call center customer service representative

call center representative / outbound appointment setter

call center customer service representative Jobs in Indianapolis

call center representative (part-time) Jobs in Indianapolis

call center representative (part-time)

call center representative / outbound appointment setter Jobs in Indianapolis

call center service advocate i - remote Jobs in Indianapolis

call center service advocate i - remote

contact representative (call center) Jobs in Indianapolis

contact representative (call center)

contact representative call center

US Defense Finance and Accounting Service

CONTACT REPRESENTATIVE (Call Center)

Go Ape

<div>Are you seeking an opportunity where you can encourage others to live life adventurously? Do you want to help others have an exciting experience? Go Ape USA, an industry-leading high ropes and zip line operator, is currently seeking qualified candidates to support its call center operations, providing a high level of guest service for customers by having in-depth knowledge of course operations and communicating effectively with customers, the guest service team, and other departments.
What does a Call Center Representative do?<ul><li>
Serve on the internal call support team by answering calls and providing support to guest inquiries.</li><li>
Support sites as a point of contact for guest issues during site operational hours.</li><li>
Resolve guest issues as they relate to bookings by providing timely and accurate information.</li><li>
Respond to inquiries related to group bookings and coordinate with guests, sites, and sales teams to make reservations.</li><li>
Record and track data related to group bookings, guest inquiries, and issue resolution.</li><li>
Communicate with sales, marketing, and sites to arrange special booking events.</li><li>
Be a brand ambassador for Go Ape and perform all job duties in accordance with the mission and values of the organization.</li><li>
Performs other duties and responsibilities as required or requested.</li></ul>
What&rsquo;s it take to be a Call Center Representative at Go Ape?<ul><li>
Exceptional verbal and written communication.</li><li>
Basic Computer Skills, with the ability to work with Call Center phone system and booking platform.</li><li>
Possess a device and access to internet that meets the basic hardware requirements to utilize Phone System Software.</li><li>
While not required, prior experience with payment processing systems, booking systems, CRM tools, or ticketing systems is a serious high-five.</li><li>
Further consideration is given to any prior Go Ape experience, as the understanding of Go Ape's operations is crucial for this position.</li><li>
Available to work at least one (1) shift a month</li></ul>
Pay Rate: $13.00 - $17.00 per hour, depending upon experience and location
Status: Part-Time, Seasonal
Hours: 4 to 8 hour weekend shifts, flexible based upon candidate availability
Location: Must reside in a Go Ape operational market/state
Go Ape offers its team a connected, challenging, and rewarding career. Our team is made up of highly diverse, yet like-minded individuals that share an adventurous spirit. Additionally, Go Ape nurtures collaboration and in turn, innovation. Our key goal is to maintain a workplace where everyone is passionate, feels valued, and is heard. To learn more, check out https://www.goape.com/jobs/.
Pay: $13.00 - $17.00 / hour
Benefits:<ul><li>
Flexible schedule</li><li>
401(k)</li><li>
Referral program</li><li>
Employee discount</li><li>
Paid training</li></ul>
Job Type: parttime
Schedule:<ul><li>
Weekend availability</li><li>
Holidays</li><li>
Day shift</li></ul>
Education: High school degree
Work location: This is a remote position</div>

Call Center Representative (Part-Time)

Aveanna Healthcare

<div><div>Inbound Call Center Representative
Start Date:04/13/2025
As an Inbound Call Center Representative, you&rsquo;ll play a vital role for our Patient Support Department, which is our first point of contact for our patients to call in and seek information and ask questions regarding their services and orders with us here at Aveanna.
We are looking for someone who can confidently manage 40-50 inbound calls per day with compassion and empathy! Whether you have experience in this industry or are brand new, our tailored training will provide you with the tools and skillset to navigate the ever-changing healthcare landscape. This role is extremely important, as you will be the first person they speak with to properly represent Aveanna and our values.
Our Mission: To revolutionize the way homecare is delivered, one patient at a time.
Why Join Us?
<ul><li>Equipment Provided</li><li>
Fun, Inclusive Work Environment</li><li>
Full Benefits Package (Sick Time, Vacation, 401K, Dental, Vision, Life Insurance)</li><li>
2 Bonus Days Off (&ldquo;Fun Day&rdquo; and &ldquo;Inclusion Day&rdquo;)</li><li>
6 Paid Holidays</li><li>
Supportive Team with Role-Based Training to Aid in Your Success</li><li>
Internal Opportunities for Growth</li><li>
Interactive Clubs and Engagement Opportunities</li><li>
Competitive hourly pay starting at $19.00 per hour + $250 weekly stipend</li></ul>
The Right Fit Is:
<ul><li>Professional phone etiquette in order to de-escalate worried or upset patients on a daily basis</li><li>
Organized and self sufficient to accurately complete data entry tasks daily and in a timely manner</li><li>
Comfortable working towards daily and monthly metric and KPI goals</li><li>
Confidence in your ability to learn new computer programs and software</li></ul>
 Remote Work Requirements:
<ul><li>Ability to maintain a quiet, dedicated workspace that is free of background noise and ongoing distractions</li><li>
Ability to participate in virtual meetings with a professional, camera-ready presence</li><li>
Ability to demonstrate strong time-management skills, as well as accountability and self-direction</li><li>
Must be able to operate off reliable, high-speed internet</li></ul>
Position Qualifications:
<ul><li>Minimum of 2 years&rsquo; experience in a call center environment</li><li>
Minimum of 1 years&rsquo; experience in the medical industry/ familiarity with medical terminology (preferably with DME and Home Healthcare)</li><li>
High-school diploma or GED</li></ul>
Equal Employment Opportunity and Affirmative Action: Aveanna provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Aveanna complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</div>
As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.
Notice for Job Applicants Residing in California
Notice for Job Applicants Residing in Florida</div>

Patient Support Representative (HYBRID)

Jackson Oil & Solvents Inc

Customer Service Representative &ndash; Full-TimePay: $17.00 &ndash; $19.00 per hour | Jackson Oil &amp; Solvents &ndash; Indianapolis, INJob OverviewJackson Oil &amp; Solvents is seeking a positive, professional Customer Service Representative to join our growing team. You will be the first point of contact for our customers, delivering excellent service and ensuring smooth communication between our customers and the company.If you&rsquo;re detail-oriented, enjoy helping people, and thrive in a fast-paced environment, this is the role for you!Key Responsibilities<ul><li>Respond to customer inquiries promptly via phone, email, or in-person</li><li>Monitor backorders daily and provide updates</li><li>Provide product and service information and resolve customer issues</li><li>Accurately process and document customer transactions</li><li>Enter customer orders from sales representatives</li><li>Maintain a positive, empathetic, and professional attitude at all times</li><li>Perform other duties as assigned</li></ul>Qualifications<ul><li>1+ year of customer service experience (call center, collections, or related fields)</li><li>Clerical or data entry experience</li><li>Ability to multi-task in a fast-paced environment</li><li>Comfortable using computers and phone systems</li><li>Strong communication and problem-solving skills</li><li>Attention to detail and commitment to high-quality work</li><li>Excellent attendance and reliability</li></ul>Schedule<ul><li>Full-time, in-person position</li><li>Day or morning shifts</li><li>Flexible schedule</li></ul>Benefits<ul><li>401(k) with company match</li><li>Health</li><li>Dental</li><li>Vision</li><li>Paid time off</li></ul>Work LocationJackson Oil &amp; Solvents &ndash; Indianapolis, IN 46221 Reliable commute or relocation required before startingApply TodayBe part of a company that values customer satisfaction, professionalism, and teamwork. If you&rsquo;re ready to join a supportive and growing team, apply now to start your career with Jackson Oil &amp; Solvents.Pay: $17.00 - $19.00 per hourBenefits:<ul><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Customer Service Representative – Full-Time

Amplity

<div>
 Join Amplity, the full-service go-to partner of biopharma companies that delivers flexible + specialized medical + commercial services. No matter where a drug is in its lifecycle, we scale with ease to maximize resources + improve impact for all our clients. Through strategic partnerships + deep therapeutic expertise, Amplity transforms how breakthrough treatments reach the people who need them.
 
 
 We are currently seeking passionate, highly motivated, experienced individuals with a demonstrated track record of success in the contact center environment. Our client&rsquo;s Contact Center supports inbound Healthcare Service programs across a multitude of marketing campaigns, disease states, and projects. This Contact Center provides customer service support to inbound inquiries across several channels to include telephone, email, postal mail, fax, and chat.
 
 
 
 Customer Care Specialist
 
 
 
 Customer Care handles inbound, unsolicited customer calls from Consumer and Healthcare Professionals for inquiries such as product questions, adverse events, sample requests, etc. The Customer Care Specialist is responsible for handling inbound customer inquiries, including identification and processing of Adverse Events and Technical Complaints.
 
 
 
 Remote Position
 
 
 
 
 Essential duties and responsibilities include but are not limited to the following:
 
 
 
 <ul>
 <li>
 Provides customer service support in handling all patient inquiries through phone, email, direct mail and other channels
 </li>
 <li>
 Maintain excellent quality standards, adhere to approved materials and guidelines
 </li>
 <li>
 Accurately collect information required by individual programs and correctly capture in specific program databases
 </li>
 <li>
 Answer product questions from customers according to company policy utilizing approved FAQs and discussion guides
 </li>
 <li>
 Exhibit effective communication and tele-management skills. Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed
 </li>
 <li>
 Effective identification and processing of potential Adverse Events and Technical Complaints in accordance with our Client&rsquo;s Working Practice Documents (WPDs)
 </li>
 <li>
 Demonstrate adherence to all Privacy/Security procedures as outlined in applicable WPDs
 </li>
 <li>
 Adhere to all company policies and Standard Operating and Working Procedures
 </li>
 <li>
 Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed
 </li>
 <li>
 Identifying and triaging customer escalations through resolution, including collaboration with other functions to ensure compliant solution
 
 
 </li>
 </ul>
 
 Requirements For The Position
 
 
 
 <ul>
 <li>
 BA/BS degree or relevant work experience
 </li>
 <li>
 Customer service-related experience
 </li>
 <li>
 Expert level typist
 
 
 </li>
 </ul>
 
 Employees can expect to be paid a salary of approximately $38K- $40K.
 
 
 
 
 Credentialing Requirements
 
 
 
 As a representative of a pharmaceutical company, you may be required to submit and maintain credentials, such as training, vaccinations, and other job-related documentation to gain access to hospitals or healthcare providers.  It is the Company&rsquo;s expectation that you comply with the requirements outlined by the facilities on your call plans.
 
 
 Additionally, certain geographic jurisdictions or hospital systems have requirements to apply for and obtain a representative license. At this time, representatives working in the District of Columbia, City of Chicago, State of Nevada, State of Oregon, or those associated with Jackson Memorial Health in Miami-Dade County Florida may be required to obtain specific licenses. This list may be subject to change, including the potential for additions or modifications. In the event of any significant changes, you will be notified accordingly.
 
 
 
 EPIIC Values
 
 
 
 All positions at Amplity have a responsibility to demonstrate our EPIIC Values in order to uphold our high-service standards.
 
 
 Excellence: We set high standards. We are solutions-focused and achieve outstanding results with a professional and positive attitude.
 
 
 Passion: We love what we do. Our energy inspires, engages, and motivates others.
 
 
 Innovation: Our ideas set us apart. We are curious and bold and challenge traditional ways of working.
 
 
 Integrity: We are open, honest, and transparent. We do the right thing with courage and understanding.
 
 
 Collaboration: We are better together. We actively seek the participation of others to achieve greater outcomes.
 
 
 
 About Us
 
 
 
 Amplity powers biopharma innovation through expert-led teams that deliver. Whether you knew us in the 80&rsquo;s as Physician Detailing Inc., or in the 00&rsquo;s as part of Publicis Health , the companies that came together in 2019 to form Amplity have delivered contract medical, commercial + communications excellence for 40+ years.
 
 
 Our people-driven, tech-enabled DNA fuels everything we do. Our professionals understand the pharmaceutical industry from the inside out. With a deep grasp on product lifecycles, marketing hurdles, operational nuances + the complex needs of providers and patients, we help our clients launch products + operate smoothly with precision &mdash; across all business shapes, sizes + specialties.
 
 
 We are on a mission to improve patient outcomes through executional excellence &mdash; enabling our partners in pharma to thrive in turn. At Amplity, we are allies in excellence. And we do it quicker, better, nicer than anyone else.
 
 
 
 Our Diversity Policy
 
 
 
 We encourage and support equal employment opportunities for all associates and applicants for employment without regard to sex, race, color, religion, national origin, age, disability, marital status, sexual orientation or veteran status. Employment decisions are evaluated on the basis of an individual's skills, knowledge, abilities, job performance and other qualifications. In addition, Amplity Health maintains policies and procedures designed to comply with applicable federal, state and local laws governing non-discrimination in employment in every location in which Amplity Health has facilities.
</div>

Customer Care Specialist - EST

Bottleless Nation

Bottleless Nation is the driving force behind sustainable, eco-friendly water and ice solutions. Over the last decade, we've partnered with businesses nationwide to eliminate plastic bottles and jugs, promoting a healthier, cleaner environment. Our mission is to become #OneBottlelessNation by providing innovative hydration solutions that benefit both the planet and the people. Join us in making a difference&mdash;one bottleless cooler at a time.Bottleless Nation is seeking a Customer Service Representative to work onsite in our Corporate office in IndianapolisJoin a 2024 INC 5000 fastest growing company! Our Executive Team has 70 years of combined experience to include a proven activity model and sales process that allows us to be the fastest organically growing company in our industry!Our company&rsquo;s culture revolves around a Servant Leadership Model and balances friendly competition in an entrepreneurial environment. We're committed to providing professional and personal growth opportunities! We want everyone on the team to win, make money and have fun! Are you a competitive and driven individual? Do you enjoy working with a team that values culture?Position Summary We are seeking a dedicated and enthusiastic Customer Service Representative to join our team, where you will be responsible for providing exceptional service to our clients, addressing inquiries, and ensuring customer satisfaction. This role requires strong communication skills, the ability to analyze customer needs, and a commitment to delivering high-quality support.Primary ResponsibilitiesAnswering service call requests via email and by phone.&middot; Responding to those requests professionally and timely letting customers know their request has been received.&middot; Communicating with dispatch coordinators to prioritize service response.&middot; Trouble shooting some of unit issues over phone before sending to dispatch.. Screening all warm leads and qualifying them to send to our Vice President of Business Development for disbursement. Scheduling pickup of units that is asked of us from accounting team after accounts have come to term and are paid in full.Coordinating with the lost/ stolen department for site services to find equipment.&middot; Entering equipment serial numbers in the various databases if tech calls and states serial is not in system.. Communicating with techs when issues arise while there onsite.. Communicating with customers who call in for service that account/accounts are 90+ days past due and transferring them to accounting team to see if we can obtain payment.. Keeping track of how many service tickets you create daily, how many tickets you saved daily and how many leads you have sent to our VP of Business Development daily, as you will need to post daily numbers.Required Experience<ul><li>2+ years of experience in customer service or client services is required.</li><li>Familiarity with call center operations is an advantage.</li><li>Strong typing skills for efficient data entry and documentation.</li><li>Excellent verbal and written communication skills are essential.</li><li>Ability to multitask well under pressure while maintaining attention to detail.</li><li>A proactive approach to problem-solving and the ability to work independently as well as part of a team.</li><li>Proficiency in MS Office, Word, and Excel, with an understanding of CRM software systems preferred.</li></ul>If you are a person that defines good character, strong work ethic, and a willingness to hold yourself accountable, we should speak.www.onebn.com.comThank you for considering Bottleless Nation!Learn more about our mission to reduce plastic, commitment to promote environmental responsibility, and our investment in service here: https://onebn.com/pages/about-usJob Type: Full-timePay: $17.00 - $20.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>On-the-job training</li><li>Paid time off</li><li>Vision insurance</li></ul>Education:<ul><li>High school or equivalent (Required)</li></ul>Experience:<ul><li>Microsoft Excel: 1 year (Preferred)</li><li>Call center: 1 year (Preferred)</li><li>Customer service: 2 years (Required)</li></ul>Ability to Commute:<ul><li>Indianapolis, IN 46256 (Required)</li></ul>Work Location: In person

Customer Service Representative

Bath & Cabinet Experts

<div>
 At Bath &amp; Cabinet Experts, our Call Center Representatives get the chance to take the first step in their sales career, develop their sales and marketing skills, and join a top-performing sales and marketing team. If you are looking to join a rapidly growing company that delivers
 
 best in industry service
 
 and a
 
 best-in-class employee experience
 
 , this opportunity is for you!
 
 
 <ul>
 <li>
 MUST HAVE PREVIOUS HOME IMPROVEMENT EXPERIENCE IN A CALL CENTER SETTING TO BE CONSIDERED* About the Role:
 
 
 </li>
 </ul>
 The Call Center Representative is responsible for creating positive customer experiences to drive sales and promote the Bath &amp; Cabinet Experts brands. The ideal candidate is energetic, enjoys phone-based interactions, can drive a conversation effectively, and delivers exceptional customer service. This is a full-time, remote position that offers flexible scheduling with weekend availability required.
 
 *Candidates must be available to work during Eastern Standard Time hours*
 
 
 
 
 Job Duties &amp; Responsibilities:
 
 
 
 <ul>
 <li>
 Responsible for engaging with prospective clients with the goal of setting appointments for the sales team
 </li>
 <li>
 Be a subject matter expert and be able to communicate the value of company products and services to help educate prospective clients
 </li>
 <li>
 Handle a high volume of inbound/outbound calls and meet performance goals of converting calls to appointments
 </li>
 <li>
 Follow the designated sales process for appointment setting including confirming full and accurate client information
 </li>
 <li>
 Ensure all activity and information is accurately logged in CRM
 </li>
 <li>
 Provide a high level of customer service to ensure each prospective client and potential customer has a positive experience with Bath &amp; Cabinet Experts
 
 
 </li>
 </ul>
 
 Skills &amp; Qualifications:
 
 
 
 <ul>
 <li>
 Prior experience in a multi-product sales environment preferred
 </li>
 <li>
 Background in home improvement inside sales strongly desired
 </li>
 <li>
 High School diploma or equivalent required
 </li>
 <li>
 1+ year of call center experience required
 </li>
 <li>
 Experience with Lead Perfection CRM a plus
 </li>
 <li>
 Must be able to work independently in a fast-paced environment
 </li>
 <li>
 Excellent phone and communication skills
 </li>
 <li>
 Be energetic and have a positive attitude
 </li>
 <li>
 Must be task oriented and driven to meet and exceed goals
 
 
 </li>
 </ul>
 
 Benefits:
 
 
 
 <ul>
 <li>
 Full-time W2 employment with competitive pay and several bonus opportunities
 </li>
 <li>
 Comprehensive benefits package: Medical, Dental, Vision, Life Insurance, and 401(k) with up to 4% company match
 </li>
 <li>
 Paid Time Off including paid holidays and your birthday off!
 </li>
 <li>
 Flexible remote schedule with weekend availability
 </li>
 <li>
 Ongoing training to grow your skills
 </li>
 <li>
 Work in a supportive, award-winning company that values people and performance
 
 
 </li>
 </ul>
 
 Why work at Bath &amp; Cabinet Experts?
 
 
 
 
 Bath &amp; Cabinet Experts
 
 is a home improvement company specializing in the transformation of residential bathtub, shower, and kitchen spaces. Founded in 2019 in Indianapolis,
 
 Bath Experts
 
 is the exclusive Jacuzzi Bath Remodel dealer for Indiana, Ohio, and Kentucky. After rapid growth, we have expanded into
 
 8 additional markets
 
 - Cincinnati, Cleveland, Columbus, Dayton, Ft Wayne, Louisville, Lexington and NW Indiana- with plans for continued growth throughout the Midwest.
 
 
 In addition to bath remodeling, we launched
 
 Cabinet Experts
 
 , a dedicated division focused on
 
 kitchen cabinet refacing
 
 , bringing the same high-quality, transformative experience to one of the most important spaces in the home.
 
 
 At Bath &amp; Cabinet Experts, we are committed to delivering a world-class customer experience and being a top employer in the home improvement industry. We have earned over 2,100 customer reviews with a 4.9 star rating, and Bath Experts has been recognized as a
 
 4x Top Workplace Award winner.
 
 
 
 We are also dedicated to giving back- donating over $200,000 to local children's hospitals and charities. At Bath &amp; Cabinet Experts, we are committed to excellence for our customers, our employees, and our communities.
</div>

Call Center Representative / Outbound Appointment Setter

Explore 265+ Contact representative call center in Indianapolis this March. Find roles across top companies and apply now to boost your career.