customer service representative

call center -appointment scheduler specialist ( day or night ) Jobs in Indianapolis

contact representative (call center) Jobs in Indianapolis

contact representative (call center)

customer care representative ii Jobs in Indianapolis

customer care representative ii

customer service representative (flexible working hours) Jobs in Indianapolis

contact representative call center

Elevance health inc

Job Overview Elevance Health Inc. is a leading health organisation committed to improving lives and communities and making healthcare simpler. We are currently seeking an experienced and dedicated Customer Care Representative II to join our team. This full-time role, based in our office in Indianapolis, Indiana, United States, is a fantastic opportunity for a professional who is passionate about delivering outstanding customer service. As a key member of our team, you will be responsible for handling complex customer enquiries and ensuring a seamless, positive experience for our members. Responsibilities  <ul><li>Serve as a primary point of contact for members, handling enquiries and issues via telephone, email, and digital channels with a high degree of professionalism.</li><li>Provide accurate, comprehensive, and timely information regarding our services, policies, and procedures.</li><li>Analyse and resolve customer concerns, taking ownership of issues from initial contact through to resolution.</li><li>Maintain precise and detailed records of all customer interactions and transactions in our CRM system.</li><li>Escalate complex or unresolved cases to senior team members or other departments as appropriate.</li><li>Adhere strictly to company guidelines and data protection regulations to ensure customer confidentiality and security.</li><li>Contribute to team goals by meeting and exceeding performance metrics for quality, efficiency, and customer satisfaction.</li><li>Proactively identify opportunities to improve processes and enhance the customer experience.</li></ul> Qualifications  <ul><li>Proven experience in a customer-facing role, ideally within a call centre or the healthcare sector.</li><li>Exceptional verbal and written communication skills with a clear, professional, and empathetic telephone manner.</li><li>Strong problem-solving abilities and a talent for de-escalating challenging situations.</li><li>Excellent organisational skills, with the ability to prioritise tasks and manage time effectively.</li><li>Proficiency in using Microsoft Office Suite and experience with CRM software.</li><li>A resilient and positive attitude, with a genuine commitment to helping others.</li><li>Ability to work effectively both independently and as part of a collaborative team.</li></ul> Benefits  <ul><li>A competitive hourly wage of $25.00 - $40.00 USD per hour.</li><li>Comprehensive health and wellness benefits.</li><li>Opportunities for continuous professional development and career progression.</li><li>A supportive, inclusive, and dynamic work environment.</li><li>Generous paid time off and holiday allowance.</li></ul>

Customer Care Representative II

Robert Half

<div>
 
 We are looking for a Customer Service Representative to support our nation's veteran members and callers with professionalism, patience, and care in Indianapolis, Indiana. This contract opportunity with permanent potential is ideal for someone who enjoys helping others, handling questions efficiently, and delivering a positive service experience in every interaction. In this role, you will contribute to a non-profit organization dedicated to serving veterans, their families, and the broader community while ensuring each inquiry is handled accurately and respectfully.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 &bull; Respond to incoming customer inquiries by phone and other communication channels with courtesy, empathy, and clear follow-up.
 
 
 &bull; Use several systems and applications at the same time to access records, update information, and complete service tasks efficiently.
 
 
 &bull; Investigate customer concerns, identify practical solutions, and route more complex matters to the appropriate team when necessary.
 
 
 &bull; Enter and maintain customer information with a high level of accuracy while documenting interactions according to established procedures.
 
 
 &bull; Apply current policies and adapt quickly to updated workflows, changing priorities, and new tools as business needs evolve.
 
 
 &bull; Work closely with coworkers and supervisors to maintain strong service levels and support a cooperative team environment.
 
 
 &bull; De-escalate challenging conversations through active listening, professionalism, and solution-focused communication.
 
 
 &bull; Maintain dependable attendance and adhere to scheduled shifts to ensure consistent coverage for customers.
 
 
 
 
 Requirements:
 
 
 
 
 &bull; Must have prior experience in call center support or a similar inbound calling customer-facing role.
 
 
 
 &bull; Strong verbal and written communication skills with the ability to listen carefully and respond professionally.
 
 
 &bull; Comfort navigating multiple computer systems, screens, and applications in a fast-paced environment.
 
 
 &bull; Solid data entry skills with close attention to detail and accuracy.
 
 
 &bull; Working knowledge of basic office tools, including Microsoft Word and Microsoft Excel.
 
 
 &bull; Good judgment in resolving issues, troubleshooting concerns, and determining when escalation is needed.
 
 
 &bull; Reliable attendance, punctuality, and a consistent commitment to team and customer support.
 
 
 TalentMatch
 
 &reg;
 
 
 
 
 Robert Half is the world&rsquo;s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
 
 
 
 
 Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
 
 
 
 
 All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
 
 
 
 
 &copy; 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking &ldquo;Apply Now,&rdquo; you&rsquo;re agreeing to Robert Half&rsquo;s Terms of Use and Privacy Notice.
 
</div>

Customer Service Representative

Everwise Credit Union

<div>Job Description:
Position Summary :
Responsible for providing high quality service on a wide variety of general financial services. This role is also responsible for the sales and servicing of all credit union products and services, while focusing on building relationships and expanding EVERWISE CREDIT UNION&rsquo;s wallet share.
Primary Responsibilities and Duties:
<ul><li>Maintains a high level of member service in accordance with the EVERWISE CREDIT UNION Service Expectations.
</li><li>This position will perform a broad variety of member service functions with accuracy and in a timely manner. These functions may include, but are not limited to, cash handling, financial transactions, account maintenance, opening new accounts, operating an ITM (Interactive Teller Machine) and supporting MCC (Member Contact Center)
</li><li>Responsible for maintaining a high level of confidentiality about member account information.
</li><li>Meets or exceed established referral and sales goals, by listening for clues in conversations, asking open-ended questions, assisting with product promotions, or referring the member to the appropriate partner to address their need.
</li><li>Assists in outbound call efforts by reviewing, updating and calling on prospect lists, following up with members and calling on call campaigns regularly.
</li><li>May assume additional retail functions including, but not limited to drawer audits, member account maintenance, and vault duties.
</li><li>Comply with the credit union Check Cashing, Cash Control and Transaction Approval Limits policies. For example, Reg CC, SAR, CTR, Check handling, Reg D, BSA etc.
</li><li>Volunteers for special projects within the scope of job responsibilities.
</li><li>Responsible for problem solving through research, using open-ended questions, and consistent follow up to ensure member satisfaction.
</li><li>Assumes additional duties and responsibilities as assigned by supervisor/manager and as necessary for the continued growth and advancement of the Credit Union.
</li></ul>Knowledge/Skills:
<ul><li>Excellent human relation skills needed to interact with the membership in a professional environment including listening skills, and verbal/written communication
</li><li>Ability to proactively problem solve by demonstrating concern and empathy while seeking a solution that is in the best interest of the member and EVERWISE CREDIT UNION.
</li><li>High level of EVERWISE CREDIT UNION product knowledge with a full understanding of needs-based selling.
</li><li>Proficient cash handling skills.
</li><li>Ability to work in a fast-paced diverse and universal environment.
</li><li>Practical application and general understanding of various computer applications
</li><li>Ability to lift to 15 pounds at times due to coin bags and boxes of rolled coin.
</li></ul>Minimum Requirements:
<ul><li>High School Diploma, GED or equivalent certification.
</li><li>Six months of retail sales and/or cash handling experience or equivalent experience within a financial institution or related field preferred
</li></ul>Base pay: Starting at $19.25/hour.
Pay is dependent upon the pay range and the incumbent&rsquo;s knowledge, skills and experience.
Everwise is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.</div>

Universal Banker

Indianapolis Public Schools

<div>WELCOME TO INDIANAPOLIS PUBLIC SCHOOLS!
At IPS, we believe in the transformative power of education. We work collectively every day to prepare our students for success in the classroom and in life by providing equitable, high-quality educational experiences across our family of schools. IPS is a place to make an impact, grow your career, and ensure every student has access to a high quality education, all while earning a good living in a district on the move. While the work is challenging, it is deeply meaningful and impactful. We seek innovators and trailblazers who bring varying experiences and expertise and share our belief that every child deserves access to an exceptional education. As part of TeamIPS, you&rsquo;ll create lasting connections, find a sense of belonging, and feel supported to make a meaningful difference in students&rsquo; lives. 
In return, no matter your role here, we expect a commitment to excellence and accountability. You&rsquo;ll be held to high standards. Resilience and passion are key&mdash;you must be adaptable, handling adversity with flexibility while putting students at the heart of everything you do. Ethical conduct, clear communication, and mutual respect are fundamental. Being a dependable, collaborative team player who builds meaningful relationships is essential. 
Together, we are Proving What&rsquo;s Possible by building a community where everyone belongs and each student has the opportunity to fulfill their potential. 
A TEACHING CAREER IN IPS OFFERS&hellip;
Purpose and Impact:<ul><li>
Students First: Teaching for IPS is a rewarding opportunity to support bright, curious students as they shape their futures. We hold ourselves to the highest expectations of excellence, focusing on students&rsquo; holistic needs during their educational journey with us.</li><li>
Community: Working in a school means it is your home away from home, and you have a school family who supports you and leads with empathy and vision.</li></ul> 
Professional and Personal Growth:<ul><li>
Grow Your Career: We offer professional development and career advancement opportunities, including dedicated mentorship programs for early career teachers.</li><li>
Generous Compensation: We&rsquo;re proud to offer the highest teacher starting pay in Indianapolis and one of the most competitive in the state, with teachers earning $53,460 - $94,000 depending on experience, plus a generous benefits package. Our teacher salaries are continually on the rise, as IPS regularly advocates for stronger teacher compensation.</li><li>
Access to Financial Benefits: Working in IPS makes it possible to benefit from federal programs such as Public Service Loan Forgiveness (PSLF) or Teacher Loan Forgiveness (TLF), helping reduce the financial burden of student loans. 
</li></ul> 
﻿Work-Life Balance and Well-being:<ul><li>
Comprehensive Health Insurance: Access top-tier health plans covering medical, dental, and vision needs, plus IPS offers a private clinic for staff and their families through our partners at Ascension St. Vincent.</li><li>
Flexible Wellness Leave: Take the time you need to care for yourself and your family with our generous leave policies. Teachers receive 70 hours of sick leave in their first year (56 hours annually after) for illness, family, or mental health, plus three personal days, two floating holidays, and school breaks. Unlimited accumulated sick leave adds flexibility, supporting teachers&rsquo; health and work-life balance.</li><li>
Incentivized Discounts through IPS Wellness Program: Opportunities to earn hundreds of dollars off your medical premium by participating in proactive and simple health screenings, plus discounted group fitness classes, health and fitness assessments, personal training, and more.</li></ul><h4 class="jobSectionHeader"> 
WHAT WE EXPECT...</h4>
Commitment to Excellence:<ul><li>
High Standards: Strive for the very best in all you do, maintaining high standards for yourself, your students, and your colleagues. Embrace lifelong learning and adapt to new teaching methods and challenges.</li><li>
Educational Equity: IPS is deeply committed to breaking down systemic inequities. We do this by &ldquo;walking the walk&rdquo; on new policies and practices, building diverse and inclusive classrooms and staff teams, and ensuring our environments are grounded in our values of respect, inclusivity, and educational equity.</li></ul> 
Resilience and Passion:<ul><li>
Dedication to Students: Put students at the heart of your work. Be passionate about their success and well-being.</li><li>
Adaptability: Handle adversity with resilience and flexibility. Be prepared for a dynamic work environment.</li></ul> 
Professional Integrity:<ul><li>
Ethical Conduct: Uphold the highest standards of professionalism and integrity. Act responsibly and respectfully toward all individuals, communicate with candor and care.</li><li>
Team Player: Be dependable, punctual, and collaborative, contributing positively to our supportive work environment.</li></ul><h4 class="jobSectionHeader"> 
JOIN US!</h4>
Indianapolis Public Schools is more than a workplace; it&rsquo;s a community where purpose, impact, and belonging come together to help Prove What&rsquo;s Possible &ndash; in your career and in your school. If you&rsquo;re ready to embrace challenges, strive for excellence, and make a meaningful impact, IPS is the place for you. 
SUMMARY OF ESSENTIAL JOB FUNCTIONS:
The Writing Center Specialist will provide strategic development and implementation of IPS&rsquo;s school-based writing centers. The Writing Center Specialist will plan and carry out activities within the high school-based Writing Center through collaborative relationships with other staff and departments and with community and university partners and tutors. This is a 10 month certified position which reports to the Writing Center Coordinator. 
QUALIFICATIONS:
Masters Degree or Master of Fine Arts in writing, English, or a related field; Must hold or be in position to obtain valid Indiana State Teacher's License in Secondary ELA. Should have experience as a teacher or tutor at the high school or college level. Other mentorship or volunteer experiences applicable. 
 ESSENTIAL DUTIES AND RESPONSIBILITIES:
The following outlines what your core duties and responsibilities will be for this position and provides a sample overview of what your day-to-day may look like.
Core Duties and Responsibilities<ul><li>
Provides students the opportunity to improve their writing skills by overseeing the development and delivery of effective tutoring programs, increasing the awareness of the service and benefits of writing support, evaluating the effectiveness of the writing support efforts, and improving student confidence in their voice and authority, in service of opening doors in educational, professional, and creative opportunities.</li><li>
Assures effective writing support for students by selecting, training, scheduling, and volunteers, planning and implementing training and professional development opportunities for volunteers, reviewing and selecting tutoring materials, expanding the selection of writing resources available online to students, based on curriculum-specific assignments and supports.</li><li>
Increases the reach of the Writing Center by working with university sponsors, community partners, and other IPS specialists to share best practices and create an equitable network to serve all students in the district and to help sustain the initiative into the future.</li><li>
Assists in academic year scheduling of walk-in hours, standing appointments, workshops, and classroom utilization for the writing center; ensures access to students by scheduling, announcing, and maintaining regular office hours.</li><li>
Coordinates volunteer writing tutors and ensures volunteers have passed required background checks through HR and have required training.</li><li>
Works closely with teachers, support staff, building administration, and district administration.</li><li>
Manages data collection for writing appointments.</li><li>
Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.</li><li>
Maintains a positive, energetic, solution driven demeanor in all interactions with students, staff, and families.</li><li>
Performs other duties as assigned.</li></ul> 
&ldquo;Day In the Life&rdquo; Overview
On a regular day, as the Writing Center Specialist, you might:<ul><li>
Work with students to refine their writing skills for high school and postsecondary success</li><li>
Work with community partners to develop long-lasting relationships and programs</li><li>
Work with high school leaders and teachers to plan curricular supports</li><li>
Collaborate with the Future Center staff to support students&rsquo; preparedness for their three E&rsquo;s</li><li>
Provide updates and information to schools and families to ensure access to and use of the writing centers</li><li>
Ensure all writing center appointments are successfully completed by facilitating connections between students and volunteer tutors</li></ul> 
WHAT YOU&rsquo;ll BRING: SKILLS AND MINDSETS
As an ideal candidate for this role, you will be able to achieve the following:<ul><li>
Excellent communication skills and strong analytical and writing capabilities</li><li>
Clear written and verbal communication with a diverse staff community</li><li>
Rapport with students, families, staff, and community members through strong relationship building</li><li>
Knowledge of university-style writing center best practices</li><li>
Effective analysis of data to drive decision making</li><li>
Close attention to detail coupled with the ability to exercise good judgment</li><li>
Proactive, able to anticipate conflicts before they arise</li><li>
Ability to work well independently as well as collaboratively</li><li>
Ability to execute meetings, calls and emails with professionalism, courtesy and accuracy</li><li>
Ability to effectively allocate and prioritize time to several tasks to ensure completion</li></ul> 
SUPERVISORY RESPONSIBILITIES: None. 
LANGUAGE SKILLS: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to effectively present information in one-on-one, small group, and large group situations. 
MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. 
REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. 
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and use hands to find, handle, or feel. The employee frequently is required to talk or hear. The employee is required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus. 
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to wet and humid conditions and outside weather conditions. The noise level in the work environment is usually moderate. 
DISCLAIMER:
The above job description is designed to denote the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job.</div>

Writing Center Specialist

Heartland Dental

Remote Call Centre Appointment Scheduler Company: Heartland Dental Location: Remote (United States Based) Employment Type: Full-Time Salary: $28 - $42 USD per hour About Heartland Dental Heartland Dental is a leading Dental Support Organisation (DSO) dedicated to providing world-class, non-clinical administrative support to dentists, hygienists, and their teams. What started with a single dental practice has grown into a network supporting over 2,800 doctors in more than 1,700 locations across the United States. Our unique, doctor-led culture and business model empower dental professionals to focus on delivering the highest quality patient care while we manage the day-to-day administrative workflow. Our mission is to support dental teams as they serve their communities, enabling them to build exceptional careers and deliver outstanding value. Job Overview We are seeking a motivated and detail-oriented Remote Call Centre Appointment Scheduler to join our dedicated team. In this vital role, you will be a crucial first point of contact for patients, responsible for efficiently managing appointments across numerous supported dental practices. The ideal candidate is an exceptional communicator with a passion for delivering excellent customer service and the ability to thrive in a fast-paced, remote environment. This position offers flexibility with both day and night shifts available. Key Responsibilities • Professionally handle high volumes of inbound and outbound calls to schedule, confirm, and reschedule patient appointments. • Accurately manage and coordinate appointment diaries for multiple dental practices, ensuring optimal scheduling and efficiency. • Provide patients with essential information regarding dental services, practice locations, and appointment preparation. • Meticulously update and maintain patient records within our database with a high degree of accuracy. • Deliver an outstanding level of customer service, resolving patient enquiries with empathy and professionalism. • Collaborate effectively with internal teams and dental practice staff to ensure a seamless patient experience. • Consistently meet and exceed individual and team performance targets. Qualifications and Skills • Proven experience in a customer service, call centre, or appointment scheduling role is essential. • Exceptional verbal and written communication skills with a professional and courteous telephone manner. • Strong organisational and multitasking abilities, with a keen eye for detail. • Proficiency in using computers and familiarity with CRM systems or scheduling software. • A self-motivated individual with the discipline to work effectively in a remote setting. • The flexibility to work various shift patterns to meet business needs, including days and/or nights. • Previous experience in the dental or healthcare industry is highly desirable but not required. BENEFITS<ul><li>401(k)</li><li>401(k) Matching</li><li>AD&amp;D Insurance</li><li>Health Insurance</li><li>Health Savings Account</li><li>Dental Insurance</li><li>Disability Insurance</li><li>Vision Benefits &amp; Discounted Services</li><li>Employee Assistance Program</li><li>Employee Discount</li><li>Life Insurance</li><li>Opportunities for Advancement</li><li>Paid Time Off</li><li>Paid Training</li><li>Professional Development Assistance</li><li>Referral Program</li></ul>

Call Center -Appointment Scheduler Specialist ( Day or Night )

Publicis Sapient

Job Overview Publicis Sapient, a global leader in digital business transformation, is seeking a motivated and results-oriented Appointment Setter to join our team. This is a Full-Time, fully Remote position supporting our US-based operations. The successful candidate will be a crucial first point of contact for prospective clients, responsible for generating high-quality leads and scheduling qualified appointments for our sales executives. This role is ideal for a proactive individual with excellent communication skills who is passionate about contributing to the growth of a dynamic and forward-thinking organisation. Responsibilities - Proactively engage potential clients through outbound calls, emails, and social media channels. - Clearly and professionally articulate the value proposition of Publicis Sapient's services. - Qualify leads against established criteria to ensure they are a good fit for our solutions. - Schedule discovery calls and product demonstrations for the senior sales team. - Meticulously maintain and update client information and communication records within our CRM system. - Consistently meet and exceed weekly and monthly targets for qualified appointments set. - Collaborate with the sales and marketing teams to refine lead generation strategies and improve campaign effectiveness. Qualifications - Proven experience in a similar role, such as an Appointment Setter, Sales Development Representative, or Telesales Executive. - Exceptional verbal and written communication skills with a confident and professional telephone manner. - Strong organisational skills and the ability to manage multiple priorities effectively. - A self-starter attitude with the drive to achieve targets and work independently in a remote setting. - Resilience and a positive mindset when handling objections. - Proficiency in using CRM software and the Microsoft Office suite. - Experience within the technology, consulting, or digital marketing industry is highly desirable. Benefits - A competitive hourly rate of $25 - $35 USD, commensurate with experience. - The flexibility and convenience of a fully remote working arrangement. - The opportunity to be part of a globally recognised and respected organisation. - A collaborative and supportive team culture that encourages growth. - Career development opportunities within a leading digital transformation consultancy.

Appointment Setter (Remote)

Relevant Industrial

<div>Description: 
This is a Materials Coordinator position that is responsible for coordinating and expediting the flow of materials, parts, and assemblies according to production and shipping schedules.
Position Responsibilities
The Material Coordination position responsible for order processing, shipping, inbound material, after hours support, inventory control, maintaining clean warehouse work areas, packaging materials, equipment maintenance, mail postage, and Service support. The position plays a key role in internal and external customer service in regards to inbound and outbound material.
Responsibilities include but are not limited to:<ul><li>Processing all sales order shipments in an efficient and timely manner. A timely manner is within 24 hours of receipt of pick ticket or item receipt from on inbound purchase order.</li><li>Verifying the quantity and the description of the material being shipped matches what is printed on the packing slip</li><li>Ensure all credit card orders are processed before material is shipped</li><li>Ensuring that all product and material is shipped to the correct address</li><li>Responsible for international shipments (inbound and outbound), including preparing packing lists, bills of lading, commercial invoices, and all other required paperwork; arranging and coordinating shipments with carriers; prepares import/export documents and packaging goods in accordance with established procedures and guidelines</li><li>May need to calculate value of duties and tariffs due on transported goods</li><li>Familiar with standard concepts, practices, and procedures related to import/export shipments</li><li>Processing all receipt of goods in an efficient and timely manner. A timely manner is within 24 hours of delivery of material.</li><li>Verifying the quantity and the description of the material being received matches what is printed on the packing slip.</li><li>Advise purchasing of product returns for credit and any discrepancies in shipments for Purchase Orders.</li><li>Providing configuration support prior to shipment</li><li>Assist in managing the Will Call shelf by advising the Inside Sales representative if an order is left on the shelf for more than 5 days.</li><li>Call couriers for pickup as needed, i.e. Hot Shot Delivery, FedEx, DHL, UPS, Freight Lines, etc.</li><li>Ensure all inbound material is promptly and correctly routed, i.e. inbound purchases for orders vs. stock, inbound repairs, parts that should be routed to EPG, office materials.</li><li>Assist in handling of customer sales returns. Inspect returned items for condition and advise if credit can be issued.</li><li>Must support after hours emergency calls as needed</li><li>Run mail through postage and drop outgoing mail in the mailbox on a daily basis</li><li>Ensure all work areas are clean and organized including: work stations, packaging area, stock area, dock area, and warehouse staging areas. Areas are to be completely swept and all debris picked up and properly disposed each day. Boxes that cannot be re-used should be thrown away and empty all trash containers into the outside garbage bin as needed.</li><li>Order appropriate amount of shipping and office supplies as needed</li><li>Make sure that boxes, peanuts, crimped brown paper, foam, and other type of packing that can be re-used are neatly organized, stacked, and not allowed to fall on the floor</li><li>Shipping equipment such as: postage machine, shipping manifest equipment, computer and packing slip printer, Instapak machine and table should be kept clean and in good working order.</li><li>Perform cycle counts on a routine basis as directed by management</li><li>Research and resolve discrepancies related to inventory</li><li>Assist with annual physical inventory counts</li><li>Report inventory discrepancies to management for review and / or adjustment.</li><li>Identify and correct any unsafe conditions in the work environment</li><li>Any other duties as assigned by management</li></ul>
Requirements: 
Position Requirements<ul><li>High School Diploma or equivalent</li><li>Computer literate and proficiency in Windows, E-mail, and an Order Management System.</li><li>Ability to use Microsoft Word and Excel is a plus</li><li>Ability to use common office equipment: phone, calculator, PC, etc.</li><li>Self-starter that takes an initiative to get the job done, go beyond tasks that are routine, and with little or no direct supervision</li><li>Excellent communication skills both verbal and written with Customers, Vendors, and Relevant Solutions personnel</li><li>Desire to provide the highest level of customer service</li><li>Ability to cross-train into other value add activities</li><li>Must be able to prioritize work and keep accurate and detailed records</li><li>Must have effective analytical, organizational and problem solving skills</li><li>Ability to follow complex instructions and operating procedures</li></ul>
Physical Requirements<ul><li>Medium work: Exerting up to 50 pounds of force occasionally and/or up to 25 pounds of force constantly to move material for inbound and outbound shipping as well as into inventory.</li><li>Must be able to use dollies and pallet jacks to safely move heavy material when required</li><li>Must be able safely drive a forklift to load and unload trucks or move material around in the warehouse (training to be provided onsite)</li><li>Must be able to use and maintain Instapak Machine (training to be provided onsite)</li><li>Must have good visual acuity</li></ul></div>

Material Coordinator

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