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seasonal tax call center csr

State of Indiana

<p></p><div><div><div><div><div><b>Date Posted: </b>Apr 10, 2026
</div></div></div></div><div><div><div><div><b>Requisition ID: </b>475460
</div></div></div></div><div><div><div><div><b>Location:
</b>Indianapolis, IN, US, 46204<br>
</div></div></div></div><div></div><div><div><div><div><div><b>Work for Indiana</b></div><div></div><div><div><br>
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.</div></div><div></div><div><b><br>
About the Indiana Department of Revenue (DOR):</b></div><div>
The Indiana Department of Revenue has served Indiana, its population, and the business community since 1947. Our more than 700 dedicated team members administer over 65 different tax types and annually process nearly $30 billion of tax revenue. We are a <i>Top Workplace</i> employer.</div><div></div><div><b><br>
Role Overview:</b></div><div>
The Seasonal Call Center CSR delivers exceptional customer service and upholds a strong commitment to Indiana taxpayers by using innovative approaches to improve accuracy, efficiency, and productivity across all areas of departmental operations and tax administration.</div><ul><li>
The Seasonal Call Center CSR works during peak tax season. Hours will depend on your availability.</li><li>
You will recieve paid training and will be supported by customer service staff.</li><li>
Experience is preferred but not required.</li><li>
Bilingual skills desired, but not required.</li></ul><div></div><div><br>
This role is at the Central DOR office at the Indiana Government Center in Indianapolis, Indiana. Free parking is included.</div><div></div><div><b><br>
Salary:</b></div><div>
This position starts at $22.00 per hour.</div><div></div><div><div><div><div><b><br>
A Day in the Life:</b></div>
</div><div><div>
Responsibilities include:</div>
<ul>
<li>Enjoys learning about a variety of the Department of Revenue tax procedures, including tax filing andpayment requirements.</li>
<li>Provide best-in-class customer service taxpaying customers by phone in a fast-paced call centerenvironment.</li>
<li>Apply knowledge acquired in training and utilizes resources to analyze and problem-solve.</li>
<li>Respond to a variety of tax inquiries.</li>
<li>Access data utilizing basic computer skills.</li>
<li>Communicate professionally using correct grammar, spelling, and punctuation.</li>
<li>Comply with all ethical and confidentiality requirements.</li><br>
</ul>
<div>The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilitiesthat are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.</div></div></div><div><div><div><b>
What You'll Need for Success:</b></div>
</div><div><ul><li>High School Diploma, GED, or High School Equivalency.</li>
<li>High-energy. Optimism. Teamwork. Collaboration.</li>
<li>Ability to provide open, honest, and positive communication.</li>
<li>Commitment to continuous learning and improvement.
<ul><li>&quot;Let's get better every, togther.&quot;</li>
<li>A team member who speaks up if you don&rsquo;t understand or need more information.</li>
</ul></li><li>Ability to provide non-technical and technical customer service in person, in writing, or by telephone.</li>
<li>Ability to communicate both orally and in writing using correct grammar, spelling, and punctuation.</li>
<li>Ability to apply and understand ethics and confidentiality laws.</li>
<li>Ability to analyze and solve problems using various resources.</li>
<li>Able to perform essential functions with or without reasonable accommodation.</li></ul></div></div></div><div></div><div><b><br>
Benefits of Employment with the State of Indiana:</b></div><div>
This seasonal position does not offer benefits and is limited to 180 working days in an eleven (11) month continuous period.</div><div></div><div><b><br>
Equal Employment Opportunity:</b></div><div>
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.</div></div></div></div></div></div><p></p>

Seasonal Tax Call Center CSR

Orkin

<div>Overview:
<div>
Are you self-motivated? Do you enjoy helping people? Do you have extraordinary customer service, retention and sales experience? Can you work in a fast-paced environment? If you possess these qualities, you will fit right in line with our team!</div><div></div><p><b><br>
We are seeking talented SEASONAL CUSTOMER SERVICE PROFESSIONALS for our remote Orkin Customer Contact Center. Must have the ability to work a flexible schedule, including days, evenings, weekends, and/or holidays to ensure we have consistent support for our customers.</b></p><ul><li><b>
Must be available to attend training Mon - Fri from 9am - 6pm EST</b></li><li><b>
Must reside in the continental US</b></li></ul><div>
You get the advantage of a highly persuasive pitch: top-notch protection from an iconic brand name and the industry leader with almost 125 years of experience. That is backed by award-winning training that ensures the professionalism and expertise of all Orkin Pros</div><div></div><div><br>
It is a role that combines your competitive drive and your desire to be part of a talented team. You will have the opportunity to assist and retain our valued customers while having the opportunity to increase your earning potential in upselling current customers. Not to mention, you will receive opportunities to volunteer and give back so that everyone has a safe place to live, work, and play. You will have the opportunity to work alongside a team that values safety, professionalism, empathy, integrity, and innovation in pursuit of our mission to deliver the peace of mind only an Orkin Pro can provide.</div><div></div><div><br>
With our training program, you will receive all the tools you need to succeed. Plus, if there is one thing, we know at Orkin, it&rsquo;s that pests keep coming back, and that makes our industry recession resistant.</div><div><br>
</div><div><b>Want to Join the </b><b>Best in Pest</b><b>? Go Pro with Orkin.</b> <b>Apply from your phone in minutes!</b></div><br>
<div></div>
Responsibilities:
<div><b>
At Orkin, our purpose is to help protect the world where we live, work and play. </b>We have a <b>FAST PACED</b>, fully remote <b>Customer Contact Center</b> with dedicated inbound and outbound sales, customer service, retention, chat, and a bilingual team.</div><div></div><div><br>
Our <b>Seasonal</b> <b>Customer Service Tele-Agents</b> are key to supporting our field offices and customers alike. The Pest Management Industry is growing &ndash; and is a recession-resistant line of business. Consider this opportunity for you to expand your knowledge and increase your earnings in a financially stable and growing industry.</div><div></div><div><b><br>
You will&hellip;</b></div><ul><li>
Work remotely from your home office. (We will provide the computer and other equipment necessary to be successful in this role)</li><li>
Support our field's peak season that starts building around February<ul><li>
During peak season you can expect heavy call volume</li></ul></li><li>
Manage the customer relationship to ensure best in class service</li><li>
Identify opportunities for cross-selling and up-selling</li><li>
Assist customers by offering remedies to retain business</li><li>
Use different gamification tools to measure performance</li></ul><p><b>
We Offer&hellip;</b></p><ul><li>
Variety of Schedules (Schedule may include nights, weekends, and holidays)</li><li>
Four-week quality Training Program that will equip you with the skills and knowledge to be successful.</li><li>
Gamification methods to measure performance and increase engagement virtually</li><li>
Great pay and incentives (<b>min $16.73 hour plus 3% sales commission</b>)</li><li>
401(k) plan with company match, employee stock purchase plan</li><li><b><i>
High performance and reliability could lead to regular, full-time employment, when available, based on business needs</i></b></li></ul><p>
 <b>Why Orkin?</b></p><ul><li>
Founded in 1901, Orkin Pest Control is a global residential and business service provider</li><li>
Consecutive years of improved earnings with over 2 million customers</li><li>
Orkin is financially stable and growing as the largest subsidiary of <b>Rollins</b> (NYSE: ROL), headquartered in Atlanta, GA</li><li>
Orkin&rsquo;s Contact Center is a high energy, fun and collaborative work environment with strong management</li></ul><p><b>
Are you ready to be an Orkin Pro?</b></p>
Qualifications:
<p><b>
What&rsquo;s required</b></p><ul><li>
High School/GED</li><li>
1 &ndash; 2 years customer service experience within or outside a call center</li><li>
Completion of a Culture Index assessment
</li><li>Verification of internet speed</li><li>
Ability to pass a computer assessment</li><li>
We will consider all qualified candidates for employment in a manner consistent with the requirements of applicable federal, state and local law</li></ul><p></p><div><b><br>
Work from home requirements</b></div><ul><li>
Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise</li><li>
A workspace with adequate furnishings (e.g., a desk and chair) and lighting</li><li><b>
Minimum of 100 mbps download/50 mbps upload or higher, high speed internet connection with the ability to hard wire directly to a modem</b></li><li><b>
Must reside within commuting distance of greater Indianapolis, IN metro area</b></li></ul><p></p><p><b><br>
What you will need</b></p><ul><li>
Excellent interpersonal and communication skills</li><li>
Strong computer skills in various software and web-based applications</li><li>
Proficient in Microsoft Office</li><li>
Comfortable working in a high-volume role</li><li>
Excellent customer service soft skills such as empathy
</li><li>Ability to prioritize tasks and manage time efficiently</li></ul><div></div><div><i><br>
Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer</i></div></div>

Customer Service Agent_Seasonal

Extra Space Storage

<div>
 At Extra Space Storage, if it matters to you, it matters to us! It is a really exciting time to be at Extra Space Storage! We got our start in 1977. Today we are a New York Stock Exchange-traded company leading the self-storage industry in more ways than one. But in order to maintain this lead, we need exceptionally motivated, capable, and driven people like you. We offer a fast-paced collaborative environment where each of us directly contributes to the company&rsquo;s success. Come join us and find out why so many of our employees recommend us as a great place to work.
 <br/>
 <br/>
 <strong>
  This is a remote, work from home position. You must reside in the state of Indiana to be eligible.
  <br/>
  <br/>
 </strong>
 <strong>
  Due to this position being in high demand, we ask that you do not call any Extra Space Storage site to follow up on your application. Contacting us via phone prior to your interview may result in automatic rejection of your application.
  <br/>
  <br/>
 </strong>
 Is your enthusiasm and passion for helping people contagious? Do you connect well with other people quickly? Why not bring your talent to a new workplace where you can really make your mark? If you enjoy working with other highly engaged people, a culture that embraces innovation, delivering world class customer service, and the opportunity to grow your career &ndash; then Extra Space Storage is the place for you!
 <br/>
 <br/>
 We are looking for full-time
 <strong>
  Inbound Sales Representatives.
 </strong>
 Don&rsquo;t like cold calling? Neither do we - our customers call us with a need for storage. Your job is to assist our customers by reserving the best storage unit that would fit their individual needs and deliver amazing customer service.
 <br/>
 <br/>
 Pay starts at $16/hr plus commission!
 <br/>
 <br/>
 Don't get lost in the shuffle of a large call center- at Extra Space Storage our close-knit team allows our passionate leaders to coach you to success. This could include maximizing your monthly commission or helping you obtain that promotion at our call center or corporate office.
 <br/>
 <br/>
 <strong>
  What&rsquo;s In It For You
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Great pay and robust monthly bonus eligibility
  </li>
  <li>
   Convenient schedules- no graveyard shifts!
  </li>
  <li>
   Medical, Dental, Vision benefits
  </li>
  <li>
   Various Employee Discount Programs
  </li>
  <li>
   At home opportunities
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience in Sales/Customer Service
  </li>
  <li>
   Ability to connect over the phone
  </li>
  <li>
   Comfortable using Microsoft Windows applications
  </li>
  <li>
   High school diploma or GED
  </li>
  <li>
   Pass background and drug screening
  </li>
  <li>
   Able to work some weekends
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  If you are a current Extra Space employee, please apply through Jobs Hub in Workday.
  <br/>
  <br/>
 </strong>
 We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
 <br/>
 <br/>
 Applications Deadline: Applications will be accepted until the position is filled.
</div>


Inbound Sales Representative - $16.00 Hourly + Commission (Remote Indiana)

H&R Block

<div>Our Company:
<p>At H&amp;R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.</p><p></p><p><br>
We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.</p><p></p><p><br>
At H&amp;R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.</p>
A Typical Day:
<ul><li>Conduct tax interviews with clients</li><li>
Increase retention of all clients</li><li>
Offer additional products and services</li><li>
Generate business growth by supporting business to business sales activities</li><li>
Provide IRS audit support &amp; attend audits as needed</li><li>
Further develop tax expertise</li><li>
Mentor and support teammates</li></ul>
What you'll bring to the team...:
<ul><li>High School Diploma or equivalent</li><li>
Experience completing individual returns</li><li>
Tax planning and audit support</li><li>
Ability to effectively communicate in person and in writing</li><li>
Successful completion of the H&amp;R Block Tax Knowledge Assessment or Income Tax Course1</li><li>
Additional experience for this position is acquired through training upon hiring</li></ul>
It would be even better if you also had...:
<ul><li>Knowledge and experience with a Windows-based computer system</li><li>
Experience working in a fast-paced customer service environment
</li><li>Availability to work in multiple locations and/multiple hours</li></ul>
Why work for us:
<p>At H&amp;R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.</p><ul><li><b>
Employee Assistance Program</b> with Health Advocate.</li><li><b>
Wellbeing program</b>, BetterYou, to help you build healthy habits.
</li><li><b>Neurodiversity</b> <b>and caregiver support</b> available to you and your family.
</li><li><b>Various discounts</b> on everyday items and services.</li><li><b>
Benefits with additional eligibility requirements</b>: Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.</li><li>
Check out all available benefits at www.blockbenefits.com.</li></ul><div><br>
</div><p><b>The Community You Will Join:</b></p><p>
At H&amp;R Block we remain committed to building a Connected Culture &mdash; one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.
</p><p>You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.
</p><p>H&amp;R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.</p><p><b>
If you&rsquo;re looking to make an impact, H&amp;R Block is the place for you.<br>
</b></p><div><br>
<i>1 - Enrollment in or completion of the H&amp;R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.</i></div>
Sponsored Job: #34637</div>

Pre-Season Tax Professional

Indiana University Health

<div><div><p>We are seeking a dedicated and compassionate<b> Nurse Practitioner or Physician Assistant </b>to join our dynamic OB/GYN team at <b>IU Health University Hospital in our Coleman Center in Indianapolis, IN.</b></p>
<p><b>Position Details:</b></p>
<ul><li>Full-time, Days</li>
<li>Monday-Friday</li>
<li>8a-4:30p</li>
<li>No Call</li>
<li>100% Outpatient</li>
</ul>
<p><b>Procedures</b></p>
<ul><li>Pelvic Exams</li>
<li>IUD insertion and removal</li>
<li>Nexplanon insertion and removal</li>
<li>Vulvar, vaginal, endometrial and cervical biopsies</li>
<li>Colposcopy</li>
</ul>
<p><b>Patient Population:</b></p>
<ul><li>Patients who are being treated for pregnancy, well woman exams, and gynecological problems</li>
</ul>
<p><b>Responsibilities:</b></p>
<ul><li>Caring for gynecology patients in a clinical setting</li>
<li>Ensuring appropriate follow-up for clinical concerns</li>
<li>Provider will commit to completing continued education in gynecology topics.</li>
</ul>
<p><b>Qualifications:</b></p>
<ul><li>Master's Degree Required</li>
<li>ACNP, AGNP, FNP, WHNP, or PA certification required</li>
<li>New grads accepted, but experience preferred</li>
<li>Two years or more of experience in Obstetrics or Gynecology preferred</li>
<li>Must be a team player, have critical thinking skills, and be adaptive to fast paced</li>
</ul>
<p>IU Health offers a value-based compensation package that includes: group insurance (health, dental, life, disability), 401k with company match, generous PTO, CME allowance/time off, relocation assistance, and malpractice insurance coverage.</p>
<p>See how you can thrive, right here at Indiana University Health</p>
</div>
<h4 class="jobSectionHeader"><b>Community Description</b></h4>
<div><p><b>Indianapolis, Indiana</b>, the 17th largest U.S. city, is a sophisticated city blending charm and culture with a wonderful balance of business and leisure. Residents of this dynamic city enjoy:</p>
<ul><li>Leading educational system and top-ranked universities, paired with a diverse population</li>
<li>Vibrant downtown offering arts, theaters, world-class museums, zoo, concerts and memorials</li>
<li>Named to <i>U.S. News &amp; World Report's</i> 2023-2024 list of the best places to live in the United States</li>
<li>Top ranked international airport: &quot;<i>Best Airport in North America</i>&quot; twelve consecutive years</li>
<li>Ranked by Niche in 2023 as one of the most diverse counties in America, as well as one of the best cities to live in and buy a house in the country</li>
<li>Historic neighborhoods with surrounding cultural districts and low cost of living</li>
<li>Outdoor recreation includes golfing, boating and unique parks</li>
<li>Home of the Colts (<i>NFL</i>), Fever (<i>WNBA</i>), Pacers (<i>NBA</i>), Indians (<i>MiLB</i>), Indianapolis 500 (<i>IndyCar</i>) and the nation's largest half marathon</li>
<li>Close proximity to Chicago, St. Louis<b>, </b>Louisville<b>,</b> and Cincinnati</li>
</ul></div><h4 class="jobSectionHeader"><b>Healthcare System/Hospital Description</b></h4>
<div><p><b>IU Health University Hospital</b> is a 440-bed major teaching hospital and a recognized leader in technology. Part of the IU Health Adult Academic Health Center, IU Health University Hospital is currently ranked by <i>U.S. News and World Report</i> as the No. 1 hospital in the state of Indiana.</p>
<p>IU Health University Hospital is home to outstanding, nationally recognized programs, and the largest transplant program by volume in the state. It serves as a tertiary referral center for highly subspecialized care in oncology, hematology, bone marrow transplant and solid organ transplant, and is recognized for excellence in gastroenterology, pulmonology and many surgical subspecialties. The only National Cancer Institute (NCI) designated cancer center in the state, the <b>Indiana University Health Melvin and Bren Simon Cancer Center</b>, has its home at IU Health University Hospital.</p>
<p>IU Health is building a new downtown hospital and campus, which will consolidate operations of the adjacent IU Health Methodist and University Hospitals. Construction for the new hospital is well underway and set to open in late 2027. It will feature three 16-story towers with 864 beds. IU School of Medicine is also constructing a medical education and research building directly east of the new hospital.</p></div></div><div></div>

Nurse Practitioner - OB/GYN- University Hospital

CSL Plasma

<div><div><div><p><b>Entity:</b> CSL Plasma</p>
<p><b>Job Category:</b> Plasma Operations</p>
<p><b>Job Family:</b> Plasma Center Operations</p>
<p><b>Job Type:</b> Part Time</p>
<p><b>Location</b><b>:</b> Indianapolis, Indiana, United States</p>
<p><b>Employer Reference:</b> R-277110</p>
</div></div><div></div><h2 class="jobSectionHeader"><b>Job Description</b></h2>
<div><div><p>Address: 5905 Madison Ave, Suite E, Indianapolis IN</p><div>
Responsibilities:<br>
<br>
<ul><li>Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process.</li><li>In compliance with Standard Operating Procedures (SOPs), assists qualified donors in completing the screening process. The screening procedures includes but are not limited to: assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature. Performs finger stick to obtain sample to obtain donor&rsquo;s hematocrit and total protein levels.</li><li>Upon completion of the appropriate training, may educate new donors on the use of therapeutic products made from donated plasma. This includes explaining the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donor questions are answered timely, accurately and professionally.</li><li>May be involved in registering applicant and transfer donors based upon completion of appropriate training and operational needs of the center.</li><li>May answer the telephone and answer callers question or transfer call to appropriate staff member.</li><li>Maintains alertness and awareness to any reaction by a donor may have during or after the pheresis process and notifies appropriate staff.</li><li>Alerts Group Leader or Supervisor of donor flow issues.</li><li>Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs.</li><li>Understands the policies and procedures associated with hyper immune programs at the center if applicable.</li><li>Maintains clean efficient work environment and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety &amp; Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.</li><li>Maintains confidentiality of all personnel, donor and center information.</li><li>May be cross-trained in other areas to meet the needs of the business.</li><li>Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.</li><li>Perform other job-related duties as assigned.</li></ul><br>
Qualifications:<br>
<br>
<ul><li>High school diploma or equivalent required</li><li>Minimum of three (3) months experience in a clerical or customer service related position, preferably in medical or health provider environment or equivalent combination of education and experience</li><li>Must be able to perform basic math calculations</li></ul><br>
Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.</div></div>
</div><h2 class="jobSectionHeader"><b>About CSL Plasma</b></h2>
<div><p>CSL Plasma operates one of the world's largest and most sophisticated plasma donation networks, with nearly 330 donation centers in the U.S. and Europe. CSL Plasma is a subsidiary of CSL, a global biopharma company. Plasma collected at CSL Plasma facilities is used by CSL for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL (ASX:CSL; USOTC:CSLLY), headquartered in Melbourne, Australia, employs 29,000+ people. For more information about CSL Plasma visit, https://www.cslplasma.com/.</p>
</div>
<h2 class="jobSectionHeader"><b>Our Benefits</b></h2>
<div><p>For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp.</p>
</div>
<h2 class="jobSectionHeader"><b>You Belong at CSL</b></h2>
<div><p>At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future.</p>
<p>To learn more visit https://www.csl.com/careers/inclusion-and-belonging</p>
</div>
<h2 class="jobSectionHeader"><b>Equal Opportunity Employer</b></h2>
<div><p>CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit https://www.csl.com/accessibility-statement.</p></div></div><p></p>

Medical Screener - Reception Technician (Customer Service)

AAA Hoosier Motor Club

<div><div><b>ABOUT AAA HOOSIER:</b><br>
Since its creation in 1902, AAA has become one of North America&rsquo;s largest membership organizations. Today, AAA Hoosier provides roadside assistance, travel services, exclusive member discounts and benefits, and trusted financial and insurance services to nearly 400,000 Hoosiers. To learn more about AAA Hoosier offers, visit AAA.com.</div>
<div></div><div><b>Here's What is in it for YOU:</b></div>
<ul><li>A company culture that provides training and learning opportunities.</li>
<li>A brand that you can be proud to be part of.</li>
<li>A culture that will challenge you to be your best.</li>
<li>Health / Dental / Vision benefits.</li>
<li>Corporate Incentive Plan (CIP)</li>
<li>Paid Time Off.</li>
<li>Paid Holidays.</li>
<li>Company provided LTD &amp; Life Insurance.</li>
<li>Service Anniversary Recognition.</li>
<li>Free AAA Plus Membership.</li>
<li>Generous 401k w/ company match.</li>
<li>Company provided HSA dollars.</li>
</ul>
<div></div><div><div><b>Position Summary:</b></div>
<div>The Senior Dispatcher is responsible for acting as a subject matter expert within the Dispatch Department while assisting members and peers with roadside service needs. This role ensures that the (ERS) Emergency Road Service functions efficiently while delivering exceptional customer service to our members and associates. The Senior Dispatcher is dedicated to maintaining high standards of service and member satisfaction.</div>
</div><div><div><b>Duties and Responsibilities:</b></div>
<ul><li>Support members through contact center channels while following and upholding all MSCC (Member Services Contact Center) and HMC (Hoosier Motor Club) standards.</li>
<li>Receive and process service requests from members and the Roadside Assistance Program.</li>
<li>Monitor daily operations to ensure compliance with established performance metrics (e.g., KMI, call queues, response times) and report findings to management.</li>
<li>Provide service following AAA Hoosier Motor Club guidelines that provides our members with a totally satisfied member experience.</li>
<li>Answer team members&rsquo; questions in chat or over the phone.</li>
<li>Support training of team as requested by the Manager.</li>
<li>Perform quality assurance by listening to dispatcher calls and sharing results and trends with the Member Services Manager.</li>
<li>Assist staff in resolving member complaints, escalated calls, and technical issues using available resources.</li>
<li>Serve as a liaison between the MSCC, Field Team Dispatch Center and the Hoosier Motor Club management team to ensure smooth communication.</li>
<li>Promote AAA membership benefits through thorough knowledge of Hoosier Motor Club programs.</li>
<li>Monitor dispatch workflow and work with appropriate team members to find solutions for calls that have not been completed within club established SLA&rsquo;s.</li>
<li>Resolve technical problems by utilizing available references or resources, within shift.</li>
<li>Demonstrate proficiency in computer systems and relevant technology.</li>
<li>Escalate any situations needing further attention to the Manager on duty.</li>
<li>Perform other duties as assigned by management.</li>
</ul>
<div></div><div><b>Scheduled Shift:</b><br>
Friday - Tuesday: 10am -6:30pm</div><br>
<div></div>
<div></div><div><b>Education and/or Experience Requirements:</b></div>
<div></div><div><b>Education:</b><br>
High school diploma or general education degree (GED), required.</div>
<div><b>Experience:</b><br>
Six (6) to twelve (12) months related experience and/or training; or equivalent combination of education and experience. Thorough knowledge of Communication Centers, Dispatcher functions, or supervising others is a plus.</div><br>
<div></div>
<div><div><br>
<b>Connect with AAA Hoosier:</b><br>
<b><i>Facebook:</i></b></div>
<div>www.facebook.com/aaahoosier</div>
<div><b><i>Company Website:</i></b></div>
<div>www.hoosier.aaa.com</div></div></div></div><div></div>

Sr. Dispatcher

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