receptionist

front office supervisor

hr coordinator

housekeeping supervisor

hr assistant

reservation supervisor

Onetouch Facility Management

<ul><li>Supervise the daily operations of the Reservations department, ensuring all inquiries (phone, email, online) are handled promptly, professionally, and accurately.</li><li>Manage group bookings, corporate contracts, and FIT reservations, optimizing room allocation and rates.</li><li>Monitor and manage room inventory across all distribution channels (Hotel website, OTAs, GDS) to ensure parity and maximize yield.</li><li>Train, mentor, and motivate the reservations team, fostering a culture of exceptional service and continuous improvement.</li><li>Handle complex guest requests, complaints, and reservation issues, providing effective solutions to ensure guest satisfaction.</li><li>Prepare daily, weekly, and monthly reservation reports and forecasts for management.</li><li>Work closely with the Revenue Manager and Sales Department to implement pricing strategies and promotional offers.</li><li>Analyze booking trends and market demand to provide insights for rate planning.</li><li>Ensure all reservation data is accurately input into the Property Management System (WinCloud).</li><li>Ensure all team members are aware of and comply with hotel policies, Dubai's cultural sensitivities, and legal requirements.</li></ul>Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per month

Reservation Supervisor

Anantara

<div>Company Description 
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. 
Job Description 
KEY DUTIES AND RESPONSIBILITIES
Please note that this is not an exhaustive list of everything that needs to be done. Anantara team members always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:<ul><li>
Assist in the effective operation of the Reservations department, to meet the business goals of the hotel.</li><li>
Ensure that all Standard Operating Procedures are being adhered to, by training all staff and monitoring their performance.</li><li>
Drive the implementation of all sales and promotional programmes of the hotel. Take personal responsibility for driving Upselling within the property.</li><li>
Ensure all team members are up to date with current information and data of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets &amp; promotion, spa and health club, and other services and facilities.</li><li>
Take personal responsibility for maximizing quality levels of product and service and guest satisfaction. Ensure all issues relating to guest satisfaction are raised, monitored, and followed up on a timely basis.</li><li>
Monitor daily arrivals by ensuring all guest requests are carried out, all realistic expectations are met, and reservations are honoured.</li><li>
Manage incoming reservation request in order to avoid a back log of reservations. Ensure daily trace reports/follow up systems are being handled effectively.</li><li>
Maintain effective office administrative procedures within the department that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors and other inaccuracies. Understand and apply hotel policies for no-shows, cancellation, credit and pre-payment policies. Quality check reservations made the previous day.</li><li>
Warrant correct operation of Reservations Department, according to instructions given by Reservation Manager.</li><li>
Ensure Reservations procedures for PMS are being followed correctly. In depth knowledge of PMS is required.</li><li>
Maintain a motivational working environment within the department, and with other colleagues in the hotel</li><li>
Proactively promote other sister properties of Minor International.</li><li>
Understand the dynamics of Regional &amp; Local Market, local Competitors and Events of the destination. In depth understanding of local seasonality and booking patterns.</li><li>
Ensure that reservation forecasts, projections, lists and reports are prepared and distributed to all concerned on schedule.</li><li>
Liaise with the Accounting Department information on Reservation procedures, reports and operational problems and payments of commission.</li><li>
Assist in management administration with regard to staffing: Rostering, time and leave management etc.</li><li>
Provide assistance and friendly gesture to local representatives of tour operators and travel agencies.</li></ul>
#LI-MH1 
Qualifications 
<ul><li>
Two years of experience in hotel reservation and rooms division.</li><li>
Familiar with the hotel operations available technology (PMS &amp; RMS) and all distribution channels.</li><li>
Understand the dynamics of regional &amp; local market, local competitors and events of the destination.</li><li>
Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.</li><li>
Excellent communication skills in English, both verbal and written. Additional language skills are advantageous.</li><li>
In-depth knowledge of revenue management principles and practices.</li><li>
Experience with upselling techniques and strategies.</li><li>
Excellent customer service skills with a focus on guest satisfaction.</li><li>
Flexibility to work varying shifts, including weekends and holidays, as required.</li><li>
Strong problem-solving skills and attention to detail.</li></ul></div>

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 
 Job Description
 
 
 
 
 KEY DUTIES AND RESPONSIBILITIES
 
 
 
 Please note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:
 
 
 <ul>
 <li>
 Ensure effective operation of the Reservations department in meeting the business goals of the hotel.
 </li>
 <li>
 Ensure that all Standard Operating Procedures are being adhered to, by training all team member and monitoring their performance. Continue to capture best current practice in new LSOPs.
 </li>
 <li>
 Training of Reservation Department in all aspects or reservations operations to ensure a high degree of accuracy in guest reservations, maximizing revenue opportunities and satisfaction of guests and employees.
 </li>
 <li>
 Assist Revenue Management with inventory management, including maintenance of allotments, group blocks, and rate codes in all applicable systems.
 </li>
 <li>
 Responsible to drive maximum revenues of preferred Anantara rate/package products by applying relevant selling strategy.
 </li>
 <li>
 Understand how Sales offices, Group Sales Department and Front office relate to the Reservation Department.
 </li>
 <li>
 Monitor daily arrivals by ensuring all guest requests are carried out and communicated to other relevant departments, all realistic expectations are met, and reservations are honoured.
 </li>
 <li>
 Build and upkeep close working relationship with Groups Sales Department. Ensure booking status reflects the correct Groups status. Regular follow up on pending/tentative/definite Groups.
 </li>
 <li>
 Take personal responsibility for driving Upselling within the property by setting monthly targets per reservation team member in order to achieve target.
 </li>
 <li>
 To continuously review technical problems, work &amp; operational procedures to maintain guest and employee satisfaction.
 </li>
 <li>
 Ensure Booking Status is constantly up to date; no back log of reservations, reservations without guest names, unattended tentative/guaranteed group blocks.
 </li>
 <li>
 Responsible for the administration of the Assistant Reservation Manager, Reservation Supervisor, Reservation Agents.
 </li>
 <li>
 Ensure all team members are up-to-date with current information and data of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets &amp; promotion, spa and health club, and other services and facilities.
 </li>
 <li>
 Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction. Ensure all issues relating to guest satisfaction are raised, monitored, and followed up on a timely basis.
 </li>
 <li>
 Maintain a motivational working environment within the department, and with other colleagues in the hotel.
 </li>
 <li>
 Submit requested reports and information to regional/corporate office in a timely manner.
 </li>
 <li>
 Provide all team members with appropriate coaching and counseling, support and guidance.
 </li>
 <li>
 Understand the dynamics of Regional &amp; Local Market, local Competitors and Events of the destination. In depth understanding of local seasonality and booking patterns.
 </li>
 <li>
 Proactively promote other sister properties of Minor International.
 </li>
 <li>
 Liaise with the Accounting Department for accounting an up to date information related Reservation procedures, reports and operational problems and payments of commission.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum 3&ndash;5 years of experience in hotel reservations, with at least 1&ndash;2 years in a supervisory
 </li>
 <li>
 Hotel reservations operations / Luxury background
 </li>
 <li>
 Relevant hospitality certifications or reservations/revenue-related training are an added advantage
 </li>
 <li>
 Proficiency in Opera / Opera Cloud - Strong knowledge of PMS, CRS, channel distribution, and rate structures
 
 
 </li>
 </ul>
</div>

Assistant Reservations Manager

Millennium Plaza Downtown Dubai

<div>As the Assistant Reservations Manager, you will support the Reservations Manager in overseeing the hotel's reservations department. Your role involves assisting in reservation processes, managing the reservation team, and ensuring efficient booking operations.
Key Job Responsibilities:<ul>
<li>
Assist in supervising and leading the reservations team.</li>
<li>Support the implementation of reservation strategies to optimize room revenue.</li>
<li>Monitor and manage room inventory and availability across distribution channels.</li>
<li>Ensure accurate and efficient booking processes for guests and travel partners.</li>
<li>Collaborate with the Reservations Manager, sales, and marketing teams to drive room reservations and revenue.</li>
<li>Utilize reservation management software and tools to manage bookings.</li>
<li>Analyze booking trends, occupancy, and revenue reports to assist in decision-making.</li>
<li>Train and mentor the reservations team in providing excellent customer service.</li>
<li>Address reservation-related inquiries and concerns from guests and travel partners.</li>
<li>Assist in managing group reservations and negotiating group rates when necessary.</li>
<li>Support in preparing and presenting reservation reports and performance metrics.</li>
<li>Participate in budgeting and financial planning related to room revenue.</li>
<li>Operate in a safe and environmentally friendly manner to safeguard the health and safety of guests and colleagues, as well as contribute to environmental conservation.</li>
<li>Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.</li></ul></div>

IHG Hotels & Resorts

<div>Do you see yourself as a Restaurant Host/Hostess in Belgian Cafe here at Crowne Plaza&reg; Dubai Festival City?
 
 
There&rsquo;s nothing complicated about dealing with business people. 
 
They&rsquo;re just people. Doing business. 
 
By day, international marketing superhero. By night: fluffy bath robe and a box set. 
 
Like Liz, who&rsquo;s left her laptop cable in the cab. Or Mario, who&rsquo;s secretly missing his cats. The early riser, who&rsquo;s first in the gym. The sales team preparing for the &lsquo;big pitch&rsquo; over a freshly prepared lunch. At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn. 
 
The InterContinental Hotels Group&reg; at Dubai Festival City consists of four hotels. These include the luxury and lifestyle brand InterContinental, the lavish long-stay InterContinental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn &amp; Suites. In addition to over 1,600 rooms, the cluster boasts a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gym and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.
A little taste of your day-to-day:
<ul>
<li>Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following:
<ul><li>Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards</li>
<li>Ensure restaurant operating equipment is clean and in working order</li>
<li>Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy</li>
<li>Welcoming guests to the Restaurant, by using the Restaurant name</li>
<li>Inquiring if they have a reservation and noting it in the reservation book if they do</li>
<li>Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book</li>
<li>Being attentive to guest requests</li>
</ul></li><li>Escort guests to their preferred table or reserved table and seat guests according to restaurant standards</li>
<li>Take telephone bookings and document in the Reservation book according to restaurant standards</li>
<li>Train servers and runners as per SOP</li>
<li>Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor</li>
<li>Maintain responsibility of cleanliness of hostess stations, all menus, and drink menus</li>
<li>Might assist with food and beverage service</li>
<li>Maintain detailed knowledge of menu, including daily specials</li>
<li>Ensure tables are cleared quietly and efficiently</li>
<li>Carry food and beverage trays in a safe manner to minimize breakages</li>
<li>Complete dockets accurately and clearly</li>
<li>Maintain current information on all general activities of the hotel</li>
<li>Task related administrational tasks
</li></ul>What we need from you:
<ul>
<li>Great communication skills</li>
<li>Ability to work in a team and in different functions</li>
<li>Warm and inviting personality</li>
<li>Ability to think calmly under pressure</li>
<li>Willingness to learn open-mindedly</li>
<li>Passion of food and curiosity for something new</li>
<li>Basic organisation skills in restaurant operation</li>
</ul>
What you can expect from us: 
 
We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life &ndash; including impressive room discounts and some of the best training in the business. 
 
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives. 
 
IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. 
 
So, join us, and you&rsquo;ll become part of our ever-growing global family.
As the world&rsquo;s first and most global luxury hotel brand, InterContinental Hotels &amp; Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental&reg;️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you&rsquo;d like to embrace a world of opportunities, we&rsquo;d like to welcome you to the world&rsquo;s most international luxury hotel brand.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Restaurant Host/Hostess - Belgian Cafe - F&B Service - Crowne Plaza® Hotel Dubai Festival City

Icy deck Frozen Fish & Seafood Trading LLC

Job Summary:The Reservation Agent is responsible for handling incoming hotel reservation requests, processing bookings efficiently, and delivering outstanding customer service. This role ensures a smooth booking process by accurately managing hotel reservations and coordinating with clients to meet their specific needs.Key Responsibilities:<ul><li>Process Reservations: Manage customer bookings through phone, email, and online platforms, ensuring timely and accurate entry into the reservation system.</li><li>Booking Management: Maintain and update reservation records, modifying bookings as necessary while keeping all data current and precise.</li><li>Availability Updates: Monitor room availability and service capacity; provide suitable alternatives during peak periods or when overbooked.</li><li>Special Requests: Handle customer-specific requests such as room types, bed configurations, or other personalized services.</li><li>Customer Support &amp; Problem Resolution: Address and resolve booking issues, complaints, or last-minute changes with professionalism and efficiency.</li></ul>Skills and Qualifications<ul><li>Experience: 2&ndash;3 years of proven experience working in a Destination Management Company (DMC) or a related travel industry role.</li><li>Communication Skills: Excellent verbal and written communication abilities, with a professional and customer-focused approach.</li><li>Attention to Detail: Strong organizational skills with a keen eye for detail to ensure accurate and efficient reservation handling and data management.</li></ul>Job Type: Full-timeWork Location: In person

Hotel Reservation Agent

Hilton

<div>Reservations Supervisor
A Reservations Supervisor oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. 
 
 
What will I be doing? 
As Reservations Supervisor, you oversee the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. The Reservations Supervisor will work with the Reservations Team to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:
<ul><li>Assist in the day-to-day operations of the Reservations Department</li>
<li>Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times</li>
<li>Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates</li>
<li>Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue</li>
<li>Produce quotations and written confirmation to all clients</li>
<li>Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business</li>
<li>Ensure Team Members are developed effectively, maintain a thorough understanding of hotel facilities and processes, and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts</li>
<li>Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate, and Reservations policies and procedures are followed to ensure Guest satisfaction</li>
<li>Monitor the appearance, standards and performance of the Reservations Team with an emphasis on training and teamwork</li>
<li>Assist in the recruiting, managing, training and developing of the Reservation team</li>
</ul>What are we looking for? 
A Reservations Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
In addition to strong English skills, proficiency in Russian or German language is preferred.</li><li>
Good organisational and administration skills</li><li>
Positive attitude and good communication skills</li><li>
Commitment to delivering a high level of customer service</li><li>
Confident telephone manner</li><li>
High level of IT skills</li><li>
Excellent grooming standards</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Knowledge of the hotel property management systems</li><li>
Previous experience in the Reservations/Sales function within the hotel/leisure sector</li><li>
Relevant degree or other qualification in a business discipline</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Reservations Supervisor

Explore 417+ Reservation supervisor in Dubai this January. Find roles across top companies and apply now to boost your career.

417 reservation supervisor jobs IN Dubai

Reservation Supervisor

Reservation Supervisor

Assistant Reservations Manager

Assistant Reservations Manager

Restaurant Host/Hostess - Belgian Cafe - F&B Service - Crowne Plaza® Hotel Dubai Festival City

Hotel Reservation Agent

Reservations Supervisor