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program manager sme

Galapagos Federal Systems

<div>Overview:
<div><b>
Job Summary</b></div><div></div><div><br>
Galapagos Federal Systems LLC is seeking a highly motivated and experienced Program Manager, SME, to join our innovative and fast-growing team. This position offers the opportunity to collaborate with a diverse, mission-focused group of professionals dedicated to delivering excellence across complex technical programs.</div><div><br>
The Program Manager will provide strategic leadership, direction, and oversight for programs leveraging the BMC3I Elite platform. The ideal candidate brings a strong blend of technical expertise, business acumen, and leadership ability to ensure the successful delivery of enterprise service management solutions. This individual will guide cross-functional teams, manage project and vendor performance, and drive continuous improvement aligned with organizational goals and customer mission requirements.</div><div><br>
This role requires a deep understanding of BMC3I Elite/BMC3I Helix technologies, exceptional communication and stakeholder management skills, and the ability to thrive in a dynamic, fast-paced environment.</div><div></div><div><b><br>
Key Responsibilities</b></div><div></div><div><br>
The Program Manager, SME will:</div><ul><li>
Lead planning, execution, and delivery of BMC3I Elite platform initiatives and enhancements</li><li>
Develop and manage program road maps, schedules, budgets, risks, and performance metrics</li><li>
Ensure compliance with governance, security, and ITSM standards</li><li>
Serve as the primary liaison between leadership, technical teams, vendors, and end users</li><li>
Translate business requirements into actionable program deliverables and solutions</li><li>
Oversee configuration, integration, and optimization of BMC3I Elite capabilities</li><li>
Support automation, workflow improvements, and digital transformation efforts</li><li>
Drive continuous improvement, quality assurance, and issue/risk mitigation processes</li><li>
Lead and mentor multi-disciplinary teams, fostering collaboration and high performance</li><li>
Deliver executive-level briefings, updates, and decision-support materials</li></ul>
Responsibilities:
<div><b>
Skills &amp; Experience</b></div><div></div><div><br>
The Program Manager, SME must have:</div><br>
<div></div><ul><li>
Active TS/SCI with SAP Access</li><li>
15+ years of experience managing complex IT or enterprise programs</li><li>
15+ years in defense acquisition</li><li>
Proven experience with BMC3I Elite, BMC3I Helix, or comparable ITSM/ESM platforms</li><li>
Strong background in Agile, Hybrid, and/or Waterfall program execution</li><li>
Demonstrated ability to manage large-scale integrations, platform upgrades, and service delivery initiatives</li><li>
Understanding of ITIL processes, ITSM best practices, automation, and workflow tools</li><li>
Familiarity with enterprise cloud environments, service operations, and incident/change management</li><li>
Ability to interpret technical requirements and communicate effectively with engineers and non-technical stakeholders</li><li>
Strong analytical, problem-solving, and decision-making skills</li><li>
Ability to lead diverse teams across multiple technical disciplines</li><li>
Excellent communication, presentation, and stakeholder engagement capabilities</li><li>
Experience with vendor oversight, performance management, and contract administration</li><li>
Ability to manage budgets, forecasts, and financial performance metrics</li></ul><div><br>
Education &amp; Certifications</div><div></div><div><br>
The Program Manager, SME must meet the following:</div><div><br>
Required</div><ul><li>
Bachelor&rsquo;s degree in, Information Technology, Computer Science, Business Administration, Engineering, or a related field</li></ul><div><br>
Preferred</div><ul><li>
Master&rsquo;s degree (MBA, MIS, MPM, or related)</li><li>
DAWIA Level II</li><li>
PMP (Project Management Professional)</li><li>
ITIL v4 Foundation or higher</li><li>
Certified Scrum Master (CSM) or PMI-ACP</li><li>
BMC3I Elite/BMC3I Helix Administrator or Specialist certifications</li><li>
Lean Six Sigma Green Belt/Black Belt</li></ul><div></div><div><b><br>
Benefits</b></div><br>
<div></div><ul><li>
Medical, dental, vision, disability, and life insurance</li><li>
Flexible Spending Accounts</li><li>
401(k)</li><li>
PTO</li><li>
Paid Parental Leave</li><li>
Tuition reimbursement</li><li>
Paid federal holidays</li></ul><div></div><div><b><br>
Security Clearance</b></div><div></div><div><br>
Must be a U.S. Citizen. A high-level Department of Defense active security clearance is/may be required. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to government information.</div><div></div><div><b><br>
Physical Requirements</b></div><div></div><div><br>
Work may involve sitting or standing for extended periods of time and typing and reading from a computer screen. The candidate must have enough mobility, including bending, reaching, and kneeling, to complete daily duties in a prompt and efficient manner, and that may include lifting up to thirty pounds, as necessary.</div><div></div><div><b><br>
Company Summary</b></div><div></div><div><br>
Headquartered in Hawaii, Galapagos Federal Systems, LLC, is an SBA-Certified NHO-owned 8(a) Small Business specializing in global information technology solutions. We deliver professional services in IT Design &amp; Installation, Cybersecurity Engineering &amp; Support, Application Integration &amp; Development, Software &amp; Hardware Engineering, Network &amp; Systems Management, Information Systems Security, and Business Management Services.</div><div></div><div><br>
Leveraging over 30 years of providing IT services to the federal &amp; commercial market with projects found around the world, our team has innovative expertise in the development of a wide range of technological solutions. Galapagos Federal Systems, LLC is an equal opportunity employer.</div><div></div><div><br>
Our service commitment is simple - &quot;Quality IT Solutions... On Time &amp; On Budget.&quot;</div><div></div><div><b><br>
Company Employment Statement</b></div><div></div><div><br>
Galapagos Federal Systems, LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing as positions, functions, and qualifications may vary depending on business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><div></div><div><br>
Galapagos Federal Systems, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.</div>
Posted Salary Range: USD $250,000.00 - USD $290,000.00 /Yr.</div>

Program Manager, SME

<div>Overview:
<div><b>
Job Summary</b></div><div></div><div><br>
Galapagos Federal Systems LLC is looking for an enthusiastic, well-qualified individual to fill the Intel and Operations Specialist, SME position. This role offers the opportunity to work with a diverse and talented group of individuals committed to driving success.</div><div><br>
The ideal candidate will be responsible for conducting research, analyzing data, and generating accurate information products using the BMC3I Elite platform. This role manages information requests, synthesizes complex data from multiple BMC3I Elite modules, and ensures stakeholders receive timely, clear, and actionable analyses to support operational, technical, and leadership decision-making.</div><div><br>
The ideal candidate combines strong research and analytical capabilities with hands-on experience working in BMC3I Elite environments, enabling efficient knowledge retrieval, workflow support, and high-quality information response execution.</div><div></div><div><b><br>
Key Responsibilities</b></div><div></div><div><br>
The Intel and Operations Specialist, SME will:</div><ul><li>
Use BMC3I Elite/Helix modules to gather data, extract insights, and compile information for internal and external requests</li><li>
Analyze platform data such as service records, workflows, performance metrics, change/incident data, and configuration items</li><li>
Validate data accuracy and ensure consistency across BMC3I Elite modules and other enterprise sources</li><li>
Receive, track, prioritize, and manage information requests using BMC3I Elite workflows, service categories, and automation capabilities</li><li>
Coordinate with technical teams, program leads, and SMEs to collect necessary inputs for responses</li><li>
Monitor request life cycle progress and provide regular updates to stakeholders</li><li>
Create reports, dashboards, briefs, FAQs, summaries, and research products using BMC3I Elite dashboards, reporting tools, or integrated analytics</li><li>
Maintain organized documentation of research findings, sources, and request outcomes in BMC3I Elite knowledge and documentation modules</li><li>
Enhance response templates, SOPs, and knowledge articles to improve repeatability and accuracy</li><li>
Work with program managers, system administrators, and leadership to clarify request requirements and expected deliverables</li><li>
Provide data-driven recommendations and decision-support materials based on research findings</li><li>
Serve as a liaison between technical teams and non-technical audiences to ensure clarity in responses</li><li>
Recommend enhancements to BMC3I Elite workflows, knowledge modules, and reporting configurations to improve efficiency</li><li>
Identify automation opportunities to streamline information responses and reduce manual workload</li><li>
Support continual improvement initiatives related to data integrity, response quality, and communication standards</li></ul>
Responsibilities:
<div><b>
Skills &amp; Experience</b></div><div><br>
The Intel and Operations Specialist, SME must have:</div><ul><li>
Active TS/SCI with SAP Access</li><li>
12+ years of experience in research, information analysis, ITSM analytics, knowledge management, or program support</li><li>
Hands-on experience using BMC3I Elite, BMC3I Helix, or similar ITSM/ESM platforms for data retrieval, reporting, and research</li><li>
Strong analytical skills with the ability to evaluate service data, workflows, KB articles, and enterprise metrics</li><li>
Proficiency with dashboards, reporting modules, and data visualization within BMC3I Elite or integrated tools (e.g., Power BI)</li><li>
Strong ability to write, edit, and produce high-quality information summaries and technical briefs</li><li>
Experience managing intake and response workflows in enterprise platforms</li><li>
Strong communication and interpersonal skills with the ability to explain complex data clearly</li><li>
Ability to work under tight deadlines and manage multiple concurrent requests</li><li>
Demonstrated ability to collaborate with cross-functional teams in fast-paced technical environments</li></ul><div><b><br>
Education &amp; Certifications</b></div><div><br>
The Intel and Operations Specialist, SME must meet the following:</div><div><br>
Required</div><ul><li>
Bachelor&rsquo;s degree in Information Systems, Communications, Knowledge Management, Business Administration, Intelligence or Data Analysis, or a related field</li></ul><div><br>
Preferred
</div><ul><li>Master&rsquo;s degree (e.g., MPA, MS in Data Analytics, MSIS)</li><li>
BMC Elite/BMC Helix platform certification or training</li><li>
ITIL v4 Foundation</li><li>
Knowledge Management certifications (e.g., KMI, AIIM)</li><li>
Analytics or reporting certifications (e.g., CAP, Power BI Analyst)</li></ul><div><b>
Benefits</b></div><br>
<div></div><ul><li>
Medical, dental, vision, disability, and life insurance</li><li>
Flexible Spending Accounts</li><li>
401(k)</li><li>
PTO</li><li>
Paid Parental Leave</li><li>
Tuition reimbursement</li><li>
Paid federal holidays</li></ul><div></div><div><b><br>
Security Clearance</b></div><div></div><div><br>
Must be a U.S. Citizen. A high-level Department of Defense active security clearance is/may be required. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to government information.</div><div></div><div><b><br>
Physical Requirements</b></div><div></div><div><br>
Work may involve sitting or standing for extended periods of time and typing and reading from a computer screen. The candidate must have enough mobility, including bending, reaching, and kneeling, to complete daily duties in a prompt and efficient manner, and that may include lifting up to thirty pounds, as necessary.</div><div></div><div><b><br>
Company Summary</b></div><div></div><div><br>
Headquartered in Hawaii, Galapagos Federal Systems, LLC, is an SBA-Certified NHO-owned 8(a) Small Business specializing in global information technology solutions. We deliver professional services in IT Design &amp; Installation, Cybersecurity Engineering &amp; Support, Application Integration &amp; Development, Software &amp; Hardware Engineering, Network &amp; Systems Management, Information Systems Security, and Business Management Services.</div><div></div><div><br>
Leveraging over 30 years of providing IT services to the federal &amp; commercial market with projects found around the world, our team has innovative expertise in the development of a wide range of technological solutions. Galapagos Federal Systems, LLC is an equal opportunity employer.</div><div></div><div><br>
Our service commitment is simple - &quot;Quality IT Solutions... On Time &amp; On Budget.&quot;</div><div></div><div><b><br>
Company Employment Statement</b></div><div></div><div><br>
Galapagos Federal Systems, LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing as positions, functions, and qualifications may vary depending on business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><div></div><div><br>
Galapagos Federal Systems, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.</div>
Posted Salary Range: USD $250,000.00 - USD $290,000.00 /Yr.</div>

Intel and Operations Specialist, SME

Clinica Romero

<div><p><b>Position Title: </b>Case Manager
</p><p><b>Department: </b>Care Management Services Department</p>
<p><b>
Position Reports to: </b>Care Management Services Program Manager</p>
<p><b>
Status: </b>Full-time/Non-Union<br>
</p><p></p><br>
<p><b>Summary:</b> The Case Manager works as a team member of the Care Management Services Department that works to provide care management, coordination, and supportive services to Clinica Romero patients. The Case Manager will work with individual patients to develop personal goals, person-centered care plans, and support patients in meeting their goals. The Case Manager will use the &ldquo;whatever it takes&rdquo; approach to help patients get connected to resources and supportive services that support health outcome improvement. This can include, but is not limited to, resources related to transportation, food, specialty medical care, legal services, and housing. The Case Manager will report to the Care Management Services Program Manager.</p><p></p><p><b><br>
Duties and Responsibilities:</b></p>
<ul>
<li>Provides support, empowerment, education and case management services to patients to ensure improved health outcomes.</li>
<li>Conducts periodic assessments of patient&rsquo;s progress with the developed care plan, related goals, and needed services.</li>
<li>Provides support and assistance to patients with accessing resources in the community.</li>
<li>Educates patients with chronic illness about evidence-based standards of care and self-management of their chronic illness.</li>
<li>Educates patients about the health care system and facilitates relationship building between the two.</li>
<li>Documents work with patients through appropriate record keeping that follows the project&rsquo;s policies and procedures.</li>
<li>Listens attentively to patient needs and suggestions and addresses their issues fairly and professionally, and coordinates with immediate supervisor for supervision.</li>
<li>Develops and maintains strong ties to the community, local community-based organizations, and government program offices.</li>
<li>Links patients to appropriate social service resources and medical care programs, and assists them in completing required paperwork in order to enroll them.</li>
<li>Links patients to specialty healthcare services including but not limited to mental health, substance use disorder, dental, transportation to access healthcare services, and other resources as needed.</li>
<li>Participates in staff meetings, trainings, conferences, program evaluation and program development.</li>
<li>Serves as support to primary care team to ensure patient follows care plan as specified by the primary care provider.</li>
<li>Keeps highly organized files for each patient and enters appropriate data into the clinic&rsquo;s EHR system (Epic).</li>
<li>Participates in case conferencing meetings and other community meetings.</li>
<li>Coordinates with other outreach teams in joint outreach efforts.</li>
<li>Perform follow-ups and wellness checks on existing patients.</li>
<li>Assists and supports patients in maintaining cooperative and effective relationships with case managers and other service providers.</li>
<li>Coordinates social, educational, and other activities/appointments for patients.</li>
<li>Provides specific information about public assistance programs for health and social services to which patients may be entitled.</li>
<li>Develops a written care plan specific to patient needs.</li></ul><br>
<p></p>
<p><b>
Qualifications</b></p>
<ul>
<li>Fluent in Spanish.</li>
<li>Knowledge and experience in social work, healthcare, community outreach, or human services.</li>
<li>Degree from an accredited college or university in social work, human services or a related field (highly preferred).</li>
<li>Must be highly motivated and a self-starter. The ability to communicate with and relate to a diverse group of people including patients, community, and other staff.</li>
<li>Excellent organizational skills and the capability to work in a fast-paced environment.</li>
<li>Strong knowledge of social services and resources.</li>
<li>Effective crisis management skills.</li>
<li>Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook)</li>
<li>Ability to accurately enter data in to CMOAR databases (EPIC/OCHIN)</li>
<li>Valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.</li>
<li>Valid automobile liability insurance.</li>
<li>Travel is required for external homeless outreach events and/or as needed between clinic sites.</li></ul></div>

ECM Case Manager

Weingart Center

<p></p><div><h4 class="jobSectionHeader"><b>AB-109</b></h4><h4 class="jobSectionHeader"><b>
JOB SUMMARY:</b></h4><p>
The Case Manager for Weingart Center provides case management to clients and participants of the program they are assigned. Under the direction of the Program Manager (&ldquo;PM&rdquo;), the Case Manager for each of our Re-Entry Programs will provide supportive services to previously incarcerated persons that are under supervision by various law enforcement agencies that may include probation, parole, pre-trial services, or immigration. The Case Manager will work individually with each client in their assigned caseload and will be available to provide supportive services, as needed, to other participants within Weingart&rsquo;s other Re-Entry Programs.</p>
<h4 class="jobSectionHeader"><b>
PROGRAM REQUIREMENTS:</b></h4><p>
Must have knowledge and experience in comprehensive, evidenced-based, and rehabilitative programming for the transitioning of clients from a long-term prison commitment to self-sufficiency.</p>
<p>
Must have a current, valid AOD certification from an accredited organization recognized by DHCS with a minimum of one (1) year of full-time experience.</p>
<p>
Must be experienced in CBT and thorough understanding of the 12 core functions of treatment.</p>
<p>
Must have a high school diploma or GED.</p>
<p>
Must be able to pass a CDCR background check.</p>
<p>
ESSENTIAL FUNCTIONS INCLUDE, but are not limited to the following:</p>
<p>
Provides case management services for each client, including but not limited to:</p>
<p>
Conducts a needs assessment that includes basic physical and social needs and develops goals and objectives for client.</p>
<p>
Properly documents client file.</p>
<p>
Makes appropriate referrals and follows up to assure delivery of service.</p>
<p>
Helps develop transition plans, including assistance with housing, aftercare services, etc.</p>
<p>
Presents cases weekly for case review and works cooperatively with other program team members.</p>
<p>
Networks with other social service agencies and other WCA programs.</p>
<p>
Confers with the Program Manager regularly to assess client&rsquo;s participation and revise service plan as needed.</p>
<p>
Compiles statistics as determined by Program Manager.</p>
<p>
Conducts life skills and motivation sessions.</p>
<p>
Is key contact person for the program in the absence of the Program Manager.</p>
<p>
Works effectively with co-workers, customers and others by sharing ideas in a constructive and positive manner; listening to and objectively considering the ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables and issues constructively to find mutually acceptable and practical business solutions; addressing others by name, title or other respectful identifier, and respecting the diversity of our work force in actions, words and deeds.</p>
<p>
And other duties as assigned.</p>
<h4 class="jobSectionHeader"><b>
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:</b></h4><p>
Experience in the ethics and delivery of social services to homeless and/or low-income people.</p>
<p>
Strong writing skills and the ability to write speeches and articles using original and innovative techniques and styles.</p>
<p>
Excellent organizational, interpersonal and communication skills.</p>
<p>
Ability to make effective and persuasive speeches and presentations on controversial and complex topics to top management, public groups, and boards of directors.</p>
<p>
Computer proficient (working knowledge of word processing and spreadsheet software: Windows, Word, Excel).</p>
<p>
Proficiency in working with mathematical concepts such as probability and statistical inference. Ability to apply concepts of fractions, percentages, ratios, and proportions to practical situations.</p>
<p>
The ability to manage several projects simultaneously.</p>
<p>
Exhibits professional manner when interfacing with professional staff, WCA visitors, contractors, vendors and programs and services providers.</p>
<p>
Flexibility in meeting deadlines and adjusting to changing priorities.</p>
<p>
Sensitivity to the needs of low income and homeless clients.</p>
<h4 class="jobSectionHeader"><b>
REQUIRED EDUCATION/TRAINING AND EXPERIENCE:</b></h4><p>
Bachelor's degree in social services preferred, plus two (2) years&rsquo; relevant social services experience; equivalent experience in exchange for education considered.</p>
<h4 class="jobSectionHeader"><b>
PHYSICAL AND MENTAL REQUIREMENTS AND WORK ENVIRONMENT:</b></h4><p>
Standing and sitting for extended periods of time along with being able to move and walk to various locations; climbing, stooping, kneeling, reaching, pulling, pushing, bending, twisting, and lifting (30-35 lbs.), some driving and stair climbing.</p>
<p>
Ability to see, hear and talk clearly to receive instruction and give instructions as a director.</p>
<p>
Ability to operate a computer efficiently. Must be able to operate all types of office equipment.</p>
<p>
Work indoors in a temperature-controlled environment.</p>
<p>
Complex reading and writing skills. Ability to read, proof, and analyze complex documents.</p>
<p>
High level concentration and attention to detail for extended periods of time required.</p>
<p>
Ability to quickly organize and communicate thoughts and to understand communications from others.</p>
<p>
Ability to work independently, with others, around others, have verbal contact with others, face-to-face contact with others, prioritize work and make decisions.</p>
<p>
Ability to communicate effectively with individuals in the organization, on the Board, and outside providers and consultants.</p>
<p>
Must be fully vaccinated against COVID-19 as defined by CDC.</p>
<h4 class="jobSectionHeader"><b>
About WEINGART CENTER ASSOCIATION</b></h4>
As one of the best comprehensive human services organizations in the western United States, Weingart Center is committed to removing barriers that keep people from housing. With multiple Interim and Permanent Supportive Housing solutions throughout the greater Los Angeles area, Weingart Center addresses the needs of seniors, Veterans, women, members of the LGBTQAI+ community, the formerly incarcerated, and many others experiencing homelessness. All Weingart Center housing solutions include comprehensive wraparound services, which are designed to help clients overcome challenges and clear the way for a fulfilling life.</div><p></p>

Case Manager

Champions In Service of San Fernando Valley and Greater Los Angeles

<div>
 Champions In Service Case Manager
 <br/>
 <br/>
 <strong>
  Job Announcement Date
 </strong>
 : March 2, 2026
 <br/>
 <br/>
 <strong>
  Agency
 </strong>
 : Champions In Service Job Title Role :
 <br/>
 <br/>
 Full-Time Case Manager Justice Care Management Program (JCM)
 <br/>
 <br/>
 <strong>
  Hourly Rate :
 </strong>
 $29.00 - $32.96
 <br/>
 <br/>
 <strong>
  Opening Date
 </strong>
 : March 2, 2026
 <strong>
  Closing Date
 </strong>
 : Until filled Open Positions : 1
 <br/>
 <br/>
 <strong>
  SUMMARY STATEMENT
 </strong>
 <strong>
  <em>
   :
  </em>
 </strong>
 The Case Manager position is essential in supporting individuals aged 18+ who are transitioning from incarceration back into society. Reporting to the President, Vice President of Programs, and JCM Program Manager, the case manager will provide direct services, outreach, case management, cultural mediation, and advocacy to help participants access critical services and regain control of their health and lives. The case manager will work closely with individuals to navigate complex systems and build a better future, with the ultimate goal of reducing recidivism and promoting recovery. This role is perfect for someone with lived experience, a strong connection to the community, and a passion for supporting others in their reintegration and success. The position requires a high level of independence, selfmotivation, and the ability to effectively engage with participants from diverse backgrounds within their communities.
 <br/>
 <br/>
 <strong>
  Duties And Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Caseload: Manage a caseload of 30 participants, providing individualized support and case management, while ensuring the timely completion of all required documentation.
  </li>
  <li>
   Advocacy and System Navigation: Provide advocacy services for participants, including attending court dates, DCFS meetings, doctor appointments, etc.
  </li>
  <li>
   Documentation: Maintain accurate and organized participant files, documenting activities, progress, and other contract-mandated information including using multiple case management data tracking systems.
  </li>
  <li>
   Reporting: Sharing program data through regular meetings, check-ins, and assessments.
  </li>
  <li>
   Community Engagement: Helping participants connect with community services and activities.
  </li>
  <li>
   Care Plans &amp; Assessments: Coordinate supportive services for clients, ensuring comprehensive and timely follow-up. Provide referrals for participants to extended community-based services and maintain strategies for ongoing resource connections. Conduct extensive client assessments for the purpose of setting goals and tracking progress.
  </li>
  <li>
   Team Participation: Actively contributing to team-building activities within the CIS and RICMS programs, as well as participating in required events during both weekdays and weekends. Represent JCM at community events such as health fairs, forums, and other public functions to increase awareness and engagement.
  </li>
  <li>
   Transportation: be willing to transport clients and use personal vehicle for work purposes.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications &amp; Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lived Experience: Formerly incarcerated or criminal justice system involved preferred.
  </li>
  <li>
   Education &amp; Experience: High school diploma or equivalent experience in case management, social work, or a similar role.
  </li>
  <li>
   Legal Eligibility: Permanent resident or US citizen with proof of work eligibility. Criminal background check is required for work with children and adolescents.
  </li>
  <li>
   Driver&rsquo;s License and Insurance: Must have valid California Class C Driver's License, minimum automobile insurance, reliable transportation, and be willing to transport clients and use personal vehicle for work purposes.
  </li>
  <li>
   Adaptability and Professionalism: Ability to work independently in a community-based environment, while managing a caseload and meeting program requirements.
  </li>
  <li>
   Proficient in Computer and Data Systems: Experienced with utilizing case management software to track and document client interactions, progress and outcomes. Comfortable with basic computer operations including data entry and general software navigation.
  </li>
  <li>
   Bilingual in Spanish is preferred.
  </li>
  <li>
   Successful completion of a TB test upon hire.
  </li>
 </ul>
</div>


Solari Enterprises Inc

<div><p><b>Position Overview:</b></p>
<p>
Adams &amp; Central is an affordable housing community comprised of 80 units, in Los Angeles, CA. The Community Manager is responsible, under the supervision of the Regional Manager, for all operations at the community, including, but not limited to, general administration, maintenance, directing on-site personnel, and managing resources to ensure a stabilized fiscal operation.</p>
<p><b>
Who We Are</b></p>
<p>
Solari Enterprises, Inc. is a full-service property management company specializing in affordable multi-family housing.</p>
<p><b>
Duties and Responsibilities:</b></p>
<ul>
<li>Oversee all on-site personnel</li>
<li>Complete reports related to the status of the community.</li>
<li>Maintain accurate resident files, in compliance with company policy and funding agency requirements.</li>
<li>Process applicants for vacancies, in an effort to maintain 100% occupancy rate.</li>
<li>Oversee the maintenance of the community, including unit inspections and adhering to the preventive maintenance schedule,</li>
<li>Collect all rents and address delinquencies, if any.</li>
</ul>
<p><b>Required Qualifications:</b></p>
<ul>
<li>2 &ndash; 5 years property management experience.</li>
<li>Experience in working with and supervising personnel.</li>
<li>Working knowledge of compliance as related to the Low Income Housing Credit program and Fair Housing.</li>
<li>General knowledge of fair housing</li>
<li>Experience with managing periodic inspections (such as HUD, TCAC and City inspections).</li>
<li>Tax Credit Experience</li>
<li>Excellent communication and interpersonal skills</li>
<li>Microsoft Word, Excel, Outlook and the general computer skills</li>
<li>Detail-oriented</li>
<li>Reliable transportation</li>
<li>Valid California driver&rsquo;s license</li>
<li>Proof of auto insurance</li>
</ul>
<p><b>Preferred Qualifications:</b></p>
<ul>
<li>Bilingual fluency in Spanish and English</li>
<li>Yardi program experience</li>
<li>General knowledge of fair housing, 504 ADA, HUD, and Section 42 regulations</li>
<li>Certified Professional of Occupancy Certification (CPO)- Section 8 only</li>
<li>Tax Credit Experience</li>
<li>Specialist in Housing Credit Management Designation (SHCM)- Section 42 only</li>
<li>Registered Apartment Manager ( RAM) Certification</li>
<li>Fair Housing Coordinator (FHC) Certification</li>
</ul>
<p><b>Compensation:</b></p>
<ul>
<li>$26/Hourly</li>
<li>Paid Holidays, Vacation and Sick Time</li>
<li>Medical, Dental, Vision, and life</li>
<li>Matching 401k</li>
</ul>
<p>EOE</p></div>

Affordable Housing Community Manager - Adams & Central

Therapeutic Play Foundation

<p><b>Outreach Program Manager</b></p><p>Full-Time | Salaried | Hybrid Reports To: Operations Director Minimum Three (3) In-Person Days Per Week Required</p><p><b>Position Summary</b></p><p>The Outreach Program Manager serves as the operational lead for Community Health Workers (CHWs) and all outreach-based workforce execution across CalAIM, Healthcare Access, STRTP, and ARTGard programming.</p><p>This role supervises CHWs, oversees call center assignments, field-based engagement (including door knocking and tabling), mail outreach campaigns, Community Play Dates, and Wellness Labs (CHW-related components), and ensures timely documentation compliance.</p><p>The Outreach Program Manager ensures CHWs demonstrate professionalism, complete assigned outreach tasks, and meet documentation and engagement standards aligned with grant, MCP, and organizational expectations.</p><p>Clinical supervision of LCMs and therapeutic documentation quality remains under the Clinical Team Lead.</p><p><b>Core ResponsibilitiesCHW Supervision &amp; Workforce Leadership</b></p><ul><li>Directly supervise Community Health Workers (CHWs) &bull; Provide regular oversight meetings and performance feedback &bull; Monitor professionalism, reliability, and engagement quality &bull; Ensure CHWs meet outreach and documentation expectations &bull; Address performance concerns in collaboration with Operations Director</li></ul><p><b>Call Center &amp; Outreach Assignment Oversight</b></p><ul><li>Assign and monitor CHW call center shifts and outreach call campaigns&bull; Ensure CHWs complete required call quotas and outreach attempts&bull; Monitor documentation of call center engagement activities&bull; Track and verify OTF/RTF documentation related to outreach contacts&bull; Ensure auto-dialer or call tracking systems are utilized appropriately&bull; Provide follow-up for incomplete call assignments or missing documentation</li></ul><p><b>Field Outreach &amp; Community Engagement Standards</b></p><ul><li>Ensure CHWs demonstrate professionalism during door knocking, tabling events, and in-person outreach&bull; Monitor adherence to safety protocols and community engagement guidelines&bull; Oversee coordination of mail outreach campaigns and documentation of outreach attempts&bull; Ensure community partner interactions reflect organizational standards&bull; Provide day-of oversight for Community Play Dates, Wellness Labs, and major outreach initiatives</li></ul><p><b>Workforce Scheduling &amp; Payroll Coordination</b></p><ul><li>Draft expected shift assignments for outreach events, call center coverage, door knocking initiatives, and community programming&bull; Submit finalized shift schedules to HR for entry into Gusto&bull; Coordinate schedule changes with HR to ensure accurate payroll processing&bull; Monitor staffing coverage to prevent operational gaps</li></ul><p>Final payroll processing and compensation authority remain under HR and executive leadership.</p><p><b>Documentation &amp; CalAIM Compliance Oversight</b></p><ul><li>Monitor CHW progress note submission timelines&bull; Track OTF/RTF completion across call center, door knocking, and event-based outreach&bull; Maintain documentation compliance dashboards&bull; Provide reminders and corrective follow-up for missing documentation&bull; Escalate repeated non-compliance concerns to Operations Director&bull; Collaborate with Data, Grants &amp; Development Director when documentation gaps impact billing or reporting</li></ul><p>Clinical documentation quality remains under Clinical Team Lead oversight.</p><p><b>Outreach Playbooks &amp; Systems Development</b></p><ul><li>Lead development and refinement of outreach playbooks for call center operations, field engagement, and tabling&bull; Standardize workflows for documentation, outreach tracking, and event execution&bull; Ensure playbooks align with CalAIM, MCP, and grant compliance requirements</li></ul><p><b>Event Materials, Logistics &amp; Expense Oversight</b></p><ul><li>Submit flyer requests and coordinate with marketing/design&bull; Ensure outreach materials align with program guidelines&bull; Coordinate supply inventory and event preparation&bull; Create and submit expense reports related to outreach activities&bull; Ensure expenditures align with grant documentation standards</li></ul><p><b>CHW Training Academy &amp; Proficiency</b></p><ul><li>Oversee implementation of the CHW Training Academy&bull; Monitor CHW training completion and competency benchmarks&bull; Ensure CHWs demonstrate proficiency in outreach engagement, call center etiquette, documentation standards, and community professionalism &bull; Coordinate refresher training when needed</li></ul><p><b>Cross-Functional Collaboration</b></p><ul><li>Collaborate with Operations Director to ensure smooth day-to-day workforce execution &bull; Participate in weekly 30-minute Revenue &amp; Operations Alignment meeting &bull; Coordinate with Clinical Team Lead when outreach intersects with behavioral health considerations &bull; Work with Data, Grants &amp; Development Director to address compliance or reporting impacts</li></ul><p><b>Qualifications</b></p><ul><li>Bachelor&rsquo;s degree required (Public Health, Social Work, Healthcare Administration, or related field preferred) &bull; 3&ndash;5 years experience in outreach, program management, or community engagement &bull; Experience supervising CHWs or community-based workforce preferred &bull; Knowledge of CalAIM, Medi-Cal documentation standards, or grant-funded programs preferred &bull; Strong leadership, organizational, and accountability skills &bull; Ability to manage workforce compliance and field execution simultaneously</li></ul><p><b>Work Environment &amp; Compensation</b></p><ul><li>Full-time (40 hours per week)&bull; Hybrid role with minimum three (3) in-person days required. South LA&bull; Additional in-person attendance required for major outreach events&bull; Salary Range: $66,560 &ndash; $87,360 annually&bull; Benefits include healthcare benefits, PTO, and professional development opportunities</li></ul><p>Job Type: Full-time</p><p>Pay: $66,560.00 - $87,360.00 per year</p><p>Benefits:</p><ul><li>Paid time off</li></ul><p>Work Location: Hybrid remote in Los Angeles, CA 90043</p>

Outreach Program Manager

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Affordable Housing Community Manager - Adams & Central

Outreach Program Manager