real estate agent

sales manager

real estate sales agent

sales representative

sales coordinator

reservations and ticketing agent

Creneau International Middle East

Role DescriptionThis is a full-time on-site role for a Customer Service Representative - Call Center Agent located in Dubai. The Customer Service Representative - Call Center Agent will be responsible for answering inbound calls, handles booking/reservations and making outbound calls to ensure customer satisfaction. Expected to provide exceptional customer service by actively listening to customers, determining their needs, and offering solutions that meet those needs, as well as handling customer complaints and escalating complex issues to the appropriate team.Qualifications<ul><li>Excellent verbal and written communication skills in English</li><li>Knowledgeable of different reservations app (e.g. SevenRooms &amp; EatApp)</li><li>Strong background in F&amp;B and with previous work experience as call center agent in Hospitality / F&amp;B Industry is a must.</li><li>Ability to remain calm and empathetic during customer interactions.</li><li>Ability to multitask, prioritize, and manage time effectively.</li><li>Experience with CRM systems and software is an advantage.</li><li>Sales or marketing experience considered a plus.</li><li>Ability to work in a fast-paced environment.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Do you have strong background in Hospitality or F&amp;B?</li><li>Do you have previous experience working as Call Center Agent in Hospitality/F&amp;B industry?</li><li>What is your salary expectation for this role?</li><li>Are you knowledgeable of different reservations app such as Seven Rooms or Eat App?</li></ul>Experience:<ul><li>customer service: 1 year (Required)</li></ul>

F&B Reservations Agent

Al Riyady For Auditing of Accounts EST

Location: Downtown, Dubai Salary: Up to AED 6,000Role Overview: Be the voice that sets the tone for a luxury dining experience. As Reservation Agent, you&rsquo;ll manage bookings with precision, charm, and efficiency, ensuring every guest&rsquo;s journey starts seamlessly.Requirements:<ul><li>Experience in reservations/front desk role within hospitality, preferably Fine Dining </li><li>Excellent communication and organizational skills</li><li>Ability to manage booking systems and handle high volumes</li></ul>Key Responsibilities:<ul><li>Handle guest reservations via phone, email, and online platforms</li><li>Manage seating plans to maximize guest satisfaction and efficiency</li><li>Provide accurate information on menus, events, and promotions</li><li>Support guest inquiries with professionalism and warmth</li></ul>PLEASE ANSWER ALL PRE-SCREENING QUESTIONS TO BE CONSIDERED!Job Types: Full-time, PermanentPay: AED5,500.00 - AED6,000.00 per monthApplication Question(s):<ul><li>Nationality?</li><li>Do you have experience as a Reservation Agent in UAE Fine Dining?</li><li>Expected Salary?</li><li>Immediate Joiner?</li></ul>

Restaurant Reservation Agent - Luxury Dining (Downtown)

Mercure Gold Hotel

Job Description<ul><li>Respond promptly to telephone requests for reservations and process accordingly.</li><li>Check room and rate availability and accept/reject booking accordingly based on availability.</li><li>Complete all reservation tasks as assigned and in accordance with established standards and procedures.</li><li>To review accuracy of the next day reservations ensuring complete details for Front Desk and special requests, which require pre arrangements, are attended to.</li><li>Have thorough knowledge of all guest rooms and suites, their location, rates and amenities; be familiar with all hotel facilities and services.</li><li>To ensure to complete all product knowledge training for the hotel.</li><li>To update all document related with the materials for guest booking.</li><li>To record all voucher or guarantee letter received and cross check with data, which is up dated on to the system.</li><li>Follow up any pending voucher or guarantee letter and make sure these are received before the arrival of guest.</li><li>Keep monitor of e-mail received and reply based on the booker made and ensure all the data given is accurate.</li><li>Know and be familiar with the rate applied and be aware of any new package issue.</li><li>Using the standardize wording at notes and comments an update from time to time any changes of notes and comments which should be initiated and inform related section accordingly.</li><li>To be familiar with Front Office Policies and Procedures, Job Description and Employee Handbook.</li><li>Support the Front Office department in the capacity of Guest Service Agent, whenever required and as per business levels.</li><li>Accurate handling of cash float, whenever operating at the Front Desk</li><li>Obtain prior approval from the Front Office Manager or designate for any rebates or discount related to guest disputes.</li><li>Ensure registration cards are accurately completed as per the required laws as well as guest profile is updated in system all the times operating at the Front Desk.</li><li>Perform other duties, which are assigned by the Department head from time to time.</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,000.00 per month

Reservations Agent | Hotel Experience

Accor

<div>Company Description 
We are far more than a worldwide leader. We are more than 240000 women and men who share something unique. 
Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences 
Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion
SOFITEL DUBAI THE OBELISK
Sofitel Dubai the Obelisk is Sofitel&rsquo;s largest property in the Middle East. The hotel features 594 luxury guestrooms inclusive of 68 suites and 96 serviced apartments in the heart of Dubai. A variety of trendy restaurants and bars including a contemporary Asian restaurant, a Gastro Pub, a French Brasserie and Pool Bar &amp; Lounge bring residents and patrons together to celebrate the French &ldquo;Joie de Vivre&rdquo;. Guests have the option to unwind at the Sofitel Spa with L&rsquo;Occitane and outdoor pools with private cabanas or workout in a fully-fledged fitness center. Business travelers have access to 1,589 square meter of meeting space including one state-of-the-art ballroom ideal for the most sought after social gatherings
Sofitel Dubai the Obelisk will infuse the brand&rsquo;s essence with capitalizing on a perfect balance of modernism and ancient Egypt reflective of the renowned design elements of Wafi. If you are as excited as we are about connecting hearts and showing your guest passion, join us as the next Heartist and help us to make Sofitel Dubai the Obelisk a truly welcoming destination! 
Job Description 
<ul><li>
Understand the key principles of ACCOR&rsquo;S Pricing Strategies and Revenue Management<ul><li>
Retail, Corporate, Leisure, Group, Other</li><li>
Rate Restrictions, hurdles and availabilities</li></ul></li><li>
Maximise rooms revenue through the conversion of telephone calls into sales<ul><li>
Utilize effective upselling techniques</li><li>
Understand and take reservations to support the revenue management strategies employed by the Revenue Management leader in the hotel</li></ul></li><li>
Be fluent on all hotel products and services</li><li>
Handle emails pertaining to rooms reservations</li><li>
Be fully conversant with all market segments and rate plans used across all distribution channels<ul><li>
Be flexible in sales technique through offering the right product to the right customer at the right time</li></ul></li><li>
Handle customer queries and complaints relating to Rooms Reservations</li><li>
Co-host dinners/special events with the Sales Team and be involved in client entertainment as required</li><li>
Identify Sales opportunities through individuals, Corporate Accounts, Wholesalers and Travel Management companies</li><li>
Responsible for effective implementation and compliance with ACCOR&rsquo;S Core Reservation Standards<ul><li>
Achieve targeted goals in the LQA Hotel Mystery Shopping calls</li></ul></li><li>
Maintain accuracy and cleanliness of the PMS Database<ul><li>
Ensure market segmentation is accurate for each reservation</li><li>
Create hierarchies/relationships between Corporate Accounts</li></ul></li><li>
Ensure reservations meet the property standards in terms of accuracy of data and guest satisfaction<ul><li>
Complete understanding and effective execution of current and new RM tools. Includes Opera PMS.</li><li>
Be involved in all property PMS Conversions</li></ul></li><li>
Complete understand and effective use of the Hotel&rsquo;s telephone system</li><li>
Maintain the Reservation correspondence</li><li>
Support the Reservations Manager and/or Revenue Management leader with special projects as required.</li></ul> 

Qualifications 
<ul><li>
Degree/Diploma in Training and Development or Hotel Management</li><li>
Working knowledge of Opera, Microsoft Office.</li><li>
Minimum 2 years&rsquo; experience in Hotel or Resort, as Reservations Agents.</li><li>
Luxury hotel or resort background preferred.</li></ul></div>

Reservations Agent

Raffles

<div>Company Description 
An architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres. 
Job Description 
PURPOSE OF POSITION
To manage guest inquiries and reservations with exceptional service, ensuring seamless booking experiences while optimizing revenue and maintaining the highest quality standards.
KEY ROLES &amp; RESPONSIBILITIES
Master Revenue &amp; Pricing Strategies<ul><li>
Demonstrate a deep understanding of pricing principles and revenue management strategies across all segments, including Retail, Negotiated, Leisure, Group, and other specialized categories.</li><li>
Ensure seamless application of rate restrictions, hurdles, and availability controls to optimize revenue.</li></ul>
Maximize Revenue &amp; Conversion<ul><li>
Convert inquiries into confirmed reservations through personalized engagement and expert upselling techniques.</li><li>
Align reservations with the hotels revenue management strategies to drive optimal performance.</li></ul>
Deliver Bespoke Guest Experiences<ul><li>
Provide highly personalized service, tailoring each interaction to meet the unique needs and expectations of ultra luxury clientele.</li><li>
Exhibit expert knowledge of all hotel products, services, and experiences to craft bespoke guest journeys.</li></ul>
Ensure Seamless Communication &amp; Accuracy<ul><li>
Handle all reservation-related emails and calls with precision, ensuring a flawless and efficient booking process.</li><li>
Maintain meticulous accuracy in the PMS database, ensuring proper market segmentation and data integrity.</li></ul>
Optimize Sales &amp; Relationship Management<ul><li>
Identify and capitalize on sales opportunities through individual travelers, corporate accounts, wholesalers, and luxury travel agencies.</li><li>
Strengthen relationships with elite clientele by offering personalized recommendations and VIP experiences.</li></ul>
Uphold Brand Excellence &amp; Quality Standards<ul><li>
Consistently achieve targeted scores in LQA &amp; IFH Hotel Mystery Shopping audits.</li><li>
Ensure all reservations adhere to the highest standards of data accuracy and guest satisfaction.</li></ul>
Leverage Advanced Systems &amp; Technology<ul><li>
Demonstrate full proficiency in Opera PMS, Resaweb, and other revenue management tools.</li><li>
Maintain comprehensive knowledge of the hotels telephone system to ensure seamless communication.</li></ul>
Support Strategic Initiatives<ul><li>
Assist the Reservations &amp; Revenue Management leadership with special projects and strategic initiatives.</li><li>
Contribute to achieving departmental goals, including ALL loyalty program enrollments and guest engagement metrics.</li></ul> 
Qualifications 
PERSONAL ATTRIBUTES<ul><li>
Adaptability &amp; Agility</li><li>
Meticulous Attention to Detail</li><li>
Multitasking &amp; Efficiency</li><li>
Organizational Excellence</li><li>
Exceptional Communication &amp; Interpersonal Skills</li><li>
Problem Solving Mindset</li></ul>
QUALIFICATIONS<ul><li>
Degree/Diploma in Training and Development or Hotel Management</li><li>
Working knowledge of Opera, Microsoft Office.</li></ul>
EXPERIENCE<ul><li>
Minimum 2 years experience in Hotel or Resort, as Reservations Agents.</li><li>
Luxury hotel or resort background preferred</li><li>
Understands the local culture and have worked in the region.</li></ul> 
Additional Information 
Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates</div>

Reservations Agent - Arabic Speaker

Falcon Oasis Tours

Falcon Oasis Tours is a well-established DMC (Destination Management Company) based in Dubai. With over a decade of experience in hospitality and tourism, we have emerged as a strong competitor in the region. We are committed to providing exceptional services and creating memorable experiences for our clients.Role DescriptionThis is a full-time on-site role located in Dubai. As an Operations &amp; Reservation team member at Falcon Oasis Tours, you will be responsible for managing day-to-day operations related to travel bookings and reservations. This includes handling customer inquiries, assisting with itinerary planning, coordinating with suppliers, ensuring smooth logistical operations, and providing excellent customer service throughout the travel experience.Qualifications<ul><li>Prior experience in operations and reservations within the travel and tourism industry</li><li>Strong organizational and multitasking skills</li><li>Excellent attention to detail</li><li>Customer-focused mindset with exceptional interpersonal skills</li><li>Proficiency in reservation management systems</li><li>Knowledge of local attractions, hotels, and travel logistics in Dubai</li><li>Ability to work well under pressure and meet tight deadlines</li><li>Fluency in English; additional language skills are a plus</li><li>Flexibility to work weekends and holidays, as required</li><li>Authorization to work in Dubai</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,000.00 per month

Reservation & Operation

XIDA Hotel Management L.L.C.

<ul><li>Provides an exceptional call experience to all callers by being informed, efficient and intuitive during the call process.</li><li>Understands and anticipates guest needs and requirements. Keeps up to date with hotel facilities and amenities, ensuring the hotel benefits are communicated to the guest at the time of reservation.</li><li>Possess a sales-oriented attitude, maximizing sales, occupancy and room rates as well as upselling all aspects of the hotel.</li><li>Knows the selling status, rates, and benefits of all packages plans and determines room rates.</li><li>Works to maximize hotel revenue under the guidance of the Revenue and Reservations Manager.</li></ul>Qualifications:<ul><li>High school graduate or equivalent</li><li>Previous experience in a bookings/reservations role</li><li>Experience working with Opera PMS System</li><li>Strong communication skills</li><li>Ability to resolve queries in a proactive, practical and positive manner</li></ul>Job Types: Full-time, PermanentPay: From AED2,000.00 per month

Communication and Reservation Agent (Chinese Speaking Preferred)

Explore 6530+ Reservations and ticketing agent in Dubai this September. Find roles across top companies and apply now to boost your career.