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Bourgeois Dental Clinic

Greet and assist patients in a welcoming and professional mannerSchedule appointments and manage the booking systemAnswer phone calls, WhatsApp, and emailsHandle patient inquiries and paymentsCoordinate with doctors and nursing staffMaintain reception area cleanliness and orderRequirements:Previous experience as a receptionist (preferably in a clinic or hospital)Excellent communication and customer service skillsGood English skills (Arabic is a plus)Proficiency in computer use (MS Office, clinic software)Positive attitude and professional appearanceJob Type: Full-time

Receptionist

NMC Health plc

<div><div><div><div><div>Responsible to provide a range of duties including greeting patients when they enter the medical facility, confirming and registration of new patients, billing, insurance, answering calls and checking emails on a regular basis.</div></div></div></div></div>
 <div><ul><li>Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.
</li><li>Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.
</li><li>Appointment management including no-shows, rescheduling of patients and confirmations.
</li><li>Register new patients and ensure the records of current patients are up to date.
</li><li>Provide information about medical insurance coverage to patients and collect the payment/ co-payment based on the insurance eligibility.
</li><li>Provide claim forms in case the patient wants to claim reimbursement.
</li><li>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.
</li><li>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor&rsquo;s duty roster, and procedures for booking appointments.
</li><li>Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.
</li><li>Check emails daily, ensuring you respond to queries in a timely manner.
</li><li>Ensure operations are carried out uniformly according to the hospital policies and procedures.
</li><li>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.
</li><li>Participate in the Hospital training programs.
</li><li>Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.
</li><li>Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>Maintain high standards of data accuracy while ensuring compliance with privacy regulations.
</li><li>Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.
</li><li>Ensure that all charges are accurately recorded in the patient&rsquo;s account, reflecting the correct services, dates, and codes.
</li><li>Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.
</li><li>Provide patients with detailed statements and assistance in understanding their charges and payment options.
</li><li>Prepare and process patient invoices for services, ensuring accurate charges.
</li><li>Collect co-pays, deductibles, and outstanding balances at the time of service.
</li><li>Ensure billing practices comply with legal and insurance requirements.</li></ul></div>
 <div><div><div><div><div><ul><li>College Diploma - Any discipline or related fields.</li></ul></div></div></div></div></div>

Patient Admin Executive

Ebn Hayan Health Care

Green Life Medical Center is looking for a female Call Center Executive with strong experience in UAE medical centers or clinics. The ideal candidate must be Arabic-speaking and fluent in English, with excellent communication and customer service skills.Key Responsibilities<ul><li>Handle incoming calls, WhatsApp inquiries, and appointment bookings</li><li>Provide accurate information about medical services and packages</li><li>Coordinate patient schedules with doctors and nursing staff</li><li>Maintain patient records and follow-up lists</li><li>Deliver excellent customer service to ensure patient satisfaction</li><li>Assist with basic administrative and front-office duties when needed</li></ul>Requirements<ul><li>Female candidates only (as per clinic requirements)</li><li>Arabic speaker (Native or Fluent)</li><li>English fluent (Very important)</li><li>Minimum 1&ndash;2 years experience in a UAE medical center or clinic</li><li>Knowledge of medical services, insurance, and appointment handling</li><li>Strong communication, customer service, and multitasking abilities</li><li>Professional attitude and presentable appearance</li><li>Must be available in UAE for face-to-face interview</li></ul>Job Type: Full-timePay: AED5,000.00 - AED10,000.00 per month

Call Center Executive (Female) – Medical Center Experience Required

Rosmetic

Call Center Agent &ndash; Rosmetic Medical CenterRosmetic Clinic is a premium aesthetics clinic committed to delivering an exceptional client experience from first contact to follow-up care.What You&rsquo;ll Do:<ul><li>Handle inbound calls to book/reschedule appointments and answer patient questions</li><li>Make outbound calls for reminders, follow-ups, and re-engagement</li><li>Promote current services and limited-time offers</li><li>Update CRM with client details and follow-up actions</li><li>Coordinate with front desk, nurses, and doctors</li><li>Maintain patient confidentiality and accurate call logs</li></ul>What We&rsquo;re Looking For:<ul><li>Call center or customer service experience - 2 years (ideally in healthcare or aesthetics)</li><li>Strong spoken English</li><li>Friendly, empathetic, and organized</li></ul>Job Types: Full-time, PermanentAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Experience:<ul><li>medical call center agent: 1 year (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Call Center Agent

ZIA Medical Center

ZIA Medical Center is seeking a customer-oriented and efficient Call Center Agent with experience in a healthcare setting. The ideal candidate will manage incoming and outgoing calls, WhatsApp messages, and website inquiries, ensuring all patient interactions are handled professionally, promptly, and with care.Key Responsibilities:<ul><li>Respond to inbound calls regarding appointments, services, and general inquiries in a courteous and professional manner</li><li>Make outbound calls for appointment reminders, follow-ups, and patient satisfaction</li><li>Schedule, update, and cancel appointments using clinic management software</li><li>Handle and respond promptly to WhatsApp messages and website/live chat inquiries</li><li>Provide information about doctors&rsquo; availability, clinic timings, procedures, and insurance coverage</li><li>Coordinate with front desk, nursing, and medical teams to ensure smooth patient flow</li><li>Log and document all patient interactions accurately</li><li>Resolve patient complaints or escalate issues to the appropriate department when necessary</li><li>Maintain a high level of patient confidentiality and adhere to data protection policies</li></ul>Requirements:<ul><li>Minimum 1&ndash;2 years of experience as a call center agent in a healthcare environment</li><li>Proficiency in handling calls, WhatsApp communications, and online chat platforms</li><li>Excellent verbal and written communication skills in English (Arabic is a plus)</li><li>Strong multitasking, problem-solving, and organizational skills</li><li>Familiarity with clinic/hospital management systems and CRM tools</li><li>Professional, patient-centered attitude and calm demeanor under pressure</li></ul>Preferred Qualifications:<ul><li>Diploma or Bachelor's degree in Healthcare Administration, Communications, or a related field</li><li>Knowledge of basic medical terminology and insurance processes</li></ul>Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per monthExperience:<ul><li>Call Center Agent in Healthcare: 1 year (Preferred)</li></ul>Application Deadline: 30/05/2025

Al Riyady Corporate Services

We are looking for a compassionate, detail-oriented, and professional Patient Coordinator to join our growing clinic. The ideal candidate will serve as the main point of contact between patients and the medical team, ensuring each patient receives exceptional care and service from their first inquiry through follow-up visits. Excellent English communication skills are essential for this role.Location: JBR, DubaiKey Responsibilities:<ul><li>Greet and assist patients in a warm, professional, and courteous manner.</li><li>Coordinate and schedule appointments, consultations, and follow-ups efficiently.</li><li>Provide detailed information about treatments, procedures, and services offered.</li><li>Maintain accurate patient records and ensure confidentiality at all times.</li><li>Liaise between patients, doctors, nurses, and other departments to ensure smooth communication and workflow.</li><li>Handle patient inquiries via phone, email, or in person promptly and professionally.</li><li>Follow up with patients after procedures to ensure satisfaction and address concerns.</li><li>Assist in preparing treatment plans and explaining financial details or packages when required.</li><li>Support front desk and administrative operations when needed.</li><li>Ensure the patient experience reflects the clinic&rsquo;s high standards of care and professionalism.</li></ul>Requirements:<ul><li>Proven experience as a Patient Coordinator, Receptionist, or Customer Service Representative in a medical, dental, or aesthetic clinic.</li><li>Excellent English communication skills &mdash; both verbal and written &mdash; are a must.</li><li>Strong interpersonal and organizational skills.</li><li>Professional appearance, positive attitude, and a customer-focused approach.</li><li>Proficiency in MS Office and clinic management systems.</li><li>Ability to handle multiple tasks while maintaining attention to detail.</li><li>A team player with empathy, patience, and discretion.</li><li>Immediate joiner preferred.</li></ul>Job Type: Full-timePay: AED6,500.00 per monthApplication Question(s):<ul><li>Are you available to join immediately?</li></ul>Experience:<ul><li>Patient Coordinator: 1 year (Required)</li></ul>Language:<ul><li>Tagalog (Required)</li></ul>

Patient Coordinator

Al Enjaz

We are hiring a customer service representative to manage customer queries and complaints in Supermarket. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.Customer Service Representative Responsibilities:<ul><li>Responding promptly to customer inquiries.</li><li>Communicating with customers through various channels.</li><li>Acknowledging and resolving customer complaints.</li><li>Knowing our products inside and out so that you can answer questions.</li><li>Processing orders, forms, applications, and requests.</li><li>Keeping records of customer interactions, transactions, comments, and complaints.</li><li>Communicating and coordinating with colleagues as necessary.</li><li>Providing feedback on the efficiency of the customer service process.</li><li>Managing a team of junior customer service representatives.</li></ul>Our Benefits: <ul><li>Employment Visa</li><li>2 Years of Contract</li><li>Medical Insurance</li><li>Paid Overtime</li></ul>Job Type: Full-timePay: AED3,000.00 per month

Sales and Customer Service Representative

Explore 3833+ Patient service representative in Dubai this December. Find roles across top companies and apply now to boost your career.

3833 patient service representative jobs IN Dubai

Receptionist

Patient Admin Executive

Call Center Executive (Female) – Medical Center Experience Required

Call Center Agent

Call Center Agent

Patient Coordinator

Sales and Customer Service Representative