sales engineer

sales executive

sales account manager

head of sales

regional sales manager

sales operations manager

SSC HR Solutions

<div>
 <ul>
 <li>
 Job Purpose The job holder is responsible for overseeing all retail sales operations across all company showrooms and branches, ensuring the achievement of sales and profitability targets, enhancing operational efficiency, improving customer experience, and strengthening the brand image in the market. This is achieved through analyzing sales operations performance, identifying gaps, and developing improvement and development plans
 </li>
 <li>
 Main Responsibilities
 
 
 </li>
 </ul>
 
 Description
 
 
 
 
  Planning and Sales
 
 
 
 &shy; Contribute to the preparation and execution of strategic, annual, and quarterly retail sales plans in alignment with the company's overall strategy.
 
 
 &shy; Participate in setting sales targets at the region, sector, store, and category levels, and monitor their achievement regularly.
 
 
 &shy; Monitor daily, weekly, and monthly KPIs, analyze results, and provide them to the sales management for necessary corrective actions.
 
 
 &shy; Coordinate with the Marketing and Product Departments to design and activate seasonal and special promotional campaigns (Ramadan, national occasions, discount seasons, etc.).
 
 
 &shy; Contribute to designing or proposing incentive and commission programs for employees to support achieving sales targets while ensuring fairness.
 
 
 
  Customer Experience And Customer Service
 
 
 
 &shy; Monitor customer satisfaction indicators, analyze complaints and feedback, and develop continuous improvement plans in cooperation with the Customer Experience and Service Department.
 
 
 &shy; Reinforce a customer-centric culture among sales teams and supervisors as an essential part of daily performance.
 
 
 &shy; Follow up on mystery shopper results and work on addressing the observations.
 
 
 
  Workforce Management
 
 
 
 &shy; Contribute to identifying training and development needs and coordinate with the Training Department to design and execute suitable programs (sales skills, customer service, store management, data analysis, etc.).
 
 
 &shy; Conduct periodic performance evaluations for supervisors and sales employees, provide feedback, develop individual development plans (IDPs), and contribute to reducing employee turnover and resignation rates.
 
 
 &shy; Supervise schedules and shift distribution to ensure proper sales coverage during peak times and sales seasons.
 
 
 
  Visual Merchandising and Store Openings
 
 
 
 &shy; Supervise the implementation of visual merchandising standards for products in electronics and home appliance showrooms in coordination with the Development/Marketing Department.
 
 
 &shy; Review and approve store layouts and customer flow paths to ensure ease of browsing and increase cross-selling and up-selling opportunities.
 
 
 &shy; Coordinate with suppliers regarding special display stands, interactive screens, and development projects for major brand display areas.
 
 
 &shy; Participate in new store openings: planning, store preparation, coordination with relevant departments, staff readiness, and ensuring operational and sales readiness according to the plan.
 
 
 
  Administrative and Daily Reports
 
 
 
 &shy; Monthly sales report
 
 
 &shy; Monthly report on sales performance of showroom staff
 
 
 &shy; Monthly report on best-selling products
 
 
 &shy; Monthly report on slow-moving products with recommendations
 
 
 &shy; Use sales systems and POS tools to analyze data and extract opportunities for sales and operational improvement.
 
 
 &shy; Monitor competitor activities in the market (prices, promotions, new store openings, etc.) and provide practical competitive response proposals.
 
 
 &shy; Participate in internal committees and task forces related to developing sales policies, operations, customer experience, or launching new projects/products.
 
 
 &shy; Weekly report on conversion rates and performance for each showroom.
 
 
 
 Requirements
 
 
 
 
 Qualifications
 
 
 
 
  Academic Requirements
 
 
 
 &shy; Bachelor's degree in Business Administration, Marketing, or any related field.
 
 
 
  Experience
 
 
 
 &shy; A minimum of 8 years of experience in sales, with at least the last two years in a supervisory/leadership role within the home appliances and electronics retail sector or a similar retail field.
 
 
 
  Additional Requirements
 
 
 
 &shy; Good understanding of sales skills and the ability to persuade.
 
 
 &shy; Strong organizational skills, task distribution, and time management.
 
 
 &shy; Proficiency in analytical skills and identifying development opportunities.
 
 
 &shy; Ability to conduct market research and identify opportunities and challenges.
 
 
 &shy; Strong skills in motivation and team collaboration.
 
 
 &shy; Proficiency in using various software and technological applications (POS systems / ERP systems / Microsoft Office programs).
 
 
 &shy; Strong data analysis and decision-support skills.
 
 
 <ul>
 <li>
 Approval
 </li>
 </ul>
</div>

Retail Sales Operations Manager

talabat

<div>
 talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 
 Role Summary
 
 
 
 The Assistant Manager Sales Operations oversees all operational workflows that support partner onboarding, go-live readiness, inventory management, and administrative account processes. The role ensures smooth execution, high-quality service delivery, and strong collaboration with Sales, Inside Sales, and Account Management teams.
 
 
 
 Key Responsibilities
 
 
 
 
 Team Leadership
 
 
 
 <ul>
 <li>
 Lead and develop four core teams: Onboarding, Restaurant Operations, Inventory Management and Admin Account Managers.
 </li>
 <li>
 Manage performance, KPIs, and SLA delivery across all regions.
 
 
 </li>
 </ul>
 
 Onboarding Operations
 
 
 
 <ul>
 <li>
 Ensure fast and accurate activation of new partners.
 </li>
 <li>
 Oversee training, credentials creation, tablet delivery, technical support, switches, and merges.
 
 
 </li>
 </ul>
 
 Restaurant Operations
 
 
 
 <ul>
 <li>
 Guarantee flawless partner go-live through QA calls, menu/content verification, test orders, and training validation.
 </li>
 <li>
 Improve NPS and activation quality.
 
 
 </li>
 </ul>
 
 Inventory Management
 
 
 
 <ul>
 <li>
 Manage tablet and SIM card stock, allocation, contracts, and GSM invoices.
 </li>
 <li>
 Oversee end-of-deal collection and reduce faulty stock issues.
 
 
 </li>
 </ul>
 
 Admin Account Management
 
 
 
 <ul>
 <li>
 Oversee administrative requests: replacements, terminations, new contracts, annexes, bank updates
 </li>
 <li>
 Support Account Managers teams with accurate and timely backend operations.
 
 
 </li>
 </ul>
 
 Operational Excellence
 
 
 
 <ul>
 <li>
 Standardize SOPs and centralize processes across markets.
 </li>
 <li>
 Lead improvement projects on vendor incubation, reachability, churn validation, price disparity
 </li>
 <li>
 Ensure strong cross-functional alignment with logistics, finance, sales, and training.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 5+ years of experience in Sales Ops, Vendor Ops, or similar.
 </li>
 <li>
 Strong people management skills with experience leading large teams.
 </li>
 <li>
 Excellent analytical, problem-solving, and process improvement capabilities.
 </li>
 <li>
 Ability to manage high-volume operations in a fast-paced environment.
 </li>
 </ul>
</div>

Assistant Manager Sales Operations

dubizzle Egypt

<div>
 dubizzle Egypt is the leading marketplace for selling and buying online in the region. Our aim is to upgrade people's lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.
 
 
 As part of dubizzle, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 8 brands, we have more than 160 million monthly users that trust in our dedication to providing them with the best platform for their needs.
 
 
 As a Sales Account Manager your purpose is to seek new business opportunities by contacting and developing relationships with potential customers. They are responsible for developing leads from marketing campaigns and meeting sales quotas. They cultivate strong relationships with customers and ensure proper after-sales service. Ultimately, he/she will boost sales and contribute to dubizzle long-term business growth.
 
 
 
 In this role, you will:
 
 
 
 <ul>
 <li>
 Communicate effectively to manage clients' expectations and ensure they receive a great dubizzle experience
 </li>
 <li>
 Achieve monthly (Targets renewal and acquisition with consistency)
 </li>
 <li>
 Become an expert on the Egyptian Real Estate market through combining the on-ground insights with dubizzle high level overview and data
 </li>
 <li>
 Increase our market share by selling our products to new customers
 </li>
 <li>
 Manage and arrange meetings with clients for acquisition, renewals, upgrade
 </li>
 <li>
 Increase our client satisfaction by performing account management services with them
 </li>
 <li>
 Regularly update reporting dashboard to reflect all sales activities
 </li>
 <li>
 Liaise with Finance, Customer Support, legal and Marketing department for any sales-related or client-related issues
 </li>
 <li>
 Collect market insights and keep up to date with laws and local development news
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in marketing or sales or related field
 </li>
 <li>
 Excellent in English Communication written and speak
 </li>
 <li>
 1 to 3 years of relevant sales experience
 </li>
 <li>
 Has a successful record in exceeding or achieving the assigned targets consistently
 </li>
 <li>
 Experience in farming and cold calls
 </li>
 <li>
 Knowledge of the real estate market in Egypt
 </li>
 <li>
 Knowledge of the Subscription industry
 </li>
 <li>
 Familiar with tech, ecommerce
 </li>
 <li>
 Familiar with Prop tech, Market place, Facebook, and other digital platforms
 </li>
 <li>
 Excellent in prospecting, cold calls and generating leads
 </li>
 <li>
 Excellent communication, negotiation, time management and presentation skills
 </li>
 <li>
 Excellent in converting lead into paying customer
 </li>
 <li>
 Positive/Flexible/Presentable/Committed
 </li>
 <li>
 Eager for success
 </li>
 <li>
 Has plug and play attitude
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 A fast paced, high performing team
 </li>
 <li>
 Comprehensive Health Insurance
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 Rewards &amp; Recognitions
 </li>
 <li>
 Learning &amp; Development opportunities
 
 
 
 </li>
 </ul>
 #Egyptdubizzle
</div>

Sales Account Manager-6th of October

<div>
 Dubizzle Egypt is the leading marketplaces for selling and buying online in the region. Our aim is to upgrade people's lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.
 
 
 As part of dubizzle group, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 10 brands, we have more than 200 million monthly users that trust in our dedication to providing them with the best platform for their needs.
 
 
 As a Sales Account Manager, you will be responsible for acquiring new business and account managing the existing business using the 6 stages of sales (Prospecting &amp; out search, Knowing your customer, Setting meetings using gathered information, Offering Proposal, Closing the deal, Follow up &amp; Account management).
 
 
 
 In this role, you will:
 
 
 
 <ul>
 <li>
 Achieve monthly targets (renewal and acquisition) with consistency;
 </li>
 <li>
 Manage existing accounts and increase their book of business;
 </li>
 <li>
 Ensure daily farming to increase database in terms of leads and referrals;
 </li>
 <li>
 Increase our market share by selling our B2B products to new customers;
 </li>
 <li>
 Manage and arrange meetings with clients for acquisition, renewals, and upgrades;
 </li>
 <li>
 Increase our client satisfaction by performing account management services with them;
 </li>
 <li>
 Regularly update the reporting dashboard to reflect all sales activities;
 </li>
 <li>
 Liaise with Finance, Customer Support, Legal and Marketing departments for any sales-related or client-related issues;
 </li>
 <li>
 Collect market insights and stay up to date with laws and local development news
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in marketing or sales or related field
 </li>
 <li>
 1 to 3 years of relevant sales experience;
 </li>
 <li>
 Has a successful record in exceeding or achieving the assigned targets consistently;
 </li>
 <li>
 Experience in farming and cold calls
 </li>
 <li>
 Knowledge of the Automotive market in Egypt;
 </li>
 <li>
 Knowledge of the Subscription industry;
 </li>
 <li>
 Familiar with tech, e-commerce;
 </li>
 <li>
 Familiar with Prop tech, Marketplace, Facebook, and other digital platforms;
 </li>
 <li>
 Excellent in English Communication skills, both verbal and written
 </li>
 <li>
 Excellent in prospecting, cold calls and generating leads;
 </li>
 <li>
 Excellent communication, negotiation, time management and presentation skills;
 </li>
 <li>
 Excellent in converting leads into paying customers
 </li>
 <li>
 Positive/Flexible/Presentable/Committed;
 </li>
 <li>
 Eager for success;
 </li>
 <li>
 Has plug and play attitude
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 A fast paced, high performing team
 </li>
 <li>
 Comprehensive Health Insurance
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 Rewards &amp; Recognitions
 </li>
 <li>
 Learning &amp; Development opportunities
 
 
 
 </li>
 </ul>
 #Egyptdubizzle
</div>

Sales Account Manager - Dubizzle Cars (Heliopolis)

<div>
 Dubizzle Egypt is the leading marketplaces for selling and buying online in the region. Our aim is to upgrade people's lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.
 
 
 As part of dubizzle group, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 10 brands, we have more than 200 million monthly users that trust in our dedication to providing them with the best platform for their needs.
 
 
 As a Sales Operations Executive, you will support and enable revenue teams to sell better, faster, and more efficiently through planning and analysis. You will also be an excellent coordinator with exceptional communication skills.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Track sales funnels and operational business drivers to provide regular insights into business;
 </li>
 <li>
 Responsible for leads management processes for direct sales channels by ensuring the quality of leads and the assignment process and exploring new ways of generating leads;
 </li>
 <li>
 Ensure the sustainability of Dubizzle EG payment channels, in addition to exploring new payment channels;
 </li>
 <li>
 Manage couriers by handling daily shipments, invoicing and tracking the pipeline of old shipments;
 </li>
 <li>
 Responsible for self-serve management, including daily figures reporting, monthly closing and finance closing;
 </li>
 <li>
 Responsible for account management tasks, including topping up B2C and self-serve accounts with a balance on a daily basis;
 </li>
 <li>
 Provide monthly reporting on revenue and sales figures, in addition to keeping an eye on paying clients' performance, including acquired clients through sales channels, and users acquired organically online while owning accounts management lifecycle;
 </li>
 <li>
 Supporting the sales team through operational excellence
 </li>
 <li>
 Improving sales productivity, maintaining accurate reporting, managing sales data and tools
 </li>
 <li>
 Ensuring smooth execution of sales processes
 </li>
 <li>
 Oversee all aspects of the operational activities that vary depending on size scope and require flexibility management solutions using planning, monitoring and controlling processes;
 </li>
 <li>
 Contribute to continuous improvement activities &amp; find solutions and alternatives for operational obstacles;
 </li>
 <li>
 Ensure that CRM applications are updated and have all needed dashboards;
 </li>
 <li>
 Liaise with CRM product experts to fix/enhance system flows;
 </li>
 <li>
 Track and enhance the productivity of sales channels
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in relevant field
 
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Minimum 2 years of experience in a similar field;
 </li>
 <li>
 Administration &amp; sales coordination experience is a plus
 
 
 
 </li>
 </ul>
 
 Knowledge
 
 
 
 <ul>
 <li>
 Working knowledge of MS Office
 
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Excellent interpersonal and problem-solving skills;
 </li>
 <li>
 Excellent communication skills;
 </li>
 <li>
 Creative thinking skills;
 </li>
 <li>
 Strong project management skills
 
 
 
 </li>
 </ul>
 
 Traits
 
 
 
 <ul>
 <li>
 Data-driven decision-making mentality;
 </li>
 <li>
 Sound business judgment through strong analytical thinking;
 </li>
 <li>
 Roll up your sleeves and get into the detail approach;
 </li>
 <li>
 Ability to take initiative and prioritise in a constantly changing work environment
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 A fast paced, high performing team
 </li>
 <li>
 Comprehensive Health Insurance
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 Rewards &amp; Recognitions
 </li>
 <li>
 Learning &amp; Development opportunities
 
 
 
 </li>
 </ul>
 #Egyptdubizzle
</div>

Sales Operations Executive

Bosta

<div>
 
 About Bosta:
 
 
 
 Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.
 
 
 We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
 
 
 
 Role Description:
 
 
 
 The Operations Expansion Senior Manager is responsible for driving the growth of our logistics network by leading operational expansion projects, opening new Hubs locations, optimizing processes, and ensuring operational readiness across new markets. This role ensures that expansion initiatives are executed efficiently, aligned with business goals, and maintain the highest standards of service quality and operational excellence.
 
 
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Leads Bosta&rsquo;s national growth by planning, launching, and standardizing all new operational facilities across the network. The role oversees the full expansion lifecycle, from assessing locations and designing hub layouts to coordinating construction, setup, and operational readiness
 </li>
 <li>
 Develops the frameworks, playbooks, and SOPs that guide how hubs are opened, relocated, or upgraded, ensuring every site meets Bosta&rsquo;s operational, financial, and quality standards
 </li>
 <li>
 Manages a specialized team and works closely with Operations, Planning, Commercial, Real Estate, Finance, and People to ensure seamless execution
 </li>
 <li>
 Responsible for building scalable, efficient, and compliant facilities that enhance service quality, reduce costs, and support Bosta&rsquo;s long-term growth plans
 </li>
 <li>
 Lead end-to-end expansion projects for new hubs, from planning to launch
 </li>
 <li>
 Conduct site visits, feasibility studies, and cost assessments
 </li>
 <li>
 Identify opportunities to improve processes, productivity, and cost efficiency during expansion phases
 </li>
 <li>
 Implement best practices in last-mile delivery, sorting, and warehousing operations
 </li>
 <li>
 Coordinate with Admin, Procurement and Operations to prepare facilities, equipment, and staffing
 </li>
 <li>
 Build timelines and ensure all tasks are completed before go-live
 </li>
 <li>
 Report progress, risks, and challenges to senior leadership
 </li>
 <li>
 Continuously improve expansion processes to enable faster and more efficient launches
 
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experiences
 
 
 
 <ul>
 <li>
 +10 years of experience in operations, expansion, project management, logistics, or similar roles
 </li>
 <li>
 Strong project management and coordination skills
 </li>
 <li>
 Ability to work cross-functionally and handle multiple hubs at once
 </li>
 <li>
 Excellent communication, problem-solving, and decision-making abilities
 </li>
 <li>
 Strong analytical mindset with comfort using data for planning
 </li>
 <li>
 Willingness to travel across Egypt frequently
 </li>
 <li>
 .Experience in logistics, e-commerce, or retail operations is a plus
 
 
 
 </li>
 </ul>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Operations Expansion Senior Manager

Foundever

<div>
 
 
 About Us
 
 
 
 
 Foundever&trade; is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we&rsquo;re the team behind the best experiences for +800 of the world&rsquo;s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.
 
 
 Join Foundever as We Expand in Luxor! 🚀
 
 
 
 #Foundever
 
 is continuing its growth journey in Egypt&mdash;and this time, we are bringing new opportunities to Luxor, one of the country&rsquo;s most vibrant and promising cities.
 
 
 As a global leader in customer experience,
 
 #Foundever
 
 is committed to creating meaningful careers, developing strong local talent, and building high-performing teams that drive long-term success.
 
 
 With our Luxor expansion, we&rsquo;re opening the door for passionate leaders to shape the future of Operations in a brand-new market. This is your opportunity to lead multiple accounts, build strong teams from the ground up, and represent Foundever&rsquo;s culture of excellence in a city rich with potential.
 
 
 We are looking for a Senior Operations Manager who is ready to step into a high-impact role&mdash;someone with the vision, leadership, and operational mastery to elevate performance, inspire teams, and support our growing client base.
 
 
 If you&rsquo;re driven, strategic, and excited to be part of a major milestone in Foundever Egypt&rsquo;s journey, then Luxor awaits you.
 
 
 Be the leader who sets the standard. Be part of our expansion!
 
 
 
 
 Primary Job Responsibilities
 
 
 
 
 
 
 Summary of Primary Job Responsibilities
 
 
 :
 
 
 <ul>
 <li>
 To lead teams to meet and exceed business objectives ensuring the consistent achievement of all financial and operational KPI&rsquo;s across the Client.
 </li>
 <li>
 Direct involvement in the recruitment, selection induction and ongoing skills development for all direct reports, ensuring we attract and retain the best talent.
 </li>
 <li>
 Line management responsibility for Client Operations Managers.
 </li>
 <li>
 Ensure CLOE metrics are consistently achieved and appropriate actions taken to address any shortfall.
 </li>
 <li>
 Undertake formal quarterly performance reviews and 1:1 meetings with direct reports against KPI&rsquo;s.
 </li>
 <li>
 Apply a process of continuous review and proactive management of absenteeism and attrition across all Teams taking appropriate action where necessary.
 </li>
 <li>
 Management of any campaign migration or new business implementation for the Client.
 
 
 </li>
 </ul>
 
 
 Long Description
 
 
 
 
 <ul>
 <li>
 Apply process for tracking of client satisfaction and complaints in terms of response and resolution.
 </li>
 <li>
 Ensure process audits are completed quarterly for each customer related transaction and improvement plans agreed.
 </li>
 <li>
 Preparing, analyzing and presenting data to the client as part of monthly performance reviews.
 </li>
 <li>
 Ensure forecasts and work schedules are accurately completed using relevant client information and scheduling tool.
 </li>
 <li>
 Ensure integrity and accuracy of financial reporting and analysis on client level
 </li>
 <li>
 Ensure budgeted revenue and EBITDA is achieved, by ensuring client is invoiced for all &rsquo;billed hours&rsquo;
 </li>
 <li>
 Ensure team members are recruited on time and with appropriate skills, and aligned with client forecast, ensuring absenteeism and attrition are managed to maximize EBITDA contribution.
 
 
 </li>
 </ul>
 
 
 Long Description
 
 
 
 
 <ul>
 <li>
 To ensure actions from Employee Satisfaction survey are implemented and continuously reviewed.
 </li>
 <li>
 Overall accountability for training, development and mentoring of direct reports to provide opportunities for skills expansion and career development.
 </li>
 <li>
 Facilitate a culture of open and honest 2 way communication ensuring key messages are cascaded.
 </li>
 <li>
 Manage client relationship at an operational level in terms of coordinating information and data requests and delivery of these within agreed timescales and to required quality.
 </li>
 <li>
 Co-ordination of responses to any client change control requests.
 </li>
 <li>
 Ensure call monitoring is undertaken in line with CLOE and reported monthly across representative sample of all transaction types and appropriate action taken to correct any shortfall.
 </li>
 <li>
 Ensure client satisfaction surveys are undertaken and action plans implemented and reviewed.
 </li>
 <li>
 Management of any client escalations relating to the Operational team&rsquo;s performance.
 
 
 </li>
 </ul>
 
 
 Requirements:
 
 
 
 
 
 Short Description
 
 
 
 <ul>
 <li>
 Work Location : Luxor
 </li>
 <li>
 English Proficiency of C1, with a second language being a plus.
 </li>
 <li>
 7 - 10 years of experience in the call center industry.
 </li>
 <li>
 Proven 3 -year experience as an operations Manager or equivalent title is a must
 </li>
 <li>
 US Account Experience &ndash; Strong background in handling U.S.-based clients, understanding cultural nuances, SLAs, and compliance requirements is a MUST
 </li>
 <li>
 Multi-Team Management &ndash; Experience managing multiple teams and operations managers (overseeing at least 300 to 500 FTEs).
 </li>
 <li>
 P&amp;L and Financial Acumen &ndash; Proven track record of managing budgets, revenue, and operational costs to maximize profitability.
 </li>
 <li>
 Client &amp; Stakeholder Management &ndash; Experience in client negotiations, QBRs, and strategic partnerships.
 </li>
 <li>
 Six Sigma (Green Belt or Black Belt)
 </li>
 <li>
 Lean Management
 </li>
 <li>
 Outliers Management Certification
 </li>
 <li>
 PMP (Project Management Professional)
 </li>
 <li>
 COPC Certification
 </li>
 </ul>
</div>

Senior Operations Manager - Luxor Based

Explore 923+ Sales operations manager in Cairo this December. Find roles across top companies and apply now to boost your career.