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customer service representative Jobs in Cairo

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Majid Al Futtaim

<div>
 
 JOB TITLE
 
 
 
 Receptionist | MAF Global Solutions | People &amp; Organization
 
 
 
 Role Summary
 
 
 
 The Office Receptionist provides the first point of contact for visitors, employees, and clients to the facility management department. This role is essential in creating a positive and professional first impression. The receptionist will be responsible for handling incoming calls, greeting visitors, managing office supplies, and providing general administrative support to the facility management team.
 
 
 
 ROLE PROFILE
 
 
 
 <ul>
 <li>
 Ensure that the front entrances of the Global Solutions offices are presentable and always reflecting the professional image of Majid Al Futtaim for clients and customers.
 </li>
 <li>
 Receiving calls at the reception and assigning to the right team member and taking down customer&rsquo;s message and ensuring the customer is called back accordingly.
 </li>
 <li>
 Greeting and welcoming customers and guests professionally and ensure every visit is registered and assigned to the right team member.
 </li>
 <li>
 Job duties may be clerical, administrative, and project-based and include, supporting meetings/corporate events, handling information requests, preparing simple reports and correspondence and liaising with different levels of management.
 </li>
 <li>
 Immediately report any poor levels of cleanliness, maintenance issues, behavioural concerns or anything that may affect the image of the organization and the customer journey to the Line Manager.
 </li>
 <li>
 Ensure compliance with the Majid Al Futtaim Global Solutions Code of Conduct, departmental policies and Human Capital Policies and Procedures as well as adherence to Majid Al Futtaim Global Solutions values and exhibit the same all the time.
 </li>
 <li>
 Organize meetings for Senior Management and handle meeting calendars accurately and promptly plus being responsible to fill in travel forms or any required forms.
 </li>
 <li>
 Manage and order stationary for Global Solutions - Egypt Head Office, following up and monitoring consumptions and keeping track to have inventory.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 University graduate.
 </li>
 <li>
 1-2 years of work experience as a receptionist in a leading company.
 </li>
 <li>
 Must have a positive personality and professional attitude.
 </li>
 <li>
 Effective verbal and written communication skills in English and Arabic.
 </li>
 <li>
 Multitasking and time-management skills, with the ability to prioritize tasks.
 </li>
 <li>
 Proficiency in computer software applications (MS Office Suite).
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
</div>

Receptionist

Hilton

<div>
 A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
 
 
 
 What will I be doing?
 
 
 
 As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Achieve positive outcomes from Guest queries in a timely and efficient manner
 </li>
 <li>
 Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
 </li>
 <li>
 Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
 </li>
 <li>
 Demonstrate a high level of customer service at all times
 </li>
 <li>
 Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
 </li>
 <li>
 Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
 </li>
 <li>
 Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
 </li>
 <li>
 Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
 </li>
 <li>
 Comply with hotel security, fire regulations and all health and safety legislation
 </li>
 <li>
 Act in accordance with policies and procedures when working with front of house equipment and property management systems
 </li>
 <li>
 Follow company brand standards
 </li>
 <li>
 Assist other departments, as necessary
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous experience in a customer-focused industry
 </li>
 <li>
 Completed high school certificate or equivalent
 </li>
 <li>
 Positive attitude and good communication skills
 </li>
 <li>
 Commitment to delivering a high level of customer service
 </li>
 <li>
 Excellent grooming standards
 </li>
 <li>
 Ability to work on your own and as part of a team
 </li>
 <li>
 Competent level of IT proficiency
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Previous experience in cash handling
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Ramses
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Hill International, Inc.

<div>
 
 
 Duties and responsibilities
 
 
 <ul>
 <li>
 Greet and welcome visitors in a professional and friendly manner.
 </li>
 <li>
 Answer, screen, and forward incoming phone calls.
 </li>
 <li>
 Manage the reception area to ensure it is tidy and presentable.
 </li>
 <li>
 Receive and sort daily mail, deliveries, and couriers.
 </li>
 <li>
 Schedule and confirm appointments and meetings.
 </li>
 <li>
 Maintain office security by controlling access (monitoring logbook, issuing visitor badges, etc.).
 </li>
 <li>
 Provide administrative support to various departments as needed (e.g., filing, data entry, preparing documents).
 </li>
 <li>
 Assist with travel arrangements, meeting room bookings, and office supplies management.
 </li>
 <li>
 Handle inquiries and resolve basic complaints in a courteous manner.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s university degree
 </li>
 <li>
 0 &ndash; 2 years of experience
 </li>
 <li>
 Previous experience as a Receptionist, Front Office Representative, or similar role is an advantage.
 </li>
 <li>
 Proficiency in MS Office (Word, Excel, Outlook).
 </li>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 Professional appearance and positive attitude.
 </li>
 <li>
 Excellent organizational and multitasking abilities.
 </li>
 <li>
 Fluency in English (written and spoken); additional languages are a plus.
 </li>
 </ul>
 
 
</div>

Bureau Veritas North America

<div>
 We are a world leader in Testing, Inspection and Certification (TIC) , delivering high quality services to help clients meet the growing challenges of quality, safety, environmental protection and social responsibility.
 
 
 Responsibilities:
 
 
  Accountable for Reception area.
 
 
  Ensure the reception area is tidy and presentable.
 
 
  Greet &amp; welcome the guests and direct them to the appropriate person
 
 
  Answer telephone, screen and direct calls
 
 
  Provide accurate information to callers
 
 
  Receive and sort mail and deliveries
 
 
  Ensures knowledge of staff movements in and out of organization
 
 
  General administrative and clerical support
 
 
  Prepare letters and documents
 
 
  Receive and sort mail and deliveries
 
 
  Deal with queries from the public and customers
 
 
  Arrange transportation and Hotel accommodation
 
 
 
 Minimum Required Qualifications
 
 
 
 Graduate in any discipline, Computer Literate
 
 
 Knowledge of administrative and clerical procedures
 
 
  Knowledge of computers
 
 
  Knowledge of customer service principles and practices
 
 
  Good communication skills in English - written &amp; oral
 
 
  Excellent co-ordination &amp; follow up skills
 
 
  Ability to meet tight schedule and deadlines
 
 
 SHAPING A WORLD OF TRUST - WHAT WE VALUE AT BV
 
 
 We create trust between businesses and we are committed to cultivating an open and inclusive environment wherever we operate and so do our employees. Being part of the BV family is more than just working, it&rsquo;s being convinced that you will leave your mark&hellip;. in shaping a world of trust.
</div>

SSC HR Solutions

<div>
 <ul>
 <li>
 Greet and welcome clients, visitors, and guests in a professional and friendly manner
 </li>
 <li>
 Manage incoming calls, emails, and inquiries; direct them to appropriate departments or personnel
 </li>
 <li>
 Assist with preparing reports, presentations, and correspondence
 </li>
 <li>
 Support office operations, including supply management, vendor coordination, and facility requests
 </li>
 <li>
 Serve as the first point of contact for client queries and ensure timely responses
 </li>
 <li>
 Coordinate with internal teams (Property Management, Sales, Legal, and CRM) to address client needs efficiently
 </li>
 <li>
 Track, log, and follow up on client service requests to ensure resolution
 </li>
 <li>
 Assist in handling complaints and escalations professionally, ensuring client satisfaction
 
 
 </li>
 </ul>
 
 Key Relationships:
 
 
 
 <li>
 Work with Property Management to communicate client requests, maintenance issues and property updates
 </li>
 <li>
 Coordinate client appointments and documentation with the Sales Team
 </li>
 <li>
 Coordinate with Legal Team to facilitate document signing, filing, and client communication on legal matters
 </li>
 <li>
 Work with CRM Team to ensure client data accuracy, service updates, and feedback loops
 </li>
 <li>
 Communication within the department/intradepartmental:
 </li>
 <ul>
 <li>
 Provide factual info. within the department or to others/ Predefined tasks
 </li>
 <li>
 Technical knowledge used to cause action or acceptance/ rational arguments with others/ Negotiate with others
 </li>
 <li>
 Coaching, motivating, and directing others to meet objectives
 </li>
 <li>
 Influence and build relationships. Mark the checkbox(es) based on the nature of communication
 </li>
 <li>
 Provide factual info within the department or to others/ Predefined tasks
 </li>
 <li>
 Technical knowledge used to cause action or acceptance/ rational arguments with others/ Negotiate with others
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Qualifications:
 
 
 
 Bachelor's degree in business administration, Hospitality, or related field preferred.
 
 
 
 Work Experience:
 
 
 
 <ul>
 <li>
 1 year of experience in a reception, front office, or administrative role is preferred
 </li>
 <li>
 Experience in real estate, property management, or customer service is an advantage
 </li>
 <li>
 Effective Communication: Strong interpersonal and communication skills (verbal and written)
 </li>
 <li>
 Professional appearance and demeanor with excellent customer service orientation.
 </li>
 <li>
 Multitasking and organizational skills with strong attention to detail
 </li>
 <li>
 Ability to handle confidential information with discretion.
 </li>
 <li>
 Problem-solving skills and proactive approach to tasks
 </li>
 <li>
 Team player with the ability to work independently when required
 </li>
 <li>
 Specific Knowledge Required: (Strong/ Basic knowledge)
 </li>
 <li>
 Proficiency in English (written and spoken) is a must
 </li>
 <li>
 Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and CRM systems
 </li>
 </ul>
</div>

Receptionist/Front Desk

<div>
 
 Job Responsibility
 
 
 
 
 Sales Strategy &amp; Planning:
 
 
 
 <ul>
 <li>
 Collaborate with sales leadership to develop and execute sales strategies, including territory planning, sales quotas, and compensation models
 </li>
 <li>
 Lead the sales forecasting process, providing accurate and timely reports to senior management
 </li>
 <li>
 Analyze market trends, competitor activity, and sales performance data to identify growth opportunities and strategic challenges
 
 
 </li>
 </ul>
 
 Process Optimization &amp; Efficiency:
 
 
 
 <ul>
 <li>
 Design, implement, and refine sales processes to increase efficiency, reduce sales cycles, and improve conversion rates
 </li>
 <li>
 Manage and optimize the sales technology stack, including Customer Relationship Management (CRM) systems (e.g., Salesforce), sales automation tools, and business intelligence platforms
 </li>
 <li>
 Develop and maintain sales policies and procedures, ensuring consistency and compliance across all sales channels
 
 
 </li>
 </ul>
 
 Data Analysis &amp; Reporting:
 
 
 
 <ul>
 <li>
 Develop and maintain key performance indicators (KPIs) and dashboards to track sales performance at individual, team, and regional levels
 </li>
 <li>
 Conduct in-depth analysis of sales data to provide actionable insights on performance, pipeline health, and customer behavior
 </li>
 <li>
 Prepare and present regular reports to sales leadership and executives on sales performance, market trends, and strategic initiatives
 
 
 </li>
 </ul>
 
 Sales Enablement &amp; Support:
 
 
 
 <ul>
 <li>
 Own the onboarding and training process for new sales representatives on our sales tools, processes, and methodologies
 </li>
 <li>
 Provide ongoing support to the sales team, resolving operational issues and helping them work more efficiently
 </li>
 <li>
 Act as a liaison between the sales team and other departments, such as marketing, product development, and finance, to ensure alignment and effective collaboration
 
 
 </li>
 </ul>
 
 Channel Management &amp; Logistics:
 
 
 
 <ul>
 <li>
 Work closely with the operations and supply chain teams to ensure product availability and manage the sales order process from order to delivery
 </li>
 <li>
 Support sales channels, including retail partners, e-commerce, and wholesale, with operational needs, promotions, and data reporting
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Key Account Manager (Operator) - Mobile Industry
 </li>
 <li>
 </li>
 <li>
 Experience Requirement:
 </li>
 <li>
 o Minimum 3-5 years of experience in the same title (Key Account Manager).
 </li>
 <li>
 o Experience must be directly relevant to mobile operator accounts.
 </li>
 <li>
 </li>
 <li>
 Role Overview:
 </li>
 <li>
 o Will be responsible for managing and growing key operator accounts within the mobile industry.
 </li>
 <li>
 o Directly dealing with the sales team to drive revenue and achieve business targets.
 </li>
 <li>
 o Candidates may also currently hold related titles such as Category Manager or Buyer (with operator experience).
 </li>
 <li>
 </li>
 <li>
 Required Expertise:
 </li>
 <li>
 o Experience in working with mobile applications, operator accounts, and mobiles.
 </li>
 </ul>
</div>

Senior Key Account Manager (Operator) - Mobile Industry

Influence Group

<div>
 
 Influence Communication is seeking to hire a professional "Receptionist" by the following criteria:
 
 
 
 
 
 Main Responsibilities and Duties:
 
 <ul>
 <li>
 Greet and welcome visitors in a professional and friendly manner.
 </li>
 <li>
 Answer, screen, and direct phone calls and emails promptly in English and other required languages.
 </li>
 <li>
 Manage the reception area, ensuring it is tidy, organized, and presentable at all times.
 </li>
 <li>
 Provide accurate information to visitors, clients, and employees regarding the company and its services.
 </li>
 <li>
 Handle incoming and outgoing correspondence, deliveries, and courier services.
 </li>
 <li>
 Schedule and coordinate appointments, meetings, and conference room bookings.
 </li>
 <li>
 Maintain visitor logs and issue visitor badges as per company policy.
 </li>
 <li>
 Assist with administrative tasks such as filing, data entry, and document preparation.
 </li>
 <li>
 Support HR and administration teams with office-related requests when required.
 </li>
 <li>
 Uphold confidentiality and represent the company&rsquo;s image with professionalism and courtesy.
 </li>
 </ul>
 
 
 
 
 Professional / Academic requirements:.
 
 <ul>
 <li>
 3+ years of experience as a receptionists or secretary at well know employer.
 </li>
 <li>
 
 Fluent in English
 
 is a must.
 </li>
 <li>
 Excellent communication and interpersonal skills with a customer-service mindset.
 </li>
 <li>
 Strong organizational and multitasking abilities with attention to detail.
 </li>
 <li>
 Proficiency in MS Office Suite (Word, Excel, Outlook, PowerPoint)
 </li>
 </ul>
</div>

Receptionist- Fluent in English

Explore 32+ Operator receptionist in Cairo this September. Find roles across top companies and apply now to boost your career.

32 operator receptionist jobs IN Cairo

Receptionist

Receptionist

Receptionist

Receptionist

Receptionist/Front Desk

Senior Key Account Manager (Operator) - Mobile Industry

Receptionist- Fluent in English