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dir-public relations & marketing Jobs in Manama

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director of public relations and marketing communication Jobs in Manama

director of public relations and marketing communication

guest relations manager

public relations manager

Grnata Group

<div>
 
 The
 
 Public Relations (PR) Manager
 
 is responsible for developing, executing, and overseeing the organization's comprehensive communication strategy, managing external image, and building strong, positive relationships with media, stakeholders, and the public. This strategic leadership role requires a proactive approach to brand defense, crisis communication, and utilizing market research to inform all public-facing activities.
 
 
 
 
 
 
 <ul>
 <li>
 
 
 Communication Strategy:
 
 Develop and lead the execution of strategic PR and corporate communication plans aligned with the company&rsquo;s business objectives and brand identity.
 
 
 </li>
 <li>
 
 
 Media and Stakeholder Relations:
 
 Cultivate and maintain strong relationships with key media outlets, industry influencers, government entities, and the local community.
 
 
 </li>
 <li>
 
 
 Content and Crisis Management:
 
 Oversee the creation of all public relations materials (press releases, media kits, public statements) and lead effective
 
 crisis communication
 
 responses to protect and preserve the brand reputation.
 
 
 </li>
 <li>
 
 
 Market Analysis &amp; Research:
 
 
 Experienced in preparing feasibility studies, conducting research, and analyzing results
 
 to measure public sentiment, media coverage impact, and overall campaign effectiveness.
 
 
 </li>
 <li>
 
 
 Team Leadership:
 
 Provide high-level guidance, mentorship, and direction to the PR/Communications team, fostering innovation and professional excellence.
 
 
 </li>
 <li>
 
 
 Reporting:
 
 
 Proficiency in writing detailed analytical reports
 
 on PR performance, market perception, and budget utilization for executive management,
 
 in both Arabic and English
 
 .
 
 
 </li>
 <li>
 
 
 Budget and Planning:
 
 Manage the PR budget, resources, and logistics, demonstrating
 
 high-level skills in planning, organization, and leadership
 
 to execute complex campaigns under pressure.
 
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 <ul>
 <li>
 
 
 Education:
 
 
 University qualification of at least a Bachelor&rsquo;s degree
 
 in Public Relations, Communications, Journalism, or a related field, along with
 
 specialized certifications in the field
 
 (e.g., CIPR, PRSA, or digital communication/social media strategy).
 
 
 </li>
 <li>
 
 
 Professional Experience:
 
 
 
 <ul>
 <li>
 
 
 A minimum of 10 years of experience in management and leadership.
 
 
 
 </li>
 <li>
 
 
 A minimum of 5 years of experience within the Public Relations and Corporate Communications sector itself.
 
 
 
 </li>
 </ul>
 </li>
 <li>
 
 
 Technical Skills:
 
 
 Full knowledge of all Microsoft Office programs
 
 (Word, Excel, PowerPoint) for reporting and presentations, in addition to experience with
 
 CRM
 
 systems for managing stakeholder relationships and media databases.
 
 
 </li>
 <li>
 
 
 Core Competencies:
 
 Demonstrated ability to exhibit strong
 
 problem-solving
 
 capabilities and the
 
 ability to withstand work pressure
 
 in fast-moving and high-stakes communication environments.
 
 
 </li>
 <li>
 
 
 Strategic Acumen:
 
 Proven capability to link PR activity directly to business goals and utilize research for strategic decision-making.
 
 
 
 
 
 </li>
 </ul>
 Benefits
 
 
 <ul>
 <li>
 
 Competitive salary package.
 
 
 </li>
 <li>
 
 Annual leave and public holidays.
 
 
 </li>
 <li>
 
 Professional development and training opportunities.
 
 
 </li>
 <li>
 
 Career growth within a dynamic and expanding company.
 
 
 </li>
 <li>
 
 Collaborative work environment with a supportive team.
 
 
 </li>
 <li>
 
 Opportunities to work on high-value real estate projects.
 
 
 
 
 
 </li>
 </ul>
</div>

Public Relations Manager

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25183180
 
 
 
 Job Category
 
 Public Relations &amp; Communications
 
 
 
 Location
 
 The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Responsible for developing and implementing an ongoing media and community relations program to enhance the property's sales and marketing efforts in order to target market and reinforce the company identity. Provides crisis communications assistance to properties. Ensures information to the public and community is displayed correctly and effectively with the best opportunities for providing business. Develops and implements an ongoing, focused media and community relations program.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Marketing, Business Administration, or related major; 4 years experience in public relations, communications, or related professional area.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 4-year degree from an accredited university in Marketing, Business Administration, or related major; 2 years experience in public relations, communications, or related professional area.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Building Brand and Property Awareness to Drive Revenue
 
 
 
 <ul>
 <li>
 Works collaboratively with local, regional and national resources to build awareness and increase exposure for the property and restaurants.
 </li>
 <li>
 Solicits new media outlets and travel media individuals.
 </li>
 <li>
 Selects the best opportunities for the property based on market conditions and property needs.
 </li>
 <li>
 Uses creative selling abilities to obtain maximum exposure through travel journalists and media outlets.
 </li>
 <li>
 Increases awareness within the travel media community as well as coordinating events to gain exposures and grow revenue in the restaurant outlets.
 </li>
 <li>
 Maintains website content and updates website with new promotions in order to generate additional revenue.
 </li>
 <li>
 Manages the hotel&rsquo;s social media efforts, if applicable.
 </li>
 <li>
 Works with online media outlets to promote the hotel.
 </li>
 <li>
 Organizes and conducts all photo shoots for web site content.
 </li>
 <li>
 Coordinates offers and information for all publications and inserts with regard to brand loyalty reward mailings.
 </li>
 <li>
 Develops brochure and property collateral materials.
 </li>
 <li>
 Participates in all property imaging work (e.g., signage).
 </li>
 <li>
 Ensures consistent brand and property message is communicated in all public relations and communications efforts.
 </li>
 <li>
 Ensures consistency in individual property's voice on all guest touch points and public relations and communications, not only following corporate graphic standards, but also on behalf of the individual property.
 
 
 </li>
 </ul>
 
 Building Successful Relationships
 
 
 
 <ul>
 <li>
 Builds and strengthens relationships with existing and new travel writers and local media to ensure future exposure. Activities include calls, entertainment, FAM trips, trade shows, etc.
 </li>
 <li>
 Develops relationships within community to strengthen and expand customer base for sales opportunities and additional revenue.
 </li>
 <li>
 Manages and develops relationships with key internal and external stakeholders.
 </li>
 <li>
 Conducts solicitation and maintenance calls to media.
 </li>
 <li>
 Develops strong relationships with e-commerce vendors, media, and distribution channels to ensure quality, cost effective creative executions.
 </li>
 <li>
 Identifies and communicates with distribution channels that can sell distress inventory to drive property occupancy.
 </li>
 <li>
 Provides all communications channels with creative and unique tools to assist in the public relations and communications of the property.
 </li>
 <li>
 Acts as liaison between corporate and individual properties in rolling out programs and making sure that properties are taking advantage of all opportunities provided through corporate.
 </li>
 <li>
 Assists property in developing promotions for various campaigns.
 
 
 </li>
 </ul>
 
 Developing and Coordinating Communication Efforts
 
 
 
 <ul>
 <li>
 Provides accurate, complete and effective communications to visiting journalists, publicity or promotions.
 </li>
 <li>
 Evaluates new public relations opportunities for the property.
 </li>
 <li>
 Develops strategic public relations plan for property, includes group, leisure and local efforts.
 </li>
 <li>
 Manages individual and group media visits.
 </li>
 <li>
 Identifies and coordinates community service activities in concert with the public image and needs of the resort.
 </li>
 <li>
 Provides strategic counsel, issues statements and supports Executive Teams at properties.
 </li>
 <li>
 Creates contracts as required for location photo shoots, trade agreements, etc. with appropriate approvals.
 </li>
 <li>
 Directs creative print fulfillment; ensures corporate branding standards and legal compliances are met and incorporated into collateral.
 </li>
 <li>
 Writes all hotel press releases and other content for print media and electronic media.
 
 
 </li>
 </ul>
 
 Providing Exceptional Customer Service
 
 
 
 <ul>
 <li>
 Sets a positive example for guest relations.
 </li>
 <li>
 Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints.
 </li>
 <li>
 Observes service behaviors of employees and provides feedback to individuals and/or managers; continuously strives to improve service performance.
 </li>
 <li>
 Conducts site inspections with visiting journalists.
 
 
 </li>
 </ul>
 
 Additional Responsibilities
 
 
 
 <ul>
 <li>
 Keeps detailed files and records on all matters relative to property's public materials.
 </li>
 <li>
 Ensures that property is following all corporate public relations guidelines.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
 
 
 Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
 
 
 Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
 
 
 In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
</div>

Dir-Public Relations & Marketing

<div>Additional Information 
Job Number25183180 
Job CategoryPublic Relations &amp; Communications 
LocationThe Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Responsible for developing and implementing an ongoing media and community relations program to enhance the property's sales and marketing efforts in order to target market and reinforce the company identity. Provides crisis communications assistance to properties. Ensures information to the public and community is displayed correctly and effectively with the best opportunities for providing business. Develops and implements an ongoing, focused media and community relations program. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>2-year degree from an accredited university in Marketing, Business Administration, or related major; 4 years experience in public relations, communications, or related professional area.</li></ul>
OR
<ul><li>4-year degree from an accredited university in Marketing, Business Administration, or related major; 2 years experience in public relations, communications, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Building Brand and Property Awareness to Drive Revenue
<ul><li>Works collaboratively with local, regional and national resources to build awareness and increase exposure for the property and restaurants.</li></ul>
<ul><li>Solicits new media outlets and travel media individuals.</li></ul>
<ul><li>Selects the best opportunities for the property based on market conditions and property needs.</li></ul>
<ul><li>Uses creative selling abilities to obtain maximum exposure through travel journalists and media outlets.</li></ul>
<ul><li>Increases awareness within the travel media community as well as coordinating events to gain exposures and grow revenue in the restaurant outlets.</li></ul>
<ul><li>Maintains website content and updates website with new promotions in order to generate additional revenue.</li></ul>
<ul><li>Manages the hotel&rsquo;s social media efforts, if applicable.</li></ul>
<ul><li>Works with online media outlets to promote the hotel.</li></ul>
<ul><li>Organizes and conducts all photo shoots for web site content.</li></ul>
<ul><li>Coordinates offers and information for all publications and inserts with regard to brand loyalty reward mailings.</li></ul>
<ul><li>Develops brochure and property collateral materials.</li></ul>
<ul><li>Participates in all property imaging work (e.g., signage).</li></ul>
<ul><li>Ensures consistent brand and property message is communicated in all public relations and communications efforts.</li></ul>
<ul><li>Ensures consistency in individual property's voice on all guest touch points and public relations and communications, not only following corporate graphic standards, but also on behalf of the individual property.</li></ul> 
Building Successful Relationships
<ul><li>Builds and strengthens relationships with existing and new travel writers and local media to ensure future exposure. Activities include calls, entertainment, FAM trips, trade shows, etc.</li></ul>
<ul><li>Develops relationships within community to strengthen and expand customer base for sales opportunities and additional revenue.</li></ul>
<ul><li>Manages and develops relationships with key internal and external stakeholders.</li></ul>
<ul><li>Conducts solicitation and maintenance calls to media.</li></ul>
<ul><li>Develops strong relationships with e-commerce vendors, media, and distribution channels to ensure quality, cost effective creative executions.</li></ul>
<ul><li>Identifies and communicates with distribution channels that can sell distress inventory to drive property occupancy.</li></ul>
<ul><li>Provides all communications channels with creative and unique tools to assist in the public relations and communications of the property.</li></ul>
<ul><li>Acts as liaison between corporate and individual properties in rolling out programs and making sure that properties are taking advantage of all opportunities provided through corporate.</li></ul>
<ul><li>Assists property in developing promotions for various campaigns.</li></ul> 
Developing and Coordinating Communication Efforts
<ul><li>Provides accurate, complete and effective communications to visiting journalists, publicity or promotions.</li></ul>
<ul><li>Evaluates new public relations opportunities for the property.</li></ul>
<ul><li>Develops strategic public relations plan for property, includes group, leisure and local efforts.</li></ul>
<ul><li>Manages individual and group media visits.</li></ul>
<ul><li>Identifies and coordinates community service activities in concert with the public image and needs of the resort.</li></ul>
<ul><li>Provides strategic counsel, issues statements and supports Executive Teams at properties.</li></ul>
<ul><li>Creates contracts as required for location photo shoots, trade agreements, etc. with appropriate approvals.</li></ul>
<ul><li>Directs creative print fulfillment; ensures corporate branding standards and legal compliances are met and incorporated into collateral.</li></ul>
<ul><li>Writes all hotel press releases and other content for print media and electronic media.</li></ul> 
Providing Exceptional Customer Service
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals and/or managers; continuously strives to improve service performance.</li></ul>
<ul><li>Conducts site inspections with visiting journalists.</li></ul> 
Additional Responsibilities
<ul><li>Keeps detailed files and records on all matters relative to property's public materials.</li></ul>
<ul><li>Ensures that property is following all corporate public relations guidelines.</li></ul> 
 </div><div>#LI-NS1</div>
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Four Seasons Hotels and Resorts

<div>
 
 About Four Seasons
 
 
 
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
 
 About the location:
 
 
 
 On an exclusive island in the heart of the Kingdom&rsquo;s capital, Four Seasons Hotel Bahrain Bay, with its unique architecture, has become an iconic landmark that soars as a destination in its own right, combining the best of a beach holiday and an urban getaway.
 
 
 
 About The Role
 
 
 
 The Director of Public Relations and Marketing Communication will be responsible for supports the development and execution of marketing and advertising initiatives, including the annual public relations plan. A key focus will be on enhancing the hotel&rsquo;s digital presence through the website, e-newsletters, and other electronic marketing tools.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Develop innovative publicity strategies to boost awareness and positive perception of the hotel, spa, culinary offerings, services, and team members.
 </li>
 <li>
 Align programs with the marketing plan and leverage spontaneous opportunities.
 </li>
 <li>
 Maximize media exposure through strategic editorial pitches and research, targeting key feeder markets.
 </li>
 <li>
 Maintain strong relationships with media contacts and distribute press releases, media kits, and other PR materials.
 </li>
 <li>
 Assist in crafting and executing a comprehensive annual PR plan aligned with the hotel&rsquo;s marketing strategy, including segment strategies and key initiatives.
 </li>
 <li>
 Utilize electronic marketing platforms to enhance visibility, including eNewsletters, email broadcasts, customized mini-sites, and other digital opportunities.
 </li>
 <li>
 Maintain an up-to-date image and video library.
 </li>
 <li>
 Ensure the Hotel&rsquo;s website is current and aligned with corporate standards, optimizing visual content for media coverage.
 </li>
 <li>
 Adhere to Four Seasons&rsquo; sales and marketing standards while fostering a collaborative and professional work environment.
 </li>
 <li>
 Ensure all promotional content advertising, direct mail, and collateral reflects Four Seasons&rsquo; brand image and maintains high standards of professionalism.
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 <ul>
 <li>
 Must have experience as a Director of Public Relations role within a luxury hotel environment to be considered for this position.
 </li>
 <li>
 Bachelor&rsquo;s degree in Public Relations, Communications, Marketing, or a related field. A Master&rsquo;s degree is a plus.
 </li>
 <li>
 Proven track record in developing and executing successful PR and marketing strategies
 </li>
 <li>
 Strong leadership and team management skills
 </li>
 <li>
 Excellent written and verbal communication abilities
 </li>
 <li>
 Advanced media relations and crisis communication experience
 </li>
 <li>
 Proficiency in digital marketing tools, content creation, and analytics
 </li>
 <li>
 Strong understanding of brand positioning and storytelling
 </li>
 <li>
 Ability to manage multiple projects and deadlines in a fast-paced environment
 </li>
 <li>
 Familiarity with graphic design and production processes is a plus
 </li>
 <li>
 Tech-savvy with knowledge of CMS platforms, email marketing tools, and social media management
 </li>
 </ul>
</div>

Director of Public Relations and Marketing Communication

Ramada by Wyndham Bahrain

Job Description &ndash; Housekeeping ManagerDepartment: Housekeeping Reports To: Rooms Division Manager / General Manager Position Level: Department Head Location: Manama (4 star hotel )Applicants : Only candidates short listed will be contacted.Position SummaryThe Housekeeping Manager oversees the overall cleanliness, presentation, and maintenance of all guest rooms, public areas, back-of-house spaces, and laundry operations. This role ensures the highest standards of hygiene, service, and productivity while effectively managing a large, diverse team. The Housekeeping Manager works closely with other departments to deliver exceptional guest satisfaction and operational excellence.Key Responsibilities1. Operational Management<ul><li>Ensure all guest rooms, public areas, offices, corridors, and facilities are cleaned and maintained to brand standards.</li><li>Develop and implement daily cleaning schedules, deep-cleaning programs, and maintenance plans.</li><li>Oversee laundry operations including linen, towels, uniforms, and outsourcing services.</li><li>Conduct regular inspections of rooms and public areas to ensure quality and consistency.</li><li>Monitor inventory levels of guest supplies, amenities, chemicals, and equipment.</li><li>Coordinate with Engineering for maintenance issues.</li></ul>2. Staff Management &amp; Training<ul><li>Lead, train, motivate, and supervise Room Attendants, Public Area Attendants, Laundry Staff, Supervisors, and Coordinators.</li><li>Prepare weekly duty rosters, shift allocations, and vacation planning.</li><li>Conduct performance evaluations and disciplinary actions when required.</li><li>Provide ongoing training for SOP compliance, safety, chemical handling, and guest service etiquette.</li></ul>3. Budget &amp; Cost Control<ul><li>Prepare, manage, and monitor the department&rsquo;s annual budget including payroll, linen, laundry, chemicals, cleaning supplies, equipment, and guest amenities.</li><li>Track productivity metrics (rooms per attendant, cost per occupied room, linen par levels, etc.).</li><li>Control wastage and implement cost-effective processes.</li><li>Approve departmental purchases and manage vendor relations.</li></ul>4. Guest Service &amp; Quality Assurance<ul><li>Ensure timely response to guest requests, preferences, and complaints.</li><li>Maintain high cleanliness scores from guest satisfaction surveys, audits, and brand inspections.</li><li>Work closely with Front Office to manage room status, turnarounds, VIP setups, and special requests.</li></ul>5. Compliance, Safety &amp; Standards<ul><li>Ensure all housekeeping operations adhere to hotel brand standards and local health &amp; safety regulations.</li><li>Maintain MSDS documentation, chemical safety procedures, and training compliance.</li><li>Implement sustainability programs for energy, water, and chemical usage.</li><li>Brand Audits Internal and External</li><li>QA Audits</li><li>CPOR monitoring and controlling</li><li>R.A.P monitoring and controlling</li></ul>Qualifications &amp; Requirements<ul><li>Bachelor&rsquo;s degree in Hospitality Management or related field (preferred).</li><li>Minimum 3&ndash;5 years of experience in Housekeeping management, preferably in a 4&ndash;5 star hotel environment.</li><li>Strong leadership, communication, and organizational skills.</li><li>Knowledge of PMS systems, inventory systems, and budgeting.</li><li>Ability to work under pressure and handle high-volume operations.</li><li>Excellent attention to detail and commitment to cleanliness standards.</li></ul>Key Competencies<ul><li>Leadership &amp; Team Development</li><li>Time Management</li><li>Financial Acumen</li><li>Quality Control</li><li>Problem-Solving</li><li>Duty Manager evening shift on rotation .</li><li>Guest Service Orientation</li><li>Training &amp; Coaching</li><li>Multitasking &amp; Prioritization</li></ul>Job Type: Full-time

Looking for Housekeeping Manager

<div><h1 class="jobSectionHeader">SUMMARY</h1>
The Executive Housekeeper is responsible for the hotel&rsquo;s commercial, quality and people performance in Housekeeping department. The incumbent will combine strategic thought and planning which will enhance the growth and profitability of the department.
The Executive Housekeeper will ensure to deliver the following business objectives subject to the budget and annual targets: departmental cost, guest satisfaction score (OSAT), quality audit score (QA), employee engagement and departmental Health &amp; Safety audit compliance.
KEY RESPONSIBILITIES<ul><li>
Ensures the highest possible standard of cleanliness and standards of all guest rooms and public areas.</li><li>
Ensured 100% compliance with brand standards.</li><li>
Managing the payroll, linen and other departmental costs in accordance of business demand and departmental budget.</li><li>
Carries out monthly linen inventory.</li><li>
Continuously evolve / improve departmental SOPs and productivity of the department.</li><li>
Schedule&rsquo;s routine inspections of all housekeeping areas (rooms and public) by/with the Assistant Executive Housekeeper and Housekeeping Supervisors to ensure that the furnishing, facilities and equipment are clean and in good repair.</li><li>
Supervises outside contractors to ensure contractual compliance.</li><li>
Ensures service standards are consistently reviewed and monitored, and in compliance with Wyndham brand standards and 3rd party inspection standards.</li><li>
Ensures departmental health and safety compliance.</li><li>
Maintains appropriate standards for dress, hygiene, uniforms, appearance, and conduct of housekeeping team members.</li><li>
Is responsible for all flower arrangements placed in the public areas and rooms.</li><li>
Ensures that all daily VIP rooms, special request rooms long stay guest for arrivals are inspected personally.</li><li>
Implementing assigned task during emergencies such as fire, power failure and natural disaster.</li><li>
Liaises with the hotels contracted company for pest control to ensure that an effective program is instituted and supervised.</li><li>
Ensure all guests and internal stakeholders receive prompt and courteous service.</li><li>
Inspects guest and public areas on a regular basis to ensure that the furnishings, facilities, and equipment are clean and in good repair.</li><li>
Manages spring cleaning schedules and follow up on all machinery linked to Housekeeping/Laundry.</li><li>
Makes recommendations regarding the upkeep of furnishings, facilities, and equipment, ensuring they are clean and in good repair.</li><li>
Informs other departments of the housekeeping matters that concern them, particularly the Engineering, Front Office, and the Food and Beverage Department. Maintains open channels of communication with other Department Heads and the Operations Manager/Director of Operations/ Executive Assistant Manager/General Manager.</li><li>
Responsible for effective People leadership of the housekeeping team, involving recruitment and onboarding of new team members, driving team member engagement, coaching, training, continuous performance management (regular 1:1 conversations), and managing employee relations in conjunction with HR.</li><li>
To conduct or chair regular communication meetings with team(s) and actively participate in relevant business meetings to facilitate effective communication.</li><li>
Acting as a role model for the Count On me Service culture.</li></ul>
<div><h2 class="jobSectionHeader">Experience Needed</h2><h1 class="jobSectionHeader">
KEY COMPETENCIES</h1>
Alongside with the fundamentals of the brand service culture, the incumbent will be required to demonstrate the below competencies:<ul><li>
Excellent communication</li><li>
Operations Management</li><li>
Leadership</li><li>
Business Acumen</li><li>
Exceptional service delivery</li><li>
Attention to detail</li><li>
Planning &amp; organisation</li><li>
Teamwork</li><li>
Ability to work in a multi-tasking and multi-cultural environment</li><li>
Self-motivation</li><li>
Flexibility</li></ul><h1 class="jobSectionHeader">
BACKGROUND</h1><ul><li>
Minimum 1.5 years&rsquo; experience as an Assistant Housekeeper Manager/ Executive Housekeeper within a similar-sized hotel</li><li>
Experience from a international hotel brand is an advantage</li><li>
Proficiency in Opera Cloud</li><li>
Diploma or vocational training in hospitality is an advantage</li></ul></div>
<div><h2 class="jobSectionHeader">Required Skills</h2><h3 class="jobSectionHeader">
Tools</h3>
Opera PMS<h3 class="jobSectionHeader">
General skills</h3>
Housekeeping Management, People leadership</div>
<div><h2 class="jobSectionHeader">Values</h2>
Integrity, Accountability, Leadership, Fun, Continuous learning</div>
<div><h2 class="jobSectionHeader">Benefits</h2>
Incentive plans, Learning &amp; development programmes, Career development</div></div>

Executive Housekeeper

Hilton

<div>Guest Relations Manager
A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. 
 
What will I be doing? 
As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Meet, greet and direct Guests who enter the lobby area</li>
<li>Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements</li>
<li>Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner</li>
<li>Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations</li>
<li>Manage, record and resolve promptly Guest or customer complaints</li>
<li>Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge</li>
<li>Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate</li>
<li>Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest</li>
<li>Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget</li>
<li>Maintain good communication and work relationships in all hotel areas</li>
<li>Maintain staffing levels to meet business demands</li>
<li>Attend all Reception meetings and Executive Lounge Meetings</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Assist with other departments, as necessary</li>
</ul>What are we looking for? 
Guest Relations Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous managerial experience in a customer service function</li>
<li>An ability to listen and respond to demanding Guest needs</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Ability to work under pressure</li>
<li>Flexibility to respond to a variety of different work situations</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in a customer service function or a similar role</li>
<li>A passion for delivering an exceptional level of Guest service</li>
<li>High level of IT proficiency</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Guest Relations Manager

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