customer service representative

contact representative (call center) Jobs in Indianapolis

contact representative (call center)

customer care representative ii Jobs in Indianapolis

customer care representative ii

customer service representative (flexible working hours) Jobs in Indianapolis

work from home - customer service representative Jobs in Indianapolis

work from home customer service representative

Chapman Heating, Air Conditioning & Plumbing

<p>At Chapman Heating, Air Conditioning, Plumbing &amp; Electric, we are looking for the right individuals who want to build a lifelong career in the HVAC industry to join our team. Our team has been serving our customers and communities for over 40 years! At Chapman, there is a place for anyone who has a positive attitude, a strong focus on customer service, a good work ethic, and a desire to learn. We offer competitive pay and industry-leading benefits.</p><p>We take the time to properly educate all our employees. Whether it is customer service training or learning new technical skills, we promote continued education through our robust in-house training program. As technology in our industry changes, we must adapt and refine our skills to help give our customers the best service possible.</p><p><b>The Role</b>: Residential HVAC Service Technician</p><p><b>Location:</b> Indianapolis, Indiana</p><p><b>Dispatched from home, take-home vehicle provided</b></p><p><b>Schedule:</b> Various and flexible schedules available</p><p><b>Pay:</b> $25.00-$40.00/hourly + Categorized Commissions</p><p><b>Key Responsibilities:</b></p><ul><li>Complete HVAC repairs, maintenance, and other related in-home service calls for both commercial and residential customers. Diagnose and repair of electronic, mechanical, and electrical components of these systems.</li><li>Educate and assist customers in choosing the best finance options, products, services and maintenance plans.</li><li>Work alongside customer service representatives and dispatch team members to ensure overall success of the business.</li><li>Maintain a clean, organized job site and well inventoried truck.</li><li>Participate actively in all training exercises, morning meetings and retreats.</li><li>Train and mentor apprentices to ensure quick, accurate repairs and installations.</li><li>Be accurate and timely with invoices, timecards, and option sheets.</li><li>Understand your sales criteria and hold yourself accountable for exceeding revenue goals.</li><li>Show yourself as professional and knowledgeable to win new referrals and repeat business.</li></ul><p><b>Required Qualifications: </b></p><ul><li>3 or more years of HVAC residential or light commercial service experience.</li><li>EPA Certification</li></ul><p><b>Benefits:</b></p><ul><li><b>Competitive Pay:</b> Hourly wage plus performance-based incentives.</li><li><b>Health and Wellness:</b> Comprehensive health insurance, dental, and vision plans. Free and confidential mental health assistance.</li><li><b>Retirement Savings:</b> 401(k) plan with company matching.</li><li><b>Paid Time Off:</b> Vacation, paid parental leave, and 6 paid holidays.</li><li><b>Professional Development:</b> Ongoing training and certification support.</li><li><b>Employee Perks:</b> Company and Corporate Discounts, Ongoing Recognition</li><li><b>Coverage when you need it most:</b> Free $50k life insurance policy, Short/Long term, and Accident/Critical Illness Coverage available</li></ul><p>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.</p><p>Job Type: Full-time</p><p>Pay: $25.00 - $40.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Company truck</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible schedule</li><li>Fuel card</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Parental leave</li><li>Professional development assistance</li><li>Tools provided</li><li>Vision insurance</li></ul><p>Application Question(s):</p><ul><li>Are you willing to submit to a company sponsored background check and drug screen, according to local laws and regulations?</li><li>Are you currently subject to a non-compete, restrictive covenant, or similar employment agreement that may limit your ability to accept this role?</li></ul><p>Experience:</p><ul><li>HVAC residential or light commercial service: 3 years (Preferred)</li></ul><p>License/Certification:</p><ul><li>Driver's License (Required)</li><li>EPA Certification (Preferred)</li></ul><p>Work Location: On the road</p>

HVAC Service Technician

Elevance health inc

<p><strong>Job Overview</strong><br /><br />Elevance Health Inc. is a leading health organisation committed to improving lives and communities and making healthcare simpler. We are currently seeking an experienced and dedicated <strong>Customer Care Representative II</strong> to join our team. This <strong>full-time</strong> role, based in our office in <strong>Indianapolis, Indiana, United States</strong>, is a fantastic opportunity for a professional who is passionate about delivering outstanding customer service. As a key member of our team, you will be responsible for handling complex customer enquiries and ensuring a seamless, positive experience for our members.<br /><br /><strong>Responsibilities</strong><br /> </p><ul><li>Serve as a primary point of contact for members, handling enquiries and issues via telephone, email, and digital channels with a high degree of professionalism.</li><li>Provide accurate, comprehensive, and timely information regarding our services, policies, and procedures.</li><li>Analyse and resolve customer concerns, taking ownership of issues from initial contact through to resolution.</li><li>Maintain precise and detailed records of all customer interactions and transactions in our CRM system.</li><li>Escalate complex or unresolved cases to senior team members or other departments as appropriate.</li><li>Adhere strictly to company guidelines and data protection regulations to ensure customer confidentiality and security.</li><li>Contribute to team goals by meeting and exceeding performance metrics for quality, efficiency, and customer satisfaction.</li><li>Proactively identify opportunities to improve processes and enhance the customer experience.</li></ul><p> </p><p><strong>Qualifications</strong><br /> </p><ul><li>Proven experience in a customer-facing role, ideally within a call centre or the healthcare sector.</li><li>Exceptional verbal and written communication skills with a clear, professional, and empathetic telephone manner.</li><li>Strong problem-solving abilities and a talent for de-escalating challenging situations.</li><li>Excellent organisational skills, with the ability to prioritise tasks and manage time effectively.</li><li>Proficiency in using Microsoft Office Suite and experience with CRM software.</li><li>A resilient and positive attitude, with a genuine commitment to helping others.</li><li>Ability to work effectively both independently and as part of a collaborative team.</li></ul><p><br /><strong>Benefits</strong><br /> </p><ul><li>A competitive hourly wage of <strong>$25.00 - $40.00 USD per hour</strong>.</li><li>Comprehensive health and wellness benefits.</li><li>Opportunities for continuous professional development and career progression.</li><li>A supportive, inclusive, and dynamic work environment.</li><li>Generous paid time off and holiday allowance.</li></ul><p> </p>

Customer Care Representative II

Relevant Industrial

<div>Description:<p><br>
</p><p>This is a Materials Coordinator position that is responsible for coordinating and expediting the flow of materials, parts, and assemblies according to production and shipping schedules.</p><p><b>
Position Responsibilities</b></p><p>
The <b>Material Coordination</b> position responsible for order processing, shipping, inbound material, after hours support, inventory control, maintaining clean warehouse work areas, packaging materials, equipment maintenance, mail postage, and Service support. The position plays a key role in internal and external customer service in regards to inbound and outbound material.</p><p>
Responsibilities include but are not limited to:</p><ul><li>Processing all sales order shipments in an efficient and timely manner. A timely manner is within 24 hours of receipt of pick ticket or item receipt from on inbound purchase order.</li><li>Verifying the quantity and the description of the material being shipped matches what is printed on the packing slip</li><li>Ensure all credit card orders are processed before material is shipped</li><li>Ensuring that all product and material is shipped to the correct address</li><li>Responsible for international shipments (inbound and outbound), including preparing packing lists, bills of lading, commercial invoices, and all other required paperwork; arranging and coordinating shipments with carriers; prepares import/export documents and packaging goods in accordance with established procedures and guidelines</li><li>May need to calculate value of duties and tariffs due on transported goods</li><li>Familiar with standard concepts, practices, and procedures related to import/export shipments</li><li>Processing all receipt of goods in an efficient and timely manner. A timely manner is within 24 hours of delivery of material.</li><li>Verifying the quantity and the description of the material being received matches what is printed on the packing slip.</li><li>Advise purchasing of product returns for credit and any discrepancies in shipments for Purchase Orders.</li><li>Providing configuration support prior to shipment</li><li>Assist in managing the Will Call shelf by advising the Inside Sales representative if an order is left on the shelf for more than 5 days.</li><li>Call couriers for pickup as needed, i.e. Hot Shot Delivery, FedEx, DHL, UPS, Freight Lines, etc.</li><li>Ensure all inbound material is promptly and correctly routed, i.e. inbound purchases for orders vs. stock, inbound repairs, parts that should be routed to EPG, office materials.</li><li>Assist in handling of customer sales returns. Inspect returned items for condition and advise if credit can be issued.</li><li>Must support after hours emergency calls as needed</li><li>Run mail through postage and drop outgoing mail in the mailbox on a daily basis</li><li>Ensure all work areas are clean and organized including: work stations, packaging area, stock area, dock area, and warehouse staging areas. Areas are to be completely swept and all debris picked up and properly disposed each day. Boxes that cannot be re-used should be thrown away and empty all trash containers into the outside garbage bin as needed.</li><li>Order appropriate amount of shipping and office supplies as needed</li><li>Make sure that boxes, peanuts, crimped brown paper, foam, and other type of packing that can be re-used are neatly organized, stacked, and not allowed to fall on the floor</li><li>Shipping equipment such as: postage machine, shipping manifest equipment, computer and packing slip printer, Instapak machine and table should be kept clean and in good working order.</li><li>Perform cycle counts on a routine basis as directed by management</li><li>Research and resolve discrepancies related to inventory</li><li>Assist with annual physical inventory counts</li><li>Report inventory discrepancies to management for review and / or adjustment.</li><li>Identify and correct any unsafe conditions in the work environment</li><li>Any other duties as assigned by management</li></ul>
Requirements:<p></p><p><b><br>
Position Requirements</b></p><ul><li>High School Diploma or equivalent</li><li>Computer literate and proficiency in Windows, E-mail, and an Order Management System.</li><li>Ability to use Microsoft Word and Excel is a plus</li><li>Ability to use common office equipment: phone, calculator, PC, etc.</li><li>Self-starter that takes an initiative to get the job done, go beyond tasks that are routine, and with little or no direct supervision</li><li>Excellent communication skills both verbal and written with Customers, Vendors, and Relevant Solutions personnel</li><li>Desire to provide the highest level of customer service</li><li>Ability to cross-train into other value add activities</li><li>Must be able to prioritize work and keep accurate and detailed records</li><li>Must have effective analytical, organizational and problem solving skills</li><li>Ability to follow complex instructions and operating procedures</li></ul><p><b>
Physical Requirements</b></p><ul><li>Medium work: Exerting up to 50 pounds of force occasionally and/or up to 25 pounds of force constantly to move material for inbound and outbound shipping as well as into inventory.</li><li>Must be able to use dollies and pallet jacks to safely move heavy material when required</li><li>Must be able safely drive a forklift to load and unload trucks or move material around in the warehouse (training to be provided onsite)</li><li>Must be able to use and maintain Instapak Machine (training to be provided onsite)</li><li>Must have good visual acuity</li></ul></div>

Material Coordinator

Harbor Group Management

Harbor Group Management Company is a multi-billion dollar real estate investment and property management firm. As we continue to grow, we are looking for passionate, goal oriented, creative individuals with an entrepreneurial spirit and great communication skills. Harbor Group is dedicated to outstanding customer service and providing exquisite living experience for our residents.
<br><br>
Leasing Specialist
<br><br>
<b>Job Title:</b> Leasing Specialist
<br><br>
<b>Division:</b> Multifamily
<br><br>
<b>Status:</b> Non-Exempt
<br><br>
<b>JOB SUMMARY:</b> The Leasing Specialist is responsible for driving occupancy and resident satisfaction in a multi-family community. This role includes showing and leasing apartments to prospective residents, coordinating marketing initiatives, assisting in resident retention efforts, and supporting the Property Manager in daily operations to ensure a positive living experience and strong financial performance.
<br><br>
<b>ESSENTIAL DUTIES AND RESPONSIBILITIES:</b> include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by Harbor Group Management Company.
<br><br>
<ul>
<li>Greet prospective residents, conduct property tours, and showcase available apartments and amenities.</li>
<li>Qualify leads, process rental applications, run background and credit checks, and prepare lease documents.</li>
<li>Ensure units are move-in ready by inspecting them before occupancy and coordinating outstanding items with maintenance.</li>
<li>Execute lease agreements and move-in packages, ensuring a smooth onboarding process for new residents.</li>
<li>Design and implement short- and long-term marketing plans to generate traffic and maintain occupancy.</li>
<li>Promote the community via digital platforms such as Craigslist, Facebook, and email campaigns.</li>
<li>Coordinate resident referral programs, employer outreach, and participate in local networking efforts.</li>
<li>Maintain up-to-date knowledge of market conditions, competitor properties, rental rates, and trends.</li>
<li>Support resident retention through excellent customer service and timely response to questions, complaints, and maintenance needs.</li>
<li>Conduct follow-up communication with prospects and new residents to ensure satisfaction.</li>
<li>Participate in lease renewal efforts by preparing renewal documents, engaging with residents, and finalizing lease extensions.</li>
<li>Maintain accurate records of prospect and resident interactions using property management software (e.g., Yardi, OneSite).</li>
<li>Keep guest cards updated and perform follow-ups on all leads.</li>
<li>Assist with rent collection, manage delinquent accounts, and support administrative tasks as assigned by the Property Manager.</li>
<li>Ensure leasing office and tour path are presentable and meet show standards at all times.</li>
</ul>
<b>QUALIFICATIONS:</b> To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
<br><br>
<ul>
<li>High School Diploma or equivalent.</li>
<li>Minimum one year of experience in leasing, sales, or customer service; property management experience preferred.</li>
<li>Proficient with Microsoft Office and Property Management software experience is a must.</li>
<li>Experience utilizing social media (Facebook, Instagram, etc.) is preferred.</li>
<li>Excellent organizational and communication skills with the ability to manage multiple tasks and deadlines in a fast-paced environment.</li>
<li>Strong attention to detail, problem-solving skills, and the ability to work independently or as part of a team.</li>
<li>Must be customer-service oriented with the ability to interact professionally with residents and vendors.</li>
<li>Flexibility to work weekends if required by the property.</li>
<li>Valid driver’s license required (for operating golf carts if applicable).</li>
</ul>
#LI-ED2
<br><br>
<b>WHAT WE OFFER:</b><br>
<ul>
<li>Competitive Salaries & Bonuses</li>
<li>Medical, Dental & Vision Plans</li>
<li>401(k) Plan with Employer Matching Contributions</li>
<li>Paid Time Off (PTO) & 10+ Paid Holidays</li>
<li>Paid Parental Leave</li>
<li>Paid Birthday Off (Multifamily)</li>
<li>Flexible Spending Accounts</li>
<li>Company-Paid Long-Term Disability</li>
<li>Company-Paid Life Insurance</li>
<li>Short-Term Disability</li>
<li>Health Savings Account with Employer Contributions</li>
<li>Pre-Tax Commuter Benefit (Corporate)</li>
<li>Wellness Perks</li>
<li>FinFit Financial Wellness Program</li>
<li>Legal Resources</li>
<li>Employee Apartment Discount</li>
<li>Employee Referral Program</li>
<li>Employee Assistance Program</li>
<li>Tuition Reimbursement</li>
<li>Insta Pay Eligible</li>
<li>Volunteer & Community Service Opportunities</li>
<li>Employee Recognition & Awards</li>
</ul>
Benefit eligibility will be determined at the time of hire. Eligibility for certain benefits may vary based on position, location, hours worked, and other qualifying criteria.
<br><br>
Veteran Friendly
<br>This pre-employment application will be given every consideration, but its receipt does not imply that the applicant will be employed. Each question should be answered in a complete and accurate manner as no action can be taken on this application until all questions have been answered.
<br>Harbor Group Management is proudly an Equal Opportunity Employer EOE/M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Leasing Specialist

LifeStance Health

<div><p>At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It&rsquo;s a lofty goal; we know. But we make it happen with the best team in mental healthcare.</p><p></p><p>
Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!</p><p></p><p><i>
LifeStance Health Values</i></p><ul><li><p>
Belonging: We cultivate a space where everyone can show up as their authentic self.</p></li><li><p>
Empathy: We seek out diverse perspectives and listen to learn without judgment.</p></li><li><p>
Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.</p></li><li><p>
One Team: We realize our full potential when we work together towards our shared purpose.</p></li></ul><p></p><p><i>
Benefits</i><br>
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&amp;D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.</p><p></p><p><b>
Job Summary:</b></p><p>
The Practice Coordinator is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians.
</p><p></p><p><b>Compensation</b>: Starting at $21.00/hourly, plus quarterly bonus/incentive potential</p><p></p><p><b>
Location</b>: 8470 Allison Pointe Blvd Suite 130 Indianapolis, IN 46250</p><p></p><p><b>
Duties/Responsibilities:</b></p><p></p><p><b>
Operational Excellence:</b></p><ul><li><p>
Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.</p></li><li><p>
Conduct schedule prep process for all patients to ensure all paperwork and documentation is complete, credit card on file is current, demographics are accurate, and patient chart is prepared.</p></li><li><p>
General office duties, cleanliness, and appeal, such as sorting office mail, scanning documents, e-faxes, shared office email and office upkeep, to ensure the practice is running smoothly and prepared for patients and clinicians.
</p></li><li><p>Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.</p></li></ul><p></p><p><b>
Patient Support:</b></p><ul><li><p>
Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes.</p></li><li><p>
Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner.</p></li><li><p>
Provide support to patients with requests via phone, email, and/or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquires, etc.</p></li><li><p>
Manage queues within the phone system, ensuring calls are answered timely to ensure excellent customer service.</p></li><li><p>
Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.</p></li></ul><ul><li><p>
Handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance.</p></li><li><p>
Collect all in-person and telehealth co-payments and account balances at the time of service.</p></li><li><p>
Complete insurance eligibility verification and reach out to patients to resolve any issues.</p></li></ul><p></p><p><b>
Clinician Support:</b></p><ul><li><p>
Provide general clinician support &ndash; assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc.</p></li><li><p>
Coordinate with clinicians pertaining to any additional patient questions.</p></li><li><p>
Support clinician schedules by auditing for appointment accuracy.</p></li><li><p>
Maintain a pleasant, secure, and motivational working environment in the Practice.</p></li></ul><p></p><p><b>
Required Skills/Abilities:</b></p><ul><li><p>
Ability to multitask and prioritize duties to support delivery of high-quality patient experience.</p></li><li><p>
Ability to work independently and as a team member.</p></li><li><p>
Strong communication skills, both written and verbal.</p></li><li><p>
Proficient in using Computer Software Applications (Microsoft Office &amp; EMRs)</p></li><li><p>
Comfortable handling sensitive and confidential Information (HIPAA)</p></li></ul><p></p><p><b>
Education and Experience:</b></p><ul><li><p>
High School or equivalent required, associates/bachelor&rsquo;s degree, preferred.</p></li><li><p>
1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.</p></li></ul><p></p><p><b>
Physical Requirements:</b></p><ul><li><p>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p></li><li><p>
While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk, and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.</p></li></ul><p></p><p><i>
LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant&rsquo;s sex or other status protected by local, state, or federal law.</i></p><p></p><p>
LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.</p><p></p><p>
LifeStance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Human Resources Team at ADA@lifestance.com. Please note: This contact is intended solely for accommodation requests. <b>Inquiries regarding applications, resumes and applicant status should not be sent to this email address as they will not be reviewed or responded to.</b> To apply for a position, please use our official careers page.</p></div><p></p>

Medical Office Receptionist

The Columbus Organization

<div><div><div><div><div><div><b>About Us</b></div></div><div><div><div><div><br>
The Columbus Organization is a nationally recognized provider of behavioral health and case management services for individuals with intellectual and developmental disabilities. Our team is committed to providing person-centered services that promote dignity, independence, and community integration.</div></div></div></div></div></div></div><p></p><div><div><div><div><div><b><br>
Location</b></div></div><div><div><div><div><br>
This position is for Fort Wayne Indiana. Must be able to cover Allen County</div></div></div></div></div></div></div><p></p><div><div><div><div><b><br>
Summary of position</b></div></div><div><div><div><div><br>
The Indiana Case Manager serves as the primary coordinator of services for individuals with intellectual and/or developmental disabilities (I/DD), ensuring access to needed waiver, Medicaid State Plan, and community-based supports. This role operates within a person-centered framework, advocating for individuals to achieve meaningful life outcomes while ensuring compliance with Indiana DDRS, BQIS, and organizational standards.</div></div></div></div></div><div></div><div><div><div><b><br>
Essential Functions</b></div></div><div><div><div><div><ul><li><b><br>
Serve as Primary Liaison:</b> Build and maintain collaborative relationships with waiver participants, families, guardians, providers, state agencies (DDRS/BQIS), and community partners.</li></ul></div><div><ul><li><b><br>
Ensure Compliance &amp; Confidentiality:</b> Adhere to HIPAA, state regulations, and Columbus Community Services policies while maintaining the integrity and confidentiality of all records.</li></ul></div><div><ul><li><b><br>
Develop Person-Centered Plans (PCISP):</b> Facilitate the creation of strengths-based, person-centered Individualized Support Plans aligned with the individual&rsquo;s goals and vision for a meaningful life.</li></ul></div><div><ul><li><b><br>
Conduct Annual Planning &amp; Assessments:</b> Complete all required annual activities, including PCISP updates, budget development, and Level of Care determinations (LOCSI).</li></ul></div><div><ul><li><b><br>
Facilitate Individual Support Team (IST) Meetings:</b> Convene and lead IST meetings at least semi-annually, ensuring participation from the individual and authorized representatives.</li></ul></div><div><ul><li><b><br>
Perform Required Face-to-Face Visits:</b> Conduct in-person visits as required, including at least one annual in-home visit and unannounced visits when applicable for provider-owned or controlled settings (POCOS).</li></ul></div><div><ul><li><b><br>
Ensure Ongoing Engagement (90-Day Standard):</b> Maintain contact through visits or meetings at least every 90 days to ensure consistent oversight and relationship development.</li></ul></div><div><ul><li><b><br>
Monitor Service Delivery &amp; Utilization:</b> Evaluate services through visits, calls, and meetings to ensure alignment with the PCISP and authorized supports.</li></ul></div><div><ul><li><b><br>
Promote Health, Safety &amp; Risk Mitigation:</b> Identify, assess, and address risks to ensure the individual&rsquo;s health, safety, and well-being.</li></ul></div><div><ul><li><b><br>
Evaluate Outcomes &amp; Satisfaction:</b> Monitor individual satisfaction and service effectiveness; support quality improvement and standardized surveys.</li></ul></div><div><ul><li><b><br>
Maintain Accurate Documentation:</b> Complete case notes and document all encounters within required timelines (minimum monthly contact; documentation within 7 days).</li></ul></div><div><ul><li><b><br>
Complete Monitoring &amp; Compliance Activities:</b> Execute monitoring checklists, post-meeting documentation, and required follow-up within established timelines.</li></ul></div><div><ul><li><b><br>
Manage Incident Reporting:</b> Complete, submit, and track incident reports in accordance with BQIS requirements and ensure proper communication to all stakeholders.</li></ul></div><div><ul><li><b><br>
Disseminate Required Information:</b> Share PCISPs, Service Authorizations, Notices of Action, and incident reports with individuals, families, and IST members.</li></ul></div><div><ul><li><b><br>
Support Resource Navigation &amp; Community Integration:</b> Advocate for participants, connect them to services across funding sources, strengthen natural supports, and conduct community outreach to increase awareness of available services.</li></ul></div></div></div></div></div><div></div><div><div><div><b><br>
Position Requirements</b></div></div><div><div><div><div><div><br>
<ul><li>
Must meet one (1) of the following:</li></ul><div><ul><li>
Bachelor&rsquo;s degree in a human services-related field from an accredited institution, including: Social Work, Psychology, Sociology, Counseling, Gerontology, Nursing, Special Education, Rehabilitation, or a closely related discipline; or</li><li>
Bachelor&rsquo;s degree in any field plus at least one (1) year of full-time, direct experience working with individuals with intellectual and/or developmental disabilities; or</li><li>
Licensed/Registered Nurse (RN) with at least one (1) year of experience in a human services setting; or</li><li>
In lieu of a bachelor&rsquo;s degree, a minimum of four (4) years of relevant experience in human services, social services, or a related field, including at least one (1) year of direct experience supporting individuals with intellectual and/or developmental disabilities</li></ul></div></div></div><div><br>
<ul><li>
Demonstrated initiative, accountability, and ability to work independently.</li></ul></div><div><br>
<ul><li>
Strong interpersonal and relationship-building skills.</li></ul></div><div><br>
<ul><li>
Commitment to person-centered practices and advocacy</li></ul></div><div><br>
<ul><li>
Ability to travel as required for in-home visits, provider meetings, and community-based work</li></ul></div><div><br>
<ul><li>
Valid state driver&rsquo;s license required</li></ul></div><div><br>
<ul><li>
Must maintain current automobile insurance and reliable access to a personal vehicle</li></ul></div><div><br>
<ul><li>
Must reside within the assigned service territory (exceptions may be made based on business needs)</li></ul></div></div></div></div></div><div></div><div><div><div><b><br>
Skills, Knowledge &amp; Abilities</b></div></div><div><div><div><div><br>
<ul><li>
Proficiency in Microsoft Office 365 (Outlook, Word, Excel, Teams) and case management/documentation systems</li></ul></div><div><br>
<ul><li>
Knowledge of person-centered planning, case management practices, and professional documentation standards</li></ul></div><div><br>
<ul><li>
Ability to interpret and apply policies, procedures, and state regulations accurately</li></ul></div><div><br>
<ul><li>
Strong analytical skills to assess situations, evaluate data, and determine appropriate actions</li></ul></div><div><br>
<ul><li>
Ability to identify issues, collect and analyze information, and draw valid conclusions</li></ul></div><div><br>
<ul><li>
Skill in explaining rules, regulations, and services clearly to individuals, families, and stakeholders</li></ul></div><div><br>
<ul><li>
Advanced written communication skills, including report writing, case notes, and professional correspondence</li></ul></div><div><br>
<ul><li>
Effective presentation and verbal communication skills with the ability to engage individuals, families, providers, and interdisciplinary teams</li></ul></div></div></div></div></div><div></div><div><div><div><b><br>
Travel/Work Environment</b></div></div><div><div><div><div><br>
<ul><li>
Combination of remote, in-office, and community-based work settings</li></ul></div><div><br>
<ul><li>
Frequent local travel required</li></ul></div><div><br>
<ul><li>
Occasional evening and weekend work may be required as job duties demand.</li></ul></div></div></div></div></div><div></div><div><div><div><div><div><b><br>
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.</b></div></div></div></div></div><div></div><div><div><div><b><br>
AAP/EEO Statement</b></div></div><div><div><div><div><div><br>
The Columbus Organization provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, The Columbus Organization complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</div><div></div><div><br>
The Columbus Organization expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of The Columbus Organization&rsquo;s employees to perform their job duties may result in discipline up to and including discharge.</div></div></div></div></div></div></div></div><div></div>

Case Manager - Fort Wayne, IN

<p></p><div><div><div><div><div><div><b>About Us</b></div></div><div><div><div><div><br>
The Columbus Organization is a nationally recognized provider of behavioral health and case management services for individuals with intellectual and developmental disabilities. Our team is committed to providing person-centered services that promote dignity, independence, and community integration.</div></div></div></div></div></div></div><p></p><div><div><div><div><div><b><br>
Location</b></div></div><div><div><div><div><br>
This position is for Brownstown, Indiana. Must be able to cover Jackson County.</div></div></div></div></div></div></div><p></p><div><div><div><div><b><br>
Summary of position</b></div></div><div><div><div><div><br>
The Indiana Case Manager serves as the primary coordinator of services for individuals with intellectual and/or developmental disabilities (I/DD), ensuring access to needed waiver, Medicaid State Plan, and community-based supports. This role operates within a person-centered framework, advocating for individuals to achieve meaningful life outcomes while ensuring compliance with Indiana DDRS, BQIS, and organizational standards.</div></div></div></div></div><div></div><div><div><div><b><br>
Essential Functions</b></div></div><div><div><div><div><ul><li><b><br>
Serve as Primary Liaison:</b> Build and maintain collaborative relationships with waiver participants, families, guardians, providers, state agencies (DDRS/BQIS), and community partners.</li></ul></div><div><ul><li><b><br>
Ensure Compliance &amp; Confidentiality:</b> Adhere to HIPAA, state regulations, and Columbus Community Services policies while maintaining the integrity and confidentiality of all records.</li></ul></div><div><ul><li><b><br>
Develop Person-Centered Plans (PCISP):</b> Facilitate the creation of strengths-based, person-centered Individualized Support Plans aligned with the individual&rsquo;s goals and vision for a meaningful life.</li></ul></div><div><ul><li><b><br>
Conduct Annual Planning &amp; Assessments:</b> Complete all required annual activities, including PCISP updates, budget development, and Level of Care determinations (LOCSI).</li></ul></div><div><ul><li><b><br>
Facilitate Individual Support Team (IST) Meetings:</b> Convene and lead IST meetings at least semi-annually, ensuring participation from the individual and authorized representatives.</li></ul></div><div><ul><li><b><br>
Perform Required Face-to-Face Visits:</b> Conduct in-person visits as required, including at least one annual in-home visit and unannounced visits when applicable for provider-owned or controlled settings (POCOS).</li></ul></div><div><ul><li><b><br>
Ensure Ongoing Engagement (90-Day Standard):</b> Maintain contact through visits or meetings at least every 90 days to ensure consistent oversight and relationship development.</li></ul></div><div><ul><li><b><br>
Monitor Service Delivery &amp; Utilization:</b> Evaluate services through visits, calls, and meetings to ensure alignment with the PCISP and authorized supports.</li></ul></div><div><ul><li><b><br>
Promote Health, Safety &amp; Risk Mitigation:</b> Identify, assess, and address risks to ensure the individual&rsquo;s health, safety, and well-being.</li></ul></div><div><ul><li><b><br>
Evaluate Outcomes &amp; Satisfaction:</b> Monitor individual satisfaction and service effectiveness; support quality improvement and standardized surveys.</li></ul></div><div><ul><li><b><br>
Maintain Accurate Documentation:</b> Complete case notes and document all encounters within required timelines (minimum monthly contact; documentation within 7 days).</li></ul></div><div><ul><li><b><br>
Complete Monitoring &amp; Compliance Activities:</b> Execute monitoring checklists, post-meeting documentation, and required follow-up within established timelines.</li></ul></div><div><ul><li><b><br>
Manage Incident Reporting:</b> Complete, submit, and track incident reports in accordance with BQIS requirements and ensure proper communication to all stakeholders.</li></ul></div><div><ul><li><b><br>
Disseminate Required Information:</b> Share PCISPs, Service Authorizations, Notices of Action, and incident reports with individuals, families, and IST members.</li></ul></div><div><ul><li><b><br>
Support Resource Navigation &amp; Community Integration:</b> Advocate for participants, connect them to services across funding sources, strengthen natural supports, and conduct community outreach to increase awareness of available services.</li></ul></div></div></div></div></div><div></div><div><div><div><b><br>
Position Requirements</b></div></div><div><div><div><div><div><br>
<ul><li>
Must meet one (1) of the following:</li></ul><div><ul><li>
Bachelor&rsquo;s degree in a human services-related field from an accredited institution, including: Social Work, Psychology, Sociology, Counseling, Gerontology, Nursing, Special Education, Rehabilitation, or a closely related discipline; or</li><li>
Bachelor&rsquo;s degree in any field plus at least one (1) year of full-time, direct experience working with individuals with intellectual and/or developmental disabilities; or</li><li>
Licensed/Registered Nurse (RN) with at least one (1) year of experience in a human services setting; or</li><li>
In lieu of a bachelor&rsquo;s degree, a minimum of four (4) years of relevant experience in human services, social services, or a related field, including at least one (1) year of direct experience supporting individuals with intellectual and/or developmental disabilities</li></ul></div></div></div><div><br>
<ul><li>
Demonstrated initiative, accountability, and ability to work independently.</li></ul></div><div><br>
<ul><li>
Strong interpersonal and relationship-building skills.</li></ul></div><div><br>
<ul><li>
Commitment to person-centered practices and advocacy</li></ul></div><div><br>
<ul><li>
Ability to travel as required for in-home visits, provider meetings, and community-based work</li></ul></div><div><br>
<ul><li>
Valid state driver&rsquo;s license required</li></ul></div><div><br>
<ul><li>
Must maintain current automobile insurance and reliable access to a personal vehicle</li></ul></div><div><br>
<ul><li>
Must reside within the assigned service territory (exceptions may be made based on business needs)</li></ul></div></div></div></div></div><div></div><div><div><div><b><br>
Skills, Knowledge &amp; Abilities</b></div></div><div><div><div><div><br>
<ul><li>
Proficiency in Microsoft Office 365 (Outlook, Word, Excel, Teams) and case management/documentation systems</li></ul></div><div><br>
<ul><li>
Knowledge of person-centered planning, case management practices, and professional documentation standards</li></ul></div><div><br>
<ul><li>
Ability to interpret and apply policies, procedures, and state regulations accurately</li></ul></div><div><br>
<ul><li>
Strong analytical skills to assess situations, evaluate data, and determine appropriate actions</li></ul></div><div><br>
<ul><li>
Ability to identify issues, collect and analyze information, and draw valid conclusions</li></ul></div><div><br>
<ul><li>
Skill in explaining rules, regulations, and services clearly to individuals, families, and stakeholders</li></ul></div><div><br>
<ul><li>
Advanced written communication skills, including report writing, case notes, and professional correspondence</li></ul></div><div><br>
<ul><li>
Effective presentation and verbal communication skills with the ability to engage individuals, families, providers, and interdisciplinary teams</li></ul></div></div></div></div></div><div></div><div><div><div><b><br>
Travel/Work Environment</b></div></div><div><div><div><div><br>
<ul><li>
Combination of remote, in-office, and community-based work settings</li></ul></div><div><br>
<ul><li>
Frequent local travel required</li></ul></div><div><br>
<ul><li>
Occasional evening and weekend work may be required as job duties demand.</li></ul></div></div></div></div></div><div></div><div><div><div><div><div><b><br>
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.</b></div></div></div></div></div><div></div><div><div><div><b><br>
AAP/EEO Statement</b></div></div><div><div><div><div><div><br>
The Columbus Organization provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, The Columbus Organization complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</div><div></div><div><br>
The Columbus Organization expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of The Columbus Organization&rsquo;s employees to perform their job duties may result in discipline up to and including discharge.</div></div></div></div></div></div></div></div><p></p>

Case Manager - Brownstown, IN

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