project manager

sales manager

marketing manager

product manager

planning manager

partner manager

Amazon.com

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><p>
Would you like to be part of a team focused on driving innovation in the transportation industry while working to empower entrepreneurs and contribute to Amazon&rsquo;s sustainability goals?<br>
<br>
Equal parts advisor and operating partner, Amazon&rsquo;s team of Delivery Partner Managers assists and guides our Amazon DSPs (Delivery Service Partner) business owners as they build and grow successful middle-mile businesses during a transformational time.<br>
<br>
Account Manager (Delivery Partner Manager) manage the DSP relationship across the entire lifecycle of the business. As trusted advisors, Delivery Partner Manager, work alongside DSPs to help solve their biggest challenges at a programmatic level, influence their business planning and strategy, and look around corners to identify obstacles and recommend solutions, ensuring DSP owners make effective business decisions and are set up for success.<br>
<br>
Key job responsibilities<br>
As a Delivery Partner Manager, you will partner with 25-30 DSP owners across the Kingdom of Saudi Arabia including entrepreneurs with no background in the logistics industry, or seasoned logistics carrier (Depending on business program)<br>
<br>
Work closely with a portfolio of owners at different stages as they set strategy, help drive accountability and engagement, and motivate and track key performance metrics.<br>
<br>
Collaborate with an integrated internal team of Program Managers and Compliance and Finance personnel to ensure owners launch and scale their business in compliance with program requirements.<br>
<br>
Support owners by removing obstacles and improving financial, operational, and safety practices at the network level.<br>
<br>
As Lead, Delivery Partner Manager will do this by analyzing problems, discovering insights, delivering recommendations, and driving change both internally and externally.<br>
<br>
They will collaborate frequently with a wide array of integrated internal stakeholders such as Partner Relations (PAR), Value Added Service (VAS), Legal, fleet and network health to name a few. The Delivery Partner Managers support owners by removing obstacles and improving financial, operational, and safety practices at the network level. They facilitate and execute Monitoring and Enforcement Policies (MEP) and build two-way feedback channels with OTR teams, DSPs and WW/EU Product and strategy.<br>
<br>
The Delivery Partner Manager will be required to work flexibly and will be required to travel between multiple sites to engage with business owners weekly to carry out their role effectively.<br>
<br>
A day in the life<br>
Safety: Partnering with OTR Safety and OTR Regional Managers to ensure business safety compliance.<br>
<br>
Performance: Guiding owners as they scale their business and manage operational issues, ensuring they have resources in place to effectively ramp-up operations and prepare for peak period.<br>
<br>
Performance: Supporting owners as they onboard to the program and prepare to launch (this will be on the basis of a net new launch only)<br>
<br>
Performance: Coach and ensure effective upskilling and utilisation of AMZL tools.<br>
<br>
Performance: Deep dive to identify customer metric improvement opportunities.<br>
<br>
Performance: Champion the consistent application of Last Mile processes within Delivery Stations &ndash; challenge UTR processes that impact OTR.<br>
<br>
Performance: Coaching business owners to run compliant, safe and high performing companies (SLS metric deep dive)<br>
<br>
Experience: Identifying workflow inefficiencies and working to formulate and implement operational improvements at the network level and to improve the individual DSP owner experience.<br>
<br>
Experience: Developing the relationship between Amazon and our DSP partners (DSP sentiment improvements)<br>
<br>
Experience: Communication alignment to DSP business owners following close collaboration with OTR partners.<br>
<br>
Be the voice of the DSP within and represent them within the AMZL business.<br>
<br>
Experience: Improve driver standards to protect brand image.<br>
<br>
Capacity Management: Work with the DSP&rsquo;s to deliver effective ramp plans and pipeline goals ensuring driver supply is achieved to meet peak volume demands.</p><h2 class="jobSectionHeader"><b>
BASIC QUALIFICATIONS</b></h2><ul><li>Bachelor's degree</li><li>Experience analyzing data and best practices to assess performance drivers</li><li>5+ years of Supply Chain, Product Management, Program Management experience</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>3+ years of client or vendor facing roles with a focus in relationship management and negotiation skills experience</li><li>Experience aggregating and analyzing internal and external campaign metrics to assess performance drivers and identify insights</li><li>MBA</li></ul><br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Delivery Partner Manager, KSA, Quick Commerce

COGNNA

<div><p><b>COGNNA</b> is seeking a <b>Partner Enablement Manager</b> to drive the success of our channel partner program across all partner types (Referral, Reseller, MSSP). This full-time role is both strategic and hands-on, responsible for fully owning partner onboarding and enablement; from initial training and certification to ongoing support and performance optimization.
</p><p>Reporting directly to the Sales Director, you will empower partners with the knowledge, tools, and resources to market and sell COGNNA&rsquo;s cybersecurity solutions effectively.
</p><p>The Partner Enablement Manager will design and execute enablement strategies, coordinate training programs, support deal registration, develop partner-sourced pipeline, track partner performance, and activate marketing assets to maximize partner-driven revenue.
</p><p>The ideal candidate is a structured, proactive professional who can collaborate cross-functionally and maintain a data-driven approach to strengthen our partner ecosystem.</p><p><b>
What You'll Do:</b></p><ul>
<li>
<b>Partner Onboarding &amp; Training: </b>Lead end-to-end onboarding for new partners, ensuring each Referral, Reseller, and MSSP partner is thoroughly educated on COGNNA&rsquo;s offerings and processes. Coordinate all partner training sessions and certification programs to equip partners with the necessary technical knowledge and credentials.</li>
<li><b>Enablement &amp; Ongoing Support:</b> Serve as the primary point of contact for partner enablement. Provide hands-on support and guidance to partners, including assistance with the use of enablement tools such as the Partner Relationship Management portal (PRM) and CRM. Ensure partners have access to up-to-date sales collateral, product information, and resources needed to promote and sell COGNNA solutions successfully.</li>
<li><b>Deal Registration &amp; Pipeline Development: </b>Oversee the partner deal registration process to ensure opportunities are captured and routed correctly through the PRM and CRM systems. Support partners in developing a healthy sales pipeline &ndash; assisting with lead registration, qualification, and handoff to the sales team. Work closely with partners on joint pipeline generation activities and ensure timely follow-up on partner-sourced leads and opportunities.</li>
<li><b>Performance Tracking &amp; Reporting:</b> Monitor and analyze partner performance metrics, including deal volumes, conversion rates, revenue contribution, and training/certification completion. Track partner KPIs and use CRM/PRM data to generate regular performance reports. Identify trends and insights to improve the partner program, and communicate results and recommendations to Sales leadership.</li>
<li><b>Partner Program Strategy &amp; Operations: </b>Continuously refine the partner program strategy and operational processes. This includes managing partner tiers and incentives (e.g. Referral commissions, Reseller discount levels) to drive partner engagement. Develop strategic initiatives to expand the partner network and increase partner-sourced revenue, while ensuring alignment of the partner program with COGNNA&rsquo;s overall sales goals. Collaborate with internal stakeholders (Sales, Marketing, Product, Operations) to optimize workflows for partner onboarding, deal registration, and co-selling.</li>
<li><b>Marketing Coordination &amp; Asset Activation: </b>Work with the Marketing team to activate and distribute marketing assets for partner use. Enable partners to leverage COGNNA&rsquo;s marketing collateral and coordinate co-branded marketing initiatives such as webinars, events, or campaigns. Ensure that partners are empowered to generate leads and market COGNNA&rsquo;s solutions effectively by utilizing provided assets and participating in joint marketing efforts.</li>
</ul><p><b>
Requirements</b></p><ul>
<li>
<b>Education &amp; Experience: </b>Bachelor&rsquo;s degree in Business, Marketing, Cyber Security, IT, or related field. 5+ years of experience in channel partner management, partner enablement, or sales enablement roles.</li>
<li><b>Domain Knowledge: </b>Proven track record of working with channel partners (resellers, distributors, MSSPs) in the technology, SaaS provider, or cybersecurity sector. Understanding of partner program dynamics and channel sales cycles is essential.</li>
<li><b>Tools Proficiency:</b> Hands-on experience with CRM and partner management tools. Familiarity with HubSpot CRM and partner portals (PRM) such as Kiflo is highly valued. Ability to analyze data and generate reports from these systems.</li>
<li><b>Language Skills: </b>Fluency in Arabic and English (written and spoken) is required.</li>
<li><b>Organizational Skills: </b>Strong project management and organizational abilities. Detail-oriented and capable of managing multiple partner initiatives, trainings, and follow-up actions simultaneously.</li>
<li><b>Communication &amp; Collaboration:</b> Excellent interpersonal and communication skills. Ability to train and present to partner teams, as well as coordinate with internal departments to drive partner success.</li>
</ul><h3 class="jobSectionHeader"><b>Preferred Requirements</b></h3><ul>
<li><b>Industry Experience:</b> Experience in the cybersecurity industry or B2B SaaS is a plus, with a strong understanding of cybersecurity solutions and the regional market landscape.</li>
<li><b>Partner Program Development: </b>Demonstrated success in developing or scaling a partner program, including setting up incentive structures, tiered programs, or certification curricula.</li>
<li><b>Technical Aptitude: </b>Comfortable with technical concepts related to cybersecurity solutions to effectively train partners (technical certification or background is a bonus).</li>
<li><b>Regional Insight: </b>Familiarity with the Saudi and GCC markets for partnerships. Existing relationships or networks among regional IT/cyber security service providers, resellers, or MSSPs will be an advantage.</li>
</ul><p><b>
Benefits</b></p><p><b>
 Why Join COGNNA?</b></p><p></p><p>
 High-Impact Role &ndash; Shape how organizations adopt cutting-edge cybersecurity solutions that truly protect.</p><p>
 On-Site Collaboration &ndash; Work closely with leadership, product, and sales teams from our Riyadh office.</p><p>
 Performance Rewards &ndash; Competitive base salary plus commission tied to your impact on revenue growth.</p><p>
 Ownership Mindset &ndash; Join our ESOP program and grow with COGNNA&rsquo;s success.</p><p>
 Continuous Growth &ndash; Access to certifications, trainings, and opportunities to elevate your technical and sales expertise.</p><p>
 Culture of Trust &ndash; We move fast, empower talent, and celebrate outcomes together.</p></div>

Partner Enablement Manager - Cybersecurity

Envision HR

<p>Role: Associate Business Manager</p><p>Relevant Experience: 2 &ndash; 13 Years</p><p>Location: Abha/ Dammam/ Riyadh/Jeddah</p><ul><li>Bachelor&rsquo;s or master&rsquo;s degree in commerce or finance.</li><li>IT hardware distribution /partner management exposure.</li><li>Excellent verbal and written communication skills, good selling, and negotiation skills.</li><li>Software (IT) sales experience mandatory.</li><li>Experience with B2B Sales</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: &#65020;8,000.00 - &#65020;9,000.00 per month</p>

Sales Manager

Sephora

<div><p><b>Position Purpose</b></p><ul><li>
The People Partner is responsible for managing the implementation of core HR activities in line with Sephora Middle East HR Strategy including but not limited to Recruitment, pre and onboarding, payroll, transfer, promotions, employee records, employee relations and employee performance.
</li><li>The role incumbent will assist in the implementation of the employee performance management system and employee retention.</li><li>
Process Business Partner for the region talent management, succession planning and performance management.</li><li>
Engaging with key senior business and HR/Education stakeholders to develop a culture of managing talent and define talent related needs and implement strategies to enhance the performance of the people.</li><li>
Support Stores leaders to identify the skills and behaviors required to meet the future demands of the business and provide advice on how to close capability gaps through the recruitment and development of talent.</li></ul><p><b>
Key Accountabilities</b></p><div><b>
People Partner</b></div><ul><li>
Deliver Superior Stakeholders experience by being seen as a Trusted Business Partner.</li><li>
Support HRD to build a customer driven organization aligned with the business strategies.</li><li>
Meet the Sephora Champions to understand more our culture and how we can keep improving it.</li><li>
Ensure a proper roll out of the EVP in all our HR processes, initiatives, and assessments. Oversee completion of EVP online module by all employees.</li></ul><p></p><p><b><br>
Talent Management</b></p><ul><li>
Manage the annual talent identification and review cycle (OMR). This would include Talent Calibration, Succession Planning, Identification of high-potential employees, Assessment of flight risks, mobility, and the completion of employee Talent Profiles to drive improved insight into the capabilities of the HQ employees.</li><li>
Design and bring to life strategies to ensure the attraction, assessment, and retention of talent in the region.</li><li>
Support the People Manager with the assessment and recruitment of senior retail roles in stores.</li><li>
Enhance leadership must have capabilities in partnership with Education Team.</li><li>
Strengthening and diversifying talent pipelines to business critical and leadership roles. This would include the implementation of high potential programmes, coaching, 360o feedback, scoping and delivery of promising talent requirements and embedding initiatives to promote the attraction and successful development of diverse talent in partnership with Education Team.</li><li>
Drive the tribe engagement strategy by developing high performers to become successors.</li><li>
Advising on how to maximize talent and capability growth opportunities as well as to manage potential risk within business change.</li><li>
Monitoring the effectiveness of talent management within the business, providing Business Partner insight, analysis, and recommendations to continuously improve the approach.</li><li>
Retention of High performers.</li><li>
Oversee the Employee onboarding/offboarding process as per company standards.</li></ul><div></div><div><b><br>
Brand and Culture</b></div><ul><li>
Develop and maintain a strong brand focused environment for all employees in everything that they do.</li><li>
Together with senior leaders, continue to create a fast paced and energetic culture, with the employee engagement initiatives.</li><li>
Support in the roll out of employee engagement survey.
</li><li>Manage employee relations, grievances, and escalations.</li></ul><div></div><div><b><br>
Performance Management</b></div><ul><li>
Review and develop upon existing performance management processes.</li><li>
Map anyone not meeting performance criteria and proactively advise managers on the performance management process, reviews, under-performers with the aim of a having &lsquo;high performing team culture.</li></ul><p>
 <b>Requitement Process:</b></p><ul><li>
Ensure to fulfill the retail recruitment as per the recruitment plan and monitor keep tracking the actual headcount in collaboration with the retail team, People Manager.
</li><li>Source external candidates throughout the different recruitment channels internal and external candidates to increase the headcount availability.</li><li>
Responsible for the recruitment pipeline and interviewing process with retail team.</li></ul><p>
</p><p><b>
Skills, Experience and Personality</b></p><ul><li>
The successful candidate should have tertiary qualifications in Human Resources with 3-4 years&rsquo; experience in a People Partner role, working in medium to large sized organizations.
</li><li>Must be fluent in English and Arabic.
</li><li>Strong background experience in FMCG/Retail/Fashion &amp; Apparel both in front and back office.</li><li>
It is essential that they have a passion for people with the ability to think creatively and are self-motivated to work independently.</li></ul><p></p><p><i><br>
Most importantly, the People Partner needs to live and breathe the Sephora Culture, DNA and Employee Value propositions (EVP). She/He need to have excellent authentic communication and influencing skills and be energized by working in a fast paced, dynamic environment. She/He need to be a leader with confidence born from self-belief.</i></p></div>

People Partner

Tabby

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><br>
Tabby is seeking a <b>Partner Support Team Leader</b> who is observant, analytical, goal-oriented, and people-focused. You will play a key role in ensuring that our partners receive world-class support by managing performance, enabling process excellence, and developing high-performing teams.<br>
</div><div>
<br>
This role requires someone who thrives in a fast-paced environment, can translate business priorities into operational targets, and is confident in coaching and inspiring others. You will be responsible for delivering an outstanding partner experience while ensuring adherence to service levels, operational policies, and continuous improvement standards.</div><h3 class="jobSectionHeader"><b><br>
Key Responsibilities</b></h3><br>
<ul>
<li>
<b>Team Leadership &amp; Coaching</b><ul>
<li>Lead, coach, and motivate a Partner Support team to consistently achieve KPIs (CSAT, FCR, Productivity, Adherence).</li>
<li>Deliver structured feedback through QA reviews, calibration sessions, and performance 1:1s.</li>
Create and maintain development plans to grow skills and retain top performers.<br>
<li>
</li></ul></li><li><b>Operational Delivery</b><ul>
<li>Manage daily workflows, escalations, and partner deliverables across multiple support channels.</li>
<li>Drive performance improvement routines, ensuring SLA achievement and fair application of policies (e.g., DAT, Hold Timer, CSAT Fraud controls).</li>
Collaborate with Operations Manager to identify risks, close delivery gaps, and optimize team scheduling.<br>
<li>
</li></ul></li><li><b>Quality &amp; Process Management</b><br>
<ul>
<li>Participate in QA monitoring and ensure action plans are executed.</li>
<li>Champion the side-ticket and escalation framework to maintain efficiency and traceability.</li>
<li>Keep the team updated on product/process changes and industry trends.</li>
Identify opportunities for automation and workflow improvement to enhance partner experience.<br>
<li>
</li></ul></li><li><b>Stakeholder &amp; Business Alignment</b></li>
<li>Partner with Scoring, Finance, BD, and Product teams to resolve escalations and streamline partner journeys.</li>
<li>Support delivery of business targets through reporting, root-cause analysis, and solution proposals.</li>
<li>Escalate high-impact issues to senior management with clear data and recommendations.</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
Skills, Knowledge &amp; Expertise</b></h3><br>
<ul>
<li>
Proven success in contact center or B2B support leadership (1+ years as TL or Manager).</li>
<li>Experience with financial services, fintech, banking, or e-commerce preferred.</li>
<li>Strong coaching, people development, and performance management skills.</li>
<li>Excellent analytical and problem-solving abilities; able to turn data into action.</li>
<li>Fluency in English (B2+) required; strong Arabic is an advantage.</li>
<li>Experience in remote or distributed team management is a plus.</li>
<li>Confident handling demanding partners, escalations, and sensitive situations.</li>
<li>Skilled in reporting and presenting findings to management.</li>
<li>Bachelor&rsquo;s degree in a relevant discipline (business, operations, or related field).</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
Job Benefits</b></h3><br>
<ul>
<li>
Quarterly Bonus based on achieving operational targets.</li>
<li>Career Growth Opportunities, subject to business needs and performance.</li>
<li>Rotational Shifts: 24/7 operation, 5 working days per week, 9-hour shifts including breaks.</li>
<li>Exposure to a high-growth fintech environment with opportunities to shape operational excellence.</li></ul><br>
<h3 class="jobSectionHeader"><b>
About Tabby</b></h3><div>
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.<br>
<br>
The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.<br>
<br>
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.<br>
<br>
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.</div></div>

Partner Support Team Leader , Saudi Resident

Tally Solutions

<div><div><div><div><b>Function/Group:</b></div>
<div>IO</div>
</div><div></div><div><div><b>Experience:</b></div>
<div>1-3yrs</div>
</div><div></div><div><div><b>Location:</b></div>
<div>Middle East</div>
</div></div><div><div><b>About Tally</b>
</div><div><p>The pioneers of software product industry in India, we are a technology and innovation led company simplifying the lives of small and medium businesses over the last three decades. With our cutting-edge technology, we have had the privilege to reach over 2.5 million business globally and cater to more than 7 million users in over 100 countries. We are passionate about the SMEs&rsquo; growth and aim to deliver the best for their business through our product innovation and excellence. Our teams develop some of the most ingenious solutions that suit the unique requirements of millions of businesses across the globe. With a market share of 75% in India, we have a strong foothold in the Middle East and are also serving customers in SAARC &amp; APAC, Africa, and North America. Our robust network of 28000+ partners help us deliver unmatched customer experience in sales, support, and services globally.<br>
With a sole purpose of Making Everyone Who Touches Tally, Happier, we aim to be the technology fabric that drives the economic growth of the world, by 2030.</p></div>
<div><b>Culture &amp; Values</b>
</div><div><p>Over the years, we have nurtured a value-based culture that let individuals follow their lead and support them in their growth journey with us. We value honesty and integrity, prioritize a people-first culture, pursue excellence, and drive impactful innovation with simplicity.<br>
Our vision at Tally is to ensure that all employees get access to equal opportunities, with decisions grounded on performance, merit, competence, and potential. We are dedicated to fairness and transparency in our policies. By fostering diversity and equality, we strive to eliminate all forms of discrimination. We are committed to an inclusive leadership where our leaders ensure that our people are empowered to be at their best, professionally, and personally. We take great pride in our work culture which has helped become a proud member of the elite Kincentric Best Employers Club!</p>
</div><div><b>BD/IO :</b>
</div><p></p><div><p>The International Operations function is dedicated to help businesses across the globe experience a simpler way of managing their business. Here you will get to experience a fast-paced work environment while coordinating with teams in international markets.</p>
<h3 class="jobSectionHeader"><b>
We believe in</b></h3>
<ul><li><b>Build: </b>A profitable partner ecosystem mentored to be enthusiastic, domain expert, customer centric.</li>
<li><b>Drive: </b>Consistent Tally way of sales embracing consultative selling approach for delivering uniform brand experience.</li>
<li><b>Empower: </b>Automate and enable small and medium enterprises with #Magicoftally to fully participate in India growth story.</li>
<li><b>Equip: </b>Be the most effective source of Voice of Customer for Product Innovation team and Marketing.</li>
</ul>
</div><p></p><div><b>What You Will Own</b>
</div><div><p>In this role, you will be responsible for owning and achieving the business goals and objectives by creating and nurturing the Certified Partner ecosystem as described in the deliverable section below.</p>
<p>
Being a part of the Customer Centric organization, a ABM should be able to help the assigned Certified Partners to create long-term and short-term Business Plans and identify key initiatives for the defined period which are going to impact and increase customer satisfaction, directly or indirectly. This includes what the partner aspires for and what should be the key focus areas of activities that will take the Certified Partner reach the aspiration within the set timeline.</p>
</div><div><b>Experience You Should Bring</b>
</div><div><ul><li>Bachelor&rsquo;s or master&rsquo;s degree in commerce or finance.</li>
<li>IT hardware distribution /partner management exposure.</li>
<li>Excellent verbal and written communication skills, good selling, and negotiation skills.</li>
<li>Experience in Partner management.</li>
<li>Experience in proactive lead generation techniques.</li>
<li>Accounting knowledge &amp; MS &ndash; Office skills.</li>
<li>Fair understanding of B2B purchasing behaviour and SME Operations.</li>
<li>Good understanding of the organization&rsquo;s policies and processes related to customer and partner.</li>
</ul></div><div><b>What You Will Be Doing</b>
</div><div><ul><li>Identify, recruit, and establish high potential partners for Tally and work with them closely to establish Tally as preferred selling product with them.</li>
<li>Ensure delightful customer experience.</li>
<li>Knowledge transfer and Implementation of organisational programs and policies with partners.</li>
<li>Plan lead generation activities/events with partners to acquire new customers.</li>
<li>Establish a periodic review cadence with partners.</li>
<li>Ensure complete understanding of partner&rsquo;s business operations, profile of customers etc.</li>
<li>Publish work related updates to all the stake holders.</li>
<li>Keep track and information about competitors and their activities in the market.</li>
<li>Knowledge about the market trends and market dynamics in the operating segment.</li></ul></div></div></div><p></p>

Associate Business Manager – Abha/Dammam/Riyadh/Jeddah

ServiceNow

<div><b>Company Description</b><p><br>
ServiceNow is making the world of work, work better for people. Our cloud&#8209;based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.&reg;</p><p>
We&rsquo;re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.</p><b><br>
Job Description</b><p><br>
ServiceNow is seeking a visionary and results-driven <b>CRM Partner-Focused Business Development Manager</b> to spearhead the growth of our <b>CRM and AI-powered customer service solutions</b> through strategic partnerships. This role is critical to unlocking the market opportunity for <b>ServiceNow CRM</b>, powered by <b>Now Assist</b>, by enabling partners to build differentiated offerings, scale rapidly, and deliver exceptional customer outcomes.</p><p>
You will be responsible for shaping and executing the partner strategy for CRM, driving pipeline, building partner capability, and fostering innovation across the ecosystem.</p><p><b>
Key Responsibilities:</b></p><ul><li><b>
Partner Strategy &amp; Ecosystem Development</b><ul><li>
Define and execute a partner-led growth strategy for ServiceNow CRM, with AI as a core differentiator.</li><li>
Identify and onboard CRM-specialized partners with the potential to scale and innovate.</li></ul></li><li><b>
Pipeline &amp; Market Expansion</b><ul><li>
Drive partner-sourced pipeline for CRM and AI-powered customer workflows.</li><li>
Collaborate with sales, marketing, and partner teams to launch joint GTM initiatives and campaigns.</li></ul></li><li><b>
AI-Driven CRM Expertise</b><ul><li>
Build AI capability within CRM-focused partners, enabling them to deliver intelligent customer engagement solutions.</li><li>
Promote adoption of Now Assist for CRM use cases such as case summarization, intelligent routing, and virtual agent enhancements.</li></ul></li><li><b>
Customer Success Through Partners</b><ul><li>
Ensure partners are delivering measurable business outcomes for customers using ServiceNow CRM and AI.</li><li>
Track success metrics and support high-impact deployments.</li></ul></li><li><b>
Innovation &amp; Scalable Models</b><ul><li>
Develop new engagement models and monetization strategies to help partners scale CRM offerings faster.</li><li>
Pilot co-innovation programs that showcase the power of ServiceNow CRM + AI.</li></ul></li></ul><p><b>
Measures of Success:</b></p><ul><li>
Growth in <b>partner-sourced CRM pipeline</b></li><li>
Increase in <b>CRM and AI-enabled partner capabilities</b></li><li>
Documented <b>customer success stories</b> in CRM transformation</li><li>
Launch and adoption of <b>new scalable CRM partner programs</b></li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.</li><li>
Proven experience in <b>CRM business development</b>, preferably in enterprise SaaS or platform ecosystems.</li><li>
Strong understanding of <b>CRM technologies</b>, customer experience trends, and AI applications.</li><li>
Strategic thinker with a track record of building and scaling partner ecosystems.</li><li>
Excellent communication, collaboration, and stakeholder management skills.</li><li>
Experience working cross-functionally with product, sales, marketing, and partner teams.</li></ul><p></p><p><br>
FD21</p><b><br>
Additional Information</b><p><b><br>
Work Personas</b></p><p>
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.</p><p><b>
Equal Opportunity Employer</b></p><p>
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.</p><p><b>
Accommodations</b></p><p>
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.</p><p><b>
Export Control Regulations</b></p><p>
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.</p><p>
From Fortune. &copy;2025 Fortune Media IP Limited. All rights reserved. Used under license.</p></div>

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