sqa engineer

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quality assurance engineer Jobs in Lahore

quality assurance engineer

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process quality engineer (pqe) Jobs in Lahore

process quality engineer (pqe)

quality assurance specialist

Interact Global

Job Summary:The Quality Assurance Specialist is responsible for ensuring service excellence by monitoring, evaluating, and improving the quality of customer interactions across BPO operations. The role focuses on call quality assurance, compliance, agent performance evaluation, and data-driven insights to enhance customer experience and operational effectiveness.Key Responsibilities:1. Call Monitoring &amp; Evaluation&middot; Monitor and evaluate customer interactions (calls, chats, emails, tickets) against defined quality standards and client SLAs.&middot; Conduct detailed call audits to assess communication skills, compliance, process adherence, and customer handling.&middot; Ensure accuracy in quality scoring and documentation.2. Quality Assurance &amp; Compliance&middot; Ensure adherence to internal processes, regulatory requirements, and client compliance guidelines.&middot; Identify quality gaps, behavioral trends, and performance issues impacting customer experience.&middot; Address quality-related escalations in coordination with operations teams.3. Feedback, Coaching &amp; Calibration&middot; Provide structured, actionable feedback to agents to improve performance.&middot; Participate in calibration sessions with QA, Operations, and Training teams to ensure evaluation consistency.&middot; Support coaching initiatives by sharing insights and improvement recommendations.4. Reporting &amp; Analysis&middot; Prepare and share daily, weekly, and monthly quality performance reports.&middot; Analyze trends, root causes, and quality metrics to drive continuous improvement.&middot; Present quality insights and improvement suggestions to management and stakeholders.5. Process Improvement &amp; Client Support&middot; Assist in quality reviews, internal audits, and client audits.&middot; Ensure client expectations and quality benchmarks are consistently met.&middot; Contribute to refining QA frameworks, scorecards, and SOPs when required.6. Key Performance Indicators (KPIs):&middot; Call Quality Scores&middot; SLA and Compliance Adherence&middot; Reduction in Customer Complaints and Escalations&middot; Agent Performance Improvement Post-Coaching&middot; Calibration Accuracy and ConsistencyRequired Skills &amp; Competencies:&middot; Strong understanding of BPO/Call Center QA standards and methodologies&middot; Excellent listening, analytical, and attention-to-detail skills&middot; Ability to provide constructive feedback and performance insights&middot; Strong reporting and data interpretation skills&middot; Good communication and stakeholder coordination abilitiesEducation:&middot; Bachelor&rsquo;s degree in Business Administration, Management, or a related field (preferred)Experience:&middot; 3&ndash;5 years of experience in BPO / Call Center Quality Assurance&middot; 1&ndash;2 years&rsquo; experience as a Senior QA or Quality Analyst (preferred)Perks &amp; Benefits<ul><li>Competitive base salary with Increment Plans</li><li>Paid public/national holidays.</li><li>Paid annual, paternity, and bereavement leave.</li><li>Supportive and career-focused workplace culture.</li></ul>Location: Wapda Town Phase 1 Shift Timing: Night Shift (5:30 PM &ndash; 2:30 AM) Work Schedule: Monday to Friday (Weekends Off)Job Type: Full-timePay: Rs80,000.00 - Rs120,000.00 per monthWork Location: In person

Quality Assurance Specialists - BPO

AffinityVibez (Pvt) Ltd

Job Summary:The Quality Assurance Specialist is responsible for ensuring service excellence by monitoring, evaluating, and improving the quality of customer interactions across BPO operations. The role focuses on call quality assurance, compliance, agent performance evaluation, and data-driven insights to enhance customer experience and operational effectiveness.Key Responsibilities:1. Call Monitoring &amp; Evaluation&middot; Monitor and evaluate customer interactions (calls, chats, emails, tickets) against defined quality standards and client SLAs.&middot; Conduct detailed call audits to assess communication skills, compliance, process adherence, and customer handling.&middot; Ensure accuracy in quality scoring and documentation.2. Quality Assurance &amp; Compliance&middot; Ensure adherence to internal processes, regulatory requirements, and client compliance guidelines.&middot; Identify quality gaps, behavioral trends, and performance issues impacting customer experience.&middot; Address quality-related escalations in coordination with operations teams.3. Feedback, Coaching &amp; Calibration&middot; Provide structured, actionable feedback to agents to improve performance.&middot; Participate in calibration sessions with QA, Operations, and Training teams to ensure evaluation consistency.&middot; Support coaching initiatives by sharing insights and improvement recommendations.4. Reporting &amp; Analysis&middot; Prepare and share daily, weekly, and monthly quality performance reports.&middot; Analyze trends, root causes, and quality metrics to drive continuous improvement.&middot; Present quality insights and improvement suggestions to management and stakeholders.5. Process Improvement &amp; Client Support&middot; Assist in quality reviews, internal audits, and client audits.&middot; Ensure client expectations and quality benchmarks are consistently met.&middot; Contribute to refining QA frameworks, scorecards, and SOPs when required.6. Key Performance Indicators (KPIs):&middot; Call Quality Scores&middot; SLA and Compliance Adherence&middot; Reduction in Customer Complaints and Escalations&middot; Agent Performance Improvement Post-Coaching&middot; Calibration Accuracy and ConsistencyRequired Skills &amp; Competencies:&middot; Strong understanding of BPO/Call Center QA standards and methodologies&middot; Excellent listening, analytical, and attention-to-detail skills&middot; Ability to provide constructive feedback and performance insights&middot; Strong reporting and data interpretation skills&middot; Good communication and stakeholder coordination abilitiesEducation:&middot; Bachelor&rsquo;s degree in Business Administration, Management, or a related field (preferred)Experience:&middot; 3&ndash;5 years of experience in BPO / Call Center Quality Assurance&middot; 1&ndash;2 years&rsquo; experience as a Senior QA or Quality Analyst (preferred)Perks &amp; Benefits<ul><li>Competitive base salary with Increment Plans</li><li>Paid public/national holidays.</li><li>Paid annual, paternity, and bereavement leave.</li><li>Supportive and career-focused workplace culture.</li></ul>Location: Wapda Town Phase 1 Shift Timing: Night Shift (6:30 PM &ndash; 3:30 AM) Work Schedule: Monday to Friday (Weekends Off)Job Type: Full-timePay: Rs80,000.00 - Rs120,000.00 per monthWork Location: In person

Quality Assurance Specilaists (Call Center/BPO)

BizScale

We are seeking a motivated Digital Marketing QA &amp; Training Specialist to join our growing team. This role focuses on delivering structured training programs and maintaining quality standards across digital marketing campaigns, including SEO, PPC, Social Media, Email Marketing, and related channels.The ideal candidate will have hands-on digital marketing experience, strong communication skills, and a passion for improving team performance through training and quality assurance.Key Responsibilities<ul><li>Conduct onboarding and ongoing training sessions for new and existing team members on digital marketing tools, processes, and best practices.</li><li>Perform quality assurance (QA) reviews of digital marketing campaigns to ensure accuracy, compliance, and performance standards are met.</li><li>Develop, update, and maintain training materials, SOPs, checklists, and evaluation frameworks.</li><li>Provide constructive feedback, coaching, and performance improvement guidance to team members.</li><li>Collaborate with managers and campaign teams to identify skill gaps, enhance quality benchmarks, and optimize campaign execution.</li><li>Monitor performance metrics and recommend improvements based on data insights.</li></ul>Requirements<ul><li>Minimum 1 year of experience in training, quality assurance, or a related role within digital marketing.</li><li>Practical knowledge of SEO, Paid Advertising, Social Media Marketing, or related digital channels is preferred.</li><li>Strong verbal and written communication skills.</li><li>Ability to analyze performance data and provide actionable recommendations.</li><li>Willingness to work on-site during evening/night shifts.</li></ul>What We Offer<ul><li>Competitive salary within the stated range.</li><li>Performance-based incentives.</li><li>Professional learning and growth opportunities.</li><li>Supportive and collaborative work environment.</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs90,000.00 per monthApplication Question(s):<ul><li>Are you comfortable working from 7:00 PM to 4:00 AM?</li><li>Are you able to commute to Johar Town?</li><li>Do you have at least 1 year of experience in training and development?</li><li>Are you comfortable with the salary range of PKR 70,000 &ndash; 90,000?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Training &amp; Development: 1 year (Required)</li></ul>Work Location: In person

Digital Marketing QA & Training Specialist

Virikson Travel

Job description:Position Overview: The Quality Assurance (QA) Executive will be responsible for ensuring that the travel agency's services and processes meet high-quality standards and deliver exceptional customer satisfaction. This role involves developing and implementing quality assurance policies, monitoring service quality, and coordinating with various departments to drive continuous improvement.<ul><li>Key Responsibilities:</li><li>Chat and Call Verification:</li><li>Ensure the quality of chat and calls and also verify chats and calls with UK customers.</li><li>Quality Assurance Development:</li><li>Develop, implement, and maintain quality assurance policies and procedures for travel services.</li><li>Ensure that quality standards are aligned with industry best practices and regulatory requirements.</li><li>Service Monitoring and Evaluation:</li><li>Conduct regular audits and evaluations of travel services, including booking processes, customer service interactions, and travel arrangements.</li><li>Analyze customer feedback, complaints, and service metrics to identify areas for improvement.</li><li>Team Collaboration:</li><li>Work closely with operations, customer service, and other departments to ensure seamless quality assurance processes.</li><li>Provide training and support to staff on quality standards and procedures.</li><li>Problem Resolution:</li><li>Address and resolve quality issues and discrepancies promptly and effectively.</li><li>Implement corrective actions and preventive measures to address recurring problems.</li><li>Continuous Improvement:</li><li>Identify opportunities for process improvements and implement initiatives to enhance service quality and operational efficiency.</li><li>Stay updated on industry trends and incorporate best practices into quality assurance processes.</li><li>Compliance and Reporting:</li><li>Ensure compliance with travel industry regulations and standards.</li><li>Prepare and present regular reports on quality metrics, performance, and improvement initiatives to senior management.</li><li>Customer Experience Enhancement:</li><li>Monitor customer satisfaction and work to enhance the overall travel experience.</li><li>Develop strategies to address customer feedback and improve service delivery.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Business Administration, Hospitality Management, Travel and Tourism, or a related field.</li><li>Proven experience in quality assurance, preferably within the travel or hospitality industry.</li><li>Strong understanding of travel industry standards and regulations.</li><li>Excellent analytical, problem-solving, and organizational skills.</li><li>Strong communication and interpersonal skills, with the ability to collaborate effectively across departments.</li><li>Proficiency in quality management software and tools.</li><li>Detail-oriented with a commitment to maintaining high standards of service quality.</li></ul>Preferred Qualifications:<ul><li>Certification in Quality Management or related fields (e.g., Six Sigma, ISO).</li><li>Experience with travel booking systems and customer relationship management (CRM) tools.</li><li>Multilingual abilities are a plus.</li></ul>Work Environment:<ul><li>Office-based role with occasional travel to various locations as needed.</li><li>Fast-paced environment with a focus on customer service excellence and operational efficiency.</li></ul>Job Type: Full-timeWork Location: In personJob Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

Quality Assurance Executive (Travel /BPO/Call Center)

We are looking for a detail-oriented Quality Assurance Executive to monitor, evaluate, and improve the quality of customer interactions within our BPO operations. The ideal candidate will ensure service standards are met, provide actionable feedback, and support continuous improvement initiatives.Key Responsibilities<ul><li>Monitor and evaluate customer interactions (calls, chats, emails) to ensure compliance with company quality standards</li><li>Provide constructive feedback and coaching to agents to improve performance</li><li>Identify trends, gaps, and areas for improvement in service delivery</li><li>Prepare and maintain quality reports and scorecards</li><li>Collaborate with operations and training teams to improve processes</li><li>Ensure adherence to company policies, procedures, and customer service guidelines</li><li>Participate in calibration sessions and quality meetings</li></ul>Requirements &amp; Qualifications<ul><li>Bachelor&rsquo;s degree or equivalent experience preferred</li><li>Minimum 1&ndash;2 years of experience in a BPO Quality Assurance role</li><li>Strong understanding of customer service quality metrics</li><li>Excellent communication and analytical skills</li><li>Ability to provide fair and objective evaluations</li><li>Proficient in MS Office (Excel, Word, PowerPoint)</li><li>Attention to detail and ability to work independently</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs90,000.00 per monthApplication Question(s):<ul><li>Do you have previous experience as a QA in BPO international campaign?</li><li>Have you done QA calls &amp; audit training?</li><li>How many years of experience do you have in QA?</li><li>Rate your English language? Out of 10?</li><li>Are you comfortable to work in night sift(7pm - 4am)?</li><li>Are you with the salary bracket of 60,000 - 90,000?</li><li>What is your current/last salary?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Quality Assurance Executive (BPO)

Cogent Labs

Cogent Labs is hiring a Senior Software Quality Assurance Engineer for its Lahore office.Job Type: On-siteMust-Have Skills<ul><li>3 to 5 years of relevant experience in Quality Assurance</li><li>Experience in manual testing for web and mobile applications</li><li>Strong understanding of QA methodologies and documentation</li><li>Exposure to client requirement gathering and translating them into test scenarios</li><li>Ability to define or standardize QA processes within teams</li><li>Skilled in manual API testing (Postman) and SQL</li><li>Familiarity with Agile/Scrum environments</li></ul>Good to Have<ul><li>Experience with Appium, Selenium, or other testing tools</li><li>Ability to train or mentor junior QAs</li><li>Experience working across multiple projects or industries</li><li>Leadership experience managing small QA teams</li><li>Basic understanding of automation testing</li></ul>Soft Skills<ul><li>Attention to detail, ownership mindset and energetic</li><li>Disciplined leadership with strong communication skills</li><li>Strong collaboration and teamwork mindset (we value team players, not solo flyers)</li></ul>Deal Breakers<ul><li>No experience in API testing</li><li>Inability to train or mentor others</li><li>Poor communication or lack of accountability</li></ul>Attractive Perks<ul><li>Daily lunch, performance bonuses, medical coverage, financial assistance, travel allowance and much more</li></ul>Cultural Fit<ul><li>Inclusive approach, high energy and integrity, Attention to detail</li></ul>Job Type: Full-timePay: From Rs150,000.00 per monthWork Location: In person

Senior SQA Engineer

Desol Int.

Desol Int. is looking for an Experienced Software Quality Assurance Engineer.Interested candidates can apply through this link: https://lnkd.in/dCtWVijgResponsibilities<ul><li>Contributing to the creation of test plans and test strategies based on project requirements and timelines.</li><li>Understanding the scope of testing and identifying the types of testing required (e.g., functional, regression, integration, performance).</li><li>Designing, writing, and maintaining detailed, comprehensive, and well-structured test cases and test scripts.</li><li>Executing manual testing and automation is a plus</li><li>Reporting bugs and issues in a clear, concise, and detailed manner.</li><li>Collaborate with cross-functional teams to ensure quality throughout the software development lifecycle.</li><li>Reporting the status of assigned tasks and testing efforts to the project manager.</li><li>Conducting Functional and Non-Functional Testing.</li><li>Conducting Unit, Integration and System Testing at different stages of project development.</li><li>Working Experience with Jira and Trello.</li></ul>Qualification and Education Requirements<ul><li>Bachelor's Degree in a relevant field.</li><li>1- 2 years of experience in software Quality Assurance and testing roles emphasizing backend service and web applications, and end-to-end integration testing verification.</li></ul>Preferred Skills<ul><li>Familiar with Testing Types, SQA Principles, Methodologies, Processes, SDLC, Bug Life Cycle.</li><li>Self-starter with the ability to handle multiple priorities and projects.</li><li>Experience in writing and executing test cases.</li><li>Experience with Project Management tools like JIRA and Trello.</li><li>Understanding of code repositories like GitHub.</li><li>Unit, Integration, and System testing.</li><li>Basic understanding of automation in Cypress, Selenium.</li><li>Ability to provide multiple paths of testing utilizing a risk-based approach.</li><li>&middot;Experience with performance and/or security testing is a plus.</li><li>Experience in testing Websites, APIs, Desktop, and Mobile applications.</li></ul>Benefits:<ul><li>Work-life balance</li><li>Medical policy</li><li>Education allowance</li><li>Subsidized Lunch Facility</li><li>USD Pegged Salary</li><li>Provident Facility</li><li>Official Team Lunch/Dinner</li><li>Bonuses</li><li>Medical Reimbursement</li><li>Paid Weekend</li><li>Interest-Free Loans</li><li>Paid Leaves &amp; Many more other benefits</li></ul>Job Type: Full-time office-based jobWorking days: Monday - FridayTimings: 10 PM - 7 PMLocation: LahoreJob Type: Full-timeApplication Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>SQA: 2 years (Preferred)</li></ul>Work Location: In person

Software Quality Assurance Engineer

Explore 925+ Quality assurance specialist in Lahore this January. Find roles across top companies and apply now to boost your career.