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quality assurance specialist

WBM PVT LTD

Job Description:We are looking for a detail-oriented and responsible Quality Assurance (QA) Officer to join our team. The ideal candidate will be responsible for monitoring and improving product/service quality, ensuring company standards are met, and maintaining compliance with internal policies.Responsibilities:<ul><li>Monitor daily operations to ensure quality standards are maintained</li><li>Conduct inspections and quality checks</li><li>Identify process improvements and suggest corrective actions</li><li>Prepare quality reports and documentation</li><li>Ensure compliance with company policies and safety standards</li><li>Coordinate with different departments to maintain quality performance</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree (preferred)</li><li>Proven experience in Quality Assurance or related field</li><li>Strong attention to detail</li><li>Good communication and reporting skills</li><li>Ability to analyze data and identify issues</li><li>Knowledge of quality control standards and procedures</li></ul>Skills:<ul><li>Problem-solving skills</li><li>Time management</li><li>Team coordination</li><li>Microsoft Office proficiency</li></ul>Benefits:<ul><li>Competitive salary</li><li>Professional growth opportunities</li><li>Supportive work environment</li></ul>How to Apply:Interested candidates can apply through Indeed.Job Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthWork Location: In person

Quality Assurance Specialist

Metro Pakistan

<div>Company Description 
METRO opened its first cash &amp; carry wholesale center in Pakistan in 2007 &amp; expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed METRO and Makro-Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 10 wholesale centers in Lahore, Karachi, Multan, Islamabad &amp; Faisalabad. 
METRO Pakistan (Pvt) Limited is part of METRO GROUP&rsquo;s sales division METRO Cash &amp; Carry, the international leader in self-service wholesale. The company operates more than 750 stores in 25 countries in Europe, Asia and Africa and has a workforce of over 107,000 employees. Sales in 2016/17 were approximately 37 billion Euro. 
Job Description 
<ul><li>
Product Specifications</li></ul><ul><li>
Responsible for developing product specifications for own brand products.</li><li>
Update product specifications in MQuality and ensure compliance keeping in view local &amp; corporate Own Brand standards, guidelines and regulations.</li><li>
Product testing</li></ul><ul><li>
Execution of product testing (Food, Near Food &amp; Non-food) from Laboratories as per control plan</li><li>
which includes sample selection, pick up from stores and communication with lab team, results report review and invoicing</li><li>
Own Brand Excellence
</li></ul><ul><li>Execution of Product sensory evaluation/(FFU) Fitness for use check at Metro Facility as per Monitoring plan</li><li>
Product Physical evaluation &amp; Label compliance check at Metro Facility as per monitoring plan</li><li>
Product evaluation by Chef Involvement as per monitoring plan</li><li>
Artwork Review</li><li>
Responsible to review artwork of all new products under development</li><li>
New products Development Evaluation</li><li>
Support in new products development by evaluating products against (physical, sensory &amp; fitness for use) for new Own Brand projects</li></ul> 

Qualifications 
<ul><li>
Minimum Graduation (16 years) &amp; preferably post graduation (18 years) in Agriculture / Food Technology/ Food Safety &amp; Quality Management/ Food Engineering/ Management/ Food Chemistry/ Nutrition from HEC recognized University.</li><li>
Lead Auditors course on Food Safety/ Quality/ Halal Food Management System/ Social Compliance Standards would be additional advantage.</li></ul> 

Additional Information 
Experience<ul><li>
At least 2 years in the following areas:</li><li>
Product /Brand Development</li><li>
Supplier Development and Trainings</li><li>
Quality Management/ Quality Control/ Food Safety and/ or Quality Audit</li><li>
Project Management</li></ul></div>

Quality Assurance Specialist (Own Brand)

Selecta Sol

1 - Willing to work in Night Shift. 2 - We are looking for a dedicated professional with experience in Quality Assurance in Call Center. 3 - Minimum 1 Year of Relevant Experience. 4 - Can Join Immediately.Location: 94 - G Main Boulevard, Block G Pia Housing Scheme, Lahore, PunjabJob Type: Full-timePay: Rs70,000.00 - Rs100,000.00 per monthWork Location: In person

Quality Assurance Executive For Call Center

Tibbi Pvt LTD

Job Summary: The Feedback Call Auditor at Aesthetics Lab is responsible for evaluating client feedback calls related to aesthetic treatments, diagnostic services, consultations, and post-procedure follow- ups. The role ensures that client interactions reflect the service quality standards, ethical practices, confidentiality requirements, and brand values. The auditor plays a critical role in improving client satisfaction, trust, and service excellence while ensuring compliance with healthcare and data privacy regulations.Key Responsibilities: Feedback Call Monitoring &amp; Evaluation &middot; Audit recorded and/or live client feedback calls related to aesthetic procedures, skin treatments, cosmetic diagnostics, and all other services. &middot; Evaluate calls for tone, empathy, clarity, professionalism, and client-centric communication. &middot; Ensure agents accurately capture client feedback, concerns, and post-treatment experiences. &middot; Assess adherence to approved call scripts, medical disclaimers, and escalation protocols.Client Experience &amp; Quality Assurance &middot; Ensure client interactions align with the service standards and ethical healthcare practices. &middot; Verify that sensitive medical and personal information is handled confidentially and respectfully. &middot; Monitor compliance with communication guidelines and internal SOPs. &middot; Identify any miscommunication regarding procedures, results, pricing, risks, or aftercare.Compliance &amp; Risk Monitoring &middot; Ensure calls comply with data privacy regulations (applicable local healthcare laws). &middot; Flag and escalate critical issues such as client dissatisfaction, safety concerns, misinformation, or complaints. &middot; Identify potential medico-legal risks arising from call handling or communication gaps.Reporting &amp; Documentation &middot; Prepare detailed audit reports highlighting call quality, compliance gaps, and client sentiment. &middot; Maintain structured audit records, scorecards, and trend reports. &middot; Track recurring client concerns related to treatment outcomes, delays, hygiene, staff behaviour, or follow-up. Feedback &amp; Coaching Support &middot; Share clear, constructive, and empathetic feedback with call agents and client coordinators. &middot; Support training teams with real-call insights to improve communication and service etiquette. &middot; Participate in calibration sessions to maintain consistency in audit scoring and interpretation.Process &amp; Service Improvement &middot; Identify systemic service issues affecting client satisfaction and retention. &middot; Recommend improvements in call scripts, client communication flow, and feedback processes. &middot; Collaborate with operations and branch managers to enhance client experience.Client Sentiment &amp; CX Analysis &middot; Analyse client sentiment, expectations, and satisfaction levels from feedback calls. &middot; Highlight key drivers of client trust, referrals, and complaints.Required Skills &amp; Competencies &middot; Strong understanding of call auditing and quality evaluation frameworks. &middot; Knowledge of client communication standards in healthcare or aesthetics. &middot; Familiarity with call monitoring tools, and QA software. &middot; Proficiency in MS Excel / Google Sheets for reporting and analysis. &middot; Excellent listening, analytical, and observation skills. &middot; High attention to detail and strong sense of accountability. &middot; Empathy and sensitivity when handling client-related information. &middot; Clear, professional verbal and written communication. &middot; Ability to provide unbiased, constructive feedback.Educational Qualifications: &middot; Bachelor&rsquo;s degree in any discipline (Healthcare or Management preferred). &middot; Certification in Quality Management, Healthcare Quality, or Customer Experience is an advantage.Experience Requirements: &middot; 1&ndash;3 years of experience in call auditing, quality analysis, or client experience roles &middot; Prior experience in aesthetics clinics, diagnostic labs, hospitals, or healthcare preferred.Work Location: In person

Feedback Call Auditor (Female)

PepsiCo

<div>
 
 Overview
 
 
 
 The role is responsible to co-ordinate and ensures quality testing and data collection for reporting process and ensures statistical trend analysis of information to identify opportunities food quality improvement. The incumbent is also responsible for complete shiftily analysis of NPC lines.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Perform regular sampling, testing and monitoring of two lines (Random extruder and Schaff lines in particular) as per IPS defined frequencies and coordinate with FLM about information of product quality as well as required corrective actions to ensure product within specifications.
 </li>
 <li>
 Ensure control of non-conforming Random extruder and Schaff lines finish products through PepsiCo Hold and Release guidelines and coordinate the activity with Production as well as Supply Chain effectively to avoid mishandling or dispatch of any out of specification product, Perform verification testing and close all hold incidents as defined in Hold release procedure.
 </li>
 <li>
 Perform calibrations of laboratory instruments (Hunter lab, Spectra star, ovens, Oxy sampler, Freezer, pH Meter, Weighing balances and rest of the instruments) in respective shift to ensure all testing are with confidence circle
 </li>
 <li>
 Ensure that product and packaging quality walls of Random extruder and Schaff lines are being performed at defined intervals to ensure product is as per defined consumer design.
 </li>
 <li>
 Conduct at least one thorough line walks in Process, Packaging and Storage areas for both Random extruder and Schaff lines during the shift to ensure compliance PepsiCo Quality and Food Safety standards during the shift
 </li>
 <li>
 Perform data entries for Random extruder and Schaff lines Process and packaging weak link in his/her respective shift in the SAP/defined system.
 </li>
 <li>
 Perform control samples are tested (Moisture, Oil, Salt, FFA) on instruments to ensure instruments are within specs.
 </li>
 <li>
 Perform-FL710 daily checks and Bias tracking, sampling, grinding, Testing + results entries in Bias Manager of Random extruder line and perform corrective action if required.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 BS/MS degree in Food Technology/Chemistry/QM
 </li>
 <li>
 2-3 years with FMCG
 </li>
 <li>
 Good knowledge of material testing and quality assessment
 </li>
 <li>
 Knowledge of quality and food safety standards (preferably lead auditor)
 </li>
 <li>
 Competencies required, Communication and Facilitation Skills, Efficient and comprehensive approach, Problem Solving skills, Collaboration and influencing skills, Teamwork, Drive for results.
 </li>
 </ul>
</div>

QFS Officer NPC

Devinity Solutions

About the Role We are looking for a detail-oriented and ownership-driven Software QA Engineer to ensure the quality, stability, and reliability of our internal software products. This role will be responsible for designing and executing test strategies, maintaining product documentation, and collaborating closely with engineering and product teams to ship high-quality releases. You will play a key role in building structured QA processes from the ground up and continuously improving testing standards across products.Key Responsibilities Develop and execute comprehensive test plans and test cases Perform regression testing, end-to-end (E2E) testing, and functional testing Conduct manual testing across web and/or mobile applications Identify, document, and track bugs with clear reproduction steps Create and manage bug tickets and tasks in project management tools (e.g., Jira, ClickUp, Linear, etc.) Maintain and update product documentation Validate new feature releases and perform release verification testing<ul><li>Perform API testing using tools like Postman or similar</li><li>Collaborate with developers to troubleshoot issues and verify fixes</li><li>Ensure cross-browser and cross-device compatibility</li><li>Participate in sprint planning, standups, and retrospective meetings</li><li>Improve and formalize QA processes and workflows</li></ul>Nice to Have (Automation is a Huge Plus)<ul><li>Experience with test automation frameworks (e.g., Selenium, Cypress, Playwright, etc.)</li><li>Ability to design and maintain automated test suites</li><li>Experience integrating automated tests into CI/CD pipelines</li><li>Basic scripting knowledge (JavaScript, Python, or similar)</li><li>Performance testing experience (JMeter or similar tools)</li><li>Understanding of version control systems (Git)</li></ul>Required Qualifications<ul><li>6month+ of experience in Software QA / Testing</li><li>Strong understanding of SDLC and Agile methodologies</li><li>Experience in writing structured test cases and test scenarios</li><li>Strong attention to detail and documentation skills</li><li>Ability to independently manage QA cycles</li><li>Strong communication and reporting skills</li></ul>What We&rsquo;re Looking For<ul><li>Someone highly organized and process-oriented</li><li>Strong ownership mindset</li><li>Clear communicator</li><li>Detail-obsessed but pragmatic</li><li>Comfortable working closely with engineering teams</li></ul>Email: moeed.akram@devinitysolutions.comSend me your resume: 0334-4287994Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: Hybrid remote in Lahore

Software Quality Assurance Engineer

HRMD Solutions

**PLEASE READ BEFORE APPLYING**Any CV without the required experience will be rejected immediately.Experience utilizing Clay, Apollo, AND Airtable is a -MUST-NIGHT SHIFT - ONSITE Job DescriptionAs a Lead Generation Specialist, you will be responsible for building and maintaining a lead generation system for all HRMDSP. This role requires proficiency in creating primarily automated systems while ensuring data quality through manual checks and quality assurance. The specialist will continuously manage, organize, and enrich leads, including scraping leads from different platforms such as Indeed and automating monthly database updates.Essential Functions for the position<ul><li>Design, implement, and maintain a lead generation system for all HRMDSP services, requiring both automation and manual oversight.</li><li>Utilize Apollo, Clay, and Airtable for ongoing lead management and organization.</li><li>Develop and execute strategies for scraping and enriching leads from Indeed.</li><li>Upload, manage, and tag leads in the system, categorizing them by service type.</li><li>Automate monthly updates to the lead database while incorporating manual checks for data accuracy.</li><li>Ensure the efficient and proper functioning of the entire lead generation system.</li><li>Deliver daily reports on the leads and system fuctioning</li><li>Other duties as assigned.</li></ul>Competencies<ul><li>Strong writing skills in English</li><li>Proven experience in cold calling</li><li>Expertise in research methodologies and database maintenance.</li><li>Proficient in MS Office Suite, including Word, Excel, and Outlook.</li><li>Experience in Customer Relationship Management (CRM) systems.</li><li>Exceptional project and time management capabilities.</li></ul>Educational &amp; Experience Requirements<ul><li>High school diploma or equivalent is required.</li><li>A minimum of 2 years of experience in lead generation, digital marketing, or a similar role is mandatory.</li><li>A minimum of 1 year of experience utilizing Clay, Apollo, and Airtable is required.</li><li>A Bachelor's degree in Marketing, Communications, Journalism, or a related field is desirable, but not mandatory.</li></ul>Job Type: Full-timePay: Rs90,000.00 - Rs120,000.00 per monthApplication Question(s):<ul><li>Do you live in Lahore?</li><li>Are you willing to work night shifts (on-site)? </li></ul>Work Location: In person

Lead Generation Specialist

Explore 614+ Quality assurance specialist in Lahore this March. Find roles across top companies and apply now to boost your career.