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assistant manager / deputy manager - quality assurance Jobs in Lahore

assistant manager / deputy manager - quality assurance

deputy manager quality assurance Jobs in Lahore

deputy manager quality assurance

maintenance manager

quality manager

Keune Cosmetics Pakistan

Position Summary:The Quality Assurance Manager is responsible for overseeing the quality monitoring and improvement programs across all call center operations. This role ensures that customer interactions (inbound, outbound, chat, and email) meet company standards for excellence in service, compliance, and efficiency. The QA Manager will lead a team of analysts to identify training opportunities, develop performance improvement initiatives, and collaborate with operations and training teams to enhance customer experience.Key Responsibilities:<ul><li>Develop, implement, and maintain a comprehensive Quality Assurance framework for call center operations.</li><li>Lead and manage a team of Quality Analysts to monitor, evaluate, and provide feedback on agent interactions.</li><li>Define quality metrics, scorecards, and calibration processes to ensure consistency and fairness.</li><li>Conduct regular audits of calls, emails, and chat interactions for accuracy, compliance, and service excellence.</li><li>Analyze QA data and trends to identify process gaps, performance issues, and training needs.</li><li>Partner with Training and Operations teams to design and deliver targeted coaching and development programs.</li><li>Ensure compliance with company policies, data protection regulations, and industry standards.</li><li>Prepare and present QA performance reports and actionable insights to senior management.</li><li>Drive continuous improvement initiatives to enhance customer satisfaction and operational efficiency.</li><li>Lead regular calibration sessions with internal and client stakeholders to align quality expectations.</li><li>Manage QA tools, forms, and software to ensure effective quality monitoring processes.</li></ul>Qualifications and Experience:<ul><li>Bachelor&rsquo;s degree in Business Administration, Communications, or a related field (Master&rsquo;s preferred).</li><li>5&ndash;8 years of experience in a call center or BPO environment, with at least 3 years in a QA leadership role.</li><li>Strong knowledge of contact center operations, KPIs, and quality frameworks.</li><li>Experience with QA tools and CRM systems (e.g., NICE, Verint, Five9, Zendesk, Salesforce).</li><li>Proven track record of driving service quality improvements and customer satisfaction.</li><li>Excellent analytical, communication, and leadership skills.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>Strong attention to detail and process orientation.</li></ul>Key Competencies:<ul><li>Leadership and team management</li><li>Data-driven decision-making</li><li>Coaching and feedback delivery</li><li>Customer-centric mindset</li><li>Process improvement and innovation</li><li>Collaboration and stakeholder management</li></ul>Performance Metrics:<ul><li>Quality score improvement (target vs. actual)</li><li>Reduction in repeat errors / customer complaints</li><li>Calibration accuracy across QA and Ops teams</li><li>Agent performance improvement post-feedback</li><li>Customer satisfaction (CSAT) and First Call Resolution (FCR) rates</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

Manager Quality Assurance Inbound/Out Bound call center

HireOn

<div>
 
 A leading textile group
 
 , located near Sunder Industrial estate, Lahore, recognized for its excellence in garment manufacturing, is seeking a qualified and experienced professional to join our team. With a strong presence in both local and international markets, the company is committed to upholding the highest standards of quality, innovation, and customer satisfaction across all its operations.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Monitor daily manufacturing operations to ensure production and delivery of finished goods meet customer quality standards.
 </li>
 <li>
 Ensure all cutting, stitching, and finishing processes comply with established quality requirements.
 </li>
 <li>
 Develop, document, and maintain quality control standards and ongoing objectives in line with company policies.
 </li>
 <li>
 Track and analyze performance metrics such as DHU (Defects per Hundred Units) and FPY (First Pass Yield), maintaining detailed statistical quality records.
 </li>
 <li>
 Implement and enforce needle policies and technical quality guidelines across all garment manufacturing processes.
 </li>
 <li>
 Lead and participate in Pre-Production (PPR) meetings to ensure that sample improvements are incorporated into bulk production.
 </li>
 <li>
 Supervise sample shipment approvals (buttons, trims, press samples, etc.) and conduct internal quality training sessions for staff.
 </li>
 <li>
 Coordinate with internal and external auditors, ensuring timely implementation of corrective and preventive actions based on audit findings.
 </li>
 <li>
 Prepare and submit weekly performance reports highlighting achievements, quality trends, and improvement areas.
 
 
 </li>
 </ul>
 
 Qualification &amp; Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in a relevant field.
 </li>
 <li>
 6&ndash;8 years of experience in Quality Control (QC) within the Apparel industry.
 
 
 </li>
 </ul>
 
 We Offer
 
 
 
 A
 
 competitive salary package
 
 along with
 
 attractive benefits
 
 and opportunities for professional growth
 
 
 Skills: quality control standred,customer satisfaction,team managemnt
</div>

SR. DM / MANAGER (QC)

SC Johnson

<div>SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers &ndash; such as Raid&reg;, Glade&reg;, Ziploc&reg; and more, in virtually every country around the world. Together, we are creating a better future &ndash; for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.
Location: Lahore, Pakistan
Function: Quality
Internal Job Title: Sr. Analyst, Quality Engineering
What&rsquo;s in it for you?<ul><li>
Competitive salary plus profit share</li><li>
Mobile phone allowance</li><li>
Transportation allowance</li><li>
Meal allowance</li><li>
Medical insurance</li><li>
Life insurance</li><li>
Remote work is available once a week for eligible employees</li><li>
Pension Plan (after probation period)</li><li>
Provident Fund (after probation period)</li></ul>
About the Role:
Responsibilities:
<ul><li>Direct involvement and leadership in the root cause analysis and effective resolution of quality issues including the decision to hold inventory of raw material, components, and finished goods; supports as required SCJ recovery process of finished goods from trade and consumer to assure product quality and safety.</li><li>
Align with Site Manager and Regional Quality and Regional Business Leads on priorities, objectives, strategies and KPI&rsquo;s and be accountable for the delivery of finished products from Pakistani Ems and materials used for Pakistani EM productions.</li><li>
Implement SQA program to determine supplier&rsquo;s reliability as required by corporate quality assurance and product supply chain.</li><li>
Supports regional maintenance and improvement of ISO 9001 at IM sites supporting Quality Pillar work where possible. Recommend appropriate changes when necessary.</li><li>
Reports to the Management Committee performance of Quality management system and identified improvement; Be a member of the Regional Quality Hub and providing insight into Quality KPI performance, plant specific action items implemented to address poor KPIs, system/compliance issues, supplier issues or preventive action activities, and providing permanent and proactive input and adding value with regards to Quality.</li><li>
Ensure compliance to all local, state and country Quality regulations, providing advance notification of pending changes.</li><li>
Participate in the eradication of Incidents and non-conformity through effective investigations and CAPA.</li><li>
Participate on product development teams to ensure quality is driven into the product and manufacturing process at early stages of product development.</li><li>
Facilitate FMEA, and other hazard identification techniques</li></ul>
Experience You&rsquo;ll Bring:<ul><li>
Background in quality assurance and safety, health, and environment, preferably within aerosol manufacturing or fast-moving consumer goods (FMCG).</li><li>
Experience in Manufacturing, Production, or similar functions, with direct people management on the shop floor.</li><li>
Technical competence in the operations of Quality functions.</li><li>
Familiarity with ISO 9001:2000 standards; additional knowledge of TPM is a plus.</li></ul>
Behaviours You&rsquo;ll Need:<ul><li>
Ability to set priorities effectively and serve both internal and external customers in alignment with organizational goals.</li><li>
Self-motivated, values others, and demonstrates strong leadership and interpersonal skills.</li><li>
Capable of understanding all aspects of operations and using motivational skills to drive continuous improvement.</li><li>
Results-oriented and comfortable working in a multidisciplinary environment.</li></ul>
#LI-SS1
#LI-Hybrid
Inclusion &amp; Diversity
We&rsquo;re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age, and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive, and supportive work environment where all people can thrive.
We&rsquo;re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion.</div>

Quality Assurance Analyst

Unipet (Pvt.) Ltd

Job Title: QA/QC Officer Location: Near Kala Shah Kaku Toll Tax, Lahore. Industry: Plastic Manufacturing (PET Bottles &amp; Preforms)Job Description: We are seeking a highly skilled and experienced Quality Officer to lead and manage our quality control QA/QC operations. The ideal candidate will have strong expertise in plastic industry processes, particularly PET bottles and preforms, with the ability to ensure product quality standards and support production efficiency.Key Responsibilities:&middot; Supervise and manage all lab testing activities related to raw materials, in-process, and finished goods.&middot; Maintain quality control standards and ensure compliance with company and industry specifications.&middot; Monitor and evaluate test results, identify issues, and coordinate corrective actions with production and quality teams.&middot; Prepare detailed testing reports and maintain proper documentation.&middot; Train and guide lab staff to ensure accuracy and consistency in results.&middot; Work closely with the production team to resolve quality or process related issues.Requirements:&middot; Qualification: Bachelor&rsquo;s degree.&middot; Experience: 5 - 7 years in the plastic PET Bottles &amp; Preform manufacturing industry&middot; Age: 30&ndash;40 years.&middot; Language: Fluent in English communication, reading, and writing.&middot; Strong analytical and problem-solving skills.&middot; Ability to understand and resolve technical and quality related issues effectively.&middot; Excellent leadership and coordination abilities.&middot; Excellent command of MS Excel and record-keeping systems.&middot; Capable of handling technical discussions and documentation confidently.Job Type: Full-timePay: Rs40,000.00 - Rs70,000.00 per monthWork Location: In person

Quality Officer

Global Engineering Services

Timings: 9:00 PM &ndash; 6:00 AM (Monday to Friday) Overall Purpose of the Role:Responsible for maintaining the Quality Management System (QMS), writing procedures and processes to support the QMS development. Undertake audits across all areas of the business as well as across the supply chain. Provide training and champion the Quality Management System. Work under general supervision, reviewed at project milestones and/or on completion by Senior Management.Key Responsibilities: General and Task Management&#61623; Implement the Quality Management System throughout the company, including any business accreditations&#61623; Maintain the Quality Manuals and Quality Procedures and ensure contents are -appropriate for business&#61623; Organize and manage the plant internal audit system and the corrective action reporting system&#61623; Conduct Quality Systems audits and assist in training/guidance to other auditors&#61623; Participate in external Quality System audits&#61623; Coordinate the review of Quality procedures associated with plant continuous improvement initiatives&#61623; Plan Standard Operating practices required under the overriding Quality procedures&#61623; Maintain the Standard Operating Procedure content and coordinate the issuing of these documents&#61623; Support other functional areas of the business including procurement, business services and design&#61623; Collate quality data for monitoring targets&#61623; Assist with training of quality awareness&#61623; Report on Key Performance Indicators (KPIs) in order to adhere to process and prevent occurrence of any non-conformity relating to product, process or system&#61623; Promote the use of customer preferred techniques for continuous improvement such as Six-Sigma, Poka-Yoke (Error Proofing), and Measurement System Analysis&#61623; Undertake special projects as required&#61623; Contribute to continuous improvement activities&#61623; Quality control of work by appropriate reviews&#61623; Support and lead process improvement activities&#61623; Write reports and present progress at project meetings and to clients&#61623; Achieve goals within budget&#61623; Plan projects or subtasks so they may be tracked and presented&#61623; Attend various meetings and action/communicate instructions&#61623; Undertake continuous training and development&#61623; Perform root cause analysis and resolve problems&#61623; Independently determine approach and assigned tasksPeople Management&#61623; Lead and/or support trainee engineers&#61623; Train people within own work groupRelationship Management&#61623; Liaise with cross functional team to implement an effective, documented process that defines product Quality requirements, best practice and training materials to support continuous improvement initiatives&#61623; Liaise and communicate with other departments, customers, suppliers and other service providers&#61623; Liaise with customers, joint ventures and supply chain partners&#61623; Communicate efficiently throughout the shop floor and with own and customer&rsquo;s managementSelf-Management&#61623; Comply with the Health, Safety and Environmental Policies&#61623; Assertive, resilient and welcomes change&#61623; Engages interest and participation of others and has a collaborative approach to working with others&#61623; Proactively contributes to the team&#61623; Actively committed to team development&#61623; Shows moral courage, openness and honesty in all dealingsSkills &amp; Attributes:&#61623; Knowledge of quality systems&#61623; Strong knowledge of Advanced Product Quality Planning (APQP), Production Part Approval Process (PPAP), Failure Mode and Effect Analysis (FMEA), Statistical Process Control (SPC)&#61623; Lean Manufacturing knowledge&#61623; Knowledge of ISO9001, ISO13485 and AS9100&#61623; Understanding of ISO14001 and Health and Safety Practices&#61623; Knowledge of measurement&#61623; Understanding of engineering drawings and manufacturing processes&#61623; Ability to work in a diverse and dynamic environment&#61623; Good communication and interpersonal skills&#61623; Negotiation skills&#61623; Ability to present data effectively&#61623; Problem-solving skills&#61623; Team working skills&#61623; Analytical skills&#61623; Understanding of cost and financial impacts&#61623; Ability to work on own initiativeQualifications and Experience Levels:&#61623; Relevant business/commercial or manufacturing/engineering degree preferred,&#61623; Membership of an industry related Professional Body would be advantageous&#61623; Previous experience in a high-mix-low- volume manufacturing environment, preferably medical and aerospace&#61623; Experience of working in Quality Assurance&#61623; Six Sigma/Lean Manufacturing skills&#61623; Experience of dealing with customers and suppliers.Job Type: Full-timeWork Location: In person

Quality Management & ISO Documentation Engineer-Night Shift

PepsiCo

<div>Overview:

The role is responsible to lead the Agro Quality Assurance agenda and manage the compliance to applicable PepsiCo Agricultural standards in procurement, handling, transportation and storage of Agro raw materials. The role is also responsible to manage the agro product quality and coordinate effectively with all stakeholders (Agro, Production, Farmers and storages) to align and execute action plan for improvement. This role is also responsible for managing potato lab in shifts regarding work force, materials and methods.
Responsibilities: 
<ul><li>
Lead the agro crops quality monitoring system through YSI trend analysis project on potato crop from sowing to consumption with coordination of field Agro staff</li><li>
Implement PepsiCo Agro lab project in field for chip stock potato, potato seed and corn purchasing season</li><li>
Lead the capability development agenda for agro and QA staff on potato testing, storage and transportation</li><li>
Manage in time testing and decision of potatoes and materials being received at site</li><li>
Strategic monitoring of potato quality in stores to ensure its use for extended time</li><li>
Effectively plan and execute Agro SQA agenda keeping in view the significant number of farmers</li><li>
Ensure the storages best practices by planned and unplanned audits of cold store</li><li>
Regular sampling of all storage potato through YSI and mini-frying to assess the overall quality and decision about consumption according to defects level</li><li>
Effectively coordination with R&amp;D and supply chain in all raw material development projects</li><li>
Tracking of farmers performance and conduct meetings with farmers regarding material quality issues along future action plan for improvements</li><li>
Liaisons with Agro field team to combat quality challenges for potato and corn in field during growing season</li><li>
To drive capability agenda of farmers and staff on agro commodity handling practices to minimize post-harvest losses</li><li>
To monitor and track Agro QA budget against plan</li><li>
Manage potato lab operations in shifts.</li><li>
Effective coordination with Cold store, Process and Operations QA team regarding potato testing, results sharing and uninterrupted production run.</li><li>
Implementation of quality and food safety standards in potato lab.</li><li>
Ensuring reproducible testing results with proper data records.</li><li>
Manage balanced duty plan for the Laboratory team ensuring work life balance and thorough coverage of team in all shifts. Track PMP for the teams directly reporting to him and ensure development plans accordingly.</li></ul>
CONTROL OWNER 
Agro Quality Officer during benchmarking of Agro KC 6 Chip stock and Cold Storage &amp; timely close the gaps identified by developing/modifying test scripts in order to mitigate emerging risks &amp; improve controls effectiveness. 

Qualifications:
<div><div>
Knowledge / Skill: 
Experience: 
Competencies:</div><div> 
<ul><li>
Master/ Bachelor Degree in Food Technology/ Agronomy/Horticulture</li><li>
Good knowledge of material testing and quality assessment</li><li>
Knowledge of quality and food safety standards</li></ul> 
2-4 years with FMCG 
<ul><li>
Efficient and comprehensive approach</li><li>
Auditing and influencing skill</li><li>
Communication and facilitation capability</li><li>
Innovative and understand key business drivers</li></ul></div></div></div>

Field/Storage QA Officer

Zarea.pk

Job Title: Head of Grain Quality InspectionCompany: Zarea.pkJob SummaryZarea.pk is looking for an experienced Head of Grain Quality Inspection to lead and oversee the quality control and inspection processes of grain commodities such as rice, wheat, corn, and other agri-products. The ideal candidate will be responsible for ensuring product quality, compliance with safety standards, and adherence to international grading and inspection requirements. This role is vital in maintaining product integrity, customer satisfaction, and regulatory compliance.Key Responsibilities<ul><li>Oversee and manage quality inspection processes for rice, wheat, corn, and other grains.</li><li>Develop and implement quality control procedures and inspection protocols.</li><li>Ensure compliance with international quality standards and export/import regulations.</li><li>Supervise laboratory testing, sampling, and grading of grains to ensure consistency.</li><li>Monitor storage and handling practices to prevent degradation, contamination, and pest issues.</li><li>Prepare inspection and quality assurance reports for management and stakeholders.</li><li>Train and lead quality inspection teams to ensure process adherence and accuracy.</li></ul>PrerequisitesEducation:Bachelor&rsquo;s or Master&rsquo;s degree in Agriculture, Food Sciences, Quality Management, or any relevant field.Experience:7&ndash;10 years of experience in grain quality inspection, laboratory testing, and quality assurance. Experience in handling international quality certifications and compliance is highly preferred.Competencies<ul><li>Deep knowledge of grain quality standards, grading systems, and inspection protocols.</li><li>Expertise in laboratory testing, sampling methods, and pest/disease detection.</li><li>Strong analytical, reporting, and problem-solving skills.</li><li>Ability to ensure compliance with national and international food safety regulations.</li></ul>How to ApplyInterested candidates can apply by sending their updated CV to: hr@zarea.pkJob Type: Full-timeWork Location: In person

Head of Grain Quality Inspection

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