customer service representative Jobs in Cairo

customer service representative

receptionist

cadillac showroom receptionist Jobs in Cairo

cadillac showroom receptionist

customer care coordinator - receptionist Jobs in Cairo

customer care coordinator - receptionist

customer care representative Jobs in Cairo

customer care representative

operator receptionist

SSC HR Solutions

<div>
 SSC HR Solutions is actively searching for a proactive and friendly Receptionist to join our team. As the face of our company, you will be responsible for creating a welcoming atmosphere for both clients and visitors while managing the front desk operations efficiently.
 
 
 Your role will involve greeting guests, answering incoming calls, managing appointments, and performing a variety of administrative tasks to support daily business operations.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Greet and assist visitors and clients promptly and professionally
 </li>
 <li>
 Manage incoming calls and direct them to the appropriate personnel
 </li>
 <li>
 Schedule meetings and maintain calendar appointments
 </li>
 <li>
 Provide information about the company and its services
 </li>
 <li>
 Handle incoming and outgoing correspondence
 </li>
 <li>
 Support the administrative team with additional tasks when required
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Previous experience in a reception or administrative role is preferred
 </li>
 <li>
 Proficient in Microsoft Office Suite and basic office equipment
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Strong organizational abilities and attention to detail
 </li>
 <li>
 Positive attitude and a customer service-oriented approach
 </li>
 </ul>
</div>

Receptionist

EBRD

<div>
 Requisition ID 36657
 
 
 Office Country Egypt
 
 
 Office City Cairo
 
 
 Division Banking Countries of Operations
 
 
 Contract Type Short Term
 
 
 Contract Length 12 months
 
 
 Posting End Date 19/05/2026
 
 
 
 Purpose of the Job
 
 
 
 The Receptionist is responsible for providing secretarial, clerical and administrative support to Resident Office (RO) staff in order to ensure an effective and efficient operation of the office. The role is split approximately 50% reception duties and 50% administrative support, acting as the first point of contact for the office while also supporting bankers and wider RO activities. Acting as the first point of contact, the Receptionist deals with general enquiries, answers phone calls and greets visitors as they arrive at the office. They also ensure that office activities are running smoothly in terms of supplies and equipment, and provide administrative support including assistance to bankers, coordination of events, logistics, and ad hoc tasks.
 
 
 
 Accountabilities And Responsibilities
 
 
 
 
 Reception (50%)
 
 
 
 <ul>
 <li>
 Screening incoming telephone calls (internal and external), determine purpose of calls, and forward calls to appropriate personnel or department, take and deliver messages when appropriate personnel are unavailable
 </li>
 <li>
 Answer questions about organization and provide callers with address, directions, and other information
 </li>
 <li>
 Deal with general inquiries in a professional and courteous manner, in person, on the telephone or via e-mail; direct inquiries as appropriate
 </li>
 <li>
 Greet and receive visitors, determine nature of business, direct and accompany visitors to appropriate personnel, keep visitors log
 </li>
 <li>
 Depending on RO may prepare meeting room with presentation equipment/materials and refreshments Arrange passes, monitor visitors to the RO and prepare periodical statistics regarding the visitors from HQ
 </li>
 <li>
 Assist visiting missions if required
 
 
 </li>
 </ul>
 
 Clerical/Administrative (50%)
 
 
 
 <ul>
 <li>
 Arrange couriers&rsquo;.screen, sort and process mail for RO staff
 </li>
 <li>
 Scan, copy and send documents
 </li>
 <li>
 May assist with maintaining the archives and filing
 </li>
 <li>
 Depending on RO may schedule appointments for RO staff, maintain appointment diary electronically in MS Outlook
 </li>
 <li>
 Organize conference and meeting room bookings
 </li>
 <li>
 Depending on RO may organize and register drivers working schedules
 </li>
 <li>
 Arrange transportation for the EBRD visitors on request
 </li>
 <li>
 Provide assistance and secretarial back up to support Banker/s if required
 </li>
 <li>
 Depending on RO may be required to provide ad hoc support to the secretaries/administrative staff/Office Manager
 </li>
 <li>
 May be responsible for the maintaining of staff whereabouts schedule
 </li>
 <li>
 May be responsible for checking general RO e-mail and forwarding to the relevant staff member for further action
 </li>
 <li>
 May be entitled to ITC duties
 </li>
 <li>
 Depending on RO may assist with arranging local visas for staff and coordination with the foreign ministry
 
 
 </li>
 </ul>
 
 Knowledge, Skills, Experience And Qualifications
 
 
 
 <ul>
 <li>
 Minimum secondary education, university preferred
 </li>
 <li>
 Previous experience in a receptionist / secretarial capacity
 </li>
 <li>
 Familiarity with the use of office equipment, such as fax, photocopiers etc
 </li>
 <li>
 Excellent verbal communication skills with a good telephone manner
 </li>
 <li>
 Good interpersonal skills
 </li>
 <li>
 Computer literate, with keyboard skills and experience of word-processing, (Microsoft Word) and e-mail (Microsoft Outlook) combined with ability to acquire other skills as necessary
 </li>
 <li>
 Ability to work on own initiative and take responsibility where necessary and to work as part of a team
 </li>
 <li>
 Multilingual &ndash; English plus relevant country of operation language
 </li>
 <li>
 A good phone manner and excellent organisational skills with ability to deal with people effectively
 </li>
 <li>
 Follow the Bank&rsquo;s policies and procedures
 
 
 </li>
 </ul>
 
 Personal profile
 
 
 
 <ul>
 <li>
 Smart and business-like appearance
 </li>
 <li>
 Ability to work to a high standard (and while under pressure)
 </li>
 <li>
 Honest and trustworthy
 </li>
 <li>
 Good time management skills
 </li>
 <li>
 Cultural awareness and sensitivity
 
 
 </li>
 </ul>
 
 What is it like to work at the EBRD?
 
 
 
 Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in.
 
 
 
 The EBRD Environment Provides You With
 
 
 
 <ul>
 <li>
 Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in;
 </li>
 <li>
 A working culture that embraces inclusion and celebrates diversity;
 </li>
 <li>
 An environment that places sustainability, equality and digital transformation at the heart of what we do.
 
 
 </li>
 </ul>
 Diversity is one of the Bank&rsquo;s core values which are at the heart of everything it does. A diverse workforce with the right knowledge and skills enables connection with our clients, brings pioneering ideas, energy and innovation. The EBRD staff is characterised by its rich diversity of nationalities, cultures and opinions and we aim to sustain and build on this strength. As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, sexual orientation or disabilities. As an inclusive employer, we promote flexible working and expecting our employee to attend the office 50% of their working time.
 
 
 Please note, that due to the high volume of applications received, we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration).
</div>

FORTE

<div>
 
 
 Role Summary
 
 
 
 
 
 The Receptionist serves as the primary point of contact for guests, ensuring a seamless and professional first impression that reflects high hospitality standards. In this
 
 on-site, full-time
 
 role, you will manage guest arrivals, departures, and inquiries at a
 
 Junior
 
 level. Success is measured by your ability to provide efficient service, maintain administrative accuracy, and uphold guest satisfaction ratings.
 
 
 
 
 
 
 
 Work Setup &amp; Collaboration
 
 
 
 
 <ul>
 <li>
 Operates
 
 fully on-site
 
 within a shift-based schedule.
 
 </li>
 <li>
 Follows structured service protocols and
 
 compliance standards
 
 regarding guest privacy and financial transactions.
 
 </li>
 </ul>
 
 
 
 
 
 What You'll Do
 
 
 
 
 <ul>
 <li>
 Execute guest
 
 check-in and check-out
 
 procedures following established brand standards and timelines.
 
 </li>
 <li>
 Manage a telephone system, routing calls and taking detailed messages for various departments.
 
 </li>
 <li>
 Process guest payments, room charges, and daily reconciliations with high
 
 mathematical accuracy
 
 .
 
 </li>
 <li>
 Coordinate with housekeeping to ensure real-time room status updates and immediate readiness for arrivals.
 
 </li>
 <li>
 Address guest inquiries and complaints promptly, escalating complex issues to management when necessary.
 
 </li>
 <li>
 Maintain a clean, organized, and welcoming front desk and lobby environment at all times.
 
 </li>
 <li>
 Input and update guest profiles and reservation data accurately in the
 
 Property Management System (PMS)
 
 .
 
 </li>
 </ul>
 
 
 
 
 
 Success Indicators
 
 
 
 
 <ul>
 <li>
 Maintain an average
 
 guest satisfaction score (CSAT)
 
 of 90% or higher for front-desk interactions.
 
 </li>
 <li>
 Achieve 100% accuracy in daily cash handling and billing reconciliation.
 
 </li>
 <li>
 Minimize guest wait times during peak check-in windows through efficient process execution.
 
 </li>
 <li>
 Successfully resolve 85% of guest inquiries without requiring management intervention.
 
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications
 
 
 
 
 <ul>
 <li>
 0&ndash;2 years of experience in
 
 customer service
 
 , hospitality, or a front-facing administrative role.
 
 </li>
 <li>
 Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook).
 
 </li>
 <li>
 Strong
 
 verbal communication skills
 
 for clear, professional and friendly face-to-face and phone interactions.
 
 </li>
 <li>
 Ability to work a flexible schedule including early mornings, late evenings, and weekends.
 
 </li>
 </ul>
</div>

Receptionist (shift-based)

Al-Mansour Automotive

<div>
 
 The ideal candidate is a detail-oriented team player who will be the first point of contact for visitors at the Showroom, greeting them in a polite and well-spoken manner. You will also be assigned duties as required (i.e. organization of inbound and outbound mail, administrative work, and general clerical support).
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 <ul>
 <li>
 
 Receiving Visitors:
 
 Receive visitors and respond accurately and promptly to a broad range of questions and issues raised.
 </li>
 <li>
 
 Handling Enquiries and Correspondence:
 
 Answer the telephone and assist callers or those making a broad range of inquiries by email or mail or other means with any requests for information, directing more complex matters to colleagues as necessary. Initiate contact internally and externally regularly to convey requests, provide instructions, or obtain information
 </li>
 <li>
 
 Business Meetings/Events Arrangement:
 
 Schedule appointments, make arrangements for meetings and conferences, and organize travel plans following instructions to ensure more senior colleagues or a senior executive make the best use of their time. On behalf of a senior colleague
 </li>
 <li>
 
 Administration:
 
 Produce, update, and provide best practice support on a wide range of MS documents, databases, and other departmental systems to support the work of more senior colleagues.
 </li>
 <li>
 
 Collect Information from Customers:
 
 Collect varied and somewhat complex information and data from customers/service users by information requirement, capturing this and inputting it into relevant forms, systems, and processes.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor's Degree
 </li>
 <li>
 Fluent in English
 </li>
 <li>
 Ability to maintain a positive attitude
 </li>
 <li>
 Excellent communication skills
 </li>
 </ul>
 
 
</div>

Cadillac Showroom Receptionist

OneHealth

<div>
 
 
 Duties and Responsibilities
 
 
 
 
 Functional
 
 :
 
 <ul>
 <li>
 Customer Care Coordinator are the first contact point and will welcome/ greet the customer/ patients at the welcome desk/ reception desk.
 </li>
 <li>
 Manage front desk operations: Make sure that all customers/ patients be given the right service, conducts and, ensuring efficient and timely processing of patients, ensure smooth patient check-in and check-out. Obtains pre-patient registration, demographic and insurance information, as well answering phone calls and scheduling appointments. Collects co-payments at time of service and manages daily cash receipts.
 </li>
 <li>
 Demonstrates excellent customer service, escorting patients, responds promptly to patient, physician and clinical requests, while verifying patient information, processing payments, and resolving any billing discrepancies.
 </li>
 <li>
 Maintain accurate and confidential patient records, updating files and documents as needed.
 </li>
 <li>
 Handling approval process while verifying patient information and processing the approval.
 </li>
 <li>
 Ability to perform upselling &amp; cross-selling / promoting services to our existing customer according to their needs.
 </li>
 <li>
 Handle patients queries personally or via email.
 </li>
 <li>
 Handle cash and bank related transactions if assigned and ensure100% accuracy.
 </li>
 <li>
 Record &amp; maintain all patients data. Ensure accurate &amp; timely data entry into the system with zero errors.
 </li>
 <li>
 Maintain compliance to the standard operating procedures, manuals etc. without deviation in process.
 </li>
 <li>
 Inform the patients about the available services, products, and promotions.
 </li>
 <li>
 Encourage patients to provide feedback on services provided and their overall experience.
 </li>
 <li>
 Ensure that the entire process is completed within the mandated Turn Around Time.
 </li>
 <li>
 Work closely with healthcare professionals to ensure seamless communication and coordination of patient care
 </li>
 <li>
 Handling booking, scheduling, inquiries, transfer to physicians, tele services, customer complaints, billing inquiries, customer survey.
 </li>
 <li>
 Maintain a professional and courteous manner while protecting confidential patient information.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements
 
 
 
 
 Education:
 
 
 
 Bachelor&rsquo;s degree from reputable university.
 
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 0-2 years
 </li>
 <li>
 Experience in medical center, customer service or related experience in a healthcare setting is preferred.
 </li>
 <li>
 Pharmaceutical/ Insurance/ medical/ healthcare background is a plus.
 </li>
 <li>
 Knowledge of patient registration, medical appointment scheduling, health insurance is a plus.
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 <ul>
 <li>
 Very good in English.
 </li>
 <li>
 Superior written and verbal communication skills.
 </li>
 <li>
 Ability to organize and prioritize coordination of multiple jobs/assignments and remain levelheaded and focused even when faced with strict deadlines and last-minute deviations.
 </li>
 <li>
 Excellent communication skills and customer handling skills.
 </li>
 <li>
 Strong problem solving and analytical skills.
 </li>
 <li>
 Flexible team player.
 </li>
 <li>
 Eagerness to learn and be a pillar of support for the larger brand team.
 </li>
 <li>
 Proactive, Energetic, Action Oriented, and detail-driven
 </li>
 <li>
 Time Management.
 </li>
 </ul>
 
 
 
 
 
 Job expectations:
 
 
 <ul>
 <li>
 Customer Care Coordinator will work 48 hours per week.
 </li>
 <li>
 Customer Care Coordinator will be able to work based on rotational shifts so that the workload is kept fair to everyone/ colleagues.
 </li>
 <li>
 Medical Centers working hours are from 9:00 AM to 12:30 Midnight, the customer care coordinator will work 8 hours per day during these working hours rotationally.
 </li>
 <li>
 Ability to work flexible days and hours, including mornings, nights, weekends, and public holidays.
 </li>
 <li>
 Company operates shift patterns &amp; rosters that are designed around the needs of the business and medical center.
 </li>
 <li>
 Weekends/Off Days are variable/ change on a rotational weekly basis.
 </li>
 <li>
 Customer Care Coordinator could be relocated or assigned to another center/location based on business needs &amp; performance, either temporarily or permanently, and Employee will be informed in advance and will be fully aligned with the management.
 </li>
 <li>
 Punctuality: Responsible for arriving to work on time.
 </li>
 <li>
 Wearing company required full uniform according to management instructions and internal dress code policy.
 </li>
 <li>
 A formal training program is assured that Customer Care Coordinators are properly trained for the job, either online/web-based or instructor led training.
 </li>
 <li>
 Ensure full attendance &amp; completion of training course provided by the company.
 </li>
 </ul>
 
 
 
 
 
 Customer Care Coordinator position at Reception area
 
 
 <ul>
 <li>
 Customer Care Coordinator are the first to interact with customers and are the ambassadors of the business.
 </li>
 <li>
 Customer Care Coordinator are company frontliners and will work at Reception area.
 </li>
 <li>
 Customer Care Coordinator will learn and use medical terminologies, medical billing and coding.
 </li>
 </ul>
</div>

Customer Care Coordinator - Receptionist

American Association for Continuous Education

<div>
 The American Association for Continuous Education is an international organization that specialises in providing continuous medical education for healthcare professionals.
 
 
 We are looking for an organized and professional "Receptionist" to join our team.
 
 
 
 
 Location: [ Nasr City]
 
 Working Hours: Full-time
 
 2 Days off ( Friday&amp; Saturday)
 
 
 Key Responsibilities:
 
 
 Greet and welcome visitors in a professional manner
 
 Answer and direct phone calls
 
 Manage appointments and scheduling
 
 Handle inquiries and provide accurate information
 
 Perform basic administrative tasks
 
 
 
 
 
 Requirements
 
 
 Requirements:
 
 
 1&ndash;2 years of experience (preferably in corporate environments)
 
 Excellent communication and interpersonal skills
 
 Presentable appearance and professional attitude
 
 Proficient in Microsoft Office
 
 Good command of English
 
 
 
 
 
 Benefits
 
 
 Benefits:
 
 
 Competitive salary
 
 Professional work environment
 
 Opportunities for growth
 
 
 ? To apply, please send your CV to: somaya.atef@amasedu.com
 
 or via WhatsApp 0201010710581
 
 
 
</div>

Receptionist  / Frontdesk

Talent 360 ME

<div>
 MAP Advertising is Hiring for a receptionist
 
 
 <ul>
 <li>
 Responsibilities:
 
 
 </li>
 </ul>
 
 Front Desk Management
 
 : Greeting visitors, checking them in,and ensuring a professional, tidy reception area.
 
 
 
 Communication &amp; Calls
 
 : Answering, screening, and forwarding calls on a multi-line system, taking messages, and managing emails.
 
 
 
 Scheduling &amp; Administration:
 
 Managing calendars, booking meeting rooms, scheduling appointments, organizing catering for meetings, and handling incoming/outgoing mail.
 
 
 
 Clerical Support:
 
 Data entry, filing, photocopying, faxing, and maintaining records.
 
 
 
 Visitor Assistance:
 
 Providing information about company services or products and directing visitors to the appropriate person.
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 Has a 1-3 years experience in the same role preferably in the same field
 </li>
 <li>
 Holds a bachelor's degree
 </li>
 <li>
 Good English skills
 </li>
 <li>
 Must be a resident a resident of Heliopolis, Nasr City or somewhere near
 </li>
 </ul>
</div>

Receptionist | secretary

Explore 16+ Operator receptionist in Cairo this May. Find roles across top companies and apply now to boost your career.

16 operator receptionist jobs In Cairo

Receptionist

Receptionist

Receptionist (shift-based)

Cadillac Showroom Receptionist

Customer Care Coordinator - Receptionist

Receptionist / Frontdesk

Receptionist | secretary