guest experience expert

housekeeping host (room attendant) Jobs in Manama

housekeeping host (room attendant)

multi property reservation agent (arabic speaker) Jobs in Manama

multi property reservation agent (arabic speaker)

reservations manager

sales manager

reservations agent

Propel Consult

The F&amp;B Reservation Agent manages all table reservations and customer service operations while adhering to OPA&rsquo;s policies, procedures, standards, and regulations. It is a role responsible for responding to communications from guests, and referral networks concerning reservations arriving by mail, telephone, or through a central reservation system. The F&amp;B Reservation Agent creates and maintains reservation records and reports, provides information to the customers, and handles complaints regarding OPA products and services.The F&amp;B Reservation Agent role involves a lot of communication with the guests and the team; and requires excellent interpersonal relationship skills to be able to relate well with guests from all walks of life.Key Responsibilities:1. Monitor all opening and closing procedures of the reception desk2. Work closely with the General Manager and Operations Director in developing creative and profitable ideas, special activities, and offers based on the guests&rsquo; needs and satisfaction3. Develop, implement, and update reservations and customer service SOPs and ensure adequate training to the team members4. Manage booking and reservation system efficiently and control guests seating arrangements and floor plan5. Make a great and impressive first impression on clients and ensure outstanding customer services6. Answer phone calls in a professional manner and as per the OPA&rsquo;s standard procedures7. Proficiently and politely handle guests&rsquo; reservation requests from both offline and online modes of reservations as per the availability of the restaurant and based on the guest&rsquo;s needs8. Ensure the confirmation of reservation and response to inquiries are done promptly within 24 hours9. Assist guests to their tables and organize the seating based on their preferences whilst balancing the customers&rsquo; flow in service stations10. Confidently communicate OPA&rsquo;s business concept, product offerings, packages, event and activities, and all sales promotional materials to the guests11. Attend to customer service inquiries efficiently12. Collaborate with the service team to provide excellent customer service13. Maintain a professional and courteous attitude and diplomacy while relating with clients even when dealing with hostile, impatient, or irate guests14. Communicate with General Manager on all guest-related issues and work together in creating solutions and new ideas to elevate the guests&rsquo; experience and establish customer loyalty15. Manage and maintain customers&rsquo; database system and ensure efficient filing of the guests&rsquo; important records and information and effectively utilize them to gain valuable insights about OPA&rsquo;s customers and for sales and marketing purposesKey Competencies1. Advanced knowledge of Table Management and Booking System software2. Flexibility to work in shifts and long hours3. Knowledge of restaurant operations4. Knowledge of food hygiene and safety standards5. Excellent interpersonal relationship skills6. Excellent customer service skills7. Excellent verbal and oral communication skillsJob Types: Full-time, PermanentPay: Up to BD260.000 per month

Reservation Agen

Hilton

<div>Reservations Manager
A Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations.
What will I be doing? 
As Reservations Manager, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. The Reservations Manager will work with the Sales and Events Teams to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:
<ul><li>Maximise occupancy levels by reviewing and revising revenue strategies</li>
<li>Work with the Sales and Events Teams to maximise corporate and group rates</li>
<li>Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios in order to achieve targets for the department</li>
<li>Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy</li>
<li>Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market</li>
<li>Ensure Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts</li>
<li>Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively</li>
<li>Assist in the recruiting, managing, training and developing of the Team</li>
<li>Participate in the organisation of hotel promotional activities</li>
</ul>What are we looking for? 
A Reservations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous experience with reservations in the hotel/leisure sector</li>
<li>Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets</li>
<li>Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges</li>
<li>Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members</li>
<li>Excellent organisation and planning skills</li>
<li>Accountable and resilient</li>
<li>Flexibility to respond to a range of different work situations</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Knowledge of the hotel property management systems</li>
<li>Previous experience in the same or similar role</li>
<li>Relevant degree, in a business discipline, from an academic institution</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Reservations Manager

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25147718
 
 
 
 Job Category
 
 Reservations
 
 
 
 Location
 
 Marriott Executive Apartments Manama Bahrain, Building 864, Road 2414, Block 324, Al Fateh, Manama, Bahrain, Bahrain, 76151VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Communicate information regarding designated VIP reservations. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department. Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups. Set-up proper billing accounts according to Accounting policies.
 
 
 Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: At least 1 year of related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 The world is a big place and Marriott Executive Apartments offers temporary housing that feels like home in the biggest and best cities for business travel across Europe, Asia, Latin America, Africa and the Middle East. Join the Marriott Executive Apartments team and help our guests adapt to a new locale and feel comfortable and cared for while living away from home. In joining Marriott Executive Apartments, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Multi Property Reservation Agent (Arabic Speaker)

Job Overview:The Reservations Manager is responsible for overseeing all aspects of the reservation process, ensuring seamless guest booking experiences and maximizing occupancy. This role is pivotal in shaping the first impression of the restaurant and coordinating with internal teams to deliver exceptional service.Key Responsibilities:1. Maintain accuracy and organization of the reservation system and guest database2. Provide prompt, courteous, and professional responses to all reservation inquiries3. Manage group bookings, special requests, and VIP arrangements with discretion and precision4. Coordinate seating plans with the Head Hostess and service team to optimize flow and guest satisfaction5. Monitor daily reservation trends and adjust availability to maximize revenue6. Communicate promotional packages, events, and booking policies clearly to guests7. Collaborate with marketing and operations to support campaigns and guest outreach8. Resolve booking conflicts or guest concerns with diplomacy and efficiency9. Ensure all reservation confirmations and follow-ups are completed in a timely manner10. Maintain confidentiality and professionalism in handling guest dataKey Competencies1. Strong organizational and multitasking abilities2. Excellent interpersonal and communication skills3. Proficiency in reservation software and digital tools4. Ability to remain calm and solution-oriented under pressureJob Types: Full-time, PermanentPay: Up to BD400.000 per month

<div>Additional Information 
Job Number25147718 
Job CategoryReservations 
LocationMarriott Executive Apartments Manama Bahrain, Building 864, Road 2414, Block 324, Al Fateh, Manama, Bahrain, Bahrain, 76151 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Communicate information regarding designated VIP reservations. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department. Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups. Set-up proper billing accounts according to Accounting policies. 
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The world is a big place and Marriott Executive Apartments offers temporary housing that feels like home in the biggest and best cities for business travel across Europe, Asia, Latin America, Africa and the Middle East. Join the Marriott Executive Apartments team and help our guests adapt to a new locale and feel comfortable and cared for while living away from home. In joining Marriott Executive Apartments, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Bonapal W.L.L.

<ul><li>Welcome and greet the Guests always with a smile, be polite and show positive attitude.</li><li>After Checking the guests name, find them on a list, doble check how many persons they are, so that accordingly the managers can accommodate.</li><li>Daily service starts as per the schedule prepared by the Restaurant Manager.</li><li>Check with the phone reservations or any recorded message on the answering machine to assure you have all the reservations.</li><li>Check with manager to assure there are no larger or private parties you do not know about it.</li><li>Check dining room service stations for tidiness and sanitation.</li><li>Checks Temperature of the customers and note their details as per the prescribed format.</li><li>Send daily cover report to departments (FOH &amp; BOH).</li><li>Phone call should always be answered within three ringtones answered with a clear voice.</li><li>When new reservation is received over the phone or by email, enter in the system (EAT).</li><li>Double check all the reservations have correct details and are updated at all the times (spelling, notes or any special request).</li><li>Ensure the reception desk area is always clean and tidy.</li><li>Update the table plan well in advance in coordination with the managers and double check the assigned tables.</li><li>Send an updated reservation report for dinner by 6:30 to all the departments (FOH &amp; BOH).</li><li>Ensure you are available at the reception during the working hours, take prior permission before leaving the reception area.</li><li>Send daily reports, the reservation for next day and the weekly forecast service to the manager.</li><li>Clean the menu (QR Code).</li><li>Read and respond to emails on daily basis after due consultation with the manager.</li><li>Calling the customers and confirming the reservations between 11:30 -12:30 for lunch and between 5:30 &ndash; 6:30 for dinner.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Are you currently residing in Bahrain?</li></ul>

Hostess

Prime homes Properties

<ul><li>Perform all check-in and check-out tasks</li><li>Manage online and phone reservations</li><li>Inform customers about payment methods and verify their credit card data</li><li>Register guests collecting necessary information (like contact details and exact dates of their stay)</li><li>Welcome guests upon their arrival and assign rooms</li><li>Provide information about our hotel, available rooms, rates and amenities</li><li>Respond to clients&rsquo; complaints in a timely and professional manner</li><li>Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests&rsquo; needs</li><li>Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests</li><li>Upsell additional facilities and services, when appropriate</li><li>Maintain updated records of bookings and payments</li></ul>Job Type: Full-timePay: BD180.000 - BD200.000 per monthAbility to commute/relocate:<ul><li>Manama: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Hotel &amp; Apartment: 5 years (Required)</li></ul>Language:<ul><li>Arabic (Preferred)</li><li>English (Preferred)</li></ul>

Receptionist - Male

Explore 20+ Reservations agent in Manama this September. Find roles across top companies and apply now to boost your career.

20 reservations agent jobs IN Manama

Reservation Agen

Reservations Manager

Multi Property Reservation Agent (Arabic Speaker)

Reservations Manager

Multi Property Reservation Agent (Arabic Speaker)

Hostess

Receptionist - Male