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customer support representative Jobs in Cairo

customer support representative

retail sales representative

DHL Express

<div>
 
 Location:
 
 
 
 West Cairo (Mohandessin, Dokki, Zamalek, Haram, Shiekh Zayed, 6th of October city, Downtown and others)
 
 
 
 Role Purpose:
 
 
 
 Achieve revenue targets through effectively promoting and selling DHL&rsquo;s products and value-added services.
 
 
 Ensure that collection and deliveries of shipments are processed as per network standards and provide a competent, courteous, efficient and proactive point of contact for customers.
 
 
 
 Key Activities:
 
 
 
 
 <ul>
 <li>
 Represent DHL professionally and respond to customer needs in a courteous manner.
 </li>
 <li>
 Build and maintain strong relationships with customers.
 </li>
 <li>
 Work proactively to support teamwork, shuttle operations, and overall performance.
 </li>
 <li>
 Deliver fast and professional service, recognizing the urgent nature of express shipments.
 </li>
 <li>
 Follow DHL procedures, ISO standards, and safe working practices.
 </li>
 <li>
 Maintain solid knowledge of DHL network, products, and services to provide accurate information.
 </li>
 <li>
 Report recurring issues promptly for corrective action.
 </li>
 <li>
 Accurately process shipments and ensure correct data entry for flawless airwaybills.
 </li>
 <li>
 Promote and sell DHL&rsquo;s value-added services and contribute to the Sales Lead program.
 </li>
 <li>
 Suggest improvements to processes, systems, and services to enhance customer experience.
 </li>
 <li>
 Work both independently and with the team to achieve goals and foster team spirit.
 </li>
 <li>
 Ensure shipments, documents, and invoices are completed and recorded by end of shift.
 </li>
 <li>
 Manage supplies, track cash sales, and submit daily cash summaries to Accounts.
 
 
 
 </li>
 </ul>
 
 Qualifications - External
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree from a recognized university.
 </li>
 <li>
 Ability to achieve sales targets and overcome challenges.
 </li>
 <li>
 Previous experience in retail sales preferred.
 </li>
 <li>
 Fluent in English and Arabic, with excellent verbal and written communication skills.
 </li>
 <li>
 Proficient in Microsoft Office (Word, Excel, PowerPoint).
 </li>
 <li>
 Skilled in building and sustaining strong customer relationships.
 </li>
 </ul>
</div>

Retail Sales Representative

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 175997
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role:
 
 
 
 <ul>
 <li>
 The Retail Sales Representative is crucial for building the company's reputation among customers by facilitating product purchases and maintaining high merchandising standards. Success in this role involves exceeding customer expectations, fostering relationships, and effectively promoting products. The role demands a proactive approach to seeking sales opportunities and ensuring customer satisfaction to achieve sales targets.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 Operational &amp; Commercial
 
 
 <ul>
 <li>
 Conduct daily inspections of the assigned area to ensure proper placement of price labels, product information tags, and communication media.
 </li>
 <li>
 Review stock levels daily and recommend orders to ensure availability.
 </li>
 <li>
 Coordinate with the Procurement Executive for stock information.
 </li>
 <li>
 Focus on customer satisfaction by understanding their needs and providing empathetic service.
 </li>
 <li>
 Engage with guests daily to gather feedback and tailor service to their needs.
 </li>
 <li>
 Develop effective relationships with customers to establish trust and confidence.
 </li>
 <li>
 Prepare pro forma invoices based on customer requirements.
 </li>
 <li>
 Update and advise customers on new and interesting products and follow up on quotations.
 </li>
 <li>
 Encourage the team to swiftly address customer needs and improve service quality.
 </li>
 <li>
 Identify sales opportunities and suggest add-on sales to meet targets.
 </li>
 <li>
 Suggest sales improvement ideas and report on slow-moving items.
 </li>
 <li>
 Maintain product displays according to company standards.
 </li>
 <li>
 Expertly understand the product range.
 </li>
 <li>
 Monitor local market developments and maintain competitive advantage by gathering customer and media insights.
 </li>
 <li>
 Stay informed on product changes and communicate customer feedback or product range gaps to the Sales Manager.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Proactivity and initiative in sales.
 </li>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 Problem-solving abilities.
 </li>
 <li>
 Customer focus and service-oriented mindset.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 Secondary Education.
 </li>
 <li>
 Minimum of 3 years of experience in a similar role.
 </li>
 <li>
 Proactive and sales-driven mindset.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Problem-solving skills.
 </li>
 <li>
 Proficiency in English.
 </li>
 <li>
 Proficiency in Arabic is preferred.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Group Real Estate
 
 
 
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 
 
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 
 
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
 
 
 
 About Al-Futtaim Malls
 
 
 
 Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
 
 
 Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
 
 
 Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
 
 
 For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
 
 
 
 About Al-Futtaim Engineering &amp; Technologies
 
 
 
 Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions.
 
 
 The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.
 
 
 The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.
 
 
 These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.
</div>

Sales Assistant | IKEA | Mall of Arabia

<div>
 
 Job Requisition ID:
 
 175109
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role:
 
 
 
 <ul>
 <li>
 The Retail Sales Representative is responsible for establishing rapport and credibility with customers in order to facilitate the purchase of IKEA's product range. They must maintain merchandising standards and ensure stock availability to achieve sales targets. This role requires going the extra mile to exceed customer expectations and involves conducting sales inspections, communicating with procurement, and taking actions based on customer feedback. Success in this role involves building strong relationships with customers, empowering the team to meet customer needs, recommending sales strategies, and remaining informed about market trends and product updates.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 Operational &amp; Commercial
 
 
 <ul>
 <li>
 Conduct a daily detailed inspection of the assigned area to review the availability and positioning of price labels, product information tags, and other communication media.
 </li>
 <li>
 Review daily stock levels on all products in the assigned area and recommend orders to the Shopkeeper.
 </li>
 <li>
 Coordinate with the Procurement Executive for information pertaining to stocks in the assigned area.
 </li>
 <li>
 Ensure customers are always in focus and strive to make them smile; meet and serve customers showing empathy and care.
 </li>
 <li>
 Have a daily dialogue with guests to get continuous feedback about their experiences and learn more about their needs and wants, then act based on their input.
 </li>
 <li>
 Develop effective ways of building relationships with customers, thereby establishing trust and confidence.
 </li>
 <li>
 Understand and determine customers&rsquo; requirements to prepare a pro forma invoice.
 </li>
 <li>
 Maintain contact and advise customers on news or recently received items of interest, and follow up on quotations to convert to actual sales.
 </li>
 <li>
 Empower and encourage the team to take immediate action to meet customer needs and give input on how to improve the service provided.
 </li>
 <li>
 Promote the sales of products by spotting and seizing sales opportunities, offering alternative solutions to problems, and suggesting add-on sales to achieve the established sales target.
 </li>
 <li>
 Suggest means of improving sales to the supervisor and determine slow-moving or non-selling items, and suggest sales actions.
 </li>
 <li>
 Maintain a full display of products via merchandising methods as laid down by the company.
 </li>
 <li>
 Be an expert on the product range within the Home Furnishing Business.
 </li>
 <li>
 Stay aware of developments in the local market by being attentive to information given by customers, advertising, promotions, and scheduled market visits.
 </li>
 <li>
 Be up to date with changes in the company&rsquo;s product range, such as new items or changes in existing items, and keep the Sales Manager informed of any customer problems/comments or gaps in the range.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Sales-driven with proactive attitude.
 </li>
 <li>
 Strong problem-solving skills.
 </li>
 <li>
 Customer-focused with ability to work in a team.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 Secondary Education required.
 </li>
 <li>
 Minimum of 3 years experience in a similar role.
 </li>
 <li>
 Must possess excellent communication and interpersonal skills.
 </li>
 <li>
 Good command of English language required, Arabic preferred.
 </li>
 <li>
 Demonstrated ability to be sales-driven and proactive.
 </li>
 <li>
 Problem-solving skills.
 </li>
 <li>
 Customer focus and teamwork are essential behavioral competencies.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Group Real Estate
 
 
 
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 
 
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 
 
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
 
 
 
 About Al-Futtaim Malls
 
 
 
 Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
 
 
 Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
 
 
 Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
 
 
 For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
 
 
 
 About Al-Futtaim Engineering &amp; Technologies
 
 
 
 Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions.
 
 
 The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.
 
 
 The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.
 
 
 These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.
</div>

Sales Representative | IKEA | Cairo Festival City

<div>
 
 Job Requisition ID:
 
 175110
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role:
 
 
 
 <ul>
 <li>
 The Retail Sales Representative role is pivotal in establishing rapport and credibility with customers to assist them in purchasing products from the company's range. The role requires maintaining the company's merchandising standards and ensuring stock availability to achieve sales targets. Success factors include exceeding customer expectations, which involves understanding and meeting diverse customer needs, actively seeking sales opportunities, and promoting products effectively.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 Operational &amp; Commercial
 
 
 <ul>
 <li>
 Conduct a daily detailed inspection of the assigned area to review the availability and positioning of price labels, product information tags, and other communication media.
 </li>
 <li>
 Review daily stock levels on all products in the assigned area and recommend orders to the Shopkeeper.
 </li>
 <li>
 Coordinate with the Procurement Executive for information pertaining to stocks in the assigned area.
 </li>
 <li>
 Ensure customers are always in focus and strive to make them smile; meet and serve customers showing empathy and care.
 </li>
 <li>
 Have a daily dialogue with guests to get continuous feedback about their experiences and learn more about their needs and wants, then act based on their input.
 </li>
 <li>
 Be understanding and sensitive in meeting diverse customers' needs by initiating and developing effective relationships with customers, thereby establishing trust and confidence.
 </li>
 <li>
 Understand and determine customers' requirements to prepare a pro forma invoice.
 </li>
 <li>
 Maintain contact with and advise customers on news or recently received items of interest as well as follow up on quotations sent in an effort to convert them to actual sales.
 </li>
 <li>
 Empower and encourage the team to take immediate action to meet the needs of customers and give input on how to improve service provided to them.
 </li>
 <li>
 Promote sales of products by spotting and seizing sales opportunities, offering alternative solutions to problems, and suggesting add-on sales to achieve established sales targets.
 </li>
 <li>
 Suggest means of improving sales to the supervisor and determine slow-moving or non-selling items, suggesting sales actions.
 </li>
 <li>
 Maintain a full display of products via merchandising methods as laid down by the company.
 </li>
 <li>
 Be an expert on the product range within HFB.
 </li>
 <li>
 Stay aware of developments in the local market by being attentive to information given by customers, being aware of advertising and promotions in the media, and making scheduled market visits to maintain the company's competitive advantage.
 </li>
 <li>
 Keep up to date with changes in the company's product range such as new items or changes in existing items; keep the Sales Manager informed of any customer's problems/comments on the product range and/or any gaps in the range.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Proactivity and initiative in sales.
 </li>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 Problem-solving abilities.
 </li>
 <li>
 Customer focus and service-oriented mindset.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 Secondary Education.
 </li>
 <li>
 Minimum of 3 years in a similar role.
 </li>
 <li>
 Proactivity and sales-driven mindset.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Problem-solving skills.
 </li>
 <li>
 Good command of English language.
 </li>
 <li>
 Good command of Arabic language is preferred.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Group Real Estate
 
 
 
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 
 
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 
 
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
 
 
 
 About Al-Futtaim Malls
 
 
 
 Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
 
 
 Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
 
 
 Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
 
 
 For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
 
 
 
 About Al-Futtaim Engineering &amp; Technologies
 
 
 
 Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions.
 
 
 The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.
 
 
 The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.
 
 
 These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.
</div>

Sales Assistant | IKEA | Cairo Festival City

Sofie Store

<div>
 
 Company Description
 
 
 
 Sofie Store is Egypt&rsquo;s premier destination for authentic beauty products and premium home essentials, blending luxury and functionality. For over a decade, we&rsquo;ve been trusted for our 100% authentic high-end cosmetic offerings, featuring brands like Rare Beauty and Sephora Favorites, as well as our sophisticated home accessories and appliances from brands like Smeg and Ninja. Our mission is to offer a seamless shopping experience and deliver world-class, authentic products directly to customers&rsquo; homes. With a dedication to quality and trust, we bring timeless elegance and global luxury to Egyptian households.
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role for a Sales Staff member located in New Cairo. The Sales Staff will provide exceptional customer service by assisting customers with product selection, answering inquiries, and ensuring a pleasant shopping experience. Additional tasks include maintaining product displays, keeping inventory organized, processing sales transactions, and achieving sales targets collaboratively. Strong communication and product knowledge are essential in delivering the trusted, elevated experience Sofie Store is known for.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Customer service and communication skills to provide exceptional assistance and resolve inquiries effectively
 </li>
 <li>
 Sales, persuasion, and negotiation skills to meet or exceed sales goals
 </li>
 <li>
 Product knowledge or the ability to quickly learn about the cosmetic and home goods brands we offer
 </li>
 <li>
 Teamwork and collaboration skills to work effectively with colleagues toward shared goals
 </li>
 <li>
 Attention to detail and organizational skills to maintain product displays and inventory accuracy
 </li>
 <li>
 Flexibility and adaptability to meet the needs of a fast-paced retail environment
 </li>
 <li>
 Previous experience in retail or sales is a strong advantage
 </li>
 <li>
 High school diploma or equivalent; additional training or certifications in sales or customer service is a plus
 </li>
 </ul>
</div>

Sales Staff

Soudal

<div>
 
 Soudal is Europe's largest independent producer of mastics, adhesives and PU foams for both the professional and private user. With more than 4600 employees, a turnover of 1.47 billion euros and 32 production sites on 5 continents, this 100% Belgian family business, founded by Vic Swerts, has grown into a global player and expert in chemical building specialties. Driven investments in R&amp;D, a longstanding vision of innovation as well as adaptations to local market needs laid the foundation for outstanding performance.
 
 
 
 
 
 We are seeking a dynamic and results driven
 
 Retail Sales Manager
 
 to lead and expand our retail sales operations
 
 across Egypt
 
 . The ideal candidate will be responsible for developing retail strategies, managing distributor and retail networks, and driving sales growth within the construction chemicals market (adhesives, sealants, PU foam, etc.).
 
 
 
 
 <ul>
 <li>
 Develop and execute retail sales strategies to achieve company targets and expand market share
 </li>
 <li>
 Manage and grow relationships with distributors, retailers, and key accounts
 </li>
 <li>
 Identify new business opportunities and expand the retail network across different regions
 </li>
 <li>
 Monitor market trends, competitors, and customer needs to adapt sales strategies accordingly
 </li>
 <li>
 Lead, coach, and monitor the performance of the retail sales team
 </li>
 <li>
 Ensure proper product positioning and visibility across retail outlets
 </li>
 <li>
 Coordinate with marketing for campaigns, promotions, and product launches
 </li>
 <li>
 Prepare regular sales reports, forecasts, and performance analysis
 </li>
 <li>
 Maintain strong alignment with company standards and global brand positioning
 </li>
 </ul>
 
 
 
 
 
 Profile
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Engineering, or related field
 </li>
 <li>
 Minimum 5&ndash;8 years of experience in retail sales, preferably in construction materials, adhesives, sealants, or related industries
 </li>
 <li>
 Proven track record in managing retail networks and distributors
 </li>
 <li>
 Strong leadership, negotiation, and communication skills
 </li>
 <li>
 Fluent in English (Very Good command is a must)
 </li>
 <li>
 Strong analytical and strategic thinking abilities
 </li>
 <li>
 Ability to work under pressure and meet targets
 </li>
 <li>
 Willingness to travel across Egypt
 </li>
 </ul>
 
 
 
 
 
 We offer
 
 
 <ul>
 <li>
 Opportunity to be part of a global brand &ndash; Soudal Group
 </li>
 <li>
 Dynamic and growth-oriented work environment
 </li>
 <li>
 Competitive salary package + performance-based incentives
 </li>
 </ul>
</div>

Retail Sales Manager

Concentrix

<div>
 
 Job Title
 
 
 
 B2B Sales Development Representative - English
 
 
 
 Job Description
 
 
 
 The Sales Representative is responsible for demonstrating the value and benefits of our client&rsquo;s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.
 
 
 <ul>
 <li>
 Provide accurate weekly/ monthly/ quarterly sales forecast
 </li>
 <li>
 Mastery of product knowledge and technical understanding of services to assess client requirements
 </li>
 <li>
 Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
 </li>
 <li>
 Manage external competitive pressures and handle objections to retain customers or win new customers
 </li>
 <li>
 Manage high volume of customer contacts through phone and email each day &ndash; majority of communication is outbound
 </li>
 <li>
 Work with your team and management to provide a professional experience during all interactions with customers and prospects
 </li>
 <li>
 Maintain the customer management system (CRM) to ensure all relevant data is captured
 </li>
 <li>
 Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
 </li>
 <li>
 Work with a team and report directly to a Sales Manager
 </li>
 </ul>
</div>

B2B Sales Development Representative - English

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