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contact representative (call center) Jobs in Indianapolis

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director- call center

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US Defense Finance and Accounting Service

CONTACT REPRESENTATIVE (Call Center)

Vasitum

<p><b>Job Overview</b><br/>We are seeking a dynamic and energetic Inbound Call Center Representative to join our customer support team. In this vital role, you will be the first point of contact for our clients, delivering exceptional service and solutions through engaging phone interactions. Your enthusiasm and communication skills will help foster positive relationships, resolve inquiries efficiently, and ensure a seamless customer experience. Multilingual abilities and a passion for client service will set you apart as you contribute to our mission of providing outstanding support across diverse communities.</p><p><b>Requirements:</b></p><ul><li>High School Diploma or GED</li><li>Proven experience in a high-volume call center or customer service role</li><li>Strong communication and problem-solving skills</li><li>Ability to learn quickly and apply new information</li><li>Team oriented with a positive attitude and willingness to collaborate</li></ul><p>Pay: $20.00 - $22.00 per hour</p><p>Work Location: In person</p>

Inbound Call Center Representative

The Jane Pauley Community Health Center, Inc

<p></p><div><div><p>Empowering communities through accessible, inclusive, and compassionate care, this is the work we do every day.</p>
<p>
At Jane Pauley Community Health Center, every role is connected to something bigger. As a Federally Qualified Health Center (FQHC), we deliver integrated, whole-person care to individuals and families across Indiana, regardless of income or insurance status.</p>
<p>
Our teams work at the intersection of clinical excellence and community impact, supporting underserved populations while building a culture rooted in collaboration, respect, and growth. Here, you are not just joining a workplace, you are becoming part of a mission that truly matters.</p></div><p>
The Patient Service Representative (PSR) serves as the main point of contact for patients both in person and on the phone. The PSR communicates with patients in a warm friendly manner to obtain information needed for scheduling and registering patients. The PSR ensures that all demographics and insurance information is collected and correctly entered into Electronic Health Record (EHR). This role will support Warren Township school-based providers remotely.<br>
<b>
</b></p><p><b>Essential Duties and Responsibilities</b> include the following. Other duties may be assigned.</p>
<ul>
<li>Demonstrates exceptional customer service and communicates effectively with patients and patients' families.</li>
<li>Schedules patient appointments.</li>
<li>Interacts with patients in a friendly respectful manner.</li>
<li>Determines information needed for patient registration and provides appropriate documentation.</li>
<li>Determines and verifies insurance status and/or patient's eligibility for financial assistance programs and collects appropriate documentation from patients and patients' family.</li>
<li>Collects patient co-payments and practices proper money handling as defined by JPCHC standards.</li>
<li>Answers telephone calls by third ring and text messages within one hour.</li>
<li>Transfer calls appropriately.</li>
<li>Assists with medical record requests.</li>
<li>Prepares and mails patient correspondence as directed.</li>
<li>Responds to messages left within one business day.</li>
<li>Responsible for neatness and appearance of the patient waiting area.</li>
<li>Participates in all departmental and organizational meetings.</li>
<li>All other duties as assigned.</li>
</ul>
<p><b>Qualifications</b> To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p>
<p><b>
Education and/or Experience</b></p>
<ul>
<li>Knowledge of medical office practices</li>
<li>Excellent written and oral communication</li>
<li>Two years of experience in an ambulatory healthcare setting
</li><li>High school diploma or GED</li>
</ul>
<p><b>Computer Skills</b></p>
<p>
To perform this job successfully, an individual should have proficient computer skills, including Microsoft Office (specifically Word and Excel), Electronic Medical and Health records, and other applications.</p><p></p><div>
<h3 class="jobSectionHeader"><b>
Why You'll Love Working Here</b></h3>
<ul><li><b>Purpose-driven work</b> that directly impacts access to care across our communities</li>
<li><b>Robust benefits package</b> (medical, dental, vision) designed to support you and your family</li>
<li><b>Generous PTO</b> because we believe caring for others starts with caring for yourself</li>
<li><b>401(k) with employer contribution</b> to help you plan for what's ahead</li>
<li><b>Life and disability coverage</b> for peace of mind</li>
</ul>
<p>Here, you are not just filling a role&mdash;you are helping shape healthier communities and advancing equitable care every day!</p></div></div><p></p>

Patient Service Representative

NATIONMIND LLC

<div><div><div>About NationMind LLC:<br>
<br>
NationMind LLC is a technology consulting firm focused on software development and QA testing services. We help clients build reliable, scalable applications with a strong emphasis on automation, performance, and quality. Our team works across industries, delivering solutions that drive innovation and operational efficiency. We are currently hiring skilled professionals for Director- Call Center to join our growing team.<br>
<br>
Role: Director- Call Center<br>
Location: Indianapolis, IN<br>
Full-time<br>
<br>
<b>Qualifications</b>
</div><ul><li>Bachelor&rsquo;s degree in healthcare, business, or related field preferred</li>
<li>5+ years of call center leadership experience (healthcare or human services strongly preferred)</li>
<li>Strong understanding of call center KPIs, performance management, and reporting</li>
<li>Experience managing high-volume inbound and outbound call environments</li>
<li>Demonstrated ability to lead, coach, and build engaged teams</li>
<li>Strong analytical, organizational, and problem-solving skills</li>
<li>Excellent verbal and written communication skills</li>
<li>Ability to manage competing priorities in a fast-paced environment</li>
<li>Experience in behavioral health, social services, or similar service-based settings preferred</li></ul></div></div>

Director- Call Center

AECOM

<div><b>Company Description</b><p><b><br>
Work with Us. Change the World.</b></p><p>
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world&acirc;&euro;&trade;s most complex challenges and build legacies for future generations.</p><p>
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.</p><p>
We're one global team driven by our common purpose to deliver a better world. Join us.</p><b><br>
Job Description</b><p><b><br>
AECOM</b> is actively seeking a productive, flexible, and highly talented Traffic Management Center Operator for immediate employment in Indianapolis, IN. - NOT A REMOTE OPPORTUNITY.</p><p>
This is full-time position. The applicant can establish a career in operations and customer service, specific to a fast paced, technology driven work environment.</p><p>
The TMC Operator assists INDOT operations. The operator disseminates information verbally and electronically regarding active incidents, such as stranded motorist, crashes, etc., to INDOT&rsquo;s Hoosier Helper Freeway Service Patrol. Work within a Traffic Management Center also includes, but not limited to,</p><ul><li>
Monitoring CCTV traffic cameras, radio communications with INDOT personnel and other emergency responding agencies using 10 codes, incident identification and response call-out, customer service representative, and implementing required traffic control and other associated warning devices to advise the public of incidents and events impacting traffic flow.</li><li>
Operators are responsible for the quality, accuracy and timeliness of all information disseminated.</li><li>
Operators maintain contact with Indiana State Police (ISP) Dispatch and other emergency responders, communicate and coordinate incident and road blocking information with INDOT maintenance and district staff as needed, provides other appropriate response agencies of scene details, provides information to motorists by displaying traveler information messages on Dynamic Message Boards (DMS), and provides overall information to verify and update information regarding ongoing incidents, associated backup/traffic delays and estimated clearance times.</li><li>
Operators assist the general public by correctly inputting data into INDOT&rsquo;s Global Events Manager (GEM) and CARS database for incidents, construction, and maintenance activities impacting traffic flow to generate events in web applications.</li><li>
Review all events, signs, and traveler information for accuracy.</li><li>
Operators assess large volumes of data (both static and real-time) from a wide variety of sources to detect possible roadway incidents.</li><li>
They monitor road sensor data and confirm the data using CCTV video.</li><li>
Effective communication is an important part of this process as operators maintain telephone and/or radio communications with incident responders, DOT field personnel and other public and private agencies.</li><li>
Once assessment is complete, operators determine the facts and severity of traffic incidents and prepares the information for dissemination to the motoring public.</li></ul><br>
<b>
Qualifications</b><p><b><br>
Minimum Requirements:</b></p><ul><li>
High school diploma or GED equivalent is required.</li><li>
Must pass a State and Federal criminal history/security background check.</li><li>
Must pass a pre-employment drug screen.</li><li>
Ability and Flexibility to work a variety of shifts.</li><li>
Constantly operate a computer and other monitoring equipment.</li>
Must be able to remain in a stationary position for long periods of time monitoring Intelligent Transportation Systems such CCTV camera displays, meters, law enforcement radio broadcasts, answering/responding to calls and communicating to other staff or partner agencies.<br>
<li>
</li></ul><p><b>Preferred Qualifications:</b></p><ul><li>
Previous experience as a transportation Traffic Management Center Operator/Dispatcher a plus, but not a requirement</li><li>
Ability to synthesize information from multiple inputs, including automated road sensor data, 2-way radios, CCTV traffic cameras, and computer databases.</li><li>
Knowledge of personal computers and software.</li><li>
Knowledge of or ability to learn Indiana roadways.</li><li>
Ability to work calmly and accurately under intense pressure</li><li>
Able to multitask under intense pressure</li><li>
Able to communicate across various levels of management</li></ul><br>
<b>
Additional Information</b><br>
<ul><li>
Sponsorship opportunities for US Employment Authorization is not available for this position.</li><li>
Relocation Benefits are not available for this position.</li></ul><div></div><p><b>
About AECOM</b></p><p>
AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&amp;D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.</p><p>
AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients&rsquo; complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle &ndash; from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.</p><p><b>
What makes AECOM a great place to work</b></p><p>
You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you&rsquo;ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you&rsquo;ve always envisioned. Here, you&rsquo;ll find a welcoming workplace built on respect, collaboration and community&mdash;where you have the freedom to grow in a world of opportunity.</p><p>
As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.</p></div>

ONSITE Traffic Monitoring Operator/Call Center - Indianapolis, IN

Insite Managed Solutions

<div><div><p><b>*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
</b></p><p></p><p><b><i>Curious </i></b>? Join the <b><i>Insite </i></b>Journey <i>!
</i></p><p></p><p><b>F </b><b>ull-Time, In Office 7820 Innovation Blvd Indianapolis, IN 46278, Suite 317, </b><b>Training start date Monday, June 22nd
</b></p><p><b>Why join Insite? $17 hourly, 401k, PTO, and benefits (health, vision, dental, short/long term disability, and more eligibility within 1 month of start date). We also offer rotating employee events and activities, Hawaiian Fridays, and employee celebrations </b><b>!
</b></p><p></p><p><b>Are you a good fit for our team? Insite&rsquo;s purpose is to help people win. We seek individuals that enjoy working in a collaborative environment and celebrate continuous improvement. We also seek people that strongly resonate with our Core Tenets: Embrace the Journey, Stay Curious, Be Exceptional, and Succeed Together!
</b></p><p></p><p>Come join the 5x J.D. Power certified program recognized for providing an &quot;An Outstanding Customer Service Experience&quot; for Phone support*!
</p><p>This Contact Center Support Expert position provides customer service and troubleshooting support for Delta Faucet Company products via telephone, such as faucets, fixtures, etc. You will utilize critical thinking skills to provide support services to customers such as consumers, plumbers, and dealers with varying levels of faucet and fixture knowledge. As a Contact Center Support Expert, you will support various call types via voice support. This position will handle customer interactions by delivering a &ldquo;Best in Class&rdquo; approach. You will accomplish this by responding quickly on the telephone with intelligence and etiquette.
</p><p></p><p><b>How you will help us </b><b><i>Succeed </i></b><b>together:
</b></p><ul><li><div>Must be 18 years or older
</div></li><li><div>Availability to work Monday - Saturday 9 am - 6 pm
</div></li><li><div>Ability to work in-office 100% of the time
</div></li><li><div>Availability to work Saturdays and holidays
</div></li><li><div>Ability to quickly identify a customer&rsquo;s challenge and provide an appropriate solution
</div></li><li><div>Ability to work in a stationary cubicle environment that requires sitting for long periods
</div></li><li><div>Superior customer service, patience, and communication skills
</div></li><li><div>Comfortable with technology and possess the ability to navigate within multiple systems, multiple screens, etc.
</div></li><li><div>Proficient typing skills
</div></li></ul><p></p><p><b>How you can </b><b><i>Stand </i></b><b>out:
</b></p><ul><li>Interest or experience in DIY home repair
</li></ul><div></div><div><div>Learn more about our amazing partner, Delta Faucet Company, at About Delta Faucet Company
</div><div></div><div>*J.D. Power 2026 Certified Customer Service ProgramSM recognition is based on successful completion of an evaluation and exceeding a customer satisfaction benchmark through a survey of recent servicing interactions. For more information, visit What is a J.D. Power Award? .
</div></div><div></div><div><b>Equal Opportunity Employer M/F/D/V</b></div></div></div>

Contact Center Support Expert

<p></p><div><div><p>Empowering communities through accessible, inclusive, and compassionate care, this is the work we do every day.</p>
<p>
At Jane Pauley Community Health Center, every role is connected to something bigger. As a Federally Qualified Health Center (FQHC), we deliver integrated, whole-person care to individuals and families across Indiana, regardless of income or insurance status.</p>
<p>
Our teams work at the intersection of clinical excellence and community impact, supporting underserved populations while building a culture rooted in collaboration, respect, and growth. Here, you are not just joining a workplace, you are becoming part of a mission that truly matters.</p></div><br>
<p></p>
<p>
The Patient Access Specialist ensures timely access to provider services by serving as the first point of contact for patients and referring providers. In this role, you'll answer and triage patient calls, schedule appointments, and verify insurance and demographic details all while providing a professional, supportive, and compassionate experience.</p>
<p>
This position has the potential for remote work, with reliable internet access required.</p>
<p><b>
Job Responsibilities (include but are not limited to):</b></p>
<ul>
<li>Answer, triage, and process requests for new patient appointments with both primary and specialty providers.</li>
<li>Schedule appointments that align with patient preferences and insurance requirements.</li>
<li>Collect and verify patient demographics and insurance information.</li>
<li>Coordinate with provider offices to ensure smooth transfer of patient information.</li>
<li>Accurately document scheduled appointments, referrals, and demographic data in the EHR.</li>
<li>Handle a high volume of requests efficiently while maintaining an excellent customer experience.</li>
<li>Promote teamwork, cooperation, and continuous improvement across departments.</li>
<li>Maintain professionalism in all interactions with patients, peers, providers, and leadership.</li>
</ul>
<p>Required Skills and Qualifications</p>
<ul>
<li>High school diploma or GED equivalent required.</li>
<li>At least 1 year of experience in a healthcare setting using computerized scheduling software.</li>
<li>Excellent computer skills with strong organization and attention to detail.</li>
<li>Previous call center experience preferred.</li>
<li>Bilingual English/Spanish strongly preferred. If bilingual, employees must complete the Bridging the Gap Program within one year of employment.</li></ul><p></p><div><br>
<h3 class="jobSectionHeader"><b>
Why You'll Love Working Here</b></h3>
<ul><li><b>Purpose-driven work</b> that directly impacts access to care across our communities</li>
<li><b>Robust benefits package</b> (medical, dental, vision) designed to support you and your family</li>
<li><b>Generous PTO</b> because we believe caring for others starts with caring for yourself</li>
<li><b>401(k) with employer contribution</b> to help you plan for what's ahead</li>
<li><b>Life and disability coverage</b> for peace of mind</li>
</ul>
<p>Here, you are not just filling a role&mdash;you are helping shape healthier communities and advancing equitable care every day!</p></div></div><p></p>

Patient Access Specialist

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