sales manager Jobs in Dubai United Arab Emirates

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retail branch manager

United Arab Bank

<div>
 
 
 Job Purpose
 
 :
 
 
 
 
 
 The Sales and Service Officer plays a key role in driving UAB&rsquo;s Retail Banking growth by acquiring new customers, cross-selling products, meeting targets for Credit Cards, Loans, Top-ups, Islamic Finances and onboarding new customers. The role ensures excellent customer service and contributes to a positive customer experience by addressing inquiries and resolving issues promptly, while promoting the bank&rsquo;s products and services as appropriate, and maintaining compliance with CPR regulations ensuring the overall success of branch banking services.
 
 
 
 
 
 
 Principal Accountabilities
 
 :
 
 
 
 
 
 
 Customer Service
 
 :
 
 
 Deliver high-quality, courteous, and efficient service to customers, ensuring a positive banking experience. Act as the first point of contact, providing a professional and welcoming environment. Address customer inquiries, resolve issues promptly and escalate complex concerns to appropriate channels as needed, while promoting the bank&rsquo;s products and services. Treat customers fairly and ensure to adherence to CPR regulation and specially handling people of determination and customer complaints.
 
 
 
 
 
 
 Account Maintenance
 
 :
 
 
 Provide full account services including assisting with account opening, closure, KYC updates, loan/financing settlements, credit card cancellations and handling ATM related inquiries and requests to ensure all documentation is accurate and complete while delivering exceptional service across all banking products and services.
 
 
 
 
 
 
 Product Knowledge
 
 :
 
 
 Maintain comprehensive up to date knowledge of the bank&rsquo;s full range of products and services, including loans/financings, credit cards, deposits, insurance, digital banking and Islamic banking solutions. Understand product features, benefits, terms, and eligibility criteria to effectively address customer inquiries and provide personalized recommendations. Stay informed about new product launches, policy updates and market trends to proactively meet customer needs and contribute to achieving branch targets. Collaborate with colleagues to share insights and ensure consistent messaging about the bank&rsquo;s offerings.
 
 
 
 
 
 
 Customer Retention
 
 :
 
 
 Build and maintain strong relationships with customers by delivering exceptional service and addressing their needs effectively and act as a trusted advisor offering guidance on financial decisions and ensuring customers feel valued and supported, contributing to higher retention rates. Proactively follow up on customer feedback, resolve issues promptly to enhance their overall experience and loyalty. Educate customers about value added services and alternative channels, such as mobile banking and self-service options to improve customer satisfaction.
 
 
 
 
 
 
 Complaint Resolution
 
 :
 
 
 Handle customer complaints professionally and efficiently by actively listening, understanding their concerns and providing timely solutions. Ensure all complaints are resolved in line with bank policies and escalate complex issues to the appropriate department when necessary. Maintain clear communication with customers throughout the resolution process to ensure their satisfaction and reinforce trust.
 
 
 
 
 
 
 Compliance and Risk Management
 
 :
 
 
 Ensure strict compliance with bank policies, procedures, and regulatory requirements, including all Central Bank regulations, to protect customer information and assets. Identify and report suspicious transactions or potential fraud in line with the bank&rsquo;s anti-money laundering (AML), know your customer (KYC), and risk management procedures. Adhere to all guidelines to ensure timely account or asset closures and meet the required turnaround time (TAT). Ensure compliance to CBUAE regulations at all times as applicable.
 
 
 Compliance and Adherence to Consumer Protection Regulation and Standards:
 
 <ul>
 <li>
 Ensure that CPR guidelines are being followed 100% at all times. Any breach identified is reported to Head of Consumer Protection immediately.
 </li>
 <li>
 Ensure all trainings related to CPR are completed. This also includes Islamic banking and Sharia training.
 </li>
 <li>
 Ensure adherence to the guideline for people of determination and vulnerable people.
 </li>
 <li>
 Ensure customer complaints are logged and resolved on timely basis.
 </li>
 </ul>
 
 
 
 
 
 Record Keeping and Documentation
 
 :
 
 
 Maintain accurate records of transactions and ensure proper documentation of all activities. Follow internal procedures for filing and reporting as per the bank&rsquo;s standards for audits and compliance.
 
 
 
 
 
 
 Cross-Selling and Recommendation
 
 :
 
 
 Identify customer needs and recommend the bank&rsquo;s products and services that may enhance the customer&rsquo;s banking experience. Refer customers to branch manager or specialized departments when appropriate.
 
 
 
 
 
 
 Team Collaboration
 
 :
 
 
 Work collaboratively with branch staff to support overall branch operations and customer satisfaction. Communicate effectively with team members, sharing insights and information to improve processes and address any customer issues collectively. Foster a positive work environment by supporting colleagues and contributing to a team-focused culture.
 
 
 
 
 
 
 Continuous Improvement
 
 :
 
 
 Actively participate in training and development programs to enhance knowledge of bank products, policies, and customer service standards. Provide feedback to improve processes and customer service delivery with an emphasis on compliance, risk management, and customer protection.
 
 
 
 
 
 
 Technology Proficiency:
 
 
 
 Efficiently use the bank&rsquo;s digital platform efficiently to process transactions and manage customer queries, ensuring high productivity and service efficiency. Actively promote alternative channels such as the digital lobby, mobile banking and internet banking to enhance the customer experience and encourage customers to adopt convenient banking solutions.
 
 
 
 
 
 
 Job Requirement (Qualification/Experience)
 
 :
 
 
 
 
 <ul>
 <li>
 A Bachelor&rsquo;s Degree in Business Administration, Finance, Accounting or related field.
 </li>
 <li>
 Additional certifications in banking or customer service.
 </li>
 <li>
 Minimum 2- 3 years of experience in a retail banking or branch banking environment.
 </li>
 <li>
 Proven track record in customer service and sales roles.
 </li>
 <li>
 Strong interpersonal and communication skills.
 </li>
 </ul>
 
 
</div>

Sales & Service Officer, Branch Banking - Dubai, Retail Banking

<div>
 
 
 Job Purpose
 
 :
 
 
 
 
 
 The Teller is responsible for delivering efficient, accurate, and courteous service to customers by managing daily teller operations, including cash transactions, deposits, withdrawals, and other banking services. This role ensures strict adherence to the bank&rsquo;s policies, procedures, and regulatory requirements to protect customer information and assets while handling large volumes of cash. The Teller plays a key role in mitigating operational risks and contributes to a positive customer experience by addressing inquiries, resolving issues promptly and promoting the bank&rsquo;s products and services as appropriate, ensuring the overall success of branch banking services.
 
 
 
 
 
 
 Principal Accountabilities
 
 :
 
 
 
 
 
 
 Customer Service
 
 :
 
 
 Deliver high-quality, courteous, and efficient service to customers, ensuring a positive banking experience. Act as the first point of contact, providing a professional and welcoming environment. Address customer inquiries, resolve issues promptly and escalate complex concerns to appropriate channels as needed, while promoting the bank&rsquo;s products and services. Treat customers fairly and ensure to adherence to CPR regulation and specially handling people of determination and customer complaints.
 
 
 
 
 
 
 Transaction Processing
 
 :
 
 
 Accurately process a range of customer transactions, including deposits, withdrawals, transfers, loan/financing payments, checking cash, ATM posting, clearing cheques, post-dated cheques (PDC), PDC cancellations, transfer cheques, demand posting, ATM dispute resolution, ATM shortage handling, reconciliation, special clearing, end-of-day balancing, and cash and transaction reporting. Ensure compliance with the bank&rsquo;s policies and procedures align with regulatory requirements.
 
 
 
 
 
 
 Cash Handling and Balancing
 
 :
 
 
 Manage cash transactions, ensuring accurate handling of large volumes of cash. Monitor cash levels in teller drawers and balance cash at the beginning and conduct end-of-day cash balancing and promptly reporting and resolving any discrepancies. Check for counterfeit notes and follow procedures to handle suspected counterfeit currency in line with bank policy and regulatory guidelines. Ensure adherence to the bank&rsquo;s processes on all transactions, including counterfeit note detection, transaction thresholds for cash deposits, vault procedures and other applicable guidelines.
 
 
 
 
 
 
 Compliance and Risk Management
 
 :
 
 
 Ensure strict compliance with bank policies, procedures, and regulatory requirements, including all Central Bank regulations, to protect customer information and assets. Identify and report suspicious transactions or potential fraud in line with the bank&rsquo;s anti-money laundering (AML), know your customer (KYC), and risk management procedures. Adhere to all guidelines to ensure timely account or asset closures and meet the required turnaround time (TAT). Ensure compliance to CBUAE regulations at all times as applicable.
 
 
 Compliance and Adherence to Consumer Protection Regulation and Standards:
 
 <ul>
 <li>
 Ensure that CPR guidelines are being followed 100% at all times. Any breach identified is reported to Head of Consumer Protection immediately.
 </li>
 <li>
 Ensure all trainings related to CPR are completed. This also includes Islamic banking and Sharia training.
 </li>
 <li>
 Ensure adherence to the guideline for people of determination and vulnerable people.
 </li>
 <li>
 Ensure customer complaints are logged and resolved on timely basis.
 </li>
 </ul>
 
 
 
 
 
 Record Keeping and Documentation
 
 :
 
 
 Maintain accurate records of transactions and ensure proper documentation of all activities. Follow internal procedures for filing and reporting as per the bank&rsquo;s standards for audits and compliance.
 
 
 
 
 
 
 Cross-Selling and Recommendation
 
 :
 
 
 Identify customer needs and recommend the bank&rsquo;s products and services that may enhance the customer&rsquo;s banking experience. Refer customers to branch manager or specialized departments when appropriate.
 
 
 
 
 
 
 Team Collaboration
 
 :
 
 
 Work collaboratively with branch staff to support overall branch operations and customer satisfaction. Communicate effectively with team members, sharing insights and information to improve processes and address any customer issues collectively. Foster a positive work environment by supporting colleagues and contributing to a team-focused culture.
 
 
 
 
 
 
 Continuous Improvement
 
 :
 
 
 Actively participate in training and development programs to enhance knowledge of bank products, policies, and customer service standards. Provide feedback to improve processes and customer service delivery with an emphasis on compliance, risk management, and customer protection.
 
 
 
 
 
 
 Job Requirements (Qualifications/Experience)
 
 :
 
 
 
 
 <ul>
 <li>
 Minimum high school diploma or a bachelor&rsquo;s degree in finance, business administration or any related field is preferred.
 </li>
 <li>
 Minimum 1 year of experience in a cash-handling role, experience in banking or financial services is preferred.
 </li>
 </ul>
 
 
</div>

Teller, Branch Banking - Dubai, Retail Banking (Emirati Talent)

Confidential Company

Are you a coffee lover and a strong leader with experience in managing multiple F&B stores? We’re looking for a District Manager, Retail (F&B) to drive operational excellence across our UAE stores! ✅ What You Bring: - 3+ years managing 8-10 F&B outlets in the GCC. - Strong track record as an F&B Store Manager - Passion for developing people – with success stories to show - Strong understanding of P&L and operations - Fluent in English (Arabic is a plus) - Valid UAE driving license + own vehicle - Confident with MS Office (Excel, Word, Outlook)

District Manager - Retail (F&B)

First Abu Dhabi Bank

Job DetailsCountry: UAECity: DubaiIndustry: BankingFunction: Account Management-Non-CommissionedKey ResponsibilitiesCustomer Acquisition<ul><li>Identify, engage, and acquire new retail clients while ensuring that all onboarding activities comply with FAB policies and UAE regulations.</li><li>Conduct needs analysis and discuss financial requirements with clients to structure appropriate solutions in collaboration with product and credit teams.</li><li>Develop strategic account plans and follow up on new business opportunities to expand the client portfolio.</li><li>Monitor market trends and provide feedback on client needs to enhance existing products and services.</li></ul>Relationship Management<ul><li>Build and maintain strong relationships with existing clients, serving as their primary point of contact for all banking needs.</li><li>Proactively manage customer accounts to ensure satisfaction, loyalty, and cross-selling of FAB s products and services.</li><li>Conduct regular client meetings to assess financial goals, identify opportunities, and recommend suitable banking solutions.</li><li>Collaborate with internal partners across wealth management, lending, and digital banking divisions to deliver a holistic service offering.</li><li>Resolve client queries and issues efficiently, ensuring a seamless customer experience.</li></ul>Portfolio Management<ul><li>Manage a defined portfolio of clients, focusing on revenue growth, retention, and risk control.</li><li>Monitor client account activities, credit exposure, and risk indicators to ensure portfolio quality and compliance with internal policies.</li><li>Maximize profitability through cross-selling, referrals, and targeted product promotion.</li><li>Maintain up-to-date awareness of clients financial activities and proactively identify opportunities for engagement.</li></ul>Internal Collaboration<ul><li>Coordinate with Operations, Technology, Legal, Risk, and other internal departments to ensure timely delivery of products and services.</li><li>Contribute to internal process improvements to enhance client servicing efficiency.</li><li>Support the unit head in portfolio planning, reporting, and performance management.</li></ul>Self-Management and Professional Development<ul><li>Set annual goals in alignment with management objectives and track performance throughout the year.</li><li>Participate in professional training and continuous development programs to enhance relationship management skills.</li><li>Stay updated on new financial products, market developments, and regulatory changes impacting retail banking.</li></ul>Skills Set<ul><li>Retail relationship management</li><li>Client portfolio development</li><li>Sales and cross-selling strategy</li><li>Financial analysis and risk assessment</li><li>Compliance and regulatory awareness</li><li>Customer experience and service excellence</li></ul>

Relationship Manager Retail Banking

RTC-1 Employment Services

The Role
 Position Title: Business Head - Retail Employment Type: Full Time Salary: up to 35K AED all-inclusive depending on experience and qualifications Benefits: Visa, Insurance and Airline ticket for dependents and employee discounts on luxury merchandise Job Location: Dubai, UAE About the Client: A UAE-based enterprise with 20 years of expertise, seamlessly blending retail and distribution, investments, and real estate, and driven by sustainable expansion through deep market knowledge and hands-on leadership. Job Description: • Develop and manage full P&L of the portfolio, annual budgets, forecasts, and financial plans for each brand, ensuring alignment with business objectives and financial targets. Control expenses, manage costs, and optimize resource allocation to maximize ROI and shareholder value. • Oversee all aspects of retail operations including store management, inventory control, and supply chain logistics. Monitor sales performance, analyze KPIs, and develop action plans to optimize sales and profitability. • Recruit, train, and develop high-performing teams, setting clear performance expectations and providing ongoing coaching and feedback. • Ensure operational efficiency, compliance with company policies, and adherence to quality standards across all retail outlets.
 
Requirements
 <ul>
<li>Open to any nationalities, 45 years old and below • Bachelor's degree in Business Administration, Retail Management, or related field; MBA or relevant certifications with minimum of 8 years UAE experience • Proven track record in managing multi-store retail operations • Must have the strong financial acumen and budgeting skills; ability to analyze P&L statements and make strategic decisions</li>
</ul>
About the company
 RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.

Business Head - Retail

Job Title Sales Officer Retail Banking First Abu Dhabi Bank (FAB) Dubai, UAE Job Description Sales Officer Retail Banking First Abu Dhabi Bank (FAB) Dubai, UAE Position Overview First Abu Dhabi Bank (FAB), the UAE s largest and most secure financial institution, is seeking an ambitious and customer-focused **Sales Officer Retail Banking** to join its growing team in Dubai. The successful candidate will be responsible for achieving sales targets through new-to-bank customer acquisition, cross-selling, and maintaining strong client relationships. This role offers the opportunity to work in a high-performing, fast-paced banking environment while developing a rewarding career within the UAE s top financial institution. Job Details Country: UAE City: Dubai Industry: Banking Function: Sales-Business Development Gender: Any Candidate Nationality: Any Job Type: Full-time Key Responsibilities Sales and Business Growth * Achieve monthly and annual sales and revenue objectives across assigned retail banking products. * Focus on **New-to-Bank** customer acquisition while building and maintaining long-term client relationships. * Conduct detailed field visits and prepare comprehensive customer analyses and reports. * Leverage cross-selling opportunities to maximize revenue per customer. * Maintain accurate and timely Daily Sales Reports for management review. Customer Relationship Management * Deliver exceptional customer experience during onboarding and throughout the relationship cycle. * Understand client needs and recommend appropriate products and services transparently. * Handle customer inquiries and resolve issues effectively, ensuring satisfaction and trust. * Build rapport with clients to encourage repeat business and referrals. * Uphold FAB s customer-first values by maintaining service excellence at every interaction. Compliance and Risk Control * Ensure strict adherence to FAB s **KYC**, compliance, and operational procedures. * Follow prescribed sales and audit processes to maintain satisfactory risk and governance ratings. * Participate in fraud control, documentation verification, and client application reviews to safeguard bank interests. * Identify and escalate potential risk areas promptly to management. Learning and Development * Actively participate in FAB s training and professional development programs to enhance product and sales expertise. * Stay informed about competitor offerings, market trends, and new banking technologies. * Contribute ideas for process improvements and product enhancements. * Take ownership of personal growth and skill advancement through continuous learning. Internal Collaboration * Coordinate with internal departments credit, operations, and compliance to ensure smooth client onboarding. * Maintain clear communication with team leaders and managers to align goals and resolve challenges. * Support cross-functional initiatives to enhance customer experience and efficiency. Ideal Profile * Bachelor s degree in Business Administration, Finance, or a related field (MBA preferred). * 2 4 years of experience in retail banking or financial services sales. * Proven ability to meet or exceed sales and revenue targets. * Strong communication, negotiation, and interpersonal skills. * In-depth understanding of banking products, credit evaluation, and customer onboarding processes. * High level of integrity, professionalism, and customer service orientation. * Self-motivated, energetic, and adaptable to a dynamic work environment. Skills Set * Retail banking and financial sales * Customer relationship management * Compliance and KYC * Cross-selling and portfolio expansion * Market and competitor awareness * Reporting and performance tracking Why Join Us * Be part of the UAE s largest and most trusted financial institution. * Competitive tax-free salary with attractive incentives and benefits. * Structured learning and career progression opportunities. * Exposure to cutting-edge banking systems and digital platforms. * Work in a collaborative, multicultural environment that values excellence and innovation.

Sales Officer Retail Banking

Majid Al Futtaim

Location: UAE Location: Dubai Industry: Retail Function: Store-Branch Management Gender: Any Candidate Nationality: Any Job Type: Full-time What You ll Do * Lead and inspire the team to maintain exceptional customer service standards and ensure customer experiences align with brand expectations. * Drive store sales, monitor KPIs, and take proactive steps to increase revenue and profitability. * Manage and implement sales promotions, brand activities, and campaigns, coordinating with support teams for maximum impact. * Collaborate with Marketing, Buying, and Planning teams, providing feedback to optimize product offerings and store performance. * Oversee smooth operations in the Store Manager s absence, addressing challenges and ensuring continuity. * Enforce company policies, guidelines, and compliance standards to reduce stock loss and maintain operational efficiency. * Build and maintain positive professional relationships with cross-functional teams to support store success. * Monitor industry trends and competitor activity to identify opportunities for business improvement. Ideal Profile * Diploma or High School certificate required; qualifications in Retail Management or related fields are an advantage. * 4 5 years of retail industry experience with proven management skills. * Strong leadership and communication abilities to effectively manage store teams. * Customer-focused mindset with the ability to deliver superior service standards. * Solid understanding of sales strategies, promotions, and retail KPIs. * Ability to work under pressure, adapt to fast-paced environments, and manage operations independently.

Assistant Store Manager

Explore 4380+ Retail branch manager in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.