call center representative

contact representative (call center) Jobs in Indianapolis

contact representative (call center)

customer care representative ii Jobs in Indianapolis

customer care representative ii

customer service representative (flexible working hours) Jobs in Indianapolis

work from home - customer service representative Jobs in Indianapolis

customer service representative

Robert Half

<div>
 
 We are looking for a Customer Service Representative to support our nation's veteran members and callers with professionalism, patience, and care in Indianapolis, Indiana. This contract opportunity with permanent potential is ideal for someone who enjoys helping others, handling questions efficiently, and delivering a positive service experience in every interaction. In this role, you will contribute to a non-profit organization dedicated to serving veterans, their families, and the broader community while ensuring each inquiry is handled accurately and respectfully.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 &bull; Respond to incoming customer inquiries by phone and other communication channels with courtesy, empathy, and clear follow-up.
 
 
 &bull; Use several systems and applications at the same time to access records, update information, and complete service tasks efficiently.
 
 
 &bull; Investigate customer concerns, identify practical solutions, and route more complex matters to the appropriate team when necessary.
 
 
 &bull; Enter and maintain customer information with a high level of accuracy while documenting interactions according to established procedures.
 
 
 &bull; Apply current policies and adapt quickly to updated workflows, changing priorities, and new tools as business needs evolve.
 
 
 &bull; Work closely with coworkers and supervisors to maintain strong service levels and support a cooperative team environment.
 
 
 &bull; De-escalate challenging conversations through active listening, professionalism, and solution-focused communication.
 
 
 &bull; Maintain dependable attendance and adhere to scheduled shifts to ensure consistent coverage for customers.
 
 
 
 
 Requirements:
 
 
 
 
 &bull; Must have prior experience in call center support or a similar inbound calling customer-facing role.
 
 
 
 &bull; Strong verbal and written communication skills with the ability to listen carefully and respond professionally.
 
 
 &bull; Comfort navigating multiple computer systems, screens, and applications in a fast-paced environment.
 
 
 &bull; Solid data entry skills with close attention to detail and accuracy.
 
 
 &bull; Working knowledge of basic office tools, including Microsoft Word and Microsoft Excel.
 
 
 &bull; Good judgment in resolving issues, troubleshooting concerns, and determining when escalation is needed.
 
 
 &bull; Reliable attendance, punctuality, and a consistent commitment to team and customer support.
 
 
 TalentMatch
 
 &reg;
 
 
 
 
 Robert Half is the world&rsquo;s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
 
 
 
 
 Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
 
 
 
 
 All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
 
 
 
 
 &copy; 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking &ldquo;Apply Now,&rdquo; you&rsquo;re agreeing to Robert Half&rsquo;s Terms of Use and Privacy Notice.
 
</div>

Customer Service Representative

Elevance health inc

Job Overview Elevance Health Inc. is a leading health organisation committed to improving lives and communities and making healthcare simpler. We are currently seeking an experienced and dedicated Customer Care Representative II to join our team. This full-time role, based in our office in Indianapolis, Indiana, United States, is a fantastic opportunity for a professional who is passionate about delivering outstanding customer service. As a key member of our team, you will be responsible for handling complex customer enquiries and ensuring a seamless, positive experience for our members. Responsibilities  <ul><li>Serve as a primary point of contact for members, handling enquiries and issues via telephone, email, and digital channels with a high degree of professionalism.</li><li>Provide accurate, comprehensive, and timely information regarding our services, policies, and procedures.</li><li>Analyse and resolve customer concerns, taking ownership of issues from initial contact through to resolution.</li><li>Maintain precise and detailed records of all customer interactions and transactions in our CRM system.</li><li>Escalate complex or unresolved cases to senior team members or other departments as appropriate.</li><li>Adhere strictly to company guidelines and data protection regulations to ensure customer confidentiality and security.</li><li>Contribute to team goals by meeting and exceeding performance metrics for quality, efficiency, and customer satisfaction.</li><li>Proactively identify opportunities to improve processes and enhance the customer experience.</li></ul> Qualifications  <ul><li>Proven experience in a customer-facing role, ideally within a call centre or the healthcare sector.</li><li>Exceptional verbal and written communication skills with a clear, professional, and empathetic telephone manner.</li><li>Strong problem-solving abilities and a talent for de-escalating challenging situations.</li><li>Excellent organisational skills, with the ability to prioritise tasks and manage time effectively.</li><li>Proficiency in using Microsoft Office Suite and experience with CRM software.</li><li>A resilient and positive attitude, with a genuine commitment to helping others.</li><li>Ability to work effectively both independently and as part of a collaborative team.</li></ul> Benefits  <ul><li>A competitive hourly wage of $25.00 - $40.00 USD per hour.</li><li>Comprehensive health and wellness benefits.</li><li>Opportunities for continuous professional development and career progression.</li><li>A supportive, inclusive, and dynamic work environment.</li><li>Generous paid time off and holiday allowance.</li></ul>

Customer Care Representative II

Firebirds Wood Fired Grill

<div><div>At Firebirds, we create extraordinary guest experiences through genuine hospitality and attention to detail&mdash;whether guests are dining in or taking their experience to go. As a To-Go Specialist, you&rsquo;ll play a key Front of House role, ensuring every off-premise order is prepared with the same care, accuracy, and hospitality as in-restaurant dining.</div><div></div><div> 
What you can expect from us:</div><div>
Our team members are the most important stakeholder here at Firebirds Wood Fired Grill and such an important part of our brand. We ensure that our front of house team members receive extensive training and development, are continuously set up for success, and feel welcomed in our Firebirds family! Never worked in a restaurant before but have a passion for learning more? It will be our pleasure to start you in a role where you can train and develop skillsets to become a hospitality expert!</div><div> 
What You&rsquo;ll Do</div><ul><li>
Deliver warm, attentive hospitality with every guest interaction.</li><li>
Greet guests promptly and provide a seamless pickup experience.</li><li>
Listen carefully and communicate clearly to ensure order accuracy.</li><li>
Prepare, review, and confirm orders to ensure they meet guest expectations before pickup.</li><li>
Accurately enter orders and process payments using the POS system.</li><li>
Maintain a clean, organized, and fully stocked To-Go area.</li><li>
Communicate with guests by phone in a professional, friendly manner.</li><li>
Resolve order concerns quickly and involve leadership when needed.</li><li>
Ensure every guest leaves feeling appreciated and well taken care of.</li><li>
Work collaboratively with the Front of House team to support smooth service.</li></ul><div></div><div> 
What&rsquo;s in it for you:</div><ul><li>
Flexible schedules! Time-off on holidays&mdash; closed on Christmas and Thanksgiving Day; early closure on Christmas Eve!</li><li>
Competitive hourly wage</li><li>
New store openings&mdash; we are growing and with growth comes opportunities for advancement!</li>
Extensive training and development&mdash; we focus on building your knowledge during training and it doesn't stop there<li>-continued education is a focus to make sure our team members are experts in their positions.</li><li>
Benefits for eligible team members&mdash;medical and paid time-off!</li><li>
Team member motivation&mdash; discounted meals, exhilarating contests, and thrilling prizes!</li></ul><div> 
Qualifications:</div><ul><li>
Excellent written and oral communication skills</li><li>
Ability to perform simple mathematical calculations</li><li>
Ability to work on your feet for 8 hours or more a day</li><li>
Ability to bend, kneel, and lift items frequently weighing up to 25 pounds</li><li>
Ability to be patient and have a guest-oriented mindset</li><li>
Ability to maintain positive working relationships with all team members</li><li>
Attention to cleanliness and safety procedures</li><li>
Must have reliable transportation</li><li>
18+ age requirements for FOH positions</li></ul><div>
You may also apply in person at your local Firebirds Wood Fired Grill Monday through Friday between 2 pm and 4 pm!</div><div></div><div> 
If you&rsquo;re passionate about hospitality and delivering exceptional guest experiences&mdash;whether in person or to-go&mdash;we&rsquo;d love to meet you.</div><div> 
Grow your skills and find your fire.</div><div></div><div> 
Firebirds is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</div></div>

To-Go Specialist

Extract Wellness LLC

We are currently seeking a dedicated and professional Call Center Representative to join our team. As the first point of contact for our customers, you will play a crucial role in providing an exceptional service experience, offering product information, and resolving customer enquiries with efficiency and care. Responsibilities: * Manage a high volume of inbound customer calls and emails in a timely and professional manner. * Provide accurate, valid, and complete information by using the right methods and tools. * Assist customers with placing orders, managing their accounts, and tracking shipments. * Identify and assess customers’ needs to achieve satisfaction and build sustainable relationships of trust through open and interactive communication. * Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution. * Maintain comprehensive records of customer interactions, transactions, comments, and complaints within our CRM system. * Work collaboratively with other team members and departments to ensure a seamless customer journey. * Stay current with product knowledge and company promotions to provide the best possible service. Qualifications: * Proven experience in a customer support or call centre role is essential. * Exceptional verbal and written communication skills, with a professional telephone manner. * Strong listening and problem-solving abilities. * Proficiency in using CRM systems and other standard office software. * Ability to multi-task, prioritise, and manage time effectively in a fast-paced environment. * A genuine passion for helping customers and delivering outstanding service. * Experience or a keen interest in the wellness or natural products industry would be an advantage. Benefits: * A competitive hourly wage of **$20 - $30 USD**. * Opportunities for professional growth and development within a growing company. * A supportive and positive team-oriented work environment. * Generous employee discounts on our premium wellness products.

Call Center Representative

Harbor Group Management

Harbor Group Management Company is a multi-billion dollar real estate investment and property management firm. As we continue to grow, we are looking for passionate, goal oriented, creative individuals with an entrepreneurial spirit and great communication skills. Harbor Group is dedicated to outstanding customer service and providing exquisite living experience for our residents.
 
Leasing Specialist
 
Job Title: Leasing Specialist
 
Division: Multifamily
 
Status: Non-Exempt
 
JOB SUMMARY: The Leasing Specialist is responsible for driving occupancy and resident satisfaction in a multi-family community. This role includes showing and leasing apartments to prospective residents, coordinating marketing initiatives, assisting in resident retention efforts, and supporting the Property Manager in daily operations to ensure a positive living experience and strong financial performance.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by Harbor Group Management Company.
 
<ul>
<li>Greet prospective residents, conduct property tours, and showcase available apartments and amenities.</li>
<li>Qualify leads, process rental applications, run background and credit checks, and prepare lease documents.</li>
<li>Ensure units are move-in ready by inspecting them before occupancy and coordinating outstanding items with maintenance.</li>
<li>Execute lease agreements and move-in packages, ensuring a smooth onboarding process for new residents.</li>
<li>Design and implement short- and long-term marketing plans to generate traffic and maintain occupancy.</li>
<li>Promote the community via digital platforms such as Craigslist, Facebook, and email campaigns.</li>
<li>Coordinate resident referral programs, employer outreach, and participate in local networking efforts.</li>
<li>Maintain up-to-date knowledge of market conditions, competitor properties, rental rates, and trends.</li>
<li>Support resident retention through excellent customer service and timely response to questions, complaints, and maintenance needs.</li>
<li>Conduct follow-up communication with prospects and new residents to ensure satisfaction.</li>
<li>Participate in lease renewal efforts by preparing renewal documents, engaging with residents, and finalizing lease extensions.</li>
<li>Maintain accurate records of prospect and resident interactions using property management software (e.g., Yardi, OneSite).</li>
<li>Keep guest cards updated and perform follow-ups on all leads.</li>
<li>Assist with rent collection, manage delinquent accounts, and support administrative tasks as assigned by the Property Manager.</li>
<li>Ensure leasing office and tour path are presentable and meet show standards at all times.</li>
</ul>
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
 
<ul>
<li>High School Diploma or equivalent.</li>
<li>Minimum one year of experience in leasing, sales, or customer service; property management experience preferred.</li>
<li>Proficient with Microsoft Office and Property Management software experience is a must.</li>
<li>Experience utilizing social media (Facebook, Instagram, etc.) is preferred.</li>
<li>Excellent organizational and communication skills with the ability to manage multiple tasks and deadlines in a fast-paced environment.</li>
<li>Strong attention to detail, problem-solving skills, and the ability to work independently or as part of a team.</li>
<li>Must be customer-service oriented with the ability to interact professionally with residents and vendors.</li>
<li>Flexibility to work weekends if required by the property.</li>
<li>Valid driver’s license required (for operating golf carts if applicable).</li>
</ul>
#LI-ED2
 
WHAT WE OFFER: 
<ul>
<li>Competitive Salaries & Bonuses</li>
<li>Medical, Dental & Vision Plans</li>
<li>401(k) Plan with Employer Matching Contributions</li>
<li>Paid Time Off (PTO) & 10+ Paid Holidays</li>
<li>Paid Parental Leave</li>
<li>Paid Birthday Off (Multifamily)</li>
<li>Flexible Spending Accounts</li>
<li>Company-Paid Long-Term Disability</li>
<li>Company-Paid Life Insurance</li>
<li>Short-Term Disability</li>
<li>Health Savings Account with Employer Contributions</li>
<li>Pre-Tax Commuter Benefit (Corporate)</li>
<li>Wellness Perks</li>
<li>FinFit Financial Wellness Program</li>
<li>Legal Resources</li>
<li>Employee Apartment Discount</li>
<li>Employee Referral Program</li>
<li>Employee Assistance Program</li>
<li>Tuition Reimbursement</li>
<li>Insta Pay Eligible</li>
<li>Volunteer & Community Service Opportunities</li>
<li>Employee Recognition & Awards</li>
</ul>
Benefit eligibility will be determined at the time of hire. Eligibility for certain benefits may vary based on position, location, hours worked, and other qualifying criteria.
 
Veteran Friendly
 This pre-employment application will be given every consideration, but its receipt does not imply that the applicant will be employed. Each question should be answered in a complete and accurate manner as no action can be taken on this application until all questions have been answered.
 Harbor Group Management is proudly an Equal Opportunity Employer EOE/M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Leasing Specialist

HomeGoods

<div>HomeGoods<div>
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You&rsquo;ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you&rsquo;re working in our four global Home Offices, Distribution Centers or Retail Stores&mdash;TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you&rsquo;ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family&mdash;a Fortune 100 company and the world&rsquo;s leading off-price retailer.</div>
Job Description:
Opportunity: Grow Your Career
Responsible for executing receiving and merchandising standards while ensuring Associates are processing efficiently and effectively, and working as a team. Ensures an excellent customer experience by engaging and interacting with all customers, and maintaining a clean and organized store. Role models exceptional customer service.<ul><li>
Creates a positive internal and external customer experience</li><li>
Promotes a culture of honesty and integrity; maintains confidentiality</li><li>
Orchestrates truck delivery, prioritizing the processing of merchandise onto the sales floor</li><li>
Trains and mentors Associates on established merchandising and processing principles</li><li>
Ensures merchandise is properly tagged, hung, secured, and coded</li><li>
Communicates with the Coordinator on Duty to ensure efficient flow of goods to sales floor</li><li>
Ensures Associates complete tasks and activities according to store plan; prioritizes as needed</li><li>
Monitors productivity of team and coaches as necessary</li><li>
Organizes and rotates back stock for easy replenishment</li><li>
Maintains and upholds merchandising philosophy and signage standards</li><li>
Maintains all organizational, cleanliness and recovery standards for the backroom area</li><li>
Ensures compliance with recycling and, where applicable, hazardous waste programs</li><li>
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates</li><li>
Provides and accepts recognition and constructive feedback</li><li>
Partners with Management on Associate training needs to increase effectiveness</li><li>
Ensures adherence to all labor laws, policies, and procedures</li><li>
Promotes credit and loyalty programs</li><li>
Supports and participates in store shrink reduction goals and programs</li><li>
Promotes safety awareness and maintains a safe environment</li><li>
Other duties as assigned</li></ul>
Who We&rsquo;re Looking For: You.<ul><li>
Able to work a flexible schedule, including nights and weekends</li><li>
Superior communication and organizational skills with attention to detail</li><li>
Capable of multi-tasking</li><li>
Able to respond appropriately to changes in direction or unexpected situations</li><li>
Team player, working effectively with peers and supervisors</li><li>
Capable of lifting heavy objects with or without reasonable accommodation</li><li>
Able to train others</li><li>
1 year retail and 6 months of leadership experience</li></ul><div>
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care &amp; cell phone discounts; pet &amp; legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Applicants with arrest or conviction records will be considered for employment.</div>
Address:
5520 East 82nd St
Location:
USA HomeGoods Store 0342 Indianapolis IN
This position has a starting pay range of $14.25 to $14.75 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.</div>

Key Holder

Relevant Industrial

<div>Description: 
This is a Materials Coordinator position that is responsible for coordinating and expediting the flow of materials, parts, and assemblies according to production and shipping schedules.
Position Responsibilities
The Material Coordination position responsible for order processing, shipping, inbound material, after hours support, inventory control, maintaining clean warehouse work areas, packaging materials, equipment maintenance, mail postage, and Service support. The position plays a key role in internal and external customer service in regards to inbound and outbound material.
Responsibilities include but are not limited to:<ul><li>Processing all sales order shipments in an efficient and timely manner. A timely manner is within 24 hours of receipt of pick ticket or item receipt from on inbound purchase order.</li><li>Verifying the quantity and the description of the material being shipped matches what is printed on the packing slip</li><li>Ensure all credit card orders are processed before material is shipped</li><li>Ensuring that all product and material is shipped to the correct address</li><li>Responsible for international shipments (inbound and outbound), including preparing packing lists, bills of lading, commercial invoices, and all other required paperwork; arranging and coordinating shipments with carriers; prepares import/export documents and packaging goods in accordance with established procedures and guidelines</li><li>May need to calculate value of duties and tariffs due on transported goods</li><li>Familiar with standard concepts, practices, and procedures related to import/export shipments</li><li>Processing all receipt of goods in an efficient and timely manner. A timely manner is within 24 hours of delivery of material.</li><li>Verifying the quantity and the description of the material being received matches what is printed on the packing slip.</li><li>Advise purchasing of product returns for credit and any discrepancies in shipments for Purchase Orders.</li><li>Providing configuration support prior to shipment</li><li>Assist in managing the Will Call shelf by advising the Inside Sales representative if an order is left on the shelf for more than 5 days.</li><li>Call couriers for pickup as needed, i.e. Hot Shot Delivery, FedEx, DHL, UPS, Freight Lines, etc.</li><li>Ensure all inbound material is promptly and correctly routed, i.e. inbound purchases for orders vs. stock, inbound repairs, parts that should be routed to EPG, office materials.</li><li>Assist in handling of customer sales returns. Inspect returned items for condition and advise if credit can be issued.</li><li>Must support after hours emergency calls as needed</li><li>Run mail through postage and drop outgoing mail in the mailbox on a daily basis</li><li>Ensure all work areas are clean and organized including: work stations, packaging area, stock area, dock area, and warehouse staging areas. Areas are to be completely swept and all debris picked up and properly disposed each day. Boxes that cannot be re-used should be thrown away and empty all trash containers into the outside garbage bin as needed.</li><li>Order appropriate amount of shipping and office supplies as needed</li><li>Make sure that boxes, peanuts, crimped brown paper, foam, and other type of packing that can be re-used are neatly organized, stacked, and not allowed to fall on the floor</li><li>Shipping equipment such as: postage machine, shipping manifest equipment, computer and packing slip printer, Instapak machine and table should be kept clean and in good working order.</li><li>Perform cycle counts on a routine basis as directed by management</li><li>Research and resolve discrepancies related to inventory</li><li>Assist with annual physical inventory counts</li><li>Report inventory discrepancies to management for review and / or adjustment.</li><li>Identify and correct any unsafe conditions in the work environment</li><li>Any other duties as assigned by management</li></ul>
Requirements: 
Position Requirements<ul><li>High School Diploma or equivalent</li><li>Computer literate and proficiency in Windows, E-mail, and an Order Management System.</li><li>Ability to use Microsoft Word and Excel is a plus</li><li>Ability to use common office equipment: phone, calculator, PC, etc.</li><li>Self-starter that takes an initiative to get the job done, go beyond tasks that are routine, and with little or no direct supervision</li><li>Excellent communication skills both verbal and written with Customers, Vendors, and Relevant Solutions personnel</li><li>Desire to provide the highest level of customer service</li><li>Ability to cross-train into other value add activities</li><li>Must be able to prioritize work and keep accurate and detailed records</li><li>Must have effective analytical, organizational and problem solving skills</li><li>Ability to follow complex instructions and operating procedures</li></ul>
Physical Requirements<ul><li>Medium work: Exerting up to 50 pounds of force occasionally and/or up to 25 pounds of force constantly to move material for inbound and outbound shipping as well as into inventory.</li><li>Must be able to use dollies and pallet jacks to safely move heavy material when required</li><li>Must be able safely drive a forklift to load and unload trucks or move material around in the warehouse (training to be provided onsite)</li><li>Must be able to use and maintain Instapak Machine (training to be provided onsite)</li><li>Must have good visual acuity</li></ul></div>

Material Coordinator

Explore 55+ Customer service representative in Indianapolis this August. Find roles across top companies and apply now to boost your career.