guest relations agent

sales specialist

sales representative

account manager

buyer

reservation agent

Fairmont

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;
Rising over the slopes of the Bosphorus, surveying centuries of history, yet silhouetted against the modern skyline of Istanbul, the Fairmont heritage of distinction and style comes to Istanbul, fusing with the city&rsquo;s storied history and traditions to bring guests an exceptional experience in the heart of one of the world&rsquo;s most talked about destinations.
Fairmont Quasar Istanbul is at once in touch with this fabulous city&rsquo;s past and part of its dynamic future, rising up from the heart of Istanbul&rsquo;s main business district. Offering sophisticated travelers 209 guest rooms with a diverse selection of restaurants and bars serving everything from elegantly crafted cocktails to exquisitely authentic Turkish cuisine. With 2,000 square meters of meeting and event space, Fairmont Quasar Istanbul is ideal for meeting and special events while the luxurious Fairmont Spa and state-of-the-art gym are the perfect places to relax and revitalize. 
Job Description 
Reservation Agent
Your knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional. As a Reservation Agent, effective and engaging communication is the key when speaking to fellow Colleagues and Guests.
What is in it for you: 
Complementary Health Insurance, Transportation Allowance, talent development opportunities and Corporate Social Responsibility activities. You will also be eligible to use Heartist Rates among all Accor Hotels. 
What you will be doing:<ul><li>
Consistently offer professional, friendly and engaging service</li><li>
Process all external and internal calls either by redirecting calls or assisting the caller</li><li>
Take ownership of the caller&rsquo;s request and ensure follow up according to the hotel&rsquo;s standards</li><li>
Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering</li><li>
Maintain and monitor the &ldquo;Reservation&rdquo; software system</li><li>
Serve as a liaison for Guests requiring information relating to all aspects of the hotel</li><li>
Handle and distribute faxes, voice messages and written messages for internal and external Guests</li><li>
Follow department policies, procedures and service standards</li><li>
Other duties as assigned</li></ul> 

Qualifications 
Your experience and skills include:<ul><li>
Good command of English</li><li>
Previous customer related experience an asset</li><li>
Must possess outstanding guest services skills and sophisticated verbal communication skills</li><li>
Computer literate in Microsoft Window applications required</li><li>
Strong interpersonal and problem solving abilities</li><li>
Highly responsible &amp; reliable</li><li>
Ability to work well under pressure in a fast paced environment</li><li>
Ability to work cohesively with fellow colleagues as part of a team</li><li>
Ability to focus attention on guest needs, remaining calm and courteous at all times</li></ul> 

Additional Information 
Your team and working environment: 
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
Note: Customization may be included for any specific local or legislative requirements, such as work permits 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Reservation Agent

Marriott International

<div>Additional Information 
Job Number25162104 
Job CategoryReservations 
LocationThe St. Regis Istanbul, Mim Kemal Oke Cad No 35, Istanbul, T&uuml;rkiye, T&uuml;rkiye, 34367 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. 
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Reservations Agent

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A timeless palace between the continents. Proudly standing on the shores of the scenic Bosphorus &ndash; the storied strait that links Europe and Asia &ndash; our lovingly restored, 19th-century Ottoman palace brings together Istanbul&rsquo;s ancient architecture, warm Turkish hospitality and contemporary accommodations. Relax in one of our traditional hammams, spend an afternoon lounging around our outdoor pool, and savour Anatolian delicacies as you admire the soaring minarets and towers of the city&rsquo;s inimitable waterfront skyline. We&rsquo;ll show you a seldom-seen side of Istanbul during your stay with us.
Four Seasons Hotel Istanbul at the Bosphorus is seeking a Reservations and Communication Agent. Don't miss this unique opportunity to be part of our award winning team, while excelling your career with the world's leading luxury hotel company! 
 
Join our Team
The Reservations and Communication Agent responsible for all incoming calls to the hotel, selling the hotel and providing information to guests. Agents are to direct the first line incoming calls to related departments, capture sales from incoming calls to Reservations and coordinate details of each reservation to ensure to hundred percent guest satisfactions. The agent&rsquo;s demeanour should reflect the quality of the hotel to our potential guests with a positive attitude, knowledge of the hotel and attention to details.
Ideal Candidate
We are looking for individuals who possess
<ul><li>Professional, service oriented, eager to help co workers, adoptable with changes
</li><li>Good understanding of all hotel departments and operations
</li><li>High level of professionalism and integrity while maintaining the confidentiality of the office
</li><li>Strong writing capabilities and a solid working knowledge of all MS systems; Word, Excel and Opera.
</li><li>Advanced proficiency in English and Turkish
</li><li>High attention to detail, strong organization skills, result orientation and the ability to multi-task in a fast paced environment.
</li><li>A positive attitude and a can-do approach to any task
</li><li>Dynamic adaptability and flexibility to the needs of night work schedule
</li>Superior Communication skills. 
<li>
 </li></ul>The ideal candidate has a minimum of 2 years or a degree in a related field is preferred, however, not essential if applicants have previous relevant work experience.
About Four Seasons Hotels Istanbul
 
A thriving metropolis that connects continents, cultures and religions, Istanbul captivates all who visit. Within this cradle of civilization, Four Seasons provides an oasis of quality and beauty in two unsurpassed locations. Four Seasons Hotel Istanbul at the Bosphorus shines with a modern, almost resort-like experience that welcomes guests with luxurious sophistication. Like staying in a friend&rsquo;s home, Four Seasons Hotel Istanbul at Sultanahmet greets guests with a warm embrace, and ushers them to a front row seat to culture, peeling back layers of history as they discover more about the world.
Sky&rsquo;s the Limit
 
Four Seasons Hotels and Resorts have been ranked FORTUNE magazine&rsquo;s &lsquo;100 Best Companies to Work For&rsquo; every year since 1998... Come and find out why! With over 100 hotels in 38 countries, Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees &ndash; people who share a single focus and are inspired to offer great service. 
 
What to Expect
 
Competitive Salary &amp; Wages
 
Private Health Insurance
 
Excellent Learning and Development opportunities
 
Complimentary Accommodation at other Four Seasons Hotels and Resorts
 
Complimentary Dry Cleaning for Business Attire
 
Complimentary Employee Meals
Discounted Indoor Parking Privileges
 
&hellip; and so much more!
 
Learn more about what it is like to work at Four Seasons, visit us:
 
http://jobs.fourseasons.com/
 
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
 
https://www.facebook.com/FourSeasonsJobs
 
https://twitter.com/FourSeasonsJobs
Legal Disclaimer:
7 Nisan 2016 tarihli Resmi Gazetede y&uuml;r&uuml;rl&uuml;&#287;e giren 6698 Say&#305;l&#305; Ki&#351;isel Verileri Koruma Kanununa istinaden, &ouml;zge&ccedil;mi&#351;inizde yer alan ki&#351;isel bilgileriniz kurum b&uuml;nyesinde olu&#351;acak mevcut ve gelecek i&#351;e al&#305;m talepleri do&#287;rultusunda istihdam ama&ccedil;l&#305; kullan&#305;lacak olup, ki&#351;isel bilgileriniz veri taban&#305;m&#305;zda gizlilik i&ccedil;erisinde saklanacakt&#305;r.
&Ouml;zge&ccedil;mi&#351;inizin veri taban&#305;m&#305;zda istemedi&#287;iniz takdirde contactus.bosphorus@fourseasons.com adresi ile ileti&#351;ime ge&ccedil;menizi rica ederiz.</div>

Reservations & Communication Agent

<div>Additional Information 
Job Number25157433 
Job CategorySales &amp; Marketing 
LocationSheraton Istanbul Levent, Buyukdere Caddesi No 3-4, Istanbul, T&uuml;rkiye, T&uuml;rkiye, 34330 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales &amp; Marketing (e.g., filing, sending emails, typing, faxing). 
Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Executive-Sales

<div>Additional Information 
Job Number25157739 
Job CategorySales &amp; Marketing 
LocationSheraton Istanbul Levent, Buyukdere Caddesi No 3-4, Istanbul, T&uuml;rkiye, T&uuml;rkiye, 34330 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales &amp; Marketing (e.g., filing, sending emails, typing, faxing). 
Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Sales Manager//Assistant Sales Manager

<div>Additional Information 
Job Number25153535 
Job CategorySales &amp; Marketing 
LocationLe M&eacute;ridien Istanbul Etiler, Cengiz Topel Caddesi No: 39, Istanbul, T&uuml;rkiye, T&uuml;rkiye, 34337 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales &amp; Marketing (e.g., filing, sending emails, typing, faxing). 
Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Sales Executive ( Group& Events)

Soho House & Co

<div>
 We are looking for "Reservation &amp; Revenue Manager" with the qualifications below;
 
 
 
 Personal Qualifications
 
 
 
 <ul>
 <li>
 Instructional and motivational skills
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Accurate and structured way of working
 </li>
 <li>
 Flexibility and good comprehension skills
 </li>
 <li>
 The attention to details and quality
 </li>
 <li>
 Organizational skills
 </li>
 <li>
 Friendly nature
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Professional education in the hospitality industry
 </li>
 <li>
 Minimum 5 years of working experience in a similar role
 </li>
 <li>
 Good command of Microsoft Office
 </li>
 <li>
 Advanced proficiency in both written and spoken English
 
 
 </li>
 </ul>
 
 Job Description
 
 
 
 <ul>
 <li>
 Maximize room revenues through a thorough understanding of all booking channels, managing inventory and rate accordingly
 </li>
 <li>
 Liaise with Reservations, Front Office and Sales to ensure the highest level of guest service is maintained while maximizing profit
 </li>
 <li>
 Play an active role in the strategic plan, marketing plan and budgeting processes
 </li>
 <li>
 Ensures accurate and timely preparation of analytical reports
 </li>
 <li>
 Deliver to our guests a total passion and commitment to excellence
 </li>
 <li>
 Take full responsibility with general enquiries, reservations, correspondence and updating guests history
 </li>
 <li>
 Take responsibility for ensuring room-type overbookings are sorted in good time
 </li>
 <li>
 Responsible for training all Reception staff on Reservation
 </li>
 <li>
 Maintain comprehensive knowledge of all reservation systems to optimize average room rate and occupancy
 </li>
 <li>
 Demonstrate full understanding and efficient operation of telephone and paging systems.
 </li>
 </ul>
</div>

Reservation & Revenue Manager - Soho House Istanbul

Explore 40+ Reservation agent in Istanbul this October. Find roles across top companies and apply now to boost your career.