operations manager

area manager, fulfillment center operations Jobs in Cairo

area manager, operations, hub delivery, egypt Jobs in Cairo

area sales manager

assistant sales manager

regional operations manager

Worldpanel

<div>
 
 
 About Worldpanel by Numerator
 
 
 
 
 
 
 Worldpanel by Numerator provides consumer data representing nearly 6 billion consumers in 65 countries, offering brands a multi-dimensional view of how people think, how they shop, and how they consumer, so they can set bold strategies and drive sustainable business impact!
 
 
 
 
 
 
 Senior Manager, Regional Operations Centre
 
 
 
 
 Office Location:
 
 
 Cairo,
 
 
 Egypt
 
 
 
 
 
 
 Worldpanel | Decoding Shopper Behaviour for Smarter Brand Growth
 
 
 
 
 
 
 Role Overview
 
 
 
 
 
 
 
 The Role (wider context):
 
 
 
 
 
 
 As a global, data- and technology-driven company, Worldpanel is embracing new opportunities and challenges in the markets in which we operate, while strengthening our core business of consumer panels. With multiple, complex, and global projects to deliver alongside Business As Usual (BAU), we are looking for a highly motivated individual to develop our Cairo Regional Operations Centre (Cairo ROC).
 
 
 
 
 
 The Cairo Regional Operations Centre will be part of the group of ROCs that have created global coverage.
 
 
 
 
 
 The immediate objective is to lead and expand the ROC in Cairo, based on the transfer of existing roles in the stakeholders countries. Implementing the processes, equipment and tools that provide a consistent and centralized data management process, aligned between ROCs, establishing it as the best way to deliver market-leading data to our clients globally.
 
 
 
 
 
 The geographical spread of our clients and business creates a complex Operations landscape, with the global nature of the team presenting significant opportunities for modernization and consistency across the teams.
 
 
 
 
 
 
 Mission (the sell):
 
 
 
 
 
 
 The successful candidate will be responsible for supporting the Global ROC Director to define the best implementation plans to build the Cairo ROC, and coordinate and liaise with stakeholders in Onshore on running the business as usual ensuring correct and timely deliverables. In addition, they will be responsible for managing team capacity and performance.
 
 
 
 
 
 The Person will be focused in people management and continuously improve Operational processes to make them more efficient and consistent globally aligned, reliable and cost effective.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Establishing and building a hard-working and highly engaged team of Operations experts that services Cairo ROC stakeholders.
 </li>
 <li>
 Support the Global ROC Director to designing and implementing processes and procedures that make ROC (Cairo ROC included) the best way to deliver market-leading data to our customers globally.
 </li>
 <li>
 Support the Global ROC Director to design, implementation and management of processes to ensure work is accurately defined and managed in the Cairo ROCs that include: intake (estimating and resourcing new and migrating work), capacity management and prioritisation (including roadmaps), change management and ongoing review of operational efficiencies, onboarding and training, governance, indicators, and metrics (for performance and data quality), stakeholder management, workflow and tools and communications.
 </li>
 <li>
 Align Cairo ROC performance management to be consistent across different ROCs
 </li>
 <li>
 Talent management (including career progression) in Cairo ROC, ensuring that attract and retain elite talent.
 </li>
 <li>
 Collaboration across Worldpanel ROCs teams and local stakeholders to align on procedures, approaches, and tools for effective delivery of Operations tasks and projects.
 </li>
 <li>
 Effective stakeholder management (internal and external to Worldpanel) and the ability to successfully navigate conflict to arrive at successful business outcomes.
 </li>
 <li>
 Governance of Cairo ROC processes and practices to ensure compliance with data privacy, security regulations and data quality
 </li>
 </ul>
 
 
 
 
 
 Key stakeholders
 
 
 <ul>
 <li>
 Regional and local Operations directors
 </li>
 <li>
 Regional and local Commercial directors
 </li>
 <li>
 Europanel Leadership Team
 </li>
 <li>
 Regional Finance Directors
 </li>
 <li>
 Technology team
 </li>
 <li>
 Product team
 </li>
 </ul>
 
 
 
 
 
 Success Measures:
 
 
 <ul>
 <li>
 A strong, motivated, and engaged Cairo ROC team (demonstrated through high Satisfaction Employee Survey results or equivalent).
 </li>
 <li>
 Well defined and effective end-to-end Cairo ROC processes and practices consistent and aligned across Region and ROCs
 </li>
 <li>
 Increased work supported by the Cairo ROC (evidenced by productivity metrics) delivered to agreed targets.
 </li>
 <li>
 All projects and tasks delivered on time, on budget and to agreed project targets.
 </li>
 <li>
 Effective resource management of Cairo ROC (demonstrated through productivity tracking data).
 </li>
 <li>
 Improved performance, reliability, cost, and consistency of the core Cairo ROC processes (demonstrated through KPIs and financial targets).
 </li>
 <li>
 Delivery of internal budget and headcount targets.
 </li>
 <li>
 Delivery of operational efficiencies using technology to drive innovation in Cairo ROC and aligned across all ROCs.
 </li>
 </ul>
 
 
 
 
 
 Specialist skills, knowledge, and experience
 
 
 <ul>
 <li>
 Experience in the management of regional teams and programmes. Exposure to global initiatives.
 </li>
 <li>
 Experience in prioritisation and change management in a complex, matrixed environment.
 </li>
 <li>
 Comfortable working to tight deadlines in a client-centric culture where change is an integral part Business As Usual (BAU).
 </li>
 <li>
 Deep understanding of end-to-end Operations management techniques and tools and how to implement and use them for success.
 </li>
 <li>
 Experience in a regional data-driven environment.
 </li>
 <li>
 Compelling and demonstrable communication skills (English language proficiency essential).
 </li>
 <li>
 Solid understanding of the regional and global clients of Worldpanel and their business drivers.
 </li>
 <li>
 Delivery focused, able to demonstrate significant business outcomes from projects delivered in previous roles.
 </li>
 </ul>
 
 
 
 
 
 Key Qualifications
 
 
 <ul>
 <li>
 Relevant experience of handling large-scale operations, ideally within market research or a data-centric role
 </li>
 <li>
 3+ years of senior management/leadership experience is in handling large teams, hierarchies and functions.
 </li>
 <li>
 Should possess excellent communication (English language proficiency essential).
 </li>
 </ul>
 
 
 
 
 
 Why Join Worldpanel?
 
 
 
 
 
 
 At Worldpanel we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.
 
 
 
 
 
 We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that&rsquo;s out of the ordinary and join us!
 
 
 
 
 
 We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well-being is taken into consideration.
 
 
 
 
 
 We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.
 
</div>

Senior Manager, Regional Operations Centre

Amazon

<div>
 
 Description
 
 
 
 We&rsquo;re seeking an Hub Account Manager to join our dynamic Last mile network.
 
 
 In this team you will be managing acquisition quality, performance KPIs and team of associates, we&rsquo;re building the future of customer service, as we work towards becoming Earth&rsquo;s most customer-centric company. This is your chance to make history with us.
 
 
 
 About The Role And Responsibilities
 
 
 
 You&rsquo;ll be responsible as a manager for one of the main teams, you&rsquo;ll ensure that all workflows run smoothly and that customer expectations are met, if not exceeded.
 
 
 In the logistics team you enter and lead, we&rsquo;ll be entrusting a team of approximately 8-30 associates along with managing big network of stores including acquisition and performance. You&rsquo;ll drive the training and integration of your team, while motivating and inspiring forward progress. All the while, you&rsquo;ll exercise sound judgement, making sure progress and KPI targets are worked towards and met.
 
 
 While you achieve this, you&rsquo;ll ensure motivation, engagement and performance:
 
 
 <ul>
 <li>
 You&rsquo;ll need to safeguard your team&rsquo;s safety, promoting Amazon&rsquo;s Health and Safety standards.
 </li>
 <li>
 You&rsquo;ll guide cross-functional teams, tasked with solving operational problems.
 </li>
 <li>
 You&rsquo;ll uphold Amazon&rsquo;s high standards of process quality across the network.
 </li>
 <li>
 You&rsquo;ll maintain inventory accuracy at stores.
 </li>
 <li>
 You&rsquo;ll strive to improve and streamline processes.
 </li>
 <li>
 You&rsquo;ll become a subject matter expert on the Hub processes and activities.
 </li>
 <li>
 You&rsquo;ll actively share and promote best practices with your colleagues and network.
 </li>
 <li>
 You&rsquo;ll lead acquisition effort with the team to meet expansion plans.
 
 
 </li>
 </ul>
 Key job responsibilities
 
 
 <ul>
 <li>
 Partnering with OTR Safety and OTR Regional Managers to ensure business safety compliance.
 </li>
 <li>
 Guiding ADE's/CTLs as the Hub Program scales and manage operational issues, ensuring they have resources in place to effectively ramp-up operations and prepare for peak period.
 </li>
 <li>
 Supporting owners as they onboard to the program and prepare to launch (this will be on the basis of a net new launch only)
 </li>
 <li>
 Coach and ensure effective upskilling and utilization of AMZL tools.
 </li>
 <li>
 Deep dive to identify customer metric improvement opportunities.
 </li>
 <li>
 Champion the consistent application of Last Mile processes within Delivery Stations &ndash; challenge UTR processes that impact OTR.
 </li>
 <li>
 Coaching Store owners to run compliant, safe and high performing companies (SLS metric deep dive)
 </li>
 <li>
 Identifying workflow inefficiencies and working to formulate and implement operational improvements at the network level and to improve the individual Hub Store experience.
 </li>
 <li>
 Developing the relationship between Amazon and Hub Stores (Hub sentiment improvements)
 </li>
 <li>
 Communication alignment to stores following close collaboration with OTR partners.
 </li>
 <li>
 Be the voice of the stores within and represent them within the AMZL business.
 </li>
 <li>
 Improve driver standards to protect brand image.
 </li>
 <li>
 Work with the ADE's to deliver effective ramp plans and pipeline goals ensuring Store supply is achieved to meet peak volume demands.
 </li>
 <li>
 Lead the acquisition effort on ground and ensure meeting expansion plans.
 
 
 </li>
 </ul>
 A day in the life
 
 
 The Hub Account Manager will own the communication with stores and stations, they will support the onboarding of the stores, acquisition, the onboarding of Stores, track quality on the road, etc. They will work closely with stores about quality discussions and reliability discussions and make sure about solving issues UTR teams on issues that impact the OTR metrics.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 2+ years of sales or account management experience
 </li>
 <li>
 Experience with Excel
 </li>
 <li>
 Experience analyzing data and best practices to assess performance drivers
 </li>
 <li>
 Bachelor's degree
 </li>
 <li>
 Speak, write, and read fluently in Arabic
 </li>
 <li>
 Speak, write, and read fluently in English
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience analyzing key open issues and resolution metrics for each of the managed accounts
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3118429
</div>

Area Manager, Operations, Hub Delivery, Egypt

<div>
 
 Description
 
 
 
 Amazon Now operations is looking for an experienced Operations manager with 5+ years of a strong record of achieving results in Under the roof Fulfillment Operations (UTR). The UTR Operations manage role will be leading UTR across Egypt including Daily/weekly/monthly safety, Quality, Customer experience and productivity metrics, Operations review and openings of new dark stores and management for UTR area managers team to scale-up the business. We are looking to hire a manager to join the team that redefines fast delivery, helps us build and run this new service for our customers, &amp; oversees 3rd Party Vendors for Under the roof operations
 
 
 When you join Amazon as an Operations Manager, you&rsquo;ll gain experience leading a large and diverse team to make sure your area of the business keeps pace with demand. In this hands-on role, you&rsquo;ll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly. While you implement your team&rsquo;s approach to drive productivity, you&rsquo;ll also work closely with your colleagues/teams to address challenges, which means no two days will be the same.
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Promote a culture of safety and wellbeing
 </li>
 <li>
 Lead Full Under the Roof (UTR) operations for Egypt, Amazon now to achieve quality, productivity and SLAs are at consistently high levels, and business objectives are met across all shifts
 </li>
 <li>
 Planning for Tier 1, 2 events to deliver up to business expansion.
 </li>
 <li>
 Analyze and implement corrective actions to make sure quality, productivity and SLAs are at consistently high levels, and business objectives are met across all stores
 </li>
 <li>
 Manage UTR operations with 3P to drive the weekly, monthly, and quarterly plan in-line with other stakeholders management.
 </li>
 <li>
 Manage UTR area managers to have a standardized daily routine for managers and supervisors managing UTR in each dark store
 </li>
 <li>
 Support and lead a team and handle administrative work alongside building and supporting a strong team culture
 </li>
 <li>
 Analyze performance and suggest process improvements to optimize work and improve customer experience
 </li>
 <li>
 Expand the team with hiring new talents according to the business expansion plan
 </li>
 <li>
 Collaborate with other managers to standardize shift processes
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 3+ years of performance metrics, process improvement or lean techniques experience
 </li>
 <li>
 3+ years of employee and performance management experience
 </li>
 <li>
 Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
 </li>
 <li>
 Bachelor's degree or equivalent
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in supply chain management, operations, engineering, analytics or related field
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3157839
</div>

UTR Operations Manager, Amazon Now - Egypt

<div>
 
 Description
 
 
 
 Are you ready to champion outstanding customer service, Amazon style?
 
 
 Are you up for creating solutions and solving tomorrow&rsquo;s problems today?
 
 
 Then we have an opportunity just for you!
 
 
 We&rsquo;re seeking an Area Manager to join our dynamic Fulfillment Center. Our Fulfillment Centers are at the heart of Amazon&rsquo;s rapidly growing Operations network: they&rsquo;re where we manage our fast-moving inventory. They&rsquo;re also where we developed our industry-leading workflows. Our teams stow deliveries, pick products, package them up and ship them out: each of these groups have played their part in taking us where we are today.
 
 
 In these facilities we&rsquo;re building the future of customer service, as we work towards becoming Earth&rsquo;s most customer-centric company. This is your chance to make history with us.
 
 
 
 About The Role And Responsibilities
 
 
 
 You&rsquo;ll be responsible as a manager for one of the main teams in your FC: receive, stow, pick, pack or ship. Along with your peers, you&rsquo;ll ensure that all workflows run smoothly and that customer expectations are met, if not exceeded.
 
 
 In the logistics team you enter and lead, we&rsquo;ll be entrusting a team of approximately 80 to 120 associates to you. You&rsquo;ll drive the training and integration of your team, while motivating and inspiring forward progress. All the while, you&rsquo;ll exercise sound judgement, making sure progress and KPI targets are worked towards and met.
 
 
 While you achieve this, you&rsquo;ll ensure motivation, engagement and performance:
 
 
 <ul>
 <li>
 You&rsquo;ll need to safeguard your team&rsquo;s safety, promoting Amazon&rsquo;s Health and Safety standards,
 </li>
 <li>
 You&rsquo;ll lead cross-functional teams, tasked with solving operational problems,
 </li>
 <li>
 You&rsquo;ll uphold Amazon&rsquo;s high standards of process quality,
 </li>
 <li>
 You&rsquo;ll maintain inventory accuracy,
 </li>
 <li>
 You&rsquo;ll strive to improve and streamline processes,
 </li>
 <li>
 You&rsquo;ll become a subject matter expert on larger FC processes and activities,
 </li>
 <li>
 You&rsquo;ll actively share and promote best practices with your colleagues and network
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 2+ years of employee and performance management experience
 </li>
 <li>
 Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
 </li>
 <li>
 Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
 </li>
 <li>
 Command of English and Arabic language are required.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 1+ years of performance metrics, process improvement or lean techniques experience
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3166287
</div>

Area Manager, Fulfillment Center Operations

Aramex

<div>
 Job description:
 
 
 
 Purpose of the Job
 
 
 
 
 The Middle Mile Leader is responsible for managing and overseeing middle mile transportation operations between hubs, fulfillment centers, and distribution points. The role ensures timely, cost-efficient, and secure movement of shipments while maintaining service level agreements (SLAs), fleet utilization, and compliance with operational standards.
 
 
 
 
 Job Description
 
 <ul>
 <li>
 Supervise daily middle mile transportation operations between sorting Center and distribution Teams.
 </li>
 <li>
 Monitor linehaul schedules, departures, arrivals, and transit times to ensure SLA compliance.
 </li>
 <li>
 Coordinate with last mile teams, fleet providers, and control tower to resolve delays or operational issues.
 </li>
 <li>
 Manage fleet utilization, vehicle capacity planning, and route optimization.
 </li>
 <li>
 Track shipment movement, scan compliance, and exception handling (delays, damages, shortages).
 </li>
 <li>
 Ensure drivers&rsquo; adherence to safety regulations, company policies, and operating procedures.
 </li>
 <li>
 Prepare daily, weekly, and monthly performance reports (on-time performance, cost, utilization).
 </li>
 <li>
 Support peak planning, volume forecasting, and contingency plans.
 </li>
 <li>
 Investigate incidents, delays, or losses and provide root cause analysis with corrective actions.
 </li>
 <li>
 Assist in vendor management and performance evaluation of transport partners.
 
 
 </li>
 </ul>
 
 Job Requirements - Experience and Education
 
 
 <ul>
 <li>
 <ul>
 <li>
 Bachelor&rsquo;s degree in Logistics, Supply Chain, Business Administration, or related field.
 </li>
 <li>
 3&ndash;5 years of experience in transportation, middle mile, linehaul, or logistics operations.
 </li>
 <li>
 Strong knowledge of fleet operations, routing, and transportation planning.
 </li>
 <li>
 Experience with TMS, WMS, or logistics tracking systems.
 </li>
 <li>
 Ability to analyze data and prepare operational reports.
 </li>
 <li>
 Strong leadership and coordination skills
 </li>
 <li>
 Problem-solving and decision-making under pressure
 </li>
 <li>
 Excellent communication and stakeholder management
 </li>
 <li>
 Supervise daily warehouse activities and staff shifts
 </li>
 <li>
 Ensure accurate receiving, put-away, picking, and dispatch of inventory
 </li>
 <li>
 Monitor inventory accuracy and conduct cycle counts
 </li>
 <li>
 Enforce warehouse safety standards and operational SOPs
 </li>
 <li>
 Coordinate with transportation and operations teams for timely dispatch
 </li>
 <li>
 Track warehouse KPIs such as productivity, accuracy, and SLA performance
 </li>
 <li>
 Train, evaluate, and discipline warehouse staff when required
 </li>
 <li>
 Identify and implement process improvements to increase efficiency
 
 
 </li>
 </ul>
 
 Work Location: 6th of October Industrial Zone
 
 </li>
 </ul>
</div>

Operations Leader- Middle & Last Mile

talabat

<div>
 talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 
 Role Summary
 
 
 
 An Operations Manager Dispatch controls the workflow of dispatchers who serve the logistics/supply chain riders. It is their responsibility to ensure all orders are accounted for in each shipment and to ensure each order arrives on time.
 
 
 
 What&rsquo;s On Your Plate?
 
 
 
 <ul>
 <li>
 Ownership in taking important planning and strategy decisions.
 </li>
 <li>
 Oversee budgeting, reporting, planning, and auditing.
 </li>
 <li>
 Contribute to the development, implementation, and review of procedures in cooperation with regional and central teams.
 </li>
 <li>
 Examine data to identify trends and performance improvement opportunities.
 </li>
 <li>
 Reach set targets by driving the mindset towards the company&rsquo;s values and strategy.
 </li>
 <li>
 Share status updates of the operations with upper management and set action plans for improvements.
 </li>
 <li>
 Build a strong relationship with senior stakeholders.
 </li>
 <li>
 Participating in and contributing to the promotion of the company&rsquo;s culture and encouraging top performance and high morale.
 </li>
 <li>
 Provide strong and inspired leadership for the organization.
 </li>
 <li>
 Plan and review compensation actions.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 English proficiency at B1 level or above
 </li>
 <li>
 Proven background in BPO and E-commerce operations
 </li>
 <li>
 Minimum 3 years of management experience in operations
 </li>
 <li>
 Experience managing large-scale and complex operations
 </li>
 <li>
 Experience handling multi-market accounts
 </li>
 <li>
 Six Sigma Green Belt certification is a plus
 </li>
 </ul>
</div>

Manager Logistics Operations - Dispatching

DHL Express

<div>
 
 Role Purpose:
 
 
 
 Responsible for the day-to-day tasks of the CS Gateway Team, ensuring regional and global CS and operations standards are achieved. This role focuses on acquiring accurate information from customers to expedite customs clearance formalities and resolving clearance issues effectively.
 
 
 
 Key Responsibilities:
 
 
 
 
 Customer Service &amp; Communication:
 
 
 
 
 <ul>
 <li>
 Provide a high level of customer service and professionalism, ensuring all telephone calls are answered within DHL standards.
 </li>
 <li>
 Deal extensively with customers to resolve customs clearance issues while effectively coordinating with other DHL stations.
 </li>
 <li>
 Acquire accurate and up-to-date information from customers via phone or email to expedite clearance formalities.
 </li>
 <li>
 Maintain regular contact with internal and external customers regarding held shipments.
 </li>
 <li>
 Resolve specific disputes and provide advice on technical issues to customers.
 
 
 
 </li>
 </ul>
 
 Customs Clearance &amp; Operations:
 
 
 
 
 <ul>
 <li>
 Liaise with customs officials regarding specific duties payable and problem shipments to resolve disputes.
 </li>
 <li>
 Ensure pre-clearance efficiency by obtaining data from systems (DCC/DCE/CIA/GIA/GEMA) to inform customers of arrival and status.
 </li>
 <li>
 Ensure all shipments have a Bill of Entry and a notification of charges before dispatch for delivery.
 </li>
 <li>
 Ensure original paperwork is pulled from the warehouse for timely and efficient clearance.
 
 
 
 </li>
 </ul>
 
 Process Management &amp; Administration
 
 
 
 
 <ul>
 <li>
 Scan paperwork, extract information from systems, and input checkpoints to ensure compliance with network standards.
 </li>
 <li>
 Update DCE manual comments to provide the network with clear visibility on the shipment's current status.
 </li>
 <li>
 Maintain customer databases to capture recent shipment status and retain new data.
 </li>
 <li>
 Ensure all KPIs are retained at the highest level of performance and report to the Manager/Supervisor for action.
 
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree.
 </li>
 <li>
 Experience in Customer Service, Logistics, or Clearance is preferred.
 </li>
 <li>
 High level of stress tolerance and passion for customer delight.
 </li>
 <li>
 Good interpersonal skills and the ability to build relationships.
 </li>
 <li>
 Attention to detail and good communication skills.
 </li>
 <li>
 Team player who works cooperatively with others to achieve targets.
 </li>
 </ul>
</div>

Customer Service Gateway - Backline

Explore 504+ Regional operations manager in Cairo this March. Find roles across top companies and apply now to boost your career.