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prepaid customer value management

Zain

<div>About the Role 
The Prepaid Segment Senior oversees the conceptualization, development, and implementation of above the line new acquisition and base management initiatives catered for the Prepaid voice and broadband consumer segment. Additionally, the prepaid senior will be responsible for revamping existing Prepaid Voice and Broadband portfolios and managing the product life cycle meanwhile maintaining alignment with Marketing and Non-Marketing functions in order to ensure successful and timely product launches.
Responsibilities:<ul><li>
Design and maintain the Prepaid ATL product portfolio and strategy roadmap</li><li>
Lead the development and documentation of product architectural designs, concept papers, and supervise / lend support of product production throughout the pipeline (marcom, technical, sales agent trainings, etc.)</li><li>
Liaise with marketing functions to develop deeper understanding of customer behavior, and competition developments in order to develop customer value propositions for new offerings, promotions and campaigns</li><li>
Lead coordination with all relevant stakeholders including internal Marketing (Budgeting, Planning , and Customer Insights and CVM, Marcom functions etc.) as well Non-Marketing departments (Technical, Business Intelligence, Legal, Sales etc.) to ensure successful and timely product launches</li><li>
Frequently monitor and report on the effectiveness of live products in comparison to the defined targets as well as daily monitoring of market changes with respect to the competition and indirect channels</li><li>
Develop business rules and processes related to new products</li><li>
Liaise with product testing stakeholders to develop and conduct appropriate testing procedures</li><li>
Develop go-to-market strategies and ensure products launch in accordance with roadmap</li><li>
Liaise with Sales Channels / Digital Channel teams to identify appropriate channels strategy</li><li>
Liaise with Marcom team to support development of marketing and communications material</li><li>
Liaise with Pricing teams to develop up/cross sell campaigns and promotions\</li><li>
Recommend correction actions from post launch gap-analysis on the products and services</li><li>
Perform all the above-mentioned roles and responsibilities in compliance to the Information Security Management System (ISMS) policies and report any information/physical security breaches or incidents to the supervisor/manager immediately.</li><li>
Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait.</li><li>
Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&amp;S management system that eliminate hazards and minimizes OH&amp;S risks (including systemdeficiencies),takeadvantageofOH&amp;SopportunitiesandaddressesOH&amp;Smanagementsystem nonconformities associated with its activities.</li></ul>
What We Need From You<ul><li> 
Leadership &amp; Stakeholder Management:</li><li>Ability to lead, inspire, and motivate cross-functional stakeholders toward shared commercial objectives</li><li>Strong capability to build consensus and align diverse parties (Marketing, Sales, IT, Finance, Channels)</li><li>Proven ability to influence without direct authority in matrix environments</li><li>Market &amp; Business Expertise:</li><li>Expert knowledge of the telecommunications industry, with a strong understanding of the prepaid and subscription business models</li><li>Deep understanding of the Kuwait telecom market (customer behavior, competition, regulatory environment) is a strong advantage</li><li>Solid grounding in business theory and methodologies, particularly CVM, marketing strategy, product management, and pricing</li><li>CVM &amp; Commercial Capabilities:</li><li>Strong understanding of customer lifecycle management for prepaid (acquisition, onboarding, growth, retention, reactivation)</li><li>Experience in segmentation, personas, and micro-segmentation to drive targeted CVM actions</li><li>Ability to design, execute, and optimize prepaid CVM campaigns across multiple channels (digital, outbound, retail, partners)</li><li>Strong commercial mindset with the ability to translate insights into revenue, ARPU uplift, churn reduction, and GA improvement</li><li>Analytics &amp; Data Skills:</li><li>Strong analytical thinking with the ability to interpret customer data and derive actionable insights</li><li>Hands-on experience with data extraction, cleansing, and validation from multiple data sources</li><li>Solid understanding of key prepaid KPIs (ARPU, churn, usage, tenure, GA, recharges, engagement)</li><li>Basic data science knowledge (descriptive analytics, trend analysis, hypothesis testing); exposure to predictive models is a plus</li><li>Advanced MS Excel skills (pivot tables, complex formulas, scenario analysis); Power BI / Tableau knowledge is a plus</li><li>Execution &amp; Project Management:</li><li>Strong organizational and project management skills with the ability to manage multiple initiatives in parallel</li><li>Ability to efficiently manage own time and prioritize team workload in a fast-paced environment</li><li>Experience working with campaign management systems and coordinating execution with operations and channels</li><li>Strong risk identification and mitigation skills, especially in large-scale CVM initiatives</li><li>Problem Solving &amp; Innovation:</li><li>Ability to analyze complex situations and develop creative, practical, and value-driven solutions</li><li>Comfortable challenging existing approaches and proposing new ways to improve prepaid performance</li><li>Experience in continuous optimization and test-and-learn frameworks (A/B testing, pilots, feedback loops)</li><li>Communication &amp; Influence:</li><li>Excellent written and verbal communication skills</li><li>Strong presentation and storytelling capabilities to translate data into clear business narratives</li><li>Effective negotiation and persuasion skills when aligning priorities and managing trade-offs</li><li>Additions:</li><li>Experience with omni-channel CVM and customer journeys</li><li>Exposure to AI / ML-driven targeting or next-best-action models</li><li>Experience in data monetization or partnerships is a plus</li></ul>
Bachelor's Degree required, master's in business/MBA preferred
Business, marketing, engineering or a related field</div>

Prepaid Customer Value Management

Zain Kuwait

<div>
 
 About The Role
 
 
 
 The Prepaid Segment Senior oversees the conceptualization, development, and implementation of above the line new acquisition and base management initiatives catered for the Prepaid voice and broadband consumer segment. Additionally, the prepaid senior will be responsible for revamping existing Prepaid Voice and Broadband portfolios and managing the product life cycle meanwhile maintaining alignment with Marketing and Non-Marketing functions in order to ensure successful and timely product launches.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Design and maintain the Prepaid ATL product portfolio and strategy roadmap
 </li>
 <li>
 Lead the development and documentation of product architectural designs, concept papers, and supervise / lend support of product production throughout the pipeline (marcom, technical, sales agent trainings, etc.)
 </li>
 <li>
 Liaise with marketing functions to develop deeper understanding of customer behavior, and competition developments in order to develop customer value propositions for new offerings, promotions and campaigns
 </li>
 <li>
 Lead coordination with all relevant stakeholders including internal Marketing (Budgeting, Planning , and Customer Insights and CVM, Marcom functions etc.) as well Non-Marketing departments (Technical, Business Intelligence, Legal, Sales etc.) to ensure successful and timely product launches
 </li>
 <li>
 Frequently monitor and report on the effectiveness of live products in comparison to the defined targets as well as daily monitoring of market changes with respect to the competition and indirect channels
 </li>
 <li>
 Develop business rules and processes related to new products
 </li>
 <li>
 Liaise with product testing stakeholders to develop and conduct appropriate testing procedures
 </li>
 <li>
 Develop go-to-market strategies and ensure products launch in accordance with roadmap
 </li>
 <li>
 Liaise with Sales Channels / Digital Channel teams to identify appropriate channels strategy
 </li>
 <li>
 Liaise with Marcom team to support development of marketing and communications material
 </li>
 <li>
 Liaise with Pricing teams to develop up/cross sell campaigns and promotions\
 </li>
 <li>
 Recommend correction actions from post launch gap-analysis on the products and services
 </li>
 <li>
 Perform all the above-mentioned roles and responsibilities in compliance to the Information Security Management System (ISMS) policies and report any information/physical security breaches or incidents to the supervisor/manager immediately.
 </li>
 <li>
 Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait.
 </li>
 <li>
 Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&amp;S management system that eliminate hazards and minimizes OH&amp;S risks (including systemdeficiencies),takeadvantageofOH&amp;SopportunitiesandaddressesOH&amp;Smanagementsystem nonconformities associated with its activities.
 
 
 </li>
 </ul>
 What We Need From You
 
 
 <ul>
 <li>
 Leadership &amp; Stakeholder Management:
 
 
 </li>
 </ul>
 &ndash; Ability to lead, inspire, and motivate cross-functional stakeholders toward shared commercial objectives
 
 
 &ndash;Strong capability to build consensus and align diverse parties (Marketing, Sales, IT, Finance, Channels)
 
 
 &ndash;Proven ability to influence without direct authority in matrix environments
 
 
 <ul>
 <li>
 Market &amp; Business Expertise:
 
 
 </li>
 </ul>
 &ndash;Expert knowledge of the telecommunications industry, with a strong understanding of the prepaid and subscription business models
 
 
 &ndash;Deep understanding of the Kuwait telecom market (customer behavior, competition, regulatory environment) is a strong advantage
 
 
 &ndash;Solid grounding in business theory and methodologies, particularly CVM, marketing strategy, product management, and pricing
 
 
 <ul>
 <li>
 CVM &amp; Commercial Capabilities:
 
 
 </li>
 </ul>
 &ndash;Strong understanding of customer lifecycle management for prepaid (acquisition, onboarding, growth, retention, reactivation)
 
 
 &ndash;Experience in segmentation, personas, and micro-segmentation to drive targeted CVM actions
 
 
 &ndash;Ability to design, execute, and optimize prepaid CVM campaigns across multiple channels (digital, outbound, retail, partners)
 
 
 &ndash;Strong commercial mindset with the ability to translate insights into revenue, ARPU uplift, churn reduction, and GA improvement
 
 
 <ul>
 <li>
 Analytics &amp; Data Skills:
 
 
 </li>
 </ul>
 &ndash;Strong analytical thinking with the ability to interpret customer data and derive actionable insights
 
 
 &ndash;Hands-on experience with data extraction, cleansing, and validation from multiple data sources
 
 
 &ndash;Solid understanding of key prepaid KPIs (ARPU, churn, usage, tenure, GA, recharges, engagement)
 
 
 &ndash;Basic data science knowledge (descriptive analytics, trend analysis, hypothesis testing); exposure to predictive models is a plus
 
 
 &ndash;Advanced MS Excel skills (pivot tables, complex formulas, scenario analysis); Power BI / Tableau knowledge is a plus
 
 
 <ul>
 <li>
 Execution &amp; Project Management:
 
 
 </li>
 </ul>
 &ndash;Strong organizational and project management skills with the ability to manage multiple initiatives in parallel
 
 
 &ndash;Ability to efficiently manage own time and prioritize team workload in a fast-paced environment
 
 
 &ndash;Experience working with campaign management systems and coordinating execution with operations and channels
 
 
 &ndash;Strong risk identification and mitigation skills, especially in large-scale CVM initiatives
 
 
 <ul>
 <li>
 Problem Solving &amp; Innovation:
 
 
 </li>
 </ul>
 &ndash;Ability to analyze complex situations and develop creative, practical, and value-driven solutions
 
 
 &ndash;Comfortable challenging existing approaches and proposing new ways to improve prepaid performance
 
 
 &ndash;Experience in continuous optimization and test-and-learn frameworks (A/B testing, pilots, feedback loops)
 
 
 
 &ndash;Communication &amp; Influence
 
 
 
 <ul>
 <li>
 Excellent written and verbal communication skills
 
 
 </li>
 </ul>
 &ndash;Strong presentation and storytelling capabilities to translate data into clear business narratives
 
 
 &ndash;Effective negotiation and persuasion skills when aligning priorities and managing trade-offs
 
 
 <ul>
 <li>
 Additions:
 
 
 </li>
 </ul>
 &ndash;Experience with omni-channel CVM and customer journeys
 
 
 &ndash;Exposure to AI / ML-driven targeting or next-best-action models
 
 
 &ndash;Experience in data monetization or partnerships is a plus
 
 
 
 Bachelor&rsquo;s Degree Required, Master&rsquo;s In Business/MBA Preferred
 
 
 
 Business, marketing, engineering or a related field
 
 
 
 About Application Process
 
 
 
 If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Passport-size photograph
 </li>
 <li>
 Highest Education Qualification
 </li>
 </ul>
</div>

ZAIN2182 - Prepaid Customer Value Management

PayTech Group

<div>
 
 Job Title:
 
 Cards Product Manager
 
 
 
 Term:
 
 12 months
 
 
 
 Location:
 
 Kuwait
 
 
 
 Division:
 
 Cards Issuing
 
 
 
 Reports to:
 
 Head of Cards
 
 
 
 Relevant experience:
 
 5 &ndash; 8 years in cards product management, preferably new product launches and customer acquisition strategy
 
 
 
 Mandatory requirements:
 
 
 
 <ul>
 <li>
 Cards product management experience,
 </li>
 <li>
 Understanding of card business and portfolio management
 </li>
 <li>
 Immediate availability
 </li>
 <li>
 English &amp; Arabic language (Preferred)
 
 
 
 </li>
 </ul>
 
 PURPOSE OF THE PROJECT
 
 
 
 Support the Head of Cards of a leading bank in Kuwait. Develop and implement product strategies and initiatives to meet the needs of the client. The ideal candidate is to have deep understanding of the cards systems, strong analytical skills, and the ability to drive business results through effective program management.
 
 
 Key Activities
 
 
 
 Core Responsibilities And Accountabilities
 
 
 
 <ul>
 <li>
 Develop and execute growth strategies to expand the credit card business. Identify and pursue new market opportunities and partnerships to increase market share. Implement marketing and promotional campaigns to attract new clients and increase card usage.
 </li>
 <li>
 Analyze the performance of the credit card portfolio, including profitability, utilization, and customer satisfaction. Identify trends, opportunities, and risks within the portfolio and develop strategies to address them.
 </li>
 <li>
 Monitor key KPIs &ndash; card activation, usage/spend uplift, attrition, complaint rate, call center volumes, digital adoption. Conduct regulatory, data, and customer‑impact assessments.
 </li>
 <li>
 Assist in customer communications and marketing campaigns.
 </li>
 <li>
 Liaise with multiple internal and external stakeholders - Product, Technology, Operations, Marketing, Compliance, and third-party vendors to deliver a robust Cards ramp up strategy.
 </li>
 <li>
 Oversee the implementation and monitoring of loyalty program to ensure its effectiveness and alignment to customer needs and business goals.
 </li>
 <li>
 Oversee technical readiness across issuing platforms (BIN configuration, card profiles, tokenization &amp; digital wallets, recurring payments, authorizations/clearing, 3DS/ACS, fraud controls)
 </li>
 <li>
 Oversee operational readiness (card production, personalization, dispatch, courier SLAs).
 
 
 
 </li>
 </ul>
 
 Knowledge And Experience
 
 
 
 <ul>
 <li>
 5+ years of experience in cards product management, with a proven track record of driving business growth and achieving targets.
 </li>
 <li>
 Excellent analytical and problem-solving abilities, with a data-driven approach to decision-making.
 </li>
 <li>
 In-depth knowledge of the cards market, industry trends, and regulatory environment.
 </li>
 <li>
 Experience in developing and launching new card products, including credit, debit, and prepaid cards.
 </li>
 <li>
 Strong communication, leadership and stakeholder management skills, with the ability to build strong relationships with internal and external stakeholders.
 
 
 
 </li>
 </ul>
 
 Mandatory Skills**
 
 
 
 <ul>
 <li>
 Experience in card issuing business, card management and payment processing systems.
 </li>
 <li>
 Proven track record in managing large-scale, complex card upgrade or migration projects.
 </li>
 <li>
 Experience with card‑scheme requirements, data privacy, program governance, and regulatory frameworks (Kuwait preferred).
 </li>
 <li>
 Understanding modern payment technologies, mobile wallets, fraud &amp; risk and API integrations.
 </li>
 <li>
 Proficiency in data analysis and portfolio management tools, excel, and tableau.
 </li>
 <li>
 Language: fluent in English, Arabic optional.
 
 </li>
 </ul>
</div>

Cards Product Manager

Alyasra Fashion

<div>
 
 
 Job Purpose
 
 
 
 As CRM &amp; Analytics Manager, you will lead the CRM strategy through Data and Analysis in line with the brand and trading objectives that converts data into high-impact business opportunities. You will be the bridge between insights and commercial action, driving revenue growth, margin improvement, and customer lifetime value across online and offline channels in the GCC fashion &amp; footwear market.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 Own the CRM and analytics roadmap for five core domains:
 
 
 1) Customer demographics &amp; segmentation (purchase behavior, cohort analysis, CLV, churn prediction)
 
 
 2) Data and profiling (strategy, collection, enrichment)
 
 
 3) Campaign &amp; promotion effectiveness (attribution modeling, incrementality testing, ROI optimization)
 
 
 4) Inventory &amp; stock optimization (Product, category and sell through trends)
 
 
 5) Transactional &amp; omnichannel performance (basket analysis, channel shift, price elasticity, cannibalization)
 
 
 
 
 
 Translate insights into clear, actionable business opportunities and present them directly to Directors, Heads and Business unit managers.
 
 
 Partner with Marketing, Merchandising, E-commerce, Supply Chain, and Store Operations to embed analytics into decision-making.
 
 
 Design and enforce best-in-class CRM and marketing automation strategies using modern platforms (Webengage, Infobip, PowerBi, Shopify, GA/Looker etc.).
 
 
 Oversee the development of CRM dashboards, automated reporting, and predictive models.
 
 
 Drive advanced analytics initiatives: customer lifetime value modeling, propensity modeling, market basket analysis, inventory optimization algorithms, and personalized recommendation engines.
 
 
 Work closely with Cyber security teams to ensure full compliance with local data privacy regulations and champion data governance.
 
 
 Continuously scout and implement new tools, technologies, and methodologies to keep the CRM &amp; Analytics function ahead in the GCC Retail &amp; Digital space.
 
 
 
 
 
 
 
 
 
 Requirements
 
 
 
 3+ years of progressive experience in CRM &amp; Analytics with a focus on consumer behavior.
 
 
 Proven track record in retail / fashion / footwear / luxury / e-commerce in the GCC or similar high-growth markets.
 
 
 Strong commercial acumen: you must demonstrate past examples where your insights directly drove financial impact.
 
 
 Experience managing omnichannel datasets (Store, e-commerce and hybrid customers).
 
 
 Excellent stakeholder management and storytelling skills; comfortable influencing business and Marketing decisions.
 
 
 
 
 
 
 
 
 
 Preferred
 
 (not mandatory)
 
 
 - Experience with machine learning use-cases in retail.
 
 
 - Arabic language proficiency.
 
 
 - Prior work in KUW, KSA or UAE retail market.
 
 
 
</div>

CRM & Analytics Manager

Jebla Coffee Roasters

About Jebla Coffee RoastersJebla Coffee Roasters is a specialty coffee caf&eacute; dedicated to high-quality beans, precise brewing, and exceptional customer experiences. We value craftsmanship, consistency, and genuine hospitality.Job SummaryWe are looking for a passionate and customer-focused Barista to join our team. The ideal candidate will prepare and serve specialty coffee and beverages while delivering excellent service and maintaining Jebla&rsquo;s quality standards.Key Responsibilities<ul><li>Prepare and serve coffee, espresso-based drinks, and other beverages according to Jebla Coffee Roasters&rsquo; recipes and standards</li><li>Operate espresso machines, grinders, and brewing equipment efficiently and safely</li><li>Provide friendly, professional, and personalized customer service</li><li>Educate customers about coffee origins, brewing methods, and menu items when needed</li><li>Maintain cleanliness and organization of the coffee bar, equipment, and work areas</li><li>Handle cash, POS systems, and daily transactions accurately</li><li>Follow hygiene, health, and safety regulations at all times</li><li>Assist with stock management, restocking, and basic inventory checks</li><li>Work collaboratively with team members to ensure smooth daily operations</li></ul>Requirements &amp; Qualifications<ul><li>Previous experience as a barista or in a caf&eacute; environment (preferred but not mandatory)</li><li>Knowledge of specialty coffee, espresso extraction, and milk texturing is an advantage</li><li>Strong communication and customer service skills</li><li>Ability to work in a fast-paced environment</li><li>Positive attitude, reliability, and attention to detail</li><li>Flexibility to work shifts, weekends, and holidays</li><li>Basic English communication skills (Arabic is a plus)</li></ul>Job Type: Full-time

Barista

Roche

<div>
 At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
 
 
 The Position
 
 
 
 
 Marketing and Omnichannel Enabler - Ophthalmology
 
 
 
 
 
 
 Important Notes:
 
 
 
 
 <ul>
 <li>
 For candidates who are already based in Middle East, the position is location-based within the Middle East, with no relocation. The final candidates will remain in their current location in ME
 </li>
 <li>
 For candidates who are based outside Middle East, relocation is required for one of the ME countries
 
 
 </li>
 </ul>
 
 
 We are Roche
 
 
 
 
 
 A healthier future. It&rsquo;s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come.
 
 
 Creating a world where we all have more time with the people we love.
 
 
 That&rsquo;s what makes us Roche.
 
 
 
 
 
 Job Mission
 
 
 
 
 The Marketing &amp; Omnichannel Enabler - Ophthalmology for the Middle East is responsible for shaping and executing customer- and patient-centric commercial strategies, including marketing, brand, and customer engagement, for the assigned disease area across the Middle East.
 
 
 This role connects brand ambition with customer experience - integrating market insights, omnichannel engagement, and product strategies to deliver impactful, insights-driven, and patient-centered outcomes.
 
 
 This role operates 80% for the ME countries, working closely with Disease Area Squads, ME affiliate POCs, Disease Commercialization Lead(DCL), Patient Journey Partners (PJPs), Medical, Access, and Informatics to co-create meaningful experiences and drive commercial success.
 
 
 The remaining 20% will stay within the local Affiliate or Chapter to maintain flexibility and relevance at the local level.
 
 
 
 
 Your Impact
 
 
 
 
 
 
 Marketing Strategy, business planning, and launch readiness
 
 
 
 
 <ul>
 <li>
 Partner closely with DCL and respective Disease Area Squad to implement global brand and portfolio strategies(DACS &amp; CORP), ensuring alignment with business outcomes and patient needs
 </li>
 <li>
 Conduct market analysis and competitive landscaping to inform brand positioning and market opportunities
 </li>
 <li>
 Lead execution of global segmentation, targeting, and positioning strategies, crafting compelling value propositions for healthcare solutions
 </li>
 <li>
 Work closely with DCL and ME affiliates to support launch readiness planning, tactical execution, and performance tracking for BC/NMD/Ophtha and relevant initiatives
 </li>
 <li>
 Lead the localization and execution of global communication strategies for campaigns, events, and content assets, ensuring scientific accuracy and market relevance
 </li>
 <li>
 Shape and contribute to across-affiliate DA financial ambition, ensuring optimal investment planning in collaboration with affiliate teams, finance &amp; DCL
 
 
 </li>
 </ul>
 
 
 Customer Experience &amp; Omnichannel Engagement
 
 
 
 
 <ul>
 <li>
 Design and execute disease area specific promotional plans and integrated customer experiences by leveraging customer segmentation, persona development, and personalized targeting in collaboration with PJPs and customer facing teams
 </li>
 <li>
 Identification and management of compelling and modular content needs (promotional &amp; non promotional) that is tailored for different audiences, channels, and formats in close collaboration with internal and external partners, adhering to brand guidelines, compliance/regulatory requirements, and MLR processes
 </li>
 <li>
 Ensure omnichannel initiatives are designed and driven by identified and relevant cross-country needs, delivering seamless integration between scientific engagement and marketing campaigns
 </li>
 <li>
 Identify and work regularly with appropriate internal and external resources (e.g., contracting with agencies and vendors)
 
 
 </li>
 </ul>
 
 
 Insights-Driven Planning
 
 
 
 
 <ul>
 <li>
 In close collaboration with local points of contact, affiliate finance partners, and ME analytics/insights enablers, identify market opportunities and gaps by synthesizing insights from multiple functions and sources, including Medical, Access, and Informatics, as well as market research, competitive intelligence, and customer analytics
 </li>
 <li>
 Based on core &amp; common KPI framework, partner closely with ME and local analytics/insights enablers to integrate brand performance metrics, success signals, and feedback loops so that they inform and enhance portfolio strategy, access initiatives, and omnichannel optimization
 
 
 </li>
 </ul>
 
 
 Cross-Functional Collaboration, agile ways of working, and training
 
 
 
 
 <ul>
 <li>
 Closely collaborate with ME CX&amp;I network, Medical, Access, Informatics, and PJPs to ensure integrated planning and coordinated execution
 </li>
 <li>
 Work closely with DCL to identify cross-country pain points and relevant cross-country activities to ensure strong local rollout of regional commercial initiatives and events
 </li>
 <li>
 Actively participate in squad ceremonies, contributing subject matter expertise in marketing and omnichannel engagement
 </li>
 <li>
 Share best practices and learnings across the Middle East network
 </li>
 <li>
 Work in alignment with agile principles &mdash; iterating quickly, adapting to change, and delivering incremental value
 </li>
 <li>
 Design and execute internal training, onboarding for pre-launch, newcomers, and refreshers on new strategies and tools ensuring competitive readiness
 
 
 </li>
 </ul>
 
 
 Who You Are
 
 
 
 
 <ul>
 <li>
 You hold a Bachelor&rsquo;s degree in life sciences, marketing, business, or a related field
 </li>
 <li>
 You bring a minimum of 5 years&rsquo; experience in marketing, customer engagement, or commercial roles within the pharmaceutical or healthcare sector
 </li>
 <li>
 You have proven experience in omnichannel engagement, which is highly preferred
 </li>
 <li>
 You have proven experience in Ophthalmology
 </li>
 <li>
 You show a strong track record of success in brand planning, launch execution, and omnichannel engagement
 </li>
 <li>
 You apply strong analytical skills, with the ability to translate data into actionable insights
 </li>
 <li>
 You demonstrate an experience in working within cross-functional, matrixed environments
 </li>
 <li>
 You have experience in working beyond affiliate level while leading or being part of WPTs
 </li>
 <li>
 You think strategically and creatively
 </li>
 <li>
 You act as an omnichannel customer engagement expert
 </li>
 <li>
 You operate with a strong customer- and patient-centric mindset
 </li>
 <li>
 You build strong collaborative relationships and partnerships
 </li>
 <li>
 You leverage data and digital marketing fluency to drive impact
 </li>
 <li>
 You adapt quickly and embrace a growth mindset
 </li>
 <li>
 You communicate with clarity and persuasion
 
 
 </li>
 </ul>
 Where pay transparency applies, details are provided based on the primary posting location. For this role, the primary location is Dubai. If you are interested in additional locations where the role may be available, we will provide the relevant compensation details later in the hiring process.
 
 
 Who we are
 
 
 A healthier future drives us to innovate. Together, more than 100&rsquo;000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
 
 
 Let&rsquo;s build a healthier future, together.
 
 
 
 Roche is an Equal Opportunity Employer.
 
</div>

Marketing and Omnichannel Enabler - Ophthalmology

TSL Company

About the jobCompany DescriptionTSL - INDUSTRIAL ELECTRONICS SERVICES is dedicated to empowering clients in industrial automation across the MENA region. We provide dependable repair services and high-quality parts to ensure uninterrupted operations and deliver lasting value. With a commitment to excellence, TSL ensures that clients achieve optimal performance in their industrial processes, supporting their growth and efficiency goals.Role DescriptionThis is a full-time, on-site role based in Kuwait City for an Automation Sales Engineer. The role involves managing sales processes, providing technical support, and fostering strong customer relationships. The specialist will identify client needs, present tailored automation solutions, and ensure seamless integration and support for industrial automation systems. Collaborating with customers and internal teams will be integral to driving business growth and client satisfaction.Qualifications<ul><li>Expertise in Sales Engineering and Sales processes, with a knack for identifying and addressing client-specific needs</li><li>Proficiency in Technical Support and problem-solving in the field of industrial automation</li><li>Strong Communication and Customer Service skills to foster positive client relationships and ensure excellent customer experiences</li><li>A results-driven and self-motivated mindset with the ability to work collaboratively in a team-oriented environment</li><li>Bachelor's degree in Engineering, Electronics, or a related field</li><li>Experience in the industrial automation or electronics sector is highly desirable</li><li>Fluency in English is required; knowledge of Arabic is a plus</li></ul>Job Type: Full-timePay: KD450.000 - KD500.000 per month

Automation Sales Engineer

Explore 173+ Prepaid customer value management in Kuwait City this March. Find roles across top companies and apply now to boost your career.