customer service representative

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call center representative

pharmaceutical sales representative

LivaNova

<div>
 As a global medtech company, we are driven by our Vision of changing the trajectory of lives for a new day and our Mission to create ingenious solutions that ignite patient turnarounds. Our relentless commitment to patients and strong legacy of innovation in healthcare are the foundation of our future. If you're looking for a new chance, a new beginning, a new trajectory, LivaNova is where your talent can truly thrive. Join our talented team members worldwide to become a pioneer of tomorrow&mdash;because at LivaNova,
 
 we don&rsquo;t just treat conditions &mdash; we aspire to alter the course of lives.
 
 
 
 
 Job Purpose
 
 
 
 Functional responsibility:
 
 
 Leads, manages, coordinates the LivaNova strategy and contributes to the success of the business in Egypt. Has the strategic vision on how to develop the LivaNova business in Egypt.
 
 
 This position will provide excellent sales and service to end users for the NM products for LivaNova. Responsible for projecting and achieving sales targets in units and revenue within assigned territories. Will evaluate the market continuously; report market conditions; and evaluate and recommend appropriate strategies for the territory.
 
 
 
 Major Accountabilities
 
 
 
 <ul>
 <li>
 Develop and actively maintain in-depth technical understanding of LivaNova products to enable effective in-theatre support, programming and product demonstrations.
 </li>
 <li>
 Compile required reports and customer presentations.
 </li>
 <li>
 Effective ongoing communication with all relevant customer contacts and internal colleagues to ensure the delivery of excellent customer service.
 </li>
 <li>
 Formulate Territory Business Plan, including set objectives and strategies for each account, in line with the Divisional Business Plan.
 </li>
 <li>
 Be competent in the understanding and delivery of the appropriate training packages to customers, and the ongoing maintenance of training requirements.
 </li>
 <li>
 Achieve sales targets in units and revenue as well as price targets.
 </li>
 <li>
 Achieve Key Performance Indicators (KPIs) in line with company objectives.
 </li>
 <li>
 Evaluate market situation in assigned territory on a continuous basis and report market data and trends on a regular basis to management.
 </li>
 <li>
 Propose sales targets and strategies to management on a regular basis and present written reports and recommendations.
 </li>
 <li>
 Ensure that all sales and marketing activities are aligned with company compliance policy and are conducted within legal and ethical standards.
 </li>
 <li>
 Project and maintain company image and presence within assigned territory with regular and frequent customer visits, presence at trade shows, surgeon visits, etc.
 </li>
 <li>
 Propose &amp; maintain consignment inventories consistent with company policies.
 </li>
 <li>
 Provide timely monthly sales reports, expense reports, account profiles and other company reports as required.
 </li>
 <li>
 Update the sales database on a continuous basis to maintain the reliability and validity of the data.
 
 
 </li>
 </ul>
 
 Key performance indicators/ Measures of success
 
 
 
 <ul>
 <li>
 Critical role impacting the direction &amp; execution of the International business.
 </li>
 <li>
 Key driver in delivery of strategic, financial and organization goals
 
 
 </li>
 </ul>
 
 Job Dimensions
 
 
 
 Impact on the organization: increase sales revenues
 
 
 
 Ideal Background
 
 
 
 Education
 
 
 Bachelor's Degree (Pharmacy, Veterinary, Dentist)
 
 
 Languages
 
 
 Arabic &amp; English: Fluency is a Must
 
 
 Experience/Professional requirement
 
 
 <ul>
 <li>
 2 years&rsquo; experience in multinational pharmaceutical or medical device companies is key for the role
 </li>
 <li>
 Central Nervous System (CNS) experience will be an advantage
 </li>
 <li>
 Proven track record of demonstrating knowledge and understanding of compliance topics
 </li>
 <li>
 Strong demonstrative customer focus
 </li>
 <li>
 Proven strategic selling and marketing skills to achieve growth and sales targets
 </li>
 <li>
 Strong interpersonal and relationship management skills with excellent leadership ability
 </li>
 <li>
 Strong negotiation and communication skills. Great influencing skills, with the ability to build trust
 
 
 </li>
 </ul>
 
 Welcome to impact. Welcome to innovation. Welcome to your new life.
 
</div>

Product Specialist/Territory Manager Neuromodulation

<div>
 GSK remains committed to achieving bold commercial ambitions for the future. By 2031, we aim to deliver &pound;40 billion in annual sales, leveraging our existing strong performance momentum to significantly increase our positive impact on the health of billions of patients globally. Our Ahead Together strategy is centred on early intervention to prevent and alter the course of disease, thereby protecting people and supporting healthcare systems.Our diverse portfolio consists of vaccines, specialty medicines, and general medicines.Through continuous innovation and a dedicated focus on scientific and technical excellence, we strive to develop and launch new, groundbreaking treatments that address critical health challenges.
 
 
 
 Medical Representative
 
 
 
 You will build strong relationships with healthcare professionals across your assigned territory in Egypt. You will provide clear, evidence-based information to support appropriate patient care. You will use territory insight and planning to meet targets and grow business responsibly. We value curiosity, honesty, collaboration, and a patient-first mindset. This role offers learning, career growth and a chance to contribute to GSK&rsquo;s mission of uniting science, technology and talent to get ahead of disease together. Location: Qena-UE, Egypt. This role is on-site and field-based across assigned territories in Egypt. You will regularly visit healthcare professionals and local healthcare sites. Office or team meetings will be scheduled as needed.
 
 
 
 Responsibilities:
 
 
 
 This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following:
 
 
 <ul>
 <li>
 Build and maintain professional relationships with physicians, pharmacists, and other healthcare professionals in your territory.
 </li>
 <li>
 Prepare and deliver clear, clinically accurate information to support patient care and appropriate product use.
 </li>
 <li>
 Follow a planned call schedule and use data to prioritise visits and opportunities within the territory.
 </li>
 <li>
 Provide timely market feedback on customer needs, competitor activity and stock levels.
 </li>
 <li>
 Complete required records and reports, including itineraries and activity summaries.
 </li>
 <li>
 Take part in training and team meetings to develop knowledge and skills.
 
 
 </li>
 </ul>
 
 Why You?
 
 
 
 
 Basic Qualification
 
 
 
 We are seeking professionals with the following required skills and qualifications to help us achieve our goals:
 
 
 <ul>
 <li>
 Bachelor degree in Pharmaceutical Sciences, Pharmacy, Medicine, Dentistry, or Veterinary Medicine.
 </li>
 <li>
 0 to 2 years of field or customer-facing experience preferred.
 </li>
 <li>
 Adequate English communication skills.
 </li>
 <li>
 Strong interpersonal and professional communication skills.
 </li>
 <li>
 Willingness to travel across an assigned territory and work on-site in the field.
 </li>
 <li>
 Commitment to ethical practice and compliance with company policies and local regulations.
 
 
 </li>
 </ul>
 
 Preferred Qualification
 
 
 
 If you have the following characteristics, it would be a plus
 
 
 <ul>
 <li>
 Clear scientific knowledge of disease area and treatment guidelines.
 </li>
 <li>
 Customer-focused approach and ability to make practical recommendations.
 </li>
 <li>
 Basic skills in planning, using data and meeting measurable targets.
 </li>
 <li>
 Resilience, adaptability and a collaborative mindset.
 </li>
 <li>
 Comfortable using digital tools for reporting and customer engagement.
 
 
 </li>
 </ul>
 Location and Working Model
 
 
 This role is on-site and field-based across assigned territories in Egypt. You will regularly visit healthcare professionals and local healthcare sites. Office or team meetings will be scheduled as needed.
 
 
 What we offer
 
 
 You will join a team committed to improving patient health. You will get practical training, ongoing coaching and clear opportunities to grow your career. You will work in a supportive environment that values inclusion and different perspectives.
 
 
 Ready to apply? If you are motivated to learn, serve patients and grow your career in the field, we want to hear from you. Please submit your CV and a short statement about why this role matters to you.
 
 
 
 Why GSK?
 
 
 
 You will join a team focused on patient outcomes and scientific excellence. You will have development opportunities and access to global expertise. You will work in a supportive environment that values inclusion, respect and open feedback. If you are ready to use your clinical knowledge and relationship skills to make a difference, please apply today. We welcome applicants from all backgrounds.
 
 
 
 Why GSK?
 
 
 Uniting science, technology and talent to get ahead of disease together.
 
 
 
 GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases &ndash; to impact health at scale.
 
 
 People and patients around the world count on the medicines and vaccines we make, so we&rsquo;re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.
 
 
 
 Contact information:
 
 
 
 You may apply for this position online by selecting the
 
 Apply now
 
 button.
 
 
 
 Important notice to Employment businesses/ Agencies
 
 
 
 GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.
</div>

Medical representative

Hikma Pharmaceuticals

<div>
 Job description:
 
 
 
 
 Description:
 
 
 
 
 &nbsp;
 
 
 
 This job is responsible for visiting doctors to promote particular products, disseminate product information and convey company messages to achieve monthly sales targets.
 
 
 &nbsp;
 
 
 
 Key Responsibilities:
 
 
 
 
 &nbsp;
 
 
 
 &bull; Follows all relevant Sales procedures so that work is carried out in a controlled and consistent manner.
 
 
 &bull; Follows the day-to-day operations related to own job in the Sales function to ensure continuity of work.
 
 
 &bull; Visits doctors in private clinics or hospitals on a daily basis to promote particular products, disseminate product information and convey company messages to achieve monthly sales target.
 
 
 &bull; Collates accurate and prompt basic sales information and enters them on the CRM system on a daily basis to be revised by the Field Sales Supervisor.
 
 
 &bull; Coordinates and communicates with sales representatives and direct manager on a daily basis to achieve sales targets.
 
 
 &bull; Acquires the necessary knowledge of all of the company&rsquo;s products and/or services in order to help increase sales.
 
 
 &bull; Complies with all relevant safety, quality, health and environmental procedures and code of conduct to ensure a healthy and safe work environment.
 
 
 
 &nbsp;
 
 
 
 
 Qualifications:
 
 
 
 
 &nbsp;
 
 
 
 We are looking for candidates whose experience and skills align closely with the qualifications outlined below:
 
 
 &nbsp;
 
 
 &bull; B.Sc. degree in Pharmacy or equivalent.
 
 
 &bull; 1 - 3 years of related experienc
 
 
 &nbsp;
 
 
 &nbsp;
 
</div>

Medical Representative

Aujan Coca-Cola Beverages Company (ACCBC)

<div>
 
 
 Job Title:
 
 Sales Supervisor
 
 
 
 Reports To:
 
 Sales Manager
 
 
 
 Business Unit:
 
 ACCBC &ndash; Egypt
 
 
 
 Function:
 
 Sales &amp; Commercial
 
 
 
 Grade:
 
 TBC
 
 
 
 
 
 
 We are currently hiring multiple Sales Supervisors across the below locations and channels:
 
 
 <ol>
 <li>
 Marsa Matrouh &ndash; Retail &amp; Wholesale
 </li>
 <li>
 El Beheira &amp; Kafr El Sheikh &ndash; Wholesale
 </li>
 <li>
 Sharqia &ndash; Retail
 </li>
 <li>
 Ismailia, Damietta &amp; Suez &ndash; Wholesale
 </li>
 <li>
 Assiut &ndash; Retail
 </li>
 <li>
 Sohag &amp; Qena &ndash; Wholesale
 </li>
 </ol>
 
 
 
 
 
 
 
 
 Job Purpose
 
 
 
 To achieve monthly sales targets across an assigned area in Egypt by leading, developing, and motivating a field sales team, ensuring disciplined daily execution, effective customer engagement, and full compliance with ACCBC sales, credit, collection, and HR policies.
 
 
 
 
 
 
 Operating Context
 
 
 
 The Sales Supervisor operates within ACCBC&rsquo;s Egypt commercial operations, managing a team of sales representatives across an assigned area. The role operates within the following context:
 
 <ul>
 <li>
 
 Field Sales Execution:
 
 The role is accountable for daily sales execution across a defined geographic area, requiring hands-on supervision of sales representatives, outlet-by-outlet performance tracking, and real-time resolution of field challenges.
 </li>
 <li>
 
 Traditional Trade Environment:
 
 Egypt&rsquo;s fragmented traditional trade environment requires consistent route planning, journey plan adherence, and proactive customer relationship management across a high-volume outlet base.
 </li>
 <li>
 
 Policy &amp; Compliance Framework:
 
 All commercial activities must comply with ACCBC&rsquo;s Credit Policy, Collection Policy, Sales Policies, Logistics Policies, Code of Conduct, and HR Policies.
 </li>
 <li>
 
 Egyptian Labour Law Compliance:
 
 The role is governed by Egyptian Labour Law and ACCBC HR Policy for all people management activities including discipline, leave, grievances, and onboarding.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Key Roles and Responsibilities
 
 
 
 
 A. Sales Target Achievement
 
 
 
 &bull; Agree on sales, prices, contracts, and payment terms with customers in line with ACCBC Credit and Collection Policy.
 
 
 &bull; Promote new products and special deals to the assigned customer base, maximising volume and distribution opportunities.
 
 
 &bull; Overcome customer objections through structured negotiation and solution-oriented engagement.
 
 
 &bull; Monitor each sales representative&rsquo;s daily target achievement against plan and take corrective action where required.
 
 
 &bull; Ensure both qualitative and quantitative monthly targets are achieved across the assigned area.
 
 
 
 B. Daily Sales Team Meeting &amp; Planning
 
 
 
 &bull; Open the daily sales team meeting with a review of the previous day&rsquo;s results by sales person, by outlet, and by KPI.
 
 
 &bull; Communicate and agree daily targets by sales person, by outlet, and by KPI.
 
 
 &bull; Discuss and agree the action plan for each sales representative for the day ahead.
 
 
 &bull; Coach and resolve operational challenges raised by the team during the daily briefing.
 
 
 &bull; Secure each team member&rsquo;s commitment to their daily sales targets before deployment.
 
 
 &bull; Check the cleanliness and presentation of team uniforms before the start of the day.
 
 
 &bull; Ensure all team members have their Playbook, completed daily plans, and Journey Plans before leaving.
 
 
 &bull; Motivate the team and reinforce a positive, results-focused energy at the start of each working day.
 
 
 
 C. Reporting &amp; Sales Intelligence
 
 
 
 &bull; Provide regular feedback on sales trends, customer behaviour, and market developments to the Sales Manager.
 
 
 &bull; Complete all reporting requirements accurately and within agreed timelines, including daily sales reports and KPI submissions.
 
 
 &bull; Analyse area performance data and share structured insights with the Sales Manager to support commercial planning.
 
 
 
 D. Responsibilities, Planning &amp; Compliance
 
 
 
 &bull; Develop and apply self-learning to continuously improve personal and team commercial effectiveness.
 
 
 &bull; Demonstrate sound decision-making in field situations and escalate decisions outside authority to the Sales Manager.
 
 
 &bull; Implement and enforce ACCBC compliance standards across all team activities and customer interactions.
 
 
 &bull; Recruit capable team members in line with ACCBC hiring standards and role requirements.
 
 
 &bull; Comply fully with the ACCBC onboarding process for all new team members joining the area.
 
 
 
 E. Continuous Improvement &amp; Team Development
 
 
 
 &bull; Apply root cause analysis (RCA) methodology to resolve recurring performance issues or field challenges.
 
 
 &bull; Conduct regular performance and development reviews with each sales representative, providing structured feedback and coaching.
 
 
 &bull; Develop the capabilities of team members through on-the-job coaching, feedback, and targeted development actions.
 
 
 
 F. Leadership &amp; Team Motivation
 
 
 
 &bull; Build, lead, and develop a highly motivated, results-oriented sales team across the assigned area.
 
 
 &bull; Prepare the team to adapt to market changes, commercial priorities, and business direction shifts.
 
 
 &bull; Recognise and reward individual and team achievements, maintaining high engagement and positive team morale.
 
 
 
 G. People Management &amp; HR Compliance
 
 
 
 &bull; Handle team grievances professionally and in line with ACCBC HR Policy and Egyptian Labour Law.
 
 
 &bull; Apply disciplinary measures as required, following ACCBC HR Policy and Egyptian Labour Law procedures at all times.
 
 
 &bull; Manage team member leave cycles, ensuring operational continuity across the area is maintained.
 
 
 
 
 
 
 Key Performance Indicators (KPIs)
 
 
 
 
 Sales Performance
 
 
 
 &bull; Monthly sales volume and value vs target &ndash; qualitative and quantitative targets achieved
 
 
 &bull; Distribution coverage vs plan across assigned area
 
 
 &bull; New product and promotional deal sell-in rate
 
 
 
 Team Execution
 
 
 
 &bull; Daily meeting conducted and documented &ndash; 100% adherence
 
 
 &bull; Journey plan compliance rate across the sales team
 
 
 &bull; Sales representative daily target achievement rate vs plan
 
 
 
 Reporting &amp; Compliance
 
 
 
 &bull; Daily sales reports submitted on time with zero missing submissions
 
 
 &bull; Zero ACCBC policy or compliance breaches across the team
 
 
 &bull; Onboarding and HR compliance adherence for all new team members
 
 
 
 
 
 
 Required Experience and Qualifications
 
 
 
 
 Minimum Qualifications
 
 
 
 &bull; Bachelor&rsquo;s degree in Commerce, Business Administration, or a related field.
 
 
 &bull; Valid driving licence is required.
 
 
 &bull; Excellent written and verbal English language skills.
 
 
 &bull; Knowledge of Egypt market dynamics and Egyptian Labour Law.
 
 
 
 Minimum Experience
 
 
 
 &bull; Minimum 5 years of sales experience in FMCG, with at least 1 year in a supervisory role.
 
 
 &bull; Demonstrated track record of achieving sales targets in a field sales environment.
 
 
 &bull; Experience in the GCC market is an advantage.
 
 
 
 Knowledge and Skills
 
 
 
 
 Functional Skills:
 
 
 
 &bull; Building Effective Customer Relationships
 
 
 &bull; Operational Excellence in Planning and Delivery
 
 
 &bull; Understanding the Business Internally and Externally
 
 
 &bull; Identifying Winning Sales Opportunities
 
 
 &bull; Understanding Financials (Commercial Financials)
 
 
 &bull; Negotiating Win-Win Solutions
 
 
 &bull; Executing Effective Sales Plans
 
 
 &bull; Outlet Activation
 
 
 &bull; Handling Objections
 
 
 
 ACCBC Behaviours:
 
 
 
 &bull; Customer Focus
 
 
 &bull; Effective Communication
 
 
 &bull; Positive Relationships
 
 
 &bull; Sense of Urgency
 
 
 &bull; Discipline
 
 
 &bull; Accountability
 
 
 &bull; Learning
 
 
 &bull; Agility
 
 
 &bull; Initiative
 
 
 
 
</div>

Sales Supervisors - Egypt - (Multiple Locations)

Cleopatra Hospitals Group

<div>
 
 
 Core Responsibilities:
 
 
 
 
 
 
 
 Operational &amp; Functional Excellence
 
 
 <ul>
 <li>
 Issue Requests for Quotations (RFQs) to identify alternative suppliers capable of meeting the group&rsquo;s requirements for quality, pricing, payment terms, and delivery timelines.
 </li>
 <li>
 Prepare price analysis and cost comparisons to support supplier selection and cost optimization.
 </li>
 <li>
 Assist in supplier negotiations to achieve the most competitive pricing and contractual terms.
 </li>
 <li>
 Prepare and issue purchase orders, agreements, and award notifications when required.
 </li>
 <li>
 Compare cost rates across hospitals within the group to identify opportunities for cost reduction and implement approved alternatives.
 </li>
 <li>
 Provide analytical support for bids, tenders, and procurement deals through review of latest purchase prices, consumption data, and supplier details.
 </li>
 <li>
 Prepare regular reports on purchase orders, procurement activities, purchasing trends, and pricing analysis.
 </li>
 </ul>
 
 
 People &amp; Collaboration
 
 
 <ul>
 <li>
 Coordinate with procurement teams across the group to ensure alignment in purchasing practices and supplier engagement.
 </li>
 <li>
 Support procurement officials in affiliated hospitals by providing tender analysis and procurement data.
 </li>
 <li>
 Maintain effective communication with suppliers regarding orders, complaints, clarifications, and operational coordination.
 </li>
 <li>
 Collaborate with internal stakeholders to support procurement planning and ensure timely availability of pharmaceutical products.
 </li>
 </ul>
 
 
 Customer, Patient &amp; Stakeholder Focus
 
 
 <ul>
 <li>
 Monitor supplier performance to ensure timely delivery and compliance with product specifications.
 </li>
 <li>
 Manage supplier relations and maintain documentation of meetings and performance discussions to ensure alignment with company requirements.
 </li>
 <li>
 Work with suppliers to return or replace expired or near-expiry products and manage excess and obsolete pharmaceutical inventory.
 </li>
 </ul>
 
 
 Compliance, Safety &amp; Continuous Improvement
 
 
 <ul>
 <li>
 Ensure proper implementation of tender and corporate deal terms across all hospitals in the group.
 </li>
 <li>
 Follow up on procurement contracts, verify completion of required signatures, and monitor contract expiration dates to ensure timely renewal or re-tendering.
 </li>
 <li>
 Monitor and minimize cash payments across the group and identify alternative suppliers with better payment terms.
 </li>
 <li>
 Maintain accurate procurement records, documentation, and reporting in accordance with organizational policies and regulatory requirements.
 </li>
 <li>
 Identify procurement process improvements that enhance cost efficiency and supply reliability.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in pharmacy.
 </li>
 <li>
 5&ndash;7 years of experience in pharmaceutical procurement or supply chain at least 2 years at supervision level.
 </li>
 </ul>
</div>

Medication Procurement Supervisor

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 178420
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role:
 
 
 
 <ul>
 <li>
 The Retail Sales Representative plays a crucial role in building strong relationships with customers to guide them in purchasing products from the company&rsquo;s offerings. This role is responsible for upholding the company&rsquo;s merchandising standards and ensuring stock availability to meet sales targets. The Retail Sales Representative is successful by consistently exceeding customer expectations, understanding and adapting to varied customer needs, actively seeking sales opportunities, and effectively promoting products.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 Operational &amp; Commercial
 
 
 <ul>
 <li>
 Conduct a daily detailed inspection of the assigned area to review the availability and positioning of price labels, product information tags, and other communication media.
 </li>
 <li>
 Review daily stock levels on all products in the assigned area and recommend orders to the Shopkeeper.
 </li>
 <li>
 Coordinate with the Procurement Executive for information pertaining to stocks in the assigned area.
 </li>
 <li>
 Ensure customers are always in focus and strive to make them smile; meet and serve customers showing empathy and care.
 </li>
 <li>
 Have a daily dialogue with guests to get continuous feedback about their experiences and learn more about their needs and wants, then act based on their input.
 </li>
 <li>
 Be understanding and sensitive in meeting diverse customers' needs by initiating and developing effective relationships with customers, thereby establishing trust and confidence.
 </li>
 <li>
 Understand and determine customers' requirements to prepare a pro forma invoice.
 </li>
 <li>
 Maintain contact with and advise customers on news or recently received items of interest as well as follow up on quotations sent in an effort to convert them to actual sales.
 </li>
 <li>
 Empower and encourage the team to take immediate action to meet the needs of customers and give input on how to improve service provided to them.
 </li>
 <li>
 Promote sales of products by spotting and seizing sales opportunities, offering alternative solutions to problems, and suggesting add-on sales to achieve established sales targets.
 </li>
 <li>
 Suggest means of improving sales to the supervisor and determine slow-moving or non-selling items, suggesting sales actions.
 </li>
 <li>
 Maintain a full display of products via merchandising methods as laid down by the company.
 </li>
 <li>
 Be an expert on the product range within HFB.
 </li>
 <li>
 Stay aware of developments in the local market by being attentive to information given by customers, being aware of advertising and promotions in the media, and making scheduled market visits to maintain the company's competitive advantage.
 </li>
 <li>
 Keep up to date with changes in the company's product range such as new items or changes in existing items; keep the Sales Manager informed of any customer's problems/comments on the product range and/or any gaps in the range.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Proactivity and initiative in sales.
 </li>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 Problem-solving abilities.
 </li>
 <li>
 Customer focus and service-oriented mindset.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 Secondary Education.
 </li>
 <li>
 Minimum of 3 years experience in a similar sales role.
 </li>
 <li>
 Proactivity and a sales-driven mindset.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Strong problem-solving skills.
 </li>
 <li>
 Good command of the English language.
 </li>
 <li>
 Good command of the Arabic language is preferred.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Group Real Estate
 
 
 
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 
 
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 
 
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
 
 
 
 About Al-Futtaim Malls
 
 
 
 Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
 
 
 Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
 
 
 Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
 
 
 For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
 
 
 
 About Al-Futtaim Engineering &amp; Technologies
 
 
 
 Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions.
 
 
 The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.
 
 
 The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.
 
 
 These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.
</div>

Sales Assistant | IKEA | Mall of Arabia

<div>
 
 Job Requisition ID:
 
 178074
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role:
 
 
 
 <ul>
 <li>
 The Retail Sales Representative is responsible for establishing rapport and credibility with customers to assist them in purchasing IKEA's product range. The role aims to maintain high standards of merchandising and ensure stock availability to meet and exceed sales targets. A Retail Sales Representative must display exceptional customer focus by engaging directly with customers, gathering feedback, and building trust to drive sales and improve customer experience. This role operates across stores in the U.A.E., Oman, Qatar, and Egypt, playing a crucial part in developing customer relationships and enhancing the IKEA brand's market presence.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 Operational &amp; Commercial
 
 
 <ul>
 <li>
 Conduct daily detailed inspections of assigned areas to review the availability and positioning of price labels, product information tags, and other communication media.
 </li>
 <li>
 Review daily stock levels on all products in the assigned area and recommend orders to the Shopkeeper.
 </li>
 <li>
 Coordinate with the Procurement Executive for information pertaining to stocks in the assigned area.
 </li>
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 Ensure a customer-focused approach by serving, listening, and supporting customers with empathy and care in line with IKEA values.
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 Engage in daily dialogue with customers to gather feedback and understand their needs to enhance their shopping experience.
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 Prepare pro forma invoices by understanding and determining customers' requirements and follow up on quotations to convert them into actual sales.
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 Promote product sales by spotting and seizing opportunities, offering alternative solutions, and suggesting add-on sales to achieve sales targets.
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 Suggest improvements to sales strategies to the supervisor and identify slow-moving or non-selling items with action recommendations.
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 Maintain a full display of products using company merchandising methods and act as an expert on the product range within Home Furnishing Business.
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 Stay informed about market developments and advertising to maintain competitive advantage and advise customers accurately.
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 Stay updated on changes in product range, report customer feedback on product range issues to the Sales Manager.
 
 
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 Required Skills To Be Successful:
 
 
 
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 Sales-driven with a strong customer focus.
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 Excellent communication and interpersonal skills.
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 Proficiency in English, with Arabic preferred.
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 Ability to understand customer needs and build strong relationships.
 
 
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 What Qualifies You For The Role:
 
 
 
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 Secondary Education.
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 Minimum 3 years of experience in a similar retail sales role.
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 Excellent communication and interpersonal skills.
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 Proven sales-driven mentality and problem-solving skills.
 
 
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 About Al-Futtaim Group Real Estate
 
 
 
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 
 
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 
 
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
 
 
 
 About Al-Futtaim Malls
 
 
 
 Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
 
 
 Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
 
 
 Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
 
 
 For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
 
 
 
 About Al-Futtaim Engineering &amp; Technologies
 
 
 
 Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions.
 
 
 The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.
 
 
 The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.
 
 
 These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.
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Sales Assistant | IKEA | Cairo Festival City

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