sales manager

receptionist

commercial manager

spa manager

cost manager

reservation manager

Mövenpick

<div>Company Description 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS. 
Job Description 
We are seeking a highly organized and customer-focused Reservation Manager to join our team in M&ouml;venpick Waterpark Resort &amp; SPA Soma Bay. In this crucial role, you will oversee all aspects of our hotel's reservation process, ensuring seamless guest experiences from initial inquiry to arrival. As a key member of our management team, you will be responsible for optimizing occupancy, maximizing revenue, and leading a team to deliver exceptional customer service.<ul><li>
Manage and oversee the entire reservations department, ensuring efficient operations and high-quality customer service</li><li>
Develop and implement strategies to optimize occupancy rates and maximize revenue</li><li>
Lead, train, and motivate the reservations team to meet and exceed performance targets</li><li>
Monitor and analyze reservation trends, providing regular reports and insights to senior management</li><li>
Collaborate with sales, marketing, and front office teams to ensure cohesive guest experiences</li><li>
Handle complex reservations, including group bookings and VIP guests</li><li>
Resolve customer complaints and issues promptly and professionally</li><li>
Ensure accurate and up-to-date information in the reservation system</li><li>
Stay informed about local events, promotions, and competitors to adjust strategies accordingly</li><li>
Implement and maintain standard operating procedures for the reservations department</li></ul> 

Qualifications 
<ul><li>
Proven experience in hotel reservations or front office management, preferably in a luxury or 5-star hotel</li><li>
Strong knowledge of reservation systems (e.g., Opera, Opera Cloud, PMS) and revenue management principles</li><li>
Excellent leadership and team management skills</li><li>
Exceptional customer service and communication abilities</li><li>
Demonstrated ability to optimize occupancy, maximize revenue, and manage room allocations efficiently</li></ul>
Flexibility to work various shifts, including weekends and holidays, as needed 
Additional Information 
<ul><li>
Good communication and customer contact skills</li><li>
Service oriented with an eye for details</li><li>
Ability to work effectively and contribute in a team</li><li>
Self-motivated and energetic</li><li>
Well-presented and professionally groomed at all times</li></ul></div>

Reservation Manager

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A true home away from home. Four Seasons Resort at Sharm El Sheikh dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and encourage to offer phenomenal service.
<h3 class="jobSectionHeader">About the role
</h3>Four Seasons Resort Sharm El Sheikh is seeking an experienced and results-driven Reservations Manager to oversee the reservations operation and contribute to maximizing revenue and guest satisfaction. This role is vital in leading the team to provide seamless, high-quality service while ensuring room availability and pricing are managed strategically.
<h3 class="jobSectionHeader">What you will do
</h3><ul><li>Lead, train, and mentor the Reservations team, ensuring professional and efficient service in line with Four Seasons standards.
</li><li>Manage room and rate availability to maximize occupancy and revenue, using strategic forecasting and analysis.
</li><li>Collaborate with the Sales team to manage group bookings, ensuring accurate tracking of files, cut-off dates, and special requirements.
</li><li>Oversee daily operations including handling VIP bookings, return guest preferences, and special requests.
</li><li>Control and analyze daily pick-up, cancellations, no-shows, and sources of reservations to guide business decisions.
</li><li>Prepare and distribute daily, weekly, and monthly occupancy and revenue forecasts.
</li><li>Maintain accurate records and ensure timely distribution of reservation confirmations and guest communication.
</li><li>Resolve guest concerns and billing disputes with professionalism and discretion.
</li><li>Ensure all staff are trained in hotel services, room categories, and upselling techniques to enhance revenue and guest experience.
</li><li>Liaise with other Four Seasons properties and local Reservations Managers to share best practices and enhance performance.
</li></ul><h3 class="jobSectionHeader">What you bring
</h3><ul><li>Education: Bachelor's degree in hospitality management or related field, or equivalent combination of education and experience.
</li><li>Experience: Minimum 2 years in a managerial role within the (Reservations Department or Rooms Division) with proven success in leading and developing a team.
</li><li>Leadership &amp; Communication: Strong leadership skills with excellent interpersonal, verbal, and written communication abilities in English, additional languages are an advantage.
</li><li>Technical Skills: Proficiency in Microsoft Office (Excel, Word, Outlook) and strong overall computer literacy.
</li><li>Systems Knowledge: Hands-on experience with hotel property management system.
</li><li>Problem-Solving &amp; Organization: Ability to remain composed under pressure, prioritize tasks effectively, and maintain accuracy in high-volume situations.
</li><li>Guest Focus: Demonstrated commitment to exceptional guest service, ensuring each reservation inquiry is handled with care, accuracy, and professionalism.
</li></ul><h3 class="jobSectionHeader">What we offer:
</h3><ul><li>Competitive Salary, wages, and a comprehensive benefits package
</li><li>Excellent Training and Development opportunities
</li><li>Employee Discount for stays at any Four Seasons worldwide
</li><li>Complimentary Dry Cleaning for Employee Uniforms
</li><li>Complimentary Employee Meals
</li><li>Transportation provided to and from the resort
</li><li>Career advancement opportunities within the Four Seasons global network
</li><li>Work in a multicultural, supportive team in one of Egypt&rsquo;s most beautiful Red Sea destinations
</li></ul><h3 class="jobSectionHeader">Schedule &amp; Hours:
</h3><ul><li>Full-time position</li></ul></div>

Kempinski Hotels

<div>
 
 Department:
 
 Revenue &amp; Reservations
 
 
 
 Location:
 
 Egypt - Safaga
 
 
 
 Description
 
 
 
 <ul>
 <li>
 Kempinski Reservation standards are implemented and complied to.
 </li>
 <li>
 All relevant data is entered and maintained in the systems in a timely and accurate manner.
 </li>
 <li>
 Data is reviewed on an ongoing basis.
 
 
 </li>
 </ul>
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.
 </li>
 <li>
 Ensure clients&rsquo; satisfaction and adherence to Kempinski service standards.
 </li>
 <li>
 Follow internal credit policy.
 </li>
 <li>
 Follow up on lost business and bring information about them to the knowledge of the department superiors.
 </li>
 <li>
 Spot-check reservations made the previous day and check all VIP arrivals
 </li>
 <li>
 Test calls LQA / IFH results &gt; 85%.
 </li>
 <li>
 Follow the internal up-sell programme for Reservations department.
 </li>
 <li>
 Perform any other duties as assigned to them by management.
 
 
 </li>
 </ul>
 
 Skills, Knowledge And Expertise
 
 
 
 <ul>
 <li>
 Opera central systems knowledge.
 </li>
 <li>
 Knowledge of Opera PMS is imperative.
 </li>
 <li>
 Excellent MS Office knowledge.
 </li>
 <li>
 Knowledge of revenue management reports and market performance reports.
 </li>
 <li>
 Ability to maintain the highest standards of professionalism, ethics, grooming, and attitude.
 </li>
 <li>
 Excellent communication skills.
 </li>
 <li>
 English - excellent oral and written skills.
 
 
 </li>
 </ul>
 
 About Kempinski
 
 
 
 Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.
 
 
 Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.
 
 
 For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.
 
 
 In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.
</div>

Reservation Agent (Egyptian Only)

Nawy

<div>
 Manage and coordinate all reservations across the apart-hotel portfolio, ensuring accurate inventory control, optimal allocation of bookings, and timely, professional communication with guests and sales channels across Cairo and North Coast properties.
 
 
 Key Responsibilities
 
 
 Manage all booking inquiries received via direct channels, OTAs, corporate partners, and sales leads
 
 
 Allocate reservations to the appropriate building and apartment type based on availability, guest requirements, and operational considerations
 
 
 Maintain real-time inventory and availability across all properties in Cairo and the North Coast
 
 
 Pre-approve bookings in line with occupancy rules, pricing strategy, and house policies
 
 
 Coordinate closely with building supervisors and front office teams regarding arrivals, special requests, and overbooking prevention
 
 
 Update and manage rates, restrictions, and availability in the PMS and booking channels (as authorized)
 
 
 Apply rates, promotions, and length-of-stay rules accurately
 
 
 Respond to guest inquiries prior to arrival, including questions related to apartment types, amenities, policies, and location
 
 
 Ensure pre-arrival requirements are completed (payment, IDs,..)
 
 
 Share access details and QR codes with guest (Sahel)
 
 
 Confirm apartment readiness with GOS before releasing check-in instructions
 
 
 Ensure compliance with occupancy limits, visitor policies, and legal requirements when confirming reservations
 
 
 Prepare and share daily and weekly reservation and occupancy reports with Operations and Management
 
 
 Flag potential issues related to overbooking, maintenance blocks, or special events impacting availability
 
 
 Ensure compliance with cancellation and payment policies
 
 
 Maintain accurate reservation and guest records
 
 
 Daily Checklist
 
 
 Review inventory and availability for all Cairo and North Coast properties
 
 
 Monitor new bookings, cancellations, and modifications
 
 
 Respond to all booking inquiries within SLA
 
 
 Allocate and confirm reservations accurately in the PMS
 
 
 Confirm readiness with Operations/ GOS before sending check in instructions
 
 
 Coordinate with operations on blocked units or out-of-order apartments
 
 
 Update booking notes with guest preferences or special requests
 
 
 Weekly Checklist
 
 
 Review forward occupancy, pickup and demand trends
 
 
 Align with operations on upcoming high-occupancy periods
 
 
 Verify rate plans and restrictions across channels
 
 
 Prepare weekly reservations, occupancy and revenue reports
</div>

Sales Executive

Nawy Real Estate

<div>Manage and coordinate all reservations across the apart-hotel portfolio, ensuring accurate inventory control, optimal allocation of bookings, and timely, professional communication with guests and sales channels across Cairo and North Coast properties.
Key Responsibilities
Manage all booking inquiries received via direct channels, OTAs, corporate partners, and sales leads
Allocate reservations to the appropriate building and apartment type based on availability, guest requirements, and operational considerations
Maintain real-time inventory and availability across all properties in Cairo and the North Coast
Pre-approve bookings in line with occupancy rules, pricing strategy, and house policies
Coordinate closely with building supervisors and front office teams regarding arrivals, special requests, and overbooking prevention
Update and manage rates, restrictions, and availability in the PMS and booking channels (as authorized)
Apply rates, promotions, and length-of-stay rules accurately
Respond to guest inquiries prior to arrival, including questions related to apartment types, amenities, policies, and location
Ensure pre-arrival requirements are completed (payment, IDs,..)
Share access details and QR codes with guest (Sahel)
Confirm apartment readiness with GOS before releasing check-in instructions
Ensure compliance with occupancy limits, visitor policies, and legal requirements when confirming reservations
Prepare and share daily and weekly reservation and occupancy reports with Operations and Management
Flag potential issues related to overbooking, maintenance blocks, or special events impacting availability
Ensure compliance with cancellation and payment policies
Maintain accurate reservation and guest records
Daily Checklist
Review inventory and availability for all Cairo and North Coast properties
Monitor new bookings, cancellations, and modifications
Respond to all booking inquiries within SLA
Allocate and confirm reservations accurately in the PMS
Confirm readiness with Operations/ GOS before sending check in instructions
Coordinate with operations on blocked units or out-of-order apartments
Update booking notes with guest preferences or special requests
Weekly Checklist
Review forward occupancy, pickup and demand trends
Align with operations on upcoming high-occupancy periods
Verify rate plans and restrictions across channels
Prepare weekly reservations, occupancy and revenue reports</div>

Soar

<div>
 
 
 About us:
 
 
 
 Soar is a global fintech startup that specializes in financing and investment. Currently headquartered in Saudi Arabia, Soar is growing throughout the region with a mission to help people achieve their financial goals with innovative financial and property investment solutions and tools through its multi-purpose platform, designed to offer a simple and seamless user experience.
 
 
 
 Role Summary:
 
 
 
 The Product Manager will own the end-to-end digital product experience that enables customers to discover, purchase, and finance residential properties in a single, seamless journey. This role sits at the intersection of proptech and fintech, focusing on property transactions as the primary product, with mortgage and banking services embedded into the buying flow.
 
 
 The role requires strong understanding of real estate processes, mortgage products, and digital marketplaces, with the ability to deliver compliant, scalable products in the Saudi market.
 
 
 
 Key Responsibilities:
 
 
 
 Product Vision &amp; Strategy (PropTech-First)
 
 <ul>
 <li>
 Define and own the product vision for a digital property-purchase journey with embedded mortgage financing.
 </li>
 <li>
 Design and evolve end-to-end user journeys from:
 </li>
 <li>
 Property discovery and comparison
 </li>
 <li>
 Eligibility and affordability checks
 </li>
 <li>
 Mortgage offers and approvals
 </li>
 <li>
 Reservation, booking, and transaction completion
 </li>
 <li>
 Align product strategy with business growth objectives, partner needs, and regulatory constraints.
 </li>
 </ul>
 
 Property Marketplace &amp; Developer Integrations:
 
 <ul>
 <li>
 Own product capabilities related to:
 </li>
 <li>
 Property listings and inventory management
 </li>
 <li>
 Developer and broker onboarding
 </li>
 <li>
 Property eligibility, availability, and pricing
 </li>
 <li>
 Unit-level data accuracy and lifecycle status
 </li>
 <li>
 Define integration requirements with:
 </li>
 <li>
 Real estate developers and brokers
 </li>
 <li>
 Property management and listing systems
 </li>
 <li>
 Government real estate registries and platforms
 </li>
 </ul>
 
 Embedded Mortgage &amp; Banking Enablement:
 
 <ul>
 <li>
 Lead the design of embedded mortgage journeys within the property-purchase flow, including:
 </li>
 <li>
 Buyer pre-qualification and affordability checks
 </li>
 <li>
 Mortgage offer comparison and selection
 </li>
 <li>
 Approval, booking, and financing confirmation
 </li>
 <li>
 Work closely with partner banks and lenders to:
 </li>
 <li>
 Define digital integration and data exchange requirements
 </li>
 <li>
 Optimize approval times and conversion rates
 </li>
 <li>
 Ensure consistent customer experience across lenders
 </li>
 </ul>
 
 Regulatory, Risk &amp; Compliance:
 
 
 Ensure product flows comply with:
 
 <ul>
 <li>
 SAMA regulations
 </li>
 <li>
 Real estate and mortgage regulations in Saudi Arabia
 </li>
 <li>
 KYC, AML, and data privacy requirements
 </li>
 <li>
 Partner with Risk, Compliance, and Legal teams to embed controls into the product experience without degrading usability.
 </li>
 <li>
 Support audits and regulatory reviews related to property and financing workflows.
 </li>
 </ul>
 
 Transaction &amp; Operations Enablement:
 
 <ul>
 <li>
 Design product flows that support:
 </li>
 <li>
 Property reservation and booking
 </li>
 <li>
 Document collection and verification
 </li>
 <li>
 Contracting and approvals
 </li>
 <li>
 Exception handling and manual interventions
 </li>
 <li>
 Ensure seamless handoffs between customers, developers, banks, and internal operations teams.
 </li>
 </ul>
 
 Delivery &amp; Execution :
 
 <ul>
 <li>
 Translate product vision into epics, features, and user stories.
 </li>
 <li>
 Work closely with engineering, design, and operations to deliver high-quality solutions.
 </li>
 <li>
 Manage dependencies across external partners and internal squads.
 </li>
 </ul>
 
 Metrics &amp; Outcomes :
 
 <ul>
 <li>
 Own and track proptech-focused KPIs, including:
 </li>
 <li>
 Conversion from property view to reservation
 </li>
 <li>
 Conversion from reservation to mortgage approval
 </li>
 <li>
 Time to financing approval and transaction completion
 </li>
 <li>
 Drop-off points across the buyer journey
 </li>
 <li>
 Partner satisfaction (developers and banks)
 </li>
 </ul>
 
 
 Required Skills &amp; Experience:
 
 
 <ul>
 <li>
 4+ years of Product Management experience in proptech, fintech, real estate, or digital marketplaces.
 </li>
 <li>
 Strong understanding of:
 </li>
 <li>
 Residential property sales and buyer journeys
 </li>
 <li>
 Mortgage and home financing products
 </li>
 <li>
 Digital transaction and booking flows
 </li>
 <li>
 Experience building products with multiple external integrations.
 </li>
 <li>
 Proven ability to work in regulated environments.
 </li>
 <li>
 Strong stakeholder management and analytical skills.
 </li>
 </ul>
 
 
 Preferred Qualifications:
 
 
 
 &bull; Experience with Saudi real estate developers or brokers.
 
 
 &bull; Familiarity with local mortgage regulations and SAMA guidelines.
 
 
 &bull; Experience integrating with banks, credit bureaus (e.g., SIMAH), or government platforms (e.g., Nafath, Absher).
 
 
 &bull; Arabic language proficiency.
 
</div>

Product Manager - PropTech (Property Sales & Mortgage Enablement)

Mercure

<div>
 
 Job Description
 
 
 
 <ul>
 <li>
 Closely deal with all requests, problems and needs of guests staying at the hotel and find solutions to problems, focusing on guest satisfaction.
 </li>
 <li>
 Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly.
 </li>
 <li>
 Handle guest complaints and find solutions, report any problems that take time to solve to his/her direct manager and follow-up on the matter.
 </li>
 <li>
 Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have.
 </li>
 <li>
 Make &ldquo;Guest Contacts&rdquo; during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these.
 </li>
 <li>
 Write down any comments, requests, suggestions and complaints received from guests during the day and report together with their answers and actions.
 </li>
 <li>
 Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers.
 </li>
 <li>
 Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organisation together with the related departments and monitor the organisation.
 </li>
 <li>
 Work in coordination with all departments and ensure the flow of necessary information.
 </li>
 <li>
 Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest.
 </li>
 <li>
 Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible.
 </li>
 <li>
 Follow the VIP procedures and greet VIP guests and bid them farewell.
 </li>
 <li>
 Walk agency representatives and potential guests around the facility.
 </li>
 <li>
 Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments.
 </li>
 <li>
 Handle guest requests for the A la Carte restaurants and fill out a reservation form for each A la Carte restaurant and inform the F&amp;B Department.
 </li>
 <li>
 Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Guest Relations Manager/Supervisor about the atmosphere.
 </li>
 <li>
 Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility.
 </li>
 <li>
 Support hotel sales. Is authorised to sell charged services.
 </li>
 <li>
 Take part in the Emergency Response Teams.
 </li>
 <li>
 Keep any items that guests lose in the facility or forget in their room when checking-out. Deliver any lost and found to guests still at the hotel or send them by mail.
 </li>
 <li>
 Respond to guest inquiry forms and all written suggestions, complaints etc.
 </li>
 <li>
 Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Guest Relations Manager.
 </li>
 <li>
 Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions.
 </li>
 <li>
 Take part in training programmes and departmental internal communication meetings.
 </li>
 <li>
 Due to being in direct contact with guests, must always look clean, neat and fresh.
 </li>
 <li>
 To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).
 </li>
 <li>
 To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.
 </li>
 <li>
 To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.
 </li>
 <li>
 Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.
 </li>
 <li>
 Carry out all other duties assigned by managers and hotel management not specified in the job description.
 
 
 </li>
 </ul>
 Qualifications
 
 
 <ul>
 <li>
 At least a vocational high school certificate or a related field or equivalent experience.
 </li>
 <li>
 Proven experience in the same role within the hotel industry.
 </li>
 <li>
 Knowledge of hotel operations, service standards, and guest expectations.
 </li>
 <li>
 Effective communication and interpersonal abilities.
 </li>
 <li>
 Detail-oriented and capable of managing multiple tasks and priorities.
 </li>
 <li>
 Flexibility to adapt to a dynamic and fast-paced environment.
 </li>
 <li>
 Fluency in verbal and written English is essential.
 </li>
 <li>
 Additional Russian language is a must, Arabic will be an advantage.
 </li>
 </ul>
</div>

Guest Relations Agent

Explore 638+ Reservation manager in Egypt this March. Find roles across top companies and apply now to boost your career.

638 reservation manager jobs In Egypt

Reservation Manager

Reservation Manager

Reservation Agent (Egyptian Only)

Sales Executive

Sales Executive

Product Manager - PropTech (Property Sales & Mortgage Enablement)

Guest Relations Agent