sales executive

front desk agent

sales coordinator

call center agent

sales engineer

reservations sales agent

Hilton

<div>Reservations Agent - Waldorf Astoria Doha Lusail
A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. 
 
 
What will I be doing? 
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:<ul>
<li>Convert, quickly, inquiries into contracted business</li>
<li>Respond, positively, to sales inquiries to develop future sales leads</li>
<li>Identify sales leads, as appropriate</li>
<li>Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li>
<li>Provide prompt and efficient service while maintaining the hotels brand standards</li></ul>
What are we looking for? 
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>A passion for delivering great customer service</li>
<li>A highly professional telephone manner and excellent communication skills</li>
<li>Outstanding administration and organizational skills</li>
<li>Computer proficiency</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous experience in a Reservations environment</li>
<li>Tertiary qualifications, or other collegiate-level degree</li> 
</ul> 
 
What will it be like to work for Hilton? 
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World&rsquo;s Best Workplaces.
We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members&rsquo; unique perspectives and voices&mdash;along with those of our Guests, Owners, Suppliers, and Partners&mdash;to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it&rsquo;s like to be on Team Hilton!
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</div>

Reservations Agent - Waldorf Astoria Doha Lusail

<div>Cluster Reservations Agent
A Reservations Agent will serve as the main contact for room reservations for two clustered hotel properties; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.
What will I be doing? 
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within both hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:<ul><li>
Convert, quickly, inquiries into contracted business</li><li>
Respond, positively, to sales inquiries to develop future sales leads</li><li>
Identify sales leads, as appropriate</li><li>
Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li><li>
Provide prompt and efficient service while maintaining the hotels brand standards</li></ul>
What are we looking for? 
 
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
A passion for delivering great customer service</li><li>
A highly professional telephone manner and excellent communication skills</li><li>
Outstanding administration and organizational skills</li><li>
Intermediate computer proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience in a Reservations environment</li><li>
Tertiary qualifications, or other collegiate-level degree</li></ul> 
What will it be like to work for Hilton?
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World&rsquo;s Best Workplaces.
We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members&rsquo; unique perspectives and voices&mdash;along with those of our Guests, Owners, Suppliers, and Partners&mdash;to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it&rsquo;s like to be on Team Hilton!
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</div>

Cluster Reservations Agent

Best Plaza West Bay Hotel

To supervise/manager the operations of the Reservations Department during shift by assisting to co-ordinate operational plans to meet Hotel sales targetsAt Best Plaza West Bay Hotel&reg;, we want our guests to feel able to do their best, achieve their goals and be recognized for their success. To help them, we need you to stay One Step Ahead and:<ul><li>Create Confidence &ndash; by being an expert at what you do; by acting and looking the part and adapting your style to match your guests&rsquo; pace in all you do.</li><li>Encourages Success &ndash; by supporting and respecting your guests and their goals; by recognizing them and making them feel valued and important and offering thoughtful choices to help them feel restored and balanced.</li></ul>&middot; Make It Happen &ndash; by being perceptive to your guests&rsquo; needs; by taking ownership for getting things done and working seamlessly with others to help guests be successful.Duties and Responsibilities<ul><li>Sell the Best Plaza West Bay Hotel products and services using up-selling and suggestive selling techniques.</li><li>Promote the Hotel&rsquo;s products and services.</li><li>Maintain a high level of product and service knowledge about all Best Plaza West Bay Hotel in your region.</li><li>Develop and maintain a regular pattern of sales calls.</li><li>Record and process reservations made by phone/fax/email.</li><li>Accept wait list reservations.</li><li>Process amendments to reservations such as extensions, early departures, etc.</li><li>Manage &ldquo;no show&rdquo; reservations by investigation and recording of same.</li><li>Record special billing arrangements for groups and conventions.</li><li>Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval.</li><li>Maintain knowledge of special rates/ offers/ promotions.</li><li>Monitor reservation levels and inform Managers of current and future occupancy rates.</li><li>Prepare reports as requested (eg to travel agents, business houses etc).</li><li>Prepare reservation sales reports.</li><li>Co-operate with the company to achieve compliance with FLS legislation.</li><li>Not undertake any activity which compromises their personal FLS, or the FLS of others.</li><li>Report all accidents, dangerous occurrences, or hazards, no matter how minor, to the supervisor or Heads of Department.</li></ul>SELF MANAGEMENT<ul><li>Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook</li><li>Comply with Company Grooming Standards at all times to portray a professional image of self and the hotel.</li><li>Comply with Time and Attendance Policies set by the hotel.</li><li>Actively participate in training and development programs and maximize opportunities for self-development</li><li>Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety</li><li>Familiarize yourself with emergency and evacuation procedures</li><li>Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Line Manager</li><li>Comply with the hotel Code of Conduct</li><li>Familiarize self with the company values and model desired behaviors.</li><li>Perform all tasks as directed by the Manager in pursuit of the achievement of business goals</li></ul>Job Type: Full-timeExperience:<ul><li>current positions as Reservations Agent in hotel: 1 year (Required)</li></ul>Location:<ul><li>Doha (Required)</li></ul>

Reservations Agent

Andaz

<div>
 
 Organization- Andaz Doha
 
 
 
 
 Summary
 
 
 
 
 Duties and responsibilities related to the Team Leader - Reservation role:
 
 
 
 <ul>
 <li>
 Supervise the daily operations of both the reservations and communication center team, ensuring all guest inquiries, bookings, and operator calls are handled promptly and professionally.
 </li>
 <li>
 Monitor live call volumes and routing, maintaining strict adherence to hotel brand standards for call answering times, abandonment rates, and overall call quality.
 </li>
 <li>
 Oversee the accurate and efficient processing of all room reservations (direct, OTA, corporate, and group bookings) within the hotel's Property Management System (PMS).
 </li>
 <li>
 Train, coach, and motivate agents to maximize room revenue through effective upselling, cross-selling of hotel facilities (like dining and spa), and converting inquiries into confirmed bookings.
 </li>
 <li>
 Handle complex reservations, VIP bookings, and act as the first point of escalation for guest complaints or technical booking issues over the phone or email.
 </li>
 <li>
 Collaborate closely with the Revenue Management team to monitor room inventory, update daily rates, and assist in executing strategies during high-demand or overbooked periods.
 </li>
 <li>
 Conduct daily briefings with the team to communicate occupancy levels, daily selling strategies, ongoing promotions, and specific VIP arrivals.
 </li>
 <li>
 Prepare team schedules, monitor attendance, and conduct regular quality assurance checks by reviewing recorded calls and email correspondence.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Education:
 
 Degree or Diploma in Hospitality Management, Business Administration, or a related field.
 
 
 
 Experience:
 
 Minimum of 2&ndash;3 years of experience in hotel reservations, revenue, or a high-volume luxury call center, with at least 1 year in a supervisory role.
 
 
 
 Technical Skills:
 
 High proficiency in Property Management Systems (e.g., Opera), Central Reservation Systems (CRS), and call center management/PABX software.
 
 
 
 Key Attributes:
 
 Exceptional verbal and written communication skills, a strong sales-oriented mindset, and the ability to lead and calm a team in a fast-paced, high-volume environment.
</div>

Team Leader - Reservation

Alftek International

We are seeking an experienced and dynamic Senior Reservation Officer to join a leading travel company in Doha. The ideal candidate must have strong experience in airline ticketing, hotel bookings, and tourism services, with hands-on expertise in reservation systems and excellent communication skills.Key Responsibilities:<ul><li>Handle domestic and international airline ticket reservations, reissuance, cancellations, and refunds.</li><li>Manage hotel bookings, travel packages, and other tourism-related services.</li><li>Provide accurate fare quotations and travel advice to clients.</li><li>Coordinate with airlines, hotels, and tour operators to ensure smooth service delivery. Maintain proper documentation and booking records.</li><li>Respond promptly to client inquiries via phone, email, and in person.</li><li>Ensure high levels of customer satisfaction and professional service standards.</li><li>Prepare reports and maintain reservation data using MS Office tools.</li></ul>Requirements:<ul><li>5&ndash;10 years of proven experience in airline ticketing and travel industry operations.</li><li>5 years of experience in GCC.</li><li>Strong working knowledge of ATTA/ATA &amp; Amadeus GDS (mandatory).</li><li>Hands-on experience with hotel booking systems.</li><li>Proficiency in MS Office (Outlook, Excel, Word).</li><li>Excellent spoken and written English (mandatory).</li><li>Arabic language skills will be an advantage.</li><li>Strong customer service and communication skills.</li><li>Ability to work under pressure and manage multiple bookings efficiently.</li></ul>Preferred Skills:<ul><li>Knowledge of international travel regulations and visa processes.</li><li>Experience in handling corporate and leisure travel accounts.</li><li>Strong problem-solving and multitasking abilities.</li></ul>Job Type: Full-timePay: QAR6,000.00 - QAR10,000.00 per month

Senior Reservation Officer - Travel & Tourism (Arabic Speaker)

Wyndham Hotels & Resorts EMEA

<div>
 
 Summary
 
 
 
 The Front Desk Agent serves as the first point of contact for guests, providing a warm welcome and ensuring a seamless check-in and check-out experience. This role involves managing guest reservations, addressing inquiries, and coordinating with other hotel departments to deliver exceptional customer service. The front desk agent plays a critical role in creating a positive first impression and maintaining guest satisfaction throughout their stay.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.
 </li>
 <li>
 Provide the guests information regarding the services of hotel, the type of rooms available.
 </li>
 <li>
 Being able to perform all Front Office duties like check-in and check-out of guests, answering the phone according to etiquette, help guests with their inquiries, taking reservations and performing administrational tasks.
 </li>
 <li>
 To handle the inquiries and make reservations as per the instructions given by the customers.
 </li>
 <li>
 Attend to guest complaints and resolve in the most satisfying and professional manner.
 </li>
 <li>
 Register guests and assigns rooms. Accommodates special requests whenever possible.
 </li>
 <li>
 Understands room status and room status tracking.
 </li>
 <li>
 Be familiar with all the Front Office software required for the Front Office Receptionist.
 </li>
 <li>
 Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
 </li>
 <li>
 Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange etc.
 </li>
 <li>
 Knowledgeable about room locations, types of rooms available, and room rates.
 </li>
 <li>
 Knowledgeable about Wyndham Rewards program and promotions, actively introducing to guests and reaching the monthly enrolment target.
 </li>
 <li>
 Providing superior service to Wyndham Rewards guests and able to identify their level with accordant benefits.
 </li>
 <li>
 Ensure that all hotel standards are met when serving the guests and handling information.
 </li>
 <li>
 Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
 </li>
 <li>
 Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
 </li>
 <li>
 Use suggestive selling techniques to (up)sell rooms and to promote other services of the hotel.
 </li>
 <li>
 Maintain and market promotions.
 </li>
 <li>
 Ensure constant update of guest profiles/history regarding preferences, complaints etc.
 </li>
 <li>
 Review Front Office log and Trace File daily.
 </li>
 <li>
 Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
 </li>
 <li>
 Be familiar with all in-house groups, VIP, Wyndham Rewards, long stay/return guests arrivals.
 </li>
 <li>
 Be aware of closed out and restricted dates.
 </li>
 <li>
 Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.
 </li>
 <li>
 Work closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
 </li>
 <li>
 Assist Guest Service Manager in performing duties.
 </li>
 <li>
 Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
 </li>
 <li>
 Be familiar with all daily events in the hotel.
 </li>
 <li>
 Have knowledge of emergency procedures and assist as needed.
 </li>
 <li>
 Use proper etiquette at all times when communicating with guests and associates and on the telephone.
 </li>
 <li>
 Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
 </li>
 <li>
 Maintains the cleanliness and neatness of the front desk area.
 
 
 </li>
 </ul>
 
 Experience, Certification &amp; Education
 
 
 
 <ul>
 <li>
 At least one year experience in same role in an international 5 star hotel brand
 </li>
 <li>
 High school diploma or higher
 </li>
 <li>
 Diploma in Hospitality or related courses an asset
 </li>
 <li>
 First aid certificate or other emergency related training certificates an asset
 </li>
 </ul>
</div>

Front Desk Agent

Explore 457+ Reservations sales agent in Doha this March. Find roles across top companies and apply now to boost your career.

457 reservations sales agent jobs In Doha

Reservations Agent - Waldorf Astoria Doha Lusail

Cluster Reservations Agent

Reservations Agent

Team Leader - Reservation

Senior Reservation Officer - Travel & Tourism (Arabic Speaker)

Front Desk Agent

Front Desk Agent