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patient service representative

LD Clinic

Job SummaryWe are seeking a friendly, organized, and detail-oriented Call Center Representative to join our dental clinic team. This role serves as the first point of contact for patients, providing exceptional customer service while handling appointment scheduling, patient inquiries, and administrative support. The ideal candidate has excellent communication skills, a positive attitude, and the ability to manage multiple tasks in a fast-paced healthcare environment.Key Responsibilities<ul><li>Answer inbound calls promptly and professionally</li><li>Schedule, confirm, and reschedule patient appointments</li><li>Provide information about dental services, procedures, and office policies</li><li>Verify patient insurance information and collect necessary details</li><li>Manage patient records accurately within the practice management system</li><li>Handle patient inquiries, concerns, and complaints with professionalism and empathy</li><li>Make outbound calls for appointment reminders and follow-ups</li><li>Coordinate with clinical staff regarding patient scheduling needs</li><li>Maintain confidentiality in compliance with HIPAA regulations</li><li>Assist with other administrative tasks as assigned</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>Do you have your own residency? If yes, please mention the expiry date.</li></ul>Education:<ul><li>High school or equivalent (Preferred)</li></ul>Experience:<ul><li>Call Center Agent: 1 year (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li><li>Arabic (Preferred)</li></ul>Location:<ul><li>Dubai (Preferred)</li></ul>

Call Center Representative

METABOLIC

<div>Job Summary:
GluCare Integrated Diabetes Center is seeking a dedicated and customer-focused Customer Service Excellence Representative passionate about delivering excellent patient care and thriving in a dynamic healthcare setting, to join our team. The ideal candidate will serve as the first point of contact for patients, providing exceptional service through phone, email, and other communication channels. This role requires strong interpersonal skills, a patient-centered approach, and the ability to handle inquiries efficiently in a fast-paced healthcare environment.
Key ResponsibilitiesPatient Communication<ul><li>
Respond promptly and professionally to patient inquiries via phone, email, and other communication channels.</li><li>
Provide accurate information about clinic services, appointment availability, care protocols, and treatment options.</li><li>
Educate patients on clinic programs, available packages, and doctor specializations to enhance their understanding of care options.</li></ul>
Appointment Coordination<ul><li>
Schedule, reschedule, and confirm patient appointments in coordination with clinic operations.</li><li>
Proactively manage cancellations and follow-ups to optimize clinic schedules and minimize no-shows.</li><li>
Ensure efficient time slot allocation based on patient needs and doctor availability.</li></ul>
Problem Resolution<ul><li>
Address and resolve patient concerns and complaints professionally and efficiently.</li><li>
Escalate complex issues to the appropriate department or management as needed.</li><li>
Ensure all interactions are logged and tracked in the clinic's CRM system for follow-up and reporting.</li></ul>
Technical &amp; CRM Competency<ul><li>
Utilize the clinic&rsquo;s CRM software efficiently to manage patient records, track leads, and optimize appointment scheduling.</li><li>
Maintain accurate and up-to-date patient records within the system, ensuring easy access to information.</li><li>
Demonstrate technical proficiency with digital tools and software used for appointment booking, patient tracking, and follow-ups.</li></ul>
Administrative Support<ul><li>
Maintain up-to-date records in the patient management system, ensuring accuracy and completeness.</li><li>
Assist in generating and distributing patient-related communications, including appointment reminders, follow-up notices, and service updates.</li></ul>
Key Performance Metrics<ul><li>
Patient Satisfaction &amp; Retention &ndash; Ensuring high levels of service that encourage repeat visits.</li><li>
CRM &amp; Data Accuracy &ndash; Maintaining clean, organized, and up-to-date records in the patient database.</li></ul> 

Requirements 
<ul><li>
Proven experience (2-3years) in a patient coordination, sales, or customer service role within a healthcare or wellness setting.</li><li>
Strong knowledge of CRM systems and appointment booking platforms.</li><li>
Excellent communication and interpersonal skills, with the ability to build relationships with patients.</li><li>
Knowledge of healthcare programs, insurance policies, and treatment plans is preferred.</li></ul>
Qualifications:<ul><li>
Native-level proficiency in English, (Arabic is a plus)</li><li>
Bachelor&rsquo;s degree</li><li>
Prior experience in customer service, preferably in a healthcare or call center environment</li><li>
Knowledge of healthcare processes and patient care is an advantage</li></ul></div>

Customer Service Excellence Representative

Biolite Aesthetic Clinic

Job description:Are you a friendly, professional, and customer-focused individual with excellent communication skills? Top Clinic in Dubai is looking for a Call Center Agent to join our team!Job Responsibilities:<ul><li>Handle incoming calls, WhatsApp messages, and emails efficiently.</li><li>Provide accurate information about our treatments, services, and promotions.</li><li>Schedule, confirm, and reschedule patient appointments.</li><li>Follow up with patients regarding their treatments and inquiries.</li><li>Maintain detailed and accurate patient records in the system.</li><li>Coordinate with the clinic team to ensure a seamless patient experience.</li><li>Uphold excellent customer service standards and handle patient concerns professionally.</li></ul>Requirements:<ul><li>Previous experience in a call center or customer service role (preferably in healthcare or aesthetics).</li><li>Excellent communication skills in English (Arabic is a plus).</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Strong organizational and problem-solving skills.</li><li>Proficiency in using CRM systems and appointment scheduling software.</li><li>A patient, friendly, and professional demeanor.</li></ul>What We Offer:<ul><li>Competitive salary</li><li>A dynamic and supportive work environment.</li><li>Training and career growth opportunities.</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>What is your expected salary?</li></ul>Experience:<ul><li>clinic/hospital: 1 year (Required)</li></ul>Job Type: Full-timePay: From AED6,000.00 per month

Call Center Agent

MEDICBLOOM

We are seeking a confident, customer-focused Female Sales Representative / Receptionist to join our growing team. Female environment. The ideal candidate will be responsible for promoting our services, converting consultations into treatments, converting quality leads in a luxury medical setting, building long-term relationships with clients, and helping us grow our patient base through expert sales techniques and personalized service.Key Responsibilities:<ul><li>Promote and sell the clinic&rsquo;s aesthetic and medical services to new and existing clients</li><li>Follow up with leads and inquiries (walk-ins, phone, WhatsApp, website, etc.)</li><li>Handle appointment bookings (walk-ins, phone, WhatsApp, website, etc.)</li><li>Responsible for handling clients and reception</li><li>Convert consultations into sales through excellent product knowledge and customer care</li><li>Maintain a strong understanding of all treatments and procedures offered</li><li>Meet monthly sales targets and KPIs</li><li>Build and maintain strong relationships with clients for repeat business and referrals</li><li>Coordinate with the clinic&rsquo;s medical and administrative team to ensure seamless service delivery</li><li>Maintain accurate client records and follow up using the clinic&rsquo;s CRM system</li><li>Assist in marketing initiatives, campaigns, and promotions when needed</li><li>Greet and welcome all clients with warmth and professionalism</li><li>Manage patient registration, consultation scheduling, and follow-ups</li><li>Preform and/or assist with any tasks assigned to them.</li></ul>Requirements:We are seeking an experienced Sales Manager to take ownership of all patient enquiries, ensuring each lead is nurtured, managed, and converted with excellence across all platforms. With our ever expanding team, this individual must be hard working, a team player and above all be able to relay this to appease patient flow and increase leads and conversions across the business.<ul><li>Female candidates only (as per client preferences and clinic requirements)</li><li>Proven 3 years experience in sales, preferably in the aesthetic, beauty, or medical field</li><li>Excellent communication and interpersonal skills both verbal and written in English and Arabic</li><li>Strong customer service mindset and passion for wellness and aesthetics</li><li>Confident, well-groomed, and professional appearance</li><li>Highly organized, proactive, and target-driven</li><li>Professional, polished demeanor that reflects our luxury brand image</li><li>Ability to work under pressure and achieve sales targets</li><li>Basic computer skills and familiarity with CRM systems</li><li>A positive, team-oriented attitude</li></ul>What We Offer:<ul><li>Salary + attractive commission structure</li><li>Ongoing training and professional development</li><li>A modern and supportive work environment</li><li>Opportunity to grow with a dynamic and respected clinic</li></ul>Job Type: Full-timePay: From AED6,000.00 per monthExperience:<ul><li>Sales : 2 years (Required)</li></ul>Language:<ul><li>English fluently (Required)</li><li>Arabic fluently (Required)</li></ul>

Sales / Reception Female Aesthetic Clinic

IIQAF

<div>Location: Dubai, United Arab Emirates 
Industry: Construction 
Job Type: Full-Time 
Salary: AED 6,500 &ndash; AED 7,500 per month
<h3 class="jobSectionHeader">Job Overview</h3>
IIQAF Group is hiring a proactive and professional Customer Service Agent to support our construction operations in Dubai. The ideal candidate will manage client communication, service coordination, complaint resolution, project updates, and administrative support while ensuring exceptional customer satisfaction across construction projects.
This role is ideal for candidates searching for Customer Service jobs in Dubai, Customer Service Agent UAE, Construction Customer Support Dubai, Client Service Executive UAE, or Customer Care Representative Construction industry.
<h3 class="jobSectionHeader">Key Responsibilities</h3>
<ul><li>Handle customer inquiries, service requests, and project-related communications</li><li>
Coordinate with project managers, site supervisors, and technical teams</li><li>
Provide accurate project updates and service information to clients</li><li>
Resolve customer complaints and service issues efficiently</li><li>
Maintain CRM systems and customer service documentation</li><li>
Schedule site visits, follow-ups, and service appointments</li><li>
Ensure high standards of client satisfaction and relationship management</li><li>
Prepare reports on customer feedback and service performance</li><li>
Support sales and operations teams with administrative coordination</li></ul>
<h3 class="jobSectionHeader">Required Skills &amp; Qualifications</h3>
<ul><li>Proven experience as a Customer Service Agent, Customer Support Executive, or Client Service Representative</li><li>
Experience in construction, engineering, or project-based industries (preferred)</li><li>
Strong communication and interpersonal skills</li><li>
Knowledge of CRM software and Microsoft Office</li><li>
Ability to manage multiple inquiries in a fast-paced environment</li><li>
Strong problem-solving and conflict resolution skills</li><li>
Professional and customer-focused attitude</li></ul>
<h3 class="jobSectionHeader">Preferred Qualifications</h3>
<ul><li>Bachelor&rsquo;s degree or diploma in Business Administration or related field</li><li>
Experience handling B2B or project-based client support</li><li>
Familiarity with construction terminology and project workflows</li></ul></div>

Customer Service Agent

fäm Properties Dubai

<div>
 
 We are seeking a dedicated Call Centre Representative to join our team and contribute to our mission of providing exceptional service to our clients. The ideal candidate will have a passion for customer service, excellent communication skills, and the ability to thrive in a fast-paced environment.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
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 Answering incoming calls and responding to customer inquiries related to real estate sales, rentals, and property management.
 </li>
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 Providing accurate information to clients regarding properties, amenities, pricing, and available services.
 </li>
 <li>
 Assisting clients with scheduling property viewings and coordinating with our team of real estate agents.
 </li>
 <li>
 Responding to customer complaints and resolving issues in a timely and professional manner.
 </li>
 <li>
 Maintaining customer records and updating them with relevant information accurately.
 </li>
 <li>
 Following up with customers to ensure that their needs have been met and their concerns have been addressed satisfactorily.
 </li>
 <li>
 Achieving monthly sales targets by promoting properties and our services to potential customers.
 </li>
 <li>
 Maintaining a positive and professional attitude while interacting with customers and colleagues.
 </li>
 <li>
 Staying up-to-date with real estate industry trends, market conditions, and developments.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Minimum of 2 years of experience in a call center or customer service role, preferably in the real estate industry.
 </li>
 <li>
 Excellent communication skills, both verbal and written, with a customer-centric approach.
 </li>
 <li>
 Ability to multitask, prioritize, and manage time effectively in a dynamic environment.
 </li>
 <li>
 Strong problem-solving skills with the ability to think critically and provide solutions proactively.
 </li>
 <li>
 Proficiency in Microsoft Office applications and familiarity with customer relationship management (CRM) software.
 </li>
 <li>
 Attention to detail and accuracy in data entry and record-keeping.
 </li>
 <li>
 Ability to work independently and as part of a team, demonstrating flexibility and adaptability.
 </li>
 <li>
 Willingness to work in shifts and on weekends as required.
 </li>
 <li>
 Knowledge of the real estate industry in Dubai is a plus.
 </li>
 </ul>
 
 
 
 
 
 Join Our Team:
 
 If you are passionate about delivering exceptional customer service and thrive in a dynamic environment, we want to hear from you! Apply now to join our team as a Call Centre Representative at f&auml;m Properties and be part of Dubai's premier real estate agency.
 
 
 
</div>

Naoki Group

Naoki Group is currently seeking an experienced Sales Representative with a background in handling Aftermarket Spare Parts, particularly for European automotive vehicles. The ideal candidate will possess strong communication skills and exceptional customer service abilities. Prior experience in the UAE market is preferred. Join our team and contribute to our commitment to excellence in customer satisfaction.Responsibilities:<ul><li>Provide exceptional service to customers at the counter by addressing inquiries, providing product information, and ensuring a positive customer experience.</li><li>Utilize your expertise in European aftermarket automotive spare parts to assist customers</li><li>Efficiently manage and navigate the Electronic Parts Catalog (EPC) to locate and identify parts accurately and promptly.</li><li>Dealing with retail and wholesale sales.</li><li>Arranging shipments, checking for discrepancies, and organizing parts to ensure optimal inventory levels and availability.</li><li>Address and resolve any customer issues or concerns related to parts and services in a timely and professional manner.</li><li>Stay informed about industry trends, new products, and competitor activities to better serve customers and contribute to sales strategies.</li></ul>Requirements:<ul><li>Proven UAE Experience in the same field and position (2 to 3 years UAE experience)</li><li>Proven experience in counter and field sales, particularly in handling aftermarket automotive spare parts, with a focus on European cars.</li><li>Strong communication and interpersonal skills with the ability to deliver exceptional customer service.</li><li>Familiarity with catalog management systems (EPC) and an understanding of automotive parts.</li><li>Previous experience in the UAE market is highly desirable.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Do you have an experience in handling Aftermarket Spare Parts, particularly for European automotive vehicles?</li></ul>Experience:<ul><li>UAE / GCC: 2 years (Required)</li><li>Aftermarket Spare Parts - Sales Representative: 2 years (Required)</li></ul>Job Type: Full-time

SALES REPRESENTATIVE - Aftermarket Auto Spare Parts

Explore 854+ Patient service representative in Dubai this March. Find roles across top companies and apply now to boost your career.

854 patient service representative jobs In Dubai

Call Center Representative

Customer Service Excellence Representative

Call Center Agent

Sales / Reception Female Aesthetic Clinic

Customer Service Agent

Call Center Representative

SALES REPRESENTATIVE - Aftermarket Auto Spare Parts