business development & operations officer (field & administrative)

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business development & operations officer (field & administrative) Jobs in Muscat

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operations officer

Confidential

<div>
 
 Our client in the insurance sector is looking to hire an Omani candidate for the Operations Officer role. The person acts as the central operational control and governance authority for all Scheme-related activities, ensuring seamless integration across underwriting, claims, technical accounts, data management, and financial settlement.
 
 
 
 
 
 The role is accountable for end-to-end Scheme execution, ensuring operations are accurate, compliant, controlled, and scalable, while safeguarding Oman Re&rsquo;s financial and operational integrity.
 
 
 
 
 
 
 Key objectives include:
 
 
 
 
 
 <ol>
 <li>
 Ensuring alignment between insurers, Oman Re, and system platforms
 </li>
 <li>
 Enforcing compliance with underwriting terms, Delegation of Authority Limits (DAL), and operational procedures
 </li>
 <li>
 Maintaining data accuracy, financial integrity, and reporting reliability
 </li>
 <li>
 Strengthening claims governance and validation controls
 </li>
 <li>
 Driving continuous improvement, automation, and operational efficiency
 </li>
 </ol>
 
 
 
 
 
 Key Accountabilities &amp; Responsibilities
 
 
 
 End-to-End Scheme Process Ownership
 
 <ul>
 <li>
 Own full Scheme lifecycle (policy, data, bordereaux, claims, SOA, settlement)
 </li>
 <li>
 Act as the single point of operational accountability for Scheme execution
 </li>
 <li>
 Ensure adherence to operational procedures
 </li>
 <li>
 Identify and formally document process gaps with remediation plans
 </li>
 <li>
 Standardize processes across insurers
 </li>
 </ul>
 
 
 
 
 Underwriting Governance
 
 <ul>
 <li>
 Ensure compliance with underwriting terms and eligibility
 </li>
 <li>
 Validate underwriting data accuracy, completeness, and consistency
 </li>
 <li>
 Coordinate with insurers&rsquo; underwriting teams to resolve discrepancies
 </li>
 <li>
 Identify and escalate underwriting leakage, misreporting, or non-compliance
 </li>
 </ul>
 
 
 
 
 Claims Governance &amp; Oversight
 
 <ul>
 <li>
 Govern and validate the full claims lifecycle Ensure DAL compliance
 </li>
 <li>
 Validate claims bordereaux
 </li>
 <li>
 Monitor claims trends, accumulation risks, and exposure developments
 </li>
 <li>
 Escalate major claims, exceptions, and breaches in line with governance protocols
 </li>
 </ul>
 
 
 
 
 Data Governance &amp; Reporting
 
 <ul>
 <li>
 Establish and enforce data standards across all Scheme participants
 </li>
 <li>
 Ensure accuracy, completeness, and consistency of all submitted data
 </li>
 <li>
 Perform reconciliations across:
 </li>
 <li>
 Bordereaux submissions
 </li>
 <li>
 Claims data
 </li>
 <li>
 Financial records
 </li>
 <li>
 Lead development of automated dashboards and reporting frameworks
 </li>
 <li>
 Ensure timely, accurate, and reliable MIS reporting for Management and Regulators
 </li>
 </ul>
 
 
 
 
 Technical Accounts Oversight
 
 <ul>
 <li>
 Oversee the full Statement of Account (SOA) lifecycle
 </li>
 <li>
 Ensure accurate booking of premiums, claims, commissions, and adjustments
 </li>
 <li>
 Validate financial integrity prior to settlement approval
 </li>
 <li>
 Coordinate with Credit Control on collections and outstanding balances
 </li>
 <li>
 Identify and resolve discrepancies impacting financial reporting and cash flow
 </li>
 </ul>
 
 
 
 
 Stakeholder Management and Coordination
 
 <ul>
 <li>
 Act as the primary operational interface between:
 </li>
 <li>
 Insurers
 </li>
 <li>
 Internal teams (Claims, TAD, Underwriting, Finance, IT)
 </li>
 <li>
 Enforce bordereaux submission timelines and compliance standards
 </li>
 <li>
 Lead operational meetings, workshops, and follow-ups
 </li>
 <li>
 Drive alignment on processes, controls, and reporting expectations
 </li>
 </ul>
 
 
 
 
 Controls, Compliance &amp; Audit
 
 <ul>
 <li>
 Design and implement operational controls across the Scheme
 </li>
 <li>
 Ensure compliance with internal policies, DAL, and regulatory requirements
 </li>
 <li>
 Maintain full audit trails and documentation for all processes
 </li>
 <li>
 Manage exceptions, breaches, and corrective actions
 </li>
 <li>
 Support Internal Audit, Risk, and Compliance reviews
 </li>
 </ul>
 
 
 
 
 Automation &amp; Transformation
 
 <ul>
 <li>
 Drive automation initiatives across Scheme operations
 </li>
 <li>
 Collaborate with IT to enhance system integration (OMS, DMS, Data Warehouse)
 </li>
 <li>
 Implement real-time dashboards and monitoring tools
 </li>
 <li>
 Reduce manual processes and improve turnaround times
 </li>
 <li>
 Support digital transformation initiatives within Operational Services
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Insurance, Business, Finance, or related field
 </li>
 <li>
 8&ndash;12 years of experience in direct insurance operations
 </li>
 <li>
 Proven experience in:
 </li>
 <li>
 Underwriting and Claims (mandatory)
 </li>
 <li>
 Reinsurance operations and Technical Accounts (preferred)
 </li>
 <li>
 Strong exposure to bordereaux management, claims governance, and financial reconciliation
 </li>
 <li>
 Experience with operational systems, data platforms, and reporting tools
 </li>
 <li>
 Experience in regulatory reporting
 </li>
 <li>
 Experience in Motor Insurance is an advantage
 </li>
 </ul>
 
 
 Competencies
 
 
 <ul>
 <li>
 
 Technical Competencies
 
 Underwriting &amp; Policy Validation
 </li>
 <li>
 Claims Management &amp; Governance
 </li>
 <li>
 Reinsurance &amp; Treaty Operations
 </li>
 <li>
 Technical Accounting &amp; SOA Management
 </li>
 <li>
 Data Analysis &amp; Reporting (Power BI / DAX preferred)
 </li>
 <li>
 
 Behavioral Competencies
 
 Strategic Thinking
 </li>
 <li>
 Analytical Ability
 </li>
 <li>
 Risk Management
 </li>
 <li>
 Decision Making
 </li>
 <li>
 Communication &amp; Stakeholder Management
 </li>
 <li>
 Accountability &amp; Ownership
 </li>
 </ul>
 
 
 Working Relationships
 
 
 <ul>
 <li>
 Internal: Claims, TAD, Underwriting, Credit Control, IT
 </li>
 <li>
 External: Insurers, Surveyors, Regulators
 </li>
 </ul>
 
 
</div>

Operations Officer

Alisary Group

About Alaysary InstituteAlaysary Institute is a specialized training institute focused on educational and family development. Our strategic mission is to empower educators working in early childhood and primary education, while also equipping parents with practical skills in positive parenting.We work as a trusted partner with government and private sector entities concerned with childhood development, delivering high-impact training programs designed to create sustainable educational outcomes.&nbsp;About the RoleWe are seeking a high-caliber professional who combines strong field presence, persuasive communication, and operational discipline.This is not a desk-based digital marketing role. It is a field-driven and administrative position that requires direct engagement with institutions, decision-makers, and clients, as well as hands-on involvement in the institute’s daily operations.Success in this role is measured by your ability to convert interest into signed contracts and actual revenue, whether with institutions or individual clients.&nbsp;Core MissionTo demonstrate strong closing and deal-conversion capability with:<ul><li>Institutions and organizations (B2B)</li><li>Parents and individual clients (B2C)</li></ul>This includes convincing the target client to choose Alaysary Institute over alternatives and successfully translating that trust into financial agreements.&nbsp;Key Responsibilities1. Field Marketing &amp; Institutional Relations (Top Priority)<ul><li>Conduct regular, structured field visits to targeted institutions (ministries, schools, authorities, organizations).</li><li>Meet with decision-makers (Directors General, Department Heads, Section Managers).</li><li>Professionally present the institute’s profile and tailor service proposals to each entity’s needs.</li><li>Demonstrate persistence, resilience, and professionalism in navigating institutional processes and bureaucracy until contracts are successfully closed.</li></ul>&nbsp;2. Sales &amp; Client Management<ul><li>Handle inquiries and convert leads into confirmed clients through effective negotiation and persuasion.</li><li>Build, maintain, and regularly update a structured client database.</li><li>Develop long-term relationships that encourage repeat business and referrals.</li></ul>&nbsp;3. Administration &amp; Financial Operations (Supporting Role)<ul><li>Oversee daily administrative activities to ensure smooth delivery of training programs.</li><li>Manage basic financial operations, including:<ul><li>Issuing invoices</li><li>Following up on collections and payments</li><li>Monitoring expenses</li><li>Preparing periodic financial reports for management</li></ul></li></ul>&nbsp;Ideal Candidate Profile<ul><li>Strong personal presence and confidence in meetings and formal settings.</li><li>Willingness and ability to perform intensive fieldwork and consider it a core success driver.</li><li>A true multitasker capable of balancing field sales, administration, and financial coordination without loss of focus.</li><li>Demonstrated persuasion, negotiation, and deal-closing capability.</li><li>High level of reliability, discipline, and integrity in handling administrative and financial responsibilities.</li><li>Prior experience in training, education, institutional sales, or service-based businesses is a strong advantage.</li></ul>&nbsp;

Business Development & Operations Officer (Field & Administrative)

justclean

The Regional Officer is responsible for ensuring operational efficiency and successful order fulfilment within an assigned country, while also supporting other countries in the region when required. This is a shift-based and rotational role, where responsibilities may vary daily based on operational needs.The role involves monitoring orders, ensuring partner satisfaction, managing live operational issues, and coordinating with service providers and customer service teams to ensure smooth execution of delivery and home cleaning services.Key ResponsibilitiesOversee the full order lifecycle from pickup to delivery within the assigned country.Ensure all ticket updates strictly follow the SOPs provided by team leaders.Follow up promptly on delayed or pending orders with service providers.Track and update order statuses to maintain consistent operational performance.Handle partner support tickets and escalate unresolved issues when necessary.Support daily operations according to shift allocations.Monitor operations across delivery points and escalate any delays or failures.Act as a liaison between country operations teams and customer service.Assist in real-time incident management and operational escalations.Prepare and submit shift reports summarizing incidents, order performance, and service quality.Ensure timely execution of pickups and deliveries.Support training and onboarding of service providers when required.Communicate directly with partners regarding operational needs.Provide cross-country operational support during peak hours or emergencies.Respond to WhatsApp messages in a timely manner.Monitor new home cleaning orders and follow up accordingly.Track car wash orders and other service verticals.Escalate service providers with technical issues to the team leader.Monitor hourly dashboards and follow up with service providers as needed.Inform service providers of any compensation cases when applicable.RequirementsBahraini nationality (Mandatory)Must be registered with the Ministry of Labour (MOL)Eligible for Tamkeen supportStrong communication and coordination skillsAbility to work in a fast-paced, shift-based environmentDetail-oriented with strong follow-up and problem-solving skillsBasic knowledge of operations or logistics is an advantagePay: RO325.000 per monthWork Location: In person

Business Developer

The Regional Partner Success Officer is responsible for ensuring operational efficiency and successful order fulfilment within an assigned country, while also supporting other countries in the region when required. This is a shift-based and rotational role, where responsibilities may vary daily based on operational needs.The role involves monitoring orders, ensuring partner satisfaction, managing live operational issues, and coordinating with service providers and customer service teams to ensure smooth execution of delivery and home cleaning services.Key ResponsibilitiesOversee the full order lifecycle from pickup to delivery within the assigned country.Ensure all ticket updates strictly follow the SOPs provided by team leaders.Follow up promptly on delayed or pending orders with service providers.Track and update order statuses to maintain consistent operational performance.Handle partner support tickets and escalate unresolved issues when necessary.Support daily operations according to shift allocations.Monitor operations across delivery points and escalate any delays or failures.Act as a liaison between country operations teams and customer service.Assist in real-time incident management and operational escalations.Prepare and submit shift reports summarizing incidents, order performance, and service quality.Ensure timely execution of pickups and deliveries.Support training and onboarding of service providers when required.Communicate directly with partners regarding operational needs.Provide cross-country operational support during peak hours or emergencies.Respond to WhatsApp messages in a timely manner.Monitor new home cleaning orders and follow up accordingly.Track car wash orders and other service verticals.Escalate service providers with technical issues to the team leader.Monitor hourly dashboards and follow up with service providers as needed.Inform service providers of any compensation cases when applicable.RequirementsBahraini nationality (Mandatory)Must be registered with the Ministry of Labour (MOL)Eligible for Tamkeen supportStrong communication and coordination skillsAbility to work in a fast-paced, shift-based environmentDetail-oriented with strong follow-up and problem-solving skillsBasic knowledge of operations or logistics is an advantageJob Type: Full-timeWork Location: In personPay: RO325.000 per monthWork Location: In person

Partner Success Officer

Prosupport Services Company Limited

<div>
 
 The IT Support Officer will be responsible for providing first-line and second-line technical support to users, ensuring the smooth operation of IT systems, hardware, software, and network infrastructure. The role supports day-to-day business operations by promptly resolving IT issues and maintaining system reliability and security.
 
 
 Tasks
 
 <ul>
 
 <li>
 Provide technical support to users on hardware, software, network, and application issues.
 </li>
 
 <li>
 Respond to IT support requests and resolve issues in a timely and professional manner.
 </li>
 
 <li>
 Install, configure, and maintain desktops, laptops, printers, scanners, and mobile devices.
 </li>
 
 <li>
 Set up user accounts, email access, and system permissions.
 </li>
 
 <li>
 Monitor and maintain local area networks (LAN), internet connectivity, and basic server operations.
 </li>
 
 <li>
 Perform routine system checks, updates, and backups.
 </li>
 
 <li>
 Assist in managing antivirus, security patches, and access controls.
 </li>
 
 <li>
 Support troubleshooting of network, email, and connectivity issues.
 </li>
 
 <li>
 Maintain an inventory of IT equipment and software licenses.
 </li>
 
 <li>
 Document IT procedures, system configurations, and troubleshooting guides.
 </li>
 
 <li>
 Ensure proper handling, storage, and maintenance of IT assets.
 </li>
 
 <li>
 Support implementation of IT security policies and best practices.
 </li>
 
 <li>
 Ensure compliance with company IT policies and data protection requirements.
 </li>
 
 <li>
 Assist with audits and system reviews where required.
 </li>
 
 <li>
 Work closely with vendors and service providers for repairs and upgrades.
 </li>
 
 <li>
 Support system upgrades, new software rollouts, and IT projects.
 </li>
 
 <li>
 Provide basic user training on IT systems and applications.
 </li>
 
 </ul>
 
 Requirements
 
 <ul>
 
 <li>
 Diploma or Bachelor&rsquo;s Degree in Information Technology, Computer Science, Information Systems, or a related field.
 </li>
 
 <li>
 Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft, Cisco) are an advantage.
 </li>
 
 <li>
 Minimum of 1&ndash;3 years&rsquo; experience in an IT support or helpdesk role.
 </li>
 
 <li>
 Hands-on experience with Windows operating systems, Microsoft Office, and basic networking.
 </li>
 
 <li>
 Strong troubleshooting and problem-solving skills.
 </li>
 
 <li>
 Good knowledge of computer hardware, software, and networks.
 </li>
 
 <li>
 Ability to communicate technical issues clearly to non-technical users.
 </li>
 
 <li>
 Good time management and ability to handle multiple tasks.
 </li>
 
 </ul>
 
 
 Employee will be working for 4 hrs a day, and a total of 8 days in the month.
 
</div>

IT SUPPORT OFFICER

Sales & Operation Officer

First Abu Dhabi Bank (FAB)

<div>
 
 
 JOB PURPOSE:
 
 
 
 Process daily transactions related to Trade Finance Back Office smoothly, efficiently and effectively as per agreed SoD matrix agreed by line manager. In addition, to ensure all transactions approved through Middle Office prior processing.
 
 
 
 
 
 
 KEY ACCOUNTABILITIES:
 
 
 
 
 Generic Accountability
 
 
 <ul>
 <li>
 To resolve operational issues promptly and comply with escalation procedures so as to effectively reduce exposure and control risks.
 </li>
 <li>
 To ensure that the daily processing and reporting functions and procedures are performed accurately and promptly complying with internal and external controls and other relevant regulatory directives escalating any issues to the section head immediately.
 </li>
 </ul>
 
 
 Job Specific Accountability
 
 
 <ul>
 <li>
 Support Back-Office in origination and execution of trade transactions.
 </li>
 <li>
 Close co-operation with Middle Office teams and Other LOBs (Compliance, Legal, Risks&hellip;) in connection with all Back office operational issues.
 </li>
 <li>
 Ensure adherence to Sanctions compliance, Anti Money Laundering and any local regulations.
 </li>
 <li>
 To build strong working relationships with Business counterparts, Support Services and to maximize co-operation for effective results.
 </li>
 <li>
 To work closely with the Section Head to ensure that the operations objectives and initiatives are met and the operational problems are resolved promptly and effectively.
 </li>
 <li>
 To continuously challenge processing, execution based on day-to-day experience to maximize automation opportunities whenever possible to improve workflows and cost efficiencies and reduce operational risks
 </li>
 <li>
 To serve as backup to team members when the need arises.
 </li>
 </ul>
 
 
 
 
 
 Specific Accountability
 
 
 <ul>
 <li>
 Ensure that the parameters laid down in the Bank&rsquo;s operations manual, local laws, Bank Policies and Central Bank of Oman and UAE requirements are strictly complied with.
 </li>
 <li>
 Adequate technical trade knowledge and familiar with UCP600, ISBP, ISP 98, URC522, URR 525. Request for clearance for issue/establish guarantees and letters of credit from the credit department
 </li>
 <li>
 Ensure posting for all trade finance vouchers in accordance with the bank&rsquo;s policies and procedures
 </li>
 <li>
 Provide support and assistance to Regional Branches in Oman and liaise between regional branches, departments HO and other departments in Oman/Abu Dhabi.
 </li>
 <li>
 Handle and resolve customer claims and queries received through Middle Office expediently.
 </li>
 <li>
 Facilitate the day-to-day operations by preparing vouchers/reports and various GL accounts
 </li>
 <li>
 Improve operational efficiency by analyzing existing work methods and developing upon them
 </li>
 <li>
 Review &amp; assist in revising the existing processes/procedure from time to time
 </li>
 <li>
 Perform Balancing of GLs assigned or whenever is required.
 </li>
 <li>
 Handle all correspondences related to Trade Finance operations, review and rectify discrepancies in reports, balance sheet and other related financial reports
 </li>
 <li>
 Liaise with internal and external auditors and CBO examiners
 </li>
 <li>
 Provide continuous suggestions / feedback to improve efficiency and to provide cost-effective solutions
 </li>
 <li>
 Maintain all required reports and ensure all reports required are prepared and checked within the time.
 </li>
 <li>
 Ensure CBO/Head Office returns report are sent on time.
 </li>
 <li>
 Help in developing reports that related to TFO within the system capability and beyond using excel sheet whenever is required. Analyze all other weaknesses that exist and work to resolve them gradually.
 </li>
 <li>
 Report all un-usual incidents to line manager/Manager Operations/Head of Operations whenever is happened.
 </li>
 <li>
 Handle inward correspondences related to the Trade Finance operations, review, and rectify discrepancies in reports, balance sheet and other related financial reports.
 </li>
 </ul>
 
 
 
 
 
 QUALIFICATIONS &amp; EXPERIENCE:
 
 
 
 
 Minimum Qualification
 
 
 <ul>
 <li>
 Diploma/degree in Banking and Finance or related discipline.
 </li>
 </ul>
 
 
 Minimum Experience
 
 
 <ul>
 <li>
 In-depth knowledge of trade products (L/Cs, SBLCs, guarantees, etc.) with minimum five years of proven experience.
 </li>
 <li>
 Familiarity with AML/compliance methodologies and tools.
 </li>
 <li>
 Ability to spot, understand and solve issues, develop and recommend alternatives or solutions.
 </li>
 <li>
 Ability to escalate in an adequate manner.
 </li>
 <li>
 Good interpersonal skills including ability to establish and maintain good working relationships both internally and externally.
 </li>
 <li>
 Administrative, organizational and time management skills.
 </li>
 <li>
 Above average written and verbal communication skills
 </li>
 </ul>
</div>

Senior Officer, Trade Finance Operations

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