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reservation agent - reservations & communication - jumeirah gulf of bahrain Jobs in Manama

reservation agent - reservations & communication - jumeirah gulf of bahrain

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spa receptionist

reservations agent

Jumeirah Group

<div><div>Reservation Agent - Reservations &amp; Communication - Jumeirah Gulf of Bahrain - (2500002N)</div><div></div><div> 
About Jumeirah
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world&rsquo;s most discerning travellers. 


About Jumeirah Gulf of Bahrain

Located on the pristine beaches of Bahrain&rsquo;s West Coast, the resort features stunning ocean views, verdant greenery, and meandering waterways with modern, spacious rooms and suites as well as an exclusive Gulf Summer House, located directly on the beach. Guests can enjoy a variety of water sports activities, the resort&rsquo;s five pools, and book treatments at Jumeirah&rsquo;s signature Talise Spa. 


About the Job
An exciting opportunity has arisen for a Reservation Agent to join Jumeirah Gulf of Bahrain.

The main duties and responsibilities of this role include:
<ul><li>Have full and up to date knowledge of the hotel products and services.</li>
<li>Ensure all telephone calls are handled politely and efficiently, ascertaining and accurately meeting the caller&rsquo;s needs using a client orientated approach.</li>
<li>Check arrival reports: 48 hours prior to arrival and 5 days prior to arrival.</li>
<li>Handle all reservations through different channels (via email/ fax/telephone/ website) efficiently. Prepare Pro Forma invoices as requested by accounts.</li>
<li>Actively participate in maximising revenue through up-selling.</li>
<li>Follow up on non-guaranteed and waitlisted bookings.</li></ul> 


About You

The ideal candidate for this position will have the following experience and qualifications:
<ul>
<li>Previous Experience in form of cross trainings or internships in reservations, revenue or sales department</li>
<li>Good knowledge of Opera PMS</li>
<li>Intermediate computer skills (Microsoft Office)</li>
<li>Handle shift responsibilities in the absences of the reservation&rsquo;s coordinator, Assist newly joined colleagues on the job duties of a Room Reservations Sales Agent</li>
<li>A minimum of 1 year work experience for a luxury hotel.</li></ul> 


About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:
<ul><li>Opportunities for internal mobility within our global network</li></ul>
<ul><li>Colleague discounts on food, beverage, and hotel stays worldwide</li></ul>
<ul><li>Health care and insurance benefits</li></ul>
<ul><li>Locally competitive tax-free salary and incentive structure</li></ul><div> 
</div></div><div>
Primary Location: Bahrain-Manama</div><div>
Job: Reservations &amp; Telephones</div><div>
Organization: MEASA Region [Main]</div><div>
Job Posting: Oct 22, 2025, 7:58:25 AM</div></div>

Reservation Agent - Reservations & Communication - Jumeirah Gulf of Bahrain

Jumeirah

<div>
 
 About Jumeirah
 
 
 
 Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world&rsquo;s most discerning travellers.
 
 
 
 About Jumeirah Gulf Of Bahrain
 
 
 
 Located on the pristine beaches of Bahrain&rsquo;s West Coast, the resort features stunning ocean views, verdant greenery, and meandering waterways with modern, spacious rooms and suites as well as an exclusive Gulf Summer House, located directly on the beach. Guests can enjoy a variety of water sports activities, the resort&rsquo;s five pools, and book treatments at Jumeirah&rsquo;s signature Talise Spa.
 
 
 
 About The Job
 
 
 
 An exciting opportunity has arisen for a
 
 
 Reservation Agent
 
 
 to join Jumeirah Gulf of Bahrain.
 
 
 
 The Main Duties And Responsibilities Of This Role Include
 
 
 
 <ul>
 <li>
 Have full and up to date knowledge of the hotel products and services.
 </li>
 <li>
 Ensure all telephone calls are handled politely and efficiently, ascertaining and accurately meeting the caller&rsquo;s needs using a client orientated approach.
 </li>
 <li>
 Check arrival reports: 48 hours prior to arrival and 5 days prior to arrival.
 </li>
 <li>
 Handle all reservations through different channels (via email/ fax/telephone/ website) efficiently. Prepare Pro Forma invoices as requested by accounts.
 </li>
 <li>
 Actively participate in maximising revenue through up-selling.
 </li>
 <li>
 Follow up on non-guaranteed and waitlisted bookings.
 
 
 </li>
 </ul>
 
 About You
 
 
 
 The ideal candidate for this position will have the following experience and qualifications:
 
 
 <ul>
 <li>
 Previous Experience in form of cross trainings or internships in reservations, revenue or sales department
 </li>
 <li>
 Good knowledge of Opera PMS
 </li>
 <li>
 Intermediate computer skills (Microsoft Office)
 </li>
 <li>
 Handle shift responsibilities in the absences of the reservation&rsquo;s coordinator, Assist newly joined colleagues on the job duties of a Room Reservations Sales Agent
 </li>
 <li>
 A minimum of 1 year work experience for a luxury hotel.
 
 
 </li>
 </ul>
 
 About The Benefits
 
 
 
 At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
 
 
 
 Benefits Include
 
 
 
 <ul>
 <li>
 Opportunities for internal mobility within our global network
 </li>
 <li>
 Colleague discounts on food, beverage, and hotel stays worldwide
 </li>
 <li>
 Health care and insurance benefits
 </li>
 <li>
 Locally competitive tax-free salary and incentive structure
 
 
 </li>
 </ul>
 
 Primary Location
 
 
 
 Bahrain-Manama
 
 
 
 Job
 
 
 
 Reservations &amp; Telephones
 
 
 
 Organization
 
 
 
 MEASA Region [Main]
 
 
 
 Job Posting
 
 
 
 Oct 22, 2025, 4:58:25 PM
</div>

Ramada by Wyndham Bahrain

Reservation SupervisorOverview The Reservation Supervisor oversees the reservations team to ensure efficient, accurate, and customer-focused booking operations. This role plays a key part in maximizing occupancy, supporting smooth communication between guests and internal departments, and maintaining a high standard of service within the reservations process.Key Responsibilities<ul><li>Manage Staff: Supervise and guide the reservations team by allocating duties, monitoring performance, and providing training and support as needed.</li><li>Handle Inquiries: Respond promptly to reservation requests through phone, email, and online channels, providing guests with accurate information about availability, rates, and packages.</li><li>Ensure Guest Satisfaction: Assist guests in making reservations, address special requests or concerns, and ensure an exceptional and seamless booking experience.</li><li>Optimise Bookings: Implement procedures and strategies to maximise occupancy rates, minimise booking errors, and enhance revenue opportunities.</li><li>Coordinate with Other Departments: Act as a liaison between the reservations team and other hotel departments, such as Front Office, Sales, and Housekeeping, to ensure smooth operations and clear communication.</li><li>Maintain Records: Ensure all reservation data is accurately recorded and updated in the hotel&rsquo;s reservation system.</li><li>Report and Analyse: Prepare and review reservation reports, occupancy forecasts, and booking trends to support management decisions.</li></ul>Skills and Qualifications<ul><li>Strong communication and interpersonal skills, with a focus on customer service excellence.</li><li>Proven ability to lead, motivate, and manage a team effectively.</li><li>Proficiency in reservation and property management systems (PMS IDS and Opera) and online booking platforms.</li><li>Excellent organizational and problem-solving skills with attention to detail.</li><li>Knowledge of hotel operations and hospitality industry practices.</li><li>Ability to work under pressure and adapt to a fast-paced environment.</li><li>Fluent in English</li><li>Arabic beneficial but not essential</li></ul>LOCAL HIRE ONLYJob Type: Full-time

Reservations Supervisor

Hilton

<div>
 A Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations.
 
 
 
 What will I be doing?
 
 
 
 As Reservations Manager, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. The Reservations Manager will work with the Sales and Events Teams to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Maximise occupancy levels by reviewing and revising revenue strategies
 </li>
 <li>
 Work with the Sales and Events Teams to maximise corporate and group rates
 </li>
 <li>
 Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios in order to achieve targets for the department
 </li>
 <li>
 Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy
 </li>
 <li>
 Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market
 </li>
 <li>
 Ensure Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
 </li>
 <li>
 Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
 </li>
 <li>
 Assist in the recruiting, managing, training and developing of the Team
 </li>
 <li>
 Participate in the organisation of hotel promotional activities
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 A Reservations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous experience with reservations in the hotel/leisure sector
 </li>
 <li>
 Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets
 </li>
 <li>
 Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
 </li>
 <li>
 Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
 </li>
 <li>
 Excellent organisation and planning skills
 </li>
 <li>
 Accountable and resilient
 </li>
 <li>
 Flexibility to respond to a range of different work situations
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Knowledge of the hotel property management systems
 </li>
 <li>
 Previous experience in the same or similar role
 </li>
 <li>
 Relevant degree, in a business discipline, from an academic institution
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Bahrain City Centre Hotel &amp; Residences
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Call Center and Reservations
</div>

Reservations Manager

Fragrancebh

handles customer inquiries, books flights, hotels, and other travel arrangements, and provides information to ensure a smooth travel experience. Key responsibilities include managing reservations via phone, email, and online platforms; processing bookings, modifications, and cancellations; and using a reservation system to maintain accurate records. The role also involves upselling services, resolving customer issues, and staying informed about travel trends and promotions. Key responsibilities<ul><li>Customer service: Answer phones and emails, assist with travel inquiries, and provide information on services, availability, and pricing.</li><li>Booking and management: Process new bookings, modifications, and cancellations for flights, hotels, car rentals, and other travel services.</li><li>Record keeping: Accurately record customer information and maintain up-to-date records in the reservation system.</li><li>Sales and promotions: Advise customers on promotions and upgrades, and cross-sell additional services.</li><li>Problem-solving: Resolve customer issues and complaints promptly.</li><li>Administrative tasks: Coordinate with other departments, process payments and refunds, and generate reservation reports.</li><li>Knowledge maintenance: Stay informed on current travel trends, pricing, and special offers.</li></ul>Essential skills<ul><li>Strong verbal and written communication skills.</li><li>Excellent customer service and telephone manner.</li><li>Proficiency with computer applications and reservation systems.</li><li>Attention to detail and accuracy.</li><li>Ability to work efficiently under pressure and multi-task.</li><li>Sales and upselling skills.</li><li>An understanding of the travel industry is often preferred.</li></ul>Job Type: Full-timePay: BD250.000 - BD350.000 per month

Reservation Officers

Rise Hospitality Management

1. Floor Operations &amp; Guest Service<ul><li>Supervise dining floor operations and ensure smooth service during all shifts.</li><li>Greet and interact with guests to ensure satisfaction and handle any complaints promptly.</li><li>Monitor table turnover, reservations, and seating arrangements.</li></ul>2. Staff Supervision &amp; Coordination<ul><li>Assign duties to waiters, hostesses, runners, and bar staff as per service needs.</li><li>Conduct daily briefings regarding menu updates, promotions, or special events.</li><li>Train and mentor service staff to maintain high hospitality standards.</li></ul>3. Quality &amp; Hygiene Standards<ul><li>Ensure adherence to service protocols, grooming standards, and hygiene policies.</li><li>Conduct regular floor inspections to maintain cleanliness and presentation.</li><li>Enforce compliance with health, safety, and HACCP regulations.</li></ul>Job Type: Full-time

Floor Supervisor ( Restaurant)

Air Arabia

<div>
 Date: 21 Oct 2025
 
 
 Company: Air Arabia PJSC (G9)
 
 
 Location:
 
 
 Manama, BH
 
 
 Country: BH
 
 
 
 Job Purpose
 
 
 
 To support the Contact Center section across the entire network by handling customers&rsquo; inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers&rsquo; experience ensuring productivity is in line with set measures and company&rsquo;s adopted policies and procedures.
 
 
 
 Key Result Responsibilities
 
 
 
 <ul>
 <li>
 Handles customers&rsquo; enquiries, requests and complaints in a positive effective manner whilst ensuring company&rsquo;s branding and corporate image are reflected in a positive manner and as per approved quality standards.
 </li>
 <li>
 Responds to customers&rsquo; incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.
 </li>
 <li>
 Provides accurate information about the company&rsquo;s products and services; processes travel bookings, modifications and cancellations on reservations.
 </li>
 <li>
 Handles customers&rsquo; complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.
 </li>
 <li>
 As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.
 </li>
 <li>
 Promotes the company&rsquo;s products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.
 </li>
 <li>
 Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.
 </li>
 <li>
 Demonstrates thorough understanding of the Contact Center core activities &amp; functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.
 </li>
 <li>
 Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.
 </li>
 <li>
 Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.
 </li>
 <li>
 Performs any additional responsibilities as advised by the Line Manager/Supervisor.
 
 
 </li>
 </ul>
 
 Qualifications (Academic, Training, Languages)
 
 
 
 <ul>
 <li>
 High School/Diploma or equivalent.
 </li>
 <li>
 Capable of using technology systems and tools such as Microsoft Office.
 </li>
 <li>
 Good in English &amp; Arabic Languages.
 
 
 </li>
 </ul>
 
 Work Experience
 
 
 
 <ul>
 <li>
 Previous call center experience is required for this role; additional experience in customer service will be considered an advantage
 </li>
 <li>
 Capability of understanding market trends and channeling them leading to effective customer care solutions.
 </li>
 <li>
 Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.
 </li>
 <li>
 Capable of understanding customers&rsquo; problems and direct them in the right channel.
 </li>
 <li>
 Ability to work for long hours and under pressure.
 </li>
 <li>
 Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.
 </li>
 <li>
 Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.
 </li>
 </ul>
</div>

Call Center Agent - Bahrain

Explore 30+ Reservations agent in Manama this November. Find roles across top companies and apply now to boost your career.

30 reservations agent jobs IN Manama

Reservation Agent - Reservations & Communication - Jumeirah Gulf of Bahrain

Reservation Agent - Reservations & Communication - Jumeirah Gulf of Bahrain

Reservations Supervisor

Reservations Manager

Reservation Officers

Floor Supervisor ( Restaurant)

Call Center Agent - Bahrain