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reservation specialist

Ramzin Luxury Yacht

Job Title: Reservation OfficerLocation: United Arab Emirates Job Type: Full-Time Industry: Hospitality / Travel / Holiday HomesJob Description:We are seeking a detail-oriented and customer-focused Reservation Officer to join our team. The Reservation Officer will be responsible for handling booking inquiries, managing reservations, and ensuring a seamless and positive experience for clients looking to book accommodations or travel services.The ideal candidate will have excellent communication skills, a strong customer service mindset, and proficiency with reservation systems and booking software.Key Responsibilities:<ul><li>Manage and process reservations for hotel rooms, holiday homes, or travel packages via phone, email, and online channels</li><li>Respond promptly and professionally to customer inquiries and provide accurate information regarding availability, rates, policies, and services</li><li>Coordinate with front office, housekeeping, and other relevant departments to ensure smooth check-ins and guest satisfaction</li><li>Handle modifications, cancellations, and special requests while adhering to company policies</li><li>Maintain accurate and up-to-date records of reservations in the booking system or CRM</li><li>Assist customers with payment procedures and confirm booking details</li><li>Resolve any reservation-related issues or complaints in a timely and effective manner</li><li>Generate daily, weekly, and monthly reports on booking trends and occupancy rates</li><li>Collaborate with sales and marketing teams to support promotions and campaigns</li><li>Stay updated on company offerings, pricing, and local regulations</li></ul>Requirements:<ul><li>Proven experience as a Reservation Officer or similar role in hospitality or travel</li><li>Proficiency in reservation software (e.g., Opera, Amadeus, Sabre, or proprietary systems)</li><li>Excellent verbal and written communication skills in English (additional languages are a plus)</li><li>Strong customer service and problem-solving skills</li><li>Ability to multitask and work efficiently in a fast-paced environment</li><li>Attention to detail and organizational skills</li><li>Flexible to work shifts, including weekends and holidays, if required</li><li>UAE Driving License (preferred but not mandatory)</li></ul>What We Offer:<ul><li>Competitive salary and benefits package</li><li>Professional and supportive work environment</li><li>Opportunities for career development and training</li><li>Exposure to the hospitality and travel industry dynamics</li></ul>About Us:[Ramzin Group of Companies ] is a leading provider of quality accommodations and travel solutions in the UAE, committed to delivering exceptional guest experiences through efficient and friendly service.Submit your application : hr@ramzingroup.com/saba@ramzingroup.comJob Type: Full-timePay: AED2,800.00 - AED4,000.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Experience:<ul><li>Reservation Officer in UAE: 2 years (Required)</li></ul>Language:<ul><li>English, Hindi, Arabic, or addition is a plus (Preferred)</li></ul>Willingness to travel:<ul><li>25% (Preferred)</li></ul>

Reservation Officer

Grand Excelsior Hotel Bur Dubai

<ul><li>Processes reservations from the sales office, other hotel departments, and travel agents.</li><li>Knows the type of rooms available as well as their location and layout.</li><li>Knows the selling status, rates, and benefits of all package plans.</li><li>Knows the credit policy of the hotel and how to code each reservation.</li><li>Creates and maintains reservation records by date of arrival and alphabetical listing.</li><li>Determines room rates based on the selling tactics of the hotel.</li><li>Prepares letters of confirmation.</li><li>Communicates reservation information to the front desk.</li><li>Processes cancellations and modifications and promptly relays this information to the front desk.</li><li>Understands the hotel&rsquo;s policy on guaranteed reservations and no-shows.</li><li>Processes advance deposits on reservations.</li><li>Tracks future room availabilities based on reservations.</li><li>Helps develop room revenue and occupancy forecasts.</li><li>Prepares expected arrival list for front office use.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Can you join immediately?</li></ul>Education:<ul><li>High school or equivalent (Preferred)</li></ul>Experience:<ul><li>Hotel: 1 year (Preferred)</li><li>Reservation Agent: 1 year (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>

Reservation Agent

Riviera Hotel Dubai

<ul><li>Respond to reservation inquiries via phone, email, online platforms, or in person.</li><li>Process and confirm individual and group reservations.</li><li>Input reservations accurately into the Property Management System (PMS) or booking software.</li><li>Manage room availability and allocation according to business demands.</li><li>Coordinate with front office, sales, and housekeeping to ensure smooth guest experiences.</li><li>Handle reservation modifications, cancellations, and special requests.</li><li>Monitor and manage overbooking and no-shows.</li><li>Provide detailed information about the property, amenities, pricing, and policies.</li><li>Upsell higher-category rooms and services when appropriate to maximize revenue.</li><li>Generate daily, weekly, or monthly reservation and occupancy reports.</li><li>Ensure compliance with company policies and procedures regarding bookings and payments.</li></ul>*Job Type: Full-time

Holiday Inn Express, Dubai Airport

Convert bedroom accommodation enquiries into bookings on the phone, in person or by letter.Record and process using a computer bookings system, cancellations and amendments via phone, fax or email promptly and in line with company standards.Manage hotel selling strategy by opening and closing to specified rates linked to hotels business plan and as directed by your line manager.Liaise and communicate special requirements to other departments e.g. Cots, VIP&rsquo;s and late arrivals.Prepare reports using both computerised reservation system and other computer software such as Word and Excel.Record and manage bookings that failed to arrive.x Sell the Holiday Inn Express products and services (Owned by Ishraq Gulf Real Estate) using up-selling and suggestive selling techniques.Job Types: Full-time, PermanentApplication Question(s):<ul><li>Are you locally available?</li><li>Do you have at least one year experience working as Reservation Agent in a hotel?</li><li>Are you immediately available?</li></ul>

Accor

<div><div>Company Description</div> 
SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.
Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.
A wondrous and striking landmark in Downtown District, designed by the award- winning architects and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.<div> 
Job Description</div><ul><li> 
Accountable for maximizing revenue by converting reservation enquiries in accordance with the hotel selling strategy, and providing an excellent standard of customer service</li><li>To answer all incoming reservation enquiries, by telephone, fax or email, in a timely manner, to the agreed departmental standard, and wherever possible convert them into bookings</li><li>To be fully knowledgeable in the operation, functionality and standards required in using Opera and Delphi</li><li>To adhere to the minimum rate / minimum stay selling strategies, as implemented by the revenue team, whilst always attempting to gain the highest possible revenue advantage for the hotel</li><li>To input reservations into Opera reservation system, ensuring all details are accurate and complete in line with agreed departmental standards</li><li>To update any special requests and billing details in Opera</li><li>To give a polite and friendly response to all incoming telephone enquiries</li><li>To be fully aware of the hotels facilities and to pass information on to the customers, and to maximize hotel revenue by taking every opportunity to up-sell products and hotel services wherever possible</li><li>To process all enquiries and reservation confirmations on the same day as receipt</li><li>To maintain accurate filing systems for all correspondence within the department</li><li>To build a good rapport with customers / regular bookers on the telephone to encourage future loyalty and business opportunities</li><li>To identify potential sales leads for the sales team to develop future accounts</li><li>To be aware of the hotels financial targets and the contribution made by the reservations team in achieving those targets</li><li>To ensure a high degree of personal skills, accuracy and attention to detail, and a positive attitude</li><li>To perform as part of a team, assisting colleagues where necessary and carrying out relevant duties as requested by the Reservations Supervisor and Regional Director of Revenue</li></ul><div> 
Qualifications</div><ul><li> 
High School Diploma or equivalent required. College Degree in Business, Hospitality, or Related field preferred</li><li>One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel</li><li>Hotel reservations experience gained in the Middle East preferable</li><li>Enter and locate work related information using computers and/or point of sale systems</li><li>Possess a gracious, friendly, and fun demeanor</li><li>Ability to multitask, work in a fast paced environment and have a high level attention to detail</li><li>Strong verbal and written communication skills in English with Arabic and other languages preferred</li><li>Maintain positive and productive working relationships with other employees and departments</li><li>Ability to work independently and to partner with others to promote an environment of teamwork</li></ul></div>

Reservations Agent

<div>Company Description 
SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.
Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.
A wondrous and striking landmark in Downtown District, designed by the award- winning architects and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight. 
Job Description<ul><li> 
Adhere to the Hotel&rsquo;s policies and the department&rsquo;s standards of operation and be aware of the company&rsquo;s work ethics and code of conduct.</li><li>Represent the department and the Hotel through grooming and right attitude.</li><li>Understanding Principles of Ennismore in achieving guest satisfaction and working standards to maximize revenue through the conversion of guest inquiries to actual sales.</li><li>Be fluent in Hotel products and Services and identify sales opportunities</li><li>Handle online bookings, emails and phone calls related to restaurant reservations and be updated on the hotel happenings.</li><li>Be flexible in sales technique through offering right product to the right customer at the right time.</li><li>Review Booked Report and reservation accuracy.</li><li>Keep all equipment clean and in good working condition and reporting problems immediately to the Manager for action.</li><li>Actively participate in promoting loyalty programs.</li><li>Check and take necessary details with customers who has concern or complaint related to F&amp;B and reservation to act and correct any problems.</li><li>Handle customer call, personal or email inquiries professionally and in courteous manner from the first greetings up to closing the transaction with the guest.</li><li>Have a sound knowledge and always be updated with the current F&amp;B activation, Promotions, Deals and Partnership and be ready to explain the items upon request to assist the guests in making decision.</li><li>Provide personalized service to guests and anticipate their needs that can lead to guest loyalty.</li><li>Extend assistance to other departments if required or necessary, develop and maintain corrective and cooperative working relationship with colleagues.</li><li>Prepare the Proposal, Proforma Invoice and bill by online payment, card or cash, for special F&amp;B Events and Group bookings. Present it in professional manner, collect payment from the guests and return credit cards or change along with the receipt promptly.</li><li>Clarify with guest the minimum age requirements for consumption of alcoholic beverages in accordance to government regulations.</li><li>Assist the Hostess in welcoming and seating the guests, answering calls, taking reservations especially during busy days and peak hours.</li></ul> 
Qualifications<ul><li> 
Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.</li><li>Ability to speak, listen and write effectively. Good knowledge of the English (and local) language which is the primary language used in the hotel.</li><li>Knowledge of all restaurant information and promotion.</li><li>Basic understanding of computer and computer software including Micros, Opera and seven rooms.</li><li>Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments.</li><li>Be able to work with others in professional manner whilst achieving common goal and demonstrate sensitivity and awareness of workforce diversity in a multicultural setting.</li><li>Willingness to learn new skill and technique necessary to perform the expected responsibilities related to the position</li></ul></div>

Food & Beverage Reservations Agent

Job Title: Sales &amp; Reservation Executive Department: Sales &amp; Marketing / Front Office / Reservations Reports To: Sales Manager / Revenue Manager / Front Office ManagerJob Summary:The Sales &amp; Reservation Executive is responsible for managing guest reservations and supporting sales efforts to drive revenue in the hospitality business. This role involves responding to inquiries, converting leads into bookings, maintaining reservation systems, and assisting with group and corporate bookings. The position requires excellent communication skills, attention to detail, and a customer-focused mindset to ensure a seamless booking experience for guests.Key Responsibilities:Reservations:<ul><li>Handle incoming reservation requests via phone, email, and online platforms promptly and accurately.</li><li>Input and manage bookings in the Property Management System (PMS).</li><li>Ensure all guest information is complete and accurate, including payment details and special requests.</li><li>Coordinate with front office, housekeeping, and other departments to ensure smooth guest arrivals and departures.</li><li>Monitor room availability and apply overbooking strategies or restrictions as per revenue management guidelines.</li><li>Maintain reservation records and prepare daily, weekly, and monthly occupancy reports.</li></ul>Sales Support:<ul><li>Assist in identifying and responding to corporate, group, and travel agency inquiries.</li><li>Prepare proposals, quotations, and contracts for groups, events, or long-term stays.</li><li>Follow up on leads to convert inquiries into confirmed bookings.</li><li>Support marketing campaigns and promotions by communicating offers to potential clients.</li><li>Participate in hotel site inspections and client meetings when required.</li><li>Maintain client databases and contribute to sales forecasting and reporting.</li></ul>Qualifications:<ul><li>Degree or diploma in Hospitality Management, Business, or a related field.</li><li>1&ndash;3 years of experience in reservations, front office, or sales within the hospitality industry.</li><li>Familiarity with Property Management Systems (e.g., Opera, Protel, or Cloudbeds).</li><li>Strong communication and interpersonal skills.</li><li>Excellent organizational and time-management abilities.</li><li>Proficient in MS Office and email correspondence.</li><li>Ability to multitask in a fast-paced environment with a high level of accuracy.</li></ul>Key Competencies:<ul><li>Guest Service Orientation</li><li>Sales &amp; Negotiation Skills</li><li>Attention to Detail</li><li>Verbal and Written Communication</li><li>Team Collaboration</li><li>Problem-Solving &amp; Initiative</li><li>Technology Proficiency (PMS &amp; CRM tools)</li></ul>submit your application through saba@ramzingroup.com / hr@ramzingroup.comJob Type: Full-timePay: AED2,400.00 - AED2,500.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>in UAE: 1 year (Required)</li></ul>Language:<ul><li>English, Hindi, Arabic (addition language is a plus) (Required)</li></ul>

Sales & Reservation Executive

Explore 563+ Reservation specialist in Dubai this October. Find roles across top companies and apply now to boost your career.

563 reservation specialist jobs IN Dubai

Reservation Officer

Reservation Agent

Reservation Agent

Reservation Agent

Reservations Agent

Food & Beverage Reservations Agent

Sales & Reservation Executive