customer support representative Jobs in Lahore

customer support representative

sales executive

customer sales representative Jobs in Lahore

customer sales representative

customer support executive Jobs in Lahore

customer support executive

sales development representative Jobs in Lahore

sales development representative

sales support specialist

ibex. Pakistan

<div><h3 class="jobSectionHeader">Job Overview</h3>
ibex. Pakistan is bringing an opportunity for those who excel in communication. This opportunity is for Lahoris. We are looking for a customer-focused professional to handle inbound and outbound calls, qualify leads through structured questions, and deliver excellent service. The role involves assessing customer eligibility, managing data in CRM systems, and ensuring a smooth handoff to senior specialists while meeting performance targets and maintaining high customer satisfaction. If you have the convincing par by making good sales, this is your opportunity to start earning in six figures.<h3 class="jobSectionHeader">
Job Description</h3><ul><li>
Handle a high volume of inbound and outbound calls professionally, engaging with individuals who have expressed interest in services</li><li>
Ask structured qualifying questions to gather key financial information, including unsecured debt and employment status</li><li>
Follow a standardized script to assess eligibility and determine if prospects meet minimum requirements</li><li>
Transfer qualified leads in real-time or schedule appointments with senior Enrollment Specialists for further processing</li><li>
Deliver exceptional customer service with empathy, patience, and professionalism</li><li>
Ensure a positive customer experience by using clear communication, cultural awareness, and proper etiquette when interacting with U.S.-based customers</li><li>
Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on call</li><li>
Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT)</li><li>
Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issues</li><li>
Staying up to date with latest updates on CRM and other systems information, process changes, and future updates</li></ul><h3 class="jobSectionHeader">
Job Specifications</h3><ul><li>
Exceptional verbal communication skills in English is a must</li><li>
Candidates must possess a clear American accent to easily explain and help the customer base in US</li><li>
Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a plus</li><li>
Candidate should be 18 years or older (You will be required to show your CNIC during the interview)</li><li>
Basic knowledge of common office tools like Microsoft Office/Google Workspace, Excel and document formatting</li><li>
Experience using CRM systems is a bonus</li><li>
Availability to work fixed night shifts (U.S. hours) with weekends off</li><li>
Fresh graduates and students searching for entry-level roles in Lahore are encouraged to apply</li></ul></div>

Sales Support Specialist

Nestors Global Pvt Ltd

Nestors Global is a leading writing services company committed to delivering high-quality content solutions to a diverse global clientele. Our expertise spans academic writing, business content, creative projects, and more. We pride ourselves on professionalism, reliability, and client satisfaction.Role Overview: We are seeking a proactive and customer-focused Customer Success &amp; Sales Support Specialist to join our growing team. This role blends customer service excellence with sales support, ensuring clients receive expert guidance and a seamless experience from inquiry to delivery. The ideal candidate is a confident communicator who enjoys building relationships and helping clients find the right solutions.Key Responsibilities:<ul><li>Client Engagement:</li></ul>Manage customer inquiries عبر phone, email, and live chat, providing clear and accurate information about our services.<ul><li>Consultative Sales Support:</li></ul>Understand client needs and recommend suitable writing services, packages, pricing options, and turnaround times.<ul><li>Order Coordination:</li></ul>Assist clients through the order placement process, ensuring all requirements are clearly captured and processed efficiently.<ul><li>Relationship Management:</li></ul>Build long-term client relationships through follow-ups, personalized support, and consistent communication.<ul><li>Issue Resolution:</li></ul>Address customer concerns and complaints professionally, ensuring timely and satisfactory resolutions.<ul><li>Cross-Team Collaboration:</li></ul>Coordinate with internal teams (writers, sales, and marketing) to ensure smooth service delivery.<ul><li>CRM &amp; Data Handling:</li></ul>Maintain accurate records of customer interactions, orders, and feedback within CRM systems.<ul><li>Customer Insights:</li></ul>Collect and share client feedback to support continuous improvement in services and customer experience.Requirements:<ul><li>Previous experience in customer service, sales support, or client-facing roles (writing or service-based industry preferred).</li><li>Strong verbal and written communication skills.</li><li>Excellent problem-solving abilities with a customer-first mindset.</li><li>Familiarity with CRM tools and order management systems is an advantage.</li><li>Ability to multitask and perform in a fast-paced environment.</li><li>High attention to detail and organizational skills.</li><li>Comfortable communicating in a clear, professional British English tone.</li></ul>Why Join Nestors Global?<ul><li>Be part of a fast-growing, innovative content solutions company.</li><li>Competitive salary with performance-based incentives.</li><li>Opportunities for career advancement and skill development.</li><li>Collaborative and supportive team culture.</li></ul>Work Location: In person

Customer Success & Sales Support Specialist

MILELE

<div><div>Milele is looking for a detail-oriented Sales Support Executive to ensure smooth coordination among the sales, operations, and finance teams.</div><div>
If you enjoy working with data, systems and cross-functional teams in a fast-paced environment, this role is for you.</div><h2 class="jobSectionHeader"> 
What You&rsquo;ll Do</h2><ul><li>
Process and manage sales orders in ERP systems with accuracy</li><li>
Maintain and update sales data, tracking sheets and system records</li><li>
Coordinate with operations, QC, logistics and finance teams for order execution</li><li>
Track order status and provide real-time updates to the sales team</li><li>
Ensure proper documentation (orders, delivery updates, reports)</li><li>
Support the resolution of operational issues impacting sales execution</li><li>
Generate reports on order status, pending tasks, and workflows</li></ul><h2 class="jobSectionHeader">
What We&rsquo;re Looking For</h2><ul><li>
Bachelor&rsquo;s degree in Business, Commerce or related field</li><li>
2 - 4 years of experience in sales support, coordination or operations</li><li>
Strong proficiency in Excel and ERP systems (NetSuite, SAP, etc.)</li><li>
Good understanding of sales and operational workflows</li><li>
Strong attention to detail and ability to manage multiple tasks efficiently</li></ul><h2 class="jobSectionHeader">
Why Join Milele?</h2><ul><li>
Work in a fast-growing automotive business in the UAE</li><li>
Gain exposure to end-to-end sales and operations processes</li><li>
Be part of a high-performance, collaborative team</li></ul></div>

Sales Support Executive

Jawa Health Care

Job Title:Meta Leads Handler &ndash; DME / HealthcareDepartment:Patient Success / DME Sales SupportJob Summary:We are hiring a Meta Leads Handler to manage and qualify incoming leads generated through Facebook &amp; Instagram (Meta Ads) for Durable Medical Equipment (DME) services.The role focuses on quick response, patient qualification, and coordination with intake/sales teams to convert leads into eligible patients under insurance guidelines.Key Responsibilities: Lead Response &amp; Patient Handling<ul><li>Respond to Meta leads via calls, WhatsApp, and Messenger within 2&ndash;5 minutes</li><li>Communicate with patients professionally and empathetically</li><li>Guide patients about DME products/services (e.g., braces, CGM, oxygen, etc.)</li></ul>Patient Qualification (VERY IMPORTANT)<ul><li>Collect and verify:</li><li>Patient demographics (Name, Age, State)</li><li>Insurance type (Medicare, Medicaid, Private)</li><li>Medical condition (e.g., diabetes, back pain, mobility issues)</li><li>Doctor availability / prescription status</li><li>Identify eligible vs non-eligible patients based on DME criteria</li><li>Filter out junk or duplicate leads</li></ul>Intake Support &amp; Documentation<ul><li>Collect initial required information for intake process</li><li>Ensure accurate and complete data entry</li><li>Prepare lead for intake / prior authorization / verification teams</li></ul>Communication &amp; Conversion Support<ul><li>Build trust with patients and explain next steps clearly</li><li>Handle basic objections and concerns</li><li>Ensure maximum show-up / answer rate for follow-ups</li></ul>CRM &amp; Lead Management<ul><li>Update leads in CRM / Google Sheets with:</li><li>Lead status (New, Qualified, Not Interested, Converted)</li><li>Follow-up notes</li><li>Call outcomes</li><li>Maintain proper pipeline hygiene</li></ul>Coordination with Internal Teams<ul><li>Transfer qualified leads to:</li><li>Intake team</li><li>Verification / Prior Authorization</li><li>Sales closers</li><li>Share complete patient details for smooth processing</li></ul>Performance Tracking<ul><li>Maintain:</li><li>Response time under 5 minutes</li><li>High qualification accuracy</li><li>Conversion-ready leads</li></ul>Requirements:<ul><li>Intermediate / Bachelor&rsquo;s degree</li><li>Experience in DME / Healthcare / Medical Billing / Patient Handling preferred</li><li>Knowledge of:</li><li>Medicare &amp; insurance basics</li><li>Patient intake process</li><li>Fresh candidates with strong communication can also apply</li></ul>Required Skills:<ul><li>Strong English communication (US accent preferred)</li><li>Patient dealing &amp; empathy</li><li>Lead qualification skills</li><li>Fast typing &amp; multitasking</li><li>Basic knowledge of healthcare workflow</li></ul>Job Type:<ul><li>Full-time</li><li>Night Shift (US Campaigns)</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Meta Leads handler Female with good Communication

Systems Limited

<div>
 
 Systems Limited is looking We are looking for talented individuals to shape and contribute to the success of our Engagement Centre. As a Customer Sales Representative your responsibility includes assisting our retailers through multi-channel interactions pertaining to Products/Campaigns/Survey activities
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Deliver a strong and consistent customer service experience and business performance across all channels (voice, chats, and emails) through the utilisation of best customer service skill practice.
 </li>
 <li>
 Execute diverse outbound campaigns with a proactive ownership approach, ensuring complete end-to-end closure.
 </li>
 <li>
 Responsible for the monitoring, modification, and validation of web orders to ensure optimal sales, distribution &amp; inventory parameters are adhered to within cut-off times.
 </li>
 <li>
 Ensure all KPI measures outlined in the scorecard or other metrics that the Engagement Center publishes are achieved.
 </li>
 <li>
 Act as an escalation point for customer problems and take responsibility for liaising with other work groups to ensure solution development and resolution in a timely manner.
 </li>
 <li>
 Understanding of customer enquiries to determine the most effective approach to solving or redirecting customer queries as required.
 </li>
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 Ensure compliance with legal guidelines to maintain and protect confidential data effectively.
 </li>
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 Daily prioritisation of work in line with service level agreement.
 </li>
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 Follow the process for logging issues via Admin and IT, gather feedback for improvements/enhancements.
 </li>
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 Identify and implement process improvements to enhance customer issue resolution, reinforcing reputation as &ldquo;easy to do business with&rdquo;.
 </li>
 <li>
 Foster effective communication with the key business stakeholders to optimize processes and ensure timely reporting.
 </li>
 <li>
 Be a partner with the National Field Sales team and work collaboratively to support the Trade Marketing Representatives and Area Managers in line with channel teams and cycle instructions.
 </li>
 <li>
 Maintain communication with the Field and Channel teams to address customer issues and identify business opportunities.
 </li>
 <li>
 Leverage rapport building, business relationships and conflict resolution to enhance the customer experience.
 </li>
 <li>
 Take ownership of personal development, including reviewing own progress against deadlines and targets, and the timely and accurate completion of Perform (end of year review documents).
 </li>
 <li>
 Actively participates in a high-performance team and contributes to the achievement of team targets.
 </li>
 <li>
 Share knowledge/experience with peers.
 </li>
 <li>
 Builds multi-level commercial relationships that drive growth and customer retention across the
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 At least 1 years of contact center experience.
 </li>
 <li>
 Inbound and Outbound consumer service experience.
 </li>
 <li>
 Experience in FMCG Sales is preferred.
 </li>
 <li>
 Customer Service Oriented.
 </li>
 <li>
 Ability to adjust to digital advancement.
 </li>
 <li>
 Issue Resolution.
 </li>
 <li>
 Experience in Salesforce, SAP, CRM and PureCloud preferred.
 </li>
 <li>
 Ability to manage Script-Led interaction.
 </li>
 <li>
 Excellent Communication Skills to build relationship and provide guidance.
 </li>
 </ul>
 
 
 
 
 
 Technical / Functional / Leadership Skills Required
 
 
 <ul>
 <li>
 Advanced English Level &amp; neutral accent with the ability to communicate clearly and effectively.
 </li>
 <li>
 Intermediate Excel Skill.
 </li>
 <li>
 Multitasking: Ability to handle multiple consumer inquiries simultaneously through various channels (phone, email, chat.)
 </li>
 <li>
 Technical Troubleshooting: Basic understanding of the products or services to assist consumers with technical issues.
 </li>
 <li>
 Active Listening: Fully concentrating, understanding, and responding to consumer needs.
 </li>
 <li>
 Conflict Resolution: Managing and resolving consumer complaints in a calm and professional manner.
 </li>
 <li>
 Empathy: Understanding and sharing the feelings of consumers to provide personalized support.
 </li>
 <li>
 Adaptability: Ability to adjust to different consumer personalities and changing situations.
 </li>
 <li>
 Tertiary Marketing or Business qualification desirable.
 </li>
 </ul>
 
 
</div>

Customer Sales Representative

Telelinkz

Inbound Sales Specialist - Night Shift (On-Site)Location: Johar Town, Lahore Job Type: Full-Time Salary: Rs. 100,000 - Rs. 350,000 per monthWe are hiring a driven and customer-oriented Inbound Sales Specialist for our on-site night shift team. This role is ideal for individuals who excel in communication, enjoy engaging with customers, and have the ability to convert inquiries into successful sales opportunities.As an Inbound Sales Specialist, you will manage incoming calls, messages, and leads, understand customer requirements, and recommend the most suitable products or services while ensuring an excellent customer experience.Key Responsibilities:<ul><li>Handle inbound customer calls, chats, and inquiries professionally</li><li>Identify customer needs and recommend suitable solutions</li><li>Convert incoming leads into confirmed sales</li><li>Build positive relationships and deliver exceptional customer service</li><li>Provide clear information regarding products, pricing, and services</li><li>Maintain accurate records of customer interactions and sales activities</li><li>Coordinate with sales and marketing teams to achieve targets</li></ul>Requirements:<ul><li>Previous experience in sales, customer support, or a related role preferred</li><li>Strong verbal communication and interpersonal skills</li><li>Ability to understand customer needs and close sales confidently</li><li>Basic computer knowledge; CRM experience is an advantage</li><li>Self-motivated, energetic, and target-oriented mindset</li><li>Must be available for on-site night shift work</li></ul>What We Offer:<ul><li>Competitive salary package</li><li>Professional and supportive work environment</li><li>Career growth and advancement opportunities</li><li>Performance-driven culture with rewarding incentives</li></ul>If you are passionate about sales and enjoy helping customers find the right solutions, we&rsquo;d love to hear from you.Job Type: Full-timePay: Rs110,000.00 - Rs300,000.00 per monthApplication Question(s):<ul><li>Do you have 1 year of experience of ATNT, Spectrum?USA telecom Compaign?</li></ul>Work Location: In person

Inbound telecom sales agents -USA

United Motorcycle Pvt LTD

Customer Sales Representative / Social Media Inquiries HandlerKey Responsibilities<ul><li>Respond to customer inquiries on social media platforms (Facebook, Instagram, WhatsApp, etc.)</li><li>Provide product information, pricing, and dealership details to potential customers</li><li>Convert social media inquiries into sales leads</li><li>Coordinate with sales and dealership teams for lead follow-ups</li><li>Monitor and manage daily social media messages and comments</li></ul>Requirements<ul><li>3 to 5 years of experience in customer service or sales support</li><li>Strong knowledge of social media platforms and messaging systems</li><li>Excellent communication and customer handling skills</li></ul>Application Details<ul><li>Email: hr@unitedmotorcycle.com.pk</li><li>Contact: 0334-1140932</li></ul>Pay: From Rs1.00 per hourWork Location: In person

CSR & Social Media Inquiries Handler

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