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operations and fleet dispatcher

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Nextech

<div>Overview:<div></div><p><b><br>
Be the Heart of the Operation &ndash; Join </b><b>Nex</b><b>tech</b><b> as a Dispatcher!</b></p><p></p><p><br>
Are you ready to be part of a team that keeps the wheels turning and the service flowing? At <b>Nex</b><b>tech</b>, we&rsquo;re not just building a company &mdash; we&rsquo;re building a movement. For more than 30 years, we&rsquo;ve led the way in HVAC/R services across the country, driven by our values of <b>Quality, Integrity, and Value</b>. With <b>2,000+ team members</b> and growing, we&rsquo;re proud to be <b>America&rsquo;s largest HVAC/R service provider</b> &mdash; and we&rsquo;re just getting started.</p><p></p><p><br>
Behind every great technician is a rock-solid support system &mdash; and that&rsquo;s where <b>you</b> come in. As a <b>Dispatcher</b>, you&rsquo;ll be the connection point between our field teams and customers, making sure service runs smoothly, efficiently, and with a level of professionalism that sets Nextech apart.</p><p></p><p><b><br>
If you&rsquo;re organized, proactive, and thrive in a fast-paced environment &mdash; this is your opportunity to shine.</b>
</p>What You&rsquo;ll Be Doing:
<p>
As a Dispatcher at Nextech, you&rsquo;ll be the linchpin of field service operations. You&rsquo;ll coordinate schedules, manage service requests, and ensure that our technicians and customers are aligned, informed, and fully supported every step of the way.</p><p></p><p><br>
Your responsibilities will include:</p><ul><li>
Managing real-time dispatch boards (manual and electronic) to ensure technician schedules are up to date</li><li>
Communicating service updates, customer needs, and schedule changes to technicians and management</li><li>
Tracking service history, updates, and customer communications in the database</li><li>
Coordinating daily schedules to ensure efficiency, accuracy, and timely completion of work</li><li>
Verifying technician check-ins/outs and confirming IVR compliance</li><li>
Ensuring technicians have the correct parts and POs to complete jobs successfully</li><li>
Providing world-class support to internal teams and customers &mdash; always with professionalism and urgency</li><li>
Collaborating with Regional Service Managers to clear and schedule new calls</li><li>
Managing data entry, purchasing, and internal support for your assigned region</li></ul><p>
This is a role that requires precision, adaptability, and a strong commitment to excellence.</p>
What Makes Nextech Different?:
<p>
We believe when you take care of your people, they take care of everything else. Here&rsquo;s what sets us apart:</p><p></p><p><b><br>
Professional Growth: </b>Paid training, certification support, and education reimbursement</p><p><b><br>
Outstanding Benefits:</b></p><ul><li>
Multiple health plans, including a FREE employee-only option</li><li>
Dental and vision coverage starting after just 30 days</li><li>
FREE life insurance equal to your annual salary</li><li>
401(k) with 50% company match on the first 6%</li><li>
Optional supplemental coverage for life, disability, accidents, and critical illness</li></ul><p><b>
Generous Time Off:</b></p><ul><li>
Seven paid holidays plus Paid Time Off</li><li>
Exclusive discounts on travel, auto, dining, and more</li></ul>
Min Compensation: USD $18.00/Hr. Max Compensation: USD $25.00/Hr. What We&rsquo;re Looking For:
<p>
We&rsquo;re searching for a strong communicator and multi-tasking pro who thrives under pressure and never lets details slip through the cracks.</p><ul><li>
Previous dispatch experience (service industry preferred)</li><li>
High-level computer skills, especially in Excel</li><li>
Excellent organizational and time-management skills</li><li>
Strong sense of urgency and ability to prioritize tasks effectively</li><li>
Top-notch communication skills &mdash; written and verbal</li><li>
Team-first attitude with a solution-focused mindset</li><li>
Ability to thrive in a fast-paced, deadline-driven environment</li><li>
Detail-oriented with a sharp focus on accuracy and follow-through</li></ul>
Physical Requirements:
<p>
This role is office-based and requires the ability to:</p><ul><li>
Continuously able to work in office environment</li><li>
Continuously able to operate a computer and other office productivity machinery, such as a copy machine, telephone, and computer printer</li><li>
Continuously able to sit at a computer for up to 8 hours</li><li>
Able to alternate between sitting and standing, as needed throughout the day</li><li>
Continuously requires vision, hearing, twisting, and talking</li><li>
Occasionally able to lift up to 15 lbs</li><li>
Occasionally requires walking, lifting, carrying, reaching, kneeling, pushing/pulling, bending, and crouching</li><li>
Rarely requires climbing</li></ul></div>

Dispatcher

Authority Brands

The Dispatcher will schedule technician appointments at customer sites and facilitates communication between technicians, customers, and the company as well as assist in fleet and safety management.
<br><br>
<b>Responsibilities:</b><br>
<ul>
<li>Maintain the service technician schedules and dispatch technicians as service calls are completed.</li>
<li>Schedule technician’s return trips with customers to complete jobs after arrival of parts.</li>
<li>Maintain on call schedule for service technician and after-hours service procedures.</li>
<li>Enter service calls, schedule calls, and generates call debriefing with technicians daily.</li>
<li>Maintain customer database, ensuring complete, accurate, and updated entry of information.</li>
<li>Respond to customer inquiries regarding company schedule, requested lead times, equipment services, invoicing, and general inquiries.</li>
<li>Respond to service technician requests both by radio and phone.</li>
<li>Follow up and schedule preventative maintenance service appointments.</li>
<li>Review completes service work orders for accuracy.</li>
<li>Prepares invoices and timecards for processing.</li>
<li>Coordinates fleet preventative maintenance appointments and maintains organized records for all fleet working directly with the Operations Manager.</li>
<li>Assists safety manager with maintaining all safety documents and training rosters.</li>
<li>Participate in all company sponsored training classes.</li>
<li>Effectively manage conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently.</li>
</ul>
<b>Qualifications:</b><br>
<ul>
<li>HS diploma or GED</li>
<li>Excellent communication and listening skills</li>
<li>Following all safety policies and procedures</li>
<li>Maintaining a courteous demeanor with all customers and associates</li>
</ul>
<b>Physical Requirements:</b><br>
<ul>
<li>Work is performed in an office environment</li>
<li>Ability to exert up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects</li>
<li>May be required to sit, stand, or walk for extended periods of time</li>
<li>Involves extended periods of looking at a computer monitor</li>
<li>Must be able to see, hear, talk, and type</li>
</ul>


AAA Hoosier Motor Club

<div><div><div><b>ABOUT AAA HOOSIER:</b></div>
<div>Since its creation in 1902, AAA has become one of North America&rsquo;s largest membership organizations. Today, AAA Hoosier provides roadside assistance, travel services, exclusive member discounts and benefits, and trusted financial and insurance services to nearly 400,000 Hoosiers. To learn more about AAA Hoosier offers, visit AAA.com.</div>
</div>
<div><br>
<b>Here's What is in it for YOU:</b></div>
<div><ul><li>A company culture that provides training and learning opportunities.</li></ul>
<ul><li>A brand that you can be proud to be part of.</li></ul>
<ul><li>A culture that will challenge you to be your best.</li></ul>
<ul><li>Health / Dental / Vision benefits.</li></ul>
<ul><li>Corporate Incentive Plan (CIP)</li></ul>
<ul><li>Paid Time Off.</li></ul>
<ul><li>Paid Holidays.</li></ul>
<ul><li>Company provided LTD &amp; Life Insurance.</li></ul>
<ul><li>Service Anniversary Recognition.</li></ul>
<ul><li>Free AAA Plus Membership.</li></ul>
<ul><li>Generous 401k w/ company match.</li></ul>
<ul><li>Company provided HSA dollars.</li></ul>
</div>
<div></div><div><b>Position Summary:</b><br>
This role is dedicated to ensuring AAA members are sent the necessary resources to be rescued from their roadside emergency in a timely manner. This position involves managing service requests, coordinating with service facilities, and maintaining communication with various stakeholders. The ideal candidate is adaptable, detail-oriented, and committed to providing exceptional customer service.<br>
<br>
<b>Duties and Responsibilities:</b></div>
<ul><li>Receive and process roadside service requests from members, our contact center team, and the Roadside Assistance Program.</li>
<li>Provide service following AAA Hoosier Motor Club guidelines that will provide our members with a totally satisfied experience.</li>
<li>Route service requests using various methods to service facilities.</li>
<li>Select and coordinate the movement of service vehicles according to departmental standards.</li>
<li>Demonstrate proficiency in computer systems and relevant technology.</li>
<li>Apply ERS policies and procedures to every member interaction and document all actions, including ETAs and status updates.</li>
<li>Communicate any deviations or issues to the manager.</li>
<li>Manage multiple list views efficiently and accurately.</li>
<li>Support management with the implementation of changes and training to ensure service accuracy.</li>
<li>Meet established response time goals, aiming for an average of less than 30 minutes.</li>
<li>Maintain positive and professional communication with members, employees, drivers, and service facilities.</li>
<li>Promote AAA membership benefits through thorough knowledge of Hoosier Motor Club programs.</li>
<li>Participate in quality assurance activities by conducting member follow-up calls to assess experiences and expectations, aiming for a minimum of twelve (12) calls per hour.</li>
<li>Perform other duties as assigned by management.</li>
</ul>
<div></div><div><b>Scheduled Shift:</b></div>
<div><i>Thursday - Monday 8am - 4:30pm with Tuesday/Wednesday off</i></div>
<div></div><div><b>Education and/or Experience Requirements:</b><br>
<br>
<b>Education</b>:<br>
High school diploma or general education degree, (GED), required.</div>
<div><br>
<b>Experience</b>:<br>
One (1) year related experience and/or training; or equivalent combination of education and experience. Knowledge of Contact Center and Dispatcher functions preferred.</div><br>
<div></div>
<div></div><div><b>Connect with AAA Hoosier:</b></div>
<div><p><b><i>Facebook:</i></b></p>
<p>www.facebook.com/aaahoosier</p>
<p><b><i>Company Website:</i></b></p>
<p>www.hoosier.aaa.com</p></div></div><div></div>

zTrip

<div><p><b>Operations &amp; Fleet Dispatcher</b></p>
<p>
zTrip &mdash; North America&rsquo;s largest taxi transportation provider &mdash; is seeking an Operations &amp; Fleet Dispatcher to ensure smooth and efficient daily operations. In this position, you&rsquo;ll oversee real‑time fleet activity, assign and optimize driver routes, and act as a central link between drivers and the operations team.</p>
<h3 class="jobSectionHeader"><b>
What You&rsquo;ll Do as an Operations &amp; Fleet Dispatcher:</b></h3>
<ul><li>Coordinate and route drivers according to demand, scheduling, and availability</li>
<li>Track active trips and quickly address any service or logistical issues</li>
<li>Relay route updates and operational instructions to drivers</li>
<li>Keep accurate, up‑to‑date dispatch and routing records</li>
<li>Collaborate closely with operations and customer service teams to maintain quality and efficiency</li>
</ul><h3 class="jobSectionHeader"><b>What You&rsquo;ll Bring as an Operations &amp; Fleet Dispatcher:</b></h3>
<ul><li>Experience in dispatching, routing, logistics, or fleet operations (preferred)</li>
<li>Excellent communication, organization, and multitasking abilities</li>
<li>Composure and problem-solving skills in a fast‑paced environment</li>
<li>Familiarity with dispatch or fleet management software (a plus)</li>
<li>A valid driver&rsquo;s license</li>
</ul><h3 class="jobSectionHeader"><b>What We Offer as an Operations &amp; Fleet Dispatcher:</b></h3>
<ul><li>Competitive compensation</li>
<li>Comprehensive medical, dental, vision, and life insurance</li>
<li>Paid time off and paid holidays</li>
<li>401(k) plan with company match</li>
<li>Career growth and advancement opportunities</li>
</ul>
<p>Join zTrip and help keep our drivers &mdash; and our cities &mdash; moving forward.</p></div>

Operations and Fleet Dispatcher

Williams Comfort Air

<div>Overview:
<div>
Come join <b>Williams Comfort Air &amp; Mr. Plumber</b> - one of the largest HVAC and plumbing companies in the entire Midwest. How did we get here in such a short period of time? We keep on growing because we only hire the best (that's YOU) and our client's love us for it! People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.</div><div></div><div><br>
In this position, we are looking for a <b>Dispatch Specialist</b> who can multitask, work with computers/typing, pay great attention to detail, utilize metrics, and work with high-volume inbound/outbound phone calls in an office setting. The training period for this position is 2-4 weeks long with a schedule of Mon-Fri 10am-7pm. The actual schedule after training will continue to be 10am-7pm and may include a weekend-day.</div><div></div><div><br>
Hours of operation are Sat-Sun 7am-5pm, Mon-Fri 7am-7pm.</div><div></div><div><b><br>
What's in it For Me?</b></div><ul><li>
Industry Leading Total Compensation Plans starting at $18-23/hour plus monthly bonuses</li><li>
Full benefits package:</li><li><ul><li>
Medical, Dental, Vision Insurance</li><li>
401(k) + HSA (BOTH with company match)</li><li><b>
FREE telehealth for you &amp; your family (no copay)</b></li><li><b>
Company-paid</b> long-term disability + life insurance</li><li><b>
Company-paid</b> Mental health support (EAP + wellness program)</li></ul></li><li>
Optional coverage:</li><li><ul><li>
Short-term disability, accident &amp; critical illness insurance</li></ul></li><li>
Up to 4 weeks PTO (based on tenure)</li><li><b>
Industry-leading training &amp; advancement opportunities</b></li></ul>
Responsibilities:
<div><b>
What Will I Do?</b></div><ul><li>
Learn the business and learn how to prioritize the most urgent customer calls.</li><li>
Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field.</li><li>
Monitor and respond to dispatch related items in the Dispatch inbox constantly.</li><li>
Contact customers to inform them of the technician's estimated time of arrival.</li><li>
Schedule return visits for technicians and plumbers.</li><li>
Estimate drive time accurately.</li><li>
Record and report the service calls.</li><li>
Participate in training so that you grow and develop as a professional.</li><li>
Update clients throughout the day on the technician&rsquo;s progress.</li><li>
Ensure understanding by applying advanced listening skills (echoing) in all interactions</li></ul>
Qualifications:
<div><b>
Do I have What it Takes?</b></div><ul><li>
1-2+ years of experience in high-volume dispatching required</li><li>
Dispatching in the service industry is a bonus!</li><li>
Typing skills 30+ WPM</li><li>
Excellent listening and communication skills</li><li><b>
The ability to multitask and work at a fast pace</b> is key in this role</li></ul><div><b>
Equal Opportunity Employer</b></div><div><i>
Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.</i> The company<i> </i><i>encourages all</i><i> </i><i>qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.</i></div></div>

Mister Quik

<p>Do you like to put puzzle pieces together? Are you someone who thrives in a fast-paced environment and loves to multitask? Here at <b>Mister Quik Home Services</b> our Dispatchers are an extremely vital part of our team. Our Core Values at <b>Mister Quik</b> are &ldquo;to <b>Tell the Truth</b>, <b>You Before Me</b> and <b>Respect Others</b>&rdquo; and our <b>dispatch</b> team works diligently at representing these values as they strategize and make decisions throughout the day. We are looking for individuals who have a value alignment with us, possess great people skills, and love to go above and beyond for our customers. <b>Mister Quik Home Services</b> has been in business for over 25 years! Join our team today to gain a career and not just another job!</p><p><b>Why Mister Quik?</b></p><ul><li><b>Competitive pay</b></li><li>Growth and promotion opportunities</li><li>Hands on training</li><li>Health, Dental and Vision plans</li><li>Benefits including 401k, life insurance, short- &amp; long-term disability insurance</li><li>Employee &amp; family and friend&rsquo;s discount</li><li>Holiday and time off pay</li><li>Company Events</li><li>Contests &amp; Prizes</li><li>Paid training</li><li>Referral Program</li></ul><p><b>Requirements</b></p><ul><li>Ability to sit for long periods of time</li><li>Strong listening skills</li><li>Great communication skills</li><li>Comfort with a fast-paced environment and multitasking</li><li>High School diploma or equivalent</li><li>Work onsite in our office</li><li><b>Work one Saturday a month</b></li></ul><p><b>Responsibilities</b></p><ul><li>Efficiently and effectively manage high volume of inbound/outbound calls</li><li>Ensure customer satisfaction by determining customer needs</li><li>Provide customer contact via phone and email.</li><li>Must be available to work nights and weekends, variable schedule(s) and overtime as necessary</li><li>Work directly with Technicians to ensure that they arrive at customers' homes in a timely manner</li><li>Regular, consistent, and punctual attendance</li><li>Other duties as assigned</li></ul><p>Job Type: Full-time</p><p>Pay: Up to $25.00 per hour</p><p>Benefits:</p><ul><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

<div><div><b>ABOUT AAA HOOSIER:</b><br>
Since its creation in 1902, AAA has become one of North America&rsquo;s largest membership organizations. Today, AAA Hoosier provides roadside assistance, travel services, exclusive member discounts and benefits, and trusted financial and insurance services to nearly 400,000 Hoosiers. To learn more about AAA Hoosier offers, visit AAA.com.</div>
<div></div><div><b>Here's What is in it for YOU:</b></div>
<ul><li>A company culture that provides training and learning opportunities.</li>
<li>A brand that you can be proud to be part of.</li>
<li>A culture that will challenge you to be your best.</li>
<li>Health / Dental / Vision benefits.</li>
<li>Corporate Incentive Plan (CIP)</li>
<li>Paid Time Off.</li>
<li>Paid Holidays.</li>
<li>Company provided LTD &amp; Life Insurance.</li>
<li>Service Anniversary Recognition.</li>
<li>Free AAA Plus Membership.</li>
<li>Generous 401k w/ company match.</li>
<li>Company provided HSA dollars.</li>
</ul>
<div></div><div><div><b>Position Summary:</b></div>
<div>The Senior Dispatcher is responsible for acting as a subject matter expert within the Dispatch Department while assisting members and peers with roadside service needs. This role ensures that the (ERS) Emergency Road Service functions efficiently while delivering exceptional customer service to our members and associates. The Senior Dispatcher is dedicated to maintaining high standards of service and member satisfaction.</div>
</div><div><div><b>Duties and Responsibilities:</b></div>
<ul><li>Support members through contact center channels while following and upholding all MSCC (Member Services Contact Center) and HMC (Hoosier Motor Club) standards.</li>
<li>Receive and process service requests from members and the Roadside Assistance Program.</li>
<li>Monitor daily operations to ensure compliance with established performance metrics (e.g., KMI, call queues, response times) and report findings to management.</li>
<li>Provide service following AAA Hoosier Motor Club guidelines that provides our members with a totally satisfied member experience.</li>
<li>Answer team members&rsquo; questions in chat or over the phone.</li>
<li>Support training of team as requested by the Manager.</li>
<li>Perform quality assurance by listening to dispatcher calls and sharing results and trends with the Member Services Manager.</li>
<li>Assist staff in resolving member complaints, escalated calls, and technical issues using available resources.</li>
<li>Serve as a liaison between the MSCC, Field Team Dispatch Center and the Hoosier Motor Club management team to ensure smooth communication.</li>
<li>Promote AAA membership benefits through thorough knowledge of Hoosier Motor Club programs.</li>
<li>Monitor dispatch workflow and work with appropriate team members to find solutions for calls that have not been completed within club established SLA&rsquo;s.</li>
<li>Resolve technical problems by utilizing available references or resources, within shift.</li>
<li>Demonstrate proficiency in computer systems and relevant technology.</li>
<li>Escalate any situations needing further attention to the Manager on duty.</li>
<li>Perform other duties as assigned by management.</li>
</ul>
<div></div><div><b>Scheduled Shift:</b><br>
Friday - Tuesday: 10am -6:30pm</div><br>
<div></div>
<div></div><div><b>Education and/or Experience Requirements:</b></div>
<div></div><div><b>Education:</b><br>
High school diploma or general education degree (GED), required.</div>
<div><b>Experience:</b><br>
Six (6) to twelve (12) months related experience and/or training; or equivalent combination of education and experience. Thorough knowledge of Communication Centers, Dispatcher functions, or supervising others is a plus.</div><br>
<div></div>
<div><div><br>
<b>Connect with AAA Hoosier:</b><br>
<b><i>Facebook:</i></b></div>
<div>www.facebook.com/aaahoosier</div>
<div><b><i>Company Website:</i></b></div>
<div>www.hoosier.aaa.com</div></div></div></div><div></div>

Sr. Dispatcher

Explore 17+ Relay dispatcher in Indianapolis this April. Find roles across top companies and apply now to boost your career.

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Sr. Dispatcher