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client success manager – 1 Jobs in Islamabad Pakistan

client success manager – 1

relationship manager business banking

Standard Chartered

<div>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 This role is responsible for achieving sales targets and managing the Small and Medium Enterprise (SME) business working capital efficiently. The position requires maintaining high standards of customer service and compliance. The ideal candidate should have experience in Corporate/Commercial Banking with a strong knowledge of Trade and Working Capital products.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Achieve the sales targets set by the Team Leader.
  </li>
  <li>
   Solicit new SME customers in line with the bank&rsquo;s sales policy, strategy, and targets.
  </li>
  <li>
   Visit existing SME Banking Customers to deepen relationships and identify new business opportunities.
  </li>
  <li>
   Ensure strict adherence to Account Opening procedures as per policies and guidelines.
  </li>
  <li>
   Conduct thorough Credit Risk Assessments for SME Trade and Working Capital Clients.
  </li>
  <li>
   Prepare comprehensive Business Credit Applications for SME clients.
  </li>
  <li>
   Manage the SME credit portfolio efficiently, ensuring zero expired facilities.
  </li>
  <li>
   Promote the highest level of customer service and responsiveness to SME Banking Customers.
  </li>
  <li>
   Assess the needs and problems of existing SME customers, providing intelligent solutions to their queries and concerns.
  </li>
  <li>
   Monitor SME customer fund movements, identifying and addressing cases where customers fall below criteria levels.
  </li>
  <li>
   Follow sales management and credit processes regularly, submitting required reports to management in a timely manner.
  </li>
  <li>
   Maintain close coordination with Client Management and Operations staff to provide prompt and excellent service to SME customers.
  </li>
  <li>
   Ensure adherence to know-your-customer (KYC) requirements, supported by proper documentation.
  </li>
  <li>
   Monitor and respond to AML reports daily, weekly, and monthly, highlighting any suspicious activities.
  </li>
  <li>
   Ensure timely closure of Suspicious Transaction Reports (STRs) and compliance with AML guidelines to prevent issues in audits.
  </li>
  <li>
   Ensure the branch premises maintain the highest standards of hygiene, cleanliness, and comfort.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills And Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Corporate/ Commercial Banking with strong knowledge Trade and Working Capital products.
  </li>
  <li>
   Strong understanding of credit risk assessment and business credit application processes for SMEs.
  </li>
  <li>
   Excellent customer service and relationship management skills, specifically with SME clients.
  </li>
  <li>
   Ability to monitor and manage SME customer fund movements effectively.
  </li>
  <li>
   Proficiency in compliance and AML guidelines.
  </li>
  <li>
   Strong coordination and communication skills with internal teams.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Standard Chartered
  <br/>
  <br/>
 </strong>
 We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
 <br/>
 <br/>
 Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
 <br/>
 <br/>
 <strong>
  Together We
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  </li>
  <li>
   Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  </li>
  <li>
   Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 <strong>
  In line with our Fair Pay Charter,
 </strong>
 we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
 <br/>
 <br/>
 <ul>
  <li>
   Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
  </li>
  <li>
   Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
  </li>
  <li>
   Flexible working options based around home and office locations, with flexible working patterns.
  </li>
  <li>
   Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  </li>
  <li>
   A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
  </li>
  <li>
   Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
  </li>
 </ul>
</div>


Relationship Manager Business Banking

Standard Chartered Bank

<p></p><div><div><div><div><div><div><b>Requisition Number: </b>48082
</div></div></div></div><div><div><div><div><b>Job Location: </b>Islamabad, PAK
</div></div></div></div><div><div><div><div><b>Work Type: </b>Office Working
</div></div></div></div><div><div><div><div><b>Employment Type: </b>Permanent
</div></div></div></div><div><div><div><div><b>Posting Start Date: </b>23/02/2026
</div></div></div></div><div><div><div><div><b>Posting End Date: </b>08/03/2026
</div></div></div></div><div><div><div><div><b>:
</b><div><div><div><div><b>Job Summary</b></div>
</div><div><div>
<div><div><div><div><p>This role is responsible for achieving sales targets and managing the Small and Medium Enterprise (SME) business working capital efficiently. The position requires maintaining high standards of customer service and compliance. The ideal candidate should have experience in Corporate/Commercial Banking with a strong knowledge of Trade and Working Capital products.</p></div><br>
</div>
</div></div></div></div></div><div></div><div><div><div><b>Key Responsibilities</b></div>
</div><div><ul><li>Achieve the sales targets set by the Team Leader.</li>
<li>Solicit new SME customers in line with the bank&rsquo;s sales policy, strategy, and targets.</li>
<li>Visit existing SME Banking Customers to deepen relationships and identify new business opportunities.</li>
<li>Ensure strict adherence to Account Opening procedures as per policies and guidelines.</li>
<li>Conduct thorough Credit Risk Assessments for SME Trade and Working Capital Clients.</li>
<li>Prepare comprehensive Business Credit Applications for SME clients.</li>
<li>Manage the SME credit portfolio efficiently, ensuring zero expired facilities.</li>
<li>Promote the highest level of customer service and responsiveness to SME Banking Customers.</li>
<li>Assess the needs and problems of existing SME customers, providing intelligent solutions to their queries and concerns.</li>
<li>Monitor SME customer fund movements, identifying and addressing cases where customers fall below criteria levels.</li>
<li>Follow sales management and credit processes regularly, submitting required reports to management in a timely manner.</li>
<li>Maintain close coordination with Client Management and Operations staff to provide prompt and excellent service to SME customers.</li>
<li>Ensure adherence to know-your-customer (KYC) requirements, supported by proper documentation.</li>
<li>Monitor and respond to AML reports daily, weekly, and monthly, highlighting any suspicious activities.</li>
<li>Ensure timely closure of Suspicious Transaction Reports (STRs) and compliance with AML guidelines to prevent issues in audits.</li>
<li>Ensure the branch premises maintain the highest standards of hygiene, cleanliness, and comfort.</li>
</ul></div></div><div><div><div><b>Skills and Experience</b></div>
</div><div><ul><li>Corporate/ Commercial Banking with strong knowledge Trade and Working Capital products.</li>
<li>Strong understanding of credit risk assessment and business credit application processes for SMEs.</li>
<li>Excellent customer service and relationship management skills, specifically with SME clients.</li>
<li>Ability to monitor and manage SME customer fund movements effectively.</li>
<li>Proficiency in compliance and AML guidelines.</li>
<li>Strong coordination and communication skills with internal teams.</li>
</ul></div></div><div><div><div><b>About Standard Chartered</b></div>
</div><div><p>
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p>
<p>Together we:</p>
<ul><li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul></div></div><div><div><div><b>What we offer</b></div>
</div><div><p><b>
In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p>
<ul><li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li></ul></div></div></div></div></div></div></div></div></div><p></p>

Mobilink Bank

<div>
 <p>
  <strong>
   Job Title:
  </strong>
  Lead, Channels Integration
 </p>
 <p>
  <strong>
   Department:
  </strong>
  Information Technology
 </p>
 <p>
  <strong>
   Grade:
  </strong>
  AVP
 </p>
 <p>
  <strong>
   Reports to:
  </strong>
  Executive Manager Applications integration
 </p>
 <p>
  <strong>
   Location:
  </strong>
  Head-Office
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Manage and implement the integrations between the Islamic CBS (Temenos), digital and ADC channels.
  </li>
  <li>
   Lead the end-to-end Islamic banking channels integration life cycle overseeing everything from initial feasibility and effort estimation to complex migrations and long-term application maintenance.
  </li>
  <li>
   Translate digital channels architecture and existing functionality into system flows, flowcharts, and database designs to guide the internal and external teams.
  </li>
  <li>
   Supervise all patch deployments, system upgrades, and version releases within the defined Islamic banking channels scope and timelines.
  </li>
  <li>
   Enforce industry-standard implementation practices and architectural design patterns across all channels with core banking system.
  </li>
  <li>
   Facilitate peer reviews and user testing phases; provide support for listing detailed Islamic baking use cases with stakeholders and technical support to ensure robust Islamic banking channels integration and implementation.
  </li>
  <li>
   Coordinate the full testing suite, including System Integration Testing (SIT) and User Acceptance Testing (UAT) with core banking, in collaboration with internal and external partners.
  </li>
  <li>
   Follow all organizational and IT security policies to ensure safe and stable operations.
  </li>
  <li>
   Conduct thorough impact analysis to identify potential breaking changes in APIs, messaging protocols, or data mappings
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Have knowledge/experience of Middleware and ATM switches (IRIS, UBPS) and digital channels.
  </li>
  <li>
   Integration and implementation experience with CBS(Temenos)
  </li>
  <li>
   Knowledge of ISO 8583 and ISO 20022.
  </li>
  <li>
   Have knowledge of core and branchless banking applications.
  </li>
  <li>
   Have knowledge of SDLC and adherence with all phases.
  </li>
  <li>
   Have good verbal and written communication skills.
  </li>
  <li>
   Aware of Incident and Change Management best practices.
  </li>
  <li>
   A disciplined approach to documentation and change management.
  </li>
  <li>
   Knowledge of API gateway (Kong).
  </li>
  <li>
   Working experience with Rest and Soap Based APIs.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Essential Skills:
  </strong>
 </p>
 <ul>
  <li>
   Proficient in MS Office
  </li>
  <li>
   Strong analytical skill
  </li>
  <li>
   Team management
  </li>
  <li>
   Time management
  </li>
  <li>
   Negotiation skills
  </li>
  <li>
   Customer Relationship
  </li>
  <li>
   Ability to work under pressure
  </li>
  <li>
   Sound communication and interpersonal skills
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About MMBL:
  </strong>
 </p>
 <p>
  Mobilink Microfinance Bank Ltd. is providing banking services to over 58 million registered users including 22+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 100+ branches and 270,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan instalments), mobile wallets, insurance, G2P, B2B &amp; B2P payments; thus, playing a leading role in the promotion of financial inclusion. MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Join MMBL?
  </strong>
 </p>
 <p>
  This is an opportunity for someone who is passionate about making a difference and playing a key role in driving transformative change. Our team is committed to empowering millions with the tools necessary to succeed in the digital age, and we're looking for a talented individual to join us in this endeavour.
 </p>
 <p>
 </p>
</div>


Lead, Channels Integration

<div>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 This position is responsible for acquiring, maintaining and developing the Employee Banking business by providing high value relationship based sales and service to corporations designed to meet corporate and employee needs.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Identify potential corporate that meets our criteria.
  </li>
  <li>
   Pitch employee banking business proposition to targeted relationships.
  </li>
  <li>
   Provide customized value propositions to relationships.
  </li>
  <li>
   Deliver business performance objectives.
  </li>
  <li>
   Pre-send product bundles description and bank proposition
  </li>
  <li>
   Deliver promptly, and clarify what is needed for an effective first discussion
  </li>
  <li>
   Responsible for empanelling new corporate in accordance to the Employee Banking (EB) corporate empanelment/listing procedure.
  </li>
  <li>
   Effectively manage portfolio.
  </li>
  <li>
   Manage and grow relationship with the pool of new and existing corporate aimed at deepening corporate relationship thereby increasing employee penetration.
  </li>
  <li>
   Constant engagement through regular visits to corporate.
  </li>
  <li>
   Collect employee list with required contact info
  </li>
  <li>
   Agree on schedule to hold outreach events
  </li>
  <li>
   Understand other clients&rsquo; needs, e.g. ATM at company premises
  </li>
  <li>
   Manage a regular update from the client for newly joined employees.
  </li>
  <li>
   Liaise with the dedicated fulfilment team to ensure that all individual customer queries are dealt promptly.
  </li>
  <li>
   Working alongside Employee Banking Business Development Executives on employer/employee sign-ups and cross-sales activities.
  </li>
  <li>
   Effective liaison with the Client Relationship and Operations to ensure all stakeholders expectations are met.
  </li>
  <li>
   To ensure that prospects are clearly communicated about the bank charges/terms and conditions.
  </li>
  <li>
   To ensure &ldquo;Customer Due Diligence&rdquo; (CDD) requirements as prescribed by the bank are duly adhered to.
  </li>
  <li>
   All Legal and Compliance guidelines are adhered to.
  </li>
  <li>
   Data confidentiality and secrecy norms of the bank are adhered to.
  </li>
  <li>
   To ensure that the Sales process prescribed by the bank is fully adhered to
  </li>
  <li>
   Ensure error rate remain under set standard.
  </li>
  <li>
   Maintain complete and detailed knowledge of all the assigned products.
  </li>
  <li>
   Ensure awareness and adherence to all policies, guidelines, procedures and local regulatory requirements.
  </li>
  <li>
   Drive and implement an effective risk management framework, and promote a strong risk management and compliance culture.
  </li>
  <li>
   Zero tolerance on fraud, mis-selling &amp; customer data confidentiality.
  </li>
  <li>
   To ensure that CDD, Anti Money Laundering (AML), mis-selling polices are understood &amp; followed at all times.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Standard Chartered
  <br/>
  <br/>
 </strong>
 We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
 <br/>
 <br/>
 Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
 <br/>
 <br/>
 <strong>
  Together We
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  </li>
  <li>
   Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  </li>
  <li>
   Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 <strong>
  In line with our Fair Pay Charter,
 </strong>
 we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
 <br/>
 <br/>
 <ul>
  <li>
   Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
  </li>
  <li>
   Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
  </li>
  <li>
   Flexible working options based around home and office locations, with flexible working patterns.
  </li>
  <li>
   Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  </li>
  <li>
   A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
  </li>
  <li>
   Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
  </li>
 </ul>
</div>


Relationship Manager - Employee Banking

<p></p><div><div><div><div><div><div><b>Requisition Number: </b>47017
</div></div></div></div><div><div><div><div><b>Job Location: </b>Islamabad, PAK
</div></div></div></div><div><div><div><div><b>Work Type: </b>Office Working
</div></div></div></div><div><div><div><div><b>Employment Type: </b>Permanent
</div></div></div></div><div><div><div><div><b>Posting Start Date: </b>19/02/2026
</div></div></div></div><div><div><div><div><b>Posting End Date: </b>04/03/2026
</div></div></div></div><div><div><div><div><b>:
</b><div><div><div><div><b>Job Summary</b></div>
</div><div><div>
<div><div><div><div><p>This position is responsible for acquiring, maintaining and developing the Employee Banking business by providing high value relationship based sales and service to corporations designed to meet corporate and employee needs.</p></div><br>
</div>
</div></div></div></div></div><div></div><div><div><div><b>Key Responsibilities</b></div>
</div><div><ul><li>Identify potential corporate that meets our criteria.</li><li>Pitch employee banking business proposition to targeted relationships.</li><li>Provide customized value propositions to relationships.</li><li>Deliver business performance objectives.</li><li>Pre-send product bundles description and bank proposition</li><li>Deliver promptly, and clarify what is needed for an effective first discussion</li><li>Responsible for empanelling new corporate in accordance to the Employee Banking (EB) corporate empanelment/listing procedure.</li><li>Effectively manage portfolio.</li><li>Manage and grow relationship with the pool of new and existing corporate aimed at deepening corporate relationship thereby increasing employee penetration.</li><li>Constant engagement through regular visits to corporate.</li><li>Collect employee list with required contact info</li><li>Agree on schedule to hold outreach events</li><li>Understand other clients&rsquo; needs, e.g. ATM at company premises</li><li>Manage a regular update from the client for newly joined employees.</li><li>Liaise with the dedicated fulfilment team to ensure that all individual customer queries are dealt promptly.</li><li>Working alongside Employee Banking Business Development Executives on employer/employee sign-ups and cross-sales activities.</li><li>Effective liaison with the Client Relationship and Operations to ensure all stakeholders expectations are met.</li><li>To ensure that prospects are clearly communicated about the bank charges/terms and conditions.</li><li>To ensure &ldquo;Customer Due Diligence&rdquo; (CDD) requirements as prescribed by the bank are duly adhered to.</li><li>All Legal and Compliance guidelines are adhered to.</li><li>Data confidentiality and secrecy norms of the bank are adhered to.</li><li>To ensure that the Sales process prescribed by the bank is fully adhered to</li><li>Ensure error rate remain under set standard.</li><li>Maintain complete and detailed knowledge of all the assigned products.</li><li>Ensure awareness and adherence to all policies, guidelines, procedures and local regulatory requirements.</li><li>Drive and implement an effective risk management framework, and promote a strong risk management and compliance culture.</li><li>Zero tolerance on fraud, mis-selling &amp; customer data confidentiality.</li><li>To ensure that CDD, Anti Money Laundering (AML), mis-selling polices are understood &amp; followed at all times.</li></ul></div></div><div><div><div><b>
About Standard Chartered</b></div>
</div><div><p>
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p>
<p>Together we:</p>
<ul><li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul></div></div><div><div><div><b>What we offer</b></div>
</div><div><p><b>
In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p>
<ul><li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li></ul></div></div></div></div></div></div></div></div></div><p></p>

FinVolution

<div>
 <p>
  <strong>
   Job Purpose
  </strong>
 </p>
 <p>
  The Senior Manager Government Relations will be responsible for managing and strengthening the company&rsquo;s relationships with government bodies, regulators, and policy stakeholders. The role ensures proactive regulatory engagement, policy advocacy, and compliance alignment for the company&rsquo;s fintech, digital lending, and payments business in Pakistan.
 </p>
 <ol>
  <li>
   <strong>
    Key Responsibilities
   </strong>
  </li>
 </ol>
 <p>
  <strong>
   Regulatory &amp; Government Liaison
  </strong>
 </p>
 <ul>
  <li>
   Act as the primary liaison with:
  </li>
  <li>
   State Bank of Pakistan (SBP)
  </li>
  <li>
   SECP
  </li>
  <li>
   PTA
  </li>
  <li>
   Other federal &amp; provincial regulators
  </li>
  <li>
   Law Enforcement Agencies
  </li>
  <li>
   Manage ongoing engagement with regulators regarding:
  </li>
  <li>
   Digital lending regulations
  </li>
  <li>
   NBFC framework
  </li>
  <li>
   Consumer protection rules
  </li>
  <li>
   Data, KYC, AML, and fintech policy matters
  </li>
 </ul>
 <p>
  <strong>
   Policy Advocacy &amp; Representation
  </strong>
 </p>
 <ul>
  <li>
   Track upcoming regulatory changes, circulars, and policy developments.
  </li>
  <li>
   Prepare policy position papers, industry responses, and consultation feedback.
  </li>
  <li>
   Represent the company in:
  </li>
  <li>
   Industry associations
  </li>
  <li>
   Government committees
  </li>
  <li>
   Fintech forums and working groups
  </li>
 </ul>
 <p>
  <strong>
   Strategic Advisory
  </strong>
 </p>
 <ul>
  <li>
   Advise leadership on:
  </li>
  <li>
   Regulatory risks
  </li>
  <li>
   Policy trends
  </li>
  <li>
   Government strategy
  </li>
  <li>
   Licensing and approvals strategy
  </li>
  <li>
   Law Enforcement Agencies
  </li>
  <li>
   Support expansion plans, new product approvals, and regulatory filings.
  </li>
 </ul>
 <p>
  <strong>
   Stakeholder Management
  </strong>
 </p>
 <ul>
  <li>
   Build strong relationships with:
  </li>
  <li>
   Government officials
  </li>
  <li>
   Regulators
  </li>
  <li>
   Industry bodies (PBA, P@SHA, Fintech associations, etc.)
  </li>
  <li>
   Law Enforcement Agencies (FIA, Cybercrime, Local PoliceAuthorities etc
  </li>
  <li>
   Coordinate meetings, briefings, and official communications.
  </li>
 </ul>
 <p>
  <strong>
   Compliance Support
  </strong>
 </p>
 <ul>
  <li>
   Work closely with Legal, Compliance, and Risk teams on:
  </li>
  <li>
   Regulatory inspections
  </li>
  <li>
   Audits
  </li>
  <li>
   Show-cause notices
  </li>
  <li>
   Policy interpretation
  </li>
  <li>
   Ensure timely responses to regulatory queries.
  </li>
 </ul>
 <p>
  <strong>
   Reputation &amp; Public Policy
  </strong>
 </p>
 <ul>
  <li>
   Support company positioning on public policy issues.
  </li>
  <li>
   Assist in government communication strategy and crisis management.
  </li>
 </ul>
 <p>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   2. Requirements
  </strong>
 </p>
 <ul>
  <li>
   Candidates must hold a Bachelor&rsquo;s or Master&rsquo;s degree.
  </li>
  <li>
   Candidates should have 3+ years of relevant experience in government relations, regulatory affairs, or public policy, or senior roles at regulators such as SBP, SECP, the Ministry of Finance, or other financial sector regulatory bodies.
  </li>
  <li>
   Strong experience in the banking, fintech, NBFC, or financial services sector is essential. Required competencies include a deep understanding of Pakistan&rsquo;s financial regulatory landscape, SBP &amp; SECP regulations, and digital lending/fintech regulations
  </li>
  <li>
   A robust network of government and stakeholder connections;
  </li>
  <li>
   Eexcellent communication, negotiation, policy drafting, and relationship management skills; as well as strategic thinking, sound judgment, high integrity, and professionalism.
  </li>
 </ul>
 <p>
 </p>
</div>


Senior Manager – Government Relations

<div>
 <p>
  <strong>
   Job Title:
  </strong>
  Executive Manager, Digital SME Banking Products
 </p>
 <p>
  <strong>
   Grade:
  </strong>
  VP
 </p>
 <p>
  <strong>
   Reports to:
  </strong>
  Head, Digital Banking
 </p>
 <p>
  <strong>
   Location:
  </strong>
  Head-Office
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the Role:
  </strong>
 </p>
 <p>
  The Executive Manager &ndash; Digital SME Banking Products will lead the end-to-end development, enhancement and digitization of SME-focused financial products. While digital credit and lending remain a core component of the role, the incumbent will also oversee a wider portfolio of SME offerings including savings, payments, cash-flow solutions, merchant services and value-added digital tools.
 </p>
 <p>
  This role will work closely with Business, Technology, Credit, Risk, Compliance and Operations to design scalable, innovative and customer-centric SME solutions
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   SME Digital Product Strategy
  </strong>
 </p>
 <ul>
  <li>
   Develop and refine the SME product roadmap across product lines (digital supply chain financing solutions, credit access, merchant financing, savings, account, etc.).
  </li>
  <li>
   Identify needs of SMEs, micro-enterprises, merchants and other segments using market insights and customer data.
  </li>
  <li>
   Benchmark SME offerings across the industry and region to identify gaps and opportunities.
  </li>
  <li>
   Ensure alignment with regulatory frameworks, risk appetite and the bank&rsquo;s digital strategy.
  </li>
 </ul>
 <p>
  <strong>
   Digital Lending &amp; Credit Innovations
  </strong>
 </p>
 <p>
  Design and digitize end-to-end SME and lending journeys (Origination to Disbursement and Collections, Merchant integration).
 </p>
 <ul>
  <li>
   Digitize and optimize lending products end-to-end for SME customers (working capital, term loans, invoice financing, merchant credit, etc.).
  </li>
  <li>
   Support creation of new digital credit offerings such as supply chain finance, embedded lending, and platform-based financing.
  </li>
  <li>
   Collaborate with Credit and Risk to design automated rules, scorecards and underwriting logic.
  </li>
  <li>
   Enable integrations with LOS/LMS, CBS, credit bureaus, alternative data sources, and payment systems (including Raast).
  </li>
 </ul>
 <p>
  <strong>
   End-to-End Product Development
  </strong>
 </p>
 <ul>
  <li>
   Lead the complete digital product lifecycle from concept to launch across segments.
  </li>
  <li>
   Translate product vision into PRDs, business requirements, user flows and customer journeys.
  </li>
  <li>
   Design frictionless digital journeys across mobile app, internet banking, partner portals, and merchant interfaces.
  </li>
  <li>
   Work with engineering team to ensure platform readiness, system integration and timely delivery.
  </li>
  <li>
   Maintain a structured product backlog and lead sprint planning, reviews, and deployment coordination.
  </li>
  <li>
   Drive bundled value propositions including payments, payroll solutions, QR acceptance, and partner integrations.
  </li>
  <li>
   Enable embedded finance through partnerships with fintechs, aggregators and marketplaces.
  </li>
  <li>
   Enhance customer stickiness and lifetime value through ecosystem strategy.
  </li>
 </ul>
 <p>
  <strong>
   Regulatory &amp; Governance Alignment
  </strong>
 </p>
 <ul>
  <li>
   Ensure product structures comply with SBP regulations and internal credit policies.
  </li>
  <li>
   Coordinate with Compliance, Risk and Internal Audit for necessary approvals.
  </li>
  <li>
   Embed responsible lending principles and consumer protection safeguards within product design.
  </li>
  <li>
   Maintain updated documentation for regulatory reviews.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications &amp; Experience
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Education
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s/Master&rsquo;s in Computer Science, Business, Finance or a related field.
  </li>
  <li>
   Certifications in product management, UX, digital banking or credit risk are a plus.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Experience
  </strong>
 </p>
 <ul>
  <li>
   7+ years in SME digital banking, product development, lending systems or fintech.
  </li>
  <li>
   Hands-on experience with LOS/LMS, scoring engines, APIs, bureau integrations and digital KYC.
  </li>
  <li>
   Strong understanding of retail/SME lending workflows, underwriting, and risk assessment.
  </li>
  <li>
   Ability to write BRDs, PRDs and credit logic documentation.
  </li>
  <li>
   Experience in user journey design and digital optimization.
  </li>
  <li>
   Strong analytical skills for funnel monitoring and portfolio evaluation.
  </li>
  <li>
   Clear and structured communication.
  </li>
  <li>
   Strong stakeholder collaboration and cross-functional leadership.
  </li>
  <li>
   Problem-solving mindset with strong ownership.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About MMBL:
  </strong>
 </p>
 <p>
  Mobilink Microfinance Bank Ltd. is providing banking services to over 48 million registered users including 20+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 114 branches and 270,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan instalments), mobile wallets, insurance, G2P, B2B &amp; B2P payments; thus, playing a leading role in the promotion of financial inclusion. MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Join MMBL?
  </strong>
 </p>
 <p>
  This is an opportunity for someone who is passionate about making a difference and playing a key role in driving transformative change. Our team is committed to empowering millions with the tools necessary to succeed in the digital age, and we're looking for a talented individual to join us in this endeavour.
 </p>
 <p>
 </p>
</div>


Executive Manager, Digital SME Banking Products

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