receptionist

travel consultant

call center agent

front office supervisor

telesales agent

reservations and ticketing agent

IIQAF

<div><h3 class="jobSectionHeader"><b>Description</b></h3>
<p>We are seeking a dedicated and detail-oriented Ticketing Agent to join our esteemed hospitality team. In this important role, you will be responsible for managing ticket sales and reservations for a variety of events and services offered by our organization. The ideal candidate should possess exceptional customer service skills and have a strong ability to handle multiple tasks efficiently in a fast-paced environment. As a Ticketing Agent, your primary responsibility will be to ensure a seamless and enjoyable experience for our guests from the moment they inquire about ticket availability to the completion of their transaction.</p>
<h3 class="jobSectionHeader"><b>Responsibilities</b></h3>
<ul><li>Process ticket sales, reservations, cancellations, and exchanges promptly and accurately.</li><li>
Assist customers with inquiries related to ticket availability, pricing, and schedules.</li><li>
Maintain up-to-date knowledge of ticketing systems, policies, and procedures.</li><li>
Resolve customer issues and complaints with professionalism and a solution-oriented approach.</li><li>
Coordinate with other departments to ensure smooth event or service execution.</li><li>
Handle cash transactions, billing, and documentation in compliance with company standards.</li><li>
Maintain accurate records of ticket sales and customer interactions.</li><li>
Support promotional campaigns by providing information and upselling when appropriate.</li></ul>
<h3 class="jobSectionHeader"><b>Requirements</b></h3>
<ul><li>High school diploma or equivalent; additional education in hospitality or customer service is a plus.</li><li>
Proven experience in ticketing, customer service, or hospitality roles preferred.</li><li>
Strong communication and interpersonal skills with a customer-focused mindset.</li><li>
Proficiency in ticketing software and reservation systems is desirable.</li><li>
Ability to multitask, work under pressure, and maintain attention to detail.</li><li>
Basic numeracy skills and experience handling cash transactions.</li><li>
Flexibility to work shifts, including weekends and holidays as needed.</li></ul>
<h3 class="jobSectionHeader"><b>Qualifications</b></h3>
<ul><li>Excellent verbal and written English communication skills.</li><li>
Problem-solving abilities with a calm and patient demeanor.</li><li>
Team player with a collaborative attitude and willingness to learn.</li><li>
Strong organizational skills and ability to manage time efficiently.</li></ul>
<h3 class="jobSectionHeader"><b>Benefits</b></h3>
<ul><li>Competitive salary with performance-based incentives.</li><li>
Opportunities for professional growth and development within IIQAF.</li><li>
Supportive and inclusive work environment fostering teamwork.</li><li>
Access to employee discounts and hospitality-related perks.</li><li>
Comprehensive training to enhance your skills and knowledge.</li></ul></div>

Ticketing Agent

Emirates

<div>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 At Emirates, our retail and contact centres operate globally! Our international teams play a crucial role in representing our brand, and providing our customers with up to date information regarding our range of products and services. Working with our team means that you serve as a primary means of communication and are often a first point of contact for our valued customers!
 <br/>
 <br/>
 The purpose of the
 <strong>
  Reservations &amp; Ticketing Operations Manager
 </strong>
 is to direct, control and continuously improve operational effectiveness and provide the highest quality of customer service delivery, network wide for all internal stakeholders. Provide efficient and cost effective solutions in improving the overall passenger process. This is with a team of Reservations/Ticketing Operational staff both at Network Control Centre and EGHQ working on 24/7 shifts.
 <br/>
 <br/>
 <strong>
  In This Role, You Will
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Continually review and audit the services and processes delivered against SLAs and using complaints/feedback received. Proactively seek feedback from the network, CSSMs etc. Recommend improvements in work methods, systems and procedures. Implement changes were appropriate.
  </li>
  <li>
   Provide ongoing feedback to, and create outstanding working relationships with, key operational business partners both within Commercial and outside e.g. RO, Planning, Apt Svcs, NPSD, CASA, Training, Skywards IT etc.
  </li>
  <li>
   Identify operational trends and compile and produce monthly reports for Management on operational functions. Focus on any flaws in service delivery and ensure corrective action is taken. Manage and review YM functions and ensure we are complementing their objectives especially with out of hours support.
  </li>
  <li>
   With guidance from VP- Res &amp; Tktg, develop strategies and implement processes to achieve delivery of specific Res and ticketing processes and/or systems. Ensure their success by monitoring performance of staff and internal customer feedback as well as CASA surveys etc.
  </li>
  <li>
   Manage resources within corporate policies related to technology usage, data protection and performance matters. Ensure that each direct report covers their area of responsibility and that PM, staff training and development is followed through with laid out plans for all staff in respective grades and areas.
  </li>
  <li>
   To lead by example, by displaying behaviour which reflects departmental values, and adopt a leadership style to maximise utilisation of resources and abilities of staff and maintain cohesiveness within the team at all times.
  </li>
  <li>
   Act as the Res and ticketing focal point for the NCC, liaising with SMNC, MAS etc. on coverage at NCC for disruption rebooking handling. Attend strategic update meetings on NCC as required.
  </li>
  <li>
   Manage a team of Duty Controllers and support staff in NCC and EGHQ to provide 24 hour network wide operational support on reservations/ticketing issues. Ensure all staff are fully versed with standards and corporate guidelines expected in each role.
  </li>
  <li>
   Lead an efficient, courteous and customer-centred Help Desk in order to improve operational responsiveness and effectiveness for the network on both reservations and ticketing issues. Areas of focus are 24/7 operations, Schedule loading, disruption handling, MEDA cases, Group PNR servicing, PNR servicing etc.
  </li>
  <li>
   Provide Business analysis support for any projects that impact the passenger handling within the Res Tktg system.
  </li>
  <li>
   Collate, analyse and validate requirements and ensure completeness and quality prior to passing these to IT. Suggest creative solutions and work closely with IT to ensure change scope/objectives are met.
  </li>
  <li>
   Ensure long term plans are discussed with Manager R&amp;T Systems for evaluation into the future systems.
  </li>
  <li>
   Support Manager R&amp;T Systems to analyse the business plans, policies, processes and practices of large functional changes and to recommend process and IT system changes which would bring benefits in quantifiable terms. These would include reducing unit costs of operation, increasing revenue generated, improving customer service or processes and decision support.
   <br/>
   <br/>
  </li>
 </ul>
 Qualification
 <br/>
 <br/>
 <strong>
  To be considered for this role, you must meet the below requirements:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's Degree or Honours with 8+ years of experience in Commercial/Sales, Reservations/Ticketing.
  </li>
  <li>
   8+ years experience in an airline, of which, a minimum of 5 years should be at a managerial level in the Reservations, ticketing and procedures field.
  </li>
  <li>
   Thorough knowledge of Reservation and ticketing operational and Industry standards as well as knowledge of Apt Services procedures and systems.
   <br/>
   <br/>
  </li>
 </ul>
 At Emirates, we're committed to providing our employees with opportunities to grow and develop in their careers. So if you're looking for a challenging and rewarding opportunity, apply today and join our team!
 <br/>
 <br/>
 Salary &amp; benefits
 <br/>
 <br/>
 Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That&rsquo;s on top of transport benefits, life insurance and more. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers
</div>


Reservations & Ticketing Operations Manager

The First Group Hospitality

<div>Overview:
<div>
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.</div><div></div><div><br>
Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.</div><div></div><div><br>
At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.</div><br>
<div></div>
Job Description:
<div>
The Cluster Reservations Agent is responsible for managing reservations, inquiries, cancellations, reconversions, and booking extensions in an attentive, courteous, and efficient manner. The role includes accurately quoting available rates, as well as upselling and cross-selling to maximize room revenue in line with our Brand Standards. The agent will also collaborate closely with the Sales Department to secure and maintain business effectively.</div><div></div><ul><li><div><br>
Respond promptly to all incoming calls in an attentive, courteous, and efficient manner, while maintaining excellent call audit scores.</div></li><li><div>
Provide guests with accurate information regarding hotel services, facilities, and hours of operation.</div></li><li><div>
Enter reservations into the system in accordance with standard operating procedures.</div></li><li><div>
Process room reservations with a focus on maximizing room revenue and average rate, consistently applying standard rate-quoting practices.</div></li><li><div>
Upsell room categories and cross-sell hotel amenities and facilities whenever appropriate.</div></li><li><div>
Manage reconversion of cancelled reservations.</div></li><li><div>
Maintain strong communication and collaboration with the Sales Department and Front Office.</div></li><li><div>
Ensure accurate maintenance of files, reports, and reservation records.</div></li><li><div>
Handle all special reservations, including VIP bookings, packages, and discounted rates.</div></li><li><div>
Respond to all email inquiries professionally and within the designated response time.</div></li><li><div>
Post no-show revenue daily, if required by the property.</div></li><li><div>
Communicate rates and availability to wholesalers.</div></li><li><div>
Ensure proper billing instructions are recorded for each reservation to prevent rebates or refunds.</div></li><li><div>
Accurately capture and communicate all guest requirements to relevant departments.</div></li><li><div>
Complete all tasks listed on the daily reservations checklist.</div></li><li><div>
Stay fully informed of hotel promotions and special offers.</div></li><li><div>
Assist in processing travel agent commissions when requested.</div></li></ul>
Desired Skill &amp; Expertise:
<ul><li><div>
Minimum of 2 years&rsquo; experience in a Reservations Department within a 4- or 5-star property.</div></li><li><div>
Strong proficiency in English, both written and verbal.</div></li><li><div>
Knowledge of additional languages is an advantage.</div></li><li><div>
Degree or Diploma in Training and Development or Hotel Management.</div></li><li><div>
Solid working knowledge of Opera PMS and Microsoft Office applications.</div></li></ul></div>

Cluster Reservations Agent

Naumi Hotel Dubai

<p>Join Naumi Hotels in Revolutionizing Dubai's Hospitality Scene!</p><p>Imagine spearheading the launch of a bold, design-driven boutique hotel brand in the heart of Dubai's pulsating energy, where innovation meets opulence and every guest experience is a masterpiece of whimsy and sophistication.</p><p><i>Naumi Hotels</i>, the acclaimed trailblazer from Singapore with iconic properties across Asia-Pacific, is making its electrifying debut in the UAE this October 2025. We're transforming the contemporary chic dusitD2 Kenz Hotel in Barsha Heights, a prime gem on Sheikh Zayed Road, steps from Internet City Metro and surrounded by Dubai's thriving business hubs, universities and world class shopping into Naumi Hotel Dubai.</p><p><b>Naumi Hotel Dubai</b> isn&rsquo;t just another opening, it&rsquo;s a bold new chapter in Barsha Heights. With a rooftop infinity pool overlooking the skyline, a spa and fitness hub and vibrant Thai and Mediterranean dining, we&rsquo;re bringing our signature mix of playful design, sustainability and personalized hospitality to the city.</p><p>We&rsquo;re looking for a <b>Reservations Agent</b> who will play a crucial role in handling all incoming calls, emails, and online inquiries regarding hotel room reservations. The role ensures that guest reservations are processed efficiently and accurately while maintaining a high level of customer service and professionalism. This position plays a key role in maximizing room occupancy and revenue while ensuring guest satisfaction.</p><ul><li><b>Reservation Handling - </b>Answer incoming calls and respond to reservation inquiries promptly and professionally. Process individual and group bookings via phone, email, and online booking platforms. Accurately enter guest reservation details into the Property Management System (PMS). Modify, cancel, or update existing reservations per guest request or hotel policy. Verify room availability, rates, packages, and special promotions before confirming reservations. Coordinates visa processing for guests whenever request arises.</li><li><b>Customer Service - </b>Provide detailed information about the hotel&rsquo;s facilities, services, room types, packages, and local area attractions. Address and resolve customer concerns, complaints, or special requests with a focus on satisfaction. Follow up with guests as needed to confirm details or provide assistance pre-arrival.</li><li><b>Revenue &amp; Yield Management - </b>Apply up-selling and cross-selling techniques to maximize room sales and hotel revenue. Follow hotel yield management strategies when quoting rates and availability. Monitor and report booking trends and suggest improvements to increase revenue.</li><li><b>Administrative &amp; System Tasks - </b>Maintain accurate and up-to-date records in the PMS and reservation systems. Generate daily, weekly, or monthly reservation reports for internal use. Coordinate with Front Office, Sales, Housekeeping, and other departments to ensure smooth operations. Maintain knowledge of current room availability and future forecasts.</li><li><b>Compliance &amp; Policies - </b>Adhere to all company and departmental policies and procedures. Handle credit card and guest information securely and in accordance with data protection laws. Maintain confidentiality of guest and hotel information at all times.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: AED1,500.00 - AED1,800.00 per month</p>

Reservations Agent

IHG Hotels & Resorts

<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>Do you see yourself as a Cluster Reservations Agent as part of InterContinental Hotels Group&reg; at Dubai Festival City?
</p><p>As the world&rsquo;s first and most global luxury hotel brand, InterContinental Hotels &amp; Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental&reg;&#65039; brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you&rsquo;d like to embrace a world of opportunities, we&rsquo;d like to welcome you to the world&rsquo;s most international luxury hotel brand.</p>
<p>The IHG Hotels at Dubai Festival City consists of four hotels. These include the luxury and lifestyle brand InterContinental, the lavish long-stay InterContinental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn &amp; Suites. In addition to over 1,600 rooms, the cluster boasts a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gym and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.
</p><p><b>A little taste of your day-to-day:</b></p>
<ul><li>Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques.</li>
<li>Promote the Hotel&rsquo;s (and IHG DFC generally) products and services.</li>
<li>Maintain a high level of product and service knowledge about all IHG DFC Hotels in your region.</li>
<li>Develop and maintain a regular pattern of sales calls.</li>
<li>Record and process reservations made by phone/fax/email.</li>
<li>Process amendments to reservations such as extensions, early departures, etc.</li>
<li>Record special billing arrangements for groups and conventions.</li>
<li>Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval.</li>
<li>Maintain knowledge of special rates/ offers/ promotions.</li>
<li>Monitor reservation levels and inform Managers of current and future occupancy rates.</li>
<li>Prepare reports as requested (eg: to travel agents, business houses, F&amp;B, Daily pick up etc.).</li>
<li>Prepare reservation sales reports.</li>
<li>Monitoring Web-Supplier extranet and matching all the upcoming booking with opera PMS.</li>
<li>Following up on traces on daily basis.</li>
<li>Preparing no show and cancellation on daily basis.</li>
<li>Charging prepaid booking at the time of reservations with secure pay or manual.</li>
<li>Performing on daily basis profile check for upcoming arrivals.</li>
</ul><p><b>What we need from you:</b></p>
<ul><li>Minimum 1 year of front office or reservations experience.</li>
<li>Intermediate knowledge of Microsoft Office.</li>
<li>Advanced in writing and speaking English.</li>
<li>Knowledge of Opera is desirable.</li>
<li>Knowledge of Arabic language desired</li>
<li>Ability to work both independently and within a team environment.</li>
<li>Ability to lead and motivate team members.</li>
</ul><p><b>What you can expect from us:</b></p>
<p>We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life &ndash; including impressive room discounts and some of the best training in the business.</p>
<p>Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.</p>
<p>IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.</p>
<p>So, join us, and you&rsquo;ll become part of our ever-growing global family.</p>
</div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p></p>As the world&rsquo;s first and most global luxury hotel brand, InterContinental Hotels &amp; Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental&reg;&#65039; brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you&rsquo;d like to embrace a world of opportunities, we&rsquo;d like to welcome you to the world&rsquo;s most international luxury hotel brand.<p>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p></div>

Cluster Reservations Agent - Reservations - InterContinental Hotels Group® Dubai Festival City

Intercity Hotel Dubai Jaddaf Waterfront

<p>Hotel reservation agents are <b>responsible for keeping accurate records about customer bookings, payments</b>, and any additional information that hotel staff might need when interacting with a guest. They might also use records to follow up with previous customers to encourage them to book another stay at the hotel.</p><ul><li>Checking reservations daily for compliance to ensure that the minimum response time is Checking reservations daily for compliance to ensure that the minimum response time is maintained for all reservation requests.</li><li>Ensuring that quality of reservation is maintained in terms of guest details, rates, payment methods etc.</li><li>Planning and using efficient organizational skills to run the daily operation.</li><li>Organizing on-the-job and weekly training for all staff.</li><li>To keep reservations staff informed on all changes or developments within the hotel and the company.</li><li>To spot-Check reservations made the previous day and Check all VIP arrivals</li><li>Training, developing, and motivating staff to increase productivity.</li></ul><p>Job Type: Full-time</p><p>Experience:</p><ul><li>Hotel Industry: 1 year (Required)</li></ul>

APRONS AND HAMMERS

<p>Our Award wining Restaurant is looking for an experienced candidate to join us on an immediate basis as a Reservationist .</p><p>You will provide various planning and booking services, including answering customers questions Handle reservations efficiently, ensuring a seamless experience for our guests.</p><p>Key Responsibilities:</p><ul><li>Handle reservations efficiently, ensuring a seamless experience for our guests.</li><li>Manage high-volume reservations for our beach club and restaurant.</li><li>Provide excellent customer service and communicate effectively with guests.</li></ul><p>Qualifications:</p><p>Communication Skills: Clear and effective communication to handle reservations and interact with customers.</p><p>Attention to Detail: Precision in recording reservation details and ensuring accuracy.</p><p>Multi-tasking: Capability to handle multiple reservations simultaneously.</p><p>Familiarity with SevenRooms</p><p>Computer Literacy: Proficiency in using reservation software and basic computer skills.</p><p>Hospitality Experience: Previous experience in the hospitality industry is often preferred.</p><p>If you're ready for a new challenge, please reach out or share with someone who might be interested!</p><p>Why Join Us:</p><p>Work in a stunning beachfront location in the heart of Dubai.</p><p>Be part of a dynamic team dedicated to creating memorable moments.</p><p>Competitive compensation and opportunities for growth.</p><p>Job Type: Full-time</p>

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