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relationship manager

Banque Misr

<div>
 
 
 Role Description:
 
 
 <ul>
 <li>
 Monitor overall client profitability (i.e., relationship pricing), share of wallet (across multiple products) &amp; cross selling alongside PMs .
 </li>
 <li>
 Responsible for credit memo completion, supporting on memo writing, composition &amp; credit committee participation .
 </li>
 <li>
 Responsible for account plan completion and active participation in round table discussions, supported by analysts.
 </li>
 <li>
 Participate in working teams Team Heads and PMs to structure bespoke solutions for clients
 </li>
 <li>
 Responsible for launching and completing annual client reviews and identification of potential areas of improvement.
 </li>
 <li>
 Guide &amp; mentor analysts to support on day-to-day operational tasks (credit memos, account plans, CCS handling&hellip;).
 </li>
 <li>
 Responsible for client relationship management for allocated portfolio (borr. + non-borr.) in close cooperation with Team Leader.
 </li>
 <li>
 Responsible for E2E sales cycle from pitching to contract negotiations, with PMs teams (based on jointly devised account plans).
 </li>
 <li>
 Identifies business opportunities for new clients, with a focus on designated sectors to drive new client acquisition.
 </li>
 </ul>
 
 
 
 
 
 Role Requirements:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree business or any relevant field.
 </li>
 <li>
 4 - 7 Years of Experience.
 </li>
 <li>
 Banking experience is a must
 </li>
 <li>
 Credit Course is a must
 </li>
 <li>
 Fluent in both written and spoken Arabic and English languages.
 </li>
 </ul>
 
 
</div>

Relationship Manager - SMEs

dubizzle Egypt

<div>
 Dubizzle Egypt is the leading marketplaces for selling and buying online in the region. Our aim is to upgrade people's lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.
 
 
 As part of dubizzle group, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 10 brands, we have more than 200 million monthly users that trust in our dedication to providing them with the best platform for their needs.
 
 
 As the Client Relationship Manager, you will support the sales team by ensuring seamless account management, maintaining strong client relationships, and contributing to revenue growth. You will be responsible for account activation, credit consumption management, account renewal tracking, and generating essential reports. You will also sell packages over the phone, assist in booking acquisition meetings, ensure client accounts are visited by the sales team, and monitor team revenue achievement.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Facilitate the activation and onboarding of new client accounts
 </li>
 <li>
 Build and maintain strong relationships with clients to drive retention and satisfaction
 </li>
 <li>
 Monitor client accounts to ensure accurate credit allocation and consumption
 </li>
 <li>
 Generate regular Account Management (AM) reports analysing client engagement and performance
 </li>
 <li>
 Conduct data analysis on client activity to identify trends, improvement areas, and growth opportunities
 </li>
 <li>
 Track client satisfaction, collect feedback, and recommend improvements to enhance service delivery
 </li>
 <li>
 Monitor client listings and ads to ensure compliance with company standards and optimise performance
 </li>
 <li>
 Address client inquiries, resolve issues promptly, and collaborate with the sales team to ensure client satisfaction
 </li>
 <li>
 Proactively manage account renewals and coordinate renewal activities with the sales team
 </li>
 <li>
 Sell, cross-sell &amp; up-sell bundles and listing packages over the phone to small existing or potential clients
 </li>
 <li>
 Support the sales team in booking acquisition meetings and ensuring a steady pipeline of prospects
 </li>
 <li>
 Ensure all client accounts are visited and properly managed by the sales team for relationship building and upselling
 </li>
 <li>
 Support the sales team in achieving their sales and revenue targets, with CRM KPIs linked to overall team performance
 </li>
 <li>
 Support tasks related to Sales Effectiveness (SE) projects, including target tracking and reporting
 </li>
 <li>
 Communicate team performance updates and provide feedback, including handling client complaints, to SE and management teams
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree in Business, Marketing, or a related field
 
 
 
 </li>
 </ul>
 Experience:
 
 
 <ul>
 <li>
 2+ years of experience in a customer service or account management role
 
 
 
 </li>
 </ul>
 Knowledge:
 
 
 <ul>
 <li>
 Strong proficiency in data analysis and reporting tools, such as Microsoft Office, Excel or CRM systems
 </li>
 <li>
 Knowledge of classifieds and online platforms is a plus
 
 
 
 </li>
 </ul>
 Skills:
 
 
 <ul>
 <li>
 Excellent communication, problem-solving, and interpersonal skills
 </li>
 <li>
 Ability to manage multiple priorities and thrive in a fast-paced environment
 </li>
 <li>
 Strong sales acumen with the ability to sell over the phone and assist in acquisition activities
 </li>
 <li>
 Data-driven mindset with attention to detail and accuracy in reporting
 
 
 
 </li>
 </ul>
 Traits:
 
 
 <ul>
 <li>
 Organised, proactive, and able to collaborate effectively across teams
 </li>
 <li>
 Customer-focused mindset
 </li>
 <li>
 Excellent communication, organisational skills, attention to detail, and the ability to work well in a team
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 A fast paced, high performing team
 </li>
 <li>
 Comprehensive Health Insurance
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 Rewards &amp; Recognitions
 </li>
 <li>
 Learning &amp; Development opportunities
 
 
 
 </li>
 </ul>
 #Egyptdubizzle
</div>

Client Relationship Manager

Abu Dhabi Islamic Bank - Egypt

<div>
 
 
 KEY ACCOUNTABILITIES
 
 
 <ul>
 <li>
 Driving priority banking growth and delivering exceptional portfolio targets performance by identifying and meeting customer needs through selling a range of ADIB gold products and acting as an advisor to mass affluent customers.
 </li>
 <li>
 Managing a portfolio of gold banking customers and offering full range of wealth management services .in order to achieve revenue goals and portfolio growth targets across a range of products and services for a specific pre-defined set of customers to create a profitable durable relationship
 </li>
 <li>
 Achieve volume and revenue goals via the combination of customer acquisition and relationship widening; in addition to growing network of clients through using diverse sources.
 </li>
 <li>
 Focusing exclusively on priority banking clients( deposits / Assets ).
 </li>
 <li>
 Actively identify new customers, grow affluent customers portfolio by introducing higher number of 'NTB' &lsquo;new to bank&rsquo; affluent customers.
 </li>
 <li>
 Visiting potential clients for liabilities / Assets products and preparing presentations for potential clients to present ADIB priority products to enhance sales.
 </li>
 <li>
 Enhancing existing customer&rsquo;s relationship and their needs to be reflected into each customer&rsquo;s plan.
 </li>
 <li>
 Achieving a monthly deposits/ Assets target in addition to an aggressive Upgrade target
 </li>
 <li>
 Responsible for the growth, product management, &amp; profitability of ADIBPriority Proposition across the ADIB Bank Egypt .
 </li>
 <li>
 Deliver world class customer service practices and ensure adherence to ADIB Service standards
 </li>
 <li>
 Ensure that customers are directed to the most appropriate service delivery channel to meet their needs.
 </li>
 <li>
 Own and manage customer queries and complaints by taking ownership and resolving in a timely manner. Ensure handling &amp; covering all customers&rsquo; requests/ inquiries to deliver services excellency
 </li>
 <li>
 Maintain sales performance statistics for management information usage.
 </li>
 <li>
 Building the business, deepening relationships and effectively executing the sales process.
 </li>
 <li>
 Provide the assigned portfolio of affluent customers with personalized service; so as to develop close relationships, achieve maximum profitable contribution for the bank and retain their loyalty.
 </li>
 <li>
 Maintain a superior customer service experience including pre-empting issues and proactive servicing.
 </li>
 <li>
 Ensure delivery of customer promise and practice brand values, continue to maintain and improve the quality of service offered.
 </li>
 <li>
 Follow up with others, departments, pipeline credit/ operations dept. on pending cases.
 </li>
 <li>
 Ensure the implementation of all Bank policies / procedures / compliance requirements are in place.
 </li>
 </ul>
 
 
 
 Minimum Qualifications:
 
 
 
 <ul>
 <li>
 University/Collage Degree.
 </li>
 <li>
 6 years of customer service experience only financial sector front line
 </li>
 <li>
 7years of customer service experience either in real estate or financial sector front line &ldquo; Bancasurrance &amp; Stock market)
 </li>
 </ul>
 
 
 
 Required Knowledge:
 
 
 
 <ul>
 <li>
 Relationship management experience in handling wealth customers.
 </li>
 <li>
 Personal bankers / Customer Service Reps having the talent to deal with high end customers.
 </li>
 <li>
 Account Mangers in companies, hotels etc.. that offer luxurious products/services.
 </li>
 <li>
 Investment associating in private equity companies.
 </li>
 </ul>
 
 
 
 Generic Skills:
 
 
 
 <ul>
 <li>
 Preferably be certified from investment institute or equivalent third party recognized institution for selling investment
 </li>
 <li>
 Managing an existing portfolio of affluent customers
 </li>
 <li>
 Strong knowledge of Investments Products.
 </li>
 <li>
 Strong Selling skills
 </li>
 <li>
 Target oriented
 </li>
 <li>
 Strong Relationship management skills
 </li>
 <li>
 Customer focus skills
 </li>
 </ul>
</div>

Diamond Relationship Manager

Crédit Agricole Egypt

<div>
 
 
 
 A GLIMPSE ABOUT CR&Eacute;DIT AGRICOLE EGYPT:
 
 
 
 
 
 
 
 
 Cr&eacute;dit Agricole Egypt
 
 Since its launch in 2006, Cr&eacute;dit Agricole Egypt has succeeded to become a strong player on the economic scene, positioning itself as the Reference European Bank in Egypt. Aiming to become a leading innovation-driven sustainable bank, Cr&eacute;dit Agricole Egypt is committed to bring its international expertise to the local market to serve its clients and drive the sustainable development in line with Egypt&rsquo;s national priorities.
 
 
 With a universal customer-focused model, Cr&eacute;dit Agricole Egypt is &ldquo;a whole bank just for you&rdquo; serving the entire spectrum of customers: individuals, SMEs, enterprises, Corporate and public sector. Prioritizing its customers&rsquo; best interests, Cr&eacute;dit Agricole Egypt presents an extensive range of services, tailored financial solutions and the sound advice, to accompany its clients in their walk of life. Awarded most innovative bank in Egypt, convenience and distinguished customer experience is Cr&eacute;dit Agricole Egypt&rsquo;s endeavor to attain its customers&rsquo; satisfaction throughout its nationwide network of branches and its state-of-the-art fully-fledged platform of digital services. Furthermore, Cr&eacute;dit Agricole Egypt is in line with the world&rsquo;s digital transformation, encouraging and implementing an innovative environment to exceed its customers&rsquo; expectations.
 
 
 In addition, for being an active contributor to the local economy, the bank is committed to support the development of the Egyptian community and the respect of the environment.
 
 
 
 
 
 
 
 
 
 
 Duties &amp; Responsibilities:
 
 
 
 
 
 
 <ul>
 <li>
 Manage a portfolio of customers achieving revenue goals, sales/service and portfolio growth targets across a range of products and services for a specific pre-defined set of customers to create a profitable durable relationship
 </li>
 <li>
 Provide the assigned portfolio of affluent customers with personalized service so as to develop close relationships, achieve maximum profitable contribution for the bank and retain their loyalty
 </li>
 <li>
 Maintain a superior customer service experience including pre-empting issues and proactive servicing
 </li>
 <li>
 Actively identify new customers, grow affluent customers portfolio by introducing higher number of 'NTB' "new to bank" affluent customers.
 </li>
 <li>
 Up-sell and cross-sell other bank products and services to existing customers
 </li>
 <li>
 Minimize customer attrition
 </li>
 <li>
 Assist Branch manager in the setting of sales action plan related to the branch
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 Qualifications:
 
 
 
 <ul>
 <li>
 University degree
 </li>
 <li>
 5 years in retail banking, customer service
 </li>
 <li>
 Computer skills, ability to operate different MS applications, and CRM, CBS, etc.
 </li>
 <li>
 Interpersonal skills
 </li>
 <li>
 Presentation skills
 </li>
 <li>
 Written &amp; oral communication
 </li>
 </ul>
 
 
</div>

Relationship Manager (Giza & October)

Sprout Recruit

<div>
 
 About WeCOMM:
 
 
 
 
 
 WeCOMM is a leading real estate brokerage firm dedicated to connecting clients with top tier real estate projects. We pride ourselves on our professional approach and strong relationships with developers and clients alike. Position Overview: We are seeking a motivated and organized Sales Relationship Manager to join our team. The successful candidate will manage and coordinate a key project with our developer partner, Concert. This role requires excellent communication and organizational skills to effectively handle project coordination, client relationships, and meetings.
 
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 &bull; Serve as the primary point of contact for the Concert project from the developer&rsquo;s side.
 
 
 &bull; Coordinate project activities, schedules, and meetings between the developer, clients, and internal teams.
 
 
 &bull; Build and maintain strong relationships with clients, ensuring high levels of satisfaction and trust. &bull; Provide timely updates and reports on project status to management and stakeholders.
 
 
 &bull; Support the sales team by facilitating smooth communication and collaboration across departments. Requirements:
 
 
 &bull; Good command of English ( B2 level) &ndash; both spoken and written.
 
 
 &bull; Experience in sales, real estate, or project coordination is a plus but not mandatory.
 
 
 &bull; Strong organizational and multitasking skills.
 
 
 &bull; Ability to work independently and as part of a team.
 
 
 &bull; Open to both female and male candidates.
 
 
 
 
 
 Why Join WeCOMM?
 
 
 &bull; Opportunity to work on exciting real estate projects.
 
 
 &bull; Collaborative and supportive work environment.
 
 
 &bull; Location in the vibrant Katameya, 5th Settlement area.
 
</div>

Sales Relationship Manager " Junior Level "

QNB Egypt

<div>
 
 
 Duties &amp; Responsibilities:
 
 
 
 1- Represent active daily point-of-contact for customers requesting or inquiring on different bank products (whether in person or by phone).
 
 
 2- Maintain and develop cross-selling transactions through cultivation of account relationships. Maintain personal contacts with individuals through business calls and cross selling.
 
 
 3- Develop new business from prospect customers through the utilization of all services of the bank and augment services in the ones already established. Requests&rsquo; Fulfillment
 
 
 4- Receive and record customer orders, verify customer signatures, check balance, place holds on funds as required, check endorsements and validity.
 
 
 5- Process and issue card &amp; loan applications. Maintain depository accounts (open, renew, close). 6- Receive orders for check books. Issue check books and maintain related registers.
 
 
 7- Compile and analyze customer needs, prepare loan applications (new, renewal, or modification), and provide adequate technical advice.
 
 
 8- Prepare &amp; handle loan files systematically, including loan documentation, agreements, commitments, historical data, memoranda, supporting documents, IDs, investigation reports, correspondence, news clippings, and other miscellaneous forms. Maintain index of files for ready access.
 
 
 9- Maintain full awareness of all bank products and services.
 
 
 10- File and archive customer files &amp; any supporting documents.
 
 
 11- Maintain the branch&rsquo;s main Vault Key &amp; archiving key. Portfolio Management.
 
 
 12- Handle relationships with the assigned portfolio of Banky clients.
 
 
 13- Set effective action plans to achieve the Banky Portfolio targets as designated by the Banky Segment development.
 
 
 14- Responsible for managing Banky client's requests and hosting them at the branch, maintaining bank's professional image to attain their optimum satisfaction level.
 
 
 15- Monitor and follow up on Banky Clients' credit facilities performance.
 
 
 16- Maintain close follow up on Banky clients' positions, movements, expired/ overrun limits, missed loan installments and delinquent credit cards, to keep control of the portfolio risk.
 
 
 17- Handle all complaints posed by Banky clients.
 
 
 18- Attract new Banky clients and promote more bank products and services to existing clients to achieve the portfolio target.
 
 
 19- Monitor arising customer opportunities on regular basis and plan an action plan per customer using Delta Portal&rsquo;s different features (Opportunities, Appointments, Tasks and Discussion Topics). 20- Service and cooperate in other accounts in the absence of their assigned staff.
 
 
 21- Ensure the correct functioning and implementation of the Permanent Supervision, Compliance and Money Laundering, Operational Risk, and Workplace Success Guidelines whenever and where possible. QNB Egypt Management Support Structure Branch Network Job Descriptions
 
 
 22- Ensure correct adoption of policies and procedures to guarantee that QNB Egypt business is conducted in compliance with Local Laws, Internal rules and regulations, as well as International Standards.
 
 
 
 Job Specifications:
 
 
 
 
 Education:
 
 Bachelor's degree in business, Accounting, or Finance.
 
 
 
 Experience:
 
 Fresh Graduate with fair knowledge in the banking field
 
 
 
 Skills:
 
 
 
 Excellent interpersonal
 
 
 planning and directing skills
 
 
 Excellent managerial and leadership skills
 
 
 Excellent problem solving and negotiation skills
 
 
 High analytic and observational skills
 
 
 Fluency in Arabic and English written/spoken
 
 
 Very good computer knowledge
 
</div>

Relationship Manager-Banky Market

Credit Agricole Egypt

<div>
 
 
 
 A GLIMPSE ABOUT CR&Eacute;DIT AGRICOLE EGYPT:
 
 
 
 
 
 
 
 
 Cr&eacute;dit Agricole Egypt
 
 Since its launch in 2006, Cr&eacute;dit Agricole Egypt has succeeded to become a strong player on the economic scene, positioning itself as the Reference European Bank in Egypt. Aiming to become a leading innovation-driven sustainable bank, Cr&eacute;dit Agricole Egypt is committed to bring its international expertise to the local market to serve its clients and drive the sustainable development in line with Egypt&rsquo;s national priorities.
 
 
 With a universal customer-focused model, Cr&eacute;dit Agricole Egypt is &ldquo;a whole bank just for you&rdquo; serving the entire spectrum of customers: individuals, SMEs, enterprises, Corporate and public sector. Prioritizing its customers&rsquo; best interests, Cr&eacute;dit Agricole Egypt presents an extensive range of services, tailored financial solutions and the sound advice, to accompany its clients in their walk of life. Awarded most innovative bank in Egypt, convenience and distinguished customer experience is Cr&eacute;dit Agricole Egypt&rsquo;s endeavor to attain its customers&rsquo; satisfaction throughout its nationwide network of branches and its state-of-the-art fully-fledged platform of digital services. Furthermore, Cr&eacute;dit Agricole Egypt is in line with the world&rsquo;s digital transformation, encouraging and implementing an innovative environment to exceed its customers&rsquo; expectations.
 
 
 In addition, for being an active contributor to the local economy, the bank is committed to support the development of the Egyptian community and the respect of the environment.
 
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Manage a portfolio of customers achieving revenue goals, sales/service and portfolio growth targets across a range of products and services for a specific pre-defined set of customers to create a profitable durable relationship
 </li>
 <li>
 Provide the assigned portfolio of affluent customers with personalized service so as to develop close relationships, achieve maximum profitable contribution for the bank and retain their loyalty
 </li>
 <li>
 Maintain a superior customer service experience including pre-empting issues and proactive servicing
 </li>
 <li>
 Actively identify new customers, grow affluent customers portfolio by introducing higher number of 'NTB' "new to bank" affluent customers.
 </li>
 <li>
 Up-sell and cross-sell other bank products and services to existing customers
 </li>
 <li>
 Minimize customer attrition
 </li>
 <li>
 Assist Branch manager in the setting of sales action plan related to the branch
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 University degree
 </li>
 <li>
 Minimum 5 years in retail banking, customer service
 </li>
 <li>
 Nature of job requires very good English, in presenting all business documents and report writing and in communicating with stakeholders
 </li>
 <li>
 Computer skills, ability to operate different MS applications, and CRM, CBS, etc.
 </li>
 <li>
 Interpersonal skills
 </li>
 <li>
 Presentation skills
 </li>
 <li>
 Written &amp; oral communication
 </li>
 </ul>
 
 
</div>

Relationship Manager (Alex - Delta - Upper Egypt)

Explore 609+ Relationship manager in Cairo this October. Find roles across top companies and apply now to boost your career.