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Amir Beladi Dental Clinic LLC

<p>We are looking for an experienced and multilingual customer service representative to join our clinic team. The ideal candidate should be fluent in English, Persian, and Arabic, with strong communication skills and experience in managing patient inquiries, appointments, and follow-ups for dental and dermatology services.</p><p>---</p><p>Key Responsibilities:</p><p>Call Center &amp; Communication</p><p>Handle inbound calls, WhatsApp messages, and online inquiries in English, Persian, and Arabic.</p><p>Provide accurate information about dental and dermatology services, doctors, and ongoing promotions.</p><p>Convert inquiries into confirmed appointments through effective and friendly communication.</p><p>CRM &amp; Patient Follow-up</p><p>Maintain accurate patient records in the CRM system.</p><p>Follow up with patients after consultation and treatment to ensure satisfaction.</p><p>Reactivate previous patients and inform them about new offers or treatments.</p><p>Reception &amp; Coordination</p><p>Greet and assist patients upon arrival with a warm, professional attitude.</p><p>Manage daily schedules and ensure smooth coordination between doctors and patients.</p><p>Support front-desk operations, including billing and insurance coordination.</p><p>Marketing &amp; Support</p><p>Coordinate with the marketing department regarding leads, offers, and campaign results.</p><p>Assist with promotional activities and handle social media or online inquiries when required.</p><p>Kindly send cv to 0504-023-664</p><p>Job Type: Full-time</p>

Medical Call Center Agent / Customer Service Representative(Englis , Arbic ,Persian speaker)/CRM

Ageless Medical Center

<p>A results-driven Call center Agent is required to join our team . The selected candidate will be responsible for converting inquiries into appointments, and providing exceptional customer service to our patients. <b>His/her main responsibilities will be:-</b></p><ul><li>Full awareness with the clinic's services, medical procedures, and treatments to effectively communicate with patients.</li><li>Providing super-excellent service by answering queries, addressing concerns, and ensuring a positive patient experience.</li><li>Getting sure that all communications adhere to medical regulations and privacy laws.</li><li>Communicating with potential or existing patients to inform them about medical services, schedule appointments, and follow up on treatments.</li><li>Recording patient information, appointment details, and interactions accurately in the clinic's database.</li></ul><p><b>Qualifications</b></p><ul><li>Strong verbal and written communication skills in both Arabic &amp; English Language</li><li>Ability to handle different patients enquiries in same time</li><li>Managing multiple tasks and keeping track of appointments and follow-ups.</li><li>Has good knowledge for CRM software and other tools used for managing patient interactions</li></ul><p>Job Type: Full-time</p><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Do you have a notice period, and how soon will you be able to join?</li></ul><p>Experience:</p><ul><li>HEALTHCARE: 1 year (Required)</li></ul><p>Language:</p><ul><li>ARABIC &amp; ENGLISH (Required)</li></ul>

AESTHETIC CALL CENTER AGENT

Bourgeois Dental Clinic

<p>Greet and assist patients in a welcoming and professional manner</p><p>Schedule appointments and manage the booking system</p><p>Answer phone calls, WhatsApp, and emails</p><p>Handle patient inquiries and payments</p><p>Coordinate with doctors and nursing staff</p><p>Maintain reception area cleanliness and order</p><p>Requirements:</p><p>Previous experience as a receptionist (preferably in a clinic or hospital)</p><p>Excellent communication and customer service skills</p><p>Good English skills (Arabic is a plus)</p><p>Proficiency in computer use (MS Office, clinic software)</p><p>Positive attitude and professional appearance</p><p>Job Type: Full-time</p>

Receptionist

NMC Health plc

<div><p>Responsible to provide a range of duties including greeting patients when they enter the medical facility, confirming and registration of new patients, follow ups, answering insurance queries, billing, answering calls and checking emails on a regular basis, as well as acting as a team lead.</p></div>
<br><div><p><div><div><div><div><ul><li><p>Greet patients/clients, secure nature of visits and direct to appropriate individual/department, provide routine information about the hospital when necessary.
</p></li><li><p>Handle phone inquiries from patients and others; screen calls to ascertain nature and urgency of inquiry; refer callers as appropriate and/or schedules appointments.
</p></li><li><p>Register new patients/ follow up patients and update existing files by collecting patient details. Also, respond as appropriate to inquiries from patients regarding treatment, benefits, and billings; coordinate the resolution of related problems.
</p></li><li><p>Ensure payor eligibility verification.
</p></li><li><p>Provides information about medical insurance coverage to patients and check the same diligently before sending the patient to the doctor. Collect the payment/ co-payment if any after checking the insurance eligibility, enter on the hospital information system and then send the patient for consultation/ any other services.
</p></li><li><p>Provide claim forms in case the patient wants to claim reimbursement.
</p></li><li><p>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.
</p></li><li><p>Cater to the needs of all incoming patients (with or without appointments).
</p></li><li><p>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor&rsquo;s duty roster, and procedure for booking appointments.
</p></li><li><p>Giving information to the respective doctor/nurse for the call backs.
</p></li><li><p>Checking the emails daily, replying wherever required and to clear the respective dues if any.
</p></li><li><p>Ensure operations are carried out uniformly according to the hospital policies and procedures.
</p></li><li><p>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.
</p></li><li><p>Participate in the Hospital training programs.
</p></li><li><p>Complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.
</p></li><li><p>Monitor employee scheduling of the department to ensure operational coverage.
</p></li><li><p>Provide support related to attendance, leave, overtime, staff allocations, uniform, dress code and personal hygiene.
</p></li><li><p>Maintain quality service by ensuring quality customer service standards, identifying trends &amp; recommending process improvements.
</p></li><li><p>Follows the duty schedule as assigned by the supervisor which includes different shift timings as per the need of the department
</p></li><li><p>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</p></li><li><p>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</p></li><li><p>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.
</p></li><li><p>Maintains patient &amp; staff confidentiality.
</p></li><li><p>Maintain high standards of data accuracy while ensuring compliance with privacy regulations.
</p></li><li><p>Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.
</p></li><li><p>Ensure that all charges are accurately recorded in the patient&rsquo;s account, reflecting the correct services, dates, and codes.
</p></li><li><p>Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.
</p></li><li><p>Provide patients with detailed statements and assistance in understanding their charges and payment options.
</p></li><li><p>Prepare and process patient invoices for services, ensuring accurate charges.
</p></li><li><p>Collect co-pays, deductibles, and outstanding balances at the time of service.
</p></li><li><p>Ensure billing practices comply with legal and insurance requirements.
</p></li><li><p>Investigate billing discrepancies by reviewing the patient&rsquo;s records, insurance information, and charges to identify errors.
</p></li><li><p>Track outstanding bills and provide regular updates to management regarding billing performance, collections progress.</p></li></ul></div></div></div></div></p></div><p></p>
<br><div><p>2+ years of experience in customer service role or relevant field , Healthcare experience in UAE will be an advantage.</p></div>

Senior Patient Admin Executive - UAE National (Dubai DIP Location)

<div><p><div><div><div><div><p><b>Key Accountabilities<br>
</b></p></div></div><br>
<div><div><ul><li><p>Managing the Patient Experience<br>
</p></li></ul></div></div><br>
</div></div></p><p></p><p><div><div><div><div><p><b>Specific Responsibilities for this Role<br>
</b></p></div></div><br>
<div><div><ul><li><p>Responsible for maintaining excellent telephone etiquette and professionalism while attending to the patient calls
</p></li><li><p>Maintaining departmental KPI&rsquo;s.
</p></li><li><p>Liaising with the supervisor and the HOD to improve KPI&rsquo;s and overall patient experience.
</p></li><li><p>Responsible for attending to all the incoming patient calls promptly, without delay.
</p></li><li><p>Ensures call backs are completed in a timely manner.
</p></li><li><p>Maintains clarity in communication and pleasant tone of voice at all times.
</p></li><li><p>Well versed with the contact center processes of call hold, call transfer, message receipt, call back as per specified guidelines.
</p></li><li><p>Assists the patient in the best way possible and creating a good impression
</p></li><li><p>Maintaining a good average handling time while ensuring that the caller is satisfied and has been attended too.
</p></li><li><p>Responsible for booking appointments as well as clarifying enquiries related to the hospital services.
</p></li><li><p>Responsible for collecting and maintaining feedback regarding services and communicating effectively with the concerned department, regarding any complaints received from patients.
</p></li><li><p>Responsible for handing difficult patients with calmness in a professional manner and escalate to the concerned department when needed.
</p></li><li><p>Multitask and manage the call volumes as per the call process flow.
</p></li><li><p>Promote the services of the hospital to patients.
</p></li><li><p>Follow the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department
</p></li><li><p>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</p></li><li><p>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</p></li><li><p>Participates and contributes to scheduled in-house training programs.
</p></li><li><p>Exercises effective interpersonal skills in dealings with department staff, colleagues and Management.
</p></li><li><p>Maintains patient &amp; staff confidentiality.
</p></li><li><p>Demonstrates the ability to listen to others in promoting effective communication.
</p></li><li><p>Appointment management including no shows, confirmation, cancellation &amp; rescheduling.
</p></li><li><p>Doctors calendar creation and updating &amp; maintaining doctors notes.
</p></li><li><p>Maintaining the duty change as per the unit protocol.</p></li></ul></div></div></div></div></p></div>
<br><div><p><div><div><div><div><p><b>Key Accountabilities<br>
</b></p></div></div><br>
<div><div><ul><li><p>Managing the Patient Experience<br>
</p></li></ul></div></div><br>
</div></div></p><p></p><p><div><div><div><div><p><b>Specific Responsibilities for this Role<br>
</b></p></div></div><br>
<div><div><ul><li><p>Responsible for maintaining excellent telephone etiquette and professionalism while attending to the patient calls
</p></li><li><p>Maintaining departmental KPI&rsquo;s.
</p></li><li><p>Liaising with the supervisor and the HOD to improve KPI&rsquo;s and overall patient experience.
</p></li><li><p>Responsible for attending to all the incoming patient calls promptly, without delay.
</p></li><li><p>Ensures call backs are completed in a timely manner.
</p></li><li><p>Maintains clarity in communication and pleasant tone of voice at all times.
</p></li><li><p>Well versed with the contact center processes of call hold, call transfer, message receipt, call back as per specified guidelines.
</p></li><li><p>Assists the patient in the best way possible and creating a good impression
</p></li><li><p>Maintaining a good average handling time while ensuring that the caller is satisfied and has been attended too.
</p></li><li><p>Responsible for booking appointments as well as clarifying enquiries related to the hospital services.
</p></li><li><p>Responsible for collecting and maintaining feedback regarding services and communicating effectively with the concerned department, regarding any complaints received from patients.
</p></li><li><p>Responsible for handing difficult patients with calmness in a professional manner and escalate to the concerned department when needed.
</p></li><li><p>Multitask and manage the call volumes as per the call process flow.
</p></li><li><p>Promote the services of the hospital to patients.
</p></li><li><p>Follow the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department
</p></li><li><p>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</p></li><li><p>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</p></li><li><p>Participates and contributes to scheduled in-house training programs.
</p></li><li><p>Exercises effective interpersonal skills in dealings with department staff, colleagues and Management.
</p></li><li><p>Maintains patient &amp; staff confidentiality.
</p></li><li><p>Demonstrates the ability to listen to others in promoting effective communication.
</p></li><li><p>Appointment management including no shows, confirmation, cancellation &amp; rescheduling.
</p></li><li><p>Doctors calendar creation and updating &amp; maintaining doctors notes.
</p></li><li><p>Maintaining the duty change as per the unit protocol.</p></li></ul></div></div></div></div></p></div>
<br><div><p><div><div><div><div><p><b>Minimum Qualification &amp; Experiences<br>
</b></p></div></div><br>
<div><div><p>Minimum 1 year experience as a contact center agent in a patient focused environment and operation of multi-line switchboard system.<br>
</p></div></div><br>
</div></div></p><p></p><p><div><div><div><div><p><b>Competencies<br>
</b></p></div></div><br>
<p></p><div><div><p><div><div><div><div><p><b>Core<br>
</b></p></div><div><p><b>Level<br>
</b></p></div></div><br>
<div><div><p>Exceptional interpersonal skills.<br>
</p></div><div><p>Proficient<br>
</p></div></div><br>
<div><div><p>Strong analytical and problem-solving skills.<br>
</p></div><div><p>Proficient<br>
</p></div></div><br>
<div><div><p>Excellent command of oral and written English. Arabic language desirable but not essential.<br>
</p></div><div><p>Proficient<br>
</p></div></div><br>
<div><div><p>Ability to think critically and maintain a high level of confidentiality.<br>
</p></div><div><p>Proficient<br>
</p></div></div><br>
<div><div><p>Proficiency in MS office.<br>
</p></div><div><p>Proficient</p></div></div></div></div></p></div></div></div></div></p></div><p></p>

Call Centre Executive

NMC healthcare LLC

<h2>Job Description</h2><ol type="1"><li><strong>DUTIES AND RESPONSIBILITIES</strong>Take care of the patients from the time they call till they finish their medical checkup and go back.<br/>Advocates patients’ and their families’ rights and responsibilities, confidentiality, information and education.<br/>Develop and maintain the feedback/complaint procedure for customers to use and receive redressal.<br/>Visit inpatient ward patients on daily basis.<br/>Should be capable of solving problems, effective communication strategies and conflict resolution.<br/>Communicate all information to front office personnel and Physicians regarding Patient.<br/>Greets patient or/and their family and find out the nature of their service requirement clearly over phone.<br/>Depending on the same block appointments with the concerned specialists/consultants so that the Customer will not have any hassle in completing their hospital visit.<br/>Provide information to assist patient or refer them to appropriate contacts, either in the organization or elsewhere as per the Physicians directions.<br/>Expedite flow of visitors/patients and ensure that each person receives outstanding  customer service by providing a friendly environment.<br/>Provide information about medical insurance coverage to patients.<br/>Keeps accurate records of discussions or correspondence with customers.<br/>Write reports analyzing the quality of customer service.<br/>Performs other related duties incidental to the work described herein as and when assigned by the higher authorities.<br/>Comply with all OSH and infection control policies, standards and procedures and cooperate with hospital management to comply those requirements.<br/>Work accordance with the documented OSH procedures and instructions, specific responsibilities.<br/>Be familiar with emergency and evacuation procedures.<br/>Notifying OSH Hazards, incidents, Near misses and issues and assistance with the preparation of risk assessments, incident reports.<br/>Comply with Waste management procedures and policies.<br/>Attend applicable OSH/Infection control training programs, mock drills and awareness programs.<br/>Use of appropriate personal protective equipment and safety systems.<br/>To follow appropriate international guidelines, DHA regulations & Joint Commission International norms while treating or managing patients as well as while discharging their professional duties.<br/></li></ol>

Patient Service Executive

ZIA Medical Center

<p>ZIA Medical Center is seeking a customer-oriented and efficient <b>Call Center Agent</b> with experience in a <b>healthcare setting</b>. The ideal candidate will manage incoming and outgoing calls, WhatsApp messages, and website inquiries, ensuring all patient interactions are handled professionally, promptly, and with care.</p><p><b>Key Responsibilities:</b></p><ul><li>Respond to inbound calls regarding appointments, services, and general inquiries in a courteous and professional manner</li><li>Make outbound calls for appointment reminders, follow-ups, and patient satisfaction</li><li>Schedule, update, and cancel appointments using clinic management software</li><li>Handle and respond promptly to WhatsApp messages and website/live chat inquiries</li><li>Provide information about doctors&rsquo; availability, clinic timings, procedures, and insurance coverage</li><li>Coordinate with front desk, nursing, and medical teams to ensure smooth patient flow</li><li>Log and document all patient interactions accurately</li><li>Resolve patient complaints or escalate issues to the appropriate department when necessary</li><li>Maintain a high level of patient confidentiality and adhere to data protection policies</li></ul><p><b>Requirements:</b></p><ul><li>Minimum <b>1&ndash;2 years of experience</b> as a call center agent in a <b>healthcare environment</b></li><li>Proficiency in handling calls, WhatsApp communications, and online chat platforms</li><li>Excellent verbal and written communication skills in English (Arabic is a plus)</li><li>Strong multitasking, problem-solving, and organizational skills</li><li>Familiarity with clinic/hospital management systems and CRM tools</li><li>Professional, patient-centered attitude and calm demeanor under pressure</li></ul><p><b>Preferred Qualifications:</b></p><ul><li>Diploma or Bachelor's degree in Healthcare Administration, Communications, or a related field</li><li>Knowledge of basic medical terminology and insurance processes</li></ul><p>Job Type: Full-time</p><p>Pay: AED3,000.00 - AED4,500.00 per month</p><p>Language:</p><ul><li>Arabic (Required)</li></ul>

Call Center Agent (Arabic Speaking)

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