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services operations analyst Jobs in Islamabad

services operations analyst

business strategy and operations analyst ii Jobs in Islamabad

business strategy and operations analyst ii

sales operations analyst

Zones IT Solutions

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 As a Services Operations Analyst, you will play a key role in supporting operational excellence across our services organization. This role focuses on analyzing data, improving order and service delivery processes, managing internal and client-facing reports, and enhancing operational workflows. You will contribute to customer satisfaction and operational efficiency by providing data-driven insights, tracking performance against SLAs, and supporting cross-functional collaboration.
 
 
 
 What You&rsquo;ll Do As a Services Operations Analyst
 
 
 
 Employees employed in the role of Services Operations Analyst shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 
 Key Responsibilities
 
 
 
 Operations &amp; Order Management
 
 
 <ul>
 <li>
 Analyze and process service orders and quotes accurately and in a timely manner.
 </li>
 <li>
 Monitor open orders and ensure follow-up for timely fulfillment and resolution.
 </li>
 <li>
 Track and report on SLA performance for quotes and order processing.
 </li>
 <li>
 Identify delays and process bottlenecks; recommend and implement improvements.
 
 
 </li>
 </ul>
 Data &amp; Reporting
 
 
 <ul>
 <li>
 Generate operational and customer-specific reports on a regular basis.
 </li>
 <li>
 Ensure the accuracy, clarity, and timeliness of reports shared with internal and external stakeholders.
 </li>
 <li>
 Analyze historical data and trends to identify service performance gaps and improvement areas.
 </li>
 <li>
 Maintain and enhance reporting dashboards in collaboration with Sales and Enterprise Operations.
 
 
 </li>
 </ul>
 Customer &amp; Sales Support
 
 
 <ul>
 <li>
 Support Sales and Customer teams by delivering operational insights and data.
 </li>
 <li>
 Act as a key point of contact for inquiries related to order status, quote tracking, and reporting.
 </li>
 <li>
 Address service-related issues proactively and escalate when necessary.
 </li>
 <li>
 Ensure alignment with SLAs and customer expectations at every interaction point.
 
 
 </li>
 </ul>
 Sourcing &amp; Catalog Management
 
 
 <ul>
 <li>
 Manage sourcing and fulfillment of off-catalog customer requests.
 </li>
 <li>
 Ensure accuracy and updates of custom catalogs on internal systems (e.g., Zones Connect).
 </li>
 <li>
 Coordinate with internal teams for inventory allocations and customer-specific software agreements.
 
 
 </li>
 </ul>
 Project Coordination
 
 
 <ul>
 <li>
 Collaborate with the PMO or Enterprise Operations for new customer rollouts or service initiatives.
 </li>
 <li>
 Support the planning and execution of account-level service initiatives.
 </li>
 <li>
 Identify opportunities to automate and streamline service delivery processes.
 
 
 </li>
 </ul>
 
 What You Will Bring To The Team
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Operations, or a related field.
 </li>
 <li>
 2&ndash;3 years of experience in service operations, order management, or business analysis roles.
 </li>
 <li>
 Proven analytical skills with the ability to interpret data and trends.
 </li>
 <li>
 Strong proficiency in Microsoft Excel and reporting tools.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Ability to work independently, prioritize tasks, and meet tight deadlines.
 </li>
 <li>
 Strong organizational and problem-solving abilities.
 </li>
 <li>
 Experience in enterprise-level sales or services operations is a plus.
 
 
 </li>
 </ul>
 
 Preferred Skills
 
 
 
 <ul>
 <li>
 Experience with CRM and ERP systems (e.g., Salesforce, NetSuite, etc.).
 </li>
 <li>
 Familiarity with SLA tracking and performance measurement.
 </li>
 <li>
 Knowledge of software/service contracts and catalog management.
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
 
 Shift Timings: 9:00 PM to 6:00 AM (Pk Time)
</div>

Services Operations Analyst

Motive

<div>
 
 Who We Are
 
 
 
 Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
 
 
 Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
 
 
 Visit gomotive.com to learn more.
 
 
 
 About The Role
 
 
 
 Join Motive as a Business Strategy &amp; Operations Analyst II and play a key role in driving innovation, efficiency, and scale across our Sales Operations function. You&rsquo;ll act as a strategic partner to Sales and GTM leaders, using data, process optimization, and cross-functional collaboration to unlock performance across the revenue organization.
 
 
 This is a high-impact role perfect for someone who thrives in fast-paced environments, loves solving complex problems with data, and is eager to support a high-growth B2B SaaS business.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Deliver Data-Driven Insights: Analyze sales performance, funnel metrics, and operational KPIs to support decision-making.
 </li>
 <li>
 Own Dashboards &amp; Reporting: Build and maintain scalable dashboards in tools like Google Sheets, Tableau, or Salesforce to surface actionable insights.
 </li>
 <li>
 Support Strategic Projects: Assist in territory planning, pipeline forecasting, seller productivity initiatives, and tool/process improvements.
 </li>
 <li>
 Partner Across Teams: Collaborate closely with Sales, Enablement, Systems, and GTM Ops teams to align priorities and deliver results.
 </li>
 <li>
 Ensure Data Accuracy: Maintain high data integrity in Salesforce and reporting tools through quality assurance and troubleshooting.
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 1&ndash;3 years of experience in Business Strategy, Sales Operations, Revenue Operations, or Business Intelligence.
 </li>
 <li>
 Strong technical skills in Google Sheets / Excel and Salesforce; experience with SQL, Tableau, or Looker is preferred.
 </li>
 <li>
 Strong analytical chops and a detail-oriented mindset &mdash; you love getting into the data and spotting patterns.
 </li>
 <li>
 Excellent communication skills and the ability to distill complexity into clear, actionable insights.
 </li>
 <li>
 A proactive, adaptable approach to problem-solving in a fast-moving environment.
 
 
 </li>
 </ul>
 
 Bonus Points If You Have
 
 
 
 <ul>
 <li>
 Experience working with sales teams or GTM strategy in a high-growth B2B SaaS company.
 </li>
 <li>
 Familiarity with forecasting, lead routing, or territory management.
 </li>
 <li>
 Certifications or formal training in SQL, Tableau, Salesforce Admin, or similar.
 
 
 </li>
 </ul>
 
 Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
 
 
 
 
 Please review our Candidate Privacy Notice here.
 
 
 
 
 UK Candidate Privacy Notice here.
 
 
 
 
 The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
 
</div>

Business Strategy and Operations Analyst II

Novotek Pharma

Position Title: Operations Sales ManagerLocation: On-siteJob Overview:The Operations Sales Manager is responsible for bridging the gap between sales and operational activities. This role ensures the seamless execution of sales strategies, optimizing performance, and driving business growth. The individual will oversee the sales process, coordinate with operational teams, and develop strategies to improve efficiency, customer satisfaction, and profitability.Key Responsibilities:1. Sales Operations Management:- Daily sales operations to ensure targets are met.- Monitor the sales pipeline, forecasts, and overall performance metrics.- Analyze and report sales data to identify trends and areas for improvement.2. Strategy Development:- Collaborate with sales and operational teams to create actionable business strategies.- Align operational capabilities with sales goals and market demands.- Identify opportunities for new markets, products, and services.3. Team Leadership:- Lead, mentor, and motivate the sales and operations teams to achieve high performance.- Conduct regular training sessions to enhance team skills and knowledge.- Manage conflict resolution within teams to maintain a productive environment.4. Customer Relationship Management:- Build and maintain strong relationships with key clients and partners.- Ensure customer satisfaction by coordinating between sales and operations teams.- Resolve customer issues efficiently to maintain a positive brand reputation.5. Process Optimization:- Develop and implement process improvements to enhance efficiency and reduce costs.- Ensure compliance with company policies and industry regulations.- Coordinate cross-departmental activities to ensure smooth operations.7. Reporting:- Prepare regular reports for senior management on sales performance, operational efficiency, and strategic initiatives.- Provide insights and recommendations based on data analysis.Terms &amp; Conditions:- Education: Bachelor&rsquo;s degree in Business Administration, Sales, Operations Management, or a related field (Master&rsquo;s degree is a plus).- Experience: Minimum 5 years of experience in sales and operations, with at least 2 years in a managerial role.- Strong leadership and team management abilities.- Excellent communication and interpersonal skills.- Analytical mindset with proficiency in data analysis and reporting tools.Problem-solving and decision-making skills.Job Type: Full-timeWork Location: In person

Operation Sales Analyst

Ark It Services

Job SpecificationWe are looking for a detail-oriented and motivated QA Sales to support our Sales team by ensuring quality standards, accuracy, and compliance in sales processes. This internship is ideal for fresh graduates or students who want hands-on experience in sales operations and quality assurance.Key Responsibilities<ul><li>Monitor and review sales calls, for quality and compliance</li><li>Evaluate sales interactions against defined quality benchmarks</li><li>Prepare QA reports and highlight gaps, trends, and improvement areas</li><li>Coordinate with Sales team to share feedback and corrective actions</li><li>Ensure accurate data entry and CRM updates</li><li>Assist in improving sales scripts, SOPs, and QA checklists</li><li>Support the team in daily sales and quality-related tasks</li></ul>Required Skills &amp; Qualifications<ul><li>FA/ FSC &amp; Bachelor&rsquo;s degree in Business, Marketing, or related field</li><li>Knowledge of CRM systems</li><li>Basic reporting or data analysis skills</li><li>Understanding of call quality standards</li><li>Strong communication and listening skills</li></ul>How to apply:<ul><li>Interested candidate may send there resume on &quot;hr@moneypex.com&quot;</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs45,000.00 per monthWork Location: In person

QA Sales

S&P Global

<div>
 
 About The Role
 
 
 
 
 Grade Level (for internal use):
 
 
 
 09
 
 
 
 Role Overview
 
 
 
 The Productivity Analyst is responsible for analyzing BDR performance, improving operational efficiency, optimizing workflows, and providing data-driven insights that help the sales organization convert more pipeline with less effort. This role ensures the BDR team is working at maximum productivity through reporting, process improvements, and tool optimization.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Performance Analytics &amp; Reporting
 </li>
 <li>
 Track daily, weekly, and monthly BDR KPIs (e.g., activity volume, outreach quality, connect rate, SQL conversion rate, pipeline generated). (bi-weekly bottom performers call outs)
 </li>
 <li>
 Identify performance trends, gaps, and root causes
 </li>
 <li>
 Create productivity baselines and set measurable improvement targets.
 </li>
 <li>
 Do product analysis under a business line to see what products are untapped and should be focused upon to run campaigns
 </li>
 <li>
 Check what are the top 10 set of products that sales has the highest pipeline for and compare with how much prospecting has contributed towards that pipeline; and scale it/build further pipeline/relations around it
 </li>
 <li>
 Workflow &amp; Process Optimization
 </li>
 <li>
 Analyze BDR workflows (prospecting cadence, lead handling, follow-up timing) to identify bottlenecks &amp; share findings with managers for coaching
 </li>
 <li>
 Recommend and implement process improvements to reduce administrative tasks and increase selling time
 </li>
 <li>
 Conduct time-in-motion studies to understand how reps spend their day (can be seen as micro-management but can be done in some capacity)
 </li>
 <li>
 Sales Tools &amp; Systems Management
 </li>
 <li>
 Optimize CRM usage (e.g., Salesforce, SalesLoft etc) to ensure accurate data capture
 </li>
 <li>
 Identify useful automation opportunities and coordinate with RevOps &amp; Analytics teams
 </li>
 <li>
 Monitor compliance and data hygiene
 </li>
 <li>
 Pipeline &amp; Lead Management
 </li>
 <li>
 Track and analyze lead sources, assignment logic, and conversion performance
 </li>
 <li>
 Ensure leads move through the funnel effectively (no stagnation or leakage).
 </li>
 <li>
 Provide insights on lead quality to Marketing and Sales Ops
 </li>
 <li>
 Strategic Insights &amp; Recommendations
 </li>
 <li>
 Provide bi-weekly insights on team productivity and pipeline health
 </li>
 <li>
 Recommend changes to territories, lead routing, cadences, or messaging based on data (may not be in his/her control but can offer suggestions)
 </li>
 <li>
 Support forecasting by providing activity-driven pipeline predictions
 </li>
 <li>
 Coaching Support (Non-Managerial)
 </li>
 <li>
 Work with BDR Managers to identify coaching opportunities
 </li>
 <li>
 Provide data-backed feedback on rep performance patterns
 </li>
 <li>
 Develop best-practice playbooks or productivity guides
 
 
 </li>
 </ul>
 
 Skills &amp; Qualifications
 
 
 
 <ul>
 <li>
 Strong analytical skills; proficiency in Excel/Sheets and BI tools (Tableau, Power BI etc)
 </li>
 <li>
 Experience with CRM systems (Salesforce, SalesLoft, Hubspot, prospecting generic tools)
 </li>
 <li>
 Knowledge of sales development workflows, cadences, and KPIs
 </li>
 <li>
 Ability to translate data into actionable insights
 </li>
 <li>
 Strong communication and presentation skills
 </li>
 <li>
 Detail-oriented with a continuous improvement mindset
 
 
 </li>
 </ul>
 
 Success Measures for This Role
 
 
 
 <ul>
 <li>
 Improved BDR conversion rates (lead &rarr; meeting &rarr; opportunity)
 </li>
 <li>
 Increased rep selling time vs. admin time
 </li>
 <li>
 Higher overall team productivity (e.g., more pipeline per rep)
 </li>
 <li>
 Reduced lead response time and improved lead handling accuracy
 </li>
 <li>
 Adoption and accuracy of CRM processes
 
 
 </li>
 </ul>
 
 About S&amp;P Global Market Intelligence
 
 
 
 At S&amp;P Global Market Intelligence, a division of S&amp;P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
 
 
 For more information, visit www.spglobal.com/marketintelligence.
 
 
 
 What&rsquo;s In It For
 
 
 You?
 
 
 
 
 Our Mission
 
 
 
 Advancing Essential Intelligence.
 
 
 
 Our People
 
 
 
 We're more than 35,000 strong worldwide&mdash;so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We&rsquo;re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
 
 
 
 Our Values
 
 
 
 
 Integrity, Discovery, Partnership
 
 
 
 Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
 
 
 
 Benefits
 
 
 
 We take care of you, so you can take care of business. We care about our people. That&rsquo;s why we provide everything you&mdash;and your career&mdash;need to thrive at S&amp;P Global.
 
 
 
 Our Benefits Include
 
 
 
 <ul>
 <li>
 Health &amp; Wellness: Health care coverage designed for the mind and body.
 </li>
 <li>
 Flexible Downtime: Generous time off helps keep you energized for your time on.
 </li>
 <li>
 Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
 </li>
 <li>
 Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
 </li>
 <li>
 Family Friendly Perks: It&rsquo;s not just about you. S&amp;P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
 </li>
 <li>
 Beyond the Basics: From retail discounts to referral incentive awards&mdash;small perks can make a big difference.
 
 
 </li>
 </ul>
 For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
 
 
 
 Global Hiring And Opportunity At S&amp;P Global
 
 
 
 At S&amp;P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
 
 
 
 Recruitment Fraud Alert
 
 
 
 If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&amp;P Global never requires any candidate to pay money for job applications, interviews, offer letters, &ldquo;pre-employment training&rdquo; or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.
 
 
 
 Equal Opportunity Employer
 
 
 
 S&amp;P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
 
 
 If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
 
 
 
 US Candidates Only:
 
 The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
 
 
 406 - Entry Professional - Inside Sales (EEO Job Group) (inactive), 40 - Sales (EEO-2 Job Categories-United States of America), SLSINS405.1 - Middle Professional Tier I-In Sales (EEO Job Group)
 
 
 
 Job ID:
 
 323864
 
 
 
 Posted On:
 
 2025-12-23
 
 
 
 Location:
 
 Islamabad, Pakistan
</div>

Productivity Analyst, Global Prospecting

About the Role: 
Grade Level (for internal use): 09
 Role Overview
 The Productivity Analyst is responsible for analyzing BDR performance, improving operational efficiency, optimizing workflows, and providing data-driven insights that help the sales organization convert more pipeline with less effort. This role ensures the BDR team is working at maximum productivity through reporting, process improvements, and tool optimization.
 
Key Responsibilities
 
1. Performance Analytics & Reporting
 Track daily, weekly, and monthly BDR KPIs (e.g., activity volume, outreach quality, connect rate, SQL conversion rate, pipeline generated). (bi-weekly bottom performers call outs)
 Identify performance trends, gaps, and root causes
 Create productivity baselines and set measurable improvement targets.
 Do product analysis under a business line to see what products are untapped and should be focused upon to run campaigns
 Check what are the top 10 set of products that sales has the highest pipeline for and compare with how much prospecting has contributed towards that pipeline; and scale it/build further pipeline/relations around it
 
2. Workflow & Process Optimization
 Analyze BDR workflows (prospecting cadence, lead handling, follow-up timing) to identify bottlenecks & share findings with managers for coaching
 Recommend and implement process improvements to reduce administrative tasks and increase selling time
 Conduct time-in-motion studies to understand how reps spend their day (can be seen as micro-management but can be done in some capacity)
 
3. Sales Tools & Systems Management
 Optimize CRM usage (e.g., Salesforce, SalesLoft etc) to ensure accurate data capture
 Identify useful automation opportunities and coordinate with RevOps & Analytics teams
 Monitor compliance and data hygiene
 
4. Pipeline & Lead Management
 Track and analyze lead sources, assignment logic, and conversion performance
 Ensure leads move through the funnel effectively (no stagnation or leakage).
 Provide insights on lead quality to Marketing and Sales Ops
 
5. Strategic Insights & Recommendations
 Provide bi-weekly insights on team productivity and pipeline health
 Recommend changes to territories, lead routing, cadences, or messaging based on data (may not be in his/her control but can offer suggestions)
 Support forecasting by providing activity-driven pipeline predictions
 
6. Coaching Support (Non-Managerial)
 Work with BDR Managers to identify coaching opportunities
 Provide data-backed feedback on rep performance patterns
 Develop best-practice playbooks or productivity guides
 
Skills & Qualifications
 Strong analytical skills; proficiency in Excel/Sheets and BI tools (Tableau, Power BI etc)
 Experience with CRM systems (Salesforce, SalesLoft, Hubspot, prospecting generic tools)
 Knowledge of sales development workflows, cadences, and KPIs
 Ability to translate data into actionable insights
 Strong communication and presentation skills
 Detail-oriented with a continuous improvement mindset
 
Success Measures for This Role
 Improved BDR conversion rates (lead → meeting → opportunity)
 Increased rep selling time vs. admin time
 Higher overall team productivity (e.g., more pipeline per rep)
 Reduced lead response time and improved lead handling accuracy
 Adoption and accuracy of CRM processes
 
About S&P Global Market Intelligence
 
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
 
For more information, visit www.spglobal.com/marketintelligence .
 
What’s In It For You?
 
Our Mission: 
Advancing Essential Intelligence.
 
Our People: 
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
 
Our Values: 
Integrity, Discovery, Partnership
 
Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
 
Benefits: 
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
 
Our benefits include: 
Health & Wellness: Health care coverage designed for the mind and body.
 
Flexible Downtime: Generous time off helps keep you energized for your time on.
 
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
 
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
 
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
 
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
 For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
 
Global Hiring and Opportunity at S&P Global: 
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
 
Recruitment Fraud Alert: 
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here .
 
-----------------------------------------------------------
 
Equal Opportunity Employer
 S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
 
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
 
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
 
----------------------------------------------------------- 406 - Entry Professional - Inside Sales (EEO Job Group) (inactive), 40 - Sales (EEO-2 Job Categories-United States of America), SLSINS405.1 - Middle Professional Tier I-In Sales (EEO Job Group)
 
Job ID: 323864
 Posted On: 2025-12-23
 Location: Islamabad, Pakistan

<div><div>Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.</div><h3 class="jobSectionHeader">
About the Role:</h3> 

As a Technical Program Analyst, you will report to the Manager of Technology Operations and will be responsible for overseeing the systems and tools powering our Global Solutions Engineering Organization, including Salesforce, Slack, Jira, Scoro and others. We're looking for an experienced, dynamic, and growth-oriented individual to drive a state-of-the-art agent experience that is rooted in Salesforce and its supporting ecosystem. You're a good fit if you have an interest and aptitude in understanding the business needs deeply and designing thoughtfully for efficiency, the highest quality, and scalability. You think about the customer and user experience first as you think through solutions and help identify ways to drive improvements.
<h3 class="jobSectionHeader">
What You'll Do:</h3>
<ul><li>Learn about the business needs and utilize your deep knowledge of technology to design processes and automation to create the most efficient tool configuration possible</li>
<li>Participate in the evaluation and selection of technology tools used by Internal teams</li>
<li>Support the members of the management team to accomplish technology goals</li>
<li>Manage incoming tools/system access and configuration requests</li>
<li>Triage day-to-day issues that arise for internal and external tools</li>
<li>Partner with IT and engineering to implement and troubleshoot new processes and workflows</li>
</ul><h3 class="jobSectionHeader">What We're Looking For:</h3>
<ul><li>5+ years of experience in a Technology operations role or as a Salesforce Business Analyst</li>
<li>A deep and ever-improving understanding of Salesforce Sales Cloud and the surrounding ecosystem, including 3rd party products</li>
<li>Strong project management and process improvement skills</li>
<li>Effectively juggled multiple priorities in a fast-paced, dynamic environment and has a passion for learning new technologies and quickly becoming the resident expert</li>
<li>Strong communication that partners effectively with different teams to drive results</li>
<li>Proven experience implementing and improving systems powering Sales Engineering Teams</li>
<li>Preferred one of the following certifications:
<ul><li>Salesforce Administrator</li>
<li>Salesforce Business Analyst</li>
<li>Sales Cloud Consultant</li></ul></li></ul> 


<div>Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice here.

UK Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

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Technology Program Analyst II

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