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Commercial Bank

<div>
 
 Job Summary
 
 
 
 <ul>
 <li>
 To effectively generate unit&rsquo;s sales for the Retail bank and achieve financial and non-financial targets.
 </li>
 <li>
 Manage and build company portfolio through relationship management in order to generate retail banking business.
 </li>
 <li>
 Build and maintain relationship with key corporate decisions makers from key Banking at Work decision maker &amp; New to bank employer's organization.
 </li>
 <li>
 Increase retail bank customer base by growing sales acquisition of new customers and enhance retail asset &amp; liability products cross sales.
 </li>
 <li>
 Effectively engage and work with the wholesales RM teams to leverage on key corporate banking relationship and build the relationship for retail banking business.
 </li>
 <li>
 Aggressively identify New to bank company relationships to grow portfolio of companies &amp; to grow overall retail banking customer base.
 </li>
 <li>
 Daily engagement with direct sales teams for coordinating fulfilment requirements to meet financial targets.
 
 
 </li>
 </ul>
 
 
 Key Accountabilities
 
 
 
 
 
 Key Accountability Area #1
 
 CB
 
 @Work portfolios &amp; New to bank relationships &ndash; sales targets
 
 
 
 <ul>
 <li>
 Grow existing retail business by unit sales from corporate company portfolios (CB@Work Co) handled in order to generate unit sales on assets and liability products.
 </li>
 <li>
 Introduce &amp; list new to bank relationship to generate retail banking business
 </li>
 <li>
 Grow retail banking business portfolio &ndash; Liability sales: New salaried accounts, deposit base (increase low cost funds) as per budget.
 </li>
 <li>
 Asset sales growth: increase lending through cross sales to customers from CB@Work &amp; New to Bank companies. Personal loans, Vehicle loans, Mortgage loans, credit card sales.
 </li>
 <li>
 Develops tactical acquisition/ sales plans in support of business unit strategy and objectives;
 </li>
 <li>
 Directs the implementation and execution of same and aggressively manage the sales pipeline ensuring the team&rsquo;s pipeline is robust and will meet the targets including accurate and timely reporting of the pipeline and prospects in the pipeline
 </li>
 <li>
 Devise and implement calling strategy to meet call quota and sales goals on a daily, periodic basis.
 </li>
 <li>
 Periodic monthly review of portfolio with sales team management, &amp; other stake holders like direct sales team&rsquo;s fulfilment teams, to be conducted.
 </li>
 <li>
 Proactively provide feedback on customer needs offer, product requirements, policy changes to Head of Banking at work.
 </li>
 <li>
 Effectively work with the entire retail sales teams. Direct sales for fulfilment, tele sales teams to improve cross sales on company portfolios.
 
 
 </li>
 </ul>
 
 Other Accountabilities
 
 
 
 
 Key Accountability Area #2: Portfolio management &amp; relationship management
 
 
 
 <ul>
 <li>
 Perform financial analyses on company financial performance, portfolio analyses on employer portfolio performance.
 </li>
 <li>
 Provide customer feedback on issues, product requirements, and business opportunities, cross department opportunities to Senior Managers or Head of banking at work.
 </li>
 <li>
 Analyses individual company sales performance; suggests corrective actions; assists Sales manager &amp; officers in cold calls and in Sales management for driving sales and retaining customers.
 </li>
 <li>
 External customer &amp; Internal Relationship Management with Key Leaders across Business Lines.
 </li>
 <li>
 Manage Referrals Received from Line of Business Leaders.
 </li>
 <li>
 Recommends opportunities &amp; improvements based on market research and competitor analyses; ensures implementation of approved campaign initiatives
 
 
 </li>
 </ul>
 
 Key Accountability Area #3 Customer Satisfaction &amp; Customer relationship management
 
 .
 
 
 <ul>
 <li>
 Achieve department KPI on Customer satisfaction score by jointly working on all customer related functions.
 </li>
 <li>
 Liaise with risk teams for sorting company-based policy, lending issues and escalating to business heads for credit policy programs, to ensure customer experience is maintained at high standards.
 </li>
 <li>
 Serves as the quality checkpoint associated with the sales process; ensure proper TAT is maintained for companies (business sourced and processed).
 </li>
 <li>
 To support on business processing, approvals needs, as required by the department.
 
 
 </li>
 </ul>
 
 
 Key Interactions
 
 
 
 
 
 Internal
 
 
 
 <ul>
 <li>
 CB@Work RM&rsquo;s, Unit Head of CB@Work, Head of sales &ndash; performance monitoring, day to day objectives.
 </li>
 <li>
 Direct Sales team: Sales managers, Sales officers, direct sales agents. &ndash; For daily day to day fulfilment &amp; business sourcing.
 </li>
 <li>
 Tele sales managers, Sales officers for cross sales opportunities.
 </li>
 <li>
 Business support managers, head business support. &ndash; For business processing &amp; achieving financial targets.
 </li>
 <li>
 Credit risk teams- company listing, company related policy issues.
 </li>
 <li>
 Call centre- CRM, customer&rsquo;s issues and escalations.
 </li>
 <li>
 Product team- for CVP based issues.
 </li>
 <li>
 Branches teams- BM&rsquo;s, ABM, supervisors.
 
 
 </li>
 </ul>
 
 External
 
 
 
 <ul>
 <li>
 Company key contacts, HR heads, CFO, Managing director, CEO &amp; decision makers
 </li>
 <li>
 Company business HR decisions makers.
 </li>
 <li>
 Customers
 
 
 </li>
 </ul>
 
 
 Competencies
 
 
</div>

Assistant Relationship Manager

DOHA BANK

<div>
 
 
 Role Objective
 
 
 
 
 
 
 The incumbent will achieve the revenue and market share growth objectives through the assigned portfolio and through acquisition of new clients from the Trading &amp; Manufacturing sector. The job holder is expected to be adept with all aspects of banking services and shall suitably recommend banking, financial and risk related solutions to their clients on ongoing basis to ensure incremental market share growth. The incumbent is expected to have a thorough understanding of the Trading &amp; Manufacturing sector and update themselves on the latest developments within the sector. The Job holder shall be required to carefully analyze the opportunities and challenges within the sector and communicate with the line management and explore suitable solutions on a regular basis.
 
 
 
 
 
 
 Detailed Roles and Responsibilities:
 
 
 
 
 
 
 
 Strategic
 
 
 
 
 
 <ul>
 <li>
 Keep abreast of the industry or sector, its composition, players and competitive forces within the sector and the latest development within the sector, including regulatory guidelines.
 </li>
 <li>
 Establish robust working relationships leading to acquisition of new clients and servicing of existing and new clients across product ranges available in the bank to enhance the market share and revenue growth for the bank.
 </li>
 <li>
 Understand the wallet share of each client across product range/service and draw plans in close coordination with the TL/Section Head to increase the wallet share from each client for the bank.
 </li>
 <li>
 Develop and maintain robust working relationships with internal/external stakeholders to facilitate and capitalize on functional / operational/ strategic needs.
 </li>
 </ul>
 
 
 
 
 
 Operational
 
 
 
 
 
 <ul>
 <li>
 Solicit new clients to bank from the Trading &amp; Manufacturing sector and ensure prompt servicing the existing clients on regular basis.
 </li>
 <li>
 Monitor the portfolio on a regular basis to ensure facility renewals, credit ratings, documentation are done on timely basis and KYC and AML requirements are satisfied on an on-going basis.
 </li>
 <li>
 Ensure cross sale of products including but not limited to trade finance, cash management, structured finance, corporate finance, treasury related, insurance and retail banking products and track the achievements against the assigned targets.
 </li>
 <li>
 Contribute towards the preparation/amendment of policies and procedures within the section, in line with the regulatory/market environments / organizational mandates.
 </li>
 <li>
 Work independently with the assigned portfolio of clients to understand their business needs and associated banking needs. Maintain a good working relationship and ensure that their banking needs are catered to, as per the policies and procedures.
 </li>
 <li>
 Handle preparation of credit applications for new clients and ensure to review all credit applications from existing clients for annual reviews, one-off requests, facility enhancements etc. &middot; Conduct/ review feasibility studies and sector outlook studies to provide better recommendations regarding credit applications.
 </li>
 <li>
 Work closely with the ARMs/ Credit Analysts to examine the credit applications, including financial statements and translate the financial soundness of these clients onto credit assessments before providing credit recommendations to the Committee.
 </li>
 <li>
 Ensure all credit applications duly incorporate credit ratings, RAROC models, business and revenue model analysis, discussions on financial and risks inherent along with the mitigates.
 </li>
 </ul>
 
 
 
 
 
 Educational Qualifications:
 
 
 
 
 
 <ul>
 <li>
 University graduate with a degree in Business or Banking or Finance or any other related discipline.
 </li>
 <li>
 Master&rsquo;s degree in Management any other related discipline will be an added advantage.
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 
 
 
 <ul>
 <li>
 10-15 years of total experience in financial services/banking industry, entailing responsibilities pertaining to the specific area of discipline.
 </li>
 <li>
 Experience in business / relationship management in corporate/commercial banking, with strong understanding of the local banking industry.
 </li>
 </ul>
</div>

Senior Relationship Manager - Trading & Manufacturing

Doha Bank

<div>The incumbent will achieve the revenue and market share growth objectives through the assigned portfolio and through acquisition of new clients from the Trading &amp; Manufacturing sector. The job holder is expected to be adept with all aspects of banking services and shall suitably recommend banking, financial and risk related solutions to their clients on ongoing basis to ensure incremental market share growth. The incumbent is expected to have a thorough understanding of the Trading &amp; Manufacturing sector and update themselves on the latest developments within the sector. The Job holder shall be required to carefully analyze the opportunities and challenges within the sector and communicate with the line management and explore suitable solutions on a regular basis.</div>

Senior Relationship Manager – Trading & Manufacturing

<div>
 
 Job Summary
 
 
 
 To provide assistance in building and maintaining relationships with the bank&rsquo;s customers in Qatar, through selling and cross-selling products and services, as well as providing solutions based on client needs with the objective of achieving sales targets, while ensuring that credit quality is maintained.
 
 
 
 
 Key Accountabilities
 
 
 
 
 
 Relationship Management
 
 
 
 <ul>
 <li>
 Coordinate the day-to-day business development activities and processes for portfolio of Wholesale Banking as well as the acquisition of new customers in order to facilitate the achievement of Corporate banking growth objectives
 </li>
 <li>
 Follow proper due-diligence process and structure to protect the Bank&rsquo;s interests and work efficiently to book the new relationships
 </li>
 <li>
 Maximize product penetration and cross selling by undertaking joint customer visits with relevant CBQ specialists in order to support overall selling activities
 </li>
 <li>
 Provide continuous studies about structured finance and investment banking opportunities
 </li>
 <li>
 Participate in the identification and establishment of new relationships, consistent with the Bank&rsquo;s strategic and commercial objectives
 </li>
 <li>
 Prepare regular meetings with portfolio clients to introduce CBQ products and services in order to maximize portfolio revenues and ensure that customers are satisfied with services received
 </li>
 <li>
 Assist in the maintenance of ongoing dialogue with customers to ensure that they are aware of all CBQ products/services relevant to their situation and credit analysis
 </li>
 <li>
 Collect credit request and documents from the customers and conduct necessary analysis to check plausibility against preliminary rejection criteria, and submit necessary documents to Credit Analysis in order to facilitate the credit analysis and approval process
 </li>
 <li>
 Ensure payment collections by reminding customers at or near their due date while actively pursuing renewals
 
 
 </li>
 </ul>
 
 Customer Analysis
 
 
 
 <ul>
 <li>
 Gather information on existing and potential customers; analyse their credit worthiness, credit data compilation and financial information interpretation in order to ensure a continuous workflow with all required information available.
 </li>
 <li>
 Profile existing and potential clients in order to identify overall banking needs and thus introduce clients to appropriate new products and services.
 </li>
 <li>
 Develop account plans in a consistent and timely manner in order to swiftly follow-up on identified business opportunities and regularly update team leader about portfolio&rsquo;s accounts development.
 </li>
 <li>
 Manage client portfolios according to needs to maximise product sales, footprint, AUM and optimise returns.
 </li>
 <li>
 Monitor, review and manage lending portfolio performance, risk, and support collection activities.
 
 
 </li>
 </ul>
 
 Other Accountabilities
 
 
 
 
 Policies, Systems, Processes &amp; Procedures
 
 
 
 <ul>
 <li>
 Recommend improvements to departmental procedure and direct the implementation of instructions and controls covering a specific area of activity so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service.
 
 
 </li>
 </ul>
 
 Quality, Health, Safety, &amp; Environment
 
 
 
 <ul>
 <li>
 Ensure compliance to all relevant quality, health, safety and environmental management procedures and controls within a defined area of activity to guarantee employee safety, compliance, delivery of high quality products/service and a responsible environmental attitude.
 
 
 </li>
 </ul>
 
 MIS and Reports
 
 
 
 <ul>
 <li>
 Prepare departmental MIS statements and reports timely and accurately to meet CBQ and department requirements, policies and standards.
 
 
 </li>
 </ul>
 
 Related Assignments
 
 
 
 <ul>
 <li>
 Perform other related duties or assignments as directed.
 
 
 </li>
 </ul>
 
 
 Key Interactions
 
 
 
 
 
 Internal
 
 
 
 <ul>
 <li>
 Corporate Branches
 </li>
 <li>
 Credit Administration
 </li>
 <li>
 Treasury/FI
 </li>
 <li>
 Audit
 </li>
 <li>
 Legal
 
 
 </li>
 </ul>
 
 External
 
 
 
 <ul>
 <li>
 External Auditors
 </li>
 <li>
 Clients
 </li>
 <li>
 Other Banks
 </li>
 <li>
 Government Representatives
 
 
 </li>
 </ul>
 
 
 Competencies
 
 
 
 
 <ul>
 <li>
 Integrity/Ethics
 </li>
 <li>
 Planning
 </li>
 <li>
 Quality
 </li>
 <li>
 Risk Management
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Arabic speaking preferred
 </li>
 <li>
 Communications
 </li>
 <li>
 Interpersonal Skills
 </li>
 <li>
 Numerical skills
 
 
 </li>
 </ul>
 
 
 Education
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree, in Business-related major
 </li>
 </ul>
</div>

Assistant Relationship Manager Premium Banking (Qatari & children of Qatari mother)

QNB Group

<div>
 
 About QNB
 
 
 
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 
 
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 
 
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 
 
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 
 
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 
 
 
 Job Summary
 
 
 
 The incumbent will be responsible for supporting the Supplier Performance and Procurement Performance Managers with the operational and strategic tasks required for the role. This includes tasks such as ad hoc analysis, KPI review and reporting, supplier performance evaluation and business review meetings, delivering analysis and support for the risk assessment module, as well as assisting with supplier management as defined in the description.
 
 
 Main Responsibilities
 
 
 <ul>
 <li>
 Shareholder &amp; Financial:
 </li>
 <li>
 Support in the delivery of Procurement KPI dashboards in alignment with the VP, Supplier Relationship Management &amp; Procurement Performance
 </li>
 <li>
 Support and provide insight to deliver best practices from KPIs alongside with Manager, Procurement Performance role.
 </li>
 <li>
 Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
 </li>
 <li>
 Act within the limits of the powers delegated to the incumbent.
 
 
 </li>
 </ul>
 
 B. Customer (Internal &amp; External)
 
 
 
 <ul>
 <li>
 Assist internal customers in all their procurement requests/activities and seek solution to their requests.
 </li>
 <li>
 Prepare performance business reviews and provide ad-hoc support (as much as available bandwidth allows)
 </li>
 <li>
 Support Procurement Performance manager in preparation of KPI reports and dashboards for quarterly business reviews, regular team meetings and ad-hoc meetings
 </li>
 <li>
 Support the Supplier performance manager to maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
 </li>
 <li>
 Support the Supplier performance manager to review and provide guidance on SLA&rsquo;s provided by stakeholders to quantifying potential risks and ensuring these are addressed and SLA&rsquo;s agreed are favourable to QNB
 </li>
 <li>
 Support the Supplier Performance and Procurement Performance Managers to Identify performance trends with poor performing suppliers and then take action as necessary to improve supplier performance, capability and provide data extracts to internal stakeholders upon request
 </li>
 <li>
 Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.
 
 
 </li>
 </ul>
 
 C. Internal (Processes, Products, Regulatory)
 
 
 
 <ul>
 <li>
 Support the Procurement Performance to ensure Procurement dashboards (KPIs) production and manage reporting:
 </li>
 <li>
 Support Procurement Performance manager to work closely with relevant departments to compile KPI data and fill procurement performance dashboard with KPI results.
 </li>
 <li>
 Support the Supplier performance to monitor supplier performance ensuring risks are communicated to the business owners and work in conjunction with them to develop a plan to ensure the suppliers mitigate risk and improve performance.
 </li>
 <li>
 Consolidate qualitative feedback from teams to understand performance results.
 </li>
 <li>
 Support definition of procurement action plans and follow implementation by checking KPI evolution.
 </li>
 <li>
 Monitor supplier performance ensuring risks are communicated to the business owners and work in conjunction with them to develop a plan to ensure the suppliers mitigate risk and improve performance.
 
 
 </li>
 </ul>
 
 D.Learning &amp; Knowledge
 
 
 
 - Ramp-up from the start on the knowledge required to succeed in the role, relying on the VP, Supplier Relationship Management &amp; Procurement Performance and the Category Managers as needed. This includes but is not limited to: procurement best practices and category-specific technical specifications and operational insights.
 
 
 <ul>
 <li>
 Proactively identify areas for professional development of self and undertake development activities.
 </li>
 <li>
 Seek out opportunities to remain current with all developments in professional field.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 
 E.Legal, Regulatory, and Risk Framework Responsibilities:
 
 
 
 - Comply with the defined Group Procurement Policies and Procedures.-
 
 
 <ul>
 <li>
 Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML &amp; CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).
 </li>
 <li>
 Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.
 </li>
 <li>
 Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.
 </li>
 <li>
 Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.
 </li>
 <li>
 Maintain appropriate knowledge to ensure full qualification to undertake the role.
 </li>
 <li>
 Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.
 </li>
 <li>
 Attend mandatory (internal and external) seminars as instructed by the Bank.
 
 
 </li>
 </ul>
 
 F. Other
 
 
 
 <ul>
 <li>
 Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.
 </li>
 <li>
 Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.
 </li>
 <li>
 Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.
 </li>
 <li>
 All other ad hoc duties/activities related to QNB that management might request from time to time.
 
 
 </li>
 </ul>
 
 Education And Experience Requirements
 
 
 
 <ul>
 <li>
 University graduate (Bachelors) preferably with a Major in the related field of study, Professional accreditation related to the function is an asset
 </li>
 <li>
 Proficiency in data analytics tools (Excel, Power BI) is desirable
 </li>
 <li>
 Supply chain and contract management experience is desirable
 
 
 </li>
 </ul>
 Note: you will be required to attach the following:
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Copy of Passport or QID
 </li>
 <li>
 Copy of Education Certificate
 </li>
 </ul>
</div>

QNB3512 - Associate - Supplier Relationship Management (Qatarization)

Nestlé USA

<div>POSITION SNAPSHOT<div>
Location: Qatar &ndash; Doha</div><div>
Company: Nestl&eacute;
</div><div>Full-time</div><div></div><div> 
Position Summary</div><div></div><div> 
The Key account manager will be responsible for developing and implementing the strategy and annual channel/customers plans that are aligned with overall business and customer strategies, while achieving the agreed KPIs for the channel/customers.</div><div></div><div> 
A day in the life of a Key Account Manager</div> 
<div></div><ul><li>
Build complete Channel/Customer Plan to drive the overall business.</li><li>
Lead, coach, and develop the Key account sales team and 3rd party merchandising team.</li><li>
Lead on the execution of the plans for assigned Account (s) through the key account team, that are aligned with business objectives and customer strategies.</li><li>
Facilitate excellence in execution in the daily business by planning, communicating, anticipating, measuring results consistently and implementing corrective action or learning.</li><li>
Nurture productive business relationship to include cross-functional leaders and customer key stakeholders.</li><li>
Accountable and responsible to achieve agreed upon Key Account targets and KPIs;</li>
Adhere to all Company principles and policies including Nestl&eacute; trade policy, local Sales policy, local Trade Terms, Safety and legal regulations. 
<li>
</li></ul><div> 
What will make you successful</div> 
<div></div><ul><li>
Bachelor&rsquo;s or master&rsquo;s degree;</li><li>
Min. 5 years of relevant Key Account Manager experience in different customers;</li><li>
Demonstrated success in previous roles;</li><li>
Interpersonal skills;</li><li>
Leadership and coaching skills;</li><li>
Analytical skills.</li></ul></div>

Manager, Key Account Management

<div>
 
 About QNB
 
 
 
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 
 
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 
 
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 
 
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 
 
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 
 
 
 Job Summary
 
 
 
 The incumbent will be responsible for proactively managing QNB Group&rsquo;s selected Corporate Banking portfolio, Branches and affiliates (the &ldquo;Selected Portfolio&rdquo;) in order to achieve the function&rsquo;s set targets for revenue, profit, profitability and volumes, in compliance with established QNB Group credit policies, procedures, standards, regulatory requirements and best international market practice.
 
 
 The individual will also be involved in the formulation of corporate branch strategies and the implementation of the GCIB initiatives (including GWB and GAM) across his portfolio. As well as, identify potential new business opportunities for other business area functions or branches within the QNB Group, aligned to the approved Global Account Management concept and co-ordinate with them to facilitate Group synergies and cross selling of products and services. To improve QNB&rsquo;s profitability, revenue generation as well as service and delivery enhancement, in order to ensure that clients banking&rsquo; needs are comprehensively identified and efficiently met, within the QNB Group, on a priority basis.
 
 
 Main Responsibilities
 
 
 <ul>
 <li>
 Ensure implementation of the strategies and plans to achieve all volume, revenue, and profit targets for the Selected Portfolio function.
 </li>
 <li>
 Support the EVP International Corporate in the development of Key Performance Indicators for the systematic performance monitoring, quality measurement and performance evaluation of the Selected Portfolio function
 </li>
 <li>
 Meet target budgets for Selected Portfolio&rsquo;s client relationships comprising assets and liability product sales and profits for the Selected Portfolio function, in accordance with QNB&rsquo;s overall corporate budget and strategy.
 </li>
 <li>
 Coordinate periodically between Selected Portfolio, Group&rsquo;s corporate branches network and subsidiaries to review financial performance and ensure achievement of budget and financial objectives
 </li>
 <li>
 Implements KPI&rsquo;s and best practices for International Corporate Relationship Management.
 </li>
 <li>
 Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
 </li>
 <li>
 Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same.
 </li>
 <li>
 Demonstrate clear understanding of the important factors behind the bank's financial &amp; non-financial performance.
 </li>
 <li>
 Coordinate and liaise activities with international and regional Branches, Retail, Treasury and Head Office support functions including but not limited to GSF and GTB, QNB Capital and QNBFS (&ldquo;QNB Functions&rdquo;) to provide support and cross selling opportunities intra QNB Group departments, units and functions.
 </li>
 <li>
 Ensure provision of a focal &lsquo;one point of contact&rsquo; to Selected Portfolio of clients and ensure superior customer service and a customer friendly approach to proactively meet their needs and resolve their queries.
 </li>
 <li>
 Assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.
 </li>
 <li>
 Maintain, develop and enhance core bank relationships with the existing clients as well as identify, market and build effective new bank relationships.
 </li>
 <li>
 Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
 </li>
 <li>
 Build and maintain strong and effective relationships with QNB Functions in order to achieve the QNB Group&rsquo;s goals and objectives, including cross-selling targets.
 </li>
 <li>
 Provide timely and accurate information to the external and internal auditors and the Group&rsquo;s compliance function when required.
 </li>
 <li>
 Implement the approved corporate banking strategy within the function to achieve and exceed the business objectives.
 </li>
 <li>
 Maintain, conduct and ensure that activities of the Selected Portfolio comply with regulatory policies and procedures and best market practice.
 </li>
 <li>
 Manage, coach and motivate the team of Selected Portfolio&rsquo;s VPs, AVPs, Managers and Associates to maintain and improve service quality and ensure that the Selected Portfolio meets their set financial and non-financial targets.
 </li>
 <li>
 Continuously monitor, manage and evaluate the Selected Portfolio credit profile to ensure targets are met and any necessary corrective measures are implemented on a timely basis, as required. The portfolio should be managed in accordance within the Bank&rsquo;s prescribed risk management parameters.
 </li>
 <li>
 Review, conduct due diligence and credit assessment, and recommend approval of credit proposals to the relevant approving authority.
 </li>
 <li>
 Ensure each VP International Corporate Relationship management has a balanced portfolio and continuously monitor to ensure that each portfolio is destined to achieve its set target and, if appropriate, take corrective action to redirect portfolio management if there is insufficient progress towards the achievement of its set target.
 </li>
 <li>
 Provide technical expertise and guidance to Selected Portfolio&rsquo;s VPs and AVPs to ensure their credit proposals adequately address all relevant risk factors and meet minimum acceptable standards.
 </li>
 <li>
 Monitor / develop the Selected Portfolio function&rsquo;s database ensuring that function personnel perform sales activity in accordance with incumbent&rsquo;s directives and timely update the database of client contacts.
 </li>
 <li>
 Perform / assign function personnel to systematically visit client premises, conduct meetings and prepare / deliver presentations.
 </li>
 <li>
 Ensure that all requisite facility and account documentation are collected by function personnel and are timely transferred for credit review and safe custody.
 </li>
 <li>
 Ensure all necessary procedures are in place to identify and timely report any customer related negative developments and early signals regarding potentially problematic accounts / relationships and ensure that suitable remedial action is taken by function personnel.
 </li>
 <li>
 Ensure that function&rsquo;s personnel perform cross selling activities to enhance QNB&rsquo;s overall relationship with customers by coordinating activities with QNB Functions.
 </li>
 <li>
 Supervise the roll-out of conventional corporate banking products targeted to Selected Portfolio clients.
 </li>
 <li>
 Develop and maintain professional relationships with key managers of existing and potential clients to provide a broader range of communication, service consistency and proactive response to client&rsquo;s needs.
 </li>
 <li>
 Work in liaison with Group Communications and the Marketing &amp; Product Management Unit to devise Selected Portfolio specific marketing strategies, client target lists etc. to defend and increase QNB&rsquo;s current market share.
 </li>
 <li>
 Track and report on transaction volumes, budget performance and client-wise overall portfolio profitability and periodically report to EVP International Corporate and to other executive management of the Group to assess the performance of the Selected Portfolio customer base, as requested.
 </li>
 <li>
 Recommend all administrative operational aspects of unit personnel (e.g. leave schedule, training, appraisal etc.) in accordance with established HR policies and procedures.
 </li>
 <li>
 Oversee recruitment, provide motivation, guidance to employees and reinforce high standards concerning performance, and adherence to the Bank&rsquo;s values and mission.
 </li>
 <li>
 Encourage, solicit and reward innovative ideas even in day-to-day issues.
 </li>
 <li>
 Continuous Improvement:
 </li>
 <li>
 Set examples by leading improvement initiatives through cross-functional teams ensuring successes.
 </li>
 <li>
 Identify and encourage people to adopt practices better than the industry standard.
 </li>
 <li>
 Continuously encourage and recognize the importance of thinking out-of-the-box within the team.
 
 
 </li>
 </ul>
 
 Education And Experience Requirements
 
 
 
 <ul>
 <li>
 University graduate preferably with a Major in in the banking industry, preferably with local / gulf / regional responsibility (dependent on the portfolio coverage) experience. Masters preferred
 </li>
 <li>
 At least 15 years&rsquo; experience of relevant experience, preferably within a highly rated international bank
 </li>
 <li>
 Well-informed of the market competitive structures, industry practices and any regulations relevant to regional and International Corporate clients segment.
 </li>
 <li>
 Informed of the market competitive structure, industry practices and compliance and regulatory requirements of Selected Portfolio countries.
 </li>
 <li>
 Excellent oral and written communication skills (including report writing) in English and Arabic.
 </li>
 <li>
 Excellent people relationship skills and awareness of risk management concept and practices.
 </li>
 <li>
 Understanding of the relevant laws, regulations and practices pertaining to Corporate Banking products.
 </li>
 <li>
 Ability to make decisions and follow through with initiatives.
 </li>
 <li>
 Personal integrity and self-management.
 </li>
 <li>
 Planning, organizing, and analytical ability.
 </li>
 <li>
 Results oriented.
 </li>
 <li>
 Ability to motivate and lead teams from diverse cultural backgrounds.
 </li>
 <li>
 Familiar with the balanced scorecard approach.
 </li>
 <li>
 Strong customer service orientation.
 </li>
 <li>
 Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.
 
 
 </li>
 </ul>
 Note: you will be required to attach the following:
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Copy of Passport or QID
 </li>
 <li>
 Copy of Education Certificate
 </li>
 </ul>
</div>

QNB3622 - Vice President International Corporate Relationship Management

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