contact representative (call center)

customer service representative (full-time) - night shift Jobs in Indianapolis

customer service representative-fully remote Jobs in Indianapolis

customer specialist

inbound call center representative Jobs in Indianapolis

inbound call center representative

customer service representative

ADF Medical

<div>
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  JOB OPENING &mdash; Customer Service Representative (Fully Remote)
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 <strong>
  ADF Medical Services Inc.
  <br/>
  <br/>
 </strong>
 We're hiring a dedicated and enthusiastic
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  Fully Remote Customer Service Representative
 </strong>
 to deliver outstanding support to our patients and clients from anywhere. If you're a great communicator with a caring attitude and a passion for helping people &mdash; we want you on our team.
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 <strong>
  Role:
 </strong>
 Customer Service Representative (Fully Remote)
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 <strong>
  Department:
 </strong>
 Customer Support &amp; Patient Services
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 <strong>
  Location:
 </strong>
 Fully Remote
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  🕐 Type:
 </strong>
 Full-Time / Part-Time
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 <strong>
  Requirements
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  <br/>
 </strong>
 <strong>
  What You'll Do:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Handle patient and client inquiries via phone, email, and chat channels
  </li>
  <li>
   Provide accurate and helpful information on services, appointments, billing, and general support
  </li>
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   Resolve customer concerns and complaints with empathy and professionalism
  </li>
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   Document all interactions accurately in our CRM and support systems
  </li>
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   Follow up with patients and clients to ensure full resolution and satisfaction
  </li>
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   Escalate complex or sensitive issues to the appropriate department promptly
  </li>
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   Maintain strict patient confidentiality in accordance with HIPAA guidelines
  </li>
  <li>
   Meet and exceed customer satisfaction targets and service quality standards
   <br/>
   <br/>
  </li>
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  Benefits
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  <br/>
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  What We Offer:
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 </strong>
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   Competitive pay
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   Health, dental &amp; vision benefits (full-time employees)
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   Paid time off &amp; paid holidays
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   Flexible scheduling options
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   100% remote &mdash; work from anywhere
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   Supportive and collaborative remote team environment
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   Career growth and advancement opportunities within ADF Medical Services
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 </ul>
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Customer Service Representative-Fully Remote

Brookville Road Animal Hospital

<p>Brookville Road Animal Hospital is seeking a full time receptionist to join our hospital. This is a modern multi doctor practice with a substantial referral surgery component. We are looking for friendly, energetic, hardworking, team oriented applicants who are able to multitask and provide excellent customer service to our clients and patients. Experience is preferred but not required.</p><p>Responsibilities include answering phone calls, scheduling appointments, greeting clients, collecting payments and entering patient medical records.</p><p>Full time hours are 38-42 hours per week.</p><p>Hospital hours are Monday &ndash; Friday 7-7, Saturday 8-1. Please visit our website http://brookvilleroadvet.com.</p><p>If you are interested please email your resume</p><p>Job Type: Full-time</p><p>Pay: $17.00 - $18.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Uniform allowance</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Veterinary Receptionist / Customer Service Representative

<div><div><b>What you&rsquo;ll need to succeed as a Customer Service Representative at XPO</b></div><div>
Minimum qualifications:</div><ul><li>
2 years of customer service experience</li><li>
Strong computer, typing and 10-key skills
</li><li>Experience with Microsoft Office
</li><li>Available to work a variety of shifts, including days, evenings, nights and weekends</li></ul><div></div><div><br>
Preferred qualifications:</div><ul><li>
Transportation experience</li><li>
Excellent verbal and written communication skills</li></ul><div></div><div><b><br>
About the Customer Service Representative job</b></div><div>
Pay, benefits and more:</div><ul><li>
Pay starts at $22.10</li><li>
Shift: Monday - Friday / 9:00pm-5:30am</li></ul><ul><li>
Full health insurance benefits on day one
</li><li>Life and disability insurance
</li><li>Earn up to 13 days PTO your first year</li></ul><ul><li>
9 paid company holidays
</li><li>401(k) option with company match
</li><li>Education assistance</li></ul><div><br>
</div><div>What you&rsquo;ll do on a typical day:</div><ul><li>
Bill shipments according to applicable tariffs and pricing agreements
</li><li>Recognize and resolve documentation errors</li><li>
Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
</li><li>Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
</li><li>Process over, short and damaged freight and related documentation for customer resolution</li></ul><div><br>
</div><div>Customer Service Representatives are required to:</div><ul><li>
Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery</li></ul><p></p><p><b><br>
About XPO</b></p><p>
XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you&rsquo;re looking for a growth opportunity, join us at XPO.</p><p></p><p><br>
We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.</p><p></p><p><br>
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.</p><p></p><p><br>
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.</p></div><p></p>

Customer Service Representative (Full-Time) - Night Shift

Vasitum

<p><b>Job Overview</b><br/>We are seeking a dynamic and energetic Inbound Call Center Representative to join our customer support team. In this vital role, you will be the first point of contact for our clients, delivering exceptional service and solutions through engaging phone interactions. Your enthusiasm and communication skills will help foster positive relationships, resolve inquiries efficiently, and ensure a seamless customer experience. Multilingual abilities and a passion for client service will set you apart as you contribute to our mission of providing outstanding support across diverse communities.</p><p><b>Requirements:</b></p><ul><li>High School Diploma or GED</li><li>Proven experience in a high-volume call center or customer service role</li><li>Strong communication and problem-solving skills</li><li>Ability to learn quickly and apply new information</li><li>Team oriented with a positive attitude and willingness to collaborate</li></ul><p>Pay: $20.00 - $22.00 per hour</p><p>Work Location: In person</p>

Inbound Call Center Representative

The Jane Pauley Community Health Center, Inc

<p></p><div><div><p>Empowering communities through accessible, inclusive, and compassionate care, this is the work we do every day.</p>
<p>
At Jane Pauley Community Health Center, every role is connected to something bigger. As a Federally Qualified Health Center (FQHC), we deliver integrated, whole-person care to individuals and families across Indiana, regardless of income or insurance status.</p>
<p>
Our teams work at the intersection of clinical excellence and community impact, supporting underserved populations while building a culture rooted in collaboration, respect, and growth. Here, you are not just joining a workplace, you are becoming part of a mission that truly matters.</p></div><p>
The Patient Service Representative (PSR) serves as the main point of contact for patients both in person and on the phone. The PSR communicates with patients in a warm friendly manner to obtain information needed for scheduling and registering patients. The PSR ensures that all demographics and insurance information is collected and correctly entered into Electronic Health Record (EHR). This role will support Warren Township school-based providers remotely.<br>
<b>
</b></p><p><b>Essential Duties and Responsibilities</b> include the following. Other duties may be assigned.</p>
<ul>
<li>Demonstrates exceptional customer service and communicates effectively with patients and patients' families.</li>
<li>Schedules patient appointments.</li>
<li>Interacts with patients in a friendly respectful manner.</li>
<li>Determines information needed for patient registration and provides appropriate documentation.</li>
<li>Determines and verifies insurance status and/or patient's eligibility for financial assistance programs and collects appropriate documentation from patients and patients' family.</li>
<li>Collects patient co-payments and practices proper money handling as defined by JPCHC standards.</li>
<li>Answers telephone calls by third ring and text messages within one hour.</li>
<li>Transfer calls appropriately.</li>
<li>Assists with medical record requests.</li>
<li>Prepares and mails patient correspondence as directed.</li>
<li>Responds to messages left within one business day.</li>
<li>Responsible for neatness and appearance of the patient waiting area.</li>
<li>Participates in all departmental and organizational meetings.</li>
<li>All other duties as assigned.</li>
</ul>
<p><b>Qualifications</b> To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p>
<p><b>
Education and/or Experience</b></p>
<ul>
<li>Knowledge of medical office practices</li>
<li>Excellent written and oral communication</li>
<li>Two years of experience in an ambulatory healthcare setting
</li><li>High school diploma or GED</li>
</ul>
<p><b>Computer Skills</b></p>
<p>
To perform this job successfully, an individual should have proficient computer skills, including Microsoft Office (specifically Word and Excel), Electronic Medical and Health records, and other applications.</p><p></p><div>
<h3 class="jobSectionHeader"><b>
Why You'll Love Working Here</b></h3>
<ul><li><b>Purpose-driven work</b> that directly impacts access to care across our communities</li>
<li><b>Robust benefits package</b> (medical, dental, vision) designed to support you and your family</li>
<li><b>Generous PTO</b> because we believe caring for others starts with caring for yourself</li>
<li><b>401(k) with employer contribution</b> to help you plan for what's ahead</li>
<li><b>Life and disability coverage</b> for peace of mind</li>
</ul>
<p>Here, you are not just filling a role&mdash;you are helping shape healthier communities and advancing equitable care every day!</p></div></div><p></p>

Patient Service Representative

aFit Staffing

<p></p><div><div><div><div><div><p><b>Receptionist and Constituent Services Representative</b></p></div></div><br>
<p></p>
<div><div><p>Indianapolis, IN Residents Only<br>
</p></div></div><p></p><br>
<br>
<div><div><p>You want to work where you know you are a perfect fit. At aFit, a woman owned (WBE) company based in Indianapolis, we are devoted to being collaborative, honorable, and accountable. Our company provides project-based staffing for government and commercial organizations. To our prospective clients, aFit offers a talented workforce in a team-based environment to produce concrete and reliable outcomes. At aFit, we focus on building strong relationships and keeping the day-to-day flexible in an in-person or remote-enabled environment.</p>
<p>
aFit Staffing, Inc. is an equal opportunity employer.
</p><p>Please note, this full-time position is in Indianapolis, IN and we do not offer relocation assistance at this time.
</p></div></div><br>
</div></div><p></p><div><div><div><div><p><b>Description of Duties:</b><br>
</p></div></div><br>
<div><div><p>The Constituent Services Representative is responsible for communicating the actions of a key Indiana state figure in a customer focused environment.
</p></div></div><br>
</div></div><p></p><div><div><div><div><p><b>Key Responsibilities:</b><br>
</p></div></div><br>
<div><div><ul><li>Field, manage, and keep detailed records of all constituent communications.
</li><li>Check guests in for office visits.
</li><li>Communicate actions of a major IN state figure in a customer focused environment.
</li><li>Collaborate with the Outreach team to draft letters, certificates, and other official materials.
</li><li>Maintain a detailed understanding of current state and federal legislation and government agencies.
</li><li>Prepare briefing materials.
</li><li>Draft and proofread correspondence.
</li><li>Organize and maintain filing systems.
</li><li>Develop and update contact databases
</li><li>Research projects as assigned by Director.
</li><li>Other duties assigned.
</li></ul></div></div><br>
</div></div><p></p><div><div><div><div><p><b>Desired Skills and Experience:</b><br>
</p></div></div><br>
<div><div><ul><li>Exceptional written and verbal communications.
</li><li>Responsible for having a broad understanding of current events.
</li><li>Detailed knowledge of local, state and federal government.
</li><li>Keep abreast of state and federal legislation that impacts constituents.
</li><li>Must be able to work effectively in a fast-paced environment, managing multiple tasks and priorities with accuracy and professionalism.
</li><li>Previous customer service experience strongly desired.
</li><li>Proven ability to handle confidential information and documentation with discretion, integrity, and adherence to office policies.
</li><li>Ability to learn new concepts quickly.
</li><li>Able to handle stressful situations.
</li><li>Able to work in a collaborative team environment to obtain the best results.
</li><li>Work as a topmost trusted partner with aFit and the client.
</li><li>Approaches challenges with a positive, consultative mindset
</li><li>Self-starter with the desire to achieve and work with integrity.
</li><li>Willingness to grow and change through ambiguity.
</li><li>Learning agility, or the ability to develop new skills.
</li><li>Open and receptive to feedback to continuously grow.
</li></ul></div></div><br>
</div></div><p></p><div><div><div><div><p><b>Working Schedule:</b><br>
</p></div></div><br>
<div><div><p>Onsite 402 West Washington Street, Indianapolis, IN
</p><p>Monday &ndash; Friday 8am &ndash; 5pm EST
</p><p>Parking provided
</p></div></div><br>
</div></div><p></p><div><div><div><div><p><b>Education:</b><br>
</p></div></div><br>
<div><div><p>Bachelor&rsquo;s degree or equivalent experience.</p></div></div></div></div></div><p></p>

Administrative Assistant - Onsite Downtown Indy

International Medical Group

<div><p>As one of the world's top International Medical Insurance companies, IMG helps individuals and companies of all sizes. Every second of every day, vacationers, those working or living abroad for short or extended periods, people traveling frequently between countries, and those who maintain multiple countries of residence use our products to give themselves global peace of mind&reg;</p><p>
We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for travelers.</p><p><b><br>
SUMMARY</b></p><p>
The Inside Sales Specialist, which is internally referred to as the Inside Sales Advisor is responsible for answering incoming phone calls, emails, and live chat conversations from prospective customers. They are responsible for marketing and selling the portfolio of products by way of phone transactions while offering a high level of customer service and productivity. As a frontline representative for the company, the Inside Sales Advisor focuses on new customer enrollment, consumer retention, and providing sales support to our customers and partners.<br>
<br>
<br>
</p><p><b>JOB DETAILS</b></p><ul><li>
Location: Indianapolis - Remote schedules available</li><li>
Schedule: Day shift position from 9:00 am to 6:00 pm</li><li>
Relocation Expenses Reimbursed: No</li><li>
Qualified candidates must be legally authorized to be employed in the United States. IMG will not be providing sponsorship for employment visa status (e.g., H-1B or TN status) for this position</li></ul><p></p><p><b><br>
DUTIES AND RESPONSIBILITIES</b></p><ul><li>
Recommends the appropriate IMG product and assists prospective customers with new quotes and application completion via the portal.</li><li>
Maintain a high level of international industry knowledge.
</li><li>Thoroughly understand the products and services sold.</li><li>
Perform needs-based selling techniques and skills to appropriately analyze, probe, and identify prospective customers and partners' needs.</li><li>
Conduct consultative selling with probing to ask appropriate questions and actively listen to identify specific questions or issues while documenting required information in computer systems.</li><li>
Engage prospective customers on the benefits of IMG's products and services.</li><li>
Build positive relationships with producers and customers to ensure continued interest in IMG's products and services.</li><li>
Participate in sales meetings as appropriate and provide input for generating sales.</li><li>
Updates CRM tools (Salesforce.com) and ensures that call logs and new business opportunities are tracked in CRM systems.
</li><li>Competent use of technology and telephony systems.
</li><li>Meet the performance goals established for the position: efficiency, call quality, revenue generated, sold certificates, team performance, needs-based selling, conversion rate, and closing ratio.</li></ul><div><br>
<b>
QUALIFICATIONS</b></div><ul><li>
2+ years of customer service and sales related experience in office setting, call center setting or phone support role.</li><li>
This position will require Life and Health License and Property and Casualty License to be obtained</li><li>
Bi-lingual preferred but not required (Mandarin, Spanish, or French), and fluent in English as well.
</li><li>Demonstrated ability in using computer and Windows PC applications, which includes strong keyboard and navigation skills and learning new computer programs</li><li>
A proficient problem-solving approach to quickly assess the current state and formulate recommendations
</li><li>Proficient in translating healthcare and insurance-related jargon and complex processes into simple, step-by-step instructions customers and producers can understand and act upon</li><li>
Ability to communicate effectively verbally and in written format (via Live Chats and email)</li><li>
Proficient conflict management skills including the ability to resolve issues in a stressful situation and demonstrate personal resilience</li><li>
Bachelor's degree preferred but not required.</li><li>
Flexibility to customize approach to meet all types of customer/producer communication styles and personalities
</li><li>Ability to multi-task, including the ability to navigate multiple computer screens and system programs while speaking on the telephone</li><li>
Ability to develop an understanding of our multiple products and levels of benefits within each product</li></ul><p><b><br>
PREFERRED SKILLS</b></p><div><ul><li>
Multi-lingual capabilities with an emphasis on Spanish, French, or Mandarin</li><li>
Property and Casualty License</li><li>
Life and Health License</li><li>
Common Insurance Industry experience</li></ul><p><b><br>
PERKS</b></p><ul><li>
Comprehensive benefits package including Medical/RX/Dental/Vision insurance</li><li>
401k Plan with company match</li><li>
Paid Time Off and Company Paid Holidays</li><li>
Free employee parking</li><li>
Casual dress environment</li><li>
Tuition reimbursement plan</li></ul></div><p><i><br>
IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.</i></p><p>
</p><p>IIVKJD0Ove</p></div>

Inside Sales Specialist

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