associate business analyst

customer success analyst

security analyst

test engineer l4

quality analyst

Lepide

<div>
 
 
 Quality Analyst
 
 
 
 
 
 
 
 Position Summary:
 
 
 
 
 
 
 We are looking for Quality Analyst (Manual) with 2 plus years of industry experience to work alongside our growing team of quality analysts and product developers. The QA will be responsible for ensuring the product meets the established standards of quality including reliability, usability and performance.
 
 
 
 
 
 
 Desired Candidate Profile:
 
 
 
 
 
 <ul>
 <li>
 Manual testing - test cases, test execution, reporting bugs
 </li>
 <li>
 Document, and track, case histories, issues, and actionable steps taken, and implementation and post implementation support
 </li>
 <li>
 Preparing test cases for module, integration and system testing
 </li>
 <li>
 Design and develop tools for test management, execution and reporting to enhance the overall software testing process
 </li>
 <li>
 Strong process knowledge in quality assurance
 </li>
 <li>
 Should have good track record of identifying and resolving quality issues
 </li>
 <li>
 The key responsibilities of this person will be to test the product for functional, look and feel of the GUI and performance
 </li>
 <li>
 To keep in close loop of developers to report/troubleshoot issues
 </li>
 </ul>
 
 
 
 
 
 Required Skills and Qualifications:
 
 
 
 
 
 <ul>
 <li>
 0-1 years of experience in testing web and windows-based applications
 </li>
 <li>
 Good experience in performance testing is a must have
 </li>
 <li>
 Creating test cases, test sets, test executions for web and windows-based applications
 </li>
 <li>
 Performing ad-hoc testing, smoke testing, data driven testing, cross-browser testing
 </li>
 <li>
 Performing release acceptance, functional, integration, system level, and regression testing
 </li>
 <li>
 Testing various builds and patches
 </li>
 <li>
 Ability to work in a rapidly changing environment
 </li>
 <li>
 Knowledge of Active Directory, Group Policy, Windows File Server and SQL is an advantage
 </li>
 <li>
 Experience with Atlassian products and XRAY is an advantage
 </li>
 <li>
 Must be able to work under pressure and towards deadlines
 </li>
 </ul>
 
 
</div>

Quality Analyst

HCLTech

<div>
 
 HCL is hiring for Quality Deputy Manager || Content Moderation
 
 
 
 
 
 I
 
 nterested candidates, drop in your resume along with below details as mandate
 
 
 
 
 Subject - Quality Content Manager
 
 
 
 Email - Anku.jain@hcltech.com
 
 
 Experience in Quality Content Manager in years -
 
 
 Current CTC
 
 
 Expected CTC -
 
 
 Preferred location -
 
 
 US shifts - Yes/No
 
 
 Notice period.
 
 
 
 
 
 
 
 
 Deputy Manager &ndash; Quality Lead
 
 
 Position: Deputy Manager &ndash; Quality
 
 
 Department: Operations / Quality
 
 
 Location: Noida
 
 
 Reports To: Operations Manager / Delivery Head
 
 
 Role Summary:
 
 
 The Quality Lead will be responsible for driving process excellence, ensuring high service delivery standards, and implementing quality frameworks across projects. The role involves leading a team of Quality Analysts, managing audits, identifying process gaps, and collaborating with stakeholders for continuous improvement and client satisfaction.
 
 
 
 
 
 Key Responsibilities:
 
 <ol>
 <li>
 Lead and manage the Quality team to ensure defined quality parameters and client SLAs are met.
 </li>
 <li>
 Design and implement quality frameworks, SOPs, and audit checklists.
 </li>
 <li>
 Conduct regular transaction audits and share actionable insights with operations and training teams.
 </li>
 <li>
 Analyze process trends, prepare RCA (Root Cause Analysis) and CAPA (Corrective Action &amp; Preventive Action).
 </li>
 <li>
 Drive calibration sessions with clients and internal teams to ensure scoring alignment.
 </li>
 <li>
 Identify improvement opportunities using data-driven analysis and implement process enhancement plans.
 </li>
 <li>
 Generate weekly and monthly Quality MIS reports for leadership and clients.
 </li>
 <li>
 Collaborate with Training and Ops teams for upskilling and re-training based on audit findings
 </li>
 <li>
 Monitor agent performance and support continuous improvement initiatives.
 </li>
 <li>
 Ensure compliance with client and organizational standards.
 </li>
 </ol>
 
 
 
 
 Key Skills &amp; Competencies:
 
 <ol>
 <li>
 Strong understanding of quality frameworks (COPC / ISO / Six Sigma preferred).
 </li>
 <li>
 Excellent analytical and problem-solving skills.
 </li>
 <li>
 Advanced MS Excel and reporting skills; Power BI knowledge is a plus.
 </li>
 <li>
 Strong stakeholder management and communication skills.
 </li>
 <li>
 Experience in calibration and process audits.
 </li>
 <li>
 Educational Qualification &amp; Experience:
 </li>
 <li>
 Graduate / Postgraduate (preferred: Business / Operations Management).
 </li>
 <li>
 7&ndash;10 years of total experience with at least 3 years in a Quality leadership role in BPO / ITES industry.
 </li>
 <li>
 Experience in managing Quality for international clients preferred.
 </li>
 </ol>
 
 
</div>

Quality Manager - Content Moderation || Noida || US Shifts

<div>
 
 
 Associate Business Analyst
 
 
 
 
 
 
 
 
 About Us
 
 
 
 
 
 
 
 With Offices in Texas, London and Delhi NCR, Lepide is a global IT security organization, leading the data-centric audit and protection (DCAP) market with the award-winning Lepide Data Security Platform. Our mission is to change the way most organizations protect their unstructured data. By putting data at the centre of their IT security strategy, they can ensure they are tackling data security at the source of the problem. We help organizations by providing enterprise level insight into data and the surrounding systems, whether on-premises or in the cloud. Statistically:
 
 <ul>
 <li>
 We have over 1000 customers across 150 countries globally.
 </li>
 <li>
 We have unprecedented customer support with 99% customer satisfaction.
 </li>
 <li>
 We are the fastest growing provider of DCAP in the market today.
 </li>
 </ul>
 
 
 
 
 
 
 Position Overview
 
 
 
 
 
 
 
 
 
 We are looking for a detail-oriented and technically curious
 
 Associate Business Analyst
 
 who has a strong interest in technical documentation, product understanding, and cross-functional collaboration. In this role, you will work closely with Product Managers, Engineering teams, and Subject Matter Experts (SMEs) to create high-quality documentation and support product clarity across teams.
 
 
 This is an excellent opportunity for someone early in their career who enjoys analysing technical concepts and turning them into simple, user-friendly content.
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 
 Technical Documentation
 
 
 <ul>
 <li>
 Create clear, concise, and well-structured technical documentation, including user guides, product manuals, API documentation, FAQs, and knowledge-base articles.
 </li>
 <li>
 Develop high-quality technical blogs, how-to guides, and product-focused content for internal and external audiences.
 </li>
 <li>
 Translate complex technical concepts into simple, user-friendly language without losing accuracy.
 </li>
 </ul>
 
 
 Product &amp; Requirement Analysis
 
 
 <ul>
 <li>
 Work with product managers and engineering teams to collect requirements, understand new features, and document them effectively.
 </li>
 <li>
 Assist in creating functional specifications, business requirement documents (BRDs), and workflow diagrams.
 </li>
 </ul>
 
 
 Cross-Functional Collaboration
 
 
 <ul>
 <li>
 Collaborate with SMEs, developers, QA, and support teams to ensure technical accuracy and completeness of all documents.
 </li>
 <li>
 Maintain documentation libraries and ensure they are updated based on product changes or customer feedback.
 </li>
 </ul>
 
 
 Quality &amp; Continuous Improvement
 
 
 <ul>
 <li>
 Review existing documentation to improve clarity, consistency, and alignment with product updates.
 </li>
 <li>
 Ensure that all documentation follows company standards, tone, and style guidelines.
 </li>
 </ul>
 
 
 
 
 
 
 Required Skills and Qualifications
 
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in
 
 engineering (CSE/IT/ECE or related field).
 
 </li>
 <li>
 
 0&ndash;2 years of experience
 
 in business analysis, technical writing, or documentation-related roles.
 </li>
 <li>
 Strong written communication skills with the ability to simplify complex topics.
 </li>
 <li>
 Basic understanding of software products, IT systems, or technical workflows.
 </li>
 <li>
 Ability to create structured, organized, and accurate documentation.
 </li>
 <li>
 Analytical mindset with high attention to detail.
 </li>
 <li>
 Ability to work cross-functionally and gather information effectively from different teams.
 </li>
 </ul>
 
 
 
 
 
 Nice to Have
 
 
 <ul>
 <li>
 Experience writing documentation or content in
 
 cybersecurity, data security, or enterprise IT
 
 domains.
 </li>
 <li>
 Familiarity with technologies like
 
 Microsoft 365, Windows Server, Active Directory, SQL, APIs
 
 , etc.
 </li>
 <li>
 Basic knowledge of
 
 HTML, Markdown
 
 , or other web documentation formats.
 </li>
 <li>
 Experience using tools like
 
 Confluence, GitBook, Notion, ReadMe
 
 , or similar documentation platforms.
 </li>
 <li>
 Understanding of SDLC, product development, and IT terminology.
 </li>
 </ul>
 
 
</div>

Associate Business Analyst

Coforge

<div>
 
 
 Job Title:
 
 Assistant Manager &ndash; Presales Pricing Analyst
 
 
 
 Experience:
 
 5 &ndash; 9 years
 
 
 
 Location:
 
 G Noida
 
 
 
 
 
 
 Role Overview
 
 
 
 
 
 
 We are seeking a
 
 detail-oriented and analytical Presales Pricing Analyst
 
 to support our
 
 sales and solutioning teams
 
 . This role is critical in bridging
 
 technical solutions and commercial strategy
 
 , ensuring competitive and profitable pricing models that align with client needs and organizational goals.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Pricing &amp; Deal Structuring
 
 
 <ul>
 <li>
 Analyze
 
 market trends, competitor pricing
 
 , and internal cost structures.
 </li>
 <li>
 Build
 
 pricing models and financial simulations
 
 to support proposals.
 </li>
 <li>
 Ensure pricing compliance with
 
 internal policies and profitability targets
 
 .
 </li>
 </ul>
 
 
 Cross-functional Collaboration
 
 
 <ul>
 <li>
 Work closely with
 
 sales, finance, legal, and product teams
 
 for cohesive deal structuring.
 </li>
 <li>
 Participate in
 
 internal reviews and approvals
 
 for pricing and contract terms.
 </li>
 </ul>
 
 
 Presales Support
 
 
 <ul>
 <li>
 Collaborate with presales consultants and account teams to understand client requirements.
 </li>
 <li>
 Assist in preparing
 
 solution presentations, product demos
 
 , and technical documentation.
 </li>
 <li>
 Support development of
 
 tailored proposals and pricing strategies
 
 .
 </li>
 </ul>
 
 
 Data Analysis &amp; Reporting
 
 
 <ul>
 <li>
 Collect and analyze
 
 pricing and sales data
 
 for decision-making.
 </li>
 <li>
 Prepare
 
 pricing reports and dashboards
 
 for stakeholders.
 </li>
 <li>
 Maintain
 
 version control and documentation
 
 of pricing templates and proposals.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Skills
 
 
 <ul>
 <li>
 
 Experience:
 
 5&ndash;9 years in
 
 presales pricing, deal structuring, or financial analysis
 
 .
 </li>
 <li>
 
 Technical Skills:
 
 Strong proficiency in
 
 Excel, financial modeling, and pricing tools
 
 .
 </li>
 <li>
 Familiarity with
 
 presales processes and RFx documentation
 
 .
 </li>
 <li>
 
 Analytical Skills:
 
 Ability to interpret
 
 market trends and cost structures
 
 .
 </li>
 <li>
 
 Soft Skills:
 
 Excellent communication, stakeholder management, and attention to detail.
 </li>
 </ul>
 
 
</div>

Assistant Manager – Presales Pricing Analyst

Diligente Technologies

<div>
 
 Client is a fast-growing AI-powered Source-to-Pay platform. With lightning-fast deployment, a new digital front door for everyone to converse with the information you need, and plug-and-play integration, client rapidly turns scattered, unmanaged spend into managed spend, which becomes actionable spend and ultimately, tangible savings. We're passionate about helping our customers succeed and are looking for a dedicated
 
 Customer Success Analyst
 
 to join our team and help drive user satisfaction, retention, and long-term growth.
 
 
 
 
 
 
 Role Overview
 
 
 
 As a Customer Success Analyst, you&rsquo;ll be the part of the customer success team to help create knowledge base, FAQ&rsquo;s, maintain customer relationship system, and successfully onboard new customers post-sale. Your mission is to ensure they derive maximum value from our product, achieve their desired outcomes, and have a seamless, positive experience. You&rsquo;ll play a key role in onboarding, support, customer education, and renewal strategies.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Act as a trusted advisor to customers, guiding them through onboarding, product adoption, and usage best practices.
 </li>
 <li>
 Proactively manage customer relationships and develop strategies for engagement, retention, and satisfaction.
 </li>
 <li>
 Build and maintain a scalable knowledge base, including FAQs, help guides, and tutorial content.
 </li>
 <li>
 Create and execute customer success email campaigns (e.g., onboarding series, product updates, renewal reminders).
 </li>
 <li>
 Monitor key customer health metrics and take action on churn risks or upsell opportunities.
 </li>
 <li>
 Collaborate with Sales, Product, and Support teams to provide feedback and improve the customer experience.
 </li>
 <li>
 Maintain accurate records of customer interactions and insights in HubSpot and other customer success platforms.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business, Communications, Marketing, or related field.
 </li>
 <li>
 
 2+ years of experience
 
 in a Customer Success, Account Management, or Customer Support role at a SaaS company.
 </li>
 <li>
 Demonstrated experience setting up and managing customer-facing knowledge bases and educational content.
 </li>
 <li>
 Proven ability to craft engaging and strategic customer success emails and campaigns.
 </li>
 <li>
 Strong verbal and written communication skills with a proactive, empathetic approach to customer engagement.
 </li>
 <li>
 
 Experience with HubSpot
 
 CRM or similar tools is highly preferred.
 </li>
 <li>
 Familiarity with customer success platforms (e.g., Intercom, Zendesk, Gainsight, or similar) is a plus.
 </li>
 <li>
 
 Will be working US Pacific Standard Time.
 
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 Competitive salary and performance-based bonuses
 </li>
 <li>
 Flexible work environment
 </li>
 <li>
 Professional development opportunities
 </li>
 <li>
 Health and wellness benefits
 </li>
 <li>
 A collaborative, mission-driven team
 </li>
 </ul>
 
 
</div>

Customer Success Analyst

<div>
 Key Responsibilities
 
 
 <ul>
 <li>
 Strategy &amp; Leadership
 </li>
 <li>
 Define and execute the Enterprise BI Capability roadmap, driving standardization, automation, and innovation across the analytics ecosystem.
 </li>
 <li>
 Establish best practices for data modelling, reporting standardization, and self-service analytics adoption.
 </li>
 <li>
 Maintain strong financial governance, managing budgets, resource allocations, and ROI tracking
 </li>
 <li>
 Lead executive briefings and steering committee sessions, communicating progress, risks, and innovation opportunities
 </li>
 <li>
 Drive an innovation culture that embraces experimentation with next-gen BI tools, CoPilot experiences, and AI-assisted analytics.
 </li>
 <li>
 Solution Architecture &amp; Engineering
 </li>
 <li>
 Architect and manage scalable, secure BI and data platforms leveraging Microsoft technologies - Azure Synapse, ADLS Gen2, Databricks, and Spark.
 </li>
 <li>
 Design end-to-end ETL/ELT frameworks, semantic models, and performance-optimized data layers for analytical consumption.
 </li>
 <li>
 Lead integration of MDM and Metadata Management solutions to ensure consistency, governance, and single source of truth across data assets.
 </li>
 <li>
 Implement robust data lineage and governance through Microsoft Purview and Fabric-native features.
 </li>
 <li>
 Drive reusability and automation through parameterized pipelines, CI/CD deployment patterns, and observability dashboards.
 </li>
 <li>
 Business Intelligence &amp; Data Analysis
 </li>
 <li>
 Lead the BI Reporting &amp; Analytics function, enabling delivery of interactive, self-service dashboards and KPI scorecards across departments.
 </li>
 <li>
 Oversee the design and rollout of Power BI, Fabric, and embedded analytics solutions to deliver insights on key business metrics (financial, operational, customer, and risk).
 </li>
 <li>
 Partner with business and functional leaders to translate analytical needs into data models, visuals, and insights that inform strategic decision-making.
 </li>
 <li>
 Establish a Center of Excellence (CoE) for BI visualization standards, report optimization, and data storytelling.
 </li>
 <li>
 Promote data literacy and self-service adoption through training, usage analytics, and continuous feedback loops.
 </li>
 <li>
 Leverage advanced analytics and AI-powered features (e.g., CoPilot in Power BI, cognitive search, and natural-language querying) to make analytics more intuitive and predictive.
 </li>
 <li>
 Delivery Management
 </li>
 <li>
 Manage enterprise-scale BI programs end-to-end, ensuring predictable delivery, scalability, and measurable outcomes.
 </li>
 <li>
 Work closely with client-servicing and cross-functional teams to define SLAs, measure success metrics, and deliver business-aligned insights.
 </li>
 <li>
 Maintain strong financial governance, managing large budgets, resource allocations, and ROI tracking.
 </li>
 <li>
 Build and sustain Agile delivery models (SAFe, Scrum) to improve velocity and reduce cycle times.
 </li>
 <li>
 CXO &amp; Stakeholder Engagement
 </li>
 <li>
 Serve as a strategic data advisor to the CIO, CFO, and business unit heads, shaping the enterprise&rsquo;s analytics and AI roadmap.
 </li>
 <li>
 Partner with business and technology stakeholders to co-create executive dashboards and insight narratives that influence key business decisions.
 </li>
 <li>
 Lead executive briefings and steering committee sessions, communicating progress, risks, and innovation opportunities.
 </li>
 <li>
 Innovation &amp; Emerging Technology
 </li>
 <li>
 Stay ahead of emerging trends in data, BI, and GenAI, particularly in Microsoft Fabric, Databricks Lakehouse, CoPilot for BI, and Agentic AI architectures.
 </li>
 <li>
 Champion AI-augmented BI, predictive reporting, and conversational analytics to enhance insight discovery.
 </li>
 <li>
 Drive continuous modernization through internal hackathons, accelerator programs, and cross-functional innovation initiatives.
 
 
 </li>
 </ul>
 
 Required Skills &amp; Experience
 
 
 
 <ul>
 <li>
 15&ndash;18 years of experience in BI, Data Engineering, and Analytics leadership roles.
 </li>
 <li>
 Strong hands-on expertise in Azure Synapse Analytics, ADLS Gen2, Databricks, PySpark, Microsoft Fabric, and Power BI/Power Platform.
 </li>
 <li>
 Proven track record implementing MDM and Metadata Management frameworks.
 </li>
 <li>
 Experience with various data analytics tool, hands on experience is required in BI and data practices
 </li>
 <li>
 Reasonable experience of working on data of corporate functions like Finance, HR, Technology, as such
 </li>
 <li>
 Deep understanding of data modeling, semantic layer design, KPI frameworks, and performance optimization for BI.
 </li>
 <li>
 Experience in enterprise-level BI reporting, dashboard development, and data storytelling for executives.
 </li>
 <li>
 Demonstrated ability to engage with CXO-level stakeholders and influence strategy through data insights.
 </li>
 <li>
 Strong program management discipline, with a focus on delivery velocity, adoption, and cost efficiency.
 </li>
 <li>
 Innovative mindset with a passion for exploring AI-powered analytics and emerging technologies.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Microsoft Certified: Fabric Data Engineer Associate or Power BI Data Analyst Associate
 </li>
 <li>
 Databricks Certified Data Engineer / GenAI Engineer Associate
 </li>
 <li>
 SAFe Agile, PMP, or Six Sigma Green Belt
 </li>
 <li>
 Exposure to CoPilot for Power BI and Agentic AI for analytics is a plus
 
 
 </li>
 </ul>
 Why This Role Matters
 
 
 This is a pivotal leadership role that defines how data and intelligence are delivered, consumed, and acted upon across the enterprise.
 
 
 As the Senior AVP &ndash; Enterprise BI &amp; Data Engineering Leader, you will build the next generation of self-service, AI-augmented BI platforms, transforming how decision-makers interact with data and accelerating the organization&rsquo;s journey toward intelligent, data-driven operations.
</div>

Principal Consultant-Application Development-Business Intelligence

Air India SATS Airport Services Private Limited (AISATS)

<div>
 
 
 Core Job Responsibilities of a Quality and Safety Manager
 
 
 
 
 
 
 
 1. Policy Development &amp; Compliance
 
 
 <ul>
 <li>
 Develop and enforce quality and safety policies aligned with OSHA, DGCA, IATA, and other relevant regulations.
 </li>
 <li>
 Ensure compliance with federal, state, and local safety laws.
 </li>
 <li>
 Maintain documentation for audits and inspections.
 </li>
 </ul>
 
 
 2. Risk Assessment &amp; Mitigation
 
 
 <ul>
 <li>
 Conduct regular safety audits of cargo handling areas, warehouses, and vehicle fleets.
 </li>
 <li>
 Identify hazards (e.g., flammable materials, heavy equipment zones) and recommend control measures.
 </li>
 <li>
 Implement corrective actions post-incident or near-miss.
 </li>
 </ul>
 
 
 3. Training &amp; Awareness
 
 
 <ul>
 <li>
 Quality and Safety briefing to all the staff
 </li>
 <li>
 Organize quality and safety training for warehouse staff, forklift operators, drivers, and contractors.
 </li>
 <li>
 Promote a safety-first culture through workshops and visual aids.
 </li>
 <li>
 Ensure PPE usage and emergency preparedness.
 </li>
 </ul>
 
 
 4. Incident Investigation
 
 
 <ul>
 <li>
 Lead investigations into accidents, injuries, or unsafe practices.
 </li>
 <li>
 Prepare detailed reports and root cause analyses.
 </li>
 <li>
 Liaise with insurance and legal teams if required.
 </li>
 </ul>
 
 
 5. Coordination &amp; Communication
 
 
 <ul>
 <li>
 Collaborate with terminal managers, customs officials, and logistics partners.
 </li>
 <li>
 Act as the point of contact for regulatory bodies during inspections.
 </li>
 <li>
 Communicate safety updates to senior management.
 </li>
 <li>
 Responsibilities Checklist: Covers core duties like policy enforcement, audits, training, and coordination.
 </li>
 <li>
 Audit Items: Key areas to inspect such as PPE, fire safety, vehicle checks, and documentation.
 </li>
 <li>
 Incident Tracking Log: A table to record incidents, root causes, and corrective actions.
 </li>
 <li>
 Tenant Compliance Issues: Common challenges in multi-tenant environments.
 </li>
 </ul>
 
 
 
 
 
 KPI&rsquo;s
 
 
 
 
 
 <ul>
 <li>
 Tenant Safety Compliance Index - Measures how well tenants adhere to park-wide quality and safety standards.
 </li>
 <li>
 Quality and Safety Culture Survey Score - Employee feedback on quality and safety practices and culture.
 </li>
 <li>
 Incident Cost Reduction - Tracks financial impact of quality and safety improvements.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or Diploma in Logistics, Supply Chain, or related field.
 </li>
 <li>
 At least 10 years of quality and Safety experience in Airlines, warehouse or logistics operations.
 </li>
 <li>
 Strong knowledge of quality and Safety Audit, documentation and safety follow up protocols.
 </li>
 </ul>
 
 
</div>

Quality & Safety Manager - Cargo Terminal

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