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payroll processing lead

Old Dominion University

<div><div><h2 class="jobSectionHeader"><b>Posting Details</b></h2>
<div><div><div>Posting Details
</div><p></p><div><div><div><div><b>Working Title</b></div> <div>Payroll Processing Lead</div>
</div><br>
<div><div><b>Position Number </b></div><div>00295A</div>
</div><br>
<div><div><b>Department</b></div> <div>FINANCE OFFICE</div>
</div><br>
<div><div><b>Location</b></div> <div>Norfolk, VA</div>
</div><br>
<div><div><b>Type of Position</b></div> <div>Classified</div>
</div><br>
<div><div><b>Type of Job</b></div> <div>Full Time</div>
</div><br>
<div><div><b>EEO Category</b></div> <div>C Technicians</div>
</div><br>
<div><div><b>Job Description</b></div>
<div>The primary objective of this position is to perform the full range of payroll processing activities to include calculation, preparation, processing and reconciliation in an accurate and timely manner of the semi-monthly payroll and other special payrolls as needed for Old Dominion University employees to include faculty, faculty administrators, graduate assistants, classified, student and wage employees following University policy and procedures, Commonwealth of Virginia policies, Federal and State tax laws, garnishment laws and other governing bodies as required.</div>
</div><br>
<div><div><b>Type of Recruitment</b></div>
</div><br>
<div></div><div><div><b>Knowledge, skills and abilities</b></div>
<div>Considerable knowledge of accounting and/or bookkeeping skills.<br>
<br>
Working knowledge of payroll policies, procedures and processing.<br>
<br>
Working knowledge of payroll tax regulations, wage-hour regulations, state and federal tax and garnishment laws and regulations concerning payroll and payroll deductions.<br>
<br>
Some knowledge of generally accepted accounting principles.<br>
<br>
Must have excellent verbal and written communication skills.<br>
<br>
Demonstrated ability with data processing systems and data entry on a mainframe computer and pc software applications (Excel, Word, etc.)<br>
<br>
Demonstrated ability to perform complex mathematical computations, utilize a calculator and computer keyboard.<br>
<br>
Demonstrated ability to work effectively with people and to perform under pressure and meet deadlines.</div>
</div><br>
<div><div><b>Special licenses, registration or certification
</b></div><div>N/A</div>
</div><br>
<div><div><b>Education or training
</b></div><div>None</div>
</div><br>
<div><div><b>Level and type of experience</b></div>
<div>Considerable customer service experience.<br>
<br>
Some experience working with or processing full payrolls in an automated systems.<br>
<br>
Some experience working with state and federal payroll tax laws and regulations.</div>
</div><br>
<div><div><b>Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification)</b></div>
<div>Supplementary education or training in finance, accounting, and math.<br>
<br>
Some data processing training.<br>
<br>
Some experience using BANNER.</div>
</div><br>
<div><div><b>Conditions of Employment</b></div>
<div>Overtime is required during peak periods<br>
<br>
This position is designated as sensitive. A fingerprint-based criminal history check will be required of the final candidate.<br>
<br>
This is an open until filled recruitment. This recruitment may close after the five-day required posting period when a suitable pool of applicants has been generated.</div>
</div><br>
<div><div><b>Annual Salary/Hourly Rate</b></div> <div>Salary commensurate with education and experience</div>
</div><br>
</div></div></div><div><div>Posting Detail Information
</div><p></p><div><div><div><div><b>Job Requisition Number </b></div><div>S03268</div>
</div><br>
<div><div><b>Job Open To</b></div> <div>General Public</div>
</div><br>
<div><div><b>Open Date</b></div> <div>04/02/2026</div>
</div><br>
<div><div><b>Close Date</b></div>
</div><br>
<div></div><div><div><b>Open Until Filled</b></div> <div>Yes</div>
</div><br>
<div><div><b>Special Instructions Summary</b></div>
<div>N/A</div>
</div><br>
<div><div><b>Criminal Background Check</b></div> <div>The final candidate is required to complete a criminal history check.</div>
</div><br>
<div><div><b>College Home Page
</b></div></div><br>
<div></div><div><div><b>Department Home Page</b></div>
</div><br>
<div></div><div><div><b>Equity Statement
</b></div><div>It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply.</div>
</div><br>
<div><div><b>Reasonable Accommodation Request</b></div>
<div>If you are an individual with a disability and require reasonable accommodation, please contact the Division of Talent Management and Culture at (757)683-3141.</div>
</div><br>
<div><div><b>Alternative Hiring Process</b></div>
<div>In support of the Commonwealth&rsquo;s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth&rsquo;s Alternative Hiring Process.
<br>
<br>
To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging &amp; Rehabilitative Services (DARS), or the Department for the Blind &amp; Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter.
<br>
<br>
To request an AHP Letter, use this link: <b>https://www.dars.virginia.gov/drs/cpid/PWContact.aspx</b> or call DARS at 800-552-5019, or DBVI at 800-622-2155.</div>
</div><br>
<div><div><b>Pay Transparency Nondiscrimination Provision</b></div>
<div>The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or &copy; consistent with contractor&rsquo;s legal duty to furnish information.</div>
</div><br>
</div></div></div></div></div><h2 class="jobSectionHeader"><b>Supplemental Questions</b></h2>
<div><p>Required fields are indicated with an asterisk (*).</p>
<div>
<ul><li>* Do you have experience working with or processing full payrolls in automated systems?
<ul><li>Yes</li>
<li>No</li>
</ul></li></ul><ul><li>* Please describe your analytical experience working with payroll data
<p>(Open Ended Question)</p>
</li></ul>
<ul><li>* Please describe your experience working with payroll taxes, federal and state laws, and IRS reporting.
<p>(Open Ended Question)</p>
</li></ul>
<ul><li>* Discuss your working knowledge of payroll policies, payroll procedures and payroll processing.
<p>(Open Ended Question)</p>
</li></ul>
</div></div><h2 class="jobSectionHeader"><b>Applicant Documents</b></h2>
<div><b>Required Documents</b>
<div><ul><li>Resume</li></ul>
<ul><li>Cover Letter/Letter of Application</li></ul>
</div><b>Optional Documents</b>
<div><ul><li>Yellow Layoff Form</li></ul>
<ul><li>Blue Layoff Card</li></ul>
<ul><li>AHP Letter</li></ul></div></div></div>

Payroll Processing Lead

<div><p>ADP is hiring a <b>Payroll Solutions Specialist.</b></p>
<ul><li><i>Are you ready to join a company offering career advancement opportunities throughout your career journey?</i></li>
<li><i>Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?</i></li>
<li><i>Are you looking for an inclusive environment with a culture of collaboration and belonging?</i></li>
</ul><p>If so, this may be an opportunity for you. Read on and decide for yourself.</p>
<p>In this role, you will join a high-performing team in ADP's Human Resources Outsourcing department that provides support and guidance in response to a wide variety of payroll and tax-related questions and issues presented by Client Payroll Administrators. You carry the weight of ADP's service reputation and client satisfaction in your hands.</p>
<p>Every day, you will utilize multiple tools and resources to develop accurate, comprehensive, and friendly responses to clients' inquiries regarding payroll practices and tax considerations. The nature of what you do every day will not change - your #1 goal is to help clients. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!</p>
<p>To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here, but friendships that last in a company that values inclusion.</p>
<p>Ready to #MakeYourMark? <b>Apply now!</b></p>
<p><b>To learn more about Client Services at ADP</b>, watch here: https://adp.careers/Client_Services_Videos</p>
<p><b>WHAT YOU'LL DO: </b><i>Responsibilities</i></p>
<p><b>What you can expect on a typical day:</b></p>
<ul><li><b>Product Support</b>. You will respond to client questions regarding our payroll and benefits products and provide application and product navigation support. Support activities can include: data maintenance, set up, configuration changes for multiple options (e.g., Vacation/Paid Time Off , Special Calculations, Time and Attendance schedule, 401k, and more) and new feature set up requests (e.g., Group Term Life, Health Savings Account, direct deposit calculations, Benefit Accruals, etc.).</li>
<li><b>Payroll Processing - Tax</b>. You will assist clients with payroll processing and solve any issues that may arise. You will assist clients with tax changes for understanding, conduct research, and follow-up as needed. To ensure timely and accurate payroll and tax processing, you will provide timely communication to the correct parties for any updates, changes, or client issues. You will monitor Tax Registration Services via a report once the client is live and verify all jurisdictions are active. You will use online tools in your daily role to do your job.</li>
<li><b>Consultation</b>. You will act as a trusted advisor to your clients and provide consultative support and recommendation on product optimization during status calls and other interactions.</li>
<li><b>Quarter and Year-End Support.</b> During these periods, you will play a critical role where we resolve issues in partnership with our clients that surface in error prevention notices. Together, you will determine corrections and generate details on changes needed for processing additional payroll.</li>
<li><b>Reporting and Analysis.</b> You will work on complex projects, including calculation updates, special reports, tax amendments, company set up, troubleshooting, and more. You will research historical data, determine adjustments, and use online tools to make corrections.</li>
<li><b>Collaborate and Communicate.</b> You will collaborate with internal teams (401k, Flexible Spending Accounts, Tax, etc.) and possibly third-party vendors to identify and resolve issues and ensure that these services meet client expectations. You will escalate issues when necessary and communicate status and resolution to the client. You will also share upcoming changes with your clients that could impact them and address their concerns. You will create standard client documentation and update it regularly.</li>
</ul><p><b>TO SUCCEED IN THIS ROLE: </b>Required Qualifications</p>
<ul><li>At least two years of experience, OR</li>
<li><p>Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.</p>
</li><li>You will have occasional extended hours during peak seasons and may work 5 - 10 hours of overtime 6 - 8 weeks of the year.</li>
</ul><p><b>BONUS POINTS FOR THESE:</b> <i>Preferred Qualifications</i></p>
<ul><li>High-level payroll knowledge, including payroll skills for processing client payrolls.</li>
<li>Basic knowledge of payroll tax principles and wage and hour laws.</li><br>
</ul><p></p><div><p><b>YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:</b></p>
<ul><li><b>Be yourself</b> in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.</li>
<li><b>Belong </b>by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.</li>
<li><b>Grow your career </b>in an agile, fast-paced environment with plenty of opportunities to progress.</li>
<li><b>Continuously learn </b>through ongoing training, development, and mentorship opportunities.</li>
<li><b>Be your healthiest.</b> Best-in-class benefits start on Day 1 because healthy associates are happy ones.</li>
<li><b>Focus on your mental health and well-being. </b>We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.</li>
<li><b>Join a company committed to giving back </b>and generating a lasting, positive impactupon the communities in which we work and live.
</li><li><b>Get paid to pay it forward.</b> Company-paid time off for volunteering for causes you care about.</li>
</ul><p>What are you waiting for? <b>Apply today!</b></p>
</div><p></p><p><b>A little about ADP:</b> We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.</p>
<p><b>Diversity, Equity, Inclusion &amp; Equal Employment Opportunity at ADP:</b> ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP&rsquo;s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.</p>
<p><b>Ethics at ADP:</b> ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP&rsquo;s culture and our full set of values.</p></div>

Payroll Specialist

The Nanny Poppins Agency

<div><p><b>Full-Time Rotational Nanny (Every Other Week, 85K)&ndash; Norfolk, CT</b><br>
<b>Looking for candidates local to the tri state area.</b></p><p>
A warm and dynamic family in Norfolk, CT is seeking a full-time, live-out rotational nanny to care for their toddler 1 and 2 year old This role follows a Monday through Sunday, 8 AM to 8 PM schedule every other week, rotating with another nanny. The ideal candidate is experienced, flexible, organized, and travel-ready. Must be comfortable with two medium-to-large non-shedding dogs<b>.</b></p><p><b>
Compensation &amp; Benefits:</b></p><ul><li>
Salary: $30&ndash;$35/hour, approximately $80,000annually, based on experience</li><li>
Paid weekly via family&rsquo;s payroll service</li><li>
Health, dental, and vision insurance offered with employee contribution</li><li>
401(k) offering</li><li>
Two weeks paid vacation (one week chosen by the family)</li><li>
Five paid sick days per year</li><li>
Major holidays off</li><li><p>
Pre-tax transportation benefits (parking or public transit)</p></li></ul><p><b>
Schedule:</b></p><ul><li>
Monday through Sunday, 8 AM&ndash;8 PM, every other week</li><li>
Alternating weeks with a second full-time nanny</li><li>
Two weeks on, two weeks off schedule &ndash; flexibility emphasized</li><li>
Flexibility available for the right candidate</li><li>
Start date: ASAP</li></ul><p><b>
Responsibilities:</b></p><ul><li>
Provide attentive care for both children, including feeding, naps, and daily routines</li><li>
Plan and lead developmentally appropriate activities</li><li>
Light housekeeping related to the children (laundry, toy and play area tidying)</li><li>
Clean up after meals and snacks prepared for the children</li><li>
Light meal prep for the toddler; bonus if able to prepare meals for the family</li><li>
Coordinate and attend outings or playdates</li><li>
Support the mother and newborn during the day; engage both children in the morning</li></ul><p><b>
Requirements</b></p><ul><li>
Minimum of 5 years professional childcare experience</li><li>
3&ndash;5 professional childcare references</li><li>
Authorized to work in the U.S.</li><li>
Must be passport-ready and willing to travel frequently, including overseas</li><li>
Valid driver's license (vehicle not provided, potential mileage/gas reimbursement)</li><li>
Regular travel to the family&rsquo;s second home in New York City</li><li>
CPR/First Aid certified</li><li>
Newborn experience required</li><li>
Up-to-date on standard vaccinations (Tdap, Covid, Flu)</li><li>
Comfortable with dogs</li><li>
Highly organized and adaptable to changing schedules</li><li>
Strong communication and teamwork skills</li><li>
Bonus if able to swim</li><li>
Ideal candidate is warm, calm, confident with boundaries, and blends seamlessly into a busy household</li></ul></div><p></p>

Full-Time Rotational Nanny

City of Norfolk, VA

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.
 <br/>
 <br/>
 The Department of Human Services (DHS) connects eligible citizens to federal, state and local resources for food, healthcare, childcare, cash assistance, workforce development, and energy and utility assistance. Some of the services we provide are Adult Protective Services, Services for at-risk youth and their families, Adoption and Foster Care, Resources for homeless families and individuals in Norfolk, college internships, Senior and Veterans assistance, and more.
 <br/>
 <br/>
 The DHS is seeking a Human Services Aide to support personnel in their duties through clerical work and researching client information. This position will also refer clients to other resources and information. Refers clients to other resources and information. The ideal candidate will possess the following: Knowledge necessary to understand basic operational, technical, or office processes, and review techniques, such as data collection and investigation.
 <br/>
 <br/>
 <strong>
  Department Hiring Salary: $42,016
  <br/>
  <br/>
 </strong>
 <strong>
  Essential Functions
  <br/>
  <br/>
 </strong>
 Essential functions include but are not limited to:
 <br/>
 <br/>
 <ul>
  <li>
   Assists personnel by entering data, performing clerical work, preparing correspondence, providing customer service and maintaining reports and records.
  </li>
  <li>
   Assists clients by providing services for bus passes, rent, clothing, shelter, emergency food and referrals to other services and information and transporting foster children and clients.
  </li>
  <li>
   Research client information by obtaining and verifying client information and processing new applications.
  </li>
  <li>
   Performs other related duties by providing transportation to clients, performing clerical duties and assisting caseworkers in various casework activities.
  </li>
  <li>
   Greet, welcome, and assist clients in a pleasant manner with a smile in person and while answering incoming calls.
  </li>
  <li>
   Print out forms necessary for continuation of benefits if not received in the mail.
  </li>
  <li>
   Assist supervisors and workers with printouts and mail left for clients.
  </li>
  <li>
   Direct clients on the appropriate box to drop off paperwork and the retrieval of applications for benefits.
  </li>
  <li>
   Assist operations with clients and necessary paperwork to obtain first time EBT cards, replacement cards, and IDS for those whose address is at our location.
  </li>
  <li>
   Receive letters and packages and distribute them to appropriate departments.
  </li>
  <li>
   Serve as back up to Front Desk
  </li>
  <li>
   Pulland retrieve SVESmonthly for Benefit Programs Specialists
  </li>
  <li>
   Transfer andassigning cases to appropriate units i.e. Long-Term Care, Age over 65, TANF, Pre-VIEW, Child Only, etc.
  </li>
  <li>
   Serveas back up for screening late renewals when assigned HSA is unavailable.
  </li>
  <li>
   Provide in the office printing forremote staff.
  </li>
  <li>
   Handle return mail and assist with employee receiving supplies.
  </li>
  <li>
   Answer incoming calls daily from 8:30am to 5:00pm.
  </li>
  <li>
   Retrieve missed telephone messages and return all calls within 24 hours.
  </li>
  <li>
   Maintain a current phone log of retrieved voicemail messages dates and times.
  </li>
  <li>
   Record all calls received in Laserfiche Form daily.
  </li>
  <li>
   Pick up, scan, and distribute all incoming documents every other hour.
  </li>
  <li>
   Retrieve documents faxed in on copiers.
  </li>
  <li>
   Assist with stamping, scanning, screening, and processing late renewals.
  </li>
  <li>
   RDE paper SNAP and Medicaid applications and scan the applications in to DMIS.
  </li>
  <li>
   Complete the hotline form and expedited screening form then upload the forms in to DMIS along with the paper SNAP application.
  </li>
  <li>
   The intake Human Services Aide request and retrieve SVES for BPS I, BPS II, and Senior BPS workers. Once received, the Human Services Aide scans the SVES in to DMIS.
  </li>
  <li>
   The intake Human Services Aide mail correspondence forms for remote workers. The BPS worker sends the Aide an email of the forms to mail to client.
  </li>
  <li>
   Monitoring the SNAP and Medicaid applications in the inbox.
  </li>
  <li>
   Transfer approves cases, that is transferred from other localities or from Cover of VA to the ongoing Human Services Aides, to be assigned to an ongoing worker.
  </li>
  <li>
   Assign pending SNAP and Medicaid applications, that was transferred to the Norfolk locality, to the BPS worker.
   <br/>
   <br/>
  </li>
 </ul>
 Education/Experience
 <br/>
 <br/>
 Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency.
 <br/>
 <br/>
 <strong>
  No Experience Required.
  <br/>
  <br/>
 </strong>
 Additional Information &amp; Requirements
 <br/>
 <br/>
 <strong>
  Working Hours:
 </strong>
 Monday &ndash; Friday 8:30 a.m. &ndash; 5:00 p.m. (40 Hours/Week)
 <br/>
 <br/>
 <ul>
  <li>
   Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.
  </li>
  <li>
   Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.
  </li>
  <li>
   Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.
  </li>
  <li>
   Retirement
   <br/>
   <br/>
  </li>
 </ul>
 If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.
 <br/>
 <br/>
 If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.
 <br/>
 <br/>
 <ul>
  <li>
   The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant&rsquo;s school of enrollment must be an accredited institution.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Note
  <br/>
  <br/>
 </strong>
 The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.
 <br/>
 <br/>
 <strong>
  Non-City
  <br/>
  <br/>
 </strong>
 Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.
 <br/>
 <br/>
 01
 <br/>
 <br/>
 The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.
 <br/>
 <br/>
 <ul>
  <li>
   I understand and will answer the following supplemental questions completely and thoroughly.
   <br/>
   <br/>
  </li>
 </ul>
 02
 <br/>
 <br/>
 Do you have the legal right to work in the United States and, upon employment, can you provide documentation to verify this?
 <br/>
 <br/>
 <ul>
  <li>
   Yes
  </li>
  <li>
   No
   <br/>
   <br/>
  </li>
 </ul>
 03
 <br/>
 <br/>
 Are you a current or previous City of Norfolk employee?
 <br/>
 <br/>
 <ul>
  <li>
   Yes - I am a current City of Norfolk Employee
  </li>
  <li>
   Yes - I am a previous City of Norfolk Employee
  </li>
  <li>
   No - I am not a previous or current City of Norfolk employee
   <br/>
   <br/>
  </li>
 </ul>
 04
 <br/>
 <br/>
 If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title, and your relationship to the employee. If not, please indicate by typing "N/A."
 <br/>
 <br/>
 05
 <br/>
 <br/>
 Please select the highest level of education you have completed.
 <br/>
 <br/>
 <ul>
  <li>
   High School Diploma/GED
  </li>
  <li>
   Some College (6 months or more)
  </li>
  <li>
   Vocational/Technical Degree
  </li>
  <li>
   Associate's Degree
  </li>
  <li>
   Bachelor's Degree
  </li>
  <li>
   Master's Degree or higher
   <br/>
   <br/>
  </li>
 </ul>
 06
 <br/>
 <br/>
 How many years of customer service experience do you possess?
 <br/>
 <br/>
 <ul>
  <li>
   No experience
  </li>
  <li>
   Less than 1 year of experience
  </li>
  <li>
   1-2 years of experience
  </li>
  <li>
   3-4 years of experience
  </li>
  <li>
   5 or more years of experience
   <br/>
   <br/>
  </li>
 </ul>
 07
 <br/>
 <br/>
 Briefly describe your customer service experience. If no experience, type N/A.
 <br/>
 <br/>
 08
 <br/>
 <br/>
 Do you have experience working in a confidential environment with sensitive information?
 <br/>
 <br/>
 <ul>
  <li>
   Yes
  </li>
  <li>
   No
   <br/>
   <br/>
  </li>
 </ul>
 09
 <br/>
 <br/>
 If you answered "Yes" to the previous question, please describe your experience working in an environment with sensitive information that required confidentiality. Type N/A, if you answered "No" to the previous question.
 <br/>
 <br/>
 10
 <br/>
 <br/>
 Please provide the name, email address, and phone number of your current or most recent supervisor
 <br/>
 <br/>
 11
 <br/>
 <br/>
 Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.
 <br/>
 <br/>
 12
 <br/>
 <br/>
 A conviction (felony or misdemeanor) does not necessarily eliminate you from employment consideration. A criminal background check is conducted on all new hires. Failure to disclose all criminal convictions may result in disqualification from employment consideration or may result in dismissal from City of Norfolk employment if you have been hired. The nature of the offense; the time that has passed since the offense, conduct and/or completion of the sentence; and the nature of the job sought may be taken into consideration. Have you ever been convicted of a felony or a misdemeanor?
 <br/>
 <br/>
 <ul>
  <li>
   I have been convicted of a felony
  </li>
  <li>
   I have been convicted of a misdemeanor
  </li>
  <li>
   I have been convicted of a felony and a misdemeanor
  </li>
  <li>
   I have not been convicted of a felony or a misdemeanor
   <br/>
   <br/>
  </li>
 </ul>
 13
 <br/>
 <br/>
 If you answered, that you have been convicted of a felony and/or a misdemeanor, please provide an explanation including the city, state and date of the conviction. This excludes minor traffic violations such as speeding tickets.
 <br/>
 <br/>
 14
 <br/>
 <br/>
 Are you a qualified military spouse? (An individual who is certified by the designated local agency as being a spouse of a member of the United States Armed Forces)
 <br/>
 <br/>
 <ul>
  <li>
   Yes
  </li>
  <li>
   No
   <br/>
   <br/>
  </li>
 </ul>
 15
 <br/>
 <br/>
 Please indicate your veteran status. (A copy of your long form DD-214 may be required)
 <br/>
 <br/>
 <ul>
  <li>
   I am not a Veteran
  </li>
  <li>
   I am a Veteran
  </li>
  <li>
   I am a Disabled Veteran
  </li>
  <li>
   Required Question
  </li>
 </ul>
</div>


Human Services Aide

<div><p><b>You are:</b></p>
<p>A member of the Connection Services team within Client Operations. You are responsible for monitoring the exchange of demographic and enrollment data between the WorkforceNow module and our customers&rsquo; third-party vendors (e.g., payroll processors, insurance carriers, third party administrators, etc.).
</p><p><b>You will:</b></p>
<p>Support the Comprehensive Services team and clients by maintaining and troubleshooting any EDI/Carrier Connection errors that present themselves for clients and cases aligned to you. You will also work with internal partners, carriers, brokers and the client to support Open Enrollment throughout the year, especially at year-end by updating and scheduling OE files to ensure enrollments are submitted to the client&rsquo;s benefit carriers timely.</p>
<p><b>You will need:</b></p>
<p><b>Carrier Connections/EDI Competency:</b></p>
<ul><li>Monitor the status of connections that have been moved to a production status for the book of business assigned to you (if applicable).</li>
<li>Support maintenance and troubleshooting of WorkforceNow EDI/Carrier Connections.</li>
<li>When presented with a case to troubleshoot, investigate and resolve issues/defects with existing code.</li>
<li>Communicate status and next steps to all partners (internal, carrier, client, broker, etc.) throughout the lifecycle of a case through constant updates to the active case.</li>
<li>Partner with Account Managers, Engineers, and client to determine best practices for the setup of the EDI.</li>
</ul><ul><li>Serve as a technical resource for Account Managers and Customer Service Representatives who may have questions regarding active connections/EDI.
</li><li>Participate in conference calls with clients, carriers, brokers, sales, and/or prospects with connection questions.</li>
<li>Maintain primary contact information for each third-party vendor with whom we have a connection.
</li><li>Work with these contacts to track new release dates for their systems, obtain updated file specifications, and identify the impact of any changes on existing connections.
</li><li>Make modifications to existing connection code as requested by client.
</li><li>Test connections to ensure accuracy of transmission of data.</li>
</ul><ul><li>Maintain comprehensive understanding of and take responsibility for continuous learning of new technologies and templates being introduced in the EDI/Connections environment.</li>
<li>Support monthly Open Enrollment renewals by updating files in Production and schedule &ldquo;OE&rdquo; files, which will especially be priority at year-end when ~70% of your book of business will be renewing their benefits.</li>
</ul><p><b>Behaviors:</b></p>
<ul><li>Adaptability</li>
<li>Alignment</li>
<li>Collaboration</li>
<li>Ethics/Integrity</li>
<li>Innovation</li>
<li>Process &amp; Project Management</li>
<li>Results Orientation</li>
<li>Service Orientation / Client Focus</li>
</ul><p><b>Technical Skills:</b></p>
<ul><li>Proficient in MS Excel skills such as creating pivot tables, v-lookups to compare files and data to identify discrepancies between two files.</li>
<li>Knowledge of Salesforce is helpful for case and project management.</li>
</ul><p><b>QUALIFICATIONS REQUIRED:</b></p>
<ul><li>Experience working in a software and/or service company environment.</li>
</ul><p></p><p><b>Preference will be given to candidates who have the following:</b></p>
<ul><li>1-2 years of benefits experience.</li>
<li>EDI experience</li>
</ul><p></p><p><b>A little about ADP:</b> We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.</p>
<p><b>Diversity, Equity, Inclusion &amp; Equal Employment Opportunity at ADP:</b> ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP&rsquo;s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.</p>
<p><b>Ethics at ADP:</b> ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP&rsquo;s culture and our full set of values.</p></div>

EDI Service Specialist I

Elevance Health

<div>
 <strong>
  Nurse Appeals- Licensed Nurse
  <br/>
  <br/>
 </strong>
 <strong>
  Location:
 </strong>
 Virtual: This role enables associates to work virtually full-time, except for required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.
 <br/>
 <br/>
 Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.
 <br/>
 <br/>
 <strong>
  Hours
 </strong>
 : The work schedule for this position is Tuesday through Saturday with Sunday rotation. Business hours are 8 am to 8 pm EST, and the selected candidate must be able to work an 8-hour shift between those hours, including holidays on a rotational basis.
 <br/>
 <br/>
 The
 <strong>
  Nurse Appeals
 </strong>
 is responsible for investigating and processing and medical necessity appeals requests from members and providers.
 <br/>
 <br/>
 <strong>
  How You Will Make An Impact
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Conducts investigations and reviews of member and provider medical necessity appeals.
  </li>
  <li>
   Reviews prospective, inpatient, or retrospective medical records of denied services for medical necessity.
  </li>
  <li>
   Extrapolates and summarizes medical information for medical director, consultants and other external review.
  </li>
  <li>
   Prepares recommendations to either uphold or deny appeal and forwards to Medical Director for approval.
  </li>
  <li>
   Ensures that appeals and grievances are resolved timely to meet regulatory timeframes.
  </li>
  <li>
   Documents and logs appeal/grievance information on relevant tracking systems and mainframe systems.
  </li>
  <li>
   Generates written correspondence to providers, members, and regulatory entities.
  </li>
  <li>
   Utilizes leadership skills and serves as a subject matter expert for appeals/grievances/quality of care issues and is a resource for clinical and non clinical team members in expediting the resolution of outstanding issues.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Minimum Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Requires a HS diploma or equivalent and a minimum of 2 years of experience in a managed care healthcare setting; or any combination of education and experience, which would provide an equivalent background. Current active unrestricted RN license to practice as a health professional within the scope of licensure in applicable state(s) or territory of the United States required.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Skills, Capabilities And Experiences
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   AS or BS in Nursing preferred.
  </li>
  <li>
   Three to five years of clinical experience as a Registered Nurse strongly preferred.
  </li>
  <li>
   Have a current active unrestricted RN license to practice nursing within the scope of licensure in applicable state(s) or territory of the United States strongly preferred.
  </li>
  <li>
   Have two years in a managed care healthcare setting - reviewing medical records, investigation, and/or processing appeals within a managed care setting; or any combination of education and experience, which would provide an equivalent background strongly preferred.
  </li>
  <li>
   Experienced researching Medicare clinical guidelines: NCD, LCD; Medicare Benefit Policy and Milliman Care Guidelines is preferred.
  </li>
  <li>
   Experience reviewing claims and researching CPT codes or ICD-9 codes is preferred.
  </li>
  <li>
   Experience with Facets, Macess, and ACMP is preferred.
   <br/>
   <br/>
  </li>
 </ul>
 For candidates working in person or virtually in the below locations, the salary* range for this specific position is $72,492 to $108,738
 <br/>
 <br/>
 <strong>
  Locations: Latham, New York
  <br/>
  <br/>
 </strong>
 In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.
 <br/>
 <br/>
 <ul>
  <li>
   The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education, and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company&rsquo;s sole discretion, consistent with the law.
   <br/>
   <br/>
  </li>
 </ul>
 Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
 <br/>
 <br/>
 Who We Are
 <br/>
 <br/>
 Elevance Health is a health company dedicated to improving lives and communities &ndash; and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
 <br/>
 <br/>
 How We Work
 <br/>
 <br/>
 At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
 <br/>
 <br/>
 We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
 <br/>
 <br/>
 Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
 <br/>
 <br/>
 The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
 <br/>
 <br/>
 Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.
 <br/>
 <br/>
 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
</div>


Nurse Appeals

Liberty Military Housing

<div>Overview:
<div><b><i>
Liberty Military Housing &ndash; Own your passion for service!</i></b></div><div></div><div><i><br>
At </i><b><i>Liberty Military Housing </i></b><i>we&rsquo;re here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals. With a blend of property management and military backgrounds, our employee-owners bring a proactive, solution-oriented mindset, along with unparalleled levels of empathy and understanding for our residents and one another.</i></div><div></div><div><b><i><br>
Liberty Military Housing</i></b><i> is dedicated to helping our employees develop personally and professionally and provides an unprecedented 150+ hours of professional development annually to each employee-owner. Camaraderie and collaboration form the foundation of our culture. We put people first, honoring one another&rsquo;s diverse experiences, ideas, and contributions to our shared success. We strive to bring out the best in each other so we can do outstanding work and positively impact the lives of military families.</i></div><div></div><div><i><br>
We&rsquo;re always looking for dedicated team members in a variety of roles to help create meaningful results that help us meet our company goals. We offer an excellent benefits package, training, development, and opportunities for advancement, so if you&rsquo;re ready to grow your career, take a look at our current job openings and become an employee-owner at </i><b><i>Liberty Military Housing</i></b><i>.</i></div>
Responsibilities:
<div><b>
A Day in the Life of a District Manager II (Property Manager II):</b></div><p><b>
As a Liberty Military Housing District Manager II</b>, you will be responsible for overseeing the operations of a multi-family residential community. Your role is responsible for the property&rsquo;s financial success, supervising the performance of on-site personnel and providing a quality living experience for our residents. You must be able to effectively lead and motivate others to perform quality work in a safe manner and deliver on our mission of providing exemplary service in accordance with Liberty Military Housing&rsquo;s quality customer satisfaction standards.</p><div><b>
A District Manager's Responsibilities include, but not limited to:</b></div><div><br>
</div><p><i>Leadership:</i></p><ul><li>
Manage, hire, schedule, and develop the on-site team, including office and maintenance personnel.
</li><li>Evaluate the efficiency of staff and provide on-going training, coaching, counseling, and supportive leadership.</li><li>
Ensure all employees comply with company policies and procedures, and complete required training (i.e. on-line, instructor-lead, etc.) in a timely manner.
</li></ul><p><i>Operational/Administrative:</i></p><ul><li>
Responsible for the community budget and achievement of operational, financial and occupancy goals which includes overseeing, reviewing and monitoring all district accounting and financial matters (Processing of A/P, A/R, delinquencies, process PAF&rsquo;s, budget approvals, collections, invoicing, etc.).</li><li>
Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations and certificates of insurance.</li><li>
Oversee all Capital Expenditure projects for the community (i.e. approvals, letters, tracking, scheduling, and inspections).</li><li>
Participate and oversee staff in outreach marketing activities (i.e. market surveys, shop competitors) on a regular basis to obtain prospective residents.</li><li>
Conduct regular property walks/inspections (grounds, common areas, parking lots, maintenance shop, community rooms, make-readies, quality control, etc.) to ensure community is well maintained according to LMH&rsquo;s quality standards.</li><li>
Ensure make-readies and other maintenance projects are completed accurately and timely by maintenance staff according to LMH&rsquo;s quality standards.</li><li>
Contribute to a safe and secure environment, reporting potential safety hazards and adhering to all company safety policies, practices and regulations.
</li><li>Comply with all federal, state and local applicable laws, including Fair Housing, OSHA safety regulations, local applicable laws regarding health, safety or environment, and LMH Standard Operating Procedures and Policies.</li><li><div>
Operate a company or personal vehicle to travel to various locations for work purposes.</div></li></ul><p><i>
Resident Relations:</i></p><ul><li>
Ensure resident concerns and requests are responded to on a timely basis to ensure resident satisfaction.
</li><li>Work in conjunction with district staff/community services team to develop and/or implement resident retention programs (i.e., resident functions, monthly newsletters, etc.).</li><li>
Consistently ensure policies of the community are followed by residents and take appropriate/corrective action when necessary.</li></ul>
Qualifications:
<div><b>
What A Property Manager Needs for Success:</b></div><ul><li>
Minimum of 3 years&rsquo; experience in the property management industry (previous supervisory experience preferred).</li><li>
Proven success demonstrating leadership, customer service, problem-solving, decision-making, multi-tasking, communication, and organizational skills.</li><li>
Ability to encourage a positive and collaborative team environment.</li><li>
Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.</li><li>
Fair Housing certification &ndash; must obtain Fair Housing certification within 2 weeks of employment.</li><li>
Experience with and understanding of budgets and financial operations.</li><li>
Effective communication and interaction with management team, military partners, subordinates, vendors or residents; sufficient to exchange or convey information and to give and receive work direction.</li><li>
Ability to multi-task, prioritize and delegate duties to ensure operational objectives are achieved.</li><li>
Possess a positive and professional demeanor in all business interactions, under all circumstances.</li><li>
Proficiency and working knowledge of personal computers: keyboard, internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan).</li><li>
Must possess a valid driver's license. Ability to operate a company or personal vehicle or electrical cart.</li><li>
Ability to travel to other regional locations for work, training, meetings and other work-related activities.</li><li>
Available to work a flexible schedule including weekends, off-hours and emergencies as required.</li></ul><div></div><div><b><br>
What We Provide You:</b></div><div></div><div><br>
Liberty Military Housing takes into consideration everything from career development to family matters, and health &amp; wellness. We are committed to offering our team members a wide range of benefits, including the following:</div><ul><li>
Medical/Dental/Vision Insurance*</li><li>
Life and AD&amp;D Insurance</li><li>
401k Retirement Plan w/company match</li><li>
Employee Stock Ownership plan</li><li>
Incentive Bonus Program</li><li>
10 Paid holidays per year</li><li>
40 hours Paid Sick Leave per year**</li><li>
80 hours Paid Vacation per year**</li><li> Medical/Dental/Vision insurance eligible after 30 days of full-time employment.</li></ul><div>
**Vacation and sick time are based on the employee's hire date.</div><div></div><div><br>
Pay Range: $70,000.00 - $77,500.00</div></div>

Property Manager II

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