contact representative (call center)

customer care representative ii Jobs in Indianapolis

customer care representative ii

customer service representative (flexible working hours) Jobs in Indianapolis

work from home - customer service representative Jobs in Indianapolis

customer service representative

Elevance health inc

Job Overview Elevance Health Inc. is a leading health organisation committed to improving lives and communities and making healthcare simpler. We are currently seeking an experienced and dedicated Customer Care Representative II to join our team. This full-time role, based in our office in Indianapolis, Indiana, United States, is a fantastic opportunity for a professional who is passionate about delivering outstanding customer service. As a key member of our team, you will be responsible for handling complex customer enquiries and ensuring a seamless, positive experience for our members. Responsibilities  <ul><li>Serve as a primary point of contact for members, handling enquiries and issues via telephone, email, and digital channels with a high degree of professionalism.</li><li>Provide accurate, comprehensive, and timely information regarding our services, policies, and procedures.</li><li>Analyse and resolve customer concerns, taking ownership of issues from initial contact through to resolution.</li><li>Maintain precise and detailed records of all customer interactions and transactions in our CRM system.</li><li>Escalate complex or unresolved cases to senior team members or other departments as appropriate.</li><li>Adhere strictly to company guidelines and data protection regulations to ensure customer confidentiality and security.</li><li>Contribute to team goals by meeting and exceeding performance metrics for quality, efficiency, and customer satisfaction.</li><li>Proactively identify opportunities to improve processes and enhance the customer experience.</li></ul> Qualifications  <ul><li>Proven experience in a customer-facing role, ideally within a call centre or the healthcare sector.</li><li>Exceptional verbal and written communication skills with a clear, professional, and empathetic telephone manner.</li><li>Strong problem-solving abilities and a talent for de-escalating challenging situations.</li><li>Excellent organisational skills, with the ability to prioritise tasks and manage time effectively.</li><li>Proficiency in using Microsoft Office Suite and experience with CRM software.</li><li>A resilient and positive attitude, with a genuine commitment to helping others.</li><li>Ability to work effectively both independently and as part of a collaborative team.</li></ul> Benefits  <ul><li>A competitive hourly wage of $25.00 - $40.00 USD per hour.</li><li>Comprehensive health and wellness benefits.</li><li>Opportunities for continuous professional development and career progression.</li><li>A supportive, inclusive, and dynamic work environment.</li><li>Generous paid time off and holiday allowance.</li></ul>

Customer Care Representative II

Heartland Dental

Remote Call Centre Appointment Scheduler Company: Heartland Dental Location: Remote (United States Based) Employment Type: Full-Time Salary: $28 - $42 USD per hour About Heartland Dental Heartland Dental is a leading Dental Support Organisation (DSO) dedicated to providing world-class, non-clinical administrative support to dentists, hygienists, and their teams. What started with a single dental practice has grown into a network supporting over 2,800 doctors in more than 1,700 locations across the United States. Our unique, doctor-led culture and business model empower dental professionals to focus on delivering the highest quality patient care while we manage the day-to-day administrative workflow. Our mission is to support dental teams as they serve their communities, enabling them to build exceptional careers and deliver outstanding value. Job Overview We are seeking a motivated and detail-oriented Remote Call Centre Appointment Scheduler to join our dedicated team. In this vital role, you will be a crucial first point of contact for patients, responsible for efficiently managing appointments across numerous supported dental practices. The ideal candidate is an exceptional communicator with a passion for delivering excellent customer service and the ability to thrive in a fast-paced, remote environment. This position offers flexibility with both day and night shifts available. Key Responsibilities • Professionally handle high volumes of inbound and outbound calls to schedule, confirm, and reschedule patient appointments. • Accurately manage and coordinate appointment diaries for multiple dental practices, ensuring optimal scheduling and efficiency. • Provide patients with essential information regarding dental services, practice locations, and appointment preparation. • Meticulously update and maintain patient records within our database with a high degree of accuracy. • Deliver an outstanding level of customer service, resolving patient enquiries with empathy and professionalism. • Collaborate effectively with internal teams and dental practice staff to ensure a seamless patient experience. • Consistently meet and exceed individual and team performance targets. Qualifications and Skills • Proven experience in a customer service, call centre, or appointment scheduling role is essential. • Exceptional verbal and written communication skills with a professional and courteous telephone manner. • Strong organisational and multitasking abilities, with a keen eye for detail. • Proficiency in using computers and familiarity with CRM systems or scheduling software. • A self-motivated individual with the discipline to work effectively in a remote setting. • The flexibility to work various shift patterns to meet business needs, including days and/or nights. • Previous experience in the dental or healthcare industry is highly desirable but not required. BENEFITS<ul><li>401(k)</li><li>401(k) Matching</li><li>AD&amp;D Insurance</li><li>Health Insurance</li><li>Health Savings Account</li><li>Dental Insurance</li><li>Disability Insurance</li><li>Vision Benefits &amp; Discounted Services</li><li>Employee Assistance Program</li><li>Employee Discount</li><li>Life Insurance</li><li>Opportunities for Advancement</li><li>Paid Time Off</li><li>Paid Training</li><li>Professional Development Assistance</li><li>Referral Program</li></ul>

Call Center -Appointment Scheduler Specialist ( Day or Night )

Everwise Credit Union

<div>Job Description:
Position Summary :
Responsible for providing high quality service on a wide variety of general financial services. This role is also responsible for the sales and servicing of all credit union products and services, while focusing on building relationships and expanding EVERWISE CREDIT UNION&rsquo;s wallet share.
Primary Responsibilities and Duties:
<ul><li>Maintains a high level of member service in accordance with the EVERWISE CREDIT UNION Service Expectations.
</li><li>This position will perform a broad variety of member service functions with accuracy and in a timely manner. These functions may include, but are not limited to, cash handling, financial transactions, account maintenance, opening new accounts, operating an ITM (Interactive Teller Machine) and supporting MCC (Member Contact Center)
</li><li>Responsible for maintaining a high level of confidentiality about member account information.
</li><li>Meets or exceed established referral and sales goals, by listening for clues in conversations, asking open-ended questions, assisting with product promotions, or referring the member to the appropriate partner to address their need.
</li><li>Assists in outbound call efforts by reviewing, updating and calling on prospect lists, following up with members and calling on call campaigns regularly.
</li><li>May assume additional retail functions including, but not limited to drawer audits, member account maintenance, and vault duties.
</li><li>Comply with the credit union Check Cashing, Cash Control and Transaction Approval Limits policies. For example, Reg CC, SAR, CTR, Check handling, Reg D, BSA etc.
</li><li>Volunteers for special projects within the scope of job responsibilities.
</li><li>Responsible for problem solving through research, using open-ended questions, and consistent follow up to ensure member satisfaction.
</li><li>Assumes additional duties and responsibilities as assigned by supervisor/manager and as necessary for the continued growth and advancement of the Credit Union.
</li></ul>Knowledge/Skills:
<ul><li>Excellent human relation skills needed to interact with the membership in a professional environment including listening skills, and verbal/written communication
</li><li>Ability to proactively problem solve by demonstrating concern and empathy while seeking a solution that is in the best interest of the member and EVERWISE CREDIT UNION.
</li><li>High level of EVERWISE CREDIT UNION product knowledge with a full understanding of needs-based selling.
</li><li>Proficient cash handling skills.
</li><li>Ability to work in a fast-paced diverse and universal environment.
</li><li>Practical application and general understanding of various computer applications
</li><li>Ability to lift to 15 pounds at times due to coin bags and boxes of rolled coin.
</li></ul>Minimum Requirements:
<ul><li>High School Diploma, GED or equivalent certification.
</li><li>Six months of retail sales and/or cash handling experience or equivalent experience within a financial institution or related field preferred
</li></ul>Base pay: Starting at $19.25/hour.
Pay is dependent upon the pay range and the incumbent&rsquo;s knowledge, skills and experience.
Everwise is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.</div>

Universal Banker

Harbor Group Management

Harbor Group Management Company is a multi-billion dollar real estate investment and property management firm. As we continue to grow, we are looking for passionate, goal oriented, creative individuals with an entrepreneurial spirit and great communication skills. Harbor Group is dedicated to outstanding customer service and providing exquisite living experience for our residents.
 
Leasing Specialist
 
Job Title: Leasing Specialist
 
Division: Multifamily
 
Status: Non-Exempt
 
JOB SUMMARY: The Leasing Specialist is responsible for driving occupancy and resident satisfaction in a multi-family community. This role includes showing and leasing apartments to prospective residents, coordinating marketing initiatives, assisting in resident retention efforts, and supporting the Property Manager in daily operations to ensure a positive living experience and strong financial performance.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by Harbor Group Management Company.
 
<ul>
<li>Greet prospective residents, conduct property tours, and showcase available apartments and amenities.</li>
<li>Qualify leads, process rental applications, run background and credit checks, and prepare lease documents.</li>
<li>Ensure units are move-in ready by inspecting them before occupancy and coordinating outstanding items with maintenance.</li>
<li>Execute lease agreements and move-in packages, ensuring a smooth onboarding process for new residents.</li>
<li>Design and implement short- and long-term marketing plans to generate traffic and maintain occupancy.</li>
<li>Promote the community via digital platforms such as Craigslist, Facebook, and email campaigns.</li>
<li>Coordinate resident referral programs, employer outreach, and participate in local networking efforts.</li>
<li>Maintain up-to-date knowledge of market conditions, competitor properties, rental rates, and trends.</li>
<li>Support resident retention through excellent customer service and timely response to questions, complaints, and maintenance needs.</li>
<li>Conduct follow-up communication with prospects and new residents to ensure satisfaction.</li>
<li>Participate in lease renewal efforts by preparing renewal documents, engaging with residents, and finalizing lease extensions.</li>
<li>Maintain accurate records of prospect and resident interactions using property management software (e.g., Yardi, OneSite).</li>
<li>Keep guest cards updated and perform follow-ups on all leads.</li>
<li>Assist with rent collection, manage delinquent accounts, and support administrative tasks as assigned by the Property Manager.</li>
<li>Ensure leasing office and tour path are presentable and meet show standards at all times.</li>
</ul>
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
 
<ul>
<li>High School Diploma or equivalent.</li>
<li>Minimum one year of experience in leasing, sales, or customer service; property management experience preferred.</li>
<li>Proficient with Microsoft Office and Property Management software experience is a must.</li>
<li>Experience utilizing social media (Facebook, Instagram, etc.) is preferred.</li>
<li>Excellent organizational and communication skills with the ability to manage multiple tasks and deadlines in a fast-paced environment.</li>
<li>Strong attention to detail, problem-solving skills, and the ability to work independently or as part of a team.</li>
<li>Must be customer-service oriented with the ability to interact professionally with residents and vendors.</li>
<li>Flexibility to work weekends if required by the property.</li>
<li>Valid driver’s license required (for operating golf carts if applicable).</li>
</ul>
#LI-ED2
 
WHAT WE OFFER: 
<ul>
<li>Competitive Salaries & Bonuses</li>
<li>Medical, Dental & Vision Plans</li>
<li>401(k) Plan with Employer Matching Contributions</li>
<li>Paid Time Off (PTO) & 10+ Paid Holidays</li>
<li>Paid Parental Leave</li>
<li>Paid Birthday Off (Multifamily)</li>
<li>Flexible Spending Accounts</li>
<li>Company-Paid Long-Term Disability</li>
<li>Company-Paid Life Insurance</li>
<li>Short-Term Disability</li>
<li>Health Savings Account with Employer Contributions</li>
<li>Pre-Tax Commuter Benefit (Corporate)</li>
<li>Wellness Perks</li>
<li>FinFit Financial Wellness Program</li>
<li>Legal Resources</li>
<li>Employee Apartment Discount</li>
<li>Employee Referral Program</li>
<li>Employee Assistance Program</li>
<li>Tuition Reimbursement</li>
<li>Insta Pay Eligible</li>
<li>Volunteer & Community Service Opportunities</li>
<li>Employee Recognition & Awards</li>
</ul>
Benefit eligibility will be determined at the time of hire. Eligibility for certain benefits may vary based on position, location, hours worked, and other qualifying criteria.
 
Veteran Friendly
 This pre-employment application will be given every consideration, but its receipt does not imply that the applicant will be employed. Each question should be answered in a complete and accurate manner as no action can be taken on this application until all questions have been answered.
 Harbor Group Management is proudly an Equal Opportunity Employer EOE/M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Leasing Specialist

LifeStance Health

<div>At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It&rsquo;s a lofty goal; we know. But we make it happen with the best team in mental healthcare.
Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!
LifeStance Health Values<ul><li>
Belonging: We cultivate a space where everyone can show up as their authentic self.</li><li>
Empathy: We seek out diverse perspectives and listen to learn without judgment.</li><li>
Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.</li><li>
One Team: We realize our full potential when we work together towards our shared purpose.</li></ul>
Benefits 
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&amp;D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.
Job Summary:
The Practice Coordinator is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians.
Compensation: Starting at $21.00/hourly, plus quarterly bonus/incentive potential
Location: 8470 Allison Pointe Blvd Suite 130 Indianapolis, IN 46250
Duties/Responsibilities:
Operational Excellence:<ul><li>
Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.</li><li>
Conduct schedule prep process for all patients to ensure all paperwork and documentation is complete, credit card on file is current, demographics are accurate, and patient chart is prepared.</li><li>
General office duties, cleanliness, and appeal, such as sorting office mail, scanning documents, e-faxes, shared office email and office upkeep, to ensure the practice is running smoothly and prepared for patients and clinicians.
</li><li>Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.</li></ul>
Patient Support:<ul><li>
Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes.</li><li>
Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner.</li><li>
Provide support to patients with requests via phone, email, and/or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquires, etc.</li><li>
Manage queues within the phone system, ensuring calls are answered timely to ensure excellent customer service.</li><li>
Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.</li></ul><ul><li>
Handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance.</li><li>
Collect all in-person and telehealth co-payments and account balances at the time of service.</li><li>
Complete insurance eligibility verification and reach out to patients to resolve any issues.</li></ul>
Clinician Support:<ul><li>
Provide general clinician support &ndash; assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc.</li><li>
Coordinate with clinicians pertaining to any additional patient questions.</li><li>
Support clinician schedules by auditing for appointment accuracy.</li><li>
Maintain a pleasant, secure, and motivational working environment in the Practice.</li></ul>
Required Skills/Abilities:<ul><li>
Ability to multitask and prioritize duties to support delivery of high-quality patient experience.</li><li>
Ability to work independently and as a team member.</li><li>
Strong communication skills, both written and verbal.</li><li>
Proficient in using Computer Software Applications (Microsoft Office &amp; EMRs)</li><li>
Comfortable handling sensitive and confidential Information (HIPAA)</li></ul>
Education and Experience:<ul><li>
High School or equivalent required, associates/bachelor&rsquo;s degree, preferred.</li><li>
1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.</li></ul>
Physical Requirements:<ul><li>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li><li>
While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk, and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.</li></ul>
LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant&rsquo;s sex or other status protected by local, state, or federal law.
LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.
LifeStance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Human Resources Team at ADA@lifestance.com. Please note: This contact is intended solely for accommodation requests. Inquiries regarding applications, resumes and applicant status should not be sent to this email address as they will not be reviewed or responded to. To apply for a position, please use our official careers page.</div>

Medical Office Receptionist

Relevant Industrial

<div>Description: 
This is a Materials Coordinator position that is responsible for coordinating and expediting the flow of materials, parts, and assemblies according to production and shipping schedules.
Position Responsibilities
The Material Coordination position responsible for order processing, shipping, inbound material, after hours support, inventory control, maintaining clean warehouse work areas, packaging materials, equipment maintenance, mail postage, and Service support. The position plays a key role in internal and external customer service in regards to inbound and outbound material.
Responsibilities include but are not limited to:<ul><li>Processing all sales order shipments in an efficient and timely manner. A timely manner is within 24 hours of receipt of pick ticket or item receipt from on inbound purchase order.</li><li>Verifying the quantity and the description of the material being shipped matches what is printed on the packing slip</li><li>Ensure all credit card orders are processed before material is shipped</li><li>Ensuring that all product and material is shipped to the correct address</li><li>Responsible for international shipments (inbound and outbound), including preparing packing lists, bills of lading, commercial invoices, and all other required paperwork; arranging and coordinating shipments with carriers; prepares import/export documents and packaging goods in accordance with established procedures and guidelines</li><li>May need to calculate value of duties and tariffs due on transported goods</li><li>Familiar with standard concepts, practices, and procedures related to import/export shipments</li><li>Processing all receipt of goods in an efficient and timely manner. A timely manner is within 24 hours of delivery of material.</li><li>Verifying the quantity and the description of the material being received matches what is printed on the packing slip.</li><li>Advise purchasing of product returns for credit and any discrepancies in shipments for Purchase Orders.</li><li>Providing configuration support prior to shipment</li><li>Assist in managing the Will Call shelf by advising the Inside Sales representative if an order is left on the shelf for more than 5 days.</li><li>Call couriers for pickup as needed, i.e. Hot Shot Delivery, FedEx, DHL, UPS, Freight Lines, etc.</li><li>Ensure all inbound material is promptly and correctly routed, i.e. inbound purchases for orders vs. stock, inbound repairs, parts that should be routed to EPG, office materials.</li><li>Assist in handling of customer sales returns. Inspect returned items for condition and advise if credit can be issued.</li><li>Must support after hours emergency calls as needed</li><li>Run mail through postage and drop outgoing mail in the mailbox on a daily basis</li><li>Ensure all work areas are clean and organized including: work stations, packaging area, stock area, dock area, and warehouse staging areas. Areas are to be completely swept and all debris picked up and properly disposed each day. Boxes that cannot be re-used should be thrown away and empty all trash containers into the outside garbage bin as needed.</li><li>Order appropriate amount of shipping and office supplies as needed</li><li>Make sure that boxes, peanuts, crimped brown paper, foam, and other type of packing that can be re-used are neatly organized, stacked, and not allowed to fall on the floor</li><li>Shipping equipment such as: postage machine, shipping manifest equipment, computer and packing slip printer, Instapak machine and table should be kept clean and in good working order.</li><li>Perform cycle counts on a routine basis as directed by management</li><li>Research and resolve discrepancies related to inventory</li><li>Assist with annual physical inventory counts</li><li>Report inventory discrepancies to management for review and / or adjustment.</li><li>Identify and correct any unsafe conditions in the work environment</li><li>Any other duties as assigned by management</li></ul>
Requirements: 
Position Requirements<ul><li>High School Diploma or equivalent</li><li>Computer literate and proficiency in Windows, E-mail, and an Order Management System.</li><li>Ability to use Microsoft Word and Excel is a plus</li><li>Ability to use common office equipment: phone, calculator, PC, etc.</li><li>Self-starter that takes an initiative to get the job done, go beyond tasks that are routine, and with little or no direct supervision</li><li>Excellent communication skills both verbal and written with Customers, Vendors, and Relevant Solutions personnel</li><li>Desire to provide the highest level of customer service</li><li>Ability to cross-train into other value add activities</li><li>Must be able to prioritize work and keep accurate and detailed records</li><li>Must have effective analytical, organizational and problem solving skills</li><li>Ability to follow complex instructions and operating procedures</li></ul>
Physical Requirements<ul><li>Medium work: Exerting up to 50 pounds of force occasionally and/or up to 25 pounds of force constantly to move material for inbound and outbound shipping as well as into inventory.</li><li>Must be able to use dollies and pallet jacks to safely move heavy material when required</li><li>Must be able safely drive a forklift to load and unload trucks or move material around in the warehouse (training to be provided onsite)</li><li>Must be able to use and maintain Instapak Machine (training to be provided onsite)</li><li>Must have good visual acuity</li></ul></div>

Material Coordinator

Publicis Sapient

Job Overview Publicis Sapient, a global leader in digital business transformation, is seeking a motivated and results-oriented Appointment Setter to join our team. This is a Full-Time, fully Remote position supporting our US-based operations. The successful candidate will be a crucial first point of contact for prospective clients, responsible for generating high-quality leads and scheduling qualified appointments for our sales executives. This role is ideal for a proactive individual with excellent communication skills who is passionate about contributing to the growth of a dynamic and forward-thinking organisation. Responsibilities - Proactively engage potential clients through outbound calls, emails, and social media channels. - Clearly and professionally articulate the value proposition of Publicis Sapient's services. - Qualify leads against established criteria to ensure they are a good fit for our solutions. - Schedule discovery calls and product demonstrations for the senior sales team. - Meticulously maintain and update client information and communication records within our CRM system. - Consistently meet and exceed weekly and monthly targets for qualified appointments set. - Collaborate with the sales and marketing teams to refine lead generation strategies and improve campaign effectiveness. Qualifications - Proven experience in a similar role, such as an Appointment Setter, Sales Development Representative, or Telesales Executive. - Exceptional verbal and written communication skills with a confident and professional telephone manner. - Strong organisational skills and the ability to manage multiple priorities effectively. - A self-starter attitude with the drive to achieve targets and work independently in a remote setting. - Resilience and a positive mindset when handling objections. - Proficiency in using CRM software and the Microsoft Office suite. - Experience within the technology, consulting, or digital marketing industry is highly desirable. Benefits - A competitive hourly rate of $25 - $35 USD, commensurate with experience. - The flexibility and convenience of a fully remote working arrangement. - The opportunity to be part of a globally recognised and respected organisation. - A collaborative and supportive team culture that encourages growth. - Career development opportunities within a leading digital transformation consultancy.

Appointment Setter (Remote)

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