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quality assurance specialist

VIVE TECH SOLUTIONS T/A VIVE PRINTING LTD

We are looking for a detail-oriented Quality Assurance Specialist to monitor, evaluate, and improve the performance of our sales team. The ideal candidate will have 4+ years of experience in sales QA, strong analytical skills, and a deep understanding of sales processes, customer interactions, and performance metrics.Responsibilities<ul><li>Monitor and evaluate sales calls, emails, and customer interactions to ensure quality standards are met</li><li>Develop and implement QA frameworks, scorecards, and evaluation criteria for sales teams</li><li>Provide constructive feedback and coaching to sales representatives to improve performance</li><li>Identify trends, gaps, and areas for improvement in the sales process</li><li>Collaborate with sales managers and training teams to design improvement plans</li><li>Ensure compliance with company policies, industry regulations, and sales guidelines</li><li>Track and report QA performance metrics and KPIs</li><li>Conduct regular audits and maintain quality documentation</li><li>Support onboarding and continuous training initiatives for sales teams</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Business, Marketing, or related field</li><li>4+ years of experience in Quality Assurance, preferably in a sales or call center environment</li><li>Strong understanding of sales processes, customer lifecycle, and conversion funnels</li><li>Experience with CRM systems (e.g., Salesforce, HubSpot)</li><li>Excellent listening, analytical, and problem-solving skills</li><li>Strong communication and coaching abilities</li><li>Ability to handle multiple tasks and meet deadlines</li></ul>Pay: Rs70,000.00 - Rs100,000.00 per monthWork Location: In person

Quality Assurance Specialist (Sales)

HOF Immigration Services

Job OverviewWe are looking for a sharp, detail-oriented Call Quality Assurance Specialist to join our operations team. You will be the ears of the business &mdash; listening to calls, ensuring our team is following the right processes, and helping us continuously raise the bar on client communication.What You Will Do<ul><li>Monitor and evaluate recorded and live calls against HOF Migration's SOPs and internal quality manual</li><li>Score calls using a structured evaluation scorecard and maintain accurate records</li><li>Identify patterns, recurring errors, and compliance gaps across the team</li><li>Escalate calls involving serious breaches, incorrect advice, or unprofessional conduct</li><li>Provide clear, constructive written feedback to team leaders and HR</li><li>Prepare daily and weekly quality reports for management</li><li>Track and analyze performance metrics (conversion quality, CSAT, compliance adherence)</li><li>Ensure adherence to data privacy and client confidentiality standards</li></ul>Who We Are Looking For<ul><li>Bachelor&rsquo;s degree in Business, Communications, HR, or related field</li><li>2&ndash;4 years of experience in call quality assurance, call monitoring, or a customer service environment</li><li>Excellent written and verbal communication in English</li><li>Strong understanding of call center KPIs and QA frameworks</li><li>Excellent listening, auditing, and analytical skills</li><li>Comfortable working with MS Excel or Google Sheets for logging and reporting</li><li>Highly organized, objective, and able to work independently</li><li>Trustworthy and discreet when handling sensitive client information</li></ul>Working Hours: 11:00 AM &ndash; 8:00 PM (Monday-Saturday)Work Location: In person

Call Quality Assurance Specialist

Arrivy Inc.

Who is Arrivy?Arrivy is the place to do something bigger than yourself. We are a fast-growing software product company based in the US with deep product roots in Pakistan.Arrivy offers an operational solution for service businesses looking to streamline their workflow with simple yet effective means. Over the years, we have formed strong connections with our customers through persistent hard work &amp; passion.We are looking for someone ambitious and self-motivated who can work to expand our customer base by running our outbound email marketing campaign. Our team comprises operations and logistics veterans from Microsoft, eBay, Autodesk, and Adobe. The opportunities to learn would be endless. If you're looking to become a powerhouse, Arrivy is just the place to be.Your Duties for a Typical Day:As an Outbound Sales Specialist you&rsquo;ll need to:<ul><li>Review requirements, specifications and technical design documents to provide timely and meaningful feedback</li><li>Create detailed, comprehensive and well-structured test plans and test cases</li><li>Estimate, prioritize, plan and coordinate testing activities</li><li>Identify, record, document thoroughly and track bugs</li><li>Perform thorough regression testing when bugs are resolved</li><li>Develop and apply testing processes for new and existing products to meet client needs</li><li>Liaise with internal teams (e.g. developers and product managers) to identify system requirements</li><li>Monitor debugging process results</li><li>Investigate the causes of non-conforming functionality/release and train users to implement solutions</li><li>Track quality assurance metrics, like defect densities and open defect counts</li><li>Stay up-to-date with new testing tools and test strategies</li></ul>Experience &amp; Other Skills:You'll need to have:<ul><li>Strong knowledge of software QA methodologies, tools and processes</li><li>Experience in writing clear, concise and comprehensive test plans and test cases</li><li>Hands-on experience with both white box and black box testing</li><li>Experience working in an Agile/Scrum development process</li><li>Experience with performance and/or security testing is a plus</li></ul>What Does Arrivy Offer You?<ul><li>Highly competitive salaries</li><li>Talented, passionate, and fun colleagues</li><li>International working exposure</li><li>Learning and growth opportunities</li><li>Performance-based Incentives and bonus plan</li><li>Team building activities</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs150,000.00 per monthWork Location: In person

Software Quality Assurance Engineer

Kwanso

As a Software Quality Assurance Engineer, you will be responsible for designing, implementing, and executing comprehensive test plans tailored to each project or service offering. Collaborating closely with cross-functional teams, including developers, project managers, and clients, you will help ensure that our solutions meet or exceed client expectations and industry standards, including modern AI-powered and LLM-based applications.If you envision yourself working with smart engineers on &amp; across the teams to deliver top-notch projects &amp; be the best-in-class professional, Kwanso is where you need to be!WHAT YOU&rsquo;LL DO:<ul><li>Validate AI-driven features, including LLM-based functionalities (e.g., chatbots, recommendation systems, content generation).</li><li>Design and execute test strategies for AI systems, including prompt testing, response validation, and edge-case handling.</li><li>Evaluate LLM outputs for accuracy, relevance, hallucinations, bias, and safety compliance.</li><li>Perform prompt engineering for testing purposes to simulate diverse real-world user inputs and scenarios.</li><li>Develop and maintain test datasets for validating AI models and LLM outputs.</li><li>Collaborate with engineering teams to define evaluation metrics for AI systems (e.g., precision, recall, latency, response quality).</li><li>Conduct regression testing for AI models, ensuring model updates do not degrade performance.</li><li>Test API integrations with AI services (e.g., OpenAI, Claude, etc.).</li><li>Ensure compliance with AI safety, ethical standards, and data privacy requirements.</li><li>Automate testing workflows for AI/LLM systems using relevant frameworks and tools.</li><li>Monitor and report real-world performance issues in AI systems post-deployment.</li></ul>WHAT YOU&rsquo;LL BRING:Bachelor&rsquo;s degree in computer science, information technology, or a similar fieldMinimum 2 years experience working as a Software Quality Assurance EngineerStrong understanding of software testing principles and methodologies, including experience with manual and automated testing techniques.Basic understanding of AI/ML concepts and Large Language Models (LLMs).Experience or exposure to testing AI-driven or data-driven applications.Ability to create detailed, comprehensive test plans and test cases based on project requirements and specifications.Excellent analytical and problem-solving skills, with a keen eye for detail.HOW WE WORK:Annual Pay Raise - Higher the performance, better the numbersProvident Fund &amp; EOBI - Adds up to your retirement plansHealth Insurance - We&rsquo;ve got you coveredAnnual Leaves - Take your leaves or take the cash insteadWork Hours Relaxation - 20 Paid days off in a year other than the gazetted holidaysInterest Free Loan facility - Avoid hefty banking interestsWHO WE ARE:We are an established custom design &amp; development company with a proven record of delivering tons of successful projects to our partners including startups, small &amp; mid-sized companies &amp; brands with no specific industry vertical.Kwanso was founded in April, 2014 in Lahore &amp; later formed its subsidiary in Bay Area (SF) in 2015.Our work comprises modern tech that enables us to be the experts in the modern open-source technology stacks for web &amp; mobile. We want to stay highly focused on cool tech.We have delivered for brands like Whirlpool, Sears, UFC, Kimberly Clark, PBS Kids &amp; Bushnell to name a few, our complete client base is from the United States.DISCLAIMER:Kwanso is an equal opportunity employer: we value diversity &amp; do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age or marital status etc.By submitting your application, you agree that Kwanso may collect your personal data for recruiting &amp; related purposes.Work Location: In person

GHA Marketing Ltd

Position: Digital Content StrategistWorking Hours: Monday to Friday | 10:00 AM &ndash; 6:00 PMEmployment Type: Full-Time, OnsiteAbout UsHG Marketing is a podcast agency based in Lahore, helping marketers &amp; entrepreneurs generate leads through B2B podcasting. With a focus on building systems, creating quality content, and lead generation, HG Marketing provides opportunities for business growth and success.Key ResponsibilitiesAbout the Role We are looking for a highly detail-oriented Digital Content Strategist Specialist to oversee end-to-end podcast execution for multiple clients. This role is responsible for quality control, publishing, scheduling, client communication, and workflow management across audio, video, and written podcast assets. This is not a creative editing role. This is a systems, quality, and operations role that ensures every asset delivered to clients is accurate, polished, compliant, and published correctly across all platforms.Quality Assurance &amp; Review<ul><li>Perform thorough quality checks on podcast videos, audio files, show notes, articles, clips, and thumbnails using structured checklists</li><li>Identify errors, inconsistencies, compliance issues, and brand mismatches across all assets</li><li>Ensure final deliverables meet internal standards and client-specific guidelines before approval</li></ul>Publishing &amp; Scheduling<ul><li>Schedule and publish podcast episodes on YouTube, Spotify, Apple Podcasts, and other podcast platforms</li><li>Upload, optimize, and manage episode metadata including titles, descriptions, tags, timestamps, and thumbnails</li><li>Maintain and manage content calendars for podcasts, clips, and related assets</li></ul>Client &amp; Account Management<ul><li>Act as the primary point of contact for assigned clients</li><li>Communicate updates, timelines, feedback, and approvals clearly and professionally</li><li>Ensure smooth coordination between internal teams (editors, writers, designers) and clients</li></ul>Workflow &amp; Operations Management<ul><li>Manage multiple client workflows simultaneously without delays or quality drops</li><li>Track asset movement from raw files &rarr; edited &rarr; QA &rarr; publishing &rarr; client delivery</li><li>Ensure deadlines are met and bottlenecks are identified early</li></ul>Documentation &amp; Process <ul><li>Follow and improve SOPs, QA checklists, and workflow systems</li><li>Maintain organized records of published episodes, revisions, and approvals</li></ul>Required Skills &amp; Experience <ul><li>Strong experience in podcast management, content operations, or media QA</li><li>Exceptional attention to detail and ability to spot errors others miss</li><li>Hands-on knowledge of YouTube, Spotify, Apple Podcasts, and podcast hosting platforms</li><li>Experience managing multiple clients and fast-moving workflows</li><li>Clear written and verbal communication skills</li><li>Comfortable working with structured processes, checklists, and deadlines</li></ul>Who is best fit for this roleThis role is ideal for someone who<ul><li>Enjoys systems, structure, and quality control</li><li>Takes ownership and accountability seriously</li><li>Can manage clients without hand-holding</li><li>Understands that execution and accuracy matter more than creativity</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs85,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>1-2: 1 year (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Digital Content Strategist

Palladium Pakistan (Pvt.) Limited

<div><div><div><div>Posted date</div> <div>23rd April, 2026</div> <div>Last date to apply</div> <div>30th June, 2026</div>
</div> 
<div><div>Country</div> <div>Pakistan</div> <div>Locations</div> <div>Lahore</div>
</div> 
<div><div>Category</div> <div>Health Care
</div></div> 
<div><div>Type</div> <div>Consultancy</div> <div>Position</div> <div>1</div>
</div> 
<div><div>Experience</div> <div>15 years</div></div></div></div>
 <div>TA Title: E4H Punjab TOR &ndash; Capacity Building for Improved Governance, Quality of Care and MSDS Readiness in Punjab Prison Health Facilities
<div>
Programme

Evidence for Health (E4H) is a Foreign, Commonwealth &amp; Development Office (FCDO)-funded programme aimed at strengthening Pakistan's healthcare system, thereby decreasing the burden of illness and saving lives. E4H (2023-2027) provides technical assistance (TA) to Punjab and also to the Federal and Khyber Pakhtunkhwa (KP) governments. The Punjab component is being implemented by Palladium along with Oxford Policy Management (OPM).

Through its flexible, embedded, and demand-driven model, E4H Punjab will support the government to achieve a resilient health system that is prepared for health emergencies, responsive to the latest evidence, and delivers equitable, quality, and efficient healthcare services. Specifically, E4H will deliver TA across three outputs:

Output 1: Strengthened integrated health security, with a focus on preparing and responding to health emergencies, including pandemics.

Output 2: Strengthened evidence-based decision-making to drive health sector performance and accountability.

Output 3: Improved implementation of Universal Health Coverage, with a focus on ending preventable deaths.

E4H-Punjab works in partnership with the Punjab Department of Health (DOH).

Terms of reference

Background
<ul>
<li>The Punjab Prisons Department operates 45 health facilities providing medical services to inmates. In December 2024, the Punjab government transferred oversight of these hospitals to the Health &amp; Population Department (H&amp;PD). Prior to handover, health Department&rsquo;s role was only limited to seconding medical staff to prison hospitals, whereas all paramedical and other staff as well as procurement of medical supplies and day-to-day administrative management was the responsibility of the Prison Department. Following the transfer, H&amp;PD is now responsible for staffing, procurement, infrastructure oversight and service delivery improvement, with an expressed intent to upgrade selected prison hospitals to secondary-level status where feasible. This governance shift presents an opportunity to reform custodial healthcare, particularly given the unique systemic challenges and resource limitations in prison settings compared to routine public facilities.
</li>
<li>Historically, prison health facilities in Punjab have remained poorly mainstreamed, with intermittent support from vertical programmes (e.g. TB, HIV/AIDS, Hepatitis) but limited strengthening of routine systems. A recent H&amp;PD-led assessment indicates very low readiness against Minimum Service Delivery Standards (MSDS) across all prison hospitals, with preliminary findings pointing to major gaps in documentation, IPC practices, and oversight mechanisms.
</li>
<li>International evidence, including UNODC/WHO Prisons and Health, the ICRC Healthcare in Detention guidance, and HRCP&rsquo;s Access to Healthcare in Pakistan&rsquo;s Prisons (2023), highlights that custodial healthcare systems face distinct challenges compared to routine public facilities, including constrained governance arrangements, HRH limitations, overcrowding, high burdens of communicable disease and mental health conditions, and weak continuity of care. These realities highlight the need for MSDS readiness to be pursued within a broader, prison-specific health systems strengthening framework.
</li>
<li>For licensing purposes, the PHCC has classified the 45 prison hospitals as follows: Category I (7), Category II-A (4), Category II-B (11), and Category II-C (23). In response, H&amp;PD has requested targeted technical assistance to strengthen MSDS compliance and prepare prison hospitals for PHCC licensing. This TA will support MSDS readiness while also assessing and addressing key enabling factors&mdash;particularly governance arrangements, HRH capacity, financing and supply constraints, IPC feasibility, and documentation practices&mdash;to ensure that improvements in quality of care are realistic, sequenced, and sustainable within custodial settings.
</li>
</ul>Problem Statement
The transition of prison health facilities from the Prisons Department to the H&amp;PD has revealed longstanding systemic weaknesses, including limited staff capacity, poor IPC and documentation practices, overcrowding-related operational pressures, and low familiarity with MSDS requirements. Without targeted support that strengthens MSDS readiness alongside the enabling conditions required for sustained compliance, particularly governance, HRH, financing, and oversight, prison hospitals risk continued non-compliance with service delivery standards and compromised quality of care for a highly vulnerable population.

Goal and Objective(s)

To support the Health &amp; Population Department (H&amp;PD) in strengthening the quality and governance of healthcare services in Punjab&rsquo;s prison hospitals by improving MSDS readiness and PHCC licensing preparedness, while ensuring that interventions are feasible, informed by best practice, and responsive to the enabling conditions required for sustainable quality of care in custodial settings.

Specific objectives include:
<div>
<ul><li>Validate enabling conditions for quality of care in prison hospitals using the H&amp;PD assessment and targeted facility-level assessment to determine realistic, sequenced pathways for MSDS compliance.</li></ul>
<ul><li>Build the institutional and staff capacity of prison hospitals and relevant H&amp;PD counterparts to understand, apply, and operationalise MSDS requirements, and support PHCC licensing preparedness through facility-specific compliance improvement plans and preparatory actions.</li></ul>
<ul><li>Improve coordination and role clarity between H&amp;PD, the Prisons Department, and PHCC, and generate practical recommendations (drawing on model or phased implementation approaches) to guide sustainable scaling of quality-of-care improvements across the prison health system.</li></ul>
</div>
Strategic Approach

Contributions to Health Systems Strengthening

This TA aims to strengthen the governance, oversight, and quality assurance functions of the H&amp;PD by embedding MSDS readiness mechanisms, documentation practices, and internal quality controls within prison health facilities. The approach recognises the custodial context and focuses on building sustainable systems (rather than one-off compliance) by improving institutional processes, staff capacity, and accountability arrangements that underpin quality healthcare delivery for incarcerated populations. 

Alignment with Other E4H Technical Assistance (TA) and Investments

This TA complements ongoing E4H initiatives, including the impact evaluation of the MSDS assessment of public and private HCEs across Punjab. The activity also supports the broader Universal Health Coverage (UHC) roadmap by ensuring equitable access to safe and compliant health services for vulnerable populations within the prison system. 

Alignment with Departmental and Donor Priorities

The intervention directly supports the H&amp;PD&rsquo;s mandate to unify all public-sector healthcare facilities under PHCC&rsquo;s regulatory system and to establish QA mechanisms. It also aligns with the PHCC&rsquo;s licensing roadmap and strengthens donor-supported system enhancement efforts focused on regulation, standardisation, and performance management. A Joint Coordination Mechanism will be established, comprising the Home and Prison Departments (H&amp;PD) and PHCC.

Scope of Work and Methodology

The assignment will be implemented in four phases. It will be conducted in close coordination with the H&amp;PD throughout the TA, with the PHCC and the Prisons Department consulted as appropriate. Focal points will be nominated in all relevant departments to ensure effective coordination, while capacity-building activities will be embedded across all phases to support institutional ownership, continuity, and sustainability of the interventions. The scope of the TA will be refined and finalised during inception, following close consultations with the H&amp;PD, to ensure the approach is realistic, appropriately sequenced, and adjusted based on findings from the enabling environment.

Phase 1: Inception, Diagnostic, and Planning
<ul>
<li>Hold initial meetings with H&amp;PD, PHCC, and the Prisons Department to discuss and finalise the scope, timeline, roles, and implementation arrangements.</li>
<li>Establish a Joint Coordination Mechanism to provide oversight, handle constraints, and ensure alignment throughout the TA.</li>
<li>Conduct a rapid desk review, including international best practice and relevant examples from low- and middle-income countries (LMICs), the H&amp;PD assessment (and any supporting materials), and the relevant MSDS prescribed by PHCC applicable to prison health facilities to inform the approach.</li>
<li>Conduct rapid validation visits to a small, representative sample of prison health facilities (across PHCC categories) to confirm baseline readiness and constraints.</li>
<li>Based on the desk review and validation visits, conduct a structured situational analysis of enabling conditions for MSDS compliance and sustained quality of care, including governance/accountability arrangements, HRH availability and competencies, financing and recurrent cost constraints, procurement/supply chain reliability, IPC feasibility, documentation practices, referral linkages, and custodial operational constraints.</li>
<li>Based on the findings, confirm with the H&amp;PD a suitable implementation pathway, such as a model primary healthcare facility approach (if a model facility approach is agreed the development of an operational plan and guidelines can be explored) or a phased rollout, and a capacity-building approach for MSDS compliance and implementation in selected facilities.</li>
<li>Develop and submit an Inception Report &amp; Situation Analysis along with a Work Plan that details the TA strategy, milestones, and deliverables.</li>
</ul>
Phase 2: Development of Prison-specific MSDS Readiness Package
<ul>
<li>Develop/adapt a practical and implementable MSDS readiness toolkit tailored to prison hospitals, including SOPs, checklists, documentation templates, internal audit tools, and job aids.</li>
<li>Validate toolkit content with PHCC to ensure alignment with licensing expectations while addressing prison-specific operational realities.</li>
<li>Develop or refine roles and responsibilities for prison healthcare and relevant administrative staff under H&amp;PD oversight to support routine compliance (e.g., documentation focal points, IPC responsibilities, QA checks, referral coordination).</li>
<li>Develop a tailored capacity building package including modules that integrate MSDS priorities with prison-specific health priorities (e.g communicable disease control, sexual and reproductive health needs, mental health and substance dependence, IPC in overcrowded settings, continuity of care and referral, and patient rights/safeguarding considerations).</li>
<li>Submit the MSDS Readiness Toolkit + Capacity Building Package.</li>
</ul>
Phase 3: Capacity Building and Technical Support
<ul>
<li>H&amp;PD will nominate participants (facility-level and departmental) for capacity building.</li>
<li>Deliver two Training of Trainers (ToT) sessions to enable master trainers to train prison hospital medical and administrative staff (on-site) on MSDS.</li>
<li>Incorporate the training package into the HISDU LMS after discussion with H&amp;PD.</li>
<li>Submit a training report that includes session details, trainers&rsquo; feedback, pre- and post-evaluation scores, outcomes, learnings, and recommendations for scale-up.</li>
</ul>
Phase 4: Implementation Support, Monitoring, and Consolidation
<ul>
<li>The master trainers from the above phase 3 will provide on-site trickle-down mentoring to prison medical staff (either through selected model facility approach or phased approach as decided by H&amp;PD).</li>
<li>Facilitate mock inspections of selected facilities (only hospitals with indoor (inpatient) facilities are proposed for support to prepare for PHCC licensing)</li>
<li>Consolidate lessons, bottlenecks, and recommendations, particularly those relating to governance, HRH, financing, supply chain, and oversight required for sustainable compliance and quality of care.</li>
<li>Prepare a Final Technical Report (and accompanying slide deck) including a sequenced roadmap for scale-up, recommended actions for H&amp;PD/PHCC/Prisons, and practical next steps to institutionalise improvements across the prison health system.</li>
</ul>
Sustainability: Capacity Building, Institutionalisation, and Transition Planning

Embedded Capacity Building

The TA will deliver practical, hands-on capacity-building through ToTs and on-site hand-holding support tailored to prison hospitals. Standardised SOPs, compliance checklists, and documentation templates will be introduced to institutionalise MSDS practices across infection control, waste management, and patient safety. All capacity-building efforts will be anchored within H&amp;PD systems to ensure sustainability.

Institutionalisation of Systems and Practices

Formal coordination between H&amp;PD, PHCC, and the Prisons Department will sustain documentation standards and inspection readiness, aligning the initiative with broader quality-of-care reforms supported under E4H. The focal point of this TA will be confirmed during inception, as the Special Secretary for Development is about to go on an official leave.

Transition Planning and Handover

The TA team will formally transfer all training materials, SOPs, and checklists to the H&amp;PD and PHCC training databases. The Final Report will outline institutional responsibilities for maintaining compliance, conducting refresher training, and integrating QA activities.

Deliverables

The TA duration will be 6 months.
<div>
<ul><li>Inception &amp; Situational Analysis Report - Baseline evidence, governance mapping, stakeholder coordination framework, and detailed TA work plan endorsed by H&amp;PD.</li></ul>
<ul><li>Training Package (Toolkit + Roles &amp; Responsibilities) - MSDS toolkits, SOPs, compliance checklists, documentation templates, and TORs/JDs contextualised for prison health staff.</li></ul>
<ul><li>Training Report - Session details, participant feedback, pre/post evaluation scores, outcomes, and recommendations for scale-up.</li></ul>
<ul><li>Final Technical Report (with Capacity Building Plan &amp; Slide Deck) - Mock inspection findings, lessons learned, sustainability plan, embedded capacity building strategy, and transition/handover package.</li></ul>
</div>
Position Title: Senior Quality &amp; Compliance Expert (Health Systems)&ndash; Punjab Prison Health Facilities TA (Senior National)

Duty Station: Lahore with travel as required

Duration / LOE: February 2026 &ndash; August 2026 (LOE 60 days &ndash; subject to change until the start of the TA)

Reporting To: E4H Programme Team

Role Purpose

Serve as the overall technical lead for strengthening governance, quality of care, MSDS readiness, and PHCC licensing preparedness across Punjab prison health facilities through strategic oversight, coordination, and quality assurance.

Key Roles &amp; Responsibilities
<ul>
<li>Lead overall technical delivery of the TA and provide strategic direction on MSDS readiness and licensing preparedness.</li>
<li>Coordinate with H&amp;PD, PHCC, and the Prisons Department to ensure smooth implementation and stakeholder alignment.</li>
<li>Oversee diagnostic assessments, governance reviews, and development of prison-specific compliance improvement pathways.</li>
<li>Guide development of MSDS toolkits, SOPs, checklists, training materials, and institutional frameworks.</li>
<li>Provide technical oversight for ToTs, mock inspections, and final scale-up recommendations.</li>
<li>Ensure alignment with E4H quality frameworks, prison health realities, and sustainability objectives.</li>
<li>Support preparation of key reports, presentations, and final handover documentation.</li>
</ul>
Requirements

Technical Expertise
<ul>
<li>Postgraduate qualification in Public Health, Health Systems Management, Healthcare Quality, or related discipline (MBBS, MPH, MHM, MHA, MSc Quality Assurance or equivalent).</li>
<li>Minimum 15 years of overall professional experience in health systems strengthening, healthcare quality assurance, regulation, or hospital management.</li>
<li>Demonstrated experience in MSDS implementation, PHCC licensing readiness, facility audits, and institutional reform.</li>
<li>Experience coordinating with government departments and multi-stakeholder programmes preferred.</li>
</ul>
Core Competencies
<ul>
<li>Strategic leadership and results-based management</li>
<li>Strong report writing and presentation skills</li>
<li>Stakeholder engagement and interdepartmental coordination</li>
<li>Ability to mentor multidisciplinary teams</li>
<li>Strong understanding of QA systems, MSDS, and licensing processes</li></ul></div></div>

PN 32 - Ongoing Recruitment: STTA - Senior Level National - Senior Quality & Compliance Expert (Health Systems)

BJS Soft Solution Pvt Ltd

We are seeking a versatile SQA Automation Specialist with strong command of both manual and automated testing disciplines. In this role you will own end-to-end quality assurance across web, API, and mobile platforms &mdash; designing automation frameworks, executing structured and exploratory manual tests, and embedding quality practices into every stage of the software delivery lifecycle.Core responsibilities &mdash; automation&middot; Design, build, and maintain scalable test automation frameworks using tools such as Selenium WebDriver, Playwright, or Cypress&middot; Write clean, reusable automated test scripts for functional, regression, integration, and end-to-end test scenarios&middot; Integrate automated test suites into CI/CD pipelines (Jenkins, GitHub Actions, GitLab CI, or Azure DevOps)&middot; Develop and maintain API automation tests using Postman, RestAssured, or similar tools&middot; Implement BDD-style tests using Cucumber, SpecFlow, or Behave in collaboration with business stakeholders&middot; Analyse and resolve flaky tests, continuously improving automation suite reliability and execution speed&middot; Maintain test data management strategies and environment configuration for automated pipelines&middot; Generate and publish automation reports using Allure, ExtentReports, or equivalent dashboardsCore responsibilities &mdash; manual testing&middot; Create detailed, well-structured test plans, test cases, and test checklists from functional and non-functional requirements&middot; Execute manual functional, regression, smoke, sanity, and User Acceptance Testing (UAT) across multiple platforms and browsers&middot; Conduct structured exploratory and session-based testing to uncover edge cases and usability issues&middot; Log, prioritise, and track defects using tools like Jira, TestRail, Zephyr, or Azure Test Plans with clear reproduction steps&middot; Perform cross-browser, cross-device, and cross-platform compatibility testing&middot; Validate UI/UX against design specifications and accessibility standards (WCAG where applicable)&middot; Participate in requirement reviews, sprint planning, and refinement sessions to identify testability and ambiguity early&middot; Collaborate closely with developers for root cause analysis during defect triageGeneral responsibilitiesDefine and maintain test strategy, test coverage metrics, and quality dashboards for visibility across the teamAct as a quality advocate during sprint ceremonies, code reviews, and release gatesEvaluate and recommend new testing tools, techniques, and processes to improve efficiencyMentor and guide junior QA engineers on both manual best practices and automation standardsSupport performance and load testing initiatives using JMeter, k6, or GatlingEnsure all QA activities align with company-defined quality standards and compliance requirementsEducation &amp; experienceBachelor's degree in Computer Science, Software Engineering, or a related field3&ndash;6 years of QA experience with a blend of manual and automation testingProven track record of delivering quality in Agile/Scrum environmentsExperience working across the full SDLC and STLCTechnical skillsProficiency in Python, Java, JavaScript, or C# for test scriptingHands-on with Selenium, Playwright, or CypressAPI testing experience (REST/SOAP) with Postman or RestAssuredSolid Git usage and familiarity with branching workflowsExperience with defect management in Jira or similar toolsNice to haveAppium (mobile automation)Docker / containerised testingBrowserStack / Sauce LabsJMeter / k6 / GatlingISTQB Foundation / AdvancedTestRail / ZephyrAccessibility testing (WCAG)Security / penetration testing basicsDatabase / SQL testingShift-left &amp; DevOps quality practicesWork Location: In person

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PN 32 - Ongoing Recruitment: STTA - Senior Level National - Senior Quality & Compliance Expert (Health Systems)

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