sqa engineer

quality assurance engineer Jobs in Lahore

quality assurance engineer

associate sqa engineer

automation qa engineer

senior sqa engineer

quality assurance specialist

AffinityVibez (Pvt) Ltd

Job Summary:The Quality Assurance Specialist is responsible for ensuring service excellence by monitoring, evaluating, and improving the quality of customer interactions across BPO operations. The role focuses on call quality assurance, compliance, agent performance evaluation, and data-driven insights to enhance customer experience and operational effectiveness.Key Responsibilities:1. Call Monitoring &amp; Evaluation&middot; Monitor and evaluate customer interactions (calls, chats, emails, tickets) against defined quality standards and client SLAs.&middot; Conduct detailed call audits to assess communication skills, compliance, process adherence, and customer handling.&middot; Ensure accuracy in quality scoring and documentation.2. Quality Assurance &amp; Compliance&middot; Ensure adherence to internal processes, regulatory requirements, and client compliance guidelines.&middot; Identify quality gaps, behavioral trends, and performance issues impacting customer experience.&middot; Address quality-related escalations in coordination with operations teams.3. Feedback, Coaching &amp; Calibration&middot; Provide structured, actionable feedback to agents to improve performance.&middot; Participate in calibration sessions with QA, Operations, and Training teams to ensure evaluation consistency.&middot; Support coaching initiatives by sharing insights and improvement recommendations.4. Reporting &amp; Analysis&middot; Prepare and share daily, weekly, and monthly quality performance reports.&middot; Analyze trends, root causes, and quality metrics to drive continuous improvement.&middot; Present quality insights and improvement suggestions to management and stakeholders.5. Process Improvement &amp; Client Support&middot; Assist in quality reviews, internal audits, and client audits.&middot; Ensure client expectations and quality benchmarks are consistently met.&middot; Contribute to refining QA frameworks, scorecards, and SOPs when required.6. Key Performance Indicators (KPIs):&middot; Call Quality Scores&middot; SLA and Compliance Adherence&middot; Reduction in Customer Complaints and Escalations&middot; Agent Performance Improvement Post-Coaching&middot; Calibration Accuracy and ConsistencyRequired Skills &amp; Competencies:&middot; Strong understanding of BPO/Call Center QA standards and methodologies&middot; Excellent listening, analytical, and attention-to-detail skills&middot; Ability to provide constructive feedback and performance insights&middot; Strong reporting and data interpretation skills&middot; Good communication and stakeholder coordination abilitiesEducation:&middot; Bachelor&rsquo;s degree in Business Administration, Management, or a related field (preferred)Experience:&middot; 3&ndash;5 years of experience in BPO / Call Center Quality Assurance&middot; 1&ndash;2 years&rsquo; experience as a Senior QA or Quality Analyst (preferred)Perks &amp; Benefits<ul><li>Competitive base salary with Increment Plans</li><li>Paid public/national holidays.</li><li>Paid annual, paternity, and bereavement leave.</li><li>Supportive and career-focused workplace culture.</li></ul>Location: Wapda Town Phase 1 Shift Timing: Night Shift (6:30 PM &ndash; 3:30 AM) Work Schedule: Monday to Friday (Weekends Off)Job Type: Full-timePay: Rs80,000.00 - Rs120,000.00 per monthWork Location: In person

Quality Assurance Specilaists (Call Center/BPO)

Virikson Travel

Job description:Position Overview: The Quality Assurance (QA) Executive will be responsible for ensuring that the travel agency's services and processes meet high-quality standards and deliver exceptional customer satisfaction. This role involves developing and implementing quality assurance policies, monitoring service quality, and coordinating with various departments to drive continuous improvement.<ul><li>Key Responsibilities:</li><li>Chat and Call Verification:</li><li>Ensure the quality of chat and calls and also verify chats and calls with UK customers.</li><li>Quality Assurance Development:</li><li>Develop, implement, and maintain quality assurance policies and procedures for travel services.</li><li>Ensure that quality standards are aligned with industry best practices and regulatory requirements.</li><li>Service Monitoring and Evaluation:</li><li>Conduct regular audits and evaluations of travel services, including booking processes, customer service interactions, and travel arrangements.</li><li>Analyze customer feedback, complaints, and service metrics to identify areas for improvement.</li><li>Team Collaboration:</li><li>Work closely with operations, customer service, and other departments to ensure seamless quality assurance processes.</li><li>Provide training and support to staff on quality standards and procedures.</li><li>Problem Resolution:</li><li>Address and resolve quality issues and discrepancies promptly and effectively.</li><li>Implement corrective actions and preventive measures to address recurring problems.</li><li>Continuous Improvement:</li><li>Identify opportunities for process improvements and implement initiatives to enhance service quality and operational efficiency.</li><li>Stay updated on industry trends and incorporate best practices into quality assurance processes.</li><li>Compliance and Reporting:</li><li>Ensure compliance with travel industry regulations and standards.</li><li>Prepare and present regular reports on quality metrics, performance, and improvement initiatives to senior management.</li><li>Customer Experience Enhancement:</li><li>Monitor customer satisfaction and work to enhance the overall travel experience.</li><li>Develop strategies to address customer feedback and improve service delivery.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Business Administration, Hospitality Management, Travel and Tourism, or a related field.</li><li>Proven experience in quality assurance, preferably within the travel or hospitality industry.</li><li>Strong understanding of travel industry standards and regulations.</li><li>Excellent analytical, problem-solving, and organizational skills.</li><li>Strong communication and interpersonal skills, with the ability to collaborate effectively across departments.</li><li>Proficiency in quality management software and tools.</li><li>Detail-oriented with a commitment to maintaining high standards of service quality.</li></ul>Preferred Qualifications:<ul><li>Certification in Quality Management or related fields (e.g., Six Sigma, ISO).</li><li>Experience with travel booking systems and customer relationship management (CRM) tools.</li><li>Multilingual abilities are a plus.</li></ul>Work Environment:<ul><li>Office-based role with occasional travel to various locations as needed.</li><li>Fast-paced environment with a focus on customer service excellence and operational efficiency.</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

Customer Service QA Specialist – Travel / BPO

Astute Softwares

ob descriptionAbout US:Astute Softwares is a dynamic and innovative software company dedicated to delivering high-quality web and digital solutions to clients. We are committed to building reliable, scalable, and user-friendly products. We&rsquo;re looking for a passionate Software Quality Assurance (SQA) Engineer to join our growing team and help ensure the highest standards of product quality.Role OverviewWe&rsquo;re seeking a Software Quality Assurance Engineer who will be responsible for validating the functionality, performance, reliability, and usability of our applications. In this role, you will work closely with developers, product managers, and support teams to identify issues early, ensure smooth releases, and deliver a great user experience to our customers.You will play a key role in defining test strategies, executing test plans, and continuously improving our quality processes across web and mobile platforms.Key Responsibilities<ul><li>Design, develop, and execute test plans, test cases, and test scenarios based on product requirements and technical specifications.</li><li>Perform functional, regression, integration, system, and exploratory testing for web and mobile applications.</li><li>Identify, document, track, and verify software defects using bug-tracking tools, ensuring timely resolution.</li><li>Collaborate closely with development and product teams to understand features, acceptance criteria, and potential risks.</li><li>Validate fixes and perform root-cause analysis to prevent recurring issues.</li><li>Participate in release cycles, providing quality sign-off and ensuring readiness for production deployments.</li><li>Perform basic API testing and data validation to ensure backend and frontend consistency.</li><li>Contribute to test documentation, quality standards, and best practices to improve overall QA processes.</li><li>Support continuous improvement initiatives, including test automation, tooling, and process enhancements.</li><li>Communicate test progress, risks, and quality metrics clearly to stakeholders.</li></ul>Qualifications &amp; Experience<ul><li>2&ndash;3+ years of in Software Quality Assurance or a similar testing role.</li><li>Experience testing SaaS-based web applications and/or mobile applications.</li><li>Strong understanding of software testing methodologies, SDLC, and STLC.</li><li>Hands-on experience with manual testing techniques and defect management tools.</li><li>Basic experience in one or more of the following areas:</li><li>Web technologies: HTML, CSS, JavaScript (basic understanding)</li><li>APIs: REST APIs, HTTP methods, status codes, tools like Postman</li><li>Databases: basic SQL queries for data validation</li><li>Mobile testing: iOS/Android app testing, device compatibility, connectivity issues</li></ul>Skills &amp; Competencies<ul><li>Familiarity with Agile/Scrum development environments and sprint-based testing.</li><li>Understanding of CI/CD pipelines and how QA fits into modern DevOps practices.</li><li>Strong analytical and problem-solving skills with attention to detail.</li><li>Excellent verbal and written communication skills for effective collaboration and reporting.</li><li>Ability to manage multiple tasks, prioritize effectively, and meet tight deadlines.</li><li>Strong sense of ownership and accountability for product quality.</li><li>Comfortable working in cross-functional teams (Engineering, Product, Support).</li></ul>Nice to Have (Optional)<ul><li>Experience with test automation tools (e.g., Selenium, Cypress, Playwright, Appium).</li><li>Exposure to performance or security testing concepts.</li><li>Familiarity with cloud platforms (AWS, Azure, GCP).</li><li>Basic scripting knowledge (e.g., Python, JavaScript) for test automation or utilities.</li><li>Experience with test management tools (e.g., TestRail, Zephyr, Experience with test automation tools (e.g., Selenium, Cypress, Playwright, Appium).</li><li>Exposure to performance or security testing concepts.</li><li>Familiarity with cloud platforms (AWS, Azure, GCP).</li><li>Basic scripting knowledge (e.g., Python, JavaScript) for test automation or utilities.</li><li>Experience with test management tools (e.g., TestRail, Zephyr, Jira).</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs100,000.00 per monthWork Location: In person

Software Quality Assurance Engineer

SAKAI Technologies

SQA EngineerJob Responsibilities:&middot; Work on varies domains like Manual Testing, Automation Scripting, Documentation, creation of CI/CD pipelines, test planning, Regression testing and many more.&middot; Design test plans, scenarios, scripts, or procedures.&middot; Document software defects, using a bug tracking system, and report defects to software developers.&middot; Conduct software compatibility tests with programs, hardware, operating systems, or network environments.&middot; Consolidate test strategies.&middot; Monitor and analyze the performance using tools for efficient and problem-free operations.Skills:&middot; Quality assurance&middot; Software Development&middot; Analytical Skills&middot; Performance testingTools:&middot; JIRA&middot; Selenium&middot; Disbug&middot; J-unitQualification: Minimum Bachelors Experience: 0- 1 year Location: LahoreJob Type: Full-timeWork Location: In person

Swishtag

We are looking for a QA Engineer with hands-on experience in Shopify projects to join our team. In this role, you&rsquo;ll ensure that our Shopify-based solutions meet the highest standards of quality and performance. You&rsquo;ll work closely with developers, designers, and project managers to test, troubleshoot, and help deliver flawless user experiences.Key Responsibilities:<ul><li>Conduct manual and automated testing of Shopify projects to verify functionality, usability, and performance.</li><li>Collaborate with cross-functional teams to ensure quality standards are met throughout the project lifecycle.</li><li>Create and execute detailed test cases, test plans, and test scripts.</li><li>Identify, document, and track defects, ensuring clear communication with developers for timely resolution.</li><li>Perform regression testing and validate bug fixes.</li><li>Use Cypress for test automation, or actively learn it to improve testing efficiency.</li></ul>Requirements:<ul><li>Minimum 1 year of experience in Quality Assurance, preferably in Shopify or eCommerce projects.</li><li>Practical understanding of Shopify&rsquo;s functionality, themes, and app integrations.</li><li>Familiarity with Cypress (or a strong willingness to learn).</li><li>Solid understanding of QA methodologies, tools, and processes.</li><li>Excellent communication skills and teamwork abilities.</li><li>Strong attention to detail and a proactive approach to problem-solving.</li></ul>Job Type: Full-timePay: From Rs50,000.00 per monthApplication Question(s):<ul><li>Current Salary</li><li>Expected Salary</li><li>Have you ever worked on a Shopify-based project?</li><li>Notice Period</li></ul>Work Location: In person

Quality Assurance Engineer

Robust Agency

Job Description:Robust Devs is seeking a dedicated and detail-oriented Manual Quality Assurance (QA) Engineer with at least 2+ years of hands-on experience testing web applications.Knowledge of Api testing tool is a must.The ideal candidate will possess a strong understanding of QA methodologies, excellent communication skills, and the ability to identify and document issues with precision. You will collaborate closely with developers and project managers to ensure that every product meets the highest standards of quality and performance.This role is ideal for someone who is passionate about improving user experience and takes pride in delivering error-free, high-quality software.Key Responsibilities:<ul><li>Design, write, and execute manual test cases based on functional and non-functional requirements.</li><li>Perform end-to-end, regression, smoke, and user acceptance testing on web applications.</li><li>Identify, document, and track bugs and issues using standard bug-tracking tools.</li><li>Collaborate with developers, designers, and project managers to ensure clear understanding of requirements and timely resolution of issues.</li><li>Verify bug fixes and perform re-testing as needed.</li><li>Maintain comprehensive documentation of test cases, test results, and QA processes.</li><li>Ensure that all product releases meet established quality standards and user expectations.</li></ul>Requirements:<ul><li>2+ years of professional experience in manual testing of web applications.</li><li>Strong understanding of software QA methodologies, tools, and processes.</li><li>Experience with Postman or similar API testing tools.</li><li>Familiarity with bug-tracking tools (e.g., Jira, Trello, ClickUp, or similar).</li><li>Excellent analytical and problem-solving abilities.</li><li>Exceptional attention to detail and written communication skills.</li><li>Ability to work collaboratively in a fast-paced, team-oriented environment.</li></ul>Benefits:<ul><li>Competitive salary based on experience.</li><li>Opportunities for career growth and skill development.</li><li>A collaborative and innovative work culture.</li></ul>Note:Please read the job description carefully before applying. Only candidates with relevant manual testing experience will be considered. Incomplete or unrelated applications will not be reviewed.Job Type: Full-timeJob Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

QA Engineer (Manual)

Mergestack

Mergestack is looking to fill the position of Software Quality Assurance Engineer.Requirements:<ul><li>Good understanding of software testing (functional, non-functional, regression, system, user acceptance, performance, etc)</li><li>Test case designing, and end to end testing</li><li>Thorough understanding of SDLC, and automated QA processes in an agile environment</li><li>A highly motivated individual who can understand complex systems quickly</li><li>Good a</li><li>Analytical and problem-solving skills</li><li>Proven track record for timely project delivery and project management</li><li>Ability to multitask, work independently as well as part of a team, and demonstrate keen attention to details</li><li>Excellent communication and presentation skills</li><li>Bachelor&rsquo;s Degree in Computer Science</li><li>1-2 years of experience in a relevant field.</li><li>Project Management or Product Management certification is a plus</li><li>Scrum or Agile certification is a plus</li></ul>Responsibilities:<ul><li>Execute test cases manually and, when applicable, automate tests to improve efficiency and coverage.</li><li>Utilize bug tracking tools to log and monitor issues throughout the software development lifecycle.</li><li>Conduct performance testing to assess software responsiveness, stability, and scalability under different conditions.</li><li>Develop and maintain automated test scripts using industry-standard tools and frameworks.</li><li>Collaborate with end-users during UAT to ensure their feedback is effectively captured and addressed.</li></ul>Perks &amp; Benefits:<ul><li>Lunch</li><li>EOBI</li><li>Annual Leaves</li><li>Casual &amp; Sick leaves</li><li>Public Holidays</li><li>Annual Tours</li><li>Annual/Bi Annual Increments</li><li>Transport Allowance</li><li>Gym Allowance</li><li>Medical Reimbursements</li></ul>Salary:<ul><li>Market Competitive Salary</li></ul>Role: OnsiteLocation: LahoreJob Type: Full-timeApplication Question(s):<ul><li>How many years of experience you have with Testing Softwares (functional, non-functional, regression, system, user acceptance, performance)?</li><li>Are you comfortable to work in Manual Testing?</li><li>What's your current salary?</li><li>What's you salary expectations?</li><li>Are you comfortable commuting to this job's location?</li><li>Have you completed the following level of education: Bachelor's Degree?</li></ul>Work Location: In person

Explore 1185+ Quality assurance specialist in Lahore this December. Find roles across top companies and apply now to boost your career.

1185 quality assurance specialist jobs IN Lahore

Quality Assurance Specilaists (Call Center/BPO)

Customer Service QA Specialist – Travel / BPO

Software Quality Assurance Engineer

SQA

Quality Assurance Engineer

QA Engineer (Manual)

Software Quality Assurance Engineer