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reservation specialist

Grand Excelsior Hotel Bur Dubai

<ul><li>Respond promptly to phone calls, emails, chats, and online booking requests.</li><li>Provide clear and accurate information about availability, pricing, policies, and services.</li><li>Assist clients with modifications, cancellations, and special requests.</li><li>Enter reservation details accurately into the reservation or CRM system.</li><li>Verify payment information, apply promotions, and follow company protocols for deposits and guarantees.</li><li>Review bookings daily for accuracy and follow up on incomplete or pending reservations.</li><li>Up-sell and cross-sell services or upgrades to optimize revenue.</li><li>Promote relevant packages, offers, and loyalty programs.</li><li>Meet or exceed individual and team sales targets.</li><li>Prepare daily reports on reservations, occupancy/availability, or sales performance as required.</li><li>Maintain knowledge of company policies, events, pricing updates, and system changes.</li><li>High school diploma or equivalent required; college coursework in hospitality, business, or related fields preferred.</li></ul>Qualifications<ul><li>Previous customer service or reservations experience</li><li>Excellent verbal and written communication skills.</li><li>Strong attention to detail and accuracy.</li><li>Ability to multitask in a fast-paced environment.</li><li>Proficiency with reservation systems, MS Office.</li><li>Strong problem-solving and customer service orientation.</li><li>Ability to work in shifts, including weekends and holidays, depending on business requirements.</li></ul>Job Type: Full-time

Reservation Agent

Intercity Hotel Dubai Jaddaf Waterfront

Hotel reservation agents are responsible for keeping accurate records about customer bookings, payments, and any additional information that hotel staff might need when interacting with a guest. They might also use records to follow up with previous customers to encourage them to book another stay at the hotel.<ul><li>Checking reservations daily for compliance to ensure that the minimum response time is Checking reservations daily for compliance to ensure that the minimum response time is maintained for all reservation requests.</li><li>Ensuring that quality of reservation is maintained in terms of guest details, rates, payment methods etc.</li><li>Planning and using efficient organizational skills to run the daily operation.</li><li>Organizing on-the-job and weekly training for all staff.</li><li>To keep reservations staff informed on all changes or developments within the hotel and the company.</li><li>To spot-Check reservations made the previous day and Check all VIP arrivals</li><li>Training, developing, and motivating staff to increase productivity.</li></ul>Job Type: Full-timeExperience:<ul><li>Hotel Industry: 1 year (Required)</li></ul>

Reservations Agent

Naumi Hotel Dubai

Join Naumi Hotels in Revolutionizing Dubai's Hospitality Scene!Imagine spearheading the launch of a bold, design-driven boutique hotel brand in the heart of Dubai's pulsating energy, where innovation meets opulence and every guest experience is a masterpiece of whimsy and sophistication.Naumi Hotels, the acclaimed trailblazer from Singapore with iconic properties across Asia-Pacific, is making its electrifying debut in the UAE this October 2025. We're transforming the contemporary chic dusitD2 Kenz Hotel in Barsha Heights, a prime gem on Sheikh Zayed Road, steps from Internet City Metro and surrounded by Dubai's thriving business hubs, universities and world class shopping into Naumi Hotel Dubai.Naumi Hotel Dubai isn&rsquo;t just another opening, it&rsquo;s a bold new chapter in Barsha Heights. With a rooftop infinity pool overlooking the skyline, a spa and fitness hub and vibrant Thai and Mediterranean dining, we&rsquo;re bringing our signature mix of playful design, sustainability and personalized hospitality to the city.We&rsquo;re looking for a Reservations Agent who will play a crucial role in handling all incoming calls, emails, and online inquiries regarding hotel room reservations. The role ensures that guest reservations are processed efficiently and accurately while maintaining a high level of customer service and professionalism. This position plays a key role in maximizing room occupancy and revenue while ensuring guest satisfaction.<ul><li>Reservation Handling - Answer incoming calls and respond to reservation inquiries promptly and professionally. Process individual and group bookings via phone, email, and online booking platforms. Accurately enter guest reservation details into the Property Management System (PMS). Modify, cancel, or update existing reservations per guest request or hotel policy. Verify room availability, rates, packages, and special promotions before confirming reservations. Coordinates visa processing for guests whenever request arises.</li><li>Customer Service - Provide detailed information about the hotel&rsquo;s facilities, services, room types, packages, and local area attractions. Address and resolve customer concerns, complaints, or special requests with a focus on satisfaction. Follow up with guests as needed to confirm details or provide assistance pre-arrival.</li><li>Revenue &amp; Yield Management - Apply up-selling and cross-selling techniques to maximize room sales and hotel revenue. Follow hotel yield management strategies when quoting rates and availability. Monitor and report booking trends and suggest improvements to increase revenue.</li><li>Administrative &amp; System Tasks - Maintain accurate and up-to-date records in the PMS and reservation systems. Generate daily, weekly, or monthly reservation reports for internal use. Coordinate with Front Office, Sales, Housekeeping, and other departments to ensure smooth operations. Maintain knowledge of current room availability and future forecasts.</li><li>Compliance &amp; Policies - Adhere to all company and departmental policies and procedures. Handle credit card and guest information securely and in accordance with data protection laws. Maintain confidentiality of guest and hotel information at all times.</li></ul>Job Types: Full-time, PermanentPay: AED1,500.00 - AED1,800.00 per month

Peninsula Hospitality Group

<ul><li>Process and manage reservations: Handle booking requests, modifications, and cancellations for hotel rooms and related services through various channels like phone, email, and online systems.</li><li>Provide guest information: Answer questions about room types, rates, hotel policies, and amenities to help guests make informed decisions.</li><li>Operate reservation systems: Utilize property management systems (PMS) and other reservation software to manage booking schedules and ensure accuracy.</li><li>Communicate with other departments: Liaise with front desk, sales, and other staff to provide detailed information about upcoming arrivals and special requests.</li><li>Handle payments: Process advance deposits and take payment information for bookings, including credit/debit card payments.</li><li>Send confirmations: Prepare and send letters of confirmation to guests.</li></ul>Job Type: Full-time

Reservation Agent With Hotel Experience

APRONS AND HAMMERS

Our Award wining Restaurant is looking for an experienced candidate to join us on an immediate basis as a Reservationist .You will provide various planning and booking services, including answering customers questions Handle reservations efficiently, ensuring a seamless experience for our guests.Key Responsibilities:<ul><li>Handle reservations efficiently, ensuring a seamless experience for our guests.</li><li>Manage high-volume reservations for our beach club and restaurant.</li><li>Provide excellent customer service and communicate effectively with guests.</li></ul>Qualifications:Communication Skills: Clear and effective communication to handle reservations and interact with customers.Attention to Detail: Precision in recording reservation details and ensuring accuracy.Multi-tasking: Capability to handle multiple reservations simultaneously.Familiarity with SevenRoomsComputer Literacy: Proficiency in using reservation software and basic computer skills.Hospitality Experience: Previous experience in the hospitality industry is often preferred.If you're ready for a new challenge, please reach out or share with someone who might be interested!Why Join Us:Work in a stunning beachfront location in the heart of Dubai.Be part of a dynamic team dedicated to creating memorable moments.Competitive compensation and opportunities for growth.Job Type: Full-time

<div>Company Description 
SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.
Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.
A wondrous and striking landmark in Downtown District, designed by the award- winning architects and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight. 
Job Description 
&bull; Accountable for maximizing revenue by converting reservation enquiries in accordance with the hotel selling strategy, and providing an excellent standard of customer service &bull; To answer all incoming reservation enquiries, by telephone, fax or email, in a timely manner, to the agreed departmental standard, and wherever possible convert them into bookings &bull; To be fully knowledgeable in the operation, functionality and standards required in using Opera and Delphi &bull; To adhere to the minimum rate / minimum stay selling strategies, as implemented by the revenue team, whilst always attempting to gain the highest possible revenue advantage for the hotel &bull; To input reservations into Opera reservation system, ensuring all details are accurate and complete in line with agreed departmental standards &bull; To update any special requests and billing details in Opera &bull; To give a polite and friendly response to all incoming telephone enquiries &bull; To be fully aware of the hotels facilities and to pass information on to the customers, and to maximize hotel revenue by taking every opportunity to up-sell products and hotel services wherever possible &bull; To process all enquiries and reservation confirmations on the same day as receipt &bull; To maintain accurate filing systems for all correspondence within the department &bull; To build a good rapport with customers / regular bookers on the telephone to encourage future loyalty and business opportunities &bull; To identify potential sales leads for the sales team to develop future accounts &bull; To be aware of the hotels financial targets and the contribution made by the reservations team in achieving those targets &bull; To ensure a high degree of personal skills, accuracy and attention to detail, and a positive attitude &bull; To perform as part of a team, assisting colleagues where necessary and carrying out relevant duties as requested by the Reservations Supervisor and Regional Director of Revenue 
Qualifications 
&bull; High School Diploma or equivalent required. College Degree in Business, Hospitality, or Related field preferred &bull; One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel &bull; Hotel reservations experience gained in the Middle East preferable &bull; Enter and locate work related information using computers and/or point of sale systems &bull; Possess a gracious, friendly, and fun demeanor &bull; Ability to multitask, work in a fast paced environment and have a high level attention to detail &bull; Strong verbal and written communication skills in English with Arabic and other languages preferred &bull; Maintain positive and productive working relationships with other employees and departments &bull; Ability to work independently and to partner with others to promote an environment of teamwork</div>

Ramada by wyndham dubai barsha heights

<div><h1 class="jobSectionHeader">SUMMARY</h1>
The Reservations Agent is responsible for handling all reservation inquiries, bookings, and cancellations in a timely and professional manner. The incumbent will provide exceptional guest service, assisting them with their accommodation needs and ensuring accurate information is communicated effectively. This role requires strong communication skills, attention to detail, and the ability to work collaboratively with other departments to ensure guest satisfaction and operational efficiency.
KEY RESPONSIBILITIES<ul><li>
Accurately create, modify, and cancel reservations in Opera Cloud and ensure all details are updated in guest profiles.
</li><li>Confirm guest bookings and send professional email confirmations following Ramada standards.
</li><li>Handle group and FIT bookings, corporate, crew, and promotional reservations in coordination with Sales and Revenue teams.
</li><li>Ensure special requests and preferences are clearly communicated to Front Office and relevant departments.
</li><li>Proactively promote upselling opportunities and recommend suitable room categories or packages to maximize revenue.</li><li>
Maintain accurate input of guest information, rate codes, and payment details in Opera Cloud.
</li><li>Coordinate with the Revenue Manager to ensure rate parity across OTA, GDS, and direct booking channels.</li><li>
Review and update daily pick-up, cancellations, and no-show reports.
</li><li>Verify and maintain reservation traces, notes, and internal communications to ensure guest expectations are met.
</li><li>Support daily rate checks and ensure BAR and promotional rates are correctly loaded.</li><li>
Monitor booking pace and highlight unusual trends to the Reservations Supervisor.
</li><li>Contribute to achieving monthly Revenue and Guest Satisfaction (GSS) targets.</li></ul>
<div><h2 class="jobSectionHeader">Experience Needed</h2><h1 class="jobSectionHeader">
KEY COMPETENCIES</h1><ul><li>
Diploma or degree in Hospitality Management or related field.
</li><li>Minimum 1&ndash;2 years of experience in Reservations or Front Office (preferably within an international 4&ndash;5 brand).
</li><li>Proficient in Opera Cloud, MS Office and OTA extranets.
</li><li>Strong communication and written skills in English (Arabic or other languages is an advantage).
</li><li>Detail-oriented, organized, and customer-service driven.
</li><li>Knowledge of rate structures, distribution channels, and revenue processes.</li></ul></div>
<div><h2 class="jobSectionHeader">Required Skills</h2><h3 class="jobSectionHeader">
Soft skills</h3>
Time Management, Effective Communication, Interpersonal Skills<h3 class="jobSectionHeader">
Data and AI</h3>
Data Entry<h3 class="jobSectionHeader">
IT Software</h3>
Opera Cloud</div></div>

Explore 612+ Reservation specialist in Dubai this December. Find roles across top companies and apply now to boost your career.

612 reservation specialist jobs IN Dubai

Reservation Agent

Reservations Agent

Reservations Agent

Reservation Agent With Hotel Experience

Reservations Agent

Reservations Agent

Reservation Agent