property consultant

receptionist

real estate consultant

senior property consultant

reservation agent

reservation specialist

Amwaj Rotana Jumeirah Be...

<b>Job DescriptionJ</b>ob Summary-As a Reservation Agent, you will be responsible for handling incoming reservations, providing information about hotel services, and ensuring guests have a seamless booking experience.Job Responsibility- Receive and process reservations via phone, email, or online platforms Answer inquiries about room availability, rates, and hotel amenities Confirm reservations and send booking confirmations to guests Update reservation system with accurate information Assist guests with special requests or changes to their reservations Coordinate with other hotel departments to ensure smooth guest check-in and check-out processes Handle cancellations and modifications to existing reservationsCandidate Requirements- Proven experience in a customer service role Excellent communication skills, both written and verbal Strong attention to detail and accuracy Ability to work well under pressure and handle multiple tasks simultaneously Familiarity with reservation systems and hotel booking platforms Knowledge of hotel services and amenities Flexibility to work different shifts, including evenings, weekends, and holidaysSkillsSkills- Excellent communication skills Strong customer service orientation Ability to work under pressure Proficiency in using reservation software and systems Time management and organizational skills Problem-solving abilities Attention to detail Multitasking capabilities Conflict resolution skills

Reservation Agent

Gevora Hotel

<p>Job Location</p>
 
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 <p> <span>Dubai, <br> United Arab Emirates</span> </p>
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 <p>Experience</p>
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 <p> <span>2 to 5 years</span> </p>
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 <p>Qualification Level</p>
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 <p> <span>Graduate</span> </p>
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 <p>Job Function</p>
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 <p> <span>Ticketing / Travel<br> </span> </p>
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 <p>Skillset</p>
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 <p> <span>reservation software and systems</span> </p>
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 <p>Preferred Jobseekers</p>
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 <p>Jobseekers from any country</p> 
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<span>Reservation Agent<br> <br>Job Location : Dubai, UAE<br> <br>Requirements :<br> <br>  Should have experience as Reservation Agent<br>  Any Nationals<br> <br>About Hotel<br> <br>Our hotel features 505 rooms, ranging from deluxe rooms to Penthouse suites rooms. All our rooms are appointed to the highest standards and high-speed internet, interactive television, premium amenities and toiletries to suit the needs of families, long stay guests or guests who simply enjoy feeling at home, away from home.</span>
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Minor International

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 <p><strong>KEY DUTIES AND RESPONSIBILITIES</strong></p>
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 <li>Assist in the effective operation of the Reservations department, to meet the business goals of the hotel.</li>
 <li>Adhere to all Standard Operating Procedures.</li>
 <li>Take personal responsibility for driving upselling, achieving set revenue targets by months.</li>
 <li>Be fully aware at all times of the Selling Strategy, rates, packages, groups and booking status of the hotel.</li>
 <li>Process and respond within 24 hours to all reservation requests and inquiries according to company standards.</li>
 <li>Handle daily trace/follow up reports according to departmental requirements.</li>
 <li>Check expected arrivals 1, 3 and 7 days prior according to SOP and reconfirm bookings.</li>
 <li>Maintain effective office administrative procedures within the department that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors and other inaccuracies.</li>
 <li>Understand and apply hotel policies for no-shows, cancellation, credit and pre-payment policies.</li>
 <li>To be up-to-date with current information and data of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets &amp; promotion, spa and health club, and other services and facilities.</li>
 <li>Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction. Ensure all issues relating to guest satisfaction are raised, monitored, and followed up on a timely basis.</li>
 <li>Monitor daily arrivals by ensuring all guest requests are carried out, all realistic expectations are met, and reservations are honoured.</li>
 <li>Maintain a motivational working environment within the department, and with other colleagues in the hotel</li>
 <li>Understand how the Sales office, Group Sales Department and Front Desk relate to the Reservation Department.</li>
 <li>Be knowledgeable about local seasonality and events.</li>
 <li>Proactively promote other sister properties of Minor International.</li>
 <li>Liaise with the Accounting Department information on Reservation procedures, reports and operational problems and payments of commission.</li>
 <li>To provide assistance and friendly gesture to local representatives of tour operators and travel agencies.</li>
 <li>Taking, amending and cancel reservation details as applicable. Confirming the method of payment. Replying to every request for information within the timeline specified by the hotel</li>
 <li>To attend hotel events, daily shift briefings and training to improve professional skills</li>
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ECOS Dubai Hotel at Al Furjan

<p>The Cluster Room Reservation Agent will be responsible for the reservations of both the Coral Dubai Deira Hotel and ECOS Dubai Hotel. Reporting directly to the Cluster Reservation Manager, the ideal candidate will handle various tasks related to reservation management, maximizing revenue, and providing excellent customer service.</p><p><b>Key Responsibilities:</b></p><ul><li>Understand and implement FRHI Pricing Strategies and Revenue Management principles.</li><li>Manage reservation tasks including room blocks, chasing rooming lists from the Sales team &amp; clients, inventory management for groups, and ensuring accurate billing instructions.</li><li>Apply a general understanding of Groups Management, including cut-off dates, booking policies, and procedures.</li><li>Maximize room revenue by converting telephone inquiries into confirmed sales.</li><li>Utilize effective upselling techniques to enhance guest experience and increase revenue.</li><li>Support the Cluster Reservation Manager by managing reservations in line with revenue management strategies.</li><li>Ensure all reservations meet property standards in terms of accuracy and guest satisfaction.</li><li>Familiarize and apply Revenue Management strategies, including sell levels and sell-directed rates according to hotel inventory.</li><li>Fully understand and effectively use the Opera PMS/S&amp;C system and be involved in property PMS conversions.</li><li>Stay updated with market segments, rate plans, and distribution channels to adapt sales techniques accordingly.</li><li>Assist the Cluster Reservation Manager with ad-hoc projects and tasks.</li><li>Follow departmental policies, procedures, and service standards at all times.</li></ul><p><b>Qualifications:</b></p><ul><li>Previous experience in Reservations or Royal Service is required.</li><li>Must have experience with Opera Cloud Property Management System.</li><li>Fluency in both verbal and written English is required.</li><li>Proficiency in Microsoft Windows applications.</li><li>Experience in luxury hotel sales with a varied market mix background.</li></ul><p><b>Working Hours:</b> Shift-based (not fixed timing)<br/><b>Weekly Off:</b> One day off per week, as per duty roster</p><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Your Current Salary ?</li><li>Notice Period ?</li><li>Why you want to change your job ?</li><li>Which operating System you are using ?</li><li>Do you know about Opera - Opera Cloud ?</li></ul>

Rooms Reservation Agent

ADAGIO

<p><strong>Reservation Agent</strong></p>
<p>As a Hotel Reservation Agent, you will be responsible for ensuring a seamless and exceptional guest experience by handling reservations, inquiries, and requests with the highest level of professionalism and customer service. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced and dynamic environment.</p>
<p>What you will be doing:</p>
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  <p>Reservation Management: Receive and process hotel reservations via phone, email, or online platforms. Ensure accuracy in guest information, stay details, and special requests. Utilize the hotel's reservation system to manage bookings efficiently.</p>
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  <p>Customer Service: Provide personalized assistance to guests, addressing inquiries, and resolving concerns promptly. Offer information about hotel services, amenities, and policies to enhance the guest experience. Handle guest feedback and communicate effectively with other hotel departments to address guest needs.</p>
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  <p>Sales and Upselling: Promote additional services, upgrades, and amenities to maximize revenue. Recognize opportunities to upsell and contribute to achieving sales targets.</p>
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  <p>Communication: Maintain clear and professional communication with guests, colleagues, and other departments. Coordinate with housekeeping, front desk, and other relevant teams to ensure smooth check-ins and check-outs.</p>
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  <p>Administrative Tasks: Keep accurate records of reservations, cancellations, and no-shows. Generate reports as needed for management and other departments. Stay informed about current promotions, packages, and discounts.</p>
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  <p>Problem Resolution: Address and resolve any issues related to reservations, ensuring guest satisfaction. Collaborate with other staff members to find solutions to challenges that may arise.</p>
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Reservations Agent

Marriott International

<p>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.</p>
<p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests  service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p>

Anantara Hotels

<p>Reservation Agent</p><p><br></p><p>Job Location : United Arab Emirates</p><p><br></p><p>Job Details :</p><p><br></p><p>• With 2 years experience in a 5* hotel &amp; resort</p><p>• Any Nationals</p>

Explore 790+ Reservation specialist in Dubai this October. Find roles across top companies and apply now to boost your career.

790 reservation specialist jobs IN Dubai

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