operations manager

safety specialist

safety officer

system engineer

area manager, operations

security operations manager

MASTER-WORKS

<div>Job Title: Security Operations Engineer
Role Summary:
Master-Works is looking for a Security Operations Engineer who will be an integral part of our cybersecurity team. In this role, you will be responsible for monitoring, detecting, and responding to security incidents within our IT environment. You will utilize cutting-edge security technologies and methodologies to safeguard our systems and data against potential threats, ensuring a robust security posture for our organization.
Key Responsibilities:<ul>
<li>Monitor security alerts and events from various security tools and platforms, including SIEM, IDS/IPS, and firewalls.</li>
<li>Conduct thorough analysis and investigation of security incidents to determine scope and impact.</li>
<li>Coordinate and execute incident response activities, including containment, eradication, and recovery.</li>
<li>Perform root cause analysis and create detailed reports for security incidents and vulnerabilities.</li>
<li>Manage and optimize security operations processes, playbooks, and incident response procedures.</li>
<li>Collaborate with IT and DevOps teams to ensure security is integrated into system design and deployment.</li>
<li>Participate in threat hunting exercises and contribute to the improvement of security monitoring capabilities.</li>
<li>Keep abreast of current threats, vulnerabilities, and security technologies to continuously improve the security posture.</li>
<li>Assist in compliance and audit activities as required.</li>
</ul>Join Master-Works and be part of a team that is committed to excellence in securing our digital assets while offering you an opportunity to grow and advance your career in cybersecurity.
Requirements<ul>
<li>
Bachelor&rsquo;s degree in Cybersecurity, Information Technology, Computer Science, or a related field.</li>
<li>3+ years of experience in security operations, incident response, or related roles.</li>
<li>Strong knowledge of security principles, techniques, and technologies.</li>
<li>Proficiency in security tools such as F5 LTM / GTM, IDS/IPS, firewalls, and endpoint protection solutions.</li>
<li>Experience with incident response methodologies and processes.</li>
<li>Understanding of regulatory compliance requirements (e.g., GDPR, PCI-DSS, HIPAA).</li>
<li>Relevant certifications (e.g., CEH, GCIH, CISSP) are highly desirable.</li>
<li>Excellent analytical and problem-solving skills.</li>
<li>Strong verbal and written communication skills for collaboration with cross-functional teams.</li></ul></div>

Security Operation Engineer

2P Perfect Presentation

<div>
 
 We are looking for a skilled
 
 IT Security Operations Engineer
 
 with hands-on experience in managing and securing enterprise IT infrastructure. The ideal candidate will play a vital role in monitoring, maintaining, and enhancing network and security systems to ensure optimal performance and compliance.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Operate and maintain global
 
 security operations processes and procedures
 
 including policy creation, upgrades, and monitoring.
 </li>
 <li>
 Manage and troubleshoot
 
 firewalls
 
 (Checkpoint, Palo Alto, FortiGate),
 
 proxy
 
 ,
 
 VPNs
 
 (site-to-site &amp; remote access),
 
 F5 Load Balancer
 
 ,
 
 IPS/IDS
 
 ,
 
 SIEM
 
 ,
 
 AV
 
 , and
 
 EDR
 
 solutions.
 </li>
 <li>
 Identify and resolve security vulnerabilities, optimizing existing configurations.
 </li>
 <li>
 Prepare
 
 Visio topology diagrams
 
 ,
 
 SOPs
 
 , and maintenance documentation.
 </li>
 <li>
 Participate in
 
 security improvement projects
 
 , system upgrades, and new technology rollouts.
 </li>
 <li>
 Monitor IT security systems to maintain
 
 99.9% uptime
 
 and produce health and performance reports.
 </li>
 <li>
 Conduct data center checks,
 
 hardware diagnostics
 
 , and replace components when necessary.
 </li>
 </ul>
 
 
 
 
 
 Technical Skills
 
 
 <ul>
 <li>
 Palo Alto &amp; FortiGate Firewalls
 </li>
 <li>
 AV, EDR, NDR, and XDR Solutions
 </li>
 <li>
 Proxy, RADIUS, and TACACS+
 </li>
 <li>
 VPN Technologies (Remote &amp; Site-to-Site)
 </li>
 <li>
 IPS / IDS / DDoS Mitigation
 </li>
 <li>
 TLSv1.2 / TLSv1.3
 </li>
 <li>
 F5 Load Balancer (LTM, GTM)
 </li>
 <li>
 Security &amp; Event Log Management
 </li>
 <li>
 TCP/IP, DNS, DHCP, and NetFlow
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in computer science or a related field.
 </li>
 <li>
 
 Experience:
 
 Minimum
 
 3+ years
 
 in IT Security Operations.
 </li>
 <li>
 
 Certifications:
 
 </li>
 <li>
 CCNA / CCNP Security
 </li>
 <li>
 Palo Alto Certified
 </li>
 <li>
 CompTIA Security+
 </li>
 </ul>
</div>

Security Operations Engineer

Parsons

<div>In a world of possibilities, pursue one with endless opportunities. Imagine Next! 

At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what&rsquo;s possible. 
Job Description:
Parsons is looking for Security Supervisor to join our Facility Management team on the Qiddiya program!
In this role, you will be responsible for overseeing facilities and logistics, as well as the overall management of housing properties and residential communities. You will ensure the safety and security of personnel, assets, and operations while maintaining compliance with company policies and procedures.
What You&rsquo;ll Be Doing<ul><li>
Supervise and manage daily security operations across facilities and logistics.</li><li>
Oversee the security and management of housing properties or residential communities.</li><li>
Implement and enforce security protocols, procedures, and policies.</li><li>
Conduct regular security audits and risk assessments to identify vulnerabilities.</li><li>
Monitor access control systems and ensure proper functioning of security equipment.</li><li>
Train, mentor, and oversee security personnel to ensure high performance and adherence to standards.</li><li>
Respond promptly to security incidents and emergencies, providing effective resolutions.</li><li>
Collaborate with project teams to align security measures with operational requirements.</li><li>
Prepare detailed security reports and provide updates to management.</li></ul>
What Required Skills You&rsquo;ll Bring<ul><li>
Bachelor's Degree in Security Management, Facilities Management, or a related field is preferred.</li><li>
At least 8 years of relevant working experience with a proven track record in leading teams.</li><li>
Strong knowledge of security protocols, procedures, and equipment.</li><li>
Experience in security management or supervision, preferably in facilities management or logistics.</li><li>
Excellent leadership, organizational, and communication skills.</li><li>
Ability to handle emergency situations effectively and efficiently.</li><li>
Relevant certifications in security management are preferred</li></ul>
Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.
We truly invest and care about our employee&rsquo;s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest&mdash;APPLY TODAY!<div>
Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.</div></div>
 <div><div><div>COMPETITIVE BENEFIT OFFERINGS</div></div><div><div><div> 
Financial Wellness</div><div> 
We care about your financial wellbeing. Parsons offers competitive pay and retirement plans to help you build wealth for the future while giving you the flexibility to diversify your investments.</div></div><div><div>
Work Life Harmony</div><div> 
Balance in life is important and time away from the office is imperative to allow you to refresh and focus your attention on the things that matter to you. Parsons supports your time away by providing paid time off and paid flexible holidays.</div></div><div><div>
Career Development</div><div> 
We are committed to fostering the personal and professional growth of our employees. Develop and advance yourself though our comprehensive training, educational and mentorship programs.</div></div><div><div> 
Veteran Support</div><div> 
We provide Industry leading benefits to support veterans and active-duty members to provide security for you and your family by offering robust leave and benefits; including paid active-duty military leave and paid time off when transitioning back to civilian life.</div></div><div><div>
Mind &amp; Body</div><div> 
At Parsons we inspire healthier habits, heathier minds, and a healthier you through our wellness program. Participate in our weekly Meditation Mondays and Wellness Wednesdays. Wellness, at Parsons, is more than just your annual checkup.</div></div><div><div>
Health</div><div> 
Health is not a one size fits all. At Parsons, we offer a robust Employee Assistance Program as well as comprehensive medical, dental and vision plans through large, national carriers with the choice of regional PPO, HDHP, or HMO networks.</div></div></div></div>

Security Supervisor

Marriott International

<div>Additional Information 
Job Number25190672 
Job CategoryLoss Prevention &amp; Security 
LocationThe St. Regis Riyadh, 2941 Makkah Al Mukarramah Road, Riyadh, Saudi Arabia, Saudi Arabia, 12912 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Manages the daily functions of the department to ensure protection of property assets, employees, guests and property. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Trains staff in established emergency procedures and implements accident and fire prevention procedures. Position focuses on ensuring guest and employee satisfaction while achieving the operating budget. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 4 years experience in the security/loss prevention or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Criminal Justice or related major; 2 years experience in the security/loss prevention or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Managing Security/Loss Prevention Operations
<ul><li>Assists the Director of Engineering in administering fire prevention programs and emergency preparedness.</li></ul>
<ul><li>Conducts hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process.</li></ul>
<ul><li>Develops detailed &quot;shut down&quot; procedures for the property to ensure that all areas are secured at the appropriate times.</li></ul>
<ul><li>Comply with applicable laws and safety regulations.</li></ul>
<ul><li>Follow proper key control guidelines in loss prevention and in the property.</li></ul>
<ul><li>Develop a monthly checklist for all cctv equipment, alarmed doors, and duress alarms to ensure that they are fully functional.</li></ul>
<ul><li>Incorporate into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording system.</li></ul>
<ul><li>Follow Duty of Care process for the protection of guests and employees.</li></ul>
<ul><li>Follows up on all unusual activities in and around the property that would impair the well being of guests and employees.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Implements action plans to monitor and control risk.</li></ul>
<ul><li>Monitors all unusual activities in and around the property that would impair the well being of guests and employees.</li></ul>
<ul><li>Oversees all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial &amp; follow up) for all guest and employee related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities.</li></ul>
<ul><li>Oversees and guides the efforts of the Accident Prevention Committee.</li></ul>
<ul><li>Oversees first aid program for guests and employees.</li></ul>
<ul><li>Oversees the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases.</li></ul>
<ul><li>Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.</li></ul>
<ul><li>Emphasizes teamwork, close working relationships with other departments and assertive hospitality to serve as a deterrent to crime.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Meet quality standards and customer expectations on a daily basis.</li></ul>
<ul><li>Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.</li></ul>
<ul><li>Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service.</li></ul>
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul> 
 
Additional Responsibilities
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Develops liaison with local law enforcement and emergency services.</li></ul>
<ul><li>Informs and/or updates the executives and peers on relevant information in a timely manner.</li></ul>
<ul><li>Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Loss Prevention Manager

<div>Job Summary 
The Senior Cloud Operations Engineer (GCP) is responsible for operating, maintaining, and optimizing enterprise workloads running on Google Cloud Platform. The role ensures high availability, performance, security, and reliability of GCP services across production and non-production environments.
The engineer will work closely with Cloud Architecture, Cloud Security, Platform Engineering, and DevOps teams to support GCP infrastructure, enforce governance, and enable cloud-native operations aligned with best practices. 
Key Responsibilities 
1. GCP Cloud Operations<ul>
<li>
Operate and support day-to-day activities on GCP workloads across Compute Engine, GKE, Cloud SQL, Storage, and Load Balancing.</li>
<li>Manage production environments, resolve incidents, and ensure uptime through SLO/SLA alignment.</li>
<li>Implement OS-Login, IAP, VPC-SC, and secure connectivity for internal and external users.</li>
<li>Monitor system health using Cloud Logging, Cloud Monitoring, and Error Reporting.</li></ul> 
2. GCP Infrastructure Management<ul>
<li>
Manage Compute Engine instances, instance templates, MIGs, custom images, and snapshots.</li>
<li>Administer GKE clusters, node pools, autoscaling, Ingress/LB configurations, and GCR/Artifact Registry.</li>
<li>Configure Cloud Load Balancers (External/Internal HTTP(S), TCP/UDP, SSL proxy).</li>
<li>Implement VPC design, subnets, Cloud NAT, firewall policies, routing, Private Service Connect, and hybrid connectivity.</li></ul> 
3. Automation, IaC &amp; CI/CD<ul>
<li>
Develop, maintain, and version cloud resources using Terraform and Google&rsquo;s Deployment Manager.</li>
<li>Automate provisioning, patching, scaling, and maintenance tasks.</li>
<li>Contribute to GitLab/Cloud Build pipelines for GCP deployments.</li>
<li>Create runbooks, automation scripts (Bash/Python), and SOPs for repeated processes.</li></ul> 
4. Cloud Security &amp; Compliance (GCP Focused)<ul>
<li>
Enforce least privilege using IAM, service accounts, workload identity, and custom roles.</li>
<li>Support Cloud Security Command Center (SCC) findings remediation.</li>
<li>Implement Binary Authorization, Shielded VMs, CMEK/CMK, network segmentation, and policy enforcement via Organization Policies.</li>
<li>Support compliance activities aligned with NCA, CIS GCP Benchmarks, and ISO standards.</li></ul> 
5. Incident &amp; Problem Management<ul>
<li>
Lead incident troubleshooting using GCP logging, LB logs, VPC Flow Logs, packet mirroring.</li>
<li>Conduct root-cause analysis for GKE, network, IAM, and service-level issues.</li>
<li>Improve observability through dashboards, alerts, and SLO-based monitoring.</li>
<li>Participate in on-call rotations and perform emergency recovery operations.</li></ul> 
6. Cost Optimization &amp; Governance<ul>
<li>
Utilize GCP Cost tools: Billing dashboards, Cost Insights, Quotas, and Budgets.</li>
<li>Optimize resources via committed use discounts, instance rightsizing, autoscaling, and idle resource cleanup.</li>
<li>Ensure adherence to cloud governance frameworks and tagging/labeling standards.</li>
</ul>
Requirements
Education<ul><li>
Bachelor&rsquo;s degree in Computer Science, Information Technology, Engineering, or related field.</li></ul> 
Experience<ul>
<li>
5&ndash;8+ years of hands-on experience in cloud operations with at least 3 years dedicated to GCP.</li>
<li>Strong background in Linux/Windows VM operations in GCP.</li>
<li>Experience operating GKE-based applications or microservices.</li></ul> 
Technical Requirements (GCP-Specialized) 
Google Compute &amp; VM Operations<ul>
<li>
Expertise in Compute Engine, MIGs, instance templates, OS-Login, IAP-enabled access.</li>
<li>Understanding of disk types, snapshots, custom images, and maintenance policies.</li></ul> 
Networking<ul>
<li>
Strong hands-on experience with VPC design, peering, Shared VPC, firewall rules, Cloud NAT, and Private Service Connect.</li>
<li>Deep understanding of Google Load Balancers (External HTTP(S), Internal HTTP(S), SSL Proxy, TCP/UDP).</li></ul> 
GKE &amp; Container Services<ul>
<li>
Experience managing GKE clusters, node pools, autoscaling, monitoring, and troubleshooting pods/service meshes.</li>
<li>Familiarity with Anthos (optional).</li></ul> 
Storage &amp; Databases<ul><li>
Strong knowledge of Cloud Storage, object lifecycle management, Cloud SQL, Memorystore, and related services.</li></ul> 
Security (GCP Focused)<ul>
<li>
Experience with:</li>
<li><ul><li>IAM design</li>
<li>SCC findings</li>
<li>VPC SC</li>
<li>Binary Authorization</li>
<li>Workload Identity</li>
<li>KMS/CMEK</li>
<li>Shielded VMs</li>
<li>Security posture hardening (CIS, NCA, ISO)</li></ul></li></ul> 
Automation &amp; DevOps<ul>
<li>
Strong experience with Terraform (required).</li>
<li>Experience with GitLab CI, Cloud Build, or Jenkins for GCP workloads.</li>
<li>Strong scripting in Bash/Python.</li></ul> 
Observability<ul>
<li>
Proficiency with:</li>
<li><ul><li>Cloud Monitoring</li>
<li>Cloud Logging</li>
<li>Error Reporting</li>
<li>VPC Flow Logs</li>
<li>LB logs</li></ul></li></ul> 
Soft Skills<ul>
<li>
Strong ownership and accountability mindset.</li>
<li>Ability to diagnose complex cloud/network/security issues.</li>
<li>Excellent communication and documentation skills.</li>
<li>Ability to work in fast-paced, highly collaborative environments.</li>
<li>Leadership in incident management.</li></ul> 
Preferred Certifications<ul>
<li>
Google Cloud Professional Cloud Engineer (required or in-progress).</li>
<li>Google Professional DevOps Engineer.</li>
<li>CKA/CKAD (for GKE experience).</li>
<li>HashiCorp Terraform Associate.</li>
<li>ITIL Foundation and ISO awareness.</li></ul></div>

Senior Cloud Operations Engineer (Google Cloud Platform)

Confidential

<div>
 
 As an assistant facility manager, you will be responsible for helping the Facility Manager in overseeing day-to-day operations, ensuring a safe and well-maintained environment, and coordinating various aspects of facility management.
 
 
 
 
 
 
 
 
 
 KEY RESPONSIBILITIES
 
 
 
 
 
 
 
 Procurement and Inventory Management
 
 
 <ul>
 <li>
 Handle procurement processes to maintain inventory levels and ensure monthly stock count.
 </li>
 <li>
 Market visits for price evaluation &amp; analysing data by keeping track of market dynamics.
 </li>
 <li>
 Ensure timely conversion of PR to PO to GRN.
 </li>
 <li>
 Liaison with requisitioner department for forecasted demand.
 </li>
 <li>
 Ensure vendors follow ups, rate negotiations, and offer comparatives.
 </li>
 <li>
 Ensure accurate records of store items, managing stock levels, and replenishing supplies.
 </li>
 <li>
 Coordinate with finance to process invoices and track expenses related to procurement.
 </li>
 </ul>
 
 
 Facilities Management
 
 
 <ul>
 <li>
 Oversee the maintenance and security of office facilities, ensuring a safe and productive work environment.
 </li>
 <li>
 Conduct regular inspections to identify maintenance needs and address them promptly.
 </li>
 <li>
 Fleet management
 </li>
 <li>
 Travel management
 </li>
 <li>
 Supervise housekeeping operations.
 </li>
 <li>
 Supervise maintenance of equipment.
 </li>
 <li>
 Supervise fit out contractors.
 </li>
 <li>
 Liaison with the government authorities and landlords.
 </li>
 <li>
 Arrangement of inhouse and external meetings/events
 </li>
 <li>
 Implement Safety and security protocols, safety drills.
 </li>
 <li>
 Ensure timely repair and maintenance of offices, furniture/fixtures, and machines/equipment.
 </li>
 <li>
 Execute contracts &amp; SLAs wherever required.
 </li>
 <li>
 Handel office supplies, and equipment inventory.
 </li>
 <li>
 Serve as a point of contact for internal and external queries, redirecting them appropriately.
 </li>
 </ul>
 
 
 Financial Oversight
 
 
 <ul>
 <li>
 Support budget planning and monitoring for facility and administrative operations.
 </li>
 <li>
 Identify cost-effective solutions and contribute to cost-saving initiatives.
 </li>
 <li>
 Maintain accurate financial records and generate reports as required.
 </li>
 <li>
 Health And Safety Compliance
 </li>
 <li>
 Ensure compliance with health, safety, and environmental regulations.
 </li>
 <li>
 Participate in risk assessments, maintain records, and assist in emergency preparedness.
 </li>
 <li>
 Coordinate and participate in training sessions on safety protocols and emergency procedures.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 QUALIFICATIONS, EXPERIENCE, KNOWLEDGE, SKILLS
 
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Graduate preferably in Management &amp; Engineering
 </li>
 <li>
 Relevant Experience
 </li>
 </ul>
 
 
 Experience
 
 
 <ul>
 <li>
 3-4 years of work experience in facility management or similar role
 </li>
 </ul>
 
 
 Knowledge
 
 
 <ul>
 <li>
 Proficient in ERP and Excel
 </li>
 <li>
 Knowledge of industry standards, regulations, and best practices in FM.
 </li>
 </ul>
 
 
 Skills
 
 
 <ul>
 <li>
 Excellent negotiating skills to negotiate the terms of lease agreement with landlord, cost negotiation/rationalisation with potential suppliers.
 </li>
 <li>
 High communication and influencing skills.
 </li>
 <li>
 Good Analytical and problem-solving skills
 </li>
 <li>
 Swift and economical Decision-making skills
 </li>
 <li>
 The ability to lead and manage teams and projects
 </li>
 </ul>
 
 
</div>

Assistant Facilities Manager

EMKAN | إمكان

<div>
 
 Job Brief:
 
 
 The Application Support Associate Manager is responsible for managing the performance, maintenance, and support of all core business applications across Emkan&rsquo;s ecosystem. The role ensures high availability, efficiency, and continuous improvement of systems used by internal users, customers, and partners. The manager leads a team that provides Level 1&ndash;3 support, coordinates with vendors, and ensures timely resolution of incidents and service requests while maintaining compliance with service-level agreements (SLAs) and regulatory standards.
 
 
 
 
 
 
 
 
 Responsibilities:
 
 <ul>
 <li>
 Oversee day-to-day operations and support for all business-critical applications, including digital lending platforms, CRM, ERP, and integrations.
 </li>
 <li>
 Manage incident, problem, and change management processes in alignment with Emkan&rsquo;s Service Delivery Management.
 </li>
 <li>
 Serve as the primary escalation point for application issues affecting end-users and business continuity.
 </li>
 <li>
 Define, monitor, and report on SLAs, KPIs, and service performance metrics.
 </li>
 <li>
 Ensure timely resolution of incidents and service requests through root cause analysis and preventive action.
 </li>
 <li>
 Maintain a knowledge base for common application issues and resolutions.
 </li>
 <li>
 Implement and maintain application performance monitoring tools.
 </li>
 <li>
 Proactively identify and resolve performance bottlenecks.
 </li>
 <li>
 Ensure security, data integrity, and compliance of supported applications.
 </li>
 <li>
 Lead, mentor, and develop a team of application support specialists and analysts.
 </li>
 <li>
 Allocate resources effectively to meet business needs and shift coverage.
 </li>
 <li>
 Promote a culture of customer service, accountability, and continuous improvement.
 </li>
 <li>
 Ensure application support activities comply with internal policies and external regulations (e.g., SAMA, ISO, NCA).
 </li>
 <li>
 Participate in audits, business continuity planning, and disaster recovery testing.
 </li>
 <li>
 Maintain logs, reports, and documentation as per IT governance requirements.
 </li>
 <li>
 Collaborate with cross-functional teams, including development, operations, and security teams.
 </li>
 <li>
 Act as a bridge between technical teams and management to ensure effective communication.
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualification and Experience:
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in IT or Business Administration or any related discipline.
 </li>
 <li>
 6 &ndash; 8 years of relevant experience in IT Banking Operations and especially in IT the development and implementation of IT applications.
 </li>
 <li>
 Strong understanding and working knowledge of application development and support for Core banking applications and mainframe environment.
 </li>
 <li>
 Ability to work in a highly dynamic environment with a strong focus on maintaining the uptime of all running applications.
 </li>
 <li>
 Deep understanding of banking applications environment is a must.
 </li>
 </ul>
 
 
</div>

Application Support Associate Manager

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