customer service representative (flexible working hours)

case manager

contact representative (call center) Jobs in Indianapolis

contact representative (call center)

customer service representative Jobs in Indianapolis

customer service representative

customer service representative (flexible working hours) Jobs in Indianapolis

front desk agent

contact representative call center

Finish Line

<div><div><div>Job Description
</div></div><div><div><div><div><div><div><div><div><div><p><b>**Monday through Friday 8:00am to 5:00pm**
</b></p><p></p><p>The <b>HR Coordinator </b>position is a key, employee facing role within the JD North America People Regional Business Services model. The Regional Business Services function is responsible for supporting all US businesses within the JD Group, including JD Sports, Finish Line, Finish Line Macy&rsquo;s, Shoe Palace, Nice Kicks, Downtown Locker Room (DTLR), and Hibbett. This position provides world class &ldquo;customer&rdquo; service to employees, and delivers a premium employee experience, by responding to service tickets, assisting with compliance-related issues, and managing various HR processes. This position requires an individual with excellent communication skills, strong attention to detail, and the ability to work independently.
</p><p></p><p>Key responsibilities include responding to tickets, emails, and/or calls to resolve employee issues, or escalate these issues to specialist teams within the People Department. The role also helps with I-9/E-Verify and minor compliance, answering general employee inquiries, and maintaining data in our HRIS system. The HR Coordinator conducts periodic data audits, manages invoicing for HR activities and supports special HR and compliance projects. This role involves regular interaction with business leaders, supervisors, and employees to ensure the smooth operation of HR processes and the enhancement of the employee experience. This individual will effectively exhibit JD Finish Line&rsquo;s core values of Customer, People, Winning, Community, and Financial Responsibility in everything they do by performing the following main duties:
</p><ul><li><p>Respond promptly and effectively to Jira tickets, ensuring adherence to Service Level Agreements (SLAs) and providing resolutions within the stipulated time frame.
</p></li><li><p>Support improvement and refinement of processes concerning Recruiting, Hiring, Onboarding, Change Job, and Termination to enhance employee experience.
</p></li><li><p>Provide support and resolution for any I-9/E-Verify compliance issues, ensuring all documentation is accurate and up-to-date.
</p></li><li><p>Provide accurate and timely information as a point of contact for general HR-related inquiries from employees.
</p></li><li><p>Appropriately escalate and assign tickets to the relevant departments such as Payroll, Benefits, and HRIS for specialized handling.
</p></li><li><p>Review ticketing system dashboards regularly to track ticket status and generate reports for analysis and process improvement.
</p></li><li><p>Manage the submission process for promotional background checks, ensuring timely and accurate completion, and communication with managers.
</p></li><li><p>Accurately enter new hire information into various support systems, maintaining the integrity of employee data.
</p></li><li><p>Responsible for the input, maintenance, audit, extraction, manipulation, and analysis of confidential HR data from the HCM System across various modules (e.g., Recruitment, Talent Management, Employee Records).
</p></li><li><p>Conduct regular data audits to ensure the consistency and accuracy of information in the HCM System.
</p></li><li><p>Manage and process invoices related to HR activities, ensuring accurate and timely payments.
</p></li><li><p>Lead and deliver HR initiatives from inception to completion, including creating and maintaining reports to track progress.
</p></li><li><p>Coordinate with the benefits team on ticket ordering for employee perks (e.g., zoo, carwash, and movie tickets).
</p></li><li><p>Assist with audit processes related to Open Enrollment, ensuring compliance and accurate record-keeping
</p></li></ul><p></p><p><b>Required Education and/or Experience
</b></p><p></p><p>Associate&rsquo;s degree (A.S.) from a two-year college or university and at least 1 &ndash; 2 years related experience and/or training; or equivalent combination of education and experience. Relevant experience can come in a plethora of different environments, including customer facing service industries like retail, customer service industries like a call center, HR roles, or any other administrative support positions. Internal JD Group experience is always preferred.
</p><p></p><p><b>Required Computer and/or Technical Skills
</b></p><p></p><p>Should have strong knowledge and abilities with end user computing platforms like Microsoft/Google Suite applications and ticketing management systems. Must be able to navigate and administer HRIS solutions, with Workday experience being a plus.
</p><p></p><p><b>Physical Demands
</b></p><p></p><p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
</p><ul><li><p>Sit for more than 6 hours per shift
</p></li><li><p>Use hands to finger, handle and feel
</p></li><li><p>Reach with hands and arms
</p></li><li><p>Talk and/or hear
</p></li><li><p>Walk or move from one location to another
</p></li><li><p>Periodically may need to climb, balance, stoop, kneel, or crouch
</p></li><li><p>Lift and/or move up to 10 pounds regularly and up to 50 pounds occasionally
</p></li><li><p>Punctuality and regular attendance consistent with the company&rsquo;s policies are required for the position.
</p></li><li><p>Average work week is 35-40 hours, which can vary depending on business needs.
</p></li><li><p>The work environment for this position is a moderately noisy office setting.
</p></li></ul><p></p><p><i>The company reserves the right to modify this job description with or without notice. Employees may be asked to perform additional duties outside of normal job scope on a temporary basis per company policy.
</i></p><p></p><p><i>#LI-DNI
</i></p></div></div></div></div></div></div></div></div></div><p><i>This job description is not intended to cover all aspects, duties, and/or responsibilities required of employees. Employees may be asked to perform additional duties outside of normal job scope on a temporary or permanent basis per company policy. The company reserves the right to modify this job description with or without notice.
</i></p><p></p><p><b>EEO Statement:
</b></p><p>The Finish Line, Inc. is an Equal Employment Opportunity employer and is committed to complying with all federal, state, and local EEO laws. The Finish Line, Inc. prohibits discrimination against employees and applicants for employment based on race or color, religion or creed, national origin, alienage or citizenship status, marital status, sex, pregnancy status, age, military status, disability, or any other characteristic or class protected by law. The Finish Line, Inc. provides reasonable accommodations in accordance with applicable laws, including for disabilities, pregnancy, and religious practices.<br>
</p><p><br>
<b>Need accessibility assistance to apply?
</b><br>
Applicants who require accessibility assistance to submit an employment application can either call Finish Line at (317) 613-6890 or email us at talentacquisition@finishline.com. A member of our Talent Acquisition team will respond as soon as reasonably possible. (This email address and phone number is only for individuals seeking accommodation when applying for a job.)</p></div>

HR Coordinator (First Shift)

Crowe llp

<p><strong>Customer Service Representative</strong><br /><br /><strong>Company:</strong> <strong>Crowe LLP</strong><br /><strong>Location:</strong> <strong>Indianapolis, Indiana, United States</strong><br /><strong>Employment Type:</strong> <strong>Full-Time</strong><br /><strong>Salary:</strong> <strong>$20 - $30 USD per hour</strong><br /><br /><strong>Job Overview</strong><br /><br />Crowe LLP, a leading global accounting firm, is seeking a dedicated and professional <strong>Customer Service Representative</strong> to join our dynamic team in <strong>Indianapolis, Indiana</strong>. As one of the 10 largest accounting firms in the country by annual revenue, we are committed to excellence and providing an environment where our staff can thrive. The successful candidate will be the first point of contact for our valued clients, providing exceptional support and ensuring a seamless service experience. This is a fantastic opportunity for an individual with a passion for client satisfaction to build a career within a prestigious organisation.<br /><br /><strong>Responsibilities</strong><br /><br />- Serve as the primary point of contact for client enquiries, handling communications via telephone, email, and other digital platforms.<br />- Provide accurate and timely information regarding our tax, audit, and advisory services.<br />- Resolve client issues and complaints efficiently and professionally, escalating complex cases to the relevant internal teams when necessary.<br />- Maintain and update client records with a high degree of accuracy in our CRM system.<br />- Assist with administrative tasks related to client account management and support.<br />- Uphold the firm's commitment to confidentiality and professional standards in all interactions.<br />- Gather client feedback to help us continuously improve our service delivery.<br /><br /><strong>Qualifications</strong><br /><br />- Proven experience in a customer service or client-facing role is essential.<br />- Exceptional verbal and written communication skills with a professional and empathetic telephone manner.<br />- Strong problem-solving skills and the ability to think critically under pressure.<br />- High level of proficiency with Microsoft Office Suite and experience using CRM software.<br />- Excellent organisational and time-management skills, with the ability to manage multiple priorities effectively.<br />- A keen eye for detail and a commitment to accuracy.<br />- Previous experience within a professional services or financial services environment is advantageous but not required.<br /><br /><strong>Benefits</strong><br /><br />At Crowe LLP, we invest in our people. We are proud to offer a supportive and rewarding work environment where you can grow your career. Our benefits include:<br /><br />- A competitive compensation package.<br />- Extensive training programmes and dedicated mentoring to support your professional development.<br />- A clear career path with opportunities for merit-based promotions.<br />- The ability to move among different business units to broaden your experience and skills.<br />- The opportunity to work for a globally recognised leader in the accounting industry.</p>

Customer service representative

Community Health Network

<div><div><div><div>Category</div>
<div>Professional &amp; Business Support</div>
</div><div><div>Job Family</div>
<div>Information Technology</div>
</div><div><div>Department</div>
<div>IT Server Support</div>
</div><div><div>Schedule</div>
<div>Full-time</div>
</div><div><div>Facility</div>
<div>Shadeland Station</div>
<div><p>Shadeland Ave<br>
Indianapolis, IN 46256<br>
United States</p></div>
</div><div><div>Shift</div>
<div>Day Job</div>
</div><div><div>Hours</div>
<div>8:00am - 5:00pm, Monday - Friday, with on-call responsibilities and travel required to various CHNw sites.</div>
</div></div><p></p><div><div><p><b>Join Community</b></p><p>
Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, &ldquo;community&rdquo; is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered &mdash; and we couldn&rsquo;t do it without you.</p><p></p><p><b><br>
Make a Difference</b></p><p>
We are seeking a hands-on Enterprise Datacenter Infrastructure Engineer to support critical infrastructure across two core data centers and five regional healthcare campuses. This role involves direct work with physical hardware, troubleshooting server/storage/network equipment, coordinating with other technical teams, and effectively using manufacturer support systems.</p><p></p><p><br>
The ideal candidate has solid hands-on experience in datacenter environments, is comfortable working with hardware, and can navigate vendor support portals to help resolve issues. While the role offers hybrid flexibility for some planning and documentation work, candidates must be able to report to the primary data center locations within a reasonable timeframe when hands-on work is required.</p><p></p><p><br>
Key Responsibilities:</p><ul><li><p>
Perform hands-on installation, configuration, maintenance, and troubleshooting of enterprise servers, storage, and networking hardware in production environments.</p></li><li><p>
Diagnose and resolve hardware and infrastructure issues, working methodically to restore service and prevent recurrence.</p></li><li><p>
Coordinate with Network, Storage, Virtualization, Application, and Facilities teams to plan and execute changes and maintenance activities while minimizing service disruption.</p></li><li><p>
Navigate manufacturer support systems and portals (including Cisco, IBM, Hitachi, and others) to open cases, check compatibility, access firmware and documentation, and leverage vendor resources.</p></li><li><p>
Maintain accurate documentation, runbooks, and procedures for hardware operations and troubleshooting.</p></li><li><p>
Support hardware lifecycle activities including refreshes, firmware updates, and decommissioning.</p></li><li><p>
Participate in on-call rotations and provide on-site support as needed for incidents or scheduled maintenance.</p></li></ul><p></p><p><b><br>
Exceptional Skills and Qualifications</b></p><p>
Applicants for this position should be able to collaborate with others in a team setting, have excellent communication skills, and a positive attitude toward problem-solving.</p><ul><li><p><br>
High School Diploma or GED required.</p></li><li><p>
This position requires a minimal of three-five (3-5) years successfully supporting an Enterprise scale environment and must be knowledgeable at the expert level of current technologies and hardware capabilities of a large-scale enterprise environment required.</p></li><li><p>
Experience with server hardware, familiarity with Cisco, HP, Dell, Fiber Channel, Virtualization, Cloud services preferred.</p></li><li><p>
Performs hands-on experience supporting enterprise-scale datacenter hardware (servers, storage systems, and networking equipment) in production environments.</p></li><li><p>
Practical experience troubleshooting and maintaining physical infrastructure components such as servers, storage arrays, switches, and related hardware.</p></li><li><p>
Ability to coordinate effectively with other technical teams during planned changes and incidents to help minimize operational impact.</p></li><li><p>
Experience working with manufacturer support portals and systems (examples include Cisco, IBM, and Hitachi) to open cases, research compatibility, obtain firmware/updates, and drive issues toward resolution.</p></li><li><p>
Good verbal and written communication skills with the ability to work collaboratively across teams.</p></li><li><p>
Reliable transportation and the ability to report to one of the two primary data center locations within a reasonable response time for hands-on work and incident response. Regular on-site presence at the primary data centers is expected in this hybrid role.</p></li></ul></div>
<p><b>Why Community?
</b></p><p>At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider ALL an integral part of the exceptional patient experience. We PRIIDE ourselves on not having employees but Caregivers. Join our Community as we make a difference in your community.</p></div></div><p></p>

Systems Engineer - Data Center Infrastructure - Hybrid

Indiana University Health

<div><div><p>We are seeking a patient focused <b>Nurse Practitioner or</b><b> Physician Assistant </b>to join our <b>Cardiology/Heart Failure</b> Team at <b>Methodist Hospital!</b></p>
<p><b>Position Details:</b></p>
<ul><li>Full-time, Day Shift
<ul><li>4 10-hour shifts per week</li>
<li>Rotating every 3rd -4th weekend and also rotating holidays</li>
<li>No call</li>
</ul></li><li>100% Inpatient</li>
<li>Join a large, established group of 50 physicians and 27 APPs</li>
<li>Working directly with 4 Physicians and 4 other APP's</li>
</ul>
<p><b>Key Responsibilities:</b></p>
<ul><li>This position will involve inpatient advanced heart failure management including initiation of guideline directed medical therapy advanced therapies, inpatient heart failure consults as well as new admissions/discharges and patient education for heart failure patients.</li>
</ul>
<p><b>Qualifications:</b></p>
<ul><li>Master's Degree Required</li>
<li>ACNP, AGNP, FNP, or PA certifications required</li>
<li>Experienced APP preferred</li>
<li>Open to motivated new graduates depending on prior experience and skill level.
<ul><li>If new graduate, must have ICU/PCU nursing experience or extensive ICU or cardiology experience during clinical rotations.</li>
</ul></li><li>Our ideal candidate must have excellent critical thinking skills, be able to multi-task in a high intensity setting and also have excellent communication skills.</li>
</ul>
<p>IU Health offers a value-based compensation package that includes: group insurance (health, dental, life, disability), 401k with company match, generous PTO, CME allowance/time off, relocation assistance, and malpractice insurance coverage.</p>
<p>See how you can thrive, right here at Indiana University Health</p>
</div>
<h4 class="jobSectionHeader"><b>Community Description</b></h4>
<div><p><b>Indianapolis, Indiana</b>, the 17th largest U.S. city, is a sophisticated city blending charm and culture with a wonderful balance of business and leisure. Residents of this dynamic city enjoy:</p>
<ul><li>Leading educational system and top-ranked universities, paired with a diverse population</li>
<li>Vibrant downtown offering arts, theaters, world-class museums, zoo, concerts and memorials</li>
<li>Named to <i>U.S. News &amp; World Report's</i> 2023-2024 list of the best places to live in the United States</li>
<li>Top ranked international airport: &quot;<i>Best Airport in North America</i>&quot; twelve consecutive years</li>
<li>Ranked by Niche in 2023 as one of the most diverse counties in America, as well as one of the best cities to live in and buy a house in the country</li>
<li>Historic neighborhoods with surrounding cultural districts and low cost of living</li>
<li>Outdoor recreation includes golfing, boating and unique parks</li>
<li>Home of the Colts (<i>NFL</i>), Fever (<i>WNBA</i>), Pacers (<i>NBA</i>), Indians (<i>MiLB</i>), Indianapolis 500 (<i>IndyCar</i>) and the nation's largest half marathon</li>
<li>Close proximity to Chicago, St. Louis<b>, </b>Louisville<b>,</b> and Cincinnati</li>
</ul></div><h4 class="jobSectionHeader"><b>Healthcare System/Hospital Description</b></h4>
<div><p><b>IU Health Methodist Hospital</b> is a regional healthcare leader through its commitment to excellence, accessibility and preeminence. Part of the IU Health Adult Academic Health Center, it is currently ranked by <i>U.S. News &amp; World Report</i> as the top hospital in the state of Indiana, with 13 procedures/conditions rated as high performing.</p>
<p>With 1,000 beds, IU Health Methodist Hospital is a large tertiary referral center with over 130 ICU beds. It serves as the largest trauma center in Indianapolis, as well as a highly subspecialized center for cardiovascular surgery, thoracic surgery, neurosurgery, lung transplantation, and neurocritical care.</p>
<p>IU Health is building a new downtown hospital and campus, which will consolidate operations of the adjacent IU Health Methodist and University Hospitals. Construction for the new hospital is well underway and set to open in late 2027. It will feature three 16-story towers with 864 beds. IU School of Medicine is also constructing a medical education and research building directly east of the new hospital.</p></div></div><div></div>

Nurse Practitioner or Physician Assistant - Cardiology, Advanced Heart Failure (Methodist Hospital)

Destination Pet, LLC

<div><p><b>Welcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us!</b></p><p></p><div><div><h1 class="jobSectionHeader"><b>
We're</b><b> sniffing out our next</b><b> Customer Service Representative at </b><b><i>Pet Palace Indianapolis
</i></b></h1><p><b>&mdash;someone who can make every client feel like a VIP (Very Important Pet-parent).</b></p></div><div><p>
Are you part concierge, part chaos coordinator, and fluent in both human and hound? If you love pets *and* people&mdash;and can juggle phones, customers, and the occasional muddy paw print&mdash;this is your moment.</p></div><div><p>
At Destination Pet, we&rsquo;re not just another Pet/Vet care center&mdash;we&rsquo;re a community that lives to elevate the love and lives of pet families. Since 2016, we&rsquo;ve been serving up best-in-show care from coast to coast with day care, boarding, grooming, training, veterinary services, and more. Whether its belly rubs or brushing, our goal is simple: make pets feel at home and their humans feel at ease.</p></div><p></p><div><p><b><br>
 </b><b>Perks &amp; Pay:</b></p></div><div><p>
Telehealth , 401k and Pet Insurance</p><p>
Pay starts at <b>$13.00 - $15.00/hour DOE + tips</b></p><p>
Access your earned wages anytime with <b>DailyPay.</b></p></div><div><p><br>
</p></div><div><p><b> </b><b>Reporting To:</b></p></div><div><p>
General Manager</p></div><p></p><div><p><b><br>
</b><b> </b><b>What You Should Know:</b></p></div><div><ul><li><p>
You&rsquo;ll be on your feet often&mdash;standing, walking, climbing stairs, wrangling leashes.</p></li></ul></div><div><ul><li><p>
Must be able to lift 40 lbs (bags of food, pet crates, sleepy bulldogs&mdash;you know).</p></li></ul></div><div><ul><li><p>
Availability on evenings, weekends, and holidays required (pets don&rsquo;t take days off).</p></li></ul></div><div><ul><li><p>
Exposure to cleaning supplies, pet hair, and, ahem, &ldquo;accidents&rdquo; is part of the gig.</p></li></ul></div><p></p><div><p><b>
 </b><b>What </b><b>You&rsquo;ll</b><b> Be Doing (Besides Being the Friendly Face Everyone Remembers):</b></p></div><div><ul><li><p>
Welcoming pet parents and their furry VIPs like they just walked into a 5-star resort (but with more shedding).</p></li></ul></div><div><ul><li><p>
Answering phones with a smile in your voice and multi-tasking like a pro.</p></li></ul></div></div><div><div><ul><li><p>
Touring new clients through the facility and selling the services that keep tails wagging.</p></li></ul></div><div><ul><li><p>
Ensuring up-to-date vaccinations are on file&mdash;because safety first.</p></li></ul></div><div><ul><li><p>
Managing check-ins and check-outs with efficiency and a personal touch (and the occasional treat).</p></li></ul></div><div><ul><li><p>
Handling cash, cards, and balancing the end-of-day cash drawer like the organized rockstar you are.</p></li></ul></div><div><ul><li><p>
Responding to complaints with patience and professionalism&mdash; even when it&rsquo;s clearly the cat&rsquo;s fault.</p></li></ul></div><div><ul><li><p>
Escorting pet guests to and from their enclosures with the care of a concierge and the patience of a preschool teacher.</p></li></ul></div><div><ul><li><p>
Keeping the lobby clean, welcoming, and ready for first impressions and sweet reunions.</p></li></ul></div><div><ul><li><p>
Jumping in to support other team members whenever needed. We&rsquo;re all in this together.</p></li><li><p>
Other duties as assigned.</p></li></ul></div><p></p><div><p><b><br>
 </b><b>What You Bring to the Table:</b></p></div><div><ul><li><p>
You&rsquo;re a people-person and a pet-person.</p></li></ul></div><div><ul><li><p>
Previous experience in customer service or retail? Heck yes.</p></li></ul></div><div><ul><li><p>
You&rsquo;ve got solid communication chops&mdash;phone, in-person, email, you name it.</p></li></ul></div><div><ul><li><p>
Multi-line phones and computer systems don&rsquo;t scare you.</p></li></ul></div><div><ul><li><p>
You're cool under pressure and know how to keep things professional (even when someone&rsquo;s barking&mdash;and we don&rsquo;t mean the dog).</p></li></ul></div><div><ul><li><p>
You solve problems faster than a lab chasing a tennis ball.</p></li></ul></div><div><ul><li><p>
High school diploma or equivalent required.</p></li></ul></div><div><ul><li><p>
1+ year of customer service experience preferred.</p></li></ul></div><p></p><div><p><b><br>
If </b><b>you&rsquo;ve</b><b> got the charm of a customer service pro and the heart of a dog mom (or dad), grab a name tag&mdash;</b><b>we&rsquo;re</b><b> saving you a spot.</b></p></div></div><p></p><p><br>
Must have weekend availability and previous customer service experience to be considered.</p><p></p><p><b><i>
Destination Pet LLC affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law. Equal Opportunity Employer </i></b><b><i>Minorities/Women/Veterans/Disabled.</i></b><br>
<b><i>Destination Pet LLC endeavors to make our employment website and application process accessible to all users and applicants. In doing so, we provide reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our recruitment team.</i></b><br>
<br>
<b><i>At Destination Pet, we're all about creating a workplace that's bursting with diversity and inclusivity. We don't play favorites or judge folks based on skin color, religion, gender, age, disability, or any other protected characteristics. Our hiring decisions are solely based on what you can bring to the team. So, we're throwing the door wide open for all like-minded candidates who believe in celebrating and honoring diversity and inclusion. Ready to join our pack?</i></b></p></div>

Customer Service Representative (Flexible Working Hours)

Bradley Company

<div><p>Bradley Company is a team of experienced and talented commercial real estate professionals. We serve the brokerage, property management, and facility maintenance needs of commercial and multi-family clients. With a company history that began in 1978, we have more than 300 professionals serving Indiana, Michigan, and Ohio.<br>
<br>
Bradley Company actively invests in our professionals and their growth. We are guided by our core values: entrepreneurial, collaborative, integrity, and champion. Our purpose is to build partnerships, improve communities and change lives.</p><p></p><p><b><br>
Human Resources Generalist</b></p><p></p><p><b><br>
Overview</b></p><p>
The Human Resources Generalist plays a key role in supporting day-to-day HR operations with a primary focus on benefits administration, open enrollment, and HR data integrity. This position serves as the subject-matter expert for employee benefits, ensuring programs are administered accurately, compliantly, and with a high level of service to employees. This partners closely with the HR team, Payroll team, and external vendors.</p><p></p><p><b><br>
Location:</b> Indianapolis, IN</p><p><b>
Work Schedule:</b> Our office hours are Monday &ndash; Friday, 8:00am &ndash; 5:00pm ET. This role is hybrid, providing 1 remote day a week.</p><p></p><p><b><br>
Key Responsibilities</b></p><p><b>
Benefits Administration &amp; Open Enrollment</b></p><ul><li>
Administer all employee benefit programs, including but not limited to medical, dental, vision, life, disability, retirement, and wellness offerings</li><li>
Serve as the primary point of contact for employee benefit questions and education throughout the year</li><li>
Coordinate annual open enrollment, including employee communications, system setup, vendor coordination, and enrollment audits</li><li>
Process qualifying life events, enrollments, terminations, and changes in a timely and accurate manner</li><li>
Reconcile benefit invoices with payroll and vendor reports; research and resolve discrepancies</li><li>
Partner with Payroll to ensure benefit deductions are accurate and properly maintained</li></ul><p></p><p><b><br>
Compliance, Leave &amp; Risk Support</b></p><ul><li>
Administer and track employee leaves related to FMLA, STD, LTD, and workers&rsquo; compensation, ensuring compliance with applicable laws</li><li>
Coordinate with leave administrators, insurance carriers, and internal stakeholders</li><li>
Support ACA reporting, ERISA documentation, and required benefit notices in coordination with HR leadership</li><li>
Maintain benefit-related documentation in compliance with federal and state regulations</li><li>
Support workers&rsquo; compensation claims administration and required OSHA documentation</li><li>
Escalate employee relations, compliance, or policy interpretation concerns to HR leadership</li></ul><p></p><p><b><br>
HRIS, Data Management &amp; Reporting</b></p><ul><li>
Maintain accurate employee data within HRIS and benefits systems</li><li>
Enter, audit, and validate employee benefit and demographic data across systems</li><li>
Run routine and ad-hoc reports related to benefits, headcount, and compliance</li><li>
Support benefits data required for audits, renewals, and vendor reporting</li><li>
Identify opportunities to improve data accuracy, system efficiency, and documentation</li></ul><p></p><p><b><br>
HR Operations &amp; Process Improvement</b></p><ul><li>
Maintain employee files and benefit documentation in accordance with legal and company standards</li><li>
Conduct periodic audits of employee records to ensure compliance and consistency</li><li>
Support HR projects related to benefits, compliance, and HR operations</li><li>
Provide backup support for full-cycle payroll processes as needed, partnering with HR leadership, Payroll, and HRIS to ensure accuracy and continuity</li><li>
Assist with updating benefit materials, policies, and internal documentation</li><li>
Recommend process improvements and efficiencies within benefits and HR administration</li></ul><p></p><p><i><br>
Performs other duties and responsibilities as assigned to support business needs and contribute to team success.</i></p><p></p><p><b><br>
Qualifications</b></p><p><b>
Education &amp; Experience</b></p><ul><li>
Associate&rsquo;s or Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field (or equivalent experience)</li><li>
2+ years of experience in an HR Generalist, Benefits Administrator, or HR Operations role</li><li>
Hands-on experience administering employee benefit programs and open enrollment</li><li>
Experience working within an HRIS, preferably Rippling, to manage employee data, benefits elections, and reporting</li><li>
HR certification (PHR, SHRM-CP) preferred</li></ul><p></p><p><b><br>
Skills &amp; Competencies</b></p><ul><li>
Strong working knowledge of employee benefits, including health, retirement, and leave programs</li><li>
Understanding of relevant employment and benefits laws (ACA, ERISA, FMLA, COBRA)</li><li>
Experience working within HRIS and benefits administration platforms</li><li>
High attention to detail with strong organizational and follow-through skills</li><li>
Ability to handle sensitive information with discretion and confidentiality</li><li>
Clear, professional communication skills with a service-oriented mindset</li><li>
Comfortable working independently while collaborating across teams</li></ul><p></p><p><br>
Why Join Our Team?</p><p>
At Bradley Company, our people are at the center of everything we do. You&rsquo;ll join a collaborative, values-driven organization where your expertise directly supports employees and strengthens the foundation of our HR operations. We offer a supportive team environment, opportunities to improve and modernize HR processes, and the chance to make a meaningful impact through accurate, compliant, and employee-focused benefits administration.</p><p></p><p><i><br>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Please note, this list of essential functions is not exhaustive and may be supplemented as necessary.</i></p><p></p><p><i><br>
Bradley Company is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.</i></p></div>

HR Generalist

Zephyra CO

<div>
 <strong>
  Job Overview
  <br/>
  <br/>
 </strong>
 We are seeking a
 <strong>
  Customer Service Representative
 </strong>
 to serve as the main point of contact for customers. In this role, you will handle inquiries, resolve issues, and ensure every customer receives a positive and professional experience across email, chat, and phone channels.
 <br/>
 <br/>
 This role is ideal for someone who is empathetic, detail-oriented, and passionate about helping people.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Respond to customer inquiries via email, chat, and phone in a timely and professional manner
  </li>
  <li>
   Resolve customer issues, complaints, and requests with accuracy and empathy
  </li>
  <li>
   Maintain detailed records of customer interactions using CRM tools
  </li>
  <li>
   Escalate complex issues to senior support or management when needed
  </li>
  <li>
   Provide product or service information clearly and confidently
  </li>
  <li>
   Collect customer feedback to improve overall experience and service quality
  </li>
  <li>
   Work closely with internal teams to ensure smooth problem resolution
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma or equivalent (Associate&rsquo;s or Bachelor&rsquo;s preferred)
  </li>
  <li>
   6 months of experience in customer service, support, or client-facing role
  </li>
  <li>
   Strong written and verbal communication skills
  </li>
  <li>
   Ability to multitask in a fast-paced environment
  </li>
  <li>
   Basic computer skills and familiarity with CRM systems
  </li>
  <li>
   Strong problem-solving and active listening skills
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience in customer experience or customer success roles
  </li>
  <li>
   Bilingual abilities (a plus, not required)
  </li>
  <li>
   Experience working remotely or in digital support environments
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Competitive salary (based on experience)
  </li>
  <li>
   Flexible work arrangements (remote)
  </li>
  <li>
   Training provided
  </li>
  <li>
   Opportunities for career growth within customer experience or operations
  </li>
  <li>
   Supportive team culture focused on development and learning
   <br/>
  </li>
 </ul>
</div>


Work from home - Customer Service Representative

Explore 62+ Contact representative call center in Indianapolis this July. Find roles across top companies and apply now to boost your career.