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online account manager - vendor help desk Jobs in Egypt

operations & sports financial support specialist Jobs in Egypt

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order management officer lsd

Eaton

<div>
 
 What You Will Do
 
 
 
 As a Project and Order Manager, you will manage and coordinate the commercial and delivery aspects of Life Safety (LSD) orders and projects for customers in the ME region. This includes standard, assembled‑to‑order, and configured‑to‑order equipment. You will act as a customer advocate, handling complex order‑related issues and ensuring clear communication with plants, Distribution Centers, Logistics, field sales, and other internal teams to secure accurate, on‑time delivery and support after‑sales needs.
 
 
 
 We are seeking an individual with strong order management experience, ideally within the Life Safety (LSD) product portfolio or a similar technical customer‑order environment.
 
 
 
 
 Main Duties
 
 
 
 <ul>
 <li>
 Deliver orders and small projects within agreed timelines, cost, quality, and customer satisfaction targets.
 </li>
 <li>
 Maintain commercial integrity of LSD orders and project files: review purchase orders, conduct regular reviews, and apply risk‑mitigation actions.
 </li>
 <li>
 Ensure proper financial control, resolve claims, and support bonds/letters of credit when needed.
 </li>
 <li>
 Oversee progress billing, invoicing, shipment coordination, and logistics.
 </li>
 <li>
 Communicate with plants, credit, logistics, field sales, and customers regarding order status, schedules, documentation, and invoicing.
 </li>
 <li>
 Manage multiple orders/projects with correct prioritization and timely execution.
 </li>
 <li>
 Collaborate with Finance, Customer Service, Supply Chain, and other support functions to ensure smooth delivery and high customer satisfaction.
 </li>
 <li>
 Issue shipping documentation (PL, PI, Invoice, CN) in SAP and ensure accuracy of all order‑related files.
 </li>
 <li>
 Adhere to Eaton&rsquo;s values, Life Safety standards, safety, and environmental requirements, and support continuous improvement.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree or Diploma in any suitable field.5 to 7 years of hands‑on experience in order management is mandatory.
 </li>
 <li>
 Experience in the Life Safety (LSD) sector or an electrical engineering background is an advantage, but not required.English language proficiency at B2 level or higher (spoken and written).
 
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Strong experience in the Order‑to‑Cash process is required.
 </li>
 <li>
 Experience handling customer orders in industrial, commercial, Life Safety, or similar environments is an advantage.
 </li>
 <li>
 Customer‑facing communication experience (internal &amp; external).
 </li>
 <li>
 Understanding of logistics workflows, international documentation, and trade processes is a plus.
 </li>
 <li>
 Strong organizational skills, attention to detail, and proactive follow‑up.
 </li>
 <li>
 High sense of urgency and ability to prioritize in a fast‑paced environment.
 </li>
 <li>
 Proficiency in SAP, Microsoft Office, and collaboration tools.
 </li>
 <li>
 Engineering or technical background is not required, but can be an added advantage.
 </li>
 <li>
 Experience supporting ME region customers or documentation requirements is an advantage.
 </li>
 <li>
 PMP certification is a plus (optional).
 </li>
 <li>
 Logistics, clearance, and documentation knowledge is an asset.
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive compensation and benefits package &ndash; including health insurance and transportation allowance!
 </li>
 <li>
 Exciting, challenging projects in a dynamic and collaborative team environment
 </li>
 <li>
 We invest in your future &ndash; Eaton encourages internal promotions whenever possible. Your growth matters, so we provide ongoing learning &amp; development opportunities through Eaton University.
 </li>
 <li>
 We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people&rsquo;s lives and the environment through power management technologies
 
 
 
 </li>
 </ul>
 
 Join us and be part of something that truly matters!
 
 
 
</div>

Order Management Officer (LSD)

Grand Style

<div>
 
 
 Job Summary
 
 
 
 
 
 
 
 
 
 We are seeking an Office Manager and Personal Assistant to Chief Executive Officer to provide high-level administrative and executive support to the CEO within a fast-paced
 
 Retail
 
 environment. The role requires managing the CEO&rsquo;s calendar, communications, meetings, travel, and confidential matters while
 
 
 supporting strategic initiatives and special projects.
 
 
 
 
 
 
 
 The ideal candidate graduated from reputable College, has
 
 2+ years of experience
 
 supporting C-level executives, strong organizational and communication skills, high discretion, and the ability to
 
 
 operate independently while coordinating across teams and stakeholders.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 <ul>
 <li>
 
 
 Manage the CEO&rsquo;s calendar, meetings, travel arrangements, and communications.
 </li>
 <li>
 Act as a gatekeeper, handling priorities and confidential information with discretion.
 </li>
 <li>
 Prepare meeting agendas, minutes, executive reports, presentations, and board materials.
 </li>
 <li>
 
 
 Coordinate communication with internal teams, board members, partners, and external stakeholders.
 </li>
 <li>
 Support the CEO with special projects, strategic initiatives, and executive-level events.
 </li>
 <li>
 Track deadlines, action items, and key deliverables across departments.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 
 
 
 
 <ul>
 <li>
 
 
 Bachelor&rsquo;s degree in Business Administration or related field from AUC, BUE, GUC
 </li>
 <li>
 Strong proficiency in Microsoft Office and collaboration tools (e.g., Notion, Slack).
 </li>
 <li>
 
 
 Excellent communication skills in English; high professionalism and confidentiality.
 </li>
 <li>
 Strong organizational, multitasking, and problem-solving abilities.
 </li>
 <li>
 Flexibility to travel.
 </li>
 </ul>
 
 
 
 
 
 Work Details
 
 
 
 
 
 
 
 
 
 Location: 6
 
 th
 
 of October, Giza
 
 
 
 
 <ul>
 <li>
 Employment type: Full-time
 </li>
 </ul>
</div>

Office Manager and PA to CEO

PepsiCo

<div>
 
 Overview
 
 
 
 As the Customer/Distributor Management Leader, He/she will ensure that exceptional operational services are provided, by his/her organization, to sales associates across multiple teams and markets. These services include support of Customer and Distributor Management reporting. Responsible to train and, lead their delivery team. Continuously identify opportunities and implementing processes to improve quality and timeliness of team output.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide support to PepsiCo Sales team, KAMs, and Distributors, enabling achievement of critical customer initiatives and KPIs including monthly sales targets, on time delivery, fill rate, returns/deductions, supporting major retailers. Review and validate customer claims and deductions.
 </li>
 <li>
 Review distributor and customer dashboards (Claims data, incentives, D&amp;A)
 </li>
 <li>
 Complete weekly analysis and reporting of fill rate against customer order (95% standard) to ID root causes
 </li>
 <li>
 Drive and supporting continuous process improvement and standardization in order to increase efficiency
 </li>
 <li>
 Report performance on Customer/Distributor Management order to Markets/Cluster to the Capability and Sales Lead
 </li>
 <li>
 Participate in regular operational review calls with Business Partners and Business Leaders
 </li>
 <li>
 Work with other capability leaders within GBS and sector to deliver end-to-end order management solutions for business partner while advancing and harmonizing capability for future
 </li>
 <li>
 Serve on functional and cross-functional teams and have the skills to consult with team members as to the Sales impact and advise them on a prudent course of action
 </li>
 <li>
 Discuss team performance with management and make recommendations for team development and succession planning
 </li>
 <li>
 Maintain relationship with client and key business stakeholders
 </li>
 <li>
 Manage team&rsquo;s scope, workload and ad hoc requests
 </li>
 <li>
 Act as a point of contact for and BU sales teams and multi-function business leaders
 </li>
 <li>
 Ongoing training of team members
 </li>
 <li>
 Identify and resolve recurring performance problems and improvement opportunities
 </li>
 <li>
 Train, coach, and direct both the own team and members of other capability teams to insure continuous improvement in processes and functions
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum 3 years of experience in Sales/Sales Operations/Supply Chain/Logistics
 </li>
 <li>
 Previous experience as a people leader and direct people management is a must
 </li>
 <li>
 3-5 years of previous experience as planner, logistics specialist or customer account specialist preferred including the usage of relevant tools and software packages. Knowledge on cloud-based data analytics platforms
 </li>
 <li>
 Bachelor&rsquo;s degree in a relevant discipline
 </li>
 <li>
 Ability to provide superior customer service
 </li>
 <li>
 Best-in-class time management skills, ability to multitask, set priorities, and plan
 </li>
 <li>
 Strong use of influencing skills to gain alignment
 </li>
 <li>
 SAP &amp; PBI basic knowledge
 
 
 </li>
 </ul>
 Differentiating Competencies Required
 
 
 <ul>
 <li>
 Towering strength in O2C processes, ways of working, and systems
 </li>
 <li>
 Strong reporting analytical skills
 </li>
 <li>
 Leans Six Sigma &amp; Process Improvement awareness
 </li>
 <li>
 Excellent communication skills (English); consistently communicates using appropriate methods for situation and audience in clear, concise and professional manner
 </li>
 <li>
 Be flexible, organized and able to handle competing priorities
 </li>
 <li>
 Organization effectiveness
 </li>
 </ul>
</div>

Order Management Analyst

Delivery Hero

<div>Company Description 
talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description 
WHAT&rsquo;S ON YOUR PLATE?<ul><li>
Make periodic calls to Talabat&rsquo;s long tail accounts, and act as their main point of contact for commercial guidance. This includes both inbound and outbound calling.</li><li>
Educate the accounts on recommended actions to take (why and when) at a basic level, and ensure they take those actions so that they can grow their business on Talabat.</li><li>
Help grow the long tail portfolio by delivering on key input and output metrics from the vendor point of view, such as engagement rate, orders, GMV, menu quality, order cancellation rate, etc.</li><li>
Guide the accounts to build self-serve capability by constantly educating them on the right actions to take - both for commercial as well non-commercial tasks (e.g. creating tickets on the Vendor Portal for operational issues).</li><li>
Ensure a high level of adherence to our internal guidance on ways of working, and engagement mechanisms with the account.</li></ul> 
WHAT DID WE ORDER?<ul><li>
University Graduates Only.</li><li>
Experience in Sales or Account Management 6months to 1 year.</li><li>
Minimum B2 level proficiency in English as well as Arabic.</li><li>
Knowledge and experience working on MS Excel. Background with tools such as Tableau is a plus.</li><li>
Highly motivated with curiosity to learn and excel in a fast-paced and constantly changing environment.</li></ul></div>

Online Account Manager - Vendor Help Desk

Confidential

Warehouse Manager A Well Reputed Industrial Company in Alexandria Egypt is Currently Hiring A Warehouse Manager with Minimum 10 Years’ Experience Monitoring &amp; Observing Large/ High Volume Capacity Warehouses Industrial Companies Only.  The Proper Candidates should have plenty of Flexibility and Managing skills to lead the whole team and dealing with other Departments’ workflow and needs. Key Responsibilities:<ol><li>Warehouse Operations Management:<ul><li>Oversee all inbound and outbound warehouse activities (Spare parts, packing materials, raw materials &amp; finished product Stocks)</li><li>Monitor and manage daily workflow, ensuring timely and accurate processing of all orders.</li><li>Implement and manage inventory control systems</li><li>Oversee the maintenance and proper functioning of warehouse equipment</li></ul></li><li>Team Leadership &amp; Development:<ul><li>Lead, motivate, and coach the warehouse team to achieve productivity, accuracy, and safety targets.</li><li>Conduct regular performance reviews, set clear goals, and provide constructive feedback.</li></ul></li><li>Inventory Control &amp; Accuracy:<ul><li>Implement Strong cycle to maintain high levels of inventory accuracy.</li><li>Resolve inventory Problems.</li></ul></li></ol>  <ol><li>Health, Safety &amp; Security:<ul><li>Ensure strict adherence to all health, safety, and environmental regulations and company policies (e.g., OSHA standards, Egyptian labor laws, fire safety).</li><li>Develop and enforce warehouse safety procedures.</li><li>Implement security measures.  </li></ul></li><li>Logistics &amp; Transportation Coordination:<ul><li>Coordinate with transportation providers (in-house or third-party) for timely inbound and outbound shipments.</li><li>Optimize loading and unloading processes</li><li>Ensure proper documentation for all shipments, including bills of lading, packing lists, and customs forms (if international).  </li></ul></li><li>Technology &amp; Continuous Improvement:<ul><li>Maximize the use of the Warehouse Management (SAP-ERP System).  </li></ul></li><li>Reporting &amp; Communication:<ul><li>Generate and analyze regular reports on warehouse KPIs (e.g., inventory accuracy, order fulfillment rates, shipping errors, cost per unit, safety incidents).</li><li>Communicate effectively with other departments (e.g., Production, Purchasing, Accounting) to ensure seamless Logistics Department.</li></ul></li></ol> Qualifications:  <ul><li>Education: Bachelor's degree in Accounting, Business Administration Or related field.</li><li>Experience:<ul><li>Minimum of [10-15] years of progressive experience in warehouse management with at least 5 Years as manager at Major Corporates</li><li>Experience in Industrial Filed</li></ul></li></ul>

Warehouse Manager

QNB Egypt

<div>
 
 About the job
 
 
 
 
 
 
 Job Summary:
 
 
 
 
 
 
 Act as a primary contact point for QNB clients/nonclients. Answer incoming calls received, respond to inquiries, manage complaints, identify significant customer service problems, and provide general information.
 
 
 
 
 
 
 Duties &amp; Responsibilities:
 
 
 
 
 
 
 1.Handle all customer inquiries &amp; requests.
 
 
 2. Identify and escalate issues to Team Leader
 
 
 3. Provide product and service information to clients. Cross sell products and services to clients &amp; nonclients according to Contact Center processes and set the needed appointments with concerned Network.
 
 
 4. Document all call information on the relevant systems.
 
 
 5. Send all customer inquiries, requests, appointments, &amp; referrals to the network &amp; related head office departments.
 
 
 6. Determine customers&rsquo; needs and achieve customer satisfaction.
 
 
 7. Answer &amp; process clients&rsquo; inquiries, requests &amp; complaints received according to Contact Center processes.
 
 
 8. Suggest ideas to enhance the service level offered to the clients.
 
 
 9. Handle campaigns if availability of queuing needs, for example (covering shortage, crisis, huge campaign, etc&hellip;.).
 
 
 10. Replace the Customer Service Team Leader in case of unavailability.
 
 
 11. Assist the Customer Service Team Leader in providing guidance &amp; advice to the team members.
 
 
 12. Ensure the correct functioning and implementation of the Permanent Supervision, Compliance and Money Laundering, Operational Risk, and Workplace Success Guidelines whenever and wherever possible.
 
 
 13. Adhere to QNB policies &amp; procedures in order to guarantee that QNB business is conducted in compliance with Local Laws, Internal Rules &amp; Regulations, as well as International Standards.
 
 
 
 
 
 
 Education
 
 :
 
 
 
 
 
 Bachelor&rsquo;s Degree in marketing, Business Administration or Commerce
 
 
 
 
 
 
 Experience:
 
 
 
 
 
 <ul>
 <li>
 0-2 years of experience in the related field .
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 
 
 
 <ul>
 <li>
 Handling Skills and Customer Oriented Attitude
 </li>
 <li>
 Excellent Interpersonal &amp; selling skills
 </li>
 <li>
 High communication skills, especially verbal
 </li>
 <li>
 Ability to work under pressure &amp; shifts basis
 </li>
 <li>
 Good knowledge of computer and telephony Environment
 </li>
 <li>
 Fluency in Arabic and English written/spoken
 </li>
 </ul>
 
 
</div>

Outsource - Sales & Call Center Representative

Citi

<div>Individuals in Operational Risk manage operational risk policies, standards, propose strategies, and governance processes designed to minimize losses from inadequate controls, fraud, and potential bankruptcy. This includes supervision over Operational Risk categories such as technology, Third party , cyber Processing, Business distribution, Operational resilience and fraud risks. These individuals are also responsible for challenging tools and methodologies that utilized for fraud monitoring and prevention, using advanced analytical and statistical skills to identify gaps and recommend changes to current structure and policies. This role is crucial to the company as it fortifies against potential operational risks, thereby protecting the company's financial stability and reputation, and contributing towards the overall business resilience and success.
Responsibilities:<ul><li>
Support the design and implementation of enterprise operational risk management procedures and methodologies, including effective application within the businesses.</li><li>
Independently assess operational risks in the business to ensure it is within the acceptable risk appetite</li><li>
Collaborate with the business to understand its risk profile, assess operational risk exposure, integrate risk mitigation controls, and monitor adherence.</li><li>
Review and challenge the effectiveness of risk mitigation strategies and control measures implemented by the 1st line of defense</li><li>
Provide regular reporting to senior management and stakeholders on the status of operational risk profile.</li><li>
Analyze data to identify trends or emerging risks and provide timely recommendations to mitigate risk exposure.</li><li>
Lead initiatives to improve operational risk management practices and enhance organizational resilience.</li><li>
Ensure operational risk management activities comply with internal policies, external regulations, and industry standards.</li><li>
Stay abreast of industry best practices and regulatory changes to assess its impact on operational risk management, and advise the business accordingly.</li><li>
Support the execution of remediation with timely and effective outcomes against regulatory expectations.</li><li>
Is an enthusiastic and early adopter of change; takes ownership for helping others see a better future and stay positive during uncertainty.</li><li>
Demonstrates and inspires curiosity in seeking new ways to overcome challenges; actively applies learning from failures.</li><li>
Challenges self and others to seek out and communicate alternative views even when unpopular; welcomes diverse ideas to improve outcomes.</li><li>
Acts as a change catalyst by identifying and helping others see where new ideas could benefit the organization.</li><li>
Proactively seeks to understand and act in alignment with organizational decisions; helps others prioritize team and enterprise success over their own personal agenda</li><li>
Focuses on highest-priority work aligned to business goals; helps others effectively manage competing priorities.</li><li>
Proactively identifies opportunities to streamline work; creates process improvements that enhance efficiency for self and the team.</li><li>
Takes personal accountability for escalating, identifying, and managing potential risk; implements controls that enhance the client experience and operational effectiveness.</li><li>
Anticipates problems and proactively identifies solutions that address the root causes and result in meaningful improvements.</li><li>
Sets high expectations and invests the necessary effort to deliver excellence and exceed performance goals.</li><li>
Role-models and helps others to do the right thing for clients and Citi in all situations, even when difficult</li><li>
Engages key stakeholders early and often and actively looks for opportunities to improve collaboration in achieving common goals.</li><li>
Proactively seeks out opportunities to volunteer in Citi programs that support the community; advocates for solutions that meet the needs of Citi&rsquo;s clients and the community.</li><li>
Enthusiastically promotes the unique needs and preferences of colleagues; makes active commitment to help colleagues achieve balance, well-being, and development.</li><li>
Leverages varied networks to recruit diverse talent; advocates for colleagues with diverse skillsets, styles, and experiences to gain career opportunities.</li><li>
Empathetically listens and understands others&rsquo; positions before acting on issues; works to amplify voices that are minimized in the workplace</li><li>
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards</li></ul>
Qualifications:<ul><li>
Minimum 8 years in Banking industry with 3 years on Risk and Control within the business, ORM, Compliance. Internal audit or a similar function</li><li>
Previous experience supporting risk management, compliance, governance, or controls related roles.</li><li>
Demonstrated track record of effectively assessing and managing competing priorities.</li><li>
Deep understanding of operational risk concepts, methodologies, and tools.</li><li>
Familiarity with regulatory requirements related to operational risk management.</li><li>
Exposure to enterprise risk management frameworks and knowledge of risk reporting tools and techniques.</li><li>
Understanding to Operational Risk Regulatory submissions i.e. ICAAP, Recovery Plan and Scenario Analysis.</li><li>
Understanding of different risk types, e.g. credit, market, liquidity.</li><li>
Experience working in a regulated industry (e.g., banking, finance, insurance, healthcare).</li><li>
Ability to interact effectively at all levels, develop strong partnerships across the organization, and present complex information clearly to senior management and stakeholders.</li><li>
Strong influencer with a focus on building relationships with the 1st line, while remaining independent and retaining the ability to challenge effectively.</li><li>
Comfortable in dynamic environments, capable of adapting to change while maintaining focus on risk management objectives.</li><li>
Strong stakeholder management skills, with the ability to understand drivers and overcome barriers.</li><li>
High level of integrity and professionalism, with the ability to handle sensitive and confidential information appropriately.</li><li>
Analytical, with the ability to comprehend complexity and engage strategically, analyzing and interpreting large volumes of data.</li><li>
Professional certifications such as CIA, CISA, or CRMA would be considered as an asset</li></ul>
Education:
Bachelor's/University degree, Master's degree preferred
-
Job Family Group:
Risk Management
-
Job Family:
Operational Risk
-
Time Type:
Full time
-
Most Relevant Skills
Analytical Thinking, Control Monitoring, Credible Challenge, Governance, Issue Management, Operational Risk, Policy and Procedure, Policy and Regulation, Risk Controls and Monitors, Risk Identification and Assessment.
-
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
-
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. 
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. 
 
View Citi&rsquo;s EEO Policy Statement and the Know Your Rights poster.</div>

Operational Risk Lead Analyst

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