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ARC Klima Sistemleri

<p>GENEL N&#304;TEL&#304;KLER VE &#304;&#350; TANIMI</p><p>&#304;klimlendirme sekt&ouml;r&uuml;nde So&#287;utma alan&#305;nda liderlik yolunda ilerleyen firmam&#305;zda, m&uuml;&#351;teri memnuniyetini en &uuml;st d&uuml;zeyde tutmay&#305; ama&ccedil;layan Sat&#305;&#351; Sonras&#305; Hizmetler (SSH) Departman&#305;m&#305;z&#305;n organizasyonunu geli&#351;tiriyoruz.Bu pozisyon, sadece mevcut hizmetlerin kalitesini art&#305;rmakla kalmayacak, ayn&#305; zamanda yenilik&ccedil;i yakla&#351;&#305;mlar geli&#351;tirerek sat&#305;&#351; sonras&#305; hizmetler alan&#305;nda fark yaratacakt&#305;r.Teknik kadromuzun teknik bilgiye kolay eri&#351;imini sa&#287;lamak, sahada ortaya &ccedil;&#305;kabilecek t&uuml;m teknik sorunlar&#305; proaktif bir &#351;ekilde tespit edip yerinde &ccedil;&ouml;zmekten sorumlu olacakt&#305;r.</p><p>G&ouml;rev ve Sorumluluklar</p><p>- Sat&#305;&#351; sonras&#305; hizmetlerin m&uuml;kemmelle&#351;tirilmesi amac&#305;yla teknik bilgi ve deste&#287;i sistematik olarak sa&#287;lamak</p><p>- Teknik ekiplerin ihtiya&ccedil; duydu&#287;u teknik sorunlar&#305; h&#305;zl&#305; ve etkin bir &#351;ekilde &ccedil;&ouml;zmek</p><p>- Sahada tespit, te&#351;his ve &ccedil;&ouml;z&uuml;m odakl&#305; aksiyonlar almak, bu s&uuml;re&ccedil;leri dijital ara&ccedil;lar ve yeni nesil teknolojilerle iyile&#351;tirmek</p><p>- M&uuml;&#351;teri memnuniyetini art&#305;racak ve sadakati g&uuml;&ccedil;lendirecek yenilik&ccedil;i &ccedil;&ouml;z&uuml;mler geli&#351;tirmek</p><p>- Teknik ekiplerin yetkinliklerini art&#305;rmak</p><p>- Teknik Servis Departman&#305;&rsquo;n&#305; kar merkezi haline getirebilecek projeler &uuml;retmek.</p><p>-Garanti d&acirc;hili masraflar&#305;n minimize edilmesi i&ccedil;in gerekli &ouml;nlemleri almak.</p><p>-&Uuml;st y&ouml;netim taraf&#305;ndan talep edilen haftal&#305;k, ayl&#305;k ve y&#305;ll&#305;k raporlamalar haz&#305;rlamak.</p><p>Aranan Nitelikler</p><p>- Tercihen &uuml;niversitelerin M&uuml;hendislik fak&uuml;ltelerinden mezun,</p><p>- So&#287;utma alan&#305;nda sat&#305;&#351; sonras&#305; hizmetler ve teknik saha y&ouml;netiminde en az 6-10 y&#305;l deneyim</p><p>- Ekip &ccedil;al&#305;&#351;mas&#305;na yatk&#305;n, teknik yetkinlikleri geli&#351;mi&#351;,</p><p>- Problem &ccedil;&ouml;zme yetene&#287;i y&uuml;ksek, &ouml;nem ve &ouml;nceliklendirme becerisi geli&#351;mi&#351;,</p><p>- M&uuml;&#351;teri odakl&#305; ve yeniliklere a&ccedil;&#305;k</p><p>&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;</p>

Satış Sonrası Hizmetler Müdürü

Recordati S.p.A

<div></div><div><div><div><div><div><div><div><p>Sat&#305;&#351; ve Ticari Operasyon Uzman&#305;
</p></div></div></div></div><p></p><div><div><div><div><b>ID: </b>1823
</div></div></div></div><div><div><div><div><b>Date of Posting: </b>Aug 13, 2025
</div></div></div></div><div><div><div><div><b>Business Area: </b>Sales &amp; Marketing
</div></div></div></div><div><div><div><div><b>Job Type: </b>Direct Employee
</div></div></div></div><div><div><div><div><b>On site / Remote / Hybrid: </b>Hybrid
</div></div></div></div><div><div><div><div><b>Location:
</b>Istanbul, TR
</div></div></div></div><div><div><div><div><b>Territory:
</b></div></div></div></div><div><div><div><div><b>Full-Time or Part-Time: </b>Full Time
</div></div></div></div><div><div><div><div><b>Seniority: </b>Entry level
</div></div></div></div><p></p><div><div><p><i>With its beginnings in a family run pharmacy in Correggio, Italy in the 1920s, Recordati is now a global pharmaceutical company, listed on the Italian stock exchange, with over 4,500 employees and turnover of over Euro 2bn.</i><br>
<i>
</i><br>
<i>We are a group of like-minded, passionate individuals who go to extraordinary lengths for our patients, customers, partners, investors and the people across the globe who we serve. We develop and commercialise medicines to serve people living with common diseases, as well as those living with some of the rarest, in around 150 countries.</i><br>
<i>
</i><br>
<i>At Recordati, our mantra is simple. We&rsquo;ve always believed that health, and the opportunity to live life to the fullest, is a right, not a privilege. Whether that is for common diseases or the rarest &ndash; we want to give people the opportunity to be the best version of themselves.</i><br>
<i>
</i><br>
<i>This drive will never stop. Together, we will always be reimagining tomorrow &ndash; with new ideas, new technologies and new innovations to fight diseases.</i><br>
<i>
</i><br>
<i>Recordati. Unlocking the full potential of life.</i></p>
</div></div><div><div><div><div><div><div><div><div><b>Job Purpose</b></div>
</div><div><div>
 <i>&#304;la&ccedil; sekt&ouml;r&uuml;nde faaliyet g&ouml;steren %100 yabanc&#305; sermayeli firmam&#305;zda, g&ouml;revlendirilmek &uuml;zere Sat&#305;&#351; ve Ticari Operasyon Uzman&#305; aray&#305;&#351;&#305;nday&#305;z.</i></div></div></div><div><div><div><b>
Key Responsibilities</b></div>
</div><div><ul><li><i>Sipari&#351; giri&#351;lerinin yap&#305;lmas&#305;, sipari&#351;lerin hesaplanmas&#305; ve sevkiyat s&uuml;re&ccedil;lerinin takibi,</i></li>
<li><i>G&uuml;nl&uuml;k ve ayl&#305;k sat&#305;&#351; raporlar&#305;n&#305;n haz&#305;rlanarak &uuml;st y&ouml;netime sunulmas&#305;,</i></li>
<li><i>Ecza deposu stoklar&#305;n&#305;n d&uuml;zenli takibi ve raporlanmas&#305;,</i></li>
<li><i>Kampanya duyurular&#305;n&#305;n yap&#305;lmas&#305;, kampanya s&uuml;recinin izlenmesi ve raporlanmas&#305;,</i></li>
<li><i>&#304;hale depolar&#305;na fiyat tekliflerinin verilmesi, sipari&#351;lerin sisteme kaydedilmesi ve s&uuml;re&ccedil;lerinin takibi,</i></li>
<li><i>MF Mutabakat kontrolleri i&ccedil;in gerekli destek &ccedil;al&#305;&#351;malar&#305;n&#305;n sa&#287;lanmas&#305;,</i></li>
<li><i>Ciro prim hesaplamalar&#305; i&ccedil;in veri toplama, kontrol ve raporlama s&uuml;re&ccedil;lerinin y&ouml;netilmesi,</i></li>
<li><i>&#304;ade s&uuml;re&ccedil;lerinin takip edilmesi, faturalar&#305;n kontrol edilmesi ve sistem giri&#351;lerinin yap&#305;lmas&#305;,</i></li>
<li><i>Ecza depolar&#305;na &ouml;denecek faturalar&#305;n sisteme kaydedilmesi (MF, Prim, Fiyat fark&#305; gibi),</i></li>
<li><i>Sistem fiyat, kampanya ko&#351;ullar&#305;, saha yap&#305;s&#305; g&uuml;ncellemelerinin yap&#305;lmas&#305; ve kontrol edilmesi,</i></li>
<li><i>SAP ve di&#287;er sistemlerde gerekli verilerin haz&#305;rlanmas&#305; ve test i&#351;lemlerinin yap&#305;lmas&#305;,</i></li>
<li><i>DMO sipari&#351;lerinde bulunan hastanelerin sistemde kay&#305;tlar&#305;n&#305;n a&ccedil;&#305;lmas&#305; ve izlenmesi,</i></li>
<li><i>Fatura, bakiye ve rekabet analiz raporlar&#305;n&#305;n haz&#305;rlanmas&#305;,</i></li>
<li><i>SAP sisteminde yeni m&uuml;&#351;terilerin a&ccedil;&#305;lmas&#305; ve veri d&uuml;zenlemeleri,</i></li>
<li><i>Stok g&uuml;ncelleme dosyalar&#305;n&#305;n d&uuml;zenli olarak g&uuml;ncellenmesi,</i></li>
<li><i>Depolar, sevkiyat birimleri ve di&#287;er ilgili departmanlarla ileti&#351;imin sa&#287;lanmas&#305;.</i></li>
</ul></div></div><div><div><div><b>Required Education</b></div>
</div></div><div></div><div><div><div><b>Required Skills and Experience</b></div>
</div><div><ul><li><i>&Uuml;niversitelerin ilgili lisans b&ouml;l&uuml;mlerinden mezun,</i></li>
<li><i>MS Office programlar&#305;na hakim, &ouml;zellikle Excel konusunda ileri d&uuml;zeyde bilgi sahibi,</i></li>
<li><i>&#304;la&ccedil; sekt&ouml;r&uuml;nde sat&#305;&#351; operasyonlar&#305; ya da ticari departmanlar&#305;ndaminimum 2-3 y&#305;l deneyime sahip,</i></li>
<li><i>Proaktif, sonu&ccedil; odakl&#305;, analitik d&uuml;&#351;&uuml;nme yetene&#287;i y&uuml;ksek ve takip&ccedil;i bir &ccedil;al&#305;&#351;ma disiplinine sahip,</i></li>
<li><i>Ekip &ccedil;al&#305;&#351;mas&#305;na yatk&#305;n ve h&#305;zl&#305; tempolu i&#351; ortam&#305;na uyum sa&#287;layabilen,</i></li>
<li><i>Prezentabl, g&uuml;&ccedil;l&uuml; s&ouml;zl&uuml; ve yaz&#305;l&#305; ileti&#351;im becerilerine sahip,</i></li>
<li><i>Tercihen SAP program&#305;n&#305; bilen,</i></li>
<li><i>Tercihen iyi derecede yaz&#305;l&#305; ve s&ouml;zl&uuml; &#304;ngilizce bilgisine sahip,</i></li>
<li><i>Seyahat engeli bulunmayan ve esnek &ccedil;al&#305;&#351;ma saatlerine uyum g&ouml;sterebilen,</i></li>
<li><i>Tercihen &#304;stanbul Avrupa Yakas&#305;nda ikamet eden.</i></li>
</ul></div></div><div><div><div><b>Technical Competencies</b></div>
</div></div><div></div><div><div><div><b>Required Behaviours and Competencies</b></div>
</div></div><div></div><div><div><div><b>Required Languages</b></div>
</div></div><div></div><div><div><div><b>Travel required in %</b></div>
</div></div></div><div></div>
</div></div></div></div><div></div><div><div><p><i>At Recordati we believe in people! Inspired by our purpose - unlocking the full potential of life - we are committed to creating a diverse environment and cultivating a culture of inclusion. We strive to continually lead with our values and beliefs, enabling our employees to bring their whole selves to work and develop their potential.</i></p>
<p><i>We are proud to be an equal opportunity employer. We recruit, develop and reward without regard to, amongst others, gender, sexual orientation, gender identity or expression, national origin, age, physical or mental ability, race, ethnicity, political or religious belief.</i></p>
<p><i>If you are looking to join a company where you can try new things, speak openly, and be bold, we invite you to apply today.</i></p></div></div></div></div></div><p></p>

Satış ve Ticari Operasyon Uzmanı

GO IT Türkiye

<p><b>Pozisyon: Sat&#305;&#351; S&uuml;perviz&ouml;r&uuml; (Uzaktan)</b></p><p>Merhaba! Biz, gen&ccedil;ler i&ccedil;in yenilik&ccedil;i bir BT toplulu&#287;u ve e&#287;itim platformu olan GoIT&rsquo;yiz. GoIT&rsquo;de g&uuml;ncel teknik bilgiler ediniyor, tak&#305;m halinde &ccedil;al&#305;&#351;may&#305; &ouml;&#287;reniyor ve kendi projelerinizi olu&#351;turabiliyorsunuz. Misyonumuz her ki&#351;inin kendi ba&#351;ar&#305; &ouml;yk&uuml;s&uuml;n&uuml; olu&#351;turmas&#305;na, gelecekte aktif ve ba&#351;ar&#305;l&#305; olmas&#305;na yard&#305;mc&#305; olmak.</p><p>B&uuml;y&uuml;meye, yeni &uuml;lkelerde &#351;ubeler a&ccedil;maya, yeni &uuml;r&uuml;nler sunmaya ve yeni yetenekler aramaya devam ederken, sizi Sat&#305;&#351; S&uuml;perviz&ouml;r&uuml; olarak GoIT T&uuml;rkiye Ekibine kat&#305;lmaya davet ediyoruz.</p><p><b>Sorumluluklar:</b></p><ul><li>Sat&#305;&#351; departman&#305;nda gelen ve giden &ccedil;a&#287;r&#305;lar&#305;n&#305;n kontrol listelerine g&ouml;re dinlenmesi ve analiz edilmesi</li><li>Sat&#305;&#351; temsilcilerinin &ccedil;a&#287;r&#305;lar&#305;n&#305; de&#287;erlendirmek, i&#351; kalitesini art&#305;rmaya y&ouml;nelik iyile&#351;tirilebilir y&ouml;nlerin tespit edilmesi</li><li>Sat&#305;&#351; departman&#305; &ccedil;al&#305;&#351;anlar&#305;na y&ouml;nelik bireysel geri bildirimlerin haz&#305;rlanmas&#305; ve geri bildirimlerin (hatalar, &ouml;neriler) sa&#287;lanmas&#305;</li><li>Yeni sat&#305;&#351; ekibi &uuml;yelerinin oryantasyon ve e&#287;itim s&uuml;re&ccedil;lerini desteklemek</li><li>Gerekti&#287;inde sat&#305;&#351; raporlar&#305; ve performans &ouml;zetleri haz&#305;rlamak ve payla&#351;mak</li></ul><p><b>Temel Gereksinimler:</b></p><ul><li>2+ y&#305;l Sat&#305;&#351; S&uuml;perviz&ouml;r&uuml; tecr&uuml;besi</li><li>G&uuml;ler y&uuml;zl&uuml; ve m&uuml;&#351;teri odakl&#305; yakla&#351;&#305;m</li><li>G&uuml;&ccedil;l&uuml; s&ouml;zl&uuml; ileti&#351;im becerileri</li><li>B2+ &#304;ngilizce ( Ekip toplant&#305;lar&#305; &#304;ngilizce ger&ccedil;ekle&#351;mektedir)</li><li>H&#305;zl&#305; internet ba&#287;lant&#305;s&#305; ve bilgisayar</li></ul><p><b>Teklifimiz:</b></p><ul><li>Enerjik, motivasyonu y&uuml;ksek ve geli&#351;ime a&ccedil;&#305;k bir ekiple &ccedil;al&#305;&#351;ma f&#305;rsat&#305;</li><li>Tam zamanl&#305; / uzaktan &ccedil;al&#305;&#351;ma</li><li>Hemen ba&#351;vurun yarat&#305;c&#305;, yenilik&ccedil;i ve birbirine destek olan bir ekiple &ccedil;al&#305;&#351;ma &#351;ans&#305;n&#305; yakalay&#305;n. GoIT toplulu&#287;unun bir par&ccedil;as&#305; olun!</li></ul><p>&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;</p><p>Deneyim:</p><ul><li>Sat&#305;&#351; Superviz&ouml;r: 2 y&#305;l (Zorunlu)</li></ul><p>Dil:</p><ul><li>&#304;ngilizce (Zorunlu)</li></ul>

Satış Süpervizörü

Şirin Esans Sanayi ve Ticaret Ltd Şti

<p>Esans, aroma ve bitkisel ya&#287; sekt&ouml;r&uuml;nde faaliyet g&ouml;steren firmam&#305;z, k&ouml;kl&uuml; ge&ccedil;mi&#351;i ve vizyonuyla b&uuml;y&uuml;meye devam ediyor. &#350;i&#351;li il&ccedil;esindeki kolay ula&#351;&#305;labilir ve merkezi konumumuzda ekibimize de&#287;er katacak, dinamik ve insan ili&#351;kilerinde ba&#351;ar&#305;l&#305; bir Sat&#305;&#351; Eleman&#305; ar&#305;yoruz.</p><p><b>Aranan Nitelikler </b></p><ul><li>Tercihen esans ve aroma sekt&ouml;r&uuml; toptan sat&#305;&#351; alan&#305;nda deneyimli,</li><li>Firmam&#305;z&#305; iyi temsil edecek,</li><li>Fiziksel olarak aktif, &#351;ehir d&#305;&#351;&#305; seyahatlere a&ccedil;&#305;k ve istekli,</li><li>Takip&ccedil;i, hedef ve sonu&ccedil; odakl&#305;,</li><li>Olumlu referanslarla yeni m&uuml;&#351;teriler kazand&#305;rabilecek,</li><li>Manuel kapal&#305; kutu ticari ara&ccedil; kullanabilen,</li><li>Askerlik hizmetini tamamlam&#305;&#351;.</li></ul><p><b>&#304;&#351; Tan&#305;m&#305;</b></p><ul><li>&#350;ehir i&ccedil;i ve &#351;ehir d&#305;&#351;&#305;ndaki m&uuml;&#351;teri ziyaretleriyle mevcut m&uuml;&#351;teri ili&#351;kilerini geli&#351;tirmek ve g&uuml;&ccedil;lendirmek,</li><li>Sorumlu oldu&#287;u b&ouml;lgede sat&#305;&#351; stratejileri planlayarak uygulamak,</li><li>Mevcut ve potansiyel m&uuml;&#351;teri portf&ouml;y&uuml;n&uuml; geni&#351;leterek i&#351;birli&#287;i f&#305;rsatlar&#305; olu&#351;turmak,</li><li>Sat&#305;&#351; hedeflerine ula&#351;mak i&ccedil;in &ccedil;&ouml;z&uuml;m odakl&#305; yakla&#351;&#305;mlar geli&#351;tirmek,</li></ul><p>E&#287;er dinamik, sorumluluk sahibi ve sekt&ouml;rde fark yaratmak isteyen biriyseniz, sizi aram&#305;zda g&ouml;rmek isteriz.</p><p>Ba&#351;vurular&#305;n&#305;z&#305; bekliyoruz!</p><p>&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;</p><p>Ba&#351;vuru Sorular&#305;:</p><ul><li>Baz maa&#351; beklentiniz nedir?</li></ul><p>Deneyim:</p><ul><li>Toptan sat&#305;&#351;: 5 y&#305;l (Tercih edilir)</li></ul><p>Lisans/Sertifika:</p><ul><li>B s&#305;n&#305;f&#305; s&uuml;r&uuml;c&uuml; belgesi (Zorunlu)</li></ul>

Saha Satış Elemanı

<ul><li>Tercihen &Uuml;niversitelerin iklimlendirme , mekanik, elektrik vb teknik b&ouml;l&uuml;mlerinden mezun ,</li><li><b>Sat&#305;&#351; alan&#305;nda kariyer yapmay&#305; hedefleyen,</b></li><li>B s&#305;n&#305;f&#305; ehliyeti olan, aktif ara&ccedil; kullanabilen ve seyahat engeli olmayan,</li><li><b>Tercihen HVAC - &ouml;zellikle VRF Sistemleri- projesi konular&#305;nda en az 2 y&#305;l tecr&uuml;beli ,</b></li><li>Sipari&#351; kayd&#305; yap&#305;p, sipari&#351;, stok durumu takip edebilecek ,</li><li><b>Autocad program&#305;n&#305; kullanabilen,</b></li><li>MS Office programlar&#305;na hakim,</li><li><b>&#304;leti&#351;im ve m&uuml;&#351;teri ili&#351;kileri yetene&#287;ine sahip,</b></li><li>&#304;stanbul &ndash; Anadolu yakas&#305;nda ikamet eden,</li></ul><p>&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;</p>

Proje Saha Satış Temsilcisi

Alfred H Knight Group

<div><p>WHAT IS ON OFFER</p><p></p><p><br>
Alfred H Knight has an exciting opportunity for a Digital Systems and IT Support officer to join our team in Ata&#351;ehir, Istanbul, T&uuml;rkiye. You will ensure the efficient operation of our digital systems, support our hardware infrastructure, and optimise internal processes through digital tools. You will be responsible for Hardware Management, Corporate Software Administration, Digital Monitoring of HR Processes, Low-code/No Code Development, Monitoring of Infrastructure Software, Management of In-house Software Tools and Coordination with External Service Providers and provide local IT Support.</p><br>
<p>
</p><p>ABOUT US</p><p></p><p><br>
Alfred H Knight is a totally independent, family owned business spanning five generations. A global network of strategically placed offices and laboratories enable global trade by providing independent inspection, analysis and consultancy services to the metals and minerals, solid fuels and agriculture industries.</p><p></p><p><br>
We have honed and carefully crafted our reputation. Delivering knowledge and professionalism in all aspects of weighing, sampling and analysis. We thrive by continuing to re-invest in our facilities, technology and people. <b>Click here to find out more about AHK.</b></p><p></p><p><br>
DO YOU HAVE WHAT IT TAKES?</p><p></p><p><br>
To be successful at Alfred H Knight you will need to display the following:</p><p></p><p><br>
REQUIRED KNOWLEDGE AND WORK EXPERIENCE</p><p></p><p><br>
Required Competencies</p><br>
<p></p><ul>
<li>
 Experience or familiarity with similar roles</li>
<li> Interest in and willingness to learn low-code / no-code platforms</li>
<li> Strong knowledge of hardware and basic network systems</li>
<li> Problem-solving skills and a solution-oriented mindset</li>
<li> Ability to work well in a team and strong communication skills</li>
<li>Proficiency in technical English</li></ul><br>
<p></p>
<p>
BENEFITS
</p><p>We are offering an excellent opportunity with a salary and benefits package to match.</p></div>

Digital Systems & IT Support Officer

ViewSonic

<div>
 <p>
  <strong>
   The Company:
  </strong>
 </p>
 <p>
  ViewSonic is a world leading visual solutions provider a leading global provider of visual solution products. As an innovator and visionary, ViewSonic keeps the world connected with a portfolio of professional level visual solutions that enhance the way we compute, collaborate, communicate and connect. Our products include LED monitors, interactive commercial displays, touch displays, projectors, large format displays and virtual desktops.
 </p>
 <p>
  For more information, please visit our website www.viewsonic.com.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Summary:
  </strong>
 </p>
 <p>
  We are currently looking for a service engineer with AV background. You will proactively help Sales for any Tenders and setups for end costumers within Europe. This includes providing technical and service support to end customers, Authorised Service Providers (ASP&rsquo;s) and the Sales team as required. You will also support our service team to oversee the efficient processing of all RMA transactions, including the Beyond Economic Return (BER) process.
 </p>
 <p>
  The successful candidate needs to have LCD, LFD or Projector technical after- sales experience. The position will be based in our Istanbul office and cover Europe. The role will suit someone who is looking to join an exciting company that are going through a stage of rapid growth.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Essential Duties:
  </strong>
 </p>
 <p>
  <strong>
   Perform Field Engineering Function
  </strong>
 </p>
 <ul>
  <li>
   Provide technical product &amp; service support for local Sales activities
  </li>
  <li>
   Ensure that for new product or range launches all ASP&rsquo;s for the region have the relevant information and/or service products available to provide the required level of after sales care.
  </li>
  <li>
   Answer any Service or Technical related questions raised by the Regional Sales team.
  </li>
  <li>
   Support local/international Sales teams with tender and requirements.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Perform Technical Product Training for Key Account Customers
  </strong>
 </p>
 <ul>
  <li>
   Create technical product training material / presentations in cooperation with (local) Sales and Business Line Managers
  </li>
  <li>
   Give product trainings / presentations in cooperation with (local) Sales and Business Line Managers.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Support the Customer Care Definition Process
  </strong>
 </p>
 <ul>
  <li>
   Identify local customer care requirements (in co-operation with Business Line Managers / Sales) .
  </li>
  <li>
   Assess warranty terms / service levels of local competition
  </li>
  <li>
   Co-ordinate local implementation of warranty terms / service levels (in co-operation with Sales and Service Manager)
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Authorised Service Provider (ASP) Support Processes
  </strong>
 </p>
 <ul>
  <li>
   support ASP as the local customer care team counterpart
  </li>
  <li>
   Manage / coordinate escalation of ASP queries
  </li>
  <li>
   Initiate / (perform) ASP trainings / audits
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Product Quality Management
  </strong>
 </p>
 <ul>
  <li>
   Clarify and escalate suspect quality or high failure rate issue
  </li>
  <li>
   Solution follow-up and effectiveness validation
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Core team member in New Product Induction (NPI) process
  </strong>
 </p>
 <ul>
  <li>
   Sample or Pre-production models tested
  </li>
  <li>
   Ensure readiness of complete and correct technical documents
  </li>
  <li>
   Potential issues are tested and resolved with involvement from the BU
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Skills/experience required:
  </strong>
 </p>
 <p>
  <strong>
   1. Technical Know-How
  </strong>
 </p>
 <p>
  - Competent knowledge of Windows Office Suite and Applications.
 </p>
 <p>
  - Good technical knowledge of LCD, LFD or Projector products.
 </p>
 <p>
  - Strong troubleshooting and problem-solving skill
 </p>
 <p>
 </p>
 <p>
  <strong>
   2. Education and Experience:
  </strong>
 </p>
 <p>
  - At least 3 Years Business Experience in Consumer and/or IT Industry
 </p>
 <p>
  - Ideally some experience within Service Management
 </p>
 <p>
 </p>
 <p>
  <strong>
   3. Personal
  </strong>
 </p>
 <p>
  - Fluent English (verbal and written)
 </p>
 <p>
  - Good attention to detail, cost control and financial analysis.
 </p>
 <p>
  - Lateral thinker, with excellent problem solving skills.
 </p>
 <p>
  - Self-motivated, proactive and very customer focused.
 </p>
 <p>
  - Excellent communication/ presentation skills
 </p>
 <p>
  - Good Project Management Skills
 </p>
</div>


Customer Experience Engineer (Service Engineer)

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