air cargo office agent - bos Jobs in Boston

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passenger service agent f9

Alliance Ground International

<div><p><b>Job Description:</b></p><p></p><p><b>
Job Description:</b></p><p></p><p>
From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Agent you&rsquo;ll ensure our traveling customers are kept well-informed and are in the right place at the right time. Following safety, security, and airline-specific procedures, you&rsquo;ll put our customers - and their customers&rsquo; needs at the heart of everything our AGI Passenger Service Agents do. This is a customer-facing role with a goal to providing first-class customer service to each traveler we encounter. If you are friendly, outgoing focusing on outstanding customer service, then let your career take off with AGI as a Passenger Service Agent!<br>
<br>
Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry.<br>
<br>
<b>Job Responsibilities:</b></p><ul><li>
Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey.
</li><li>Always ensure safety and security is never compromised.</li><li>
Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate.</li><li>
Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges.</li><li>
Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities.</li><li>
Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing passengers with general travel information.</li><li>
Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, check passenger tickets and documents for validity, and complete all necessary arrangements for accommodating passengers&rsquo; reservations, standbys, and their luggage.</li><li>
Determine flight close-out time and prepare, complete, and check various flight forms for accuracy and complete post-departure procedures.</li><li>
Responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors.</li><li>
Follow procedures for passengers with regards to the acceptance of Dangerous Goods.</li></ul><p></p><p><b>
Safety, Security and Compliance:</b></p><p></p><p>
All AGI Team members have a responsibility and duty while at work to:</p><ul><li>
Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.</li><li>
Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.</li><li>
Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons.</li><li>
Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.</li><li>
Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures.</li><li>
Conduct work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.</li><li>
Fully understand AGI Health &amp; Safety and Security policies.</li><li>
Attend training courses as may be required by AGI.</li></ul><p></p><p><b>
Physical Requirements:</b></p><ul><li>
Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.</li><li>
Must be able to stand for extended periods of time.</li><li>
Must be able to carry heavy items up and down jetway stairs.</li><li>
Must be alert to moving vehicles, equipment, or aircraft and must be able to use radio equipment.</li></ul><p></p><p><b>
Knowledge, Skills, and Abilities:</b></p><p></p><p><b>
Appearance:</b> Must be willing to wear uniform and insignia as prescribed by AGI. Personal appearance and grooming must present a favorable corporate image.</p><p><b>
Good communication skills:</b> Passenger Service Agents must be able to communicate information and instructions verbally and/or via radio equipment effectively in a professional manner with the flight crew, gate agents, customers, and other ground crew to coordinate the movement of passengers and handling of equipment and baggage. Tolerate and answer repetitious questions from passengers in a friendly, outgoing manner. Ability to speak and be understood in giving directions/information to passengers verbally and/or via overhead announcement systems.</p><p><b>
Computer skills: </b>Passenger Service agents are required to use computer systems daily.</p><p><b>
Critical thinking skills: </b>Agent may be called upon to troubleshoot issues to assist passengers with reservation issues, process excess baggage fees correctly, verify required visa documentation, etc.</p><p><b>
Basic math skills:</b> Must be able to process payment transactions for flight/seat upgrades, excess baggage fees, etc.</p><p><b>
Time management skills: </b>Passenger Service agents must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment. Must report to work on a regular and timely basis.</p><p></p><p><b>
Qualifications:</b></p><ul><li>
Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent.</li><li>
If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.</li><li>
Must complete SIDA training to obtain airport authority identification security.</li><li>
Preferred Qualifications - One+ year of relevant experience. Airline experience is preferred, and previous face-to-face customer service experience is also a plus.</li></ul><p></p><p>
AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.</p><p></p><p>
The successful AGI team member brings their &ldquo;A&rdquo; game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!</p><p></p>
19.50<p></p><p>
Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.</p></div>

Passenger Service Agent - F9

Swissport

<div>Overview:<div></div><div><br>
Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple &ndash; &ldquo;To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.&rdquo;</div><div></div><div><br>
We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.</div><div><br>
</div><div><b>Job Summary</b></div><div>
Lead Cargo Agent organizes warehouse and storage facilities; arranges warehouse handling equipment and loads/unloads air cargo, while maintaining the required safety and quality standards as well as comply with Standard Operating Procedures (SOP) and company policies.</div><div>
The expected pay rate is $22.00/hr. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.</div><div></div><div><b><br>
Your activities</b></div><ul><li>
Ensure that financial targets are met in line with the operational plan</li><li>
Establish and maintain a high quality standard in the cargo operation; ensure that work flows are constantly improved to cope with competitive requirements.</li><li>
Ensure that all subcontracted cargo services providers are closely supervised</li><li>
Ensure price increases</li><li>
Maintain close and effective business relationships with customer airline&rsquo;s management.</li><li>
Maintain a good working relationship with the various control authorities such as Airport Management, Customs, Immigration, etc.</li><li>
Identify root causes of problems and institute corrective actions</li><li>
Generate detailed reports and summaries of operations</li><li>
Responsibilities include but are not limited to operational performance</li><li>
Ensure effective planning methods and procedures are in place and that there are adequate resources, both manpower and equipment, to meet operational requirements</li><li>
Oversee and manage employee performance as well as implement required training</li></ul><div><b>
Your profile</b></div><ul><li>
High School Diploma or equivalent</li><li>
3-5 years industry experience</li><li>
3 years managerial / supervisory experience</li><li>
Ability to work in a team environment - Ability to deal with conflict</li><li>
Excellent organizational and planning skills</li><li>
Excellent oral and written communication skills</li><li>
Proficiency in Microsoft Office</li><li>
Technical knowledge of equipment and systems</li><li>
Ability to work under pressure</li><li>
Customer focus and quality awareness</li><li>
Must be able to work in inclement weather</li></ul><div><b>
What we offer</b></div><ul><li>
401(k)</li><li>
Dental insurance</li><li>
Health insurance</li><li>
Life insurance</li><li>
Paid time off</li><li>
Retirement plan</li><li>
Tuition reimbursement</li><li>
Vision insurance</li></ul><div><div>
At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.</div></div><div><div>
Visit our website at https://careers.swissport.com to learn more about Life at Swissport.</div></div><div><div>
Join Swissport today and be part of a team that connects the world of aviation!</div></div></div>

Bos Cargo Warehouse Lead Agent

<div><p><b>Job Description:</b></p><p></p><p><b>
Job Description:</b></p><p></p><p>
Do you enjoy working outdoors in a fast-paced, safety-obsessed aviation environment?<br>
<br>
As a Ramp Agent, you will be essential in ensuring that flights run on time by providing efficient ground support services.<br>
<br>
Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry.<br>
<br>
<b>Job responsibilities:</b></p><ul><li><p>
Guide inbound/outbound airplanes to and from the gate.</p></li><li><p>
Transport, lift, load/unload, sort and transfer passenger baggage, cargo, and mail material in and out of aircraft bins, belt loader, or baggage carts in a safe manner.</p></li><li><p>
Safeguards customer baggage, air cargo, airmail from weather, loss, theft, damage and/or destruction.</p></li><li><p>
Clean aircraft passenger cabins between flights and stock aircraft with needed supplies.</p></li><li><p>
Operate heavy equipment such as pushback equipment and maintain visual contact with Wing Walkers to ensure the equipment is free of any danger.</p></li><li><p>
Operate and/or drive motorized equipment, such as belt loaders, air start units, lift trucks, push back tugs, bag cart, lavatory cart, and deicers; or manually push and pull push carts and containers. Operate equipment to move luggage and cargo, tow planes between gates, and refill water tanks and lavatories.</p></li><li><p>
Receive and record customer baggage, air freight, mail, and company materials as required.</p></li><li><p>
Pick up, deliver, and transport cargo and baggage to and from aircraft, which could include wheelchairs, strollers, live animals, and other vital property of passengers, and prepare records in connection with these responsibilities.</p></li><li><p>
Complete paperwork and forms connected with work assignments pertaining to procedures and enter data into company's information system as required.</p></li><li><p>
Follow company procedures and protocols to ensure we are always operating in a safe and responsible manner.</p></li><li><p>
Complete all training when required by company, airport governing authority, or customer when required.</p></li><li><p>
Be on time, be prepared, and be safe. Be willing to work flexible hours, including nights, weekends, and holidays.</p></li></ul><p></p><p><b>
Safety, Security and Compliance</b>:</p><p></p><p>
All AGI Team members have a responsibility and duty while at work to:</p><ul><li><p>
Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.</p></li><li><p>
Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.</p></li><li><p>
Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security or welfare reasons.</p></li><li><p>
Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.</p></li><li><p>
Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures.</p></li><li><p>
Carry out work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.</p></li><li><p>
Fully understand AGI Health &amp; Safety and Security policies.</p></li><li><p>
Attend training courses as may be required by AGI.</p></li></ul><p></p><p><b>
Physical Requirements:</b></p><ul><li><p>
This job requires physical stamina and strength &ndash; Ramp Agents must be able to lift / carry / push / pull and move items 70 pounds (32 kg) or more on a regular basis and repetitively lift items weighing 40 to 50 pounds on raised surfaces.</p></li><li><p>
Must be able to carry heavy items up and down narrow jetway stairs.</p></li><li><p>
Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.</p></li><li><p>
Must be able to work in cramped or high places.</p></li><li><p>
Must be able to be alerted to moving vehicles or aircraft and use radio equipment to communicate with crew and airport authorities.</p></li><li><p>
Must be able to work outside in all types of weather, around jet and machinery noises.</p></li></ul><p></p><p><b>
Knowledge, Skills &amp; Abilities:</b></p><ul><li><p><b>
Good Communication Skills</b> &ndash; Ramp Agents must be able to communicate information and instructions verbally and/or via radio equipment effectively in a professional manner with the flight crew, gate agents, and other ground crew to coordinate the movement and handling of planes, equipment, baggage, and cargo.</p></li><li><p><b>
Basic math skills: </b>Ramp agents may be required to calculate weight and balance calculations for planes.</p></li><li><p><b>
Computer skills: </b>Ramp agents may be required to use computer systems to track cargo and baggage.</p></li><li><p><b>
Problem-solving skills: </b>Ramp agents may be called upon to troubleshoot issues during loading and unloading.</p></li><li><p><b>
Time management skills: </b>Ramp agents must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment<b>.</b></p></li></ul><p><b><br>
Qualifications:</b></p><ul><li><p>
Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent.</p></li><li><p>
Possess a valid driver&rsquo;s license with a clean driving record.</p></li><li><p>
If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.</p></li><li><p>
Must complete ramp and SIDA training to obtain airport authority identification security.</p></li><li><p>
If required by customer or role access, be able to secure a Customs Seal through the respective governing agency.</p></li><li><p>
Preferred Qualifications - One+ year of relevant experience.</p></li></ul><p></p><p>
AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.</p><p></p><p>
The successful AGI team member brings their &ldquo;A&rdquo; game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!</p><p></p>
21.00<p></p><p>
Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.</p></div>

Ground Ramp Agent

Worldwide Flight Services

<div><div><div><h2 class="jobSectionHeader"><b>About WFS</b></h2>
</div><div><p>
Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, Business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Summary</b></h2>
</div><div><p>
The work of Cargo Office Agent includes computer data entry; prepares all flight documents; interfaces with U.S. Customs; prepares all import and export documentation, and accepts/distributes cargo in accordance with applicable air carrier and Department of Transportation (DOT) regulations. Complies lists of customers for use as sales leads. Solicits orders or talks with customers to complete sales. Quotes prices and terms and prepares sales contracts for orders obtained. Estimates date of delivery to customer, based on knowledge of company&rsquo;s delivery schedules. Moves cargo up to 70lbs. Comply with WFS site security procedures for assigned warehouse and other operations. Remain cognizant of WFS staff, security contractors, and visitors&rsquo; activities and report security breaches, suspicious occurrences, or non-compliance with the site security plan to managers or via the WFS whistleblower program.</p><p>
Curious to learn more about what we do, please click the link below:</p><p>
https://jobs.wfs.aero/content/Day-In-The-Life-Cargo/?locale=en_US</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2>
</div><div><ul><li>Ability to handle the stress of a fast-paced eight-hour shift.</li><li>
Ability to drive all cargo handling equipment.</li><li>
Prepare documentation prior to flight arrival or flight departure, review, organize, make copies and distribute accordingly.</li><li>
Travel to Airport Operational Area (AOA) to meet flight upon arrival or departure of flight to retrieve or drop off flight documents.</li><li>
Notify Broker or Freight Forwarder on the Master Airway Bill (MAWB) of shipment&rsquo;s arrival at warehouse facility or on hold.</li><li>
Provide assistance to customers arriving to retrieve their documents and freight.</li><li>
Collect appropriate charges and document method of payment.</li><li>
Process &ldquo;Customs Out&rdquo; (proof of delivery) for every transaction before the customer&rsquo;s departure.</li><li>
Assist in completion of MAWBS for over-the-counter shipments.</li><li>
Confirm all bookings are accepted</li><li>
Confirm TSA mandatory screening.</li><li>
Data capture AWB information into airline system(s).</li><li>
Manifest flight based on information received from the warehouse.</li><li>
Print flight manifest, cargo pallet message, deadload and NOTOC and deliver to the aircraft.</li><li>
Verify post flight inventory with documents on hand.</li><li>
File maintenance of all pertinent documents and records.</li><li>
Prepare various reports (Irregularity, Weekly Import and/or Export Statistics)</li><li>
Answer incoming calls and responds to emails.</li><li>
Demonstrate diligence required to maintain security under the Airport Police, TSA and United States</li><li>
Retrieve import/deliver export documents to and from aircraft.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Minimum Requirements</b></h2>
</div><div><ul><li>HS Diploma, GED or Equivalent.</li><li>
Must be at least 18 years of age if position requires driving cargo handling equipment.</li><li>
Must have a valid driver's license</li><li>
Ability to learn PC skills and apply knowledge.</li><li>
Ability to read, write, fluently speak and understand the English language.</li><li>
Ability to work rotating shifts including weekends (i.e., Friday, Saturday and Sunday), holidays and days off.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Physical Requirements/Working Conditions</b></h2>
</div><div><ul><li>Ability to lift up to 70 lbs.</li><li>
Ability to handle the stress of a fast-paced eight-hour shift.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Perks &amp; Benefits</b></h2>
</div><div><ul><li><b><i>Want your pay in advance?</i></b> Access your pay when you need it through DailyPay app!</li><li><b><i>
Are you a top performer who thrives on recognition?</i></b> On the spot awards offered through the Awardco Platform including gift cards and more!</li><li><b><i>
Need quality medical care?</i></b> Multiple options for both full and part-time employees!</li><li><b><i>
Want WFS Employee Extras? </i></b>Travel Discounts, Pet insurance, Discount Shopping &amp; More!</li><li><b><i>
Looking to stay healthy and improve your life? </i></b>Wellness Programs offered to all employees!</li><li><b><i>
Want to invest in your future? </i></b>401k program offered!</li><li><b><i>
Looking to grow and have a career with us?</i></b> Opportunity for Internal Mobility and transfers available!</li></ul><p></p><p><br>
WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.</p></div></div></div>

Air Cargo Office Agent - BOS

FocusKPI Inc.

<div><p>We are seeking an <b>Agentic AI Engineer</b> to support the development of a customized AI agent solution for one of our clients.<br>
<br>
We're a consulting team that helps clients design and build customized AI agent solutions. You'll work across engagements &mdash; understanding client problems, architecting the right agentic approach, and shipping working systems. This is not a research role. You'll be in the work &mdash; building agents that go live, with real clients, on real timelines.<br>
<br>
<b>Environment:</b><br>
<br>
We move fast and work across multiple client contexts. You'll need to be comfortable with ambiguity, adapt quickly across industries, and take ownership of your engagements without much hand-holding.<br>
<br>
If you thrive in structured, single-product environments with long planning cycles, this probably isn't the right fit. If you love the variety of consulting and want to build things that actually ship, let's talk.<br>
<br>
<b>Work Location:</b><b> </b>Remote position (40 hours per week)<br>
<b>Duration:</b> Full-time role<br>
<b>Pay-rate:</b> $30+/hr<br>
<br>
<b>**No C2C resumes are considered**</b><br>
<br>
<b>Responsibilities:</b></p><ul><li>
Consult with clients to understand their workflows, pain points, and where agentic AI can create real leverage</li><li>
Design and build custom AI agent solutions tailored to each client's stack, data, and constraints</li><li>
Own full delivery &mdash; from architecture and prompt design to tool integration, testing, and handoff</li><li>
Build evals and monitoring so clients can trust what's running in production</li><li>
Move across engagements &mdash; you'll context-switch between clients and industries</li></ul><p><b>
Qualifications:</b></p><ul><li>
A minimum of <b>2 years</b> of experience is required</li><li><b>
Education requirements:</b> Master's degree</li><li><b>
Mandatory skills:</b> Agentic AI, Claude, LLM</li><li>
Building production-grade agentic systems using frameworks like LangChain, LangGraph, CrewAI, AutoGen, or Claude Agent SDK</li><li>
Designing agent architectures: tool routing, memory, multi-agent coordination, retrieval pipelines</li><li>
Translating a client's messy real-world process into a structured agent design</li><li>
Communicating clearly with non-technical stakeholders &mdash; you can explain what you're building and why</li><li>
Delivering under real project constraints &mdash; timelines, client expectations, shifting requirements</li></ul><p><b>
Nice to have:</b></p><ul><li>
Experience building agents for GTM use cases &mdash; sales research, outreach automation, CRM workflows, lead enrichment, or marketing operations</li><li>
Comfort connecting agents to third-party APIs, CRMs (HubSpot, Salesforce), or communication tools</li></ul><p></p><p>
Thank you!</p><p>
FocusKPI Hiring Team</p><p>
Founded in 2010, FocusKPI, Inc. (FocusKPI) is a data science and technology firm specializing in predictive analytics practice and methodologies. FocusKPI is a US company headquartered in Silicon Valley, California, with an East Coast office in Boston, Massachusetts.</p><p>
</p><p><b>NOTICE: </b>Please be aware of fraudulent emails regarding job postings, job offers and fake checks. FocusKPI's recruiting team will strictly reach out via @focuskpi.com email domain. If you have received fraudulent emails now or in the past, please report it to https://reportfraud.ftc.gov/ .<br>
The domain @focuskpijobs.com is fraudulent and not related to FocusKPI. Please do not not reply or communicate to anyone with @focuskpijobs.com.</p><p>
</p><p>DC4HSZaJiV</p></div>

Agentic AI Engineer

HHM Hotels

<div><div><p><b>Opportunity: House Person</b></p>
<p>
Clean and maintain public hotel areas according to established brand/ hotel guest service and sustainability standards.</p>
<b>
Your Growth Path</b><p>
Housekeeping Supervisor/Guest Service Agent &ndash; Executive Housekeeper or Front Office Manager</p>
<b>
Your Focus</b><ul>
<li>Greet and acknowledge guests in a courteous and friendly manner.</li>
<li>Inspect assigned areas and perform cleaning tasks accordingly.</li>
<li>Collect trash from the service landings and dispose of in outside trash dumpsters.</li>
<li>Vacuum and dust guest corridors.</li>
<li>Pick up bed and other linen from hotel floors and transport to the laundry collection site.</li>
<li>Deliver clean linen to assigned sections.</li>
<li>Report maintenance issues.</li>
<li>Maintain cleanliness and organization of guest areas.</li>
<li>Respond to guest inquiries and assistance.</li>
<li>Work as a room attendant when staffing shortages occur or during peak periods.</li>
<li>Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.</li>
<li>Follow sustainability guidelines and practices related to HHM&rsquo;s EarthView program.</li>
<li>Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
</li><li>Ensure overall guest satisfaction.</li>
<li>Perform other duties as requested by management.</li>
</ul>
<p><b>Your Background and Skill</b></p>
<ul>
<li>High Schooldiploma preferred.</li>
<li>Previous housekeeping experiencerequired or equivalent training preferred.</li>
</ul>
<p><b>Work Environment and Context</b></p>
<ul>
<li>Work schedule varies and may include working on holidays, weekends and alternate shifts.</li>
<li>Requires standing for extended periods, walking, pushing, pulling, lifting up to 25 pounds, reaching, bending and kneeling to reach all areas.</li>
<li>Usage of cleaning chemicals.</li>
</ul>
<p><b>What We Believe</b></p>
<p>
People Are Our Capability &ndash; Hearts That Serve &ndash; Only Excellence &ndash; Stay Nimble - Own It</p>
</div><p>
Managed by HHM Hotels</p></div>

House Attendant

Symbrant Aviation Services

<div><p><b>Location:</b> Boston Logan International Airport &ndash; Terminal C<br>
<b>Schedule:</b></p><ul><li>
All Shift Available</li></ul><p><b>
About Symbrant Aviation Services</b></p><p>
Symbrant Aviation Services provides <b>mission-critical airport infrastructure support</b> at major U.S. airports. We ensure safe, reliable, and efficient operations for airlines and passengers by maintaining and monitoring:</p><ul><li>
Baggage Handling Systems (BHS)</li><li>
Passenger Boarding Bridges (PBB)</li><li>
Pre-Conditioned Air Units (PCA)</li><li>
Ground Power Units (GPU)</li></ul><p>
At Boston Logan &ndash; Terminal C, our team supports high-volume airline operations in a 24/7 airport environment where performance, communication, and precision matter.</p><p><b>
Job Summary</b></p><p>
The Control Room Officer (CRO) at Symbrant Aviation Services plays a critical role in supporting day-to-day airport operations by coordinating real-time communications, dispatching maintenance resources, and tracking operational activity across a 24/7 environment.</p><p>
This position serves as the <b>central coordination and communication hub</b> between maintenance teams, airline partners, airport operations, and vendors. The CRO ensures service requests are properly logged, prioritized, dispatched, and tracked through completion while maintaining accurate records and professional communication at all times.</p><p>
This role is well-suited for candidates who are <b>organized, dependable, calm under pressure, and comfortable working in a fast-paced operational setting</b>. A college degree is <b>not required</b>; practical experience, reliability, and strong communication skills are key.</p><p><b>
Key Responsibilities</b></p><p><b>
Operational DispatchCoordination</b></p><ul><li>
Monitor incoming service requests (e-calls, work orders, radio, phone, or digital systems).</li><li>
Dispatch mechanics, technicians, and support staff based on priority, issue type, and availability.</li><li>
Ensure timely response and follow-up on all assigned tasks.</li></ul><p><b>
CommunicationStakeholder Support</b></p><ul><li>
Distribute a <b>daily staffing report</b> at the start of each shift, and complete an <b>end-of-shift report</b> summarizing all system activity, e-calls, and work orders.</li><li>
Act as the central point of contact between maintenance teams, airline partners, airport operations, and internal leadership.</li><li>
Provide clear status updates, escalate issues when required, and maintain professional communication under pressure.</li></ul><p><b>
Task TrackingDocumentation</b></p><ul><li>
Track work orders, incidents, and shift activity using CMMS tools (such as UPkeep), spreadsheets, and internal trackers.</li><li>
Maintain accurate logs of downtime events, response times, and resolutions.</li><li>
Ensure information is properly documented for shift handovers and reporting.</li></ul><p><b>
System Monitoring</b></p><ul><li>
Monitor operational systems related to Baggage Handling Systems (BHS), Ground Support Equipment (GSE), and facility infrastructure using available monitoring tools and dashboards.</li><li>
Identify abnormal conditions and notify appropriate personnel for response or escalation.</li></ul><p><b>
Cross-ShiftTeam Coordination</b></p><ul><li>
Support smooth handoffs between shifts by ensuring all open issues, priorities, and notes are clearly communicated.</li><li>
Coordinate with maintenance, facilities, and safety teams to support operational continuity.</li></ul><p><b>
Continuous ImprovementProfessional Conduct</b></p><ul><li>
Identify recurring issues or inefficiencies and communicate them to leadership.</li><li>
Follow established procedures, safety protocols, and communication standards at all times.</li></ul><p><b>
Required SkillsQualifications</b></p><ul><li><b>
High school diploma or equivalent required</b></li><li>
Strong organizational skills with the ability to multitask and prioritize</li><li>
Clear verbal and written communication skills</li><li>
Comfort working with computers, CMMS systems, and basic Excel trackers</li><li>
Ability to remain calm, professional, and focused in high-pressure situations</li><li>
Willingness to work nights, weekends, holidays, and rotating shifts as required</li><li>
Dependable attendance and punctuality are essential</li></ul><p><b>
Preferred (Not Required)</b></p><ul><li>
Experience in aviation, transportation, logistics, facilities, or dispatch roles</li><li>
Familiarity with maintenance environments or industrial operations</li><li>
Prior experience with call centers, dispatching, or control room operations</li></ul><p><b>
PhysicalWork Environment Requirements</b></p><ul><li>
Ability to sit for extended periods while monitoring systems and communications</li><li>
Ability to respond quickly to operational changes</li><li>
Work performed in a control room / operations center environment</li></ul></div>

Control Room Operator (CRO)

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