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client onboarding specialist

quality assurance specialist

Telelinkz

Location: Lahore Salary: PKR 45,000 - 60,000 per month Shift: Monday to Friday | 9:00 PM - 6:00 AM Facility: Transportation provided for female employeesJob Description: We are looking for a detail-oriented and analytical Quality Assurance Specialist to join our team. The ideal candidate will be responsible for monitoring calls, evaluating performance, and ensuring that quality standards and compliance requirements are consistently met.Key Responsibilities:<ul><li>Monitor and evaluate customer interactions (calls/chats) to ensure quality standards.</li><li>Provide constructive feedback and coaching to agents to improve performance.</li><li>Identify process gaps and recommend improvements.</li><li>Maintain QA reports, scorecards, and performance records.</li><li>Ensure compliance with company policies and client requirements.</li><li>Collaborate with operations and training teams to enhance service quality.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree preferred.</li><li>Previous experience in Quality Assurance (BPO/Call Center) is preferred.</li><li>Strong listening, analytical, and reporting skills.</li><li>Good communication and attention to detail.</li><li>Ability to work in a night shift environment.</li></ul>What We Offer:<ul><li>Competitive salary package (PKR 45,000 &ndash; 60,000).</li><li>Stable Monday to Friday schedule.</li><li>Transportation facility for female staff.</li><li>Growth opportunities in a professional work environment.</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs60,000.00 per monthApplication Question(s):<ul><li>Have you done with your graduation?</li><li>Can you speak English Fluently?</li></ul>Work Location: In person

Quality Assurance Specialist (Night Shift)

Selecta Sol

1 - Willing to work in Night Shift.2 - Ensure quality standards across Customer Success, SEO, Web, GMB, Design, Content, and Development teams by reviewing work, auditing processes, and maintaining service excellence for client retention and upsell. Strong QA and quality control experience, understanding of digital marketing and web workflows, attention to detail, reporting, and effective communication skills.3 - Experience in a digital marketing agency will be preferred.4 - Can Join Immediately.Job Type: Full-timePay: Rs80,000.00 - Rs150,000.00 per monthWork Location: In person

Content Quality Assurance Specialist

GHA Marketing Ltd

Position: Client Content Operations SpecialistWorking Hours: Monday to Friday | 10:00 AM &ndash; 6:00 PMEmployment Type: Full-Time, OnsiteAbout UsHG Marketing is a podcast agency based in Lahore, helping marketers &amp; entrepreneurs generate leads through B2B podcasting. With a focus on building systems, creating quality content, and lead generation, HG Marketing provides opportunities for business growth and success.Key ResponsibilitiesAbout the Role We are looking for a highly detail-oriented Social Media Content Management Specialist to oversee end-to-end podcast execution for multiple clients. This role is responsible for quality control, publishing, scheduling, client communication, and workflow management across audio, video, and written podcast assets. This is not a creative editing role. This is a systems, quality, and operations role that ensures every asset delivered to clients is accurate, polished, compliant, and published correctly across all platforms.Quality Assurance &amp; Review<ul><li>Perform thorough quality checks on podcast videos, audio files, show notes, articles, clips, and thumbnails using structured checklists</li><li>Identify errors, inconsistencies, compliance issues, and brand mismatches across all assets</li><li>Ensure final deliverables meet internal standards and client-specific guidelines before approval</li></ul>Publishing &amp; Scheduling<ul><li>Schedule and publish podcast episodes on YouTube, Spotify, Apple Podcasts, and other podcast platforms</li><li>Upload, optimize, and manage episode metadata including titles, descriptions, tags, timestamps, and thumbnails</li><li>Maintain and manage content calendars for podcasts, clips, and related assets</li></ul>Client &amp; Account Management<ul><li>Act as the primary point of contact for assigned clients</li><li>Communicate updates, timelines, feedback, and approvals clearly and professionally</li><li>Ensure smooth coordination between internal teams (editors, writers, designers) and clients</li></ul>Workflow &amp; Operations Management<ul><li>Manage multiple client workflows simultaneously without delays or quality drops</li><li>Track asset movement from raw files &rarr; edited &rarr; QA &rarr; publishing &rarr; client delivery</li><li>Ensure deadlines are met and bottlenecks are identified early</li></ul>Documentation &amp; Process <ul><li>Follow and improve SOPs, QA checklists, and workflow systems</li><li>Maintain organized records of published episodes, revisions, and approvals</li></ul>Required Skills &amp; Experience <ul><li>Strong experience in podcast management, content operations, or media QA</li><li>Exceptional attention to detail and ability to spot errors others miss</li><li>Hands-on knowledge of YouTube, Spotify, Apple Podcasts, and podcast hosting platforms</li><li>Experience managing multiple clients and fast-moving workflows</li><li>Clear written and verbal communication skills</li><li>Comfortable working with structured processes, checklists, and deadlines</li></ul>Who is best fit for this roleThis role is ideal for someone who<ul><li>Enjoys systems, structure, and quality control</li><li>Takes ownership and accountability seriously</li><li>Can manage clients without hand-holding</li><li>Understands that execution and accuracy matter more than creativity</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs90,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>1-2: 1 year (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Client Content Operations Specialist

Sybrid Pvt Ltd.

Position: Quality Assurance (QA) Executive Salary Range: PKR 50,000 &ndash; 80,000 Industry: BPO / Call Center Location: LahoreJob OverviewWe are looking for an experienced Quality Assurance (QA) Executive for the BPO industry to ensure high standards of customer service and compliance. The QA Executive will be responsible for monitoring calls, evaluating agent performance, and providing feedback to improve service quality.Key Responsibilities<ul><li>Monitor and evaluate customer service calls, chats, and emails to ensure quality standards are met.</li><li>Conduct call audits and quality assessments based on defined QA parameters.</li><li>Provide constructive feedback and coaching to agents to improve performance.</li><li>Prepare daily, weekly, and monthly QA reports.</li><li>Identify training needs and quality gaps within the team.</li><li>Ensure compliance with company policies and campaign requirements.</li><li>Work closely with Team Leads and Operations to improve overall performance.</li><li>Maintain proper documentation of quality evaluations.</li></ul>Requirements<ul><li>Minimum 1&ndash;2 years of QA experience in the BPO / Call Center industry.</li><li>Strong analytical and listening skills.</li><li>Experience with call monitoring, quality scorecards, and reporting.</li><li>Good communication and feedback delivery skills.</li><li>Ability to identify performance improvement areas.</li></ul>Education<ul><li>Minimum Intermediate / Bachelor&rsquo;s degree preferred.</li></ul>Pay: Rs50,000.00 - Rs80,000.00 per hourWork Location: In person

Quality Assurance (QA) | Domestic Call Center

Virikson Travel

Job description:Position Overview: The Quality Assurance (QA) Executive will be responsible for ensuring that the travel agency's services and processes meet high-quality standards and deliver exceptional customer satisfaction. This role involves developing and implementing quality assurance policies, monitoring service quality, and coordinating with various departments to drive continuous improvement.<ul><li>Key Responsibilities:</li><li>Chat and Call Verification:</li><li>Ensure the quality of chat and calls and also verify chats and calls with UK customers.</li><li>Quality Assurance Development:</li><li>Develop, implement, and maintain quality assurance policies and procedures for travel services.</li><li>Ensure that quality standards are aligned with industry best practices and regulatory requirements.</li><li>Service Monitoring and Evaluation:</li><li>Conduct regular audits and evaluations of travel services, including booking processes, customer service interactions, and travel arrangements.</li><li>Analyze customer feedback, complaints, and service metrics to identify areas for improvement.</li><li>Team Collaboration:</li><li>Work closely with operations, customer service, and other departments to ensure seamless quality assurance processes.</li><li>Provide training and support to staff on quality standards and procedures.</li><li>Problem Resolution:</li><li>Address and resolve quality issues and discrepancies promptly and effectively.</li><li>Implement corrective actions and preventive measures to address recurring problems.</li><li>Continuous Improvement:</li><li>Identify opportunities for process improvements and implement initiatives to enhance service quality and operational efficiency.</li><li>Stay updated on industry trends and incorporate best practices into quality assurance processes.</li><li>Compliance and Reporting:</li><li>Ensure compliance with travel industry regulations and standards.</li><li>Prepare and present regular reports on quality metrics, performance, and improvement initiatives to senior management.</li><li>Customer Experience Enhancement:</li><li>Monitor customer satisfaction and work to enhance the overall travel experience.</li><li>Develop strategies to address customer feedback and improve service delivery.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Business Administration, Hospitality Management, Travel and Tourism, or a related field.</li><li>Proven experience in quality assurance, preferably within the travel or hospitality industry.</li><li>Strong understanding of travel industry standards and regulations.</li><li>Excellent analytical, problem-solving, and organizational skills.</li><li>Strong communication and interpersonal skills, with the ability to collaborate effectively across departments.</li><li>Proficiency in quality management software and tools.</li><li>Detail-oriented with a commitment to maintaining high standards of service quality.</li></ul>Preferred Qualifications:<ul><li>Certification in Quality Management or related fields (e.g., Six Sigma, ISO).</li><li>Experience with travel booking systems and customer relationship management (CRM) tools.</li><li>Multilingual abilities are a plus.</li></ul>Work Environment:<ul><li>Office-based role with occasional travel to various locations as needed.</li><li>Fast-paced environment with a focus on customer service excellence and operational efficiency.</li></ul>Job Type: Full-timeWork Location: In personJob Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

Quality Assurance Executive (Travel/BPO/Call Center)

About UsGHA Marketing Ltd, a leading podcast agency, is expanding our team to help marketers and entrepreneurs generate leads through their B2B podcasts. We specialize in creating great content and building systems to generate leads with podcasts.Key ResponsibilitiesAbout the Role We are looking for a highly detail-oriented Social Media Management Specialist to oversee end-to-end podcast execution for multiple clients. This role is responsible for quality control, publishing, scheduling, client communication, and workflow management across audio, video, and written podcast assets. This is not a creative editing role. This is a systems, quality, and operations role that ensures every asset delivered to clients is accurate, polished, compliant, and published correctly across all platforms.Quality Assurance &amp; Review<ul><li>Perform thorough quality checks on podcast videos, audio files, show notes, articles, clips, and thumbnails using structured checklists</li><li>Identify errors, inconsistencies, compliance issues, and brand mismatches across all assets</li><li>Ensure final deliverables meet internal standards and client-specific guidelines before approval</li></ul>Publishing &amp; Scheduling<ul><li>Schedule and publish podcast episodes on YouTube, Spotify, Apple Podcasts, and other podcast platforms</li><li>Upload, optimize, and manage episode metadata including titles, descriptions, tags, timestamps, and thumbnails</li><li>Maintain and manage content calendars for podcasts, clips, and related assets</li></ul>Client &amp; Account Management<ul><li>Act as the primary point of contact for assigned clients</li><li>Communicate updates, timelines, feedback, and approvals clearly and professionally</li><li>Ensure smooth coordination between internal teams (editors, writers, designers) and clients</li></ul>Workflow &amp; Operations Management<ul><li>Manage multiple client workflows simultaneously without delays or quality drops</li><li>Track asset movement from raw files &rarr; edited &rarr; QA &rarr; publishing &rarr; client delivery</li><li>Ensure deadlines are met and bottlenecks are identified early</li></ul>Documentation &amp; Process <ul><li>Follow and improve SOPs, QA checklists, and workflow systems</li><li>Maintain organized records of published episodes, revisions, and approvals</li></ul>Required Skills &amp; Experience <ul><li>Strong experience in podcast management, content operations, or media QA</li><li>Exceptional attention to detail and ability to spot errors others miss</li><li>Hands-on knowledge of YouTube, Spotify, Apple Podcasts, and podcast hosting platforms</li><li>Experience managing multiple clients and fast-moving workflows</li><li>Clear written and verbal communication skills</li><li>Comfortable working with structured processes, checklists, and deadlines</li></ul>Nice to Have <ul><li>Experience in a podcast agency or content production environment</li><li>Familiarity with basic SEO, metadata optimization, and content analytics</li></ul>This role is ideal for someone who<ul><li>Enjoys systems, structure, and quality control</li><li>Takes ownership and accountability seriously</li><li>Can manage clients without hand-holding</li><li>Understands that execution and accuracy matter more than creativity</li></ul>How to ApplySubmit your application through the form below:https://docs.google.com/forms/d/e/1FAIpQLSfXLgjl6z4Xcjo7RiEkHhZXD_Klj0cv-SxxBzCgzzStnqd6Ww/viewformJob Type: Full-timePay: Rs70,000.00 - Rs90,000.00 per monthApplication Question(s):<ul><li>Do you have experience managing social media accounts for founders or executives and creating lead generation funnels that drive client acquisition.</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>1-2: 1 year (Required)</li></ul>Work Location: In person

Social Media Management Specialist

Imperial limited

Imperial Limited is seeking a dedicated and detail-oriented Quality Control to ensure that all construction and finishing works meet the highest standards of quality, safety, and compliance. The ideal candidate will be responsible for monitoring site activities, conducting inspections, and ensuring adherence to project specifications and regulatory requirements.Key Responsibilities:<ul><li>Conduct regular site inspections to ensure compliance with approved drawings, specifications, and quality standards</li><li>Monitor construction activities and identify any deviations or defects</li><li>Implement and maintain quality control procedures and documentation</li><li>Coordinate with site engineers, contractors, and consultants for quality-related issues</li><li>Prepare inspection reports and maintain proper records</li><li>Ensure materials used meet required standards and specifications</li><li>Assist in audits and compliance with regulatory and safety standards</li><li>Follow up on corrective actions and ensure timely resolution</li></ul>Preferred Skills:<ul><li>Experience in residential housing projects</li><li>Knowledge of QA/QC documentation systems</li><li>Strong attention to detail and problem-solving skills</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Civil Engineering or relevant field</li><li>Minimum 2&ndash;5 years of experience in construction quality control (preferably in housing projects)</li><li>Strong knowledge of construction standards and quality assurance processes</li><li>Good communication and reporting skills</li><li>Ability to work independently and manage multiple tasks</li><li>Familiarity with local building codes and safety regulations</li></ul>Pay: Rs60,000.00 - Rs65,000.00 per monthWork Location: In person

Quality Control

Explore 639+ Quality assurance specialist in Lahore this March. Find roles across top companies and apply now to boost your career.