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relationship manager – services sector Jobs in Doha

relationship manager – services sector

relationship manager

DOHA BANK

<div>
 
 
 Role Objective
 
 
 
 
 
 
 The incumbent will be charged with the responsibility of serving as the primary point of contact for the assigned portfolio of the Services sector clients. The jobholder will work with existing clients to help them make the right decisions regarding their accounts and guide on the financial services and credit solutions on offer to them. The incumbent will also be responsible for identification of possible credit sales opportunities and generate new business for Doha Bank in terms of the sector. The incumbent will review credit applications and provide recommendations to the senior management on lending viability.
 
 
 
 
 
 
 Detailed Roles and Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Contribute towards and assist in implementation of the Services sector section strategy.
 </li>
 <li>
 Support the team in the implementation of the strategy, annual business plans, budgets, policies and procedures of the Services sector.
 </li>
 <li>
 Originate, maintain and develop relationships with the clients to expand the Services sector credit portfolio.
 </li>
 <li>
 Promote the Bank&rsquo;s cash management, working capital, trade finance, payments, collections and other products and services to realize growth objectives.
 </li>
 <li>
 Enhance profitability of the section through sales of financial solutions to the Services sector entities, including but not limited to cash management, working capital, trade finance, payments, collections and other services.
 </li>
 <li>
 Coordinate with various Department/Section Heads within the Wholesale Banking function, to consolidate cross sales efforts.
 </li>
 <li>
 Work independently with the assigned clients to understand their business needs and associated banking needs.
 </li>
 <li>
 Receive and review credit applications from new or existing Services sector clients.
 </li>
 <li>
 Review Internal Credit Rating and RAROC for all lending clients and update same on annual basis or as and when a new facility is granted, new information available etc.
 </li>
 <li>
 Conduct feasibility studies and sector outlook studies in order to provide better recommendations regarding credit applications.
 </li>
 <li>
 Work closely with the ARMs/ Credit Analysts to examine the credit applications, including financial statements and translate the financial soundness of these clients onto credit assessments before providing credit recommendations to the Credit Committee.
 </li>
 <li>
 Responsible for service and account management needs of designated Services sector clients of Doha Bank.
 </li>
 <li>
 Follow and utilize the Services sector credit processing systems and systems modules and stay aligned to the strategic objectives and mission of Doha Bank.
 </li>
 <li>
 Manage daily account-related banking activities of the Services sector clients comprising the respective portfolio and provide directions and instructions to ARMs/Credit Analysts in this regard.
 </li>
 </ul>
 
 
 
 
 
 Educational Qualifications:
 
 
 
 
 
 <ul>
 <li>
 University graduate with a degree in Business or Banking or Finance or any other related discipline.
 </li>
 <li>
 Master&rsquo;s degree in management any other related discipline will be an added advantage.
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 
 
 
 <ul>
 <li>
 08-12 years of total experience in financial services/banking industry, entailing responsibilities pertaining to the specific area of discipline.
 </li>
 <li>
 Experience in business / relationship management in Corporate and commercial banking sector, with strong understanding of the local banking industry.
 </li>
 </ul>
 
 
</div>

Relationship Manager – Services Sector

Doha Bank

<div>The incumbent will be charged with the responsibility of serving as the primary point of contact for the assigned portfolio of the Services sector clients. The jobholder will work with existing clients to help them make the right decisions regarding their accounts and guide on the financial services and credit solutions on offer to them. The incumbent will also be responsible for identification of possible credit sales opportunities and generate new business for Doha Bank in terms of the sector. The incumbent will review credit applications and provide recommendations to the senior management on lending viability.</div>

Commercial Bank

<div>
 
 Job Summary
 
 
 
 To provide assistance in building and maintaining relationships with the bank&rsquo;s customers in Qatar, through selling and cross-selling products and services, as well as providing solutions based on client needs with the objective of achieving sales targets, while ensuring that credit quality is maintained.
 
 
 
 
 Key Accountabilities
 
 
 
 
 
 Relationship Management
 
 
 
 <ul>
 <li>
 Coordinate the day-to-day business development activities and processes for portfolio of Wholesale Banking as well as the acquisition of new customers in order to facilitate the achievement of Corporate banking growth objectives
 </li>
 <li>
 Follow proper due-diligence process and structure to protect the Bank&rsquo;s interests and work efficiently to book the new relationships
 </li>
 <li>
 Maximize product penetration and cross selling by undertaking joint customer visits with relevant CBQ specialists in order to support overall selling activities
 </li>
 <li>
 Provide continuous studies about structured finance and investment banking opportunities
 </li>
 <li>
 Participate in the identification and establishment of new relationships, consistent with the Bank&rsquo;s strategic and commercial objectives
 </li>
 <li>
 Prepare regular meetings with portfolio clients to introduce CBQ products and services in order to maximize portfolio revenues and ensure that customers are satisfied with services received
 </li>
 <li>
 Assist in the maintenance of ongoing dialogue with customers to ensure that they are aware of all CBQ products/services relevant to their situation and credit analysis
 </li>
 <li>
 Collect credit request and documents from the customers and conduct necessary analysis to check plausibility against preliminary rejection criteria, and submit necessary documents to Credit Analysis in order to facilitate the credit analysis and approval process
 </li>
 <li>
 Ensure payment collections by reminding customers at or near their due date while actively pursuing renewals
 
 
 </li>
 </ul>
 
 Customer Analysis
 
 
 
 <ul>
 <li>
 Gather information on existing and potential customers; analyse their credit worthiness, credit data compilation and financial information interpretation in order to ensure a continuous workflow with all required information available.
 </li>
 <li>
 Profile existing and potential clients in order to identify overall banking needs and thus introduce clients to appropriate new products and services.
 </li>
 <li>
 Develop account plans in a consistent and timely manner in order to swiftly follow-up on identified business opportunities and regularly update team leader about portfolio&rsquo;s accounts development.
 </li>
 <li>
 Manage client portfolios according to needs to maximise product sales, footprint, AUM and optimise returns.
 </li>
 <li>
 Monitor, review and manage lending portfolio performance, risk, and support collection activities.
 
 
 </li>
 </ul>
 
 Other Accountabilities
 
 
 
 
 Policies, Systems, Processes &amp; Procedures
 
 
 
 <ul>
 <li>
 Recommend improvements to departmental procedure and direct the implementation of instructions and controls covering a specific area of activity so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service.
 
 
 </li>
 </ul>
 
 Quality, Health, Safety, &amp; Environment
 
 
 
 <ul>
 <li>
 Ensure compliance to all relevant quality, health, safety and environmental management procedures and controls within a defined area of activity to guarantee employee safety, compliance, delivery of high quality products/service and a responsible environmental attitude.
 
 
 </li>
 </ul>
 
 MIS and Reports
 
 
 
 <ul>
 <li>
 Prepare departmental MIS statements and reports timely and accurately to meet CBQ and department requirements, policies and standards.
 
 
 </li>
 </ul>
 
 Related Assignments
 
 
 
 <ul>
 <li>
 Perform other related duties or assignments as directed.
 
 
 </li>
 </ul>
 
 
 Key Interactions
 
 
 
 
 
 Internal
 
 
 
 <ul>
 <li>
 Corporate Branches
 </li>
 <li>
 Credit Administration
 </li>
 <li>
 Treasury/FI
 </li>
 <li>
 Audit
 </li>
 <li>
 Legal
 
 
 </li>
 </ul>
 
 External
 
 
 
 <ul>
 <li>
 External Auditors
 </li>
 <li>
 Clients
 </li>
 <li>
 Other Banks
 </li>
 <li>
 Government Representatives
 
 
 </li>
 </ul>
 
 
 Competencies
 
 
 
 
 <ul>
 <li>
 Integrity/Ethics
 </li>
 <li>
 Planning
 </li>
 <li>
 Quality
 </li>
 <li>
 Risk Management
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Arabic speaking preferred
 </li>
 <li>
 Communications
 </li>
 <li>
 Interpersonal Skills
 </li>
 <li>
 Numerical skills
 
 
 </li>
 </ul>
 
 
 Education
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree, in Business-related major
 </li>
 </ul>
</div>

Assistant Relationship Manager (Qatari & children of Qatari mother)

EMFI Group Qatar

EMFI Qatar Group is looking for a Customer Relationship and Communication Manager (Bilingual - Arabic &amp; English) for its requirements with the following qualifications:Qualification: <ul><li>BSc or equivalent degree in media/Communication/relevant faculty from a recognized university</li><li>10 years of demonstrated experience in Public Relation and communications</li><li>Arabic and English Language Fluency essential</li></ul>Principal Accountabilities:<ul><li>Senior Communications Manager with experience in the management and coordination of customer and stakeholder communications in the infrastructure development sector</li><li>Coordination and reporting from Ashghal&rsquo;s Customer Relationship Management System (CRMS) based on a Microsoft dynamics platform. This will include monitoring of performance against defined SLA&rsquo;s and recommending actions for improvement</li><li>Management and coordination of external communications issued by the Project Affairs Directorate utilising multiple channels including social media platforms</li><li>Working in consultation with Ashghal&rsquo;s public relations Dept, ensure the coordination of media communications and briefings issued by the PA Directorate from time to time</li><li>Develop and manage the introduction of policies, processes and procedures designed to improve the quality of communications with customers, stakeholders and government agencies</li><li>Provide advice and support to Departments and Programme Governance Teams on the quality and content of communications</li><li>Prepare and coordinate internal and external briefing material on the progress and status of Ashghal&rsquo;s projects and programmes</li><li>Act as the primary coordinator for the preparation of the PA Directorate communicationsresponse to emergency incidents and customer complaints including the follow&#8208;up of all issues which exceed the approved SLA times for response</li><li>Monitor reports and performance data on the quality of customer relationships on an ongoing basis and provide appropriate performance reports for review by the Senior Management team</li><li>Preparation and updating the Project Affairs customer Relationship Management Plan</li><li>Support the Project Affairs Senior Management team in other tasks or communications activities as required from time to time</li><li>Experienced communications professional focusing on customer relationship management in the infrastructure sector. Competencies in all communications channels with specific skills in media communications and customer complaints management</li><li>Management and coordination of customer relationship performance and communications to best practice standards</li><li>Ensure consistency in the quality of communications with customers, stakeholders and Government Departments</li><li>Management accountability to ensure that the required governance of the department is applied on behalf of PWA</li></ul>Interested candidate/s may send their CV to hiringemfi2022 @gmail.com and type the code on the subject as: Customer Relationship and Communication ManagerJob Types: Full-time, Permanent, ContractPay: QAR20,000.00 - QAR24,000.00 per monthAbility to commute/relocate:<ul><li>Doha: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>CSR manager: 10 years (Required)</li></ul>Language:<ul><li>ARABIC (Required)</li></ul>

Customer Relationship and Communication Manager

<div>
 
 About Commercial Bank Of Qatar
 
 
 
 Commercial Bank, founded in 1975 and headquartered in Doha, plays a vital role in Qatar&rsquo;s economic development by offering a range of personal, business, government, international and investment services.
 
 
 We believe in empowering our employees, providing them with opportunities for growth and professional development.
 
 
 By Joining us, you&rsquo;ll be part of a workplace culture that fosters innovation, supports work-life balance, and encourages you to reach your full potential.
 
 
 Join us in shaping the future of banking!
 
 
 
 Job Summary
 
 
 
 <ul>
 <li>
 Acting as a Client Relationship Manager / Investment RM to deliver Wealth Management product and services to clients, with a focus on generating Wealth Sales by adopting cross sell , new client acquisition and being a trusted advisor to ensure both service excellence and profitability for the business.
 </li>
 <li>
 Achieve Financial and Non-Financial Sales Targets of all assigned Wealth Products
 </li>
 <li>
 Understand customer requirements and advise solutions based on the policies and guidelines set by the bank.
 </li>
 <li>
 Meet customer expectations by providing complete information and provide accurate and timely feedback.
 </li>
 <li>
 Provide after sales service/support to customers
 
 
 </li>
 </ul>
 
 
 Key Accountabilities
 
 
 
 
 <ul>
 <li>
 Achieve sales targets and implement the Retail Sales Wealth Management strategy and business plans to enhance growth and performance for the business.
 </li>
 <li>
 Assist in the development and enhancement of Retail Sales Wealth Management offerings and value propositions, considering the regulatory and technology requirements, to ensure products are captivating to drive customer acquisition.
 </li>
 <li>
 Assist in the mapping of appropriate sales approaches for customers, management, and retention processes for profitable customers, and in controlling attrition, to ensure profitability targets are met.
 </li>
 <li>
 Identify new opportunities within expatriate and Qatari trade boundaries through broader market knowledge and relationship management to achieve growth and profitability targets.
 </li>
 <li>
 Manage customer portfolios by undertaking proactive outbound calls and ensuring all client queries and requests are responded to accordingly, to provide optimum service excellence and ensure customer retention.
 </li>
 <li>
 Attend and participate in sales meetings to ensure alignment with the Retail Sales Wealth Management team.
 </li>
 <li>
 Encourage clients to explore and utilize self-service channels such as mobile and online banking to assist in cost optimization and drive profitability.
 </li>
 <li>
 Promote the digital and new channel strategy of Retail Banking by using CB Video RM and CB Safe Id platforms on all calls.
 </li>
 <li>
 Review daily call activity and conversion rates to business for assigned customer portfolios and customer leads, to improve performance and achieve set unit targets.
 </li>
 <li>
 Regularly collect and update detailed information about clients as per standard formats and guidelines to ensure that the client database is always relevant for the business.
 
 
 </li>
 </ul>
 
 Other Accountabilities
 
 
 
 <ul>
 <li>
 Recommend improvements to functional procedures and direct the implementation of instructions and controls covering specific areas of activity to ensure compliance with risk, audit, and regulatory requirements while delivering quality, cost-effective service.
 </li>
 <li>
 Ensure compliance with all relevant quality, health, safety, and environmental management procedures and controls within defined areas of activity to guarantee employee safety, compliance, delivery of high-quality products/services, and a responsible environmental attitude.
 </li>
 <li>
 Prepare departmental MIS statements and report timely and accurately to meet CBQ and department requirements, policies and standards.
 </li>
 <li>
 Perform other related duties or assignments as directed.
 </li>
 <li>
 Follow the standard call scripts, recorded line process &amp; other SOPs for submission of business.
 </li>
 <li>
 Meet the agreed sales target for each product and any new product as per business plan.
 </li>
 <li>
 Ensure daily fresh connect targets are met.
 </li>
 <li>
 Ensure adherence to policy and procedure.
 </li>
 <li>
 Responsible to capture initial comments/observations for next level review.
 </li>
 <li>
 Daily/Weekly/monthly reports to be shared with Unit Head
 </li>
 <li>
 Update WMS system regularly.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Level-2 CISI /internal accreditation is required to sell regulated products like Mutual Funds, Bonds, Leasing Fund, Structured notes.
 </li>
 <li>
 Relevant Bachelor&rsquo;s degree.
 </li>
 <li>
 3-4 years of relevant sales experience in banking / financial services industry
 
 
 </li>
 </ul>
 
 Why Commercial Bank?
 
 
 
 <ul>
 <li>
 Best Digital Bank in the Middle East 2024 by World Finance and Best Mobile Banking App in the Middle East 2024 by Global Finance.
 </li>
 <li>
 An Innovation-Driven, Digital-First Environment where employees work with the latest tools and technologies to redefine banking
 </li>
 <li>
 Opportunities for Global Partnerships &amp; International Exposure, connecting employees with global networks and perspectives.A focus on Employee Well-being &amp; Work-Life Balance, ensuring a healthy and supportive environment for all team members
 </li>
 <li>
 Competitive Compensation &amp; Benefits that ensure our employees are rewarded for their dedication and performance
 </li>
 <li>
 A strong Commitment to Diversity, Equity &amp; Inclusion, fostering a culture that values every individual&rsquo;s unique perspective. At Commercial Bank, we don&rsquo;t just offer careers, We shape futures by pioneering digital transformation in Qatar&rsquo;s banking sector, blending digital-first approach to redefine banking through innovative solutions.
 
 
 </li>
 </ul>
 
 Disclaimer
 
 
 
 We appreciate your interest in joining CBQ! Please note that only selected candidates will be contacted for further steps in the hiring process. This job posting is for informational purposes only, and CBQ reserves the right to modify, withdraw, or close it at any time without notice.
</div>

Wealth Services Consultant

QNB Group

<div>
 
 About QNB
 
 
 
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 
 
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 
 
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 
 
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 
 
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 
 
 
 Job Summary
 
 
 
 The incumbent will be responsible for supporting the Supplier Performance and Procurement Performance Managers with the operational and strategic tasks required for the role. This includes tasks such as ad hoc analysis, KPI review and reporting, supplier performance evaluation and business review meetings, delivering analysis and support for the risk assessment module, as well as assisting with supplier management as defined in the description.
 
 
 Main Responsibilities
 
 
 <ul>
 <li>
 Shareholder &amp; Financial:
 </li>
 <li>
 Support in the delivery of Procurement KPI dashboards in alignment with the VP, Supplier Relationship Management &amp; Procurement Performance
 </li>
 <li>
 Support and provide insight to deliver best practices from KPIs alongside with Manager, Procurement Performance role.
 </li>
 <li>
 Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
 </li>
 <li>
 Act within the limits of the powers delegated to the incumbent.
 
 
 </li>
 </ul>
 
 B. Customer (Internal &amp; External)
 
 
 
 <ul>
 <li>
 Assist internal customers in all their procurement requests/activities and seek solution to their requests.
 </li>
 <li>
 Prepare performance business reviews and provide ad-hoc support (as much as available bandwidth allows)
 </li>
 <li>
 Support Procurement Performance manager in preparation of KPI reports and dashboards for quarterly business reviews, regular team meetings and ad-hoc meetings
 </li>
 <li>
 Support the Supplier performance manager to maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
 </li>
 <li>
 Support the Supplier performance manager to review and provide guidance on SLA&rsquo;s provided by stakeholders to quantifying potential risks and ensuring these are addressed and SLA&rsquo;s agreed are favourable to QNB
 </li>
 <li>
 Support the Supplier Performance and Procurement Performance Managers to Identify performance trends with poor performing suppliers and then take action as necessary to improve supplier performance, capability and provide data extracts to internal stakeholders upon request
 </li>
 <li>
 Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.
 
 
 </li>
 </ul>
 
 C. Internal (Processes, Products, Regulatory)
 
 
 
 <ul>
 <li>
 Support the Procurement Performance to ensure Procurement dashboards (KPIs) production and manage reporting:
 </li>
 <li>
 Support Procurement Performance manager to work closely with relevant departments to compile KPI data and fill procurement performance dashboard with KPI results.
 </li>
 <li>
 Support the Supplier performance to monitor supplier performance ensuring risks are communicated to the business owners and work in conjunction with them to develop a plan to ensure the suppliers mitigate risk and improve performance.
 </li>
 <li>
 Consolidate qualitative feedback from teams to understand performance results.
 </li>
 <li>
 Support definition of procurement action plans and follow implementation by checking KPI evolution.
 </li>
 <li>
 Monitor supplier performance ensuring risks are communicated to the business owners and work in conjunction with them to develop a plan to ensure the suppliers mitigate risk and improve performance.
 
 
 </li>
 </ul>
 
 D.Learning &amp; Knowledge
 
 
 
 - Ramp-up from the start on the knowledge required to succeed in the role, relying on the VP, Supplier Relationship Management &amp; Procurement Performance and the Category Managers as needed. This includes but is not limited to: procurement best practices and category-specific technical specifications and operational insights.
 
 
 <ul>
 <li>
 Proactively identify areas for professional development of self and undertake development activities.
 </li>
 <li>
 Seek out opportunities to remain current with all developments in professional field.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 
 E.Legal, Regulatory, and Risk Framework Responsibilities:
 
 
 
 - Comply with the defined Group Procurement Policies and Procedures.-
 
 
 <ul>
 <li>
 Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML &amp; CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).
 </li>
 <li>
 Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.
 </li>
 <li>
 Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.
 </li>
 <li>
 Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.
 </li>
 <li>
 Maintain appropriate knowledge to ensure full qualification to undertake the role.
 </li>
 <li>
 Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.
 </li>
 <li>
 Attend mandatory (internal and external) seminars as instructed by the Bank.
 
 
 </li>
 </ul>
 
 F. Other
 
 
 
 <ul>
 <li>
 Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.
 </li>
 <li>
 Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.
 </li>
 <li>
 Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.
 </li>
 <li>
 All other ad hoc duties/activities related to QNB that management might request from time to time.
 
 
 </li>
 </ul>
 
 Education And Experience Requirements
 
 
 
 <ul>
 <li>
 University graduate (Bachelors) preferably with a Major in the related field of study, Professional accreditation related to the function is an asset
 </li>
 <li>
 Proficiency in data analytics tools (Excel, Power BI) is desirable
 </li>
 <li>
 Supply chain and contract management experience is desirable
 
 
 </li>
 </ul>
 Note: you will be required to attach the following:
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Copy of Passport or QID
 </li>
 <li>
 Copy of Education Certificate
 </li>
 </ul>
</div>

QNB3512 - Associate - Supplier Relationship Management (Qatarization)

Explore 902+ Relationship manager in Doha this December. Find roles across top companies and apply now to boost your career.

902 relationship manager jobs IN Doha

Relationship Manager – Services Sector

Relationship Manager – Services Sector

Assistant Relationship Manager (Qatari & children of Qatari mother)

Assistant Relationship Manager (Qatari & children of Qatari mother)

Customer Relationship and Communication Manager

Wealth Services Consultant

QNB3512 - Associate - Supplier Relationship Management (Qatarization)