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consumer response specialist

retail sales representative

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 178074
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role:
 
 
 
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 The Retail Sales Representative is responsible for establishing rapport and credibility with customers to assist them in purchasing IKEA's product range. The role aims to maintain high standards of merchandising and ensure stock availability to meet and exceed sales targets. A Retail Sales Representative must display exceptional customer focus by engaging directly with customers, gathering feedback, and building trust to drive sales and improve customer experience. This role operates across stores in the U.A.E., Oman, Qatar, and Egypt, playing a crucial part in developing customer relationships and enhancing the IKEA brand's market presence.
 
 
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 What You Will Do:
 
 
 
 Operational &amp; Commercial
 
 
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 Conduct daily detailed inspections of assigned areas to review the availability and positioning of price labels, product information tags, and other communication media.
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 Review daily stock levels on all products in the assigned area and recommend orders to the Shopkeeper.
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 Coordinate with the Procurement Executive for information pertaining to stocks in the assigned area.
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 Ensure a customer-focused approach by serving, listening, and supporting customers with empathy and care in line with IKEA values.
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 Engage in daily dialogue with customers to gather feedback and understand their needs to enhance their shopping experience.
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 Prepare pro forma invoices by understanding and determining customers' requirements and follow up on quotations to convert them into actual sales.
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 Promote product sales by spotting and seizing opportunities, offering alternative solutions, and suggesting add-on sales to achieve sales targets.
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 Suggest improvements to sales strategies to the supervisor and identify slow-moving or non-selling items with action recommendations.
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 Maintain a full display of products using company merchandising methods and act as an expert on the product range within Home Furnishing Business.
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 Stay informed about market developments and advertising to maintain competitive advantage and advise customers accurately.
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 Stay updated on changes in product range, report customer feedback on product range issues to the Sales Manager.
 
 
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 </ul>
 
 Required Skills To Be Successful:
 
 
 
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 Sales-driven with a strong customer focus.
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 Excellent communication and interpersonal skills.
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 Proficiency in English, with Arabic preferred.
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 Ability to understand customer needs and build strong relationships.
 
 
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 </ul>
 
 What Qualifies You For The Role:
 
 
 
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 <li>
 Secondary Education.
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 Minimum 3 years of experience in a similar retail sales role.
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 Excellent communication and interpersonal skills.
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 Proven sales-driven mentality and problem-solving skills.
 
 
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 </ul>
 
 About Al-Futtaim Group Real Estate
 
 
 
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 
 
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 
 
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
 
 
 
 About Al-Futtaim Malls
 
 
 
 Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
 
 
 Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
 
 
 Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
 
 
 For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
 
 
 
 About Al-Futtaim Engineering &amp; Technologies
 
 
 
 Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions.
 
 
 The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.
 
 
 The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.
 
 
 These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.
</div>

Sales Assistant | IKEA | Cairo Festival City

Concentrix

<div>
 
 Do you thrive on building relationships, problem-solving, and exceeding expectations? Are you passionate about customer satisfaction and driving sales success? Then join our dynamic team as a Customer Service Representative in Concentrix at New Cairo site!
 
 
 
 
 
 The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet to sell basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support
 
 
 
 
 
 
 
 
 Location: New Cairo, Egypt
 
 
 
 
 
 
 
 
 Responsibilities:
 
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 Communicate with customers via phone.
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 Provide knowledgeable answers to questions about product, pricing and availability
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 Work with internal departments to meet customer's needs
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 Qualifications:
 
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 Fluent in English (B2 - C1).
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 Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
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 Ability to multi-task, organize, and prioritize work.
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 Flexible with rotational shifts including night and overnight shifts.
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 Ready to start Immediately
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 Benefits:
 
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 Attractive salary packages.
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 Unlimited sales bonuses.
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 Transportation provided (Door to door for ladies through night and overnight shifts)
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 Social &amp; medical insurance
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 Paid training
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 Opportunity to get promoted after 6 months.
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 </ul>
</div>

Customer Service Specialist

dubizzle Egypt

<div>
 Dubizzle Egypt is the leading marketplace for selling and buying online in the region. Our aim is to upgrade people's lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.
 
 
 As part of Dubizzle Group, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 8 brands, we have more than 160 million monthly users that trust in our dedication to providing them with the best platform for their needs.
 
 
 As a Sales Manager, you will help us meet our B2B acquisition, renewals and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximising our field sales team's potential, crafting sales plans and justifying those plans to the upper management.
 
 
 
 Key Responsibilities:
 
 
 
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 Hire &amp; train field sales team members and onboard new members;
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 Achieve growth and hit sales targets by successfully managing the sales team
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 Design and implement a strategic business plan that expands the company's customer base and ensures its strong presence
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 Own recruiting, objectives setting, coaching and performance monitoring of sales representatives;
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 Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
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 Manage CRM with current clients, increase the dubizzle client portfolio, and present dubizzle when acquiring new clients
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 Present sales, revenue and expense reports and realistic forecasts to the management team;
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 Identify emerging market trends and market shifts while being fully aware of new products and competition status
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 Assist in setting financial targets, budget development, and monitoring;
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 Identify opportunities to improve dubizzle Egypt's business in real estate
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 Propose a competitive commission structure
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 Assist in gathering Market insights and setting strategies for telesales (in-house) sales teams;
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 Use customer feedback to generate ideas about new features or products
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 Research and discover methods to increase customer engagement;
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 Liaise with Marketing and Product Development departments to ensure brand consistency and increase sales
 
 
 
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 Requirements
 
 
 
 
 Qualifications
 
 
 
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 Bachelor's degree in Business Administration;
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 A car and a Driving licence, as this role requires you to attend many out-of-office meetings
 
 
 
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 Experience
 
 
 
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 Minimum 7 years of Experience, with a minimum of 2 years in a managerial role;
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 Proven ability to drive the sales process from plan to close;
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 Previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
 
 
 
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 Knowledge
 
 
 
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 Strong business sense and industry expertise;
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 Familiarity with the dubizzle website;
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 Strong knowledge of the real estate market in Egypt and of the Subscription industry;
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 Familiar with Prop tech, Marketplace, Facebook, and other digital platforms;
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 Excellent in English Communication skills, both verbal and written
 
 
 
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 Skills
 
 
 
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 Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organisation;
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 Strong Leadership &amp; people management skills;
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 Highly computer literate and online savvy;
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 Excellent in prospecting, cold calls and generating leads;
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 Excellent communication, negotiation, time management and presentation skills;
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 Excellent at converting leads into paying customers
 
 
 
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 Traits
 
 
 
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 Excellent mentoring, coaching and people management skills;
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 Committed to continuous education through workshops, seminars and conferences;
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 Positive/Flexible/Presentable/Committed;
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 Eager for success;
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 Has plug and play attitude
 
 
 
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 Benefits
 
 
 
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 A fast paced, high performing team
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 Comprehensive Health Insurance
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 Life Insurance
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 Rewards &amp; Recognitions
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 Learning &amp; Development opportunities
 
 
 
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 #Egyptdubizzle
</div>

Sales Manager- Property Sales

<div>
 
 Job Title
 
 
 
 Customer Service Advisor &ndash; Arabic Speakers - Cairo
 
 
 
 Job Description
 
 
 
 Join Concentrix Today!
 
 
 Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding clients&rsquo; products or services.
 
 
 Exploring this vacancy gives you the opportunity to discover and apply across multiple sectors, including Customer Service, Technical Support, Sales, Banking, Retail, and Telecommunications, with the flexibility to select programs that align with your skills, interests, and career goals.
 
 
 
 In This Role, You'll
 
 
 
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 Be the friendly voice of major clients, delivering high-quality support via phone, email, and chat.
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 Assist customers with inquiries, order processing, troubleshooting, and guidance.
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 Build deep product and service knowledge to deliver confident and accurate support.
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 Handle customer issues with patience, professionalism, and a solution-oriented mindset.
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 Create positive customer experiences through personalized assistance and clear communication.
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 Collaborate within a dynamic and supportive team to achieve shared service and performance goals.
 
 
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 Essential Functions / Core Responsibilities
 
 
 
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 Ensure service delivery meets contractual Key Performance Indicators (KPIs).
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 Clarify customer requirements using effective probing and decision-support tools.
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 Listen attentively, demonstrate empathy, and build strong customer rapport.
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 Greet customers in a courteous, friendly, and professional manner following agreed procedures.
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 Maintain working knowledge of client products and services.
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 Prepare complete and accurate documentation, including account notations.
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 Participate in initiatives aimed at improving customer satisfaction and business performance.
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 Identify opportunities to offer additional products or services when appropriate.
 
 
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 Candidate Profile
 
 
 
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 Proficiency in Arabic and English, both written and verbal.
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 High school diploma required; relevant experience is an advantage.
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 Excellent communication, interpersonal, and customer engagement skills.
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 Comfortable working in a fast-paced, performance-driven environment.
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 Strong multitasking, prioritization, and adaptability skills.
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 Basic computer skills and system navigation capability.
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 Ability to work independently and collaboratively within a team.
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 Detail-oriented, dependable, and professional.
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 Patient, composed, and solution-oriented in all customer interactions.
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 Flexible to work rotating shifts as required.
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 Strong problem-solving and analytical skills with a customer-centric mindset.
 
 
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 Career Framework Role
 
 
 
 Each program requires a foundational skill set and product-specific knowledge to perform routine tasks within clearly defined processes. The role operates under close supervision, with structured procedures, supporting continuous learning and performance development.
 
 
 
 What We Offer
 
 
 
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 Competitive Salary
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 Transportation Provided
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 Medical &amp; Social Insurance
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 Fast track for promotions within 6 months
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 Exposure to multiple sectors (Customer Service, Technical Support, Sales, Banking, Retail, Telecommunications)
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 Supportive, inclusive, and growth-focused work environment
 
 
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 Additional Information
 
 
 
 Program requirements, responsibilities, and expectations may vary based on operational needs, language support, and client programs.
 
 
 
 Disclaimer
 
 
 
 The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills.
 
 
 Concentrix is an equal-opportunity employer and considers all qualified applicants based on role requirements and business needs.
</div>

Customer Service Advisor – Arabic Speakers - Cairo

Chalhoub Group

<div>
 
 INSPIRE | EXHILARATE | DELIGHT
 
 
 
 For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit of excellence as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across the luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
 
 
 Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it through constant reinvention, a commitment to innovation, or the embrace of new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
 
 
 Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work&reg; certification in several markets.
 
 
 Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040.
 
 
 
 What You'll Be Doing
 
 
 
 Our Fashion Consultants are responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience, and ensuring support in other key customer initiatives in-store.
 
 
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 Achieve individual and team sales targets while delivering excellent customer service
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 Represent the brand and reflect its values in all customer interactions
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 Build strong relationships with customers to encourage repeat business
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 Understand customer preferences and provide personalized styling advice
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 Stay updated on fashion trends, products, and current promotions
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 Support in attracting new customers
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 Assist customers in-store
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 Work closely with the team to maintain a positive and collaborative environment
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 Ensure store standards, visual merchandising, and stock replenishment are maintained
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 Support and report any stock issues
 
 
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 </ul>
 
 What You&rsquo;ll Need To Succeed
 
 
 
 <ul>
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 Previous experience in fashion retail
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 Passion for fashion, styling, and customer service
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 Flexibility to work shifts, weekends, and holidays
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 Strong communication and interpersonal skills
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 Good understanding of sales techniques and customer engagement
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 Ability to build relationships and provide personalized recommendations
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 Presentable, energetic, and customer-oriented personality
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 Team player with a positive attitude
 
 
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 </ul>
 
 What We Can Offer You
 
 
 
 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary every day.
 
 
 We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies, as well as exclusive employee discounts.
 
 
 
 Using GenAI in Your Application Process
 
 
 
 To support a fair and consistent experience for all candidates, we ask that assessments and interviews be completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.
 
 
 
 We Invite All Applicants to Apply
 
 
 
 It Takes Diversity Of Thought, background, differing abilities, and Perspectives to truly inspire, exhilarate, and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 
 
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin, or disability status.
</div>

Fashion Consultant - Cairo

adidas

<div>
 
 Purpose &amp; Overall Relevance For The Organisation
 
 
 
 The DC manager assume the responsibility for the management of the inbound product flow of adidas from suppliers until stocks are booked in addition to the management &amp; execution of the DC Operations and order book for customers by coordinating/matching supply and demand within the supply chain and ensuring orders are fulfilled on time &amp; in full.
 
 
 Managing and coaching the entire Inbound and DC team in Egypt and building strong cross functional relations within SCM functions and other stakeholders, with a focus on the Retail, Wholesale, eCom, and Finance teams.
 
 
 
 Key Responsibilities
 
 
 
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 Accountable for accurate and timely inbound product flow management of adidas product.
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 Responsible for continuous streamlining of Inbound process and adhering to standards, policies, customs regulations &amp; controls.
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 Operational management of the distribution center and transportation operations for both B2B &amp; B2C in Egypt.
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 Coordinating internally with Logistics Provider to ensure excellent warehouse management and on-time delivery.
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 Coordinate the release of themes &amp; campaigns with marketing/retail and ensure on time deliveries to the markets.
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 Establish reporting criteria within the scope of Inbound &amp; DC Ops status and ensure reports are published as per the timelines.
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 Support negotiations with 3PL and Transporters and initiate tender for contract renewals.
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 Prepare with full diligence all related documents (invoices, packing lists, COO, &hellip; etc.) for Inbound and Outbound shipments to ensure accurate payment of customs duties and efficient clearance.
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 Support the overall operations team by taking lead in timely submission of Global KPIs, inventory management.
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 Coaching and managing of Egypt Inbound and DC operations team.
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 Responsible for managing entire supply chain budget for Egypt - timely monitoring, and leading efficiency initiatives.
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 Actively participate / lead SCM transformation initiatives like ecommerce capabilities, automation, DC network strategy, supply chain excellence etc.
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 Continuously identify areas of improvement in supply chain operations which bring in efficiency or improve customer experience.
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 Work cross-functionally with field operations and other functions to drive influence in capacity planning and management.
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 Actively participate / lead SCM transformation initiatives like ecommerce capabilities, automation, DC network strategy, supply chain excellence etc.
 </li>
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 Collaborating with SCM cluster head, understanding the forecasted volumes and priorities, organizing and motivating all distribution center staff to achieve delivery of all customers&rsquo; orders on time.
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 Preparing ad-hoc analysis, reports and new projects.
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 Measures forwarder&rsquo;s performance on a regular basis and communicate to concerned parties for analysis and improvement recommendations.
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 Responsible for local/Global 3PL account management and coordination from volume allocation, formulation and maintenance of processes, policies, contracts and standard operating procedures (SOP).
 </li>
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 Ensures that adidas follows all the local market requirements.
 
 
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 </ul>
 
 Key Relationships
 
 
 
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 Global: Yes
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 Regional: Yes
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 Local:
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 Retail, Ecommerce, DPC and Wholesale business teams
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 Finance
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 3 PL &ndash; Freight forwards, Customs brokers, DC, and last mile service provider.
 
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 </ul>
 </ul>
 
 Skills And Experience Required
 
 
 
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 University degree in Management, Business, or Engineering. Logistics, Supply chain preferred and Post Graduation is a plus.
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 IT Skills &ndash; Advanced in MS Office (primarily Excel, PowerPoint); Power Bi and SAP experience preferred.
 </li>
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 Min. 6 years of overall work experience in Logistics &amp; Distribution Centre, preferably Apparel/Footwear and Retail/Ecom vertical
 </li>
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 Management experience for at least 2 years.
 </li>
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 University degree in Management. Logistics, Supply chain preferred and Post Graduation is a plus.
 </li>
 <li>
 Ability to manage a multi-faceted team in an operations environment, with an understanding of unified commerce principles.
 </li>
 <li>
 Strong track-record of problem-solving, including structuring problems, performing detailed analysis, and developing/implementing recommendations.
 
 
 </li>
 </ul>
 adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.
</div>

Manager Distribution Center Operations

Nestlé

<div>
 
 Position Title: Assistant Manager, Sales Operations &amp; Support
 
 
 
 
 Company: Nestl&eacute;
 
 
 
 
 Location: Nile Cluster &ndash; Egypt
 
 
 
 
 Role Responsibilities:
 
 
 
 
 Chillers and Asset Mgt:
 
 
 
 <ul>
 <li>
 Provide reporting analysis for chillers performance to the relevant stakeholders enabling them to make informed decisions regarding asset replacement, upgrades, or changes in maintenance strategies.
 </li>
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 Determine and resolve performance-related issues within the chiller systems and ensure action plan in place for zero sales and low performing chillers.
 
 
 </li>
 </ul>
 
 Automation and Digitalization:
 
 
 
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 Responsible for enhancing the current digital solutions in place to ensure business growth and increase sales efficiencies.
 </li>
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 Leading new initiatives to grow the business utilizing latest technologies that suit the business.
 </li>
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 Supporting sales functions and Merchandizing to automate and digitalize the reporting system to ensure opportunities are clear and highlighted in a timely manner.
 
 
 </li>
 </ul>
 
 Sales Operations:
 
 
 
 <ul>
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 Enhancing and developing the current Target setting process by district, region, and customer.
 </li>
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 Send on daily basis sales reports to sales field team highlighting sales and KPIs achievement
 </li>
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 KPIs target setting based on history, customer base, geography, and vision.
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 1 to 2 years&rsquo; experience in Sales Operations/Support
 </li>
 <li>
 Must have hands-on experience with Power BI, Microsoft Access, Python, and SQL.
 </li>
 <li>
 Strong knowledge of Nestle portfolio strategy
 </li>
 </ul>
</div>

Assistant Manager, Sales Operations & Support

Explore 51+ Retail sales representative in Cairo this August. Find roles across top companies and apply now to boost your career.