patient care associate- perdiem, flexible shift- jackson west m.c

patient care technician

patient care associate- perdiem, flexible shift- jackson west m.c Jobs in Miami

pharmacy technician prn

student patient care tech per diem Jobs in Miami

student patient care tech per diem

patient care technician per diem

Mount Sinai Medical Center

<div>As Mount Sinai grows, so does our legacy in high-quality health care.
Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.
Culture of Caring: The Sinai Way
Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.
Department:
Job Description Summary:<h2 class="jobSectionHeader">
Position Responsibilities</h2><ul><li>
Assists in preparation of the unit and patient rooms for receiving admissions, transfers, and post-operative patients.</li><li>
Uses proper body mechanics when positioning, lifting, turning and ambulating patients. Applies and uses appropriate equipment as needed.</li><li>
Understands and implements the measures used to reduce the risk of health associated infections.</li><li>
Reports any changes observed in the condition or behavior of the patient to the LPN/Registered Nurse in a timely manner.</li><li>
Assists with the admission, transport, transfer and discharge of patients, including the care of personal property and clothing.</li><li>
Demonstrates the ability to provide safe care to patients who are:</li><li>
Ensures patient personal and oral hygiene needs are met daily and/or as necessary. Provides catheters care daily and/or as needed. Reports any pertinent observations to LPN/RN.</li><li>
Accurately takes vital signs and records in patient record promptly. Reports to LPN/RN promptly.</li><li>
Distribute water, records correct intake and output when indicated within shift.</li><li>
Obtains and labels specimens accurately, I.e. sputum, stool, urine, maintaining precautions at all times.</li><li>
Prepares patients for surgery and/or other procedures, including prep and clip, vital sign taking and recording, assisting patient with bathing and/or voiding, and removing and securing dentures, jewelry and other belongings.</li><li>
Weigh patients as assigned; records weights and alerts RN to any weight gain/loss.</li><li>
Makes frequent patient rounds at least every two (2) hours. Repositions for comfort and offers bathroom assistance.</li><li>
Assists RN with post-mortem care, including labeling and securing of all patient valuables.</li><li>
Provides patient care as directed by licensed nurse to include but not limited to: enemas, sitz baths, applying and removing ice bags, k-pads, binders and/or pelvic/buck's traction, blood glucose monitoring and simple dress changes.</li></ul><h2 class="jobSectionHeader">
Qualifications</h2><ul><li><h3 class="jobSectionHeader">
License/Registration/Certification</h3><ul><li>
State of florida Nursing Assistant Certification preferred; CPR Certiftication required. If in cost center NURSING- 6 DE HMT SOUTH, PCT is required to obtain Non-Violent Crisis Intervention Certificate within 90 days of employment.</li></ul></li><li><h3 class="jobSectionHeader">
Education</h3><ul><li>
High School Diploma preferred</li></ul></li><li><h3 class="jobSectionHeader">
Experience</h3><ul><li>
One year experience preferred.</li></ul></li></ul>
Benefits:
We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs:<ul><li>
Health benefits</li><li>
Life insurance</li><li>
Long-term disability coverage</li><li>
Healthcare spending accounts</li><li>
Retirement plan</li><li>
Paid time off</li><li>
Pet Insurance</li><li>
Tuition reimbursement</li><li>
Employee assistance program</li><li>
Wellness program</li><li>
On-site housing for select positions and more!</li></ul>
Degree Requirements:
Certification:</div>

Patient Care Technician Per Diem

Transitions Recovery Program

Substance Abuse/Mental Health treatment facility in Miami, FL is looking for a Behavioral Health Tech for multiple shifts for weekdays and weekends:PER DIEM 8:00am - 4:00pm / 4:00pm-12:00am / 12:00am-8:00amPosition SummaryThe Behavioral Health Technician plays a vital role in supporting clients during their treatment journey. BHTs are responsible for maintaining a therapeutic environment, monitoring client safety, facilitating activities, and providing daily support under the direction of clinical and medical staff.Key Responsibilities<ul><li>Provide supervision, support, and engagement to clients throughout the day.</li><li>Conduct and document client observations, vital signs, and safety checks as required.</li><li>Assist with admissions, discharges, and orientation of new clients.</li><li>Maintain a clean, safe, and structured milieu environment.</li><li>Facilitate or support psychoeducational groups, activities, and community meetings.</li><li>Monitor client behaviors, report concerns to clinical leadership, and assist with interventions as needed.</li><li>Ensure compliance with facility policies, state regulations, and safety standards.</li><li>Transport clients to appointments or activities (if applicable).</li><li>Support crisis de-escalation using trauma-informed and person-centered approaches.</li><li>Accurately complete all required documentation in a timely and professional manner.</li></ul>Preferred Skills<ul><li>Familiarity with addiction recovery models, 12-step principles, and mental health symptoms.</li><li>CPR/First Aid certification (or willingness to obtain upon hire).</li><li>Experience with electronic health records (EHR).</li></ul>What We Offer<ul><li>Competitive pay based on experience</li><li>401K</li><li>Paid time off and holiday pay</li><li>Supportive and mission-driven work environment</li></ul>Qualifications<ul><li>High school diploma or GED required; associate&rsquo;s or bachelor&rsquo;s degree in psychology, social work, or related field preferred.</li><li>Experience in behavioral health, substance abuse treatment, residential care, or similar setting preferred.</li><li>Valid driver&rsquo;s license and clean driving record (if transportation duties apply).</li><li>Ability to maintain boundaries, remain calm under pressure, and de-escalate challenging situations.</li><li>Strong communication, empathy, and teamwork skills.</li><li>Must pass background check and drug screening.</li></ul>Pay: From $17.00 per hourBenefits:<ul><li>401(k)</li><li>Flexible schedule</li><li>Paid time off</li></ul>Education:<ul><li>High school or equivalent (Preferred)</li></ul>Experience:<ul><li>Substance Abuse and/or Mental Health: 1 year (Required)</li></ul>License/Certification:<ul><li>CPR Certification (Required)</li></ul>Ability to Commute:<ul><li>Miami, FL 33169 (Preferred)</li></ul>Work Location: In person

Behavioral Health Technician (BHT) - Substance Abuse/Mental Health

University of Miami

<div>Current Employees:
If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet .
The University of Miami, Bascom Palmer Eye Institute, is seeking a Per Diem Research Assistant 1 in Miami, Florida.
 
The Research Assistant 1 contributes to research investigators by providing research and experimentation support while following established protocols. The Research Assistant 1 performs a clerical role to ensure the smooth operations of office facilities.
 
 
CORE JOB FUNCTIONS
<ul><li>Sets up and operates various scientific apparatus and makes minor repairs.
</li><li>Prepares correspondence and answers phones.
</li><li>Formulates and maintains bibliographies and completes applications and forms.
</li><li>Orders laboratory supplies and maintains culture media reagents.
</li><li>Reviews and edits various materials for publication and prepares publication schedules.
</li><li>Maintains appropriate logs, records, and study notebooks.
</li><li>Adheres to University and unit-level policies and procedures and safeguards University assets. 
</li></ul> 
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
 
 
CORE QUALIFICATIONS
 
Education:
 
High School Diploma or equivalent/relevant experience, certification or license
 
 
Experience:
 
Minimum 1 year of relevant experience required
 
 
Certification and Licensing:
 
Refer to department description for applicable certification requirements
 
 
Knowledge, Skills and Abilities:
<ul><li>Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
</li><li>Teamwork: Ability to work collaboratively with others and contribute to a team environment.
</li><li>Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
</li><li>Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders. 
</li></ul> 
This is a core job profile description and is not reflective of all duties that may be assigned to a specific position in each individual department. The above statements are intended to describe the general nature and primary responsibilities of this core job profile. Specific duties and tasks may vary based upon departmental needs. Other duties may be assigned to the above consistent with the knowledge, skills, and abilities required for the job.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.
Job Status:
Part time
Employee Type:
Temporary</div>

Research Assistant 1 Per Diem Bascom Palmer Eye Institute Miami, FL

NuvemRx

<div>Description:

Pharmacy Address-7900 NW 27th Avenue, Suite E-12, Miami Florida
This position requires the candidate to be bilingual, must be fluent in both English and Spanish
Why? work for Nuvem:<ul><li>
Opportunity to work closely with providers to deliver exceptional patient care</li><li>
Work Life Balance
<ul><li>Monday thru Friday (8:30AM-5:00PM), some exceptions per clinic</li>
<li>No nights, weekends, and closed most federal holidays</li> 
</ul></li></ul> 
Our patient&rsquo;s health, compliance, and satisfaction are the most important factors to us. As a Pharmacy Technician, you are responsible for demonstrating the highest standard of patient quality care &ndash;supporting the pharmacy team&rsquo;s ability to promptly, safely and accurately fill patient&rsquo;s prescriptions while providing a caring service that exceeds our patient&rsquo;s expectations. 
Responsibilities:<ul><li>
Assist the pharmacist with serving patients and maintaining the pharmacy department</li><li>
Sterilize surfaces and equipment and prepare the pharmacy for opening.</li><li>
Greet customers and answer questions.</li><li>
Receive prescriptions and check their validity.</li><li>
Process prescriptions electronically and ensure all information is complete and accurate.</li><li>
Resolve issues when they arise (e.g., rejected insurance claims).</li><li>
Select the appropriate medicine and measure dosages to fill prescriptions.</li><li>
Sort, stock, label medication and monitor inventory.</li><li>
Undertake administrative tasks (e.g., Record-keeping) as assigned.</li><li>
Comply with all security measures and quality standards and activities.</li><li>
Keep abreast and stay current with HIPAA, HITECH, and FWA credentialing.</li><li>
Assist Pharmacist with clinical and non-clinical operations and document and report any issues per quality to the Pharmacist as appropriate.</li><li>
Package orders based on policies and procedures.</li><li>
Coordinate medication delivery location and estimated time with patient.</li><li>
Prepare and arrange delivery of medication with courier service or shipping service.</li><li>
Communicate with insurance carriers to obtain payment for prescription claims.</li><li>
Answer incoming phone calls for prescription orders, refills, make outgoing follow up calls to patients regarding their medications.</li><li>
Triage calls and escalate to appropriate leadership when necessary.</li></ul>
&ldquo;Nuvem provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, creed, religion, sex, gender, gender identity, gender expression, national origin, ancestry, age, physical or medical disability, medical condition, marital status, sexual orientation, military and/or veteran status, or any other basis prohibited by applicable state or federal law.&rdquo;
Requirements:

 Preferred Experience and Skills:<ul><li>
At least one-year proven experience as a pharmacy technician.</li><li>
Experience with Micro Merchant pharmacy system.</li><li>
Knowledge of medication and dosage calculations.</li><li>
Knowledge of pharmacy law and medical terminology.</li><li>
Excellent communication and customer service skills.</li><li>
Outstanding organizational skills.</li><li>
Reliable with a keen eye for details.</li><li>
Successful completion of a pharmacy technician program if required in your state of practice.</li></ul>
Physical Requirements:<ul><li>
Prolonged standing and/or walking.</li><li>
Fine motor skills as related to keyboarding.</li><li>
Ability to look at computer screens for long periods of time.</li><li>
Ability to lift up to 50 lbs.</li></ul></div>

Bilingual Pharmacy Technician

Garcia Orthodontics

Dental Records Technician &mdash; Photos &amp; X-Rays | Garcia Orthodontics (Kendall)Garcia Orthodontics is one of Miami's premier orthodontic practices &mdash; a legacy practice founded in 1978, with a real team, thousands of happy patients, and 4,500+ five-star Google reviews. Our state-of-the-art Kendall office is hiring a Records Technician to join our growing team.This is a hands-on, patient-facing role at the front of the patient experience. You'll greet patients and families, walk them through their records appointment, and capture the photos and X-rays our doctors rely on for treatment planning. If you bring genuine warmth, sharp attention to detail, and pride in your work, you'll fit right in.What You'll Do<ul><li>Meet and greet patients and families with warmth and professionalism</li><li>Take intraoral and extraoral photographs to clinical standards</li><li>Capture panoramic and cephalometric X-rays</li><li>Take digital and alginate impressions</li><li>Sterilize instruments and maintain a clean, organized workstation</li><li>Walk patients through after-care instructions clearly and kindly</li><li>Coordinate with the clinical team to keep the day running smoothly</li></ul>What We're Looking For<ul><li>1&ndash;2 years of dental or orthodontic experience (required)</li><li>Florida Dental Radiography Certification &mdash; current, or willingness to obtain before start date (required)</li><li>Fully fluent in English and Spanish (required)</li><li>Warm, upbeat, and genuinely people-oriented personality</li><li>Strong attention to detail and high accuracy</li><li>Dependable, punctual, and organized</li><li>Comfortable adapting as the day shifts &mdash; no two patient flows are identical</li><li>A real team player who communicates well and takes ownership</li></ul>This Role Is a Great Fit If You Are<ul><li>Dependable &mdash; reliable, punctual, and consistent</li><li>People-oriented &mdash; energized by patient interaction and team collaboration</li><li>Detail-oriented &mdash; proud of accurate, high-quality work</li><li>Adaptable &mdash; comfortable with the flow of a busy clinical day</li></ul>Schedule<ul><li>32&ndash;40+ hours per week</li><li>Typical hours: 8:45 AM &ndash; 5:45 PM</li><li>On-site only (Kendall office)</li></ul>Clinical SettingOrthodontic specialty practice with nearly five decades of legacy &mdash; modern, energetic, team-driven.To ApplySubmit your resume through Indeed. Qualified applicants will be contacted to schedule an initial phone interview.We can't wait to meet you.Job Type: Full-timePay: $14.00 - $22.00 per hourBenefits:<ul><li>401(k)</li><li>Employee discount</li><li>Paid time off</li><li>Parental leave</li><li>Referral program</li></ul>Experience:<ul><li>Dental assisting: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li><li>Spanish (Required)</li></ul>Work Location: In person

Orthodontic Dental Assistant

CVS Health

<div>We&rsquo;re building a world of health around every individual &mdash; shaping a more connected, convenient and compassionate health experience. At CVS Health&reg;, you&rsquo;ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger &ndash; helping to simplify health care one person, one family and one community at a time.
Job Purpose and Summary:
At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system &ndash; and their personal health care &ndash; by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day and our Pharmacy Technicians (Technicians) play a critical role in supporting our pharmacy teams to consistently deliver on our brand promise.
As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our patients and customers to deliver an exceptional experience. Technicians assist the pharmacy team to ensure that pharmacy operations run smoothly, our patients&rsquo; prescriptions are filled promptly, safely, and accurately, and we are providing caring service that exceeds patient expectations. Technicians operate as part of the pharmacy team through consistent application of Standard Operating Procedures (SOPs), best practices, and effective communication. Throughout their shifts and in all customer and colleague interactions, they demonstrate genuine care and contribute to a safe and inclusive culture where all people feel valued and empowered.
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State&rsquo;s Board of Pharmacy guidelines. Until the Pharmacy Technician has completed all necessary requirements, duties may be restricted by the Pharmacy Manager.
A Technician is responsible for contributing to safe and effective operations of the pharmacy, including but not limited to:<ul><li>
Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health</li><li>
Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment</li><li>
Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone; keeping patients healthy by offering immunizations and other services at the register and over the phone; and demonstrating compassionate care by solving or escalating patient problems</li><li>
Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.</li><li>
Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback; actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients</li><li>
Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic; voluntarily traveling to stores in the market to work shifts as needed by the business</li><li>
Understanding and complying with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles. Complying with CVS policies and procedures to ensure patient safety, compliance with controlled substance dispensing and recordkeeping, and to protect patient privacy and security</li><li>
Delivering additional patient health care services (e.g., immunizations, point-of-care testing, and voluntarily staffing offsite clinics), where allowable by law and supported by required training and certification</li></ul>
Where permissible, the Pharmacy Technician may also support immunizations, which includes the following responsibilities:<ul><li>
Completing additional licensure and training requirements, in compliance with state Board of Pharmacy regulations, to obtain Technician Immunizer status to support preparing and administering vaccines</li><li>
Educating patients about the importance of vaccines and referring patients to the Pharmacist-on-duty for vaccination questions</li><li>
Monitoring for, and responding to, adverse reactions; reporting adverse reaction events per public health requirements</li><li>
Reviewing and collecting patient information; tracking and documenting for each applicable patient</li><li>
Monitoring and managing vaccine supplies</li></ul>
Required Qualifications:<ul><li>
Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification<ul><li>
If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age</li><li>
If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program</li></ul></li><li>
State-level licensure and national certification requirements vary by state, click here to learn more.</li></ul>
Essential Functions:
<ul><li>Regular and predictable attendance, including nights and weekends</li><li>
Ability to complete required training within designated timeframe</li><li>
Attention and Focus:<ul><li>
Ability to concentrate on a task over a period of time</li><li>
Ability to pivot quickly from one task to another to meet patient and business needs</li><li>
Ability to confirm prescription information and label accuracy, ensuring patient safety</li></ul></li><li>
Customer Service and Team Orientation:<ul><li>
Actively look for ways to help people, and do so in a friendly manner</li><li>
Notice and understand patients&rsquo; reactions, and respond appropriately</li></ul></li><li>
Communication Skills:<ul><li>
Use and understand verbal and written communication to interact with patients and colleagues</li><li>
Utilize active listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times</li></ul></li><li>
Mathematical Reasoning:<ul><li>
Ability to use math to solve a problem, such as determining the total number of tablets to dispense, day&rsquo;s supply, and/or number of full bottles and additional bottles needed to fill a prescription</li></ul></li><li>
Problem Resolution:<ul><li>
Identifying challenging patient or colleague interactions and choosing the best course of action when faced multiple options</li></ul></li><li>
Physical Demands:<ul><li>
Be mobile and remain upright for extended periods of time</li><li>
Lift, scan, and bag items</li><li>
Reach overhead; stretch or reach out with the body, arms, and/or legs to grasp items</li><li>
Move fingers repetitively; picking, pinching, typing, or otherwise working primarily with fingers rather than whole hand or arm</li><li>
Extend hand(s) and arm(s) multiple directions to place, move, or lift items</li><li>
Control precision; quickly adjust machines to exact positions</li><li>
Stoop to a considerable degree, requiring full use of the lower extremities and back muscles to move items between low and high positions, including bending spine at the waist</li><li>
Close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts</li><li>
Occasionally lift of up to 20 lbs and/or exert up to 20 lbs. of force; Frequently lift of up to 10 lbs and/or exert up to 10 lbs. of force; Consistently lift and/or exert a negligible amount of force to move objects.</li><li>
Express or exchange ideas by means of spoken word where detailed or important spoken instructions must be conveyed accurately</li><li>
Have the ability to receive detailed information through oral communication</li></ul></li><li>
Any additional tasks as directed by Supervisor or Manager</li></ul>
Preferred Qualifications:<ul><li>
1-3 years previous experience as a Pharmacy Technician</li><li>
Previous experience in a pharmacy, retail, medical, or customer service setting</li><li>
Ability to work in the home store, and across the market in other locations, to meet business needs</li></ul>
Anticipated Weekly Hours
29
Time Type
Part time
Pay Range
The typical pay range for this role is:
$17.00 - $27.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. 
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. 
This part‑time position is eligible for a range of benefits and programs that support the physical, emotional, and financial well‑being of colleagues. Depending on hours worked and eligibility, the benefits for this position include dental, vision, wellness resources, employee discounts, access to certain voluntary benefits, and other programs. 
Additional details about available benefits are provided during the application process and on Benefits Moments. 
We anticipate the application window for this opening will close on: 06/27/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</div>

Pharmacy Technician

ChenMed

<div></div><div><div><div><div>Location</div>
Miami, Florida, United States of America
<div>Category</div>
Corporate
<div>Job Id</div>
R0048109</div></div></div><div></div>
 <div>We&rsquo;re unique. You should be, too.
We&rsquo;re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We&rsquo;re different than most primary care providers. We&rsquo;re rapidly expanding and we need great people to join our team.
The Supervisor is accountable for onboarding and training the Medication Adherence Technicians, setting standards of excellence for the team, and supervising their performance; with the ultimate goal for patients to obtain an organized product they will understand allowing them to reduce or eliminate any adherence challenges. In addition, the Supervisor will be also responsible for acting as an Medication Adherence Technician him/herself. In that regard, he/she is also responsible for investigating why patients are late to pickup their refills, calling patients who do not have auto-refill to encourage them to enroll, close the loop for patients who have not picked up their medications on time by either routing to the care team to refill, determining if the patient has moved to an external pharmacy, or is no longer prescribed the medication. 
The Supervisor, Medication Adherence must always provide excellent customer service and will approach every interaction with patients as an opportunity to support better health by ensuring they have addressed and are prepared to solve for barriers to patient medication adherence. 
A successful Supervisor possesses a passion for working with seniors and embodies our patient promise. The Supervisor will serve our patients according to corporate policies and regulations, while achieving department quality, compliance, and productivity standards, ensuring a high level of customer service.
This is a fully remote position with benefits and bonus package included.
ESSENTIAL JOB DUTIES/RESPONISBILITIES:
Works in a fast-paced, structured call center environment<ul><li>
Understands and follows policies and procedures.</li><li>
Makes appropriate and timely decisions according to department standards, procedures and policies.</li></ul>
Manages call center workload/execution<ul><li>
Sets the SOP for the workflow process for the Medication Adherence Call Center (MACC).</li><li>
Determines the KPIs for the MACC.</li><li>
Closes the loop completely for patient/care team issues related to medication refills.</li><li>
Handles numerous phone contacts per day.</li></ul>
Manages tools and resources required to perform the duties for the MACC<ul><li>
Create a system that allows for monitoring the MACC&rsquo;s progress which will include the current Work In Progress (WIP) report.</li><li>
Inform the developers if the Medication Adherence Tracking tool is not working properly.</li><li>
Connect with the Part D payer connection, for external payer data that is not in the Medication Adherence Tracking tool.</li></ul>
Delegates work<ul><li>
Follows-up/assigns all messages left from the previous day.</li><li>
Monitors Technician queues to maximize efficiencies.</li></ul>
Troubleshooting<ul><li>
Solves escalated pharmacy technician issues from the MACC team.</li></ul>
Administrative tasks<ul><li>
Assists in Coordinator schedule creation and schedule management.</li></ul>
Communication<ul><li>
Leads daily team meetings.</li><li>
Communicates in an effective manner (oral and written).</li><li>
Delivers an extraordinary customer experience by responding to inquiries and concerns.</li><li>
Interacts with employees across various levels and departments.</li></ul>
Training<ul><li>
Assists in training preparation, set-up and delivery.</li><li>
Trains new team members using job aides and virtual training sessions.</li><li>
Monitors calls for quality assurance.</li><li>
Maintains acceptable performance standards, including effectiveness, efficiency, and quality.</li><li>
Other duties as assigned and modified at manager&rsquo;s or Director&rsquo;s discretion.</li></ul><div>
KNOWLEDGE, SKILLS AND ABILITIES:</div><ul><li>
Detailed knowledge and understanding of medication adherence practices, protocols, techniques, functions and processes.</li><li>
Excellent interpersonal skills, telephone communications skills and pharmaceutical calculation skills</li><li>
Excellent written, verbal, listening and interpersonal communication skills.</li><li>
Must possess a customer service mindset with the ability to remain patient, calm and empathetic is challenging situations.</li><li>
Ability to make sound decisions and conduct follow ups for problematic situations that may arise during the established process.</li><li>
Ability to practice discretion and care on a regular basis when working with sensitive/confidential data pertaining to the patient, department, or company</li><li>
Ability to interact with all levels of internal and external parties, to convey information correctly and always represent ChenMed and its entities in the most favorable manner</li><li>
Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, database, and presentation software.</li><li>
Ability and willingness to travel locally, regionally, divisionally or domestically up to 10% of the time.</li><li>
Ability to prioritize, organize, and multi-task.</li><li>
Able to train personnel.</li><li>
Scheduling experience.</li><li>
Able to deal with a fast-paced environment.</li><li>
Positive, cooperative, and collaborative attitude.</li><li>
Spoken and written fluency in English.</li></ul><div>
EDUCATION AND EXPERIENCE CRITERIA:</div><ul><li>
GED or High School Diploma.</li><li>
Must meet the following requirements:<ul><li>
Certification as a Pharmacy Technician or Medication Assistant AND</li><li>
A minimum of 2 years of work experience in a medication dispensing/pharmacy setting AND</li><li>
A minimum of 2 years of leadership/supervisory experience strongly preferred</li></ul></li></ul><ul><li>
Experience with Microsoft Office.</li><li>
Experience with web-based customer relationship management systems.</li><li>
Proficiency in keyboarding and navigating a windows environment.</li></ul>
PAY RANGE:
$22.0 - $31.42 Hourly
The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.
EMPLOYEE BENEFITS
https://chenmed.makeityoursource.com/helpful-documents
We&rsquo;re ChenMed and we&rsquo;re transforming healthcare for seniors and changing America&rsquo;s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We&rsquo;re growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people&rsquo;s lives every single day.
Current employees, if you want to apply to our internal career site, please click HERE 

#LI-Remote</div>

Supervisor, Medication Adherence

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