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Sharp Tech IT Solution.

Company: Sharp Tech IT Solution Ltd Employment Type: Full-Time Job Type: (WFH/On-Site) Timing: 09:00 PM to 05:00 AM Industry: Design &amp; Digital Services (Web Development, Graphic Design, Sales &amp; Lead Generation)About Us: Sharp Tech IT Solution Ltd is a dynamic and innovative company specializing in the IT software industry and design sales. We pride ourselves on our commitment to excellence and our vibrant workplace culture. We are currently seeking Quality Assurance Executive (Female) a dedicated and professional to join our team on-site.Job SummaryWe are looking for a detail-oriented and analytical Quality Assurance Executive to ensure high standards across our design, development, and sales processes. The role involves monitoring creative outputs, evaluating web deliverables, and auditing sales activities such as bidding, Bark platform usage, and cold calling to maintain quality, consistency, and professionalism.Key Responsibilities:<ul><li>Review and proof graphic design deliverables including social media posts, branding materials, and marketing assets for quality and accuracy.</li><li>Perform QA on websites (UI/UX, responsiveness, functionality, content accuracy) before final delivery.</li><li>Audit sales activities including proposals, client communication, Bark submissions, and cold calling performance.</li><li>Ensure all work aligns with client requirements, company standards, and brand guidelines.</li><li>Identify errors, inconsistencies, or gaps in both creative and sales processes.</li><li>Monitor recorded sales calls and provide feedback on communication quality, pitch clarity, and professionalism.</li><li>Maintain QA checklists and documentation for design, development, and sales workflows.</li><li>Coordinate with designers, developers, and sales teams to ensure timely corrections and improvements.</li><li>Track recurring issues and recommend process improvements.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business, Marketing, Media Sciences, IT, or a related field.</li><li>1&ndash;3 years of experience in QA, design review, web development, or sales audit roles.</li><li>Basic understanding of graphic design principles and web development (UI/UX, responsive design).</li><li>Familiarity with sales processes including bidding platforms (e.g., Bark), lead generation, and cold calling.</li><li>Strong attention to detail and problem-solving skills.</li><li>Good communication and interpersonal skills.</li><li>Ability to multitask and work in a fast-paced environment.</li></ul>Preferred Skills:<ul><li>Experience in a digital agency or software house.</li><li>Knowledge of CRM tools and call monitoring systems.</li><li>Understanding of international client communication standards.</li></ul>Note: This position is open to female candidates only, as per organizational requirements.Job Type: Full-timePay: Rs35,000.00 - Rs50,000.00 per monthAbility to commute/relocate:<ul><li>Karachi Nazimabad: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>Quality Assurance Executive: 1 year (Required)</li></ul>Work Location: In person

Quality Assurance Executive (Female)

METRO Pakistan (Pvt) Limited

<div>
 METRO opened its first cash &amp; carry wholesale center in Pakistan in 2007 &amp; expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed METRO and Makro-Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 10 wholesale centers in Lahore, Karachi, Multan, Islamabad &amp; Faisalabad.
 
 
 METRO Pakistan (Pvt) Limited is part of METRO GROUP&rsquo;s sales division METRO Cash &amp; Carry, the international leader in self-service wholesale. The company operates more than 750 stores in 25 countries in Europe, Asia and Africa and has a workforce of over 107,000 employees. Sales in 2016/17 were approximately 37 billion Euro.
 
 
 
 Job Description
 
 
 
 **Quality Assurance Executive/Specialist - Responsibilities**
 
 
 <ul>
 <li>
 Manage and supervise in-store QA activities, ensuring compliance with METRO standards and local regulations; conduct statistical reporting and analysis to improve compliance performance
 </li>
 <li>
 Implement and strengthen FSSC 22000, Halal, and METRO Corporate Standards; act as Food Safety Team Leader
 </li>
 <li>
 Ensure statutory and regulatory requirements are met through coordination with relevant stakeholders, authority agencies, and internal departments
 </li>
 <li>
 Coordinate training programmes on food safety, quality, and legality aspects across the organisation
 </li>
 <li>
 Establish and maintain SOPs/WIs aligned with company standards and national regulations, including product monitoring and labelling systems
 </li>
 <li>
 Handle customer complaints, quality incidents, and crisis management, including product recalls and returns
 </li>
 <li>
 Develop and implement document and data control systems
 </li>
 <li>
 Reduce quality-related losses through collaboration with operations and QA teams to identify improvement opportunities
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Bachelors/Masters
</div>

Quality Assurance Executive/Specialist

Metro Pakistan

<div>Company Description 
METRO opened its first cash &amp; carry wholesale center in Pakistan in 2007 &amp; expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed METRO and Makro-Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 10 wholesale centers in Lahore, Karachi, Multan, Islamabad &amp; Faisalabad. 
METRO Pakistan (Pvt) Limited is part of METRO GROUP&rsquo;s sales division METRO Cash &amp; Carry, the international leader in self-service wholesale. The company operates more than 750 stores in 25 countries in Europe, Asia and Africa and has a workforce of over 107,000 employees. Sales in 2016/17 were approximately 37 billion Euro. 
Job Description 
**Quality Assurance Executive/Specialist - Responsibilities**<ul><li>
Manage and supervise in-store QA activities, ensuring compliance with METRO standards and local regulations; conduct statistical reporting and analysis to improve compliance performance</li><li>
Implement and strengthen FSSC 22000, Halal, and METRO Corporate Standards; act as Food Safety Team Leader</li><li>
Ensure statutory and regulatory requirements are met through coordination with relevant stakeholders, authority agencies, and internal departments</li><li>
Coordinate training programmes on food safety, quality, and legality aspects across the organisation</li><li>
Establish and maintain SOPs/WIs aligned with company standards and national regulations, including product monitoring and labelling systems</li><li>
Handle customer complaints, quality incidents, and crisis management, including product recalls and returns</li><li>
Develop and implement document and data control systems</li><li>
Reduce quality-related losses through collaboration with operations and QA teams to identify improvement opportunities</li></ul> 

Qualifications 
Bachelors/Masters</div>

ABIC

Job description:The Quality Assurance Executive assesses call quality to ensure that CSRs deliver their role in line with the company and client&rsquo;s quality values and methodology.Responsibilities<ul><li>Monitoring of Calls &ndash; 20-30 calls per day</li><li>Daily/weekly/monthly reports and other communication materials to highlight quality metric performance achievements and identify areas of opportunities</li><li>Input data pertinent to quality measurement database systems for capturing, analyzing, and providing timely and accurate reporting on call center performance.</li><li>Identify and report any required training issues to department management and trainers.</li><li>Take an active part in the evolution of the attribute document.</li><li>Identify changes that need to be made to our evaluation process.</li><li>Create scripting and resources for agents when requested or needed.</li><li>Provide in-depth comments on evaluations for manager coaching.</li><li>Follow up with issues identified to ensure they are resolved.</li><li>Contributes to QA scorecard evaluations used in monthly, quarterly, and annual performance reviews.</li></ul>Requirement&middot; Education: Should possess bachelor&rsquo;s degree (Intermediate may also apply).&middot; Experience: 02 to 03 years of relevant experience.&middot; Must have excellent communication skills (both written and spoken).&middot; Must be a team player.Job Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

Quality Assurance Executive (Call Center)

Alpine Marine Services

Alpine Marine Services is seeking a Management Trainee Officer (MTO) in Business Administration with a focus on Quality and Administration. This entry-level development role is designed to build strong foundations in office administration, operational coordination, documentation control, and quality management systems within a dynamic marine and shipping environment.The role provides structured learning exposure across administrative functions and quality assurance practices, preparing the candidate for future leadership roles in business operations and compliance.Key Responsibilities <ul><li>Assist in daily administrative operations across office functions</li><li>Maintain organized filing systems, records, and internal documentation</li><li>Support coordination of meetings, scheduling, and internal communication flow</li><li>Assist in office procurement processes, vechiles and vendor coordination, and asset tracking</li><li>Prepare routine reports, letters, presentations, and internal correspondence</li></ul>Quality &amp; Compliance Support<ul><li>Support implementation and monitoring of internal quality standards and SOPs</li><li>Assist in maintaining controlled documentation and version management systems</li><li>Help track compliance with company policies and operational procedures</li><li>Participate in internal audits and support closure of corrective actions</li><li>Assist in maintaining quality records aligned with ISO or internal frameworks (if applicable)</li></ul>Reporting &amp; Data Management<ul><li>Collect, compile, and organize operational and administrative data</li><li>Support preparation of weekly and monthly management reports</li><li>Maintain trackers, dashboards, and logs for assigned activities</li></ul>Coordination &amp; Learning<ul><li>Work closely with administration and quality teams for cross-functional exposure</li><li>Participate in structured training programs and on-the-job learning assignments</li><li>Support continuous improvement initiatives across departments</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Business Administration or a related discipline</li><li>Fresh graduates or candidates with up to 1 year of experience</li><li>Strong academic background in administration, management, or operations preferred</li></ul>Skills &amp; Competencies<ul><li>Strong attention to detail and documentation accuracy</li><li>Good communication and interpersonal skills</li><li>Proficiency in Microsoft Office (Excel, Word, PowerPoint)</li><li>Ability to manage multiple tasks and meet deadlines</li><li>Analytical thinking and problem-solving mindset</li><li>Professional attitude with willingness to learn in a structured environment</li></ul>Development PathThis role is a structured entry point leading to potential growth into positions such as:<ul><li>Administration Officer</li><li>Quality Assurance Executive</li><li>Compliance Coordinator</li><li>Operations Officer</li></ul>Job Types: Full-time, Contract Contract length: 12 monthsPay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Management Trainee Officer (MTO) – Business Administration

TGT Nexus Pvt Ltd

Job Overview:We are looking for a detail-oriented Sales QA Executive to monitor, evaluate, and improve the performance of our POS sales team. The ideal candidate will ensure compliance, maintain quality standards, and help drive higher conversions through feedback and process improvement.Key Responsibilities:<ul><li>Monitor and review sales calls, chats, and transactions of POS sales agents</li><li>Evaluate performance based on defined quality parameters and KPIs</li><li>Identify gaps in communication, compliance, and sales techniques</li><li>Provide constructive feedback and coaching to sales agents</li><li>Ensure adherence to company policies and sales scripts</li><li>Prepare daily/weekly QA reports and performance insights</li><li>Highlight fraud risks, mis-selling, or policy violations</li><li>Work closely with the Sales and Training team for continuous improvement</li><li>Maintain proper documentation and QA records</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree (preferred)</li><li>1&ndash;3 years of experience in Sales QA / Call Center QA / POS QA</li><li>Strong understanding of sales processes and quality standards</li><li>Excellent communication and analytical skills</li><li>Ability to work in night shift (US hours)</li><li>Proficiency in Excel / Google Sheets and reporting</li></ul>Pay: Rs90,000.00 - Rs120,000.00 per monthWork Location: In person

Sales Quality Assurance (QA) – POS Sales (Night Shift)

Agay Barho!

<div>
 Our client EFU Life Assurance Ltd. is looking for a Complaints Resolution Executive Officer in Karachi
 
 
 EFU Life Assurance Ltd. seeks a dedicated Executive Officer specializing in Complaints Resolution to join the Service Excellence &amp; Resolution Hub. This role plays a vital part in managing and resolving customer complaints efficiently while upholding exceptional standards of service quality. The Executive Officer collaborates across departments and external partners to ensure customers receive timely updates and resolutions, building trust and maintaining customer satisfaction. The position requires a detail-oriented professional who excels in complaint management, regulatory compliance, and customer service excellence, with strong analytical skills to drive continuous improvement.
 
 
 The successful candidate leverages complaint data and customer feedback to identify trends and service gaps, proposing targeted process enhancements. Working without direct team management Responsibilities
 
 
 , the individual focuses on optimal complaint resolution and robust record-keeping. Proficiency with CRM software, advanced data analysis, and quality assurance underpin the roles contribution to sustaining superior service levels aligned with company standards and regulatory requirements. This is a critical opportunity to support EFU Life Assurance Ltd.s commitment to service excellence through proactive complaint handling and resolution strategies.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Manage and resolve customer complaints promptly and professionally, maintaining high standards of service excellence.
 </li>
 <li>
 Maintain accurate and comprehensive records of all complaints, ensuring proper documentation and tracking throughout resolution.
 </li>
 <li>
 Analyze complaint data and customer feedback to identify emerging trends and areas for service improvement.
 </li>
 <li>
 Generate detailed and insightful reports for management and stakeholders that inform decision-making and improvement initiatives.
 </li>
 <li>
 Collaborate closely with internal departments and external partners to coordinate efficient resolution efforts and address customer concerns comprehensively.
 </li>
 <li>
 Ensure strict adherence to customer relationship management policies and regulatory compliance in all complaint handling and documentation.
 </li>
 <li>
 Communicate clearly and professionally with customers by providing regular updates, explanations, and final resolutions to maintain customer trust and satisfaction.
 </li>
 <li>
 Utilize advanced data analysis and Excel skills to support accurate reporting, identify process inefficiencies, and drive continuous improvement within complaint management.
 </li>
 <li>
 Monitor service response times and resolution accuracy rigorously to detect and implement enhancements in complaint management processes.
 </li>
 <li>
 Participate actively in cross-functional projects aimed at streamlining complaint handling procedures and enhancing the overall customer experience.
 </li>
 </ul>
</div>

Complaints Resolution Executive Officer - TJ / 1843890

Explore 1213+ Quality assurance executive in Karachi this May. Find roles across top companies and apply now to boost your career.

1213 quality assurance executive jobs In Karachi

Quality Assurance Executive (Female)

Quality Assurance Executive/Specialist

Quality Assurance Executive/Specialist

Quality Assurance Executive (Call Center)

Management Trainee Officer (MTO) – Business Administration

Sales Quality Assurance (QA) – POS Sales (Night Shift)

Complaints Resolution Executive Officer - TJ / 1843890