sales manager

receptionist

sales coordinator

guest relations agent

real estate sales agent

reservations sales agent

Raffles

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
The Reservations &amp; Royal Services Agent is responsible for delivering exceptional, personalized service to guests before, during, and after their stay. This role combines reservations handling with luxury concierge-style support, ensuring a seamless and memorable guest experience that reflects the standards of Raffles &amp; Fairmont Doha.
Key Responsibilities<ul><li>
Handle guest reservations accurately and professionally via phone, email, and online systems</li><li>
Maximize room revenue through effective upselling and cross-selling techniques</li><li>
Ensure all reservations are entered correctly into the PMS, including special requests and preferences</li><li>
Maintain up-to-date knowledge of room types, rates, packages, and promotions</li><li>
Coordinate with Front Office, Sales, and Revenue teams to ensure reservation accuracy</li><li>
Act as a single point of contact for VIP, Royal, and long-stay guests</li><li>
Deliver personalized and anticipatory service, exceeding guest expectations</li><li>
Handle guest inquiries, requests, and complaints with professionalism and discretion</li><li>
Coordinate guest arrangements such as transportation, dining reservations, special occasions, and amenities</li><li>
Maintain detailed guest profiles and preferences to enhance personalized service</li><li>
Ensure VIP arrivals, in-house stays, and departures are flawlessly managed</li><li>
Maintain accurate records, reports, and guest information</li><li>
Follow brand standards, SOPs, and luxury service etiquette at all times</li><li>
Ensure confidentiality and data protection of guest information</li><li>
Liaise closely with all hotel departments to ensure seamless service delivery</li><li>
Adhere to health, safety, and security policies</li></ul> 

Qualifications 
<ul><li>
Diploma or degree in Hospitality Management or related field preferred</li><li>
Minimum 1&ndash;2 years of experience in reservations, guest services in a luxury hotel and/or resort</li><li>
Excellent English communication skills; Fluency in other languages is an advantage</li><li>
Knowledge of Opera PMS or similar systems is an advantage</li></ul></div>

Reservations & Royal Services Agent

Candidzone

Immediate : Reservations Agent (Back Office)Candidate Requirements<ul><li>Male / Female candidate with 1&ndash;2 years of experience in a 5-star hotel or any hotel industry mandatory </li><li>Hands-on experience using OPERA Cloud for hotel reservations operations</li><li>Experience handling incoming and outgoing calls related to:</li><li>Room reservations</li><li>Guest inquiries</li><li>Booking confirmations, amendments, and cancellations</li><li>Able to perform back-office reservations and administrative tasks</li><li>Pleasing personality, Good communication skills in English and guest-oriented attitude</li></ul>Work Schedule<ul><li>8 working hours + 1-hour break</li><li>6 days per week</li><li>Contract: 3 months, renewable</li><li>Candidate must be open to secondment</li></ul>Location<ul><li>Hotel is located near Marina North Station</li><li>Approximately 11&ndash;12 minutes walking distance</li></ul>Provided by Client<ul><li>Food provided</li><li>Accommodation provided</li></ul>Apply now :- Send CV to whatsapp +97430662111Job Types: Full-time, Temporary Contract length: 3 months

Hiring Now : Reservations Agent (Back Office)

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25179184
 
 
 
 Job Category
 
 Reservations
 
 
 
 Location
 
 The Westin Doha Hotel &amp; Spa, Salwa Road, Doha, Qatar, Qatar,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
 
 
 Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand&rsquo;s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Reservations Agent

Contract: 3 months, renewableCandidate must be open to SecondmentRequirements* With 1&ndash;2 years of experience in a 5-star hotel* Hands-on experience using OPERA Cloud for hotel reservations operations* Experience handling incoming and outgoing calls related to:- Room reservations- Guest inquiries- Booking confirmations, amendments, and cancellations* Able to perform back-office reservations and administrative tasks* Pleasing personality, Good communication skills and guest-oriented attitude* Immediate Joining with Valid QIDJob Types: Temporary, Contract Contract length: 3 months

Hotel Reservation Agent

INLAND TRAVEL AND TOURS

<ul><li>Proven work experience as a Travel Agent in Qatar.</li><li>Excellent knowledge of computer reservations systems and GDS systems</li><li>Fluency in Arabic and English; multilingualism is a plus</li><li>Strong sales skills and commercial awareness</li><li>Ability to interact, communicate and negotiate effectively</li><li>Sound knowledge of domestic and international travel trends</li><li>Degree in Hospitality, Travel, Tourism, relevant field</li><li>Arabic &amp; English speaking Lady Preferred(Arabic mandatory)</li><li>Well knowledge about Airline ticketing and Hotel booking</li></ul>Job Type: Full-timePay: QAR4,000.00 - QAR5,000.00 per month

Ticketing Executive

Inspire Management Training Center

We are seeking a highly motivated and guest-focused Front Desk Agent (Female) to join a luxury hotel in Qatar. As the first point of contact for our guests, this role is essential in delivering exceptional service and creating memorable experiences. The ideal candidate will demonstrate excellent communication skills, professionalism, and a warm, welcoming demeanor.Key Responsibilities:<ul><li>Welcome and assist guests with a friendly and professional approach, ensuring smooth and efficient check-in and check-out procedures.</li><li>Manage room reservations, cancellations, and modifications accurately using the hotel&rsquo;s property management system.</li><li>Respond promptly and courteously to guest inquiries, requests, and concerns to ensure high levels of satisfaction.</li><li>Coordinate closely with housekeeping and maintenance teams to ensure room readiness and address guest needs.</li><li>Handle guest billing and payment transactions efficiently, including cash handling, credit card processing, and end-of-shift reconciliation.</li><li>Maintain accurate records of guest interactions, special requests, and feedback in line with hotel policies.</li><li>Ensure the front desk and lobby areas are consistently clean, organized, and welcoming.</li><li>Promote hotel services, facilities, and local attractions to enhance the overall guest experience.</li><li>Follow all safety, security, and emergency procedures as required.</li><li>Handle guest information with strict confidentiality and professionalism.</li></ul>Qualifications, Experience &amp; Skills:<ul><li>High school diploma or equivalent required; a diploma or certification in Hospitality or Hotel Management is an advantage.</li><li>Minimum of 3+ years&rsquo; experience as a Front Desk Agent in a luxury hotel environment.</li><li>Strong working knowledge of hotel reservation systems such as Opera, Fidelio, or Cloudbeds.</li><li>Excellent communication and interpersonal skills with a strong guest-centric mindset.</li><li>Professional appearance and behavior with strong organizational and multitasking abilities.</li><li>Flexibility to work weekends, public holidays, and night shifts.</li><li>Proficiency in Microsoft Office and basic administrative tools.</li><li>Must be locally available in Qatar with a valid visa and QID.</li></ul>Benefits:<ul><li>Competitive salary package</li><li>Employer-provided accommodation, meals, and transportation</li></ul>Job Types: Full-time, PermanentPay: QAR2,750.00 per monthEducation:<ul><li>Diploma (Preferred)</li></ul>Experience:<ul><li>Front Desk Agent in luxury hotels in GCC: 3 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Doha (Required)</li></ul>

Front Desk Agent – Female (Luxury Hotel Industry)

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
As Assistant Reservations Manager, you will support the Reservations Manager in overseeing all aspects of the hotel&rsquo;s booking operations. Your role ensures reservations are handled efficiently, accurately, and delivered with high-end guest service. This contributes directly to guest satisfaction, operational smoothness, and maximization of room revenue.
Key Responsibilities:<ul><li>
Ensure the daily operations of the Reservations Department run smoothly &mdash; manage departmental checklists, monitor tasks and ensure timely completion and review</li><li>
Review and spot-check reservations (including previous day&rsquo;s bookings and arrivals), ensuring accuracy &mdash; especially VIP, special requests, corporate bookings &mdash; and readiness for arrival</li><li>
Support recruitment, training, coaching, and ongoing development of reservations staff (Reservations Agents), to uphold the high service standards expected by the brand</li><li>
Supervise and manage the Reservations team: oversee daily tasks, ensure enquiries/bookings are handled efficiently, maintain high responsiveness and professionalism</li><li>
Maintain strong coordination with other hotel departments (Front Office, Groups/Events, Sales/Revenue, and others) to align room allocations, group reservations, room-blocks, pick-up lists, and guest needs</li><li>
Monitor room inventory, room-block allocations, and collaborate with the Groups Department for group bookings, rooming lists, and adjustments as needed</li><li>
Handle guest enquiries, reservation requests, modifications, cancellations &mdash; including from travel agents, corporate accounts, OTAs and direct channels &mdash; ensuring accuracy, timely response, and excellent guest communication</li><li>
Track lost business opportunities (e.g., cancelled or unconverted enquiries), follow up where appropriate and report findings to department leaders for potential recovery</li><li>
Maintain full knowledge of hotel business segments, room types, rates, promotions, packages, and seasonal offers &mdash; ensure correct application when taking reservations</li><li>
Prepare and submit regular reports (daily, monthly or as required) on reservations performance to senior management/administration</li><li>
Ensure compliance with all hotel policies and standards (brand standards, hygiene/safety where applicable, data privacy for guest information)</li><li>
Perform any other duties as assigned by management, especially in support of operational and guest-experience goals</li></ul> 

Qualifications 
<ul><li>
Degree or diploma in Hotel Management, Hospitality, Business Administration or related field</li><li>
Minimum 3 years&rsquo; experience in hotel/resort operations, ideally in a Reservations Supervisor or similar role in a luxury hotel/resort environment</li><li>
Strong knowledge of global distribution/reservation systems (e.g. PMS such as &ldquo;Opera&rdquo;) and proficiency in standard office software (e.g. Microsoft Office)</li><li>
Excellent communication skills (written and verbal), customer-service orientation, ability to interact professionally with guests, travel agents, corporate clients</li><li>
Good organizational, multitasking, detail-oriented, time-management and prioritization skills</li><li>
Leadership and team-management abilities: able to coach, motivate, supervise and guide a team of reservations agents</li><li>
Ability to work under pressure, manage high workload, and remain calm and professional even during peak periods</li><li>
Analytical mindset: able to recognize occupancy/reservation trends, support strategies to optimize room revenues and minimize lost bookings</li></ul></div>

Assistant Reservations Manager

Explore 705+ Reservations sales agent in Doha this January. Find roles across top companies and apply now to boost your career.