(hebrew & english) customer support consultant, hospitality (remote)

(hebrew & english) customer support consultant, hospitality (remote) Jobs in Istanbul

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sales and service consultant

Fragomen

<div><div><b>Job Description</b></div><div><b>
Immigration Consultant</b></div><div></div><div>
Contract:<b> </b>Full-time</div><div>
Team:<b> </b>Nomadic</div><div><b>
Location: </b>Istanbul, Turkey (Remote)</div><div></div><div><b>
The role:</b></div><div>
Consultants are responsible for assisting Senior Consultants, Supervisors and Managers with the successful delivery of the team&rsquo;s output of work, reporting in most cases to the Senior Consultant or Supervisor responsible for the team. This includes the preparation and drafting of applications, monitoring workflows and ensuring the CRM is updated and day-to-day liaison with clients. The Consultant will work independently on cases but will also be expected to share knowledge and expertise with other members of the team and to take a keen interest in developing their own knowledge and experience.</div><div></div><div><i>
What your day will look like:</i></div><ul><li>
Manage a centralised mailbox receiving client queries and responding or redirecting to the relevant parties</li><li>
Adhere to Nomadic process flows to achieve maximum efficiency and productivity</li><li>
Ensure that all Service Level Agreement standards are met or exceeded</li><li>
Update and maintain applications within our technology platforms, ensuring all applications are processed within the required SLAs</li><li>
Answer directed calls and emails in a timely and professional manner, within the required SLA&rsquo;s</li><li>
Provide accurate information to clients upon their visa request, with support</li><li>
Be able to identify service issues and escalate to Manager / Senior Consultant / Supervisor as appropriate</li><li>
Ensure that any cases allocated to them are invoiced in a timely manner</li><li>
Maintain deep content knowledge based on all aspects of Nomadic's business process to complete orders, systems capabilities and company policy and procedure</li><li>
To provide assistance, guidance and training to visa coordinators and other consultants as required by the Manager / Senior Consultant / Supervisor</li><li>
Work towards assisting on more complex cases under the guidance of the Manager / Senior Consultant / Supervisor</li></ul><div></div><div><b>
The team:</b></div><div>
Nomadic is an online knowledge-driven technology solution that simplifies complex global business travel and short-term visa processes. By combining the unmatched legal knowledge of Fragomen, the world&rsquo;s leading provider of immigration services, with dynamic digital data collection, Nomadic&rsquo;s unique automated pre-trip compliance assessment delivers accurate results for travellers, ensuring compliance with global regulatory requirements, including immigration, social security and tax.</div><div></div><div>
Our global teams operate in a fast-paced, forward-thinking environment, providing exceptional client service, tailored guidance, and logistical support with consular filing in multiple jurisdictions.</div><div></div><div><b>
What we are looking for:</b></div><div><i>
Essential criteria:</i></div><ul><li>
Previous Schengen visa processing experience
</li><li>Strong background in a client facing role</li><li>
Be able to research effectively on your own to find answers to more complex or unique cases</li><li>
Ability to follow the instructions of senior members of staff</li><li>
Develop strong working relationships with team members and gain their confidence through displaying professionalism and efficiency in all communications</li><li>
Able to plan workload often with conflicting deadlines, able to meet deadlines and priorities for own work, taking into account delivery expectations and agreed client service standards</li><li>
Proven ability to generate clear, well-organised written work and able to effectively express oneself verbally in an articulate and polished manner</li></ul><div></div><div><i>
Preferred skills:</i></div><ul><li>
English &amp; Turkish language capabilities</li></ul><div></div><div><b>
What to expect:</b></div><ul><li>
Once you have submitted your application, our Talent Acquisition team will review your skills and experience. If these match the requirements of the position, a member of our team will contact you to schedule an initial phone call.</li><li>
If shortlisted, you will be invited to participate in our interview process, which will consist of at least two stages, one of which will be conducted in-person. Depending on the role, you may also be required to complete a written assessment.</li><li>
After the interviews, we will carefully evaluate all candidates and make our final decision. You will be notified of the outcome and feedback will be provided.</li><li>
At Fragomen, we are committed to fostering an inclusive and accessible workplace for all applicants and employees. If you require any specific accommodations or support during the interview process, please let us know, and we will consider what reasonable adjustments are possible to meet your needs</li></ul><div></div><div><b>
Who we are:</b></div><div>
At Fragomen, we are more than a global immigration services provider &ndash; we are pioneers shaping the future of mobility. With a passion for navigating the complexities of immigration, we help individuals and businesses transcend borders, unlocking opportunities around the world. As a forward-thinking, global business, we combine deep expertise with innovative technology to craft solutions that not only simplify the immigration process but also drive strategic success for our clients. Whether it is assisting multinational companies or helping people start new chapters in their lives, we are driven by the belief that global movement is the key to unlocking a world of possibilities.</div><div></div><div>
We are proud of our team spirit, and we like to reflect this in the way that we work and everything we do. Our Responsible Business Practices (&quot;RBP&quot;) prioritize Fragomen's social responsibility through a cohesive strategy covering five key focus areas: Corporate Social Responsibility, Culture and Inclusion, Sustainability, Well-Being and Pro Bono. Our RBP initiatives offer great opportunities for everyone at Fragomen to feel included, get involved and shape thoughtful initiatives and activities. For more information, please visit our website &ndash; <div>https://www.fragomen.com/about/responsible-business-practices.html</div>.</div><div></div><div><i>
Fragomen is committed to promoting equal opportunities for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status</i></div><div></div><div><i>
All offers and/or employment contracts are contingent upon the successful completion of the Firm&rsquo;s pre-employment screening process. This process may include verifying the candidate&rsquo;s identity, confirming legal authorization to work in the offered position's location, and conducting a comprehensive background check, where permitted by local regulations.</i></div></div>

Immigration Consultant

SupportYourApp

<div><p><b>Who are we?</b></p><p><b>
SupportYourApp</b> is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world&rsquo;s leading SaaS, software, or hardware solutions?</p><p>
Join our community as a <b>Customer Support Consultant</b> today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let&rsquo;s see what it takes.</p><p><b>
What you will do:</b></p><ul><li>
Deliver outstanding customer support via <b>phone calls, chats, and emails;</b></li><li>
Build strong and lasting customer relationships;</li><li>
Keep up with evolving tools and technology;</li><li>
Handle sensitive customer data with care and security;</li><li>
Apply the latest and greatest customer happiness practices;</li><li>
Maintain deep understanding of client solutions and meet KPI;</li><li>
Communicate with developers and cross-functional specialists.</li></ul><p><b>
What you need to succeed in this role:
</b></p><ul><li><b>Excellent Hebrew and English skills (C1 for both spoken and written);</b></li><li><b>
At least 6 months of experience in a customer support role;</b></li><li>
Strong analytical thinking and research skills;</li><li>
Experience in travel industry;</li><li>
Positive, proactive and responsible attitude;</li><li>
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps&ndash;download and 40 Mbps&ndash;upload).</li></ul><p><b>
Will be a great plus:
</b></p><ul><li>Experience in hospitality or logistics;</li><li>
Ecperience with CRM systems, like Zendesk.</li></ul><p><b>
Benefits:
</b></p><ul><li>Flexible schedule;</li><li>
Opportunity to cooperate fully<b> remotely;</b></li><li>
Inclusive international environment;</li><li>
Compensation in USD;</li><li>
Rewards for referring friends;</li><li>
Balance between project workload and personal time, but also &ndash; internal health policy;</li><li>
Responsive leadership interested in your development and long-lasting cooperation;</li><li>
Greenhouse conditions for self-development;</li><li>
A culture built on trust, with no time-tracking requirements.</li><li>The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.</li></ul><p>
You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.</p><p>
So if you're a proactive <b>Support Specialist</b> who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!</p><p>
Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.</p><p>
Know someone perfect for the role? Refer them and get rewarded!</p><p><i>
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.</i></p><p><i>
Your personal data will be processed as described in the SupportYourApp </i><i>Candidate Privacy Notice</i><i>.</i></p></div><p></p>

(Hebrew & English) Customer Support Consultant, hospitality (remote)

IQVIA

<div><div><div>Istanbul, Turkey | Full time | Home-based | R1533906</div><div><div><b>
Job available in additional locations</b></div></div></div><p></p><div><div><br>
Our ever-growing <b>Lifecycle Safety Medical</b> team is expanding. The role participates in all aspects of the Medical Safety activities as per scope of work. This includes, but is not limited to providing and maintaining of PV and risk management expertise to internal and external stakeholders, maintaining knowledge relevant to allocated product portfolios, conducting medical evaluation of post-marketing adverse drug reactions, review and contribution to signal management and benefit-risk evaluation of drugs in clinical trial and post marketing set up, preparation, and/or contribution to responses to questions from health authorities, reviewing and contributing to periodic aggregate reports, contributing to safety review of study protocols, investigators brochure and other reference safety information, and serving as an internal consultant for any medical support for pharmacovigilance operations.</div><div>
Associate Medical Safety Director</div><div>
Role responsibilities:</div><ul><li><div>
Providing aggregate reviews of safety information, including clinical data, to maintain oversight of a product&rsquo;s safety profile</div></li><li><div>
Leads signal detection and analysis, including, signal detection strategy, frequency, and timing, reviews the Signal Detection Reports and other sources of data as applicable, raises potential signals for team discussion, contributes to safety analysis reports presentations of signal evaluation data as appropriate</div></li><li><div>
Providing medical review and contribution to IND Annual Reports, EU Periodic Benefit Risk Evaluation Reports, EU Periodic Safety Update Reports, EU Development Safety Update Reports, US Periodic Reports</div></li><li><div>
Providing medical review and contribution to Development Risk Management Plans, EU Risk Management Plans or US Risk Evaluation and Mitigation Strategies</div></li><li><div>
Review and contribute to benefit-risk evaluation of drugs in clinical trial and post marketing set up</div></li><li><div>
Providing safety oversight and contribution for label development, review, and updates</div></li><li><div>
Provide medical safety contributions to the Integrated Safety Summary or Common Technical Document</div></li><li><div>
Performing medical review and clarification of trial-related Adverse Events (AEs) and post-marketing adverse drug reactions (ADRs) including narrative content, queries, coding, expectedness, seriousness, causality, and company summary and serve as an internal consultant to pharmacovigilance case processing teams</div></li><li><div>
Representing safety and clinical data review findings during internal and external stakeholder meetings</div></li><li><div>
Providing medical safety support, contribution, and attendance at Safety Governance and other Meetings as needed</div></li></ul><div>
Do you have the skills, experience and qualification required for the role:</div><ul><li><div>
A medical degree from an accredited and internationally recognized medical school</div></li><li><div>
Around three years of clinical practice experience with two additional years in the pharmaceutical or associated industry, or equivalent combination of education, training and required experience</div></li><li><div>
Knowledge of applicable federal and local regulations and guidelines pertaining to clinical research including knowledge of regulations and guidelines pertaining to safety and good clinical practice and clinical trials and pharmaceutical research process</div></li><li><div>
Maintain knowledge of assigned product portfolio, therapeutic area, and recent literature</div></li><li><div>
Experience in Signal detection, Aggregate reports and Risk management.</div></li><li><div>
Capability to synthesize and critically analyze data from multiple sources and communicate complex clinical issues and analyses orally and in writing</div></li><li><div>
Ability to establish and meet priorities, deadlines, and objectives</div></li><li><div>
Demonstrated skills in contributing to multiple assignments required, capacity to work under pressure as well as initiative and flexibility and ability to adapt to changing business needs</div></li><li><div>
Ability to establish and maintain effective working relationships with coworkers, managers, and clients, including mentorship if needed</div></li></ul><div>
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com</div><div>
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.</div></div></div><div></div>

Associate Medical Safety Director- Sponsor Dedicated

Getinge

<div><div><div><div><div><p>Regional Account Manager
</p></div></div></div></div><div><div><div><div><b>Date: </b>Mar 16, 2026
</div></div></div></div><div><div><div><div><b>Location:
</b>Istanbul, TR
</div></div></div></div><div><div><div><div><b>Company: </b>Getinge Medikal Sistemler San. ve Tic. A
</div></div></div></div><div><div><div><div><b>Remote Work: </b>Field<br>
</div></div></div></div><div></div><div><div><div><div><div><b>With a passion for life</b></div><br>
<div>
</div><div>Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers &ndash; and to save more lives, we need team players, forward thinkers, and game changers.
</div><div>Are you looking for an inspiring career? You just found it.</div><br>
<div></div>
<p><b>
Qualifications</b></p>
<ul>
<li>Minimum 3 years of experience in sales field, preferably in Healthcare sector</li>
<li>Bachelor degree in Biomedical Engineering or related departments is preferred</li>
<li>Analytical thinking, result and quality oriented approach and good communication skills</li>
<li>Good command of commercial, financial terms and market trends</li>
<li>Military service should be completed for male candidates</li>
<li>Driving license is required</li>
<li>No restrictions for travelling</li></ul><br>
<p></p>
<p><b>
Job Description</b></p>
<ul>
<li>Being responsible for medical equipment sales to drive organic growth in the market</li>
<li>Representation of Getinge Group successfully by establishing excellent relationship with the customer</li>
<li>Understanding and analyzing customer needs</li>
<li>Leading tender preparation and negotiation processes</li>
<li>Leading and coordination through the sales cycle</li>
<li>Finding appropriate financial and operational solutions for the customers</li>
<li>Finding appropriate technical solutions and present to customers</li>
<li>Following-up customer projects under a structured visit plan</li>
<li>Developing team work within the departments</li>
<li>Ensuring highest customer satisfaction with the customer</li>
<li>Monitoring customer complaints regarding sales and service</li>
<li>Determination of service price schedules and discount rates with manager</li>
<li>Maximizing the Contract Capture Rate and service volume in the country</li>
<li>Development of service sales business plans and strategies</li>
<li>Identification of business opportunities and sales channels</li>
<li>Conducting contract negotiations until signing of the order</li>
<li>Leading payment collection process and minimization of accounts receivables in the region</li>
<li>As a member of the team, ensuring seamless teamwork and collaboration with other channels to provide total customer satisfaction.</li>
<li>Maintaining high motivation, building team spirit and promoting exceptional staff and customer relations</li></ul><br>
<div></div>
<div><b>About us
</b></div><div>With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.</div><br>
<div></div>
<div>Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.</div></div></div></div></div></div><p></p>

Regional Account Manager

Guess Europe Sagl

<div>
 Guess, a renowned leader in the global fashion industry, is seeking a Assistant Store Manager to join our dynamic team. The successful candidate will support their team in daily operations, ensuring the store provides exceptional service and achieves its sales goals.
 <br/>
 <br/>
 <ul>
  <li>
   Assistant Store Manager in daily operations and overall management of the store
  </li>
  <li>
   Lead and motivate the sales team to achieve store sales goals and objectives
  </li>
  <li>
   Provide exceptional customer service by addressing customer inquiries and resolving issues
  </li>
  <li>
   Ensure product displays, signage, and merchandising standards are maintained throughout the store
  </li>
  <li>
   Assist in training and onboarding new employees to ensure a knowledgeable team
  </li>
  <li>
   Monitor inventory levels and assist in managing stock replenishment and orders
  </li>
  <li>
   Conduct regular store audits to ensure compliance with company policies and procedures
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proven experience in a retail management or supervisory role
  </li>
  <li>
   Strong leadership and team-building skills with the ability to motivate others
  </li>
  <li>
   Excellent communication and interpersonal skills
  </li>
  <li>
   Ability to analyze sales data and make informed decisions
  </li>
  <li>
   Detail-oriented with strong organizational skills
  </li>
  <li>
   Flexibility to work various shifts, including weekends and holidays
  </li>
  <li>
   Univercity diploma required; a degree in business or a related field is a plus
  </li>
 </ul>
</div>


Assistant Store Manager Viaport (Kurtköy)

Mondelēz International

<p></p><div><div><p>Job Description</p><p></p><p><b>
Are You Ready to Make It Happen at Mondelēz International?</b></p><p></p><p><b>
Join our Mission to Lead the Future of Snacking. Make It Possible.</b></p><p></p><p>
You will be responsible for order modification and allocation of available stock to customer orders when stock is constrained, delivering against service and fill rate targets.</p><p></p><p><b>
How you will contribute</b></p><p></p><p>
You will:</p><ul><li>
Manage the order fulfilment process, respecting the customer segment and channel mix</li><li>
Balance supply constraints and delivery of service levels through cross-functional alignment</li><li>
Use appropriate tools and processes such as availability checks and stock allocation rules</li><li>
Effectively manage new product introductions and product withdrawals to maximize sales and to minimize write-offs</li></ul><p></p><p><b>
What you will bring</b></p><p></p><p>
A desire to drive your future and accelerate your career and the following experience and knowledge:</p><ul><li>
Good numerical, analytical and logical reasoning skills</li><li>
Microsoft office applications</li><li>
High-level of SAP competence</li><li>
An FMCG/CPG company</li><li>
A customer-facing role within customer service, logistics or sales</li><li>
Experience in an order-to-cash environment</li><li>
Experience in customer service, logistics and sales</li><li>
Good knowledge of the total supply chain/order-to-cash process</li><li>
Strong analytical and problem-solving skills</li></ul><p><b>
More about this role</b></p><p></p><p><b>
What extra ingredients you will bring:</b></p><p></p><ul><li>
You should have experience in total supply chain/order-to-cash processes</li><li>
You should have high-level of SAP competence and SAP transactions knowledge</li></ul><p></p><p>
Relocation Support Available?
</p><p></p>No Relocation support available<p></p><p>
Business Unit Summary</p><p></p><div>
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!</div><div></div><div><i>
Our people make all the difference in our succes</i></div><p></p><p>
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.</p><p></p><p>
Excited to grow your career?</p><p></p><p>
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!</p><p></p><p>
IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER</p><p></p><p>
Job Type</p><p></p>
Regular<p></p>
Order Management (OTB)<p></p>
Customer Service &amp; Logistics</div></div><p></p>

Order Management Specialist

Dürr Dental SE

<p></p><div><div><div><div><div>D&uuml;rr Dental Global GmbH is a full sales subsidiary of the German D&uuml;rr Dental SE. As technology leader in its field of business, the D&uuml;rr Dental group with its more than 1.350 employees develops, produces and sells system solutions and services for the health sector with an annual business turnover of more than &euro; 374 million with customers in 174 countries in 2024 all over the world.</div>
</div><div><p>Product Specialist Imaging (m/f/d) Turkiye &amp; Azerbaijan</p>
</div><div></div><div><div><div>Your Responsibilities:</div></div>
<div><ul><li>explore business opportunities and develop the sales of our imaging products in territory</li>
<li>develop and maintain positive working relationships with channel partners, local dental professionals and KOLs</li>
<li>develop sales and marketing strategies with the support of the Country Manager</li>
<li>develop an after-sales/service structure for the Imaging product line with the support of the Country Manager</li>
<li>conduct presentations and training for dealers and end customers</li>
<li>provide technical advice and support to end users and dealers during the installation, repair and service of 2D &amp; 3D digital dental X-ray and dental CBCT equipment</li>
<li>represent Duerr Dental at trade shows and events in territory</li>
<li>work closely with the Headquarters Product Management and Service Department</li>
<li>reporting to the local Country Manager</li>
</ul></div></div><div><div><div>Requirements:</div></div>
<div><ul><li>experience in X-ray/Imaging/CBCT and proven track record of success</li>
<li>thorough understanding (including technical understanding) of dental X-ray/CBCT and related products</li>
<li>strong commercial acumen and experience conducting market and competitive analysis</li>
<li>excellent presentation, training and communication skills</li>
<li>extensive knowledge of PC hardware, networking and system configuration in the Microsoft OS environment</li>
<li>problem solving skills, think analytically and communicate professionally under high pressure and in time sensitive customer environments</li>
<li>high performing, accountable and results-oriented team player with a positive and proactive mindset</li>
<li>ability to work independently with minimal supervision</li>
<li>fluent in spoken and written English</li>
<li>valid driver&rsquo;s license</li>
<li>willing to travel</li>
<li>residency in Istanbul or Ankara</li>
</ul></div></div><div><div><div>Our Offer:</div></div>
<div><ul><li>competitive and performance-based compensation package
</li><li>flexible work environment with the possibility to work remote
</li><li>We value teamwork and cooperation: You will work in a highly motivated team with a target-oriented atmosphere
</li><li>professional development opportunities e.g. through online training platform, regular product trainings and induction at our German HQ near Stuttgart
</li><li>open corporate culture and short decision-making processes within a family-owned company
</li><li>space for creativity and the chance to influence the international growth of D&Uuml;RR DENTAL
</li></ul></div></div><div><div>If you want to be part of a dynamic company that values and encourages its employees, please submit your full application with your salary expectation and earliest starting date online: duerr-career.com We look forward to hearing from you and learning more about your skills and ambitions.</div>
</div><p></p><div>
</div><div><div><div>D&Uuml;RR DENTAL GLOBAL GMBH
<br>
H&ouml;pfigheimer Strasse 17
<br>
74321 Bietigheim-Bissingen</div></div></div></div></div></div><div></div>

Product Specialist Imaging (m/f/d)

Explore 97+ Sales and service consultant in Istanbul this April. Find roles across top companies and apply now to boost your career.