business analyst

qa/qc manager

quality engineer

product analyst

qa/qc engineer

quality assurance analyst

Emdad By Elm

<div>
 
 
 Job Description:
 
 
 
 We are seeking a Business Analyst to play a crucial role in understanding and defining configuration specifications and business requirements. The ideal candidate will demonstrate a solid grounding in Business or Systems Analysis and Quality Assurance, with a focus on building strong partnerships and optimizing integrations. Key outcomes include effective communication of insights to the product team and data analysis to drive business decisions.
 
 
 
 
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Define and document configuration specifications and business requirements to ensure clarity and alignment.
 </li>
 <li>
 Conduct thorough quality assurance to validate project deliverables against business needs.
 </li>
 <li>
 Establish, own, and develop relationships with partners to enhance integration processes.
 </li>
 <li>
 Communicate key insights and findings to the product team for informed decision-making.
 </li>
 <li>
 Analyze data to draw actionable business-relevant conclusions and present findings clearly.
 </li>
 </ul>
 
 
 
 
 
 Required Skills:
 
 
 <ul>
 <li>
 Strong analytical skills to interpret complex data sets and provide strategic recommendations.
 </li>
 <li>
 Excellent problem-solving skills with a proactive and results-oriented mindset.
 </li>
 <li>
 Exceptional interpersonal skills to foster partnerships and team collaboration.
 </li>
 <li>
 Ability to adapt to changing priorities in a fast-paced environment.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 A degree in IT, Computer Science, or a relevant field.
 </li>
 <li>
 Minimum of 2 years of experience in Business/Systems Analysis or Quality Assurance.
 </li>
 <li>
 Proven skills in eliciting requirements and testing methodologies.
 </li>
 <li>
 Experience with data analysis, visualization techniques, and reporting tools.
 </li>
 <li>
 Strong written and verbal communication, including technical writing capabilities.
 </li>
 </ul>
 
 
</div>

Business Analyst

Amco IT Systems

Location: Riyadh, KSA (Onsite)Job DescriptionWe are seeking an experienced QA Specialist to join our team in Riyadh, KSA. The ideal candidate will have hands-on experience in software testing and quality assurance, preferably within the financial or banking sector. This role involves ensuring system quality, validating business requirements, and supporting the full testing lifecycle of enterprise applications.Key Responsibilities<ul><li>Review business and technical requirements to develop comprehensive test plans and test cases.</li><li>Perform functional, regression, integration, and system testing.</li><li>Support and coordinate User Acceptance Testing (UAT) cycles with business stakeholders.</li><li>Identify, document, and track defects; follow through to resolution with developers and project teams.</li><li>Ensure all testing activities comply with established standards, processes, and regulatory guidelines.</li><li>Collaborate with business analysts, developers, and project managers to ensure high-quality system delivery.</li><li>Contribute to continuous process improvements to enhance testing efficiency and quality.</li><li>Prepare detailed testing reports, summaries, and documentation.</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or related field.</li><li>Proven experience as a QA Tester, QA Analyst, or QA Specialist.</li><li>Strong understanding of QA methodologies, SDLC, and STLC.</li><li>Experience in testing applications within banking/financial domains (preferred).</li><li>Strong analytical, troubleshooting, and problem-solving skills.</li><li>Ability to work in a fast-paced, regulated environment with high attention to detail.</li><li>Excellent communication and documentation skills.</li><li>Ability to collaborate effectively with cross-functional teams.</li></ul>Preferred Qualifications<ul><li>Experience in test automation tools (optional but beneficial).</li><li>Knowledge of APIs, SQL queries, and defect management tools such as JIRA, HP ALM, etc.</li><li>Prior experience working in the GCC region.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Do you have proven experience as a QA Specialist or Software Tester?</li><li>Are you willing to work onsite in Riyadh/Madinah?</li><li>Do you have hands-on experience with functional, regression, and integration testing?</li><li>Are you familiar with QA methodologies and the full SDLC?</li><li>Are you a Saudi National? (Yes/No)</li><li>What is your current salary?</li><li>What is your expected salary?</li><li>What is your notice period?</li></ul>

QA Specialist

PharmEng Technology

<div>
 
 About The Job Quality Assurance Consultant
 
 
 
 
 Job Summary:
 
 The Quality Assurance Consultant is responsible for the implementation, maintenance, and oversight of the Quality Management System (QMS) in local affiliates. This role ensures compliance with regulatory requirements, quality standards, and company policies. The Quality Assurance Consultant will manage quality risk, complaints, change controls, deviations, CAPA, authority inspections, self-inspections, GxP surveillance, product quality reviews, training, local product release, and oversight of GDP requirements for local warehousing and distribution.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 QMS implementation, maintenance, and oversight in local affiliates.
 </li>
 <li>
 Maintenance of the local Quality Manual and Site Master File.
 </li>
 <li>
 Quality risk management in local affiliate, including risk identification, analysis, communication, control, and escalation as required.
 </li>
 <li>
 Complaint management, acting as the Local Complaint Coordinator for reporting, local assessment, and local investigation.
 </li>
 <li>
 Change control management, QA assessment, site change control, QA review for change implementation and closure.
 </li>
 <li>
 Deviation management for internal, external, and transport deviations.
 </li>
 <li>
 CAPA management from deviations, internal audits, external audits, and self-inspections.
 </li>
 <li>
 Management of authority inspections and self-inspections.
 </li>
 <li>
 Local GxP surveillance and assessment.
 </li>
 <li>
 Product quality review (PQR).
 </li>
 <li>
 Training management, including maintenance of training matrix, training of local staff, annual GxP refresher training, and handling of training assignments in the LMS.
 </li>
 <li>
 Local product release (local QP), shipment review of transport performance, goods receipt check, and deviation handling.
 </li>
 <li>
 Oversight of GDP requirements for local warehousing and distribution.
 </li>
 <li>
 Shipping lane qualification and local transport performance of secondary distribution.
 </li>
 <li>
 Secondary distribution transport performance review.
 </li>
 <li>
 Return management, including QA evaluation against return criteria and collaboration with distributors.
 </li>
 <li>
 Product recall management, including local recall execution, communication with customers, communication with HA, recall reconciliation, and local product destruction.
 </li>
 <li>
 GxP suppliers management, including supplier identification, qualification, approval, annual compliance status evaluation, quality audit planning, conduct quality audits, and CAPA approval and closure.
 </li>
 <li>
 Local repackaging and relabeling, including change management, protocol, execution, QA review, and release.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in Quality Management, Life Sciences, or a related field.
 </li>
 <li>
 Minimum of 5 years of experience in Quality Assurance within the pharmaceutical or healthcare industry.
 </li>
 <li>
 Strong knowledge of GxP regulations and quality standards.
 </li>
 <li>
 Excellent analytical, problem-solving, and communication skills.
 </li>
 <li>
 Ability to work independently and collaboratively in a team environment.
 </li>
 <li>
 Proficiency in using Quality Management Systems and Learning Management Systems (LMS).
 
 
 </li>
 </ul>
 
 Key Competencies
 
 
 
 <ul>
 <li>
 Attention to detail and accuracy.
 </li>
 <li>
 Strong organizational and time management skills.
 </li>
 <li>
 Effective leadership and team management abilities.
 </li>
 <li>
 Proactive and results-oriented mindset.
 </li>
 </ul>
</div>

Quality Assurance Consultant

Avensys Consulting

<div>
 
 Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.
 
 
 
 
 
 We are currently looking to hire a Quality Analyst. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.
 
 
 
 
 
 Role: Quality Analyst
 
 
 Location: Riyadh, Saudi Arabia
 
 
 Type: Contract (3 months Contract -extendable)
 
 
 Experience: 1-5 years
 
 
 Note: Looking for Immediate Joiners
 
 
 
 
 
 Responsibilities
 
 
 Ensure incident and request handling meets quality standards: audit tickets for accuracy and SLA adherence, identify trends and process gaps, provide feedback and training to improve resolution quality and reporting.
 
 
 
 
 
 We are seeking a detail-oriented and process-driven Quality Analyst to ensure high standards of service delivery across Incident and Request Management operations. The Quality Analyst will be responsible for conducting regular audits, ensuring SLA compliance, identifying performance gaps, and driving continuous improvement initiatives within the Service Desk/ITSM environment.
 
 
 ________________________________________
 
 
 Key Responsibilities:
 
 
 1. Quality Auditing &amp; Compliance
 
 
 &bull; Conduct periodic audits of incident and service request tickets to ensure accuracy, completeness, and adherence to ITIL/organizational quality standards.
 
 
 &bull; Verify that tickets include proper categorization, prioritization, documentation, and resolution steps.
 
 
 &bull; Ensure compliance with SLAs, response timelines, and escalation protocols.
 
 
 &bull; Identify discrepancies, errors, or incomplete ticket handling and ensure corrective measures are implemented.
 
 
 2. Process Monitoring &amp; Improvement
 
 
 &bull; Analyze recurring issues, ticket trends, and operational patterns to identify process gaps or service delivery inefficiencies.
 
 
 &bull; Recommend improvements to enhance the quality, speed, and consistency of incident and request resolution.
 
 
 &bull; Support the development and refinement of standard operating procedures (SOPs) and knowledge articles.
 
 
 3. Feedback, Coaching &amp; Training
 
 
 &bull; Provide structured feedback to Service Desk agents, L1/L2 teams, and other operational staff based on audit findings.
 
 
 &bull; Conduct refresher training sessions to address common errors, ensure process adherence, and improve overall service quality.
 
 
 &bull; Collaborate with team leads to support capability development and performance enhancement.
 
 
 4. Reporting &amp; Documentation
 
 
 &bull; Prepare monthly/weekly quality reports highlighting audit results, SLA performance, accuracy levels, and improvement areas.
 
 
 &bull; Track and maintain quality metrics, KPIs, and compliance dashboards to support operational decision-making.
 
 
 &bull; Document quality findings, improvement plans, and follow-up actions.
 
 
 5. Stakeholder Collaboration
 
 
 &bull; Work closely with Incident Managers, Service Desk Leads, and Process Owners to ensure quality expectations are met.
 
 
 &bull; Participate in review calls, quality meetings, and RCA discussions to drive continuous improvement.
 
 
 &bull; Support internal audits and assist with compliance requirements as needed.
 
 
 ________________________________________
 
 
 Required Skills &amp; Qualifications:
 
 
 &bull; 2&ndash;5 years of experience as a Quality Analyst in IT Support, ITSM, Service Desk, or a similar environment.
 
 
 &bull; Strong knowledge of ITIL processes, especially Incident, Request, and Problem Management.
 
 
 &bull; Experience in ticketing tools such as ServiceNow, Remedy, JIRA, or similar platforms.
 
 
 &bull; Excellent analytical, auditing, and documentation skills.
 
 
 &bull; Strong communication and interpersonal skills for effective coaching and feedback.
 
 
 &bull; Ability to identify patterns, trends, and process bottlenecks.
 
 
 ________________________________________
 
 
 Preferred Skills:
 
 
 &bull; ITIL Foundation certification.
 
 
 &bull; Experience working with quality frameworks or continuous improvement methodologies (Lean, Six Sigma).
 
 
 &bull; Prior experience in SLA monitoring and reporting.
 
 
 
 
 
 WHAT&rsquo;S ON OFFER:
 
 
 You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.
 
 
 
 
 
 To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to kumar@aven-sys.com Your interest will be treated with strict confidentiality.
 
 
 
 
 
 CONSULTANT DETAILS:
 
 
 Consultant Name: Kumar Ankush
 
 
 Avensys Consulting Pte Ltd
 
 
 Email: kumar@aven-sys.com
 
 
 Call: +65 6727 7653 | Ext: 653
 
 
 
 
 
 Privacy Statement:
 
 
 We take your personal data protection seriously and adhere to both EU and local data protections regulations.
 
 
 Upon submission of your CV, you grant Avensys Consulting permission to retain your personal information in our electronic database, unless you specify otherwise. This data will be used to evaluate your suitability for current and potential job openings within our organization. Should you wish to have your personal data removed at any point, a simple notification to us will suffice.
 
 
 Rest assured, we will not disclose your personal information to any third parties, and we remain steadfast in our commitment to providing equal opportunities to all applicants
 
 
 
</div>

Quality Analyst

Tadbeer Recruitment Company

Quality Assurance Specialist

Tabby | تابي

Overview Customer Service Quality Specialist - KSA Residence at Tabby تابي. The ideal candidate will be fluent in Arabic and English, with a strong understanding of customer service principles and GCC cultural nuances. In this role, you will monitor, evaluate and improve the quality of our customer service interactions to ensure customer satisfaction and retention. Key Responsibilities <ul><li>Monitor customer service interactions (voice, chat, emails) to ensure quality standards are met and exceeded.</li><li>Evaluate customer service performance using quality assurance metrics and provide feedback to agents and supervisors.</li><li>Develop customised learning plans and coach agents to enhance customer service skills and knowledge.</li><li>Analyze dissatisfied customer interactions to identify trends and opportunities for improvement.</li><li>Conduct research to identify best practices in customer service, and suggest continuous improvement practices.</li><li>Work closely with other team members to ensure a high level of customer satisfaction.</li></ul> Qualifications <ul><li>Fluency in Arabic (CEFR Level B2) and English (CEFR level C1) for both written as well as spoken communication.</li><li>Proven experience in a customer service quality assurance role.</li><li>Strong knowledge of customer service principles and practices.</li><li>Excellent communication and interpersonal skills.</li><li>Strong analytical and problem-solving skills.</li><li>Ability to work independently and as part of a team.</li><li>Bachelor's degree in business administration, marketing, or a related field.</li></ul> Preferred qualifications <ul><li>Six Sigma (Green or Black Belt) / LEAN or any other quality management certifications</li></ul> Details <ul><li>Application Deadline: 27 September 2025</li><li>Department: Customer Experience Management</li><li>Employment Type: Full Time</li><li>Location: KSA</li><li>Compensation: ر.س8,000 / month</li></ul>

Customer Service Quality Specialist - KSA Residence

Supertech Group

<div>Do you want to love what you do at work? Do you want to make a difference, an impact, transform people&rsquo;s lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?
If yes, then this is the job you&rsquo;re looking for. UXBERT Labs is one of the best digital and user experience design agencies in the GCC working with the biggest regional and international brands such as STC, Amazon, Gucci and more. UXBERT Labs is part of the Supertech Group also consisting of Hala Yalla, Saudi&rsquo;s #1 private event ticketing and experience booking platform, and Kafu Games, the largest esports tournament platform in MENA.
About the Role
We are looking for a partner-minded, entrepreneurial professional to lead and scale our Quality Assurance (QA) services at UXBERT Labs. This role combines business development, service development, and strategic sales, with a strong focus on expanding revenue and establishing our QA offering across new and existing markets.
This is a high-ownership role with a performance-driven incentive structure, suitable for someone motivated by growth, impact, and financial rewards based on results.
Key Responsibilities:<ul>
<li><ul>
<li>1.Business Development &amp; Revenue Growth</li>
<li><ul><li>Identify, pursue, and close new business opportunities for QA services.</li>
<li>Build a strong pipeline across sectors (government, enterprise, startups, e-commerce, retail, etc.).</li>
<li>Cross-sell QA services to existing UXBERT clients.</li>
<li>Prepare proposals, lead pitches, and manage the full sales cycle.</li>
</ul></li></ul></li><li><ul><li>2. Service Offering Development</li>
<li><ul><li>Develop, refine, and maintain the QA services portfolio and brochure.</li>
<li>Work with technical teams to define service bundles, pricing models, and value propositions.</li>
<li>Continuously improve sales and marketing materials to support commercial efforts.</li>
</ul></li></ul></li><li><ul><li>3. Commercial Enablement</li>
<li><ul><li>Support the commercial team with training on QA capabilities and offerings.</li>
<li>Join client meetings to showcase service value and close deals.</li>
<li>Create internal resources (presentations, brochures, talking points) to empower the sales pipeline.</li>
</ul></li></ul></li><li><ul><li>4. Partnerships &amp; Market Expansion</li>
<li><ul><li>Build relationships with industry partners, tech vendors, and ecosystem players.</li>
<li>Represent the company at events, exhibitions, and networking opportunities to generate leads.</li>
<li>Explore and establish early partnerships to enhance service adoption.</li>
</ul></li></ul></li><li><ul><li>5. Ownership &amp; Strategic Contribution</li>
<li><ul><li>Act as a business partner, taking responsibility for achieving monthly and annual revenue targets.</li>
<li>Work closely with senior leadership to shape growth strategy for QA services.</li>
<li>Monitor market trends and competitor offerings to identify new opportunities.</li>
</ul></li>
</ul></li></ul>Requirements<ul>
<li>
Experience in QA, software development, tech consulting, or business development in tech.</li>
<li>Strong understanding of QA methodologies and the ability to translate technical services into business value.</li>
<li>Excellent communication, presentation, and negotiation skills.</li>
<li>Entrepreneurial mindset with a high level of ownership and accountability.</li>
<li>Ability to work independently and drive results with minimal supervision.</li>
<li>Motivated by a performance-based earning model.</li>
</ul>
Benefits<ul>
<li>
Competitive base salary, aligned with experience.</li>
<li>High performance-based incentives and commissions tied to revenue growth.</li>
<li>Quarterly bonuses for exceeding targets.</li>
<li>Potential for profit-sharing or partner track based on long-term performance.</li></ul></div>

Quality Assurance Business Growth Partner

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