account manager

account manager..

customer relations executive Jobs in Cairo

customer relations executive

employees' relation senior specialist Jobs in Cairo

employees' relation senior specialist

hr business partner

relationship manager

Banque du Caire

<div>
 
 
 Job Summary:
 
 
 
 Responsible for running Syndicated Loans and structured finance loans by setting and implementing plans and conducting the work of credit studies for loans requests submitted by the clients, expanding the client network to increase the portfolio and increase credit opportunities and consequently increasing the bank&rsquo;s profitability in accordance with the strategies and policies set.
 
 
 
 
 
 
 Job Responsibilities:
 
 
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 Implementing marketing strategies to target business opportunities.
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 Conducting transactions screening and due diligence process.
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 Preparing credit assessment process.
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 Preparing Credit Proposals to be presented to the concerned internal approving stakeholder.
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 Coordinating with other internal departments (Risk, Legal, Admin, and operations&hellip;etc) to ensure the success and smoothness of the execution of any transaction in a timely manner.
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 Participating in the appointing process of the Legal and other Counsels for providing necessary services to the transactions, cooperate and following up with them.
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 Following up on the business relationship post the signing of the Loan Agreement and utilization.
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 Participating in interim reviews regarding contracts, financials, and special transactions.
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 Participating in the preparation of the annual business development plan.
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 </ul>
 
 
 
 
 
 
 
 
 Job Qualifications:
 
 
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 Bachelor's degree in accounting, Business Administration or related field
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 ARM: 1 to 3 years of experience.
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 RM: 3-5 years of Banking experience.
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 Credit Certified is a must.
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 </ul>
 
 
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Syndicated Loans – Relationship Manager / Assistant Relationship Manager

Halan - حالا

<div>
 
 
 
 Overview
 
 
 
 
 
 
 
 The main goal of an SDR is to find and qualify potential customers (prospects) and move them to the next stage of the sales process. They don't close deals; instead, they are focused on the initial outreach and lead qualifications to set up meetings for a senior Account Executive (AE) or Relationship Manager (RM) and pave the way for applying bulk sourcing model.
 
 
 
 
 
 
 
 
 
 
 
 
 
 What You&acute;ll Do
 
 
 
 
 
 
 
 Lead Generation &amp; Prospecting: Find potential clients through various channels, including cold calling, email, social media (like LinkedIn), and networking events, use sales tools and databases to research and identify potential leads within a specific target market and finally Build and maintain a robust pipeline of qualified leads.
 
 
 
 
 Outreach &amp; Engagement: Craft personalized and compelling messages to engage prospects and spark their interest, initiate conversations to understand the prospect's needs, challenges, and goals and Educate prospects on the value of the company's product or service.
 
 
 
 
 Qualification &amp; Hand-off: Qualify leads by asking strategic questions to determine if they are a good fit (e.g., assessing their budget, authority, need, and timeline), Successfully hand off qualified leads to the appropriate Account Executive or Relationship Manager for a formal meeting or demo and maintain accurate records of all interactions and updates the system.
 
 
 
 
 Collaboration &amp; Reporting: Work closely with the marketing team to provide feedback on lead quality and campaigns, Collaborate with Account Executives to ensure a smooth transition of qualified leads and provide weekly or monthly reports on prospecting activities, conversion rates, and pipeline health.
 
 
 
 
 
 
 
 
 
 
 What Makes You a Good Fit
 
 
 
 
 
 
 
 A bachelor's degree in business, marketing, or a related field is often preferred but not always required.
 
 
 
 
 Previous experience in sales, marketing, or customer-facing role is a plus, but this is a common entry point into sales.
 
 
 
 
 Excellent written and verbal communication skills. You should be a confident and persuasive speaker who isn't afraid to cold call.
 
 
 
 
 The ability to handle rejection and remain motivated is critical for success in this role.
 
 
 
 
 	Unwavering integrity, ethical conduct, and a strong commitment to corporate governance.
 
 
 
 
 
 
 
 
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Field Sales Specialist

Arab Bank

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 Job responsibilities:
 
 
 
 
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 Achieve monthly NTB clients&rsquo; sales targets of payroll banking
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 Achieve the assigned new payroll deals target
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 Targets strong focus on acquiring new payroll relations with other business lines
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 Achieves all KPI standards that include face-to-face visits &amp; relationship management, besides monthly financial targets
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 Joint visits with the corporate team for closing New Payroll Deals
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 Joint visits with the branches within the region for closing New Payroll Deals
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 Present and acquire premium payroll banking customers for the Bank &amp; provide services to these potential customers in an ethical structured &amp; professional manner
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 </ul>
 
 
 
 
 
 Qualifications:
 
 
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 Education
 
 : A
 
 Bachelor's degree
 
 in Business Administration, Finance, Economics, or a related field is typically required.
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 Required minimum 5 years of experience in banking with focus on Sales, Relationship Management and Customers retail business acquisition
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 Prior experience in a customer-facing or account management role, demonstrating an ability to build and maintain strong client relationships.
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 Ability to manage multiple tasks and deadlines effectively
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 </ul>
 
 
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Payroll Account Manager

PMD Agency

<div>
 
 
 -Client Relationship Management: Build and maintain strong, long-term relationships with clients, acting as their trusted advisor and advocate.
 
 
 
 
 
 -Project Coordination: Oversee the execution of marketing campaigns, ensuring projects are delivered on time, within scope, and within budget.
 
 
 
 
 
 -Content Creation: Develop engaging and relevant content for various marketing channels, tailored to the client's brand voice and audience.
 
 
 
 
 
 -Innovation Initiatives: Identify and propose new initiatives and strategies to enhance client service and drive better results, staying ahead of industry trends.
 
 
 
 
 
 -Team Collaboration: Work closely with internal teams, including creative, analytics, and development, to ensure alignment and effective execution of client projects.
 
 
 
 
 
 -Problem Solving: Address client concerns promptly and effectively, ensuring high levels of satisfaction and retention.
 
 
 
 
 
 *Min 2 years of experience as account manager
 
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Account Manager

Classera

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 The Senior Account Manager will own end-to-end commercial and relationship management for key C-Pay clients. The role is responsible for driving revenue, ensuring high adoption of payment services, overseeing integrations, and expanding C-Pay&rsquo;s footprint with existing strategic accounts. This is not a soft relationship role &mdash; it demands hands-on leadership with clients, product, and operations.
 
 
 
 Key Responsibilities
 
 
 
 
 Client Management &amp; Growth
 
 
 
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 Manage a portfolio of high-value C-Pay clients across education, government, fintech, and enterprise sectors.
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 Serve as the primary point of contact for all commercial, operational, and technical matters.
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 Build account plans to expand usage, upsell payment services, and increase transaction volume.
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 Lead renewals, contract extensions, fee negotiations, and pricing discussions.
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 Ensure client satisfaction and proactively address risks, disputes, and escalations.
 
 
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 Operational &amp; Technical Coordination
 
 
 
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 Oversee onboarding, integration, and activation of new clients in coordination with Product, Tech, and Operations.
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 Track and resolve payment issues, reconciliation gaps, settlement delays, or wallet-related challenges.
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 Ensure full compliance with regulatory and financial controls across all transactions.
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 Support clients with API integration, reporting needs, and financial workflow optimization.
 
 
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 Revenue &amp; Performance
 
 
 
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 Monitor daily/weekly/monthly C-Pay metrics: TPV, ARPU, active merchants, settlement timelines, and wallet performance.
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 Identify opportunities to increase usage and reduce churn.
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 Deliver quarterly business reviews (QBRs) with data-backed insights and growth recommendations.
 
 
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 Cross-Functional Collaboration
 
 
 
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 Work closely with Product on new features, client requirements, and product feedback.
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 Support Finance with settlement cycles, reconciliation, chargebacks, and invoicing.
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 Partner with Sales and Implementation teams to deliver a seamless end-to-end client experience.
 
 
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 Compliance &amp; Risk
 
 
 
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 Ensure clients follow KYC, AML, and regulatory processes required by C-Pay.
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 Identify high-risk accounts and coordinate mitigation plans.
 
 
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 Requirements
 
 
 
 
 Experience
 
 
 
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 5&ndash;8+ years in Account Management / Customer Success within fintech, payments, banking, PSPs, or SaaS.
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 Proven track record managing large strategic accounts and growing revenue.
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 Experience with online payments, gateways, wallets, settlements, or financial APIs.
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</div>

Fintech Account Manager

51Talk Headquarters

<div>
 
 
 Responsibilities:
 
 
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 Lead, mentor and manage the team to achieve and exceed monthly reservation rate and attendance rates targets and KPIs.
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 Monitor and assess team performance, providing regular feedback and implementing strategies to enhance effectiveness.
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 Conduct calls to prospective customers to promote and sell our products and services.
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 Handle customers&lsquo; inquiries and convert them into sales opportunities.
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 Understand customer needs and requirements to provide appropriate solutions .
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 Follow up on marketing leads and maintain accurate and up-to-date records of all activities in the CRM system.
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 </ul>
 
 
 
 
 
 Requirements:
 
 
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 Proven experiences as a customer service manager or in a similar supervisory role.
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 Strong understanding of customer relationship and sales management.
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 Ability to motivate and drive a team to achieve targets.
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 Excellent leadership, communication, and interpersonal skills.
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 </ul>
 
 
 
 
 Working hour: Sunday - Thursday 12PM - 9PM, Saturday 12PM-4PM
 
 
 Office address: 1st Floor, 7Z, Etisalat Club Rd, Ezbet Fahmy, El Basatin, Cairo Governorate 4234302
 
</div>

Customer Service Team Lead

Travelport

<div>
 
 Job Description
 
 
 
 Customer Success Manager | Egypt
 
 
 
 Travelport is a place of opportunity. It&rsquo;s our incredible team that makes our company great &ndash; our people drive our winning culture.
 
 
 
 
 What&rsquo;s Travelport?
 
 
 
 Travelport is a worldwide travel retail platform that provides easy ways for businesses like airlines, hotels, and car rental companies to connect through personalized content to agencies and travelers. The world is changing, and our industry must change with it. We&rsquo;re leading the change; we are the change.
 
 
 We are on a mission to power the future of travel; come join us.
 
 
 
 What does a great Customer Success Manager do?
 
 
 
 In this role, you&rsquo;ll play a key part in strengthening the operational relationship with a wide range of airline collaborators. By understanding their needs and addressing challenges with urgency and care, you&rsquo;ll help create a smooth and productive experience that supports mutual success. Your contribution will extend to enhancing brand presence and content visibility, helping airlines stand out in the market. You'll work in close coordination with commercial teams to uncover opportunities for deeper collaboration, all while staying connected to local market dynamics through close engagement with internal stakeholders-keeping operations aligned, efficient, and always moving forward.
 
 
 
 Responsibilities include:
 
 
 
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 Provide effective operational support to a portfolio of Airline Partners, ensuring partner requirements and issues are understood, addressed or escalated in a timely manner.
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 Build and implement operational plans for Enterprise and Regional Partners within the portfolio, supporting the delivery of business goals.
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 Maintain excellent relationships with key individuals within the customer organization.
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 Own Rich Content and Branding onboarding and support for a portfolio of Airline Partners.
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 Work closely with the Air Travel Partners Commercial team to drive continued growth by delivering increased partner value through existing products and services and the adoption of new offerings.
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 Collaborate with Travelport agency and operator teams to develop an understanding of local market requirements and challenges.
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 Communicate any airline operational issues to internal stakeholders that may be impacted and prioritize resources accordingly.
 
 
 
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 Who we are looking for in this role:
 
 
 
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 Degree-level education
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 Airline and/or GDS experience preferable
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 3+ years proven track record of successful customer relationship management and customer service
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 Experience in direct responsibility for operational support
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 Fluent written and spoken English, additional languages an advantage (such as Arabic)
 
 
 
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 Our ambition is to hire for potential not just experience, and you&rsquo;re likely to succeed if you:
 
 
 
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 Are always ready to give it your all and deliver high quality work
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 Are excited to use your creativity and innovative thinking to try new things
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 Take responsibility and own your work
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 Are courageous and ambitious to challenge what&rsquo;s been done before
 
 
 
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 Interested? We&rsquo;d love for you to get in touch!*
 
 
 
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 Please note that if your application is progressed, you may be asked to complete a self-recorded video interview, at a time that works best for you. This is your chance to bring your skills &amp; experience to life in your own words and style. Ensure you keep an eye on your junk folder just in case our invitation finds its way there.
 
 
 
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 We are an equal opportunities employer and will consider all qualified applicants purely on their skills and abilities. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if needed.
 
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Customer Success Manager

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