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quality assurance specialist

MTBC CareCloud

<p>Job Summary<br/>We are seeking a Content QA Specialist with strong knowledge of medical and healthcare terminology to review and ensure the accuracy, quality, and compliance of healthcare-related content before publication.</p><p><b>Key Responsibilities</b></p><ul><li>Review and proofread healthcare and medical content including blogs, ebooks, whitepapers, landing pages, and website copy.</li><li>Ensure accuracy of medical terminology, facts, statistics, and references used in the content.</li><li>Check grammar, spelling, readability, and clarity of content.</li><li>Ensure all content follows brand voice, editorial guidelines, and SEO best practices.</li><li>Verify sources and references for credibility.</li><li>Collaborate with writers and marketing teams to improve content quality.</li><li>Identify inaccuracies or inconsistencies and provide feedback for corrections.</li></ul><p><b>Requirements</b></p><ul><li>2&ndash;3 years of experience in content editing, proofreading, or quality assurance.</li><li>Strong knowledge of medical and healthcare terminology.</li><li>Excellent grammar, editing, and proofreading skills.</li><li>Familiarity with SEO content guidelines and digital publishing standards.</li><li>Strong attention to detail and analytical skills.</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

Content Quality Assurance (QA) Specialist

<p></p><div><div><div><p>The WEC Specialist - DD is responsible for maintaining safe, efficient, and reliable PSD to Customers. The WEC Specialist - DD identifies opportunities to improve service delivery, implements standard work, and manage, risk during service delivery.
</p><ul><li>Ensure job deliverables are accurate and delivered on time.<br>
</li><li>
Responsible for service delivery execution.<br>
</li><li>
Participate in job risk analysis and continual improvement programs.<br>
</li><li>
Develop customer contacts to promote company products and services.<br>
</li><li>
Ensure company and regulatory standard compliance by implementing the CAT, self-assessments, and wellsite inspections.<br>
</li><li>
Participate in Service Quality Meetings with customers and improve performance using action plans.<br>
</li><li>
Participate in HSE and Quality initiatives.<br>
</li><li>
Wear PPE and observe HSE policies.<br>
</li><li>
Maintain the required safety training.</li></ul><p></p><p>
.</p>
<p></p><div><div><p>
</p></div></div></div></div><div><div><div><div><p>Benefits</p>
</div></div></div></div><p></p><div><div><div><div><p>International Opportunities
</p><div><p>Global adventure, broad exposure, and limitless learning await you. You'll be part of the most multi-cultural and diverse team of experts in any industry, anywhere.</p>
</div></div></div><p></p><div><div><p>Insurance
</p><div><p>Health, vision, and dental insurance for you and your dependents available from day one.</p>
</div></div></div><p></p><div><div><p>Learning Opportunities
</p><div><p>Global adventure, broad exposure, and limitless learning await you. You'll be part of the most multi-cultural and diverse team of experts in any industry, anywhere.</p>
</div></div></div><p></p><div><div><p>Diverse and
Inclusive
</p><div><p>Our exceptional and diverse people are the pulse and spirit of who we are. Every day, you will enrich your knowledge in an environment where differences in thought, creativity and experiences are embraced.</p>
</div></div></div></div></div><div><div><div><div><p>About Us</p>
<p>We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all.
</p><p>Global in outlook, local in practice &ndash; and with a united, shared passion for discovering solutions, we hire talented, driven people and support them to succeed, personally and professionally.</p><p><br>
SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.</p>
<p>
We will endeavor to make a reasonable accommodation / modification to the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operation of our business, in accordance with applicable federal, state, and local law. If you believe you require such assistance to complete this form or to participate in the interview process, please contact accommodationhotline@slb.com to request assistance. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.</p>
<p>
SLB is a VEVRAA Federal Contractor- priority referral Protected Veterans requested.</p></div></div></div></div></div><p></p>

WEC Specialist - DD

PK - Conv - WEC Specialist - DD

<p></p><div><div><div><p>The WEC Specialist - M&amp;D is responsible for maintaining safe, efficient, and reliable PSD to Customers. The WEC Specialist - M&amp;D identifies opportunities to improve service delivery, implements standard work, and manage, risk during service delivery.
</p><ul><li>Ensure job deliverables are accurate and delivered on time.<br>
</li><li>
Responsible for service delivery execution.<br>
</li><li>
Participate in job risk analysis and continual improvement programs.<br>
</li><li>
Develop customer contacts to promote company products and services.<br>
</li><li>
Ensure company and regulatory standard compliance by implementing the CAT, self-assessments, and wellsite inspections.<br>
</li><li>
Participate in Service Quality Meetings with customers and improve performance using action plans.<br>
</li><li>
Participate in HSE and Quality initiatives.<br>
</li><li>
Wear PPE and observe HSE policies.<br>
</li><li>
Maintain the required safety training.</li></ul><p></p><p>
.</p>
<p></p><div><div><p>
</p></div></div></div></div><div><div><div><div><p>Benefits</p>
</div></div></div></div><p></p><div><div><div><div><p>International Opportunities
</p><div><p>Global adventure, broad exposure, and limitless learning await you. You'll be part of the most multi-cultural and diverse team of experts in any industry, anywhere.</p>
</div></div></div><p></p><div><div><p>Insurance
</p><div><p>Health, vision, and dental insurance for you and your dependents available from day one.</p>
</div></div></div><p></p><div><div><p>Learning Opportunities
</p><div><p>Global adventure, broad exposure, and limitless learning await you. You'll be part of the most multi-cultural and diverse team of experts in any industry, anywhere.</p>
</div></div></div><p></p><div><div><p>Diverse and
Inclusive
</p><div><p>Our exceptional and diverse people are the pulse and spirit of who we are. Every day, you will enrich your knowledge in an environment where differences in thought, creativity and experiences are embraced.</p>
</div></div></div></div></div><div><div><div><div><p>About Us</p>
<p>We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all.
</p><p>Global in outlook, local in practice &ndash; and with a united, shared passion for discovering solutions, we hire talented, driven people and support them to succeed, personally and professionally.</p><p><br>
SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.</p>
<p>
We will endeavor to make a reasonable accommodation / modification to the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operation of our business, in accordance with applicable federal, state, and local law. If you believe you require such assistance to complete this form or to participate in the interview process, please contact accommodationhotline@slb.com to request assistance. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.</p>
<p>
SLB is a VEVRAA Federal Contractor- priority referral Protected Veterans requested.</p></div></div></div></div></div><p></p>

WEC Specialist - M&D

PK- WEC Specialist - M&D

AIO App Inc

<div><p><b>About the Role</b> You will be joining a team with a culture centered around agility, a constant hunger to learn, and the desire to teach and make those around you better.</p>
<p>AIO is seeking a results-driven IT Operations and Customer Support leader to join our Support Care team as a Senior Support Operations Specialist. Because our support infrastructure is currently in its foundational stages, this is a true &quot;0 to 1&quot; builder role. We do not yet have automated flows or a fully mature tech stack in place. The ideal candidate will leverage their extensive experience to architect our support operations from the ground up designing processes, building out HubSpot integrations, and establishing the automation, reporting, and SLA frameworks needed to scale our service delivery.</p>
<p><b>Key Responsibilities</b></p>
<ul><li><b>CRM Architecture &amp; Administration:</b> Lead the ground-up implementation and administration of CRM (HubSpot, Salesforce, Zendesk). You will be responsible for designing, building, and launching our very first CRM workflows and end-to-end technical support ticketing processes.</li><li><b>
Building CX Automation:</b> Design and deploy our foundational automation and AI-driven workflows (such as conversational bots and auto-routing) from scratch to eliminate manual effort and efficiently manage ticket volume as we scale.<br>
</li><li><b>
Multi-Channel Integration:</b> Set up and launch new integrations across our ticketing systems and self-service portals, pulling channels like Slack, Microsoft Teams, and WhatsApp into a unified workspace.</li><li><b>
Creating Dashboards &amp; Workflows:</b> Establish our baseline metrics by building out the first generation of KPIs, SLA dashboards, and custom utilization reports. Dashboarding, SLA tracking, and performance reporting will be critical for daily functions that you will design and own.<br>
</li><li><b>
Establishing Case Hygiene &amp; QA:</b> Define, document, and enforce our first strict SLA/KPI governance protocols. You will build the incident, problem, and change management workflows required to ensure high-quality case hygiene and identify process gaps.</li><li><b>
CSAT &amp; Escalation Workflows:</b> Create the blueprint for CSAT-driven escalation handling to resolve complex technical issues. Set up the automated mechanisms to follow up with clients, striving to achieve and maintain CSAT scores of 95% or higher.</li><li><b>
Team Training &amp; Enablement:</b> Train the support team on the newly built workflows, troubleshooting protocols, and customer communication standards to ensure adoption and excellent service delivery.</li><li><b>
Performance Evaluation:</b> Set up the frameworks to evaluate overall team performance. Create utilization reports and set up KPIs to provide regular coaching, feedback, and management of team members.</li><li><b>
Support Operations Leadership:</b> Oversee the rollout of our platform support operations and serve as the primary escalation point, ensuring accurate, real-time communication between support teams and backend operations.</li></ul>
<p><b>Qualifications &amp; Requirements</b>
</p><ul><li><b>Experience:</b> 4+ years of experience in IT Ops and Tech Support Ops, with a proven track record of building out systems and workflows from scratch.</li><li><b>
Leadership:</b> 2+ years minimum in a leadership role or overseeing large Tech Support, IT Support, or CX Support Ops teams.</li><li><b>
Education:</b> Bachelor's degree in any field. Masters preferred.
</li><li><b>Technical Stack:</b> Proven expertise in administering and building out platforms including HubSpot, Jira, Microsoft 365, and N-able MSP Manager. Additional experience with Zendesk, ServiceNow, Salesforce, and Zoho is highly valued.</li><li><b>
Reporting &amp; Analytics:</b> Strong proficiency in creating custom dashboards, SLA tracking mechanisms, and performance utilization reports to extract actionable insights and drive data-backed operational decisions.</li><li><b>
Training &amp; Quality Assurance:</b> Proven ability to develop and implement Quality Assurance (QA) frameworks from scratch, audit support interactions, and deliver structured technical training and coaching to upskill support teams.</li><li><b>
Automation Skills:</b> Strong background in establishing conversational AI/chatbots, workflow automation, and process optimization where none previously existed.</li><li><b>
Soft Skills:</b> Must possess strong leadership, stakeholder management, adaptability, conflict resolution, and change management skills with a deeply customer-centric mindset. Ability to thrive in a highly agile, startup-like environment.</li></ul><p></p><p><b>
Why Join AIO?</b></p>
<p>Our mission is to revolutionize the US restaurant industry by providing a comprehensive and fully integrated solution that empowers restaurant owners to efficiently manage all aspects of their business. Our platform combines our patented AI technology with unparalleled customer support to help owners increase revenue, reduce costs, and improve their overall profit margins.</p>
<p>We believe that restaurants should be able to focus on delivering exceptional dining experiences to their customers, without the added stress of managing complex and disparate systems. That's why we offer an All-In-One super app platform for all their needs, from front-of-the-house operations like ordering, payment, marketing and rewards, to back-of-the-house management like inventory, staff, and financials.</p>
<p>We are laser focused on becoming a significant player in the $55 billion restaurant tech SaaS market. You will be a part of a world class, up-and-coming Silicon Valley funded startup.</p></div>

Senior Support Ops Specialist

HRPSP - Your Strategic HR Partner

<p><b>Job Opportunity &mdash; Executive (Quality Assurance)</b><br/><b>Locations: </b>Islamabad</p><p><b>Salary Range: </b>PKR 80,000</p><p>We are looking for a dynamic and experienced professional to join our team as an <b>Executive &ndash; Quality Assurance</b>. The ideal candidate will have strong technical expertise in FTTH along with proven leadership skills to manage field operations and ensure quality service delivery.</p><p><b>Key Responsibilities:</b></p><ul><li>Lead and manage FTTH field teams to ensure timely and high-quality deployment</li><li>Monitor and enhance quality standards across installations and maintenance activities</li><li>Conduct regular quality audits and ensure compliance with SOPs and company standards</li><li>Coordinate with planning, deployment, and vendor teams to meet project timelines and SLAs</li><li>Troubleshoot and resolve complex fiber-related issues escalated from field teams</li><li>Maintain QA reports, checklists, and performance scorecards</li><li>Liaise with relevant authorities to resolve Right of Way (ROW) issues</li><li>Ensure compliance with health, safety, and operational guidelines</li><li>Prepare progress reports, maintain documentation, and track KPIs</li><li>Drive continuous improvement to enhance customer experience and operational efficiency</li></ul><p><b>Requirements:</b></p><ul><li>Minimum <b>16 years Degree</b> in <b>Electrical</b>, <b>Electronics</b>, <b>Telecom</b>, or related field</li><li><b>2&ndash;5 years of experience</b> in FTTH, specifically in Quality, Deployment or Field Operations</li></ul><p>Job Type: Full-time</p><p>Pay: Rs80,000.00 per month</p><p>Work Location: In person</p>

Executive (Quality Assurance)

Explore 193+ Quality assurance specialist in Islamabad this April. Find roles across top companies and apply now to boost your career.