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customer success specialist Jobs in Lahore

customer success specialist

internal auditor

junior sqa analyst

procurement specialist

quality assurance specialist

Virikson Travel

Job description:Position Overview: The Quality Assurance (QA) Executive will be responsible for ensuring that the travel agency's services and processes meet high-quality standards and deliver exceptional customer satisfaction. This role involves developing and implementing quality assurance policies, monitoring service quality, and coordinating with various departments to drive continuous improvement.<ul><li>Key Responsibilities:</li><li>Chat and Call Verification:</li><li>Ensure the quality of chat and calls and also verify chats and calls with UK customers.</li><li>Quality Assurance Development:</li><li>Develop, implement, and maintain quality assurance policies and procedures for travel services.</li><li>Ensure that quality standards are aligned with industry best practices and regulatory requirements.</li><li>Service Monitoring and Evaluation:</li><li>Conduct regular audits and evaluations of travel services, including booking processes, customer service interactions, and travel arrangements.</li><li>Analyze customer feedback, complaints, and service metrics to identify areas for improvement.</li><li>Team Collaboration:</li><li>Work closely with operations, customer service, and other departments to ensure seamless quality assurance processes.</li><li>Provide training and support to staff on quality standards and procedures.</li><li>Problem Resolution:</li><li>Address and resolve quality issues and discrepancies promptly and effectively.</li><li>Implement corrective actions and preventive measures to address recurring problems.</li><li>Continuous Improvement:</li><li>Identify opportunities for process improvements and implement initiatives to enhance service quality and operational efficiency.</li><li>Stay updated on industry trends and incorporate best practices into quality assurance processes.</li><li>Compliance and Reporting:</li><li>Ensure compliance with travel industry regulations and standards.</li><li>Prepare and present regular reports on quality metrics, performance, and improvement initiatives to senior management.</li><li>Customer Experience Enhancement:</li><li>Monitor customer satisfaction and work to enhance the overall travel experience.</li><li>Develop strategies to address customer feedback and improve service delivery.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Business Administration, Hospitality Management, Travel and Tourism, or a related field.</li><li>Proven experience in quality assurance, preferably within the travel or hospitality industry.</li><li>Strong understanding of travel industry standards and regulations.</li><li>Excellent analytical, problem-solving, and organizational skills.</li><li>Strong communication and interpersonal skills, with the ability to collaborate effectively across departments.</li><li>Proficiency in quality management software and tools.</li><li>Detail-oriented with a commitment to maintaining high standards of service quality.</li></ul>Preferred Qualifications:<ul><li>Certification in Quality Management or related fields (e.g., Six Sigma, ISO).</li><li>Experience with travel booking systems and customer relationship management (CRM) tools.</li><li>Multilingual abilities are a plus.</li></ul>Work Environment:<ul><li>Office-based role with occasional travel to various locations as needed.</li><li>Fast-paced environment with a focus on customer service excellence and operational efficiency.</li></ul>Job Type: Full-timeINTERESTED CANDIDATES CAN APPLY ON 03360005200Job Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

Quality Assurance Specialist(Travel/BPO/Call Center)

Arrivy Inc.

Who is Arrivy?Arrivy is the place to do something bigger than yourself. We are a fast-growing software product company based in the US with deep product roots in Pakistan.Arrivy offers an operational solution for service businesses looking to streamline their workflow with simple yet effective means. Over the years, we have formed strong connections with our customers through persistent hard work &amp; passion.We are looking for someone ambitious and self-motivated who can work to expand our customer base by running our outbound email marketing campaign. Our team comprises operations and logistics veterans from Microsoft, eBay, Autodesk, and Adobe. The opportunities to learn would be endless. If you're looking to become a powerhouse, Arrivy is just the place to be.Your Duties for a Typical Day:As an Outbound Sales Specialist you&rsquo;ll need to:<ul><li>Review requirements, specifications and technical design documents to provide timely and meaningful feedback</li><li>Create detailed, comprehensive and well-structured test plans and test cases</li><li>Estimate, prioritize, plan and coordinate testing activities</li><li>Identify, record, document thoroughly and track bugs</li><li>Perform thorough regression testing when bugs are resolved</li><li>Develop and apply testing processes for new and existing products to meet client needs</li><li>Liaise with internal teams (e.g. developers and product managers) to identify system requirements</li><li>Monitor debugging process results</li><li>Investigate the causes of non-conforming functionality/release and train users to implement solutions</li><li>Track quality assurance metrics, like defect densities and open defect counts</li><li>Stay up-to-date with new testing tools and test strategies</li></ul>Experience &amp; Other Skills:You'll need to have:<ul><li>Strong knowledge of software QA methodologies, tools and processes</li><li>Experience in writing clear, concise and comprehensive test plans and test cases</li><li>Hands-on experience with both white box and black box testing</li><li>Experience working in an Agile/Scrum development process</li><li>Experience with performance and/or security testing is a plus</li></ul>What Does Arrivy Offer You?<ul><li>Highly competitive salaries</li><li>Talented, passionate, and fun colleagues</li><li>International working exposure</li><li>Learning and growth opportunities</li><li>Performance-based Incentives and bonus plan</li><li>Team building activities</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs150,000.00 per monthWork Location: In person

Software Quality Assurance Engineer

Kwanso

As a Software Quality Assurance Engineer, you will be responsible for designing, implementing, and executing comprehensive test plans tailored to each project or service offering. Collaborating closely with cross-functional teams, including developers, project managers, and clients, you will help ensure that our solutions meet or exceed client expectations and industry standards, including modern AI-powered and LLM-based applications.If you envision yourself working with smart engineers on &amp; across the teams to deliver top-notch projects &amp; be the best-in-class professional, Kwanso is where you need to be!WHAT YOU&rsquo;LL DO:<ul><li>Validate AI-driven features, including LLM-based functionalities (e.g., chatbots, recommendation systems, content generation).</li><li>Design and execute test strategies for AI systems, including prompt testing, response validation, and edge-case handling.</li><li>Evaluate LLM outputs for accuracy, relevance, hallucinations, bias, and safety compliance.</li><li>Perform prompt engineering for testing purposes to simulate diverse real-world user inputs and scenarios.</li><li>Develop and maintain test datasets for validating AI models and LLM outputs.</li><li>Collaborate with engineering teams to define evaluation metrics for AI systems (e.g., precision, recall, latency, response quality).</li><li>Conduct regression testing for AI models, ensuring model updates do not degrade performance.</li><li>Test API integrations with AI services (e.g., OpenAI, Claude, etc.).</li><li>Ensure compliance with AI safety, ethical standards, and data privacy requirements.</li><li>Automate testing workflows for AI/LLM systems using relevant frameworks and tools.</li><li>Monitor and report real-world performance issues in AI systems post-deployment.</li></ul>WHAT YOU&rsquo;LL BRING:Bachelor&rsquo;s degree in computer science, information technology, or a similar fieldMinimum 2 years experience working as a Software Quality Assurance EngineerStrong understanding of software testing principles and methodologies, including experience with manual and automated testing techniques.Basic understanding of AI/ML concepts and Large Language Models (LLMs).Experience or exposure to testing AI-driven or data-driven applications.Ability to create detailed, comprehensive test plans and test cases based on project requirements and specifications.Excellent analytical and problem-solving skills, with a keen eye for detail.HOW WE WORK:Annual Pay Raise - Higher the performance, better the numbersProvident Fund &amp; EOBI - Adds up to your retirement plansHealth Insurance - We&rsquo;ve got you coveredAnnual Leaves - Take your leaves or take the cash insteadWork Hours Relaxation - 20 Paid days off in a year other than the gazetted holidaysInterest Free Loan facility - Avoid hefty banking interestsWHO WE ARE:We are an established custom design &amp; development company with a proven record of delivering tons of successful projects to our partners including startups, small &amp; mid-sized companies &amp; brands with no specific industry vertical.Kwanso was founded in April, 2014 in Lahore &amp; later formed its subsidiary in Bay Area (SF) in 2015.Our work comprises modern tech that enables us to be the experts in the modern open-source technology stacks for web &amp; mobile. We want to stay highly focused on cool tech.We have delivered for brands like Whirlpool, Sears, UFC, Kimberly Clark, PBS Kids &amp; Bushnell to name a few, our complete client base is from the United States.DISCLAIMER:Kwanso is an equal opportunity employer: we value diversity &amp; do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age or marital status etc.By submitting your application, you agree that Kwanso may collect your personal data for recruiting &amp; related purposes.Work Location: In person

GHA Marketing Ltd

Position: Digital Content StrategistWorking Hours: Monday to Friday | 10:00 AM &ndash; 6:00 PMEmployment Type: Full-Time, OnsiteAbout UsHG Marketing is a podcast agency based in Lahore, helping marketers &amp; entrepreneurs generate leads through B2B podcasting. With a focus on building systems, creating quality content, and lead generation, HG Marketing provides opportunities for business growth and success.Key ResponsibilitiesAbout the Role We are looking for a highly detail-oriented Digital Content Strategist Specialist to oversee end-to-end podcast execution for multiple clients. This role is responsible for quality control, publishing, scheduling, client communication, and workflow management across audio, video, and written podcast assets. This is not a creative editing role. This is a systems, quality, and operations role that ensures every asset delivered to clients is accurate, polished, compliant, and published correctly across all platforms.Quality Assurance &amp; Review<ul><li>Perform thorough quality checks on podcast videos, audio files, show notes, articles, clips, and thumbnails using structured checklists</li><li>Identify errors, inconsistencies, compliance issues, and brand mismatches across all assets</li><li>Ensure final deliverables meet internal standards and client-specific guidelines before approval</li></ul>Publishing &amp; Scheduling<ul><li>Schedule and publish podcast episodes on YouTube, Spotify, Apple Podcasts, and other podcast platforms</li><li>Upload, optimize, and manage episode metadata including titles, descriptions, tags, timestamps, and thumbnails</li><li>Maintain and manage content calendars for podcasts, clips, and related assets</li></ul>Client &amp; Account Management<ul><li>Act as the primary point of contact for assigned clients</li><li>Communicate updates, timelines, feedback, and approvals clearly and professionally</li><li>Ensure smooth coordination between internal teams (editors, writers, designers) and clients</li></ul>Workflow &amp; Operations Management<ul><li>Manage multiple client workflows simultaneously without delays or quality drops</li><li>Track asset movement from raw files &rarr; edited &rarr; QA &rarr; publishing &rarr; client delivery</li><li>Ensure deadlines are met and bottlenecks are identified early</li></ul>Documentation &amp; Process <ul><li>Follow and improve SOPs, QA checklists, and workflow systems</li><li>Maintain organized records of published episodes, revisions, and approvals</li></ul>Required Skills &amp; Experience <ul><li>Strong experience in podcast management, content operations, or media QA</li><li>Exceptional attention to detail and ability to spot errors others miss</li><li>Hands-on knowledge of YouTube, Spotify, Apple Podcasts, and podcast hosting platforms</li><li>Experience managing multiple clients and fast-moving workflows</li><li>Clear written and verbal communication skills</li><li>Comfortable working with structured processes, checklists, and deadlines</li></ul>Who is best fit for this roleThis role is ideal for someone who<ul><li>Enjoys systems, structure, and quality control</li><li>Takes ownership and accountability seriously</li><li>Can manage clients without hand-holding</li><li>Understands that execution and accuracy matter more than creativity</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs85,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>1-2: 1 year (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Digital Content Strategist

Homemade Cuisine

<ul><li>You can WhatsApp us at 0345-200645 with your CV.</li><li>Duty Timings: 9 Hours, Monday-Saturday</li><li>Location: Chung, Multan Road, Lahore</li></ul>Homemade Cuisine, a gluten free foods company, is looking for a food microbiologist and quality control officer who can help perform the following functions at our factory site location:<ul><li>Conduct bioburden testing of food items, packaging material, raw material, and environmental samples to check for various strains of bacteria and other microorganisms.</li><li>Make sure our food traceability system is being implemented effectively by adding batch numbers and expiry labels to products, registering incoming raw material, conducting mock traceability exercises and following other requirements of the system such as creating records regularly for all daily production.</li><li>Creating lab reports, corrective action reports, root cause analysis reports, and other required documentation/forms as a part of our FSMS.</li><li>Maintain logs and records of all lab activities.</li><li>Maintain quality control checklists and regularly conducting rounds of the facility where food safety is actively audited in real-time.</li><li>Conduct internal audits and also aid in external audits such as ISO &amp; FSSC 22000.</li><li>Verifying the implementation of different PRPs including completion of startup checklists, changeover checklists, master sanitation schedules, wastage logs, and other food safety records.</li><li>Providing a direction for increasing the labs capabilities and strengthening our food safety processes + any recommendations.</li></ul>This role not only involves microbiological duties but also significant operational work centred around food traceability such as data entry and maintenance of batch records, batch labels, etc.Job Type: Full-timePay: Rs45,000.00 - Rs50,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Microbiology: 1 year (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Food Microbiologist & QC/QA Officer

Taraki

<div>
 Our client
 
 IPS Pakistan
 
 is looking for
 
 Assistant Manager QA &amp; Compliance
 
 in
 
 Lahore.
 
 
 
 
 Job Description:
 
 
 
 The
 
 QA &amp; Compliance Assistant Manager
 
 will be responsible for overseeing quality assurance standards across multiple campaigns including healthcare, construction,B2B or B2C campaigns and local projects. The role ensures adherence to client requirements, regulatory standards, and internal compliance policies while maintaining high operational quality.
 
 
 This position plays a critical role in monitoring performance metrics, identifying process gaps, implementing corrective actions, and driving continuous improvement across departments.
 
 
 
 Major Job Responsibilities
 
 
 
 
 Quality Management
 
 
 
 <ul>
 <li>
 Oversee quality assurance activities across all campaigns including healthcare, construction, and local projects.
 </li>
 <li>
 Develop and standardize QA scorecards tailored to each sector or campaign.
 </li>
 <li>
 Monitor quality performance, error ratios, and compliance indicators across teams.
 </li>
 <li>
 Conduct regular audits and quality assessments to ensure operational standards are maintained.
 
 
 
 </li>
 </ul>
 
 Compliance &amp; Regulatory Oversight
 
 
 
 <ul>
 <li>
 Ensure compliance with client requirements and regulatory standards, particularly healthcare-related compliance guidelines.
 </li>
 <li>
 Maintain strict adherence to data confidentiality and security standards.
 </li>
 <li>
 Support compliance investigations and client escalations with quality data analysis.
 
 
 
 </li>
 </ul>
 
 Performance Monitoring &amp; Reporting
 
 
 
 <ul>
 <li>
 Monitor quality KPIs and operational metrics to evaluate campaign performance.
 </li>
 <li>
 Prepare weekly and monthly QA reports for leadership and management review.
 </li>
 <li>
 Maintain dashboards providing visibility into quality metrics across campaigns.
 
 
 
 </li>
 </ul>
 
 Process Improvement
 
 
 
 <ul>
 <li>
 Conduct root cause analysis to identify recurring operational issues.
 </li>
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 Recommend and implement corrective and preventive actions.
 </li>
 <li>
 Identify operational gaps and propose improvements to increase efficiency and quality.
 
 
 
 </li>
 </ul>
 
 Team Leadership
 
 
 
 <ul>
 <li>
 Lead and manage QA team members, including QA Analysts and QA Team Leads.
 </li>
 <li>
 Conduct calibration sessions with operations teams to ensure consistent scoring and evaluation standards.
 </li>
 <li>
 Provide coaching and performance feedback to QA team members.
 
 
 
 </li>
 </ul>
 
 Documentation &amp; SOP Development
 
 
 
 <ul>
 <li>
 Design, develop, and update Standard Operating Procedures (SOPs) aligned with campaign and client requirements.
 </li>
 <li>
 Support onboarding of new campaigns by establishing quality frameworks and monitoring systems.
 
 
 
 </li>
 </ul>
 
 Collaboration &amp; Organizational Support
 
 
 
 <ul>
 <li>
 Work closely with Operations, HR, and Management on performance-related matters and disciplinary actions when required.
 </li>
 <li>
 Provide training recommendations based on quality audit findings.
 </li>
 <li>
 Drive a culture of continuous improvement and operational excellence across departments.
 
 
 
 </li>
 </ul>
 
 Required Knowledge, Skills &amp; Abilities
 
 
 
 <ul>
 <li>
 Strong understanding of quality assurance methodologies and audit frameworks.
 </li>
 <li>
 Knowledge of compliance standards, particularly healthcare regulations and client-specific requirements.
 </li>
 <li>
 Strong understanding of KPI tracking, error ratio monitoring, and operational performance metrics.
 </li>
 <li>
 Experience in SOP development and process documentation.
 </li>
 <li>
 Familiarity with operational workflows across multiple industries.
 </li>
 <li>
 Strong analytical and data interpretation skills.
 </li>
 <li>
 Ability to conduct effective root cause analysis.
 </li>
 <li>
 Excellent report writing and presentation skills.
 </li>
 <li>
 Strong leadership and team management abilities.
 </li>
 <li>
 Excellent communication and conflict resolution skills.
 </li>
 <li>
 High attention to detail with strong accuracy in audits.
 </li>
 <li>
 Ability to design scorecards, dashboards, and quality tracking systems.
 </li>
 <li>
 Strong decision-making and problem-solving abilities.
 </li>
 <li>
 Ability to manage multiple campaigns simultaneously in high-pressure environments.
 
 
 
 </li>
 </ul>
 
 IT Skills
 
 
 
 <ul>
 <li>
 Advanced proficiency in Microsoft Excel (reporting, dashboards, and analytics)
 </li>
 <li>
 Knowledge of quality monitoring and reporting tools
 </li>
 <li>
 Familiarity with CRM systems or operational tracking systems
 </li>
 <li>
 Experience with data visualization tools such as Power BI (preferred)
 </li>
 <li>
 Strong documentation and reporting skills using MS Office Suite
 
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's or Master's degree in Business Administration, Quality Management, Healthcare Administration, or a related field
 </li>
 <li>
 4&ndash;6+ years of experience in Quality Assurance, Compliance, or Operational Quality Management
 
 </li>
 </ul>
</div>

Assistant Manager QA & Compliance - IPS Pakistan

PEPLE PVT LTD

People perfect is looking for Quality Assurance Manager for client, who will be the guardian of our manufacturing excellence. Will lead THE QA/QC strategies while ensuring our systems meet the highest global standards for compliance and precision.Job Responsibilities:<ul><li>Standards &amp; Compliance: Lead the implementation and maintenance of ISO certifications and other global packaging standards.</li><li>Quality Auditing: Execute rigorous internal and external Quality Management Audits to ensure 100% compliance across all manufacturing processes.</li><li>Process Excellence: Oversee the end-to-end quality of printing and packaging materials, ensuring cost-efficiency without compromising quality.</li><li>Data-Driven Leadership: Utilize SAP/ERP and BI tools (Power BI/Tableau) to track quality KPIs, analyze defect trends, and provide actionable insights for business growth.</li><li>Cross-Functional Synergy: Collaborate with production and supply chain teams to optimize workflows and maintain seamless supply security for top-tier global clients.</li></ul>What We're Looking For<ul><li>Experience: 5+ years in Quality Assurance/Management, specifically within packaging, printing, or high-volume manufacturing.</li><li>Technical Education: Minimum DAE in Printing and Graphic Arts; a Bachelor's degree in Engineering or Quality Management is highly preferred.</li><li>Certification Expertise: Proven track record in managing ISO Certification lifecycles and conducting professional Quality Audits.</li><li>Technical Proficiency: Strong hands-on experience with SAP/ERP systems is required; expertise in BI tools is a significant asset.</li><li>Mindset: A passion for innovation, a &quot;continuous improvement&quot; attitude, and the ability to lead a high-performance QA team.</li></ul>Location: Sundar Industrial Estate LahoreLocation:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Quality Assurance Manager

Explore 902+ Quality assurance specialist in Lahore this May. Find roles across top companies and apply now to boost your career.

902 quality assurance specialist jobs In Lahore

Quality Assurance Specialist(Travel/BPO/Call Center)

Software Quality Assurance Engineer

Software Quality Assurance Engineer

Digital Content Strategist

Food Microbiologist & QC/QA Officer

Assistant Manager QA & Compliance - IPS Pakistan

Quality Assurance Manager