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assistant reservations manager Jobs in Doha

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reservations specialist

Accor

<div><div>Company Description</div> 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.<div> 
Job Description</div> 
The Reservations &amp; Royal Services Agent is responsible for delivering exceptional, personalized service to guests before, during, and after their stay. This role combines reservations handling with luxury concierge-style support, ensuring a seamless and memorable guest experience that reflects the standards of Raffles &amp; Fairmont Doha.
Key Responsibilities<ul><li>
Handle guest reservations accurately and professionally via phone, email, and online systems</li><li>
Maximize room revenue through effective upselling and cross-selling techniques</li><li>
Ensure all reservations are entered correctly into the PMS, including special requests and preferences</li><li>
Maintain up-to-date knowledge of room types, rates, packages, and promotions</li><li>
Coordinate with Front Office, Sales, and Revenue teams to ensure reservation accuracy</li><li>
Act as a single point of contact for VIP, Royal, and long-stay guests</li><li>
Deliver personalized and anticipatory service, exceeding guest expectations</li><li>
Handle guest inquiries, requests, and complaints with professionalism and discretion</li><li>
Coordinate guest arrangements such as transportation, dining reservations, special occasions, and amenities</li><li>
Maintain detailed guest profiles and preferences to enhance personalized service</li><li>
Ensure VIP arrivals, in-house stays, and departures are flawlessly managed</li><li>
Maintain accurate records, reports, and guest information</li><li>
Follow brand standards, SOPs, and luxury service etiquette at all times</li><li>
Ensure confidentiality and data protection of guest information</li><li>
Liaise closely with all hotel departments to ensure seamless service delivery</li><li>
Adhere to health, safety, and security policies</li></ul><div> 
Qualifications</div> 
<ul><li>
Diploma or degree in Hospitality Management or related field preferred</li><li>
Minimum 1&ndash;2 years of experience in reservations, guest services in a luxury hotel and/or resort</li><li>
Excellent English communication skills; Fluency in other languages is an advantage</li><li>
Knowledge of Opera PMS or similar systems is an advantage</li></ul></div>

Reservations & Royal Services Agent

Raffles

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
The Reservations &amp; Royal Services Agent is responsible for delivering exceptional, personalized service to guests before, during, and after their stay. This role combines reservations handling with luxury concierge-style support, ensuring a seamless and memorable guest experience that reflects the standards of Raffles &amp; Fairmont Doha.
Key Responsibilities<ul><li>
Handle guest reservations accurately and professionally via phone, email, and online systems</li><li>
Maximize room revenue through effective upselling and cross-selling techniques</li><li>
Ensure all reservations are entered correctly into the PMS, including special requests and preferences</li><li>
Maintain up-to-date knowledge of room types, rates, packages, and promotions</li><li>
Coordinate with Front Office, Sales, and Revenue teams to ensure reservation accuracy</li><li>
Act as a single point of contact for VIP, Royal, and long-stay guests</li><li>
Deliver personalized and anticipatory service, exceeding guest expectations</li><li>
Handle guest inquiries, requests, and complaints with professionalism and discretion</li><li>
Coordinate guest arrangements such as transportation, dining reservations, special occasions, and amenities</li><li>
Maintain detailed guest profiles and preferences to enhance personalized service</li><li>
Ensure VIP arrivals, in-house stays, and departures are flawlessly managed</li><li>
Maintain accurate records, reports, and guest information</li><li>
Follow brand standards, SOPs, and luxury service etiquette at all times</li><li>
Ensure confidentiality and data protection of guest information</li><li>
Liaise closely with all hotel departments to ensure seamless service delivery</li><li>
Adhere to health, safety, and security policies</li></ul> 

Qualifications 
<ul><li>
Diploma or degree in Hospitality Management or related field preferred</li><li>
Minimum 1&ndash;2 years of experience in reservations, guest services in a luxury hotel and/or resort</li><li>
Excellent English communication skills; Fluency in other languages is an advantage</li><li>
Knowledge of Opera PMS or similar systems is an advantage</li></ul></div>

Hyatt

<div><div>Summary<div>
At Grand Hyatt Doha, we focus on our brand promise of delivering Moments of More by offering challenging and rewarding careers that are more than just your typical job. Our values of Wellbeing, Inclusion, Respect, Empathy, Integrity, and Experimentation are the core of what we do. Our family atmosphere is what keeps our colleagues highly engaged.
The Role
In this role you will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.
The Team Leader - Reservations is responsible to assist the Reservation Manager in managing the Reservations Department and work closely with Marketing and Sales and other relevant Rooms Departments to maximize Room Yield through Inventory Control while delivering exceptional customer service in line with the Hyatt&rsquo;s Brand Standards.</div></div><div> 
Qualifications<div>
Qualifications
Ideally with a relevant degree or diploma in Hospitality or Tourism management 
Minimum 1 year of work experience as Team Leader in either Reservation or Front Office 
Good problem solving, administrative and interpersonal skills are a must 
Schedule flexibility is necessary and ability to multi-task</div></div></div>

TEAM LEADER- RESEVATIONS

Hyatt Regency Doha

<div><div>Summary<div>
About Hyatt Regency Oryx Doha:

Welcome to Hyatt Regency! One of Hyatt's very first brands of hotels and resorts, Hyatt Regency brings people together and fosters connections at more than 175 Hyatt Regency hotels and resorts worldwide.

The alluringly modern Hyatt Regency Oryx Doha is conveniently located close to Hamad International Airport and just a few minutes away from the heart of the city, the palm-fringed Corniche, National Museum of Qatar and Doha&rsquo;s business district. With its contemporary architecture and warm hospitality, the hotel creates the perfect ambience for business and leisure travelers through stress-free environment designed for productivity and peace of mind with the tools to stay connected and energized. 


About the role:

We are looking for colleagues who can quickly perpetuate a culture that embraces modern design and exceptional service, who have a passion for outstanding customer-tailored service that is both unique and authentic. We believe our guests select our hotel because of our caring and attentive colleagues who provide efficient service and create seamless, intuitive, signature experience making our guests&rsquo; stay free from stress and filled with success.

As Team Leader &ndash; Reservations you will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Team Leader - Reservations is responsible to assist the Reservation Manager in managing the Reservations Department and work closely with Marketing and Sales and other relevant Rooms Departments to maximize Room Yield through Inventory Control while delivering exceptional customer service in line with the Hyatt&rsquo;s Brand Standards.
</div></div><div>Qualifications<div>
What we are looking for:

Relevant degree or diploma in Hospitality or Tourism management

Exceptional interpersonal skills showing care and the ability to connect and care for our guests

International experience in luxury hotel brands demonstrating adaptability to a range of cultures and environments

Desire to constantly learn and ambition to grow

Ability to work under pressure

Excellent English, Arabic would be a distinctive advantage 


What we are offering:

Competitive tax free salary and benefits

Opportunities for career growth within the global company

Discounted rooms at Hyatt worldwide</div></div></div>

TEAM LEADER - RESERVATIONS

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25184172
 
 
 
 Job Category
 
 Reservations
 
 
 
 Location
 
 The Westin Doha Hotel &amp; Spa, Salwa Road, Doha, Qatar, Qatar,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 ที่แมริออท อินเตอร์เนชั่นแนล เรามุ่งมั่นทุ่มเทในการเป็นนายจ้างผู้มอบโอกาสที่เท่าเทียมกัน โดยยินดีต้อนรับและมอบการเข้าถึงโอกาสให้กับทุกคน เราเสริมสร้างสภาพแวดล้อมที่ให้ความสำคัญและเฉลิมฉลองภูมิหลังที่ไม่เหมือนใครของพนักงานของเราอย่างจริงจัง จุดแข็งที่สุดของเราคือการผสมผสานอันหลากหลายของวัฒนธรรม ความสามารถ และประสบการณ์ของพนักงาน เราให้คำมั่นในการไม่เลือกปฏิบัติในทุกพื้นฐานที่ได้รับการคุ้มครอง ซึ่งรวมถึงความทุพพลภาพ สถานภาพทหารผ่านศึก หรือพื้นฐานอื่นๆ ซึ่งได้รับการคุ้มครองโดยกฎหมายที่บังคับใช้
 
 
 
 ที่ Westin เรามุ่งมั่นที่จะส่งเสริมให้ผู้เข้าพักสามารถควบคุมและปรับปรุงความเป็นอยู่ที่ดีที่ต้องการมากที่สุดขณะเดินทาง เพื่อความมั่นใจว่าผู้เข้าพักสามารถเป็นตัวของตัวเองในเวอร์ชันที่ดีที่สุด เพื่อบรรลุพันธกิจของแบรนด์ในการเป็นแบรนด์เพื่อสุขภาพที่โดดเด่นในด้านการบริการ เราต้องการผู้ร่วมงานที่มีความกระตือรือร้นและมีความใส่ใจเพื่อนำเสนอโปรแกรมที่โดดเด่นมีชีวิตชีวาของแบรนด์ เราต้องการให้พนักงานของเรายอมรับแนวทางปฏิบัติที่เป็นอยู่ที่ดีของตนเองทั้งในและนอกสถานที่ให้บริการ คุณคือผู้สมัครที่สมบูรณ์แบบของ Westin หากคุณมีความมุ่งมั่น ความกระตือรือร้น และภาคภูมิใจในการรักษาความเป็นอยู่ที่ดี เป็นคนมองโลกในแง่ดี ชอบความท้าทาย
 
 เป็น
 
 ที่ที่คุณจะทำงานได้อย่างสุดความสามารถและเต็มศักยภาพ
 
 เริ่มต้น
 
 เป้าหมายของคุณ
 
 เป็นส่วนหนึ่ง
 
 ของทีมระดับโลกที่มีความเป็นเลิศ และ
 
 เป็น
 
 ตัวคุณในเวอร์ชันที่ดีที่สุด
</div>

Supervisor-Reservations

<div>Additional Information 
Job Number25195085 
Job CategoryReservations 
LocationMarriott Marquis City Center Doha Hotel, Omar Al Mukhtar Street, Area 61, Al Dafna, Street #850, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. 
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Cluster Reservations Agent

<div>Additional Information 
Job Number25196822 
Job CategoryReservations 
LocationThe Ritz-Carlton Doha, 1 West Bay Lagoon, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY
YOUR LEGACY STARTS WITH US
At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374 elegantly designed rooms &amp; suites, award-winning restaurants, world-class Spa facilities with a state-of-the-art Fitness Center, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence. The property is also ideal for events with a wide selection of meetings rooms, stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you&rsquo;re savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz-Carlton, Doha, presents a truly remarkable setting for life&rsquo;s most meaningful moments.
FIND PURPOSE IN YOUR PASSION
At The Ritz-Carlton, we firmly believe that our Ladies &amp; Gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion, genuine care, dedication and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever.
Which is why at The Ritz-Carlton, Doha, we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world-famous service philosophy. As an Elite hotel in the region with a deep generational legacy, we offer you in return:
<ul><li>A rewarding career within one of the most recognized and prestigious luxury brands in the world.</li>
<li>Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry.</li>
<li>Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties.</li>
<li>Consistent &amp; reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals.</li>
<li>A competitive package, inclusive of accommodation, flight tickets, transportation, meals, and more:</li>
<li>Exclusive training and leadership development programs</li>
<li>Recognition and rewards for exceptional service</li>
<li>Preferential Members Rates at Marriott Hotels Globally</li>
<li>Dining &amp; Wellness discounts for your family and you</li>
<li>Medical Insurance Coverage</li>
<li>An HR team dedicated to your success and wellbeing</li>
</ul>OUR EXPECTATIONS FROM THE ROLE:
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div>
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Reservation Agent

Explore 221+ Reservations specialist in Doha this December. Find roles across top companies and apply now to boost your career.

221 reservations specialist jobs IN Doha

Reservations & Royal Services Agent

Reservations & Royal Services Agent

TEAM LEADER- RESEVATIONS

TEAM LEADER - RESERVATIONS

Supervisor-Reservations

Cluster Reservations Agent

Reservation Agent