senior accountant

account manager

sales account manager

senior account manager

sales director

senior account director

Caterpillar

<div>Career Area:
Sales
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do &ndash; but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here &ndash; we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Job Summary
The Senior Account Director leads a global team of senior professionals responsible for managing Caterpillar&rsquo;s most significant mining customer relationships. This role is pivotal in delivering a differentiated customer experience and driving performance through clearly defined customer outcomes. The Senior Account Director serves as the single point of accountability for strategic account performance across all sites, ensuring alignment between customer goals, dealer execution, and Caterpillar&rsquo;s corporate priorities. 
About the Role / What You Will Do:<ul><li>
Global Accountability: Owns performance outcomes across all customer sites, ensuring alignment of goals and incentives between the customer, dealer, and Caterpillar. Serves as the single point of contact for high-value Caterpillar accounts, ensuring alignment with client success and company growth objectives.</li><li>
Executive Engagement: Builds and maintains executive-level relationships with customer leadership to understand strategic priorities and influence long-term planning. Builds and sustains strategic, trust-based relationships with mining customers, Caterpillar, and dealer stakeholders, leveraging deep client insight to anticipate needs, resolve issues, and drive long-term value creation.</li><li>
Strategic Planning &amp; Execution: Leads the development and execution of global account strategies, including multi-year agreements, tailored go-to-market plans, and performance metrics. Identifies and leads profitable growth opportunities through cross-selling, upselling, and strategic account planning.</li><li>
Customer Relationship Management: Maintains a continuous pulse on customer satisfaction, site-level performance, and evolving business needs. Empowers and is accountable for delivering long-term client partnerships, driving profitable revenue growth, and delivering integrated, customer-centric solutions across Caterpillar divisions.</li><li>
Cross-Functional Leadership: Aligns internal stakeholders&mdash;including Product, Operations, CI, and Support teams&mdash;to deliver on customer commitments. Collaborates cross-functionally with internal teams to coordinate seamless service delivery and strategic execution.</li><li>
Empowered Decision-Making: Exercises empowered and strategic decision-making authority to support customer solutions, balancing risk, responsiveness, and business acumen to drive results in complex, high-impact environments.</li><li>
Forecasting &amp; Incentives: Oversees PINS customer forecasting and ensures incentive programs are directly tied to customer performance metrics.</li><li>
Risk Management: Ensures consistency and compliance in global agreements, mitigating risk while maximizing value delivery.</li></ul>
What You Have - Skills and Experiences: 
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.<ul><li>
Champions, models and directs an organization's commitment to externally focused decision-making tied to customer business needs and satisfaction.</li><li>
Provides customer focused vision, strategy and leadership that exceeds customer expectations.</li><li>
Persuasively articulates the link between customer focus and enhanced business success to stakeholders.</li><li>
Teaches others to foster customer relationships based on mutual understanding, respect, trust and 'business partnering'.</li><li>
Develops 'best practices' to create, evaluate and enhance customer loyalty that are sought by others within and outside the organization.</li><li>
Consults with senior executives regarding critical success factors and details to being a customer focused organization.</li></ul> 
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.<ul><li>
Works to create a climate that values and rewards good oral and written communication.</li><li>
Communicates effectively with diverse audiences, using appropriate media and language.</li><li>
Monitors developments in communications tools for potential use by organization.</li><li>
Writes reports, articles, or books for distribution to the business or professional community.</li><li>
Ensures important messages are clearly understood.</li><li>
Coaches others on methods of improving their own communications.</li></ul>
Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.<ul><li>
Leads complex, high-impact or volatile negotiations involving high business risks.</li><li>
Advocates a win-win approach to negotiating.</li><li>
Explains appropriateness of using adversarial negotiating versus joint problem-solving techniques.</li><li>
Overcomes resistance to the negotiation process.</li><li>
Teaches others the subtleties of negotiating strategic or high-impact agreements.</li><li>
Negotiates complex matters involving multiple parties.</li></ul>
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.<ul><li>
Oversees key client reviews to assure service and relationship satisfaction.</li><li>
Coaches others in the value, issues, and methods of client partnering.</li><li>
Collaborates with clients in the pursuit of common business objectives.</li><li>
Maintains status information on major developments in client or partner environment.</li><li>
Works directly with clients to discern business trends and their implications.</li><li>
Fosters a climate conducive to establishing positive working relationships with outsiders.</li></ul>
Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.<ul><li>
Delivers bottom-line proof with credible third-party validation that proposed solutions deliver benefits of greater value than the competition.</li><li>
Researches customer's industry, strategies, environment and plans to support their business needs.</li><li>
Builds loyalty and 'partner versus vendor' relationships by helping customers understand, diagnose and resolve their complex business issues.</li><li>
Provides analysis tools to identify, quantify and qualify business issues and solution value components to help clients assess alternative business proposals.</li><li>
Provides highly solicited mentoring to various organizations regarding all aspects of 'value selling'.</li><li>
Presents compelling business cases for very complex business issues, shifting proposed solution focus from cost to overall value (benefits/payback).</li></ul>
Additional Information:<ul><li>
This role requires an in the office 5-day-a-week work schedule.</li><li>
Travel is required.</li></ul>
Relocation is available for this position.
Posting Dates:
September 19, 2025 - October 1, 2025
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
Not ready to apply? Join our Talent Community.</div>

Senior Account Director

LPS Brands

<div>
 
 
 Program Director&nbsp;
 
 
 
 
 Location:
 
 &nbsp;Dubai, UAE (Major) | Riyadh, KSA (Minor)&nbsp;
 
 
 
 
 
 At LPS, we don&rsquo;t just manage clients&mdash;we build partnerships that last, campaigns that spark conversations, and stories that connect with millions. We&rsquo;re looking for an Account Director&nbsp;to lead the way with our multi sector portfolio of government and semi-government clients.
 
 
 This isn&rsquo;t just account management&mdash;it&rsquo;s about being a strategic client success champion for the new age communications stack, a creative problem solver, a high stakes relationships maven and an inspiring people leader who thrives on delivering impact.
 
 
 You&rsquo;ll be the one driving business success for the agency - guiding our teams, growing relationships, and making sure every engagement from LPS leaves a mark. You will also be part of the control room taking key decisions and driving processes for the agency.&nbsp;
 
 
 If you&rsquo;re a natural leader, equipped with portfolio management, obsessed with delivery perfection and ready to own the spotlight, we&rsquo;d love to meet you.
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 
 
 
 <ul>
 <li>
 Own the relationship:&nbsp;Build, grow, and retain high-value partnerships with government and semi-government clients.
 </li>
 <li>
 Drive business impact:&nbsp;Lead accounts towards ambitious revenue and bottom-line targets&mdash;P&amp;L ownership is your superpower.
 </li>
 <li>
 Lead with vision:&nbsp;Mentor and inspire a team of account managers, content creators, and executives&mdash;ensuring 360&deg; delivery across strategy, content, shoots, platform management, community growth, and reporting.
 </li>
 <li>
 Shape creativity:&nbsp;Provide sharp creative judgment, build style guides, and help define brand voice and tone.
 </li>
 <li>
 Keep it moving:&nbsp;Oversee day-to-day operations&mdash;social calendars, posting, community management, reporting&mdash;and make sure nothing slips.
 </li>
 <li>
 Deliver results:&nbsp;Take full responsibility for meeting KPIs and ensuring brand deliverables are achieved on a monthly and quarterly basis.
 </li>
 <li>
 Be the agency voice:&nbsp;Act as an ambassador of LPS internally and externally, building thought leadership and trust with stakeholders.
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 
 
 
 <ul>
 <li>
 8+ years&rsquo; experience&nbsp;leading accounts in creative, digital, and social media agencies in the UAE, KSA or wider Middle East.
 </li>
 <li>
 A strong track record as an account director in digital-first and social-first brand engagements.
 </li>
 <li>
 Proven chops in P&amp;L management, team leadership, and new account wins.
 </li>
 <li>
 Highly organized, able to juggle multiple accounts and timelines with ease.
 </li>
 <li>
 Entrepreneurial spirit&mdash;you spot business opportunities and chase growth.
 </li>
 <li>
 Fluent in English&nbsp;(perfect grammar, flawless prose).
 </li>
 <li>
 First-hand knowledge of all things social&mdash;from TikTok trends to Instagram stories, memes, GIFs, live content, analytics, scheduling apps, and more.
 </li>
 <li>
 Agile mindset: quick to react, fast to deliver, and comfortable with real-time content needs.
 </li>
 <li>
 Creative at heart, business-minded in action, and always curious to learn.
 </li>
 <li>
 A true team player, comfortable in a fast-paced, startup-like agency culture.
 </li>
 </ul>
 
 
 
 
 
 Why LPS?
 
 
 
 
 
 
 
 At LPS, we believe work should be fun, bold, and full of energy. You&rsquo;ll join a young, ambitious, and passionate team&nbsp;that thrives on creativity, collaboration, and pushing the limits of what&rsquo;s possible in new age communications.
 
 
 
 
 
 <ul>
 <li>
 Work with some of the most exciting retail, lifestyle, government and semi-government clients&nbsp;in the region.
 </li>
 <li>
 Be part of an agency that&rsquo;s rewriting what &ldquo;social-first creativity&rdquo; means.
 </li>
 <li>
 Grow with a culture that&rsquo;s entrepreneurial, collaborative, and always on the move.
 </li>
 <li>
 Competitive salary, benefits, and professional growth opportunities.
 </li>
 </ul>
 
 
 
 
 LPS Brands is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
 
</div>

Account Director

Salt

<div>
 
 
 Position
 
 : Account Director &ndash; Luxury Lifestyle Accounts
 
 
 
 Location
 
 : Dubai, UAE
 
 
 
 Industry
 
 : Luxury Lifestyle, Hospitality,
 
 
 
 
 
 
 Role Overview
 
 
 
 As the Account Director, you will lead and manage a portfolio of high-profile luxury lifestyle clients, ensuring exceptional service delivery and strategic growth. You will be the primary point of contact for clients, overseeing campaign execution, team coordination, and business development efforts.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 
 Client Relationship Management
 
 : Serve as the main liaison for luxury clients, addressing their needs and ensuring satisfaction. Alif Voyage
 </li>
 <li>
 
 Strategic Planning
 
 : Develop and implement comprehensive strategies to drive account growth and enhance client engagement.
 </li>
 <li>
 
 Team Leadership
 
 : Manage and mentor a team, providing guidance and support to ensure the successful execution of client projects.
 </li>
 <li>
 
 Business Development
 
 : Identify opportunities for new business within existing accounts and pursue new client relationships to expand the agency's portfolio.
 </li>
 <li>
 
 Campaign Oversight
 
 : Oversee the planning, execution, and evaluation of campaigns, ensuring they align with client objectives and brand standards.
 </li>
 <li>
 
 Market Analysis
 
 : Stay informed about industry trends and competitor activities to provide clients with innovative solutions.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 
 Experience
 
 : Minimum of 5 years in account management within the luxury lifestyle sector, with a proven track record of managing high-profile clients.
 </li>
 <li>
 
 Education
 
 : Bachelor's degree in Marketing, Business Administration, or a related field.
 </li>
 <li>
 
 Skills
 
 :
 </li>
 <li>
 Exceptional communication and interpersonal skills.
 </li>
 <li>
 Strong leadership and team management abilities.
 </li>
 <li>
 In-depth knowledge of the luxury lifestyle market and trends.
 </li>
 <li>
 Proficiency in CRM software and Microsoft Office Suite.
 </li>
 </ul>
 
 
 
 
 
 Desirable Attributes
 
 
 <ul>
 <li>
 Ability to anticipate client needs and provide proactive solutions.
 </li>
 <li>
 Strong negotiation skills and the ability to manage budgets effectively.
 </li>
 <li>
 Creative thinking with attention to detail.
 </li>
 <li>
 Multilingual abilities are a plus.
 </li>
 </ul>
 
 
</div>

Public Relations Account Director

Nintex

<div>About Nintex:

At Nintex, we are transforming the way people work, everywhere.

As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their digital transformation journeys by managing, automating, and optimizing business processes quickly and efficiently. We improve their lives through the technology we build.

We are committed to fostering a workplace that supports amazing people in doing their very best work every day. Collaboration is constant, our workplace is fun, the environment is fast-paced, and we value our people's curiosity, ideas, and enthusiasm. Driven by passion and accountability, we take initiative, measure progress, and deliver results. Our culture fosters innovation and problem-solving, fueled by curiosity and a commitment to thinking big. Together, we move with agility, prioritize customer needs, and build unity through empathy, leaving a positive impact wherever we go.

Working in Sales:

For the Nintex sales organization, the success of our customers and partners is at the center of everything we do. Our dynamic and vibrant team is highly motivated and ambitious, always driven to crush our numbers while having fun. Here, you'll be a part of a supportive and energetic environment that values your expertise and dedication. We're seeking experienced sales professionals that are not only driven to succeed but align with our values and culture.

About the role:

As an Account Executive you will be responsible for driving revenue growth and market penetration of the Nintex portfolio across the most strategic and complex customer accounts. You will own Strategic Segment opportunities end-to-end and are responsible for coordinating resources and managing effective sales campaigns to land the most valuable, high-value customers Nintex serves.

Your primary goal will be to understand customers' strategic objectives, align our software solutions with their needs, and ensure the delivery of exceptional service. This role requires a deep understanding of our software products, the ability to develop and maintain long-term relationships with customer. You will serve as the primary point of contact, ensuring customer satisfaction. Your strategic insights and exceptional communication skills will be instrumental in driving business success.

Your contribution will be:

Sales Prospecting and Lead Generation:
<ul>
<li>Identify new business opportunities and markets, thinking big to drive revenue growth, developing and executing comprehensive sales strategies that align with company objectives.</li>
<li>Build and execute on territory plans to drive seamless execution of new logo pursuits.</li>
<li>Convert leads into opportunities, and subsequently into customers, by utilizing the Nintex sales process and the sales support resources</li>
<li>Prospect into Strategic companies and close opportunities by effectively and efficiently utilizing all the Nintex resources at their disposal, while also negotiating favorable pricing and terms.</li>
<li>Work closely with Solutions Engineer during the sales process to provide technical insight and tailored solutions for strategic customers.</li>
<li>Gain a deep understanding of customers' internal business operations and the priorities/personas that drive purchasing decisions to connect Nintex's solutions to organizational needs.</li>
<li>Identify and leverage compelling new business entryways to facilitate targeted outreach (events, marketing, conferences, groups).</li>
</ul>
Account Planning, Management, and Strategy:
<ul>
<li>Develop and leverage relationships within departments at Strategic Accounts to source high-quality opportunities and build diverse relationships within existing customers.</li>
<li>Develop and implement account plans that outline objectives, strategies, and action steps to maximize customer satisfaction and revenue growth.</li>
<li>Detailed account planning and strategy work for every account supported by quarterly business reviews (QBRs)</li>
<li>Cultivate and nurture relationships with existing customers who can benefit from future solutions on the Nintex product roadmap and identify cross-sell and upsell opportunities.</li>
<li>Understand customers' business goals and challenges and align our software solutions to address them effectively.</li>
<li>Uncover buyer goals and pain points that can be addressed through Nintex offerings and identify a robust set of business drivers that will help build long-term relationships with the customer.</li>
<li>Negotiate and manage contract renewals and extensions.</li>
</ul>
Sales Presentations and Demonstrations:
<ul>
<li>Utilize strong product knowledge and technical acumen to conduct effective, high-level demos before bringing in Solution Engineers, connecting prospects' business objectives to specific Nintex solutions.</li>
<li>Draw on value messaging to conduct product demonstrations and presentations to showcase our software, emphasizing their value and benefits.</li></ul> 


Reporting and Forecasting:
<ul>
<li>Maintain accurate account records, activities, pipeline funnel and sales forecasts in Salesforce</li>
<li>Provide regular reports on account health, performance, and opportunities to senior management.</li></ul> 


Customer Success:
<ul>
<li>Ensure successful implementation and adoption of our solutions.</li>
<li>Optimize usage of Nintex products and deployment.</li>
<li>Monitor customer satisfaction and address any issues promptly to maintain high retention rates.</li>
<li>Act as the voice of the customer, conveying their needs, feedback, and priorities to internal teams, ensuring their needs and concerns are addressed promptly to enhance products and services.</li></ul> 


Market and Industry Knowledge:
<ul>
<li>Stay informed about industry trends, competitor offerings, and emerging technologies, providing strategic insights and recommendations to enable customers to stay ahead in their respective markets.</li>
</ul>
To be successful, we think you need:
<ul>
<li>Bachelor's degree in Sales, Marketing or Business or a related field is preferred.</li>
<li>Proven experience in New Logo acquisition in the SaaS industry (3-5 years).</li>
<li>In-depth knowledge of SaaS solutions and their applications.</li>
<li>Strong understanding of the industry/market and its challenges.</li>
<li>Excellent with customer relationships and engagement.</li>
<li>Proficient in value messaging and objection handling.</li>
<li>Results-oriented with a track record of meeting or exceeding sales targets.</li>
<li>Excellent communication, negotiation, and presentation skills.</li>
<li>Problem-solving abilities and a customer-centric mindset.</li>
<li>Strong analytical and strategic thinking abilities.</li>
<li>Excellent interpersonal skills; a high level of trust and integrity, great influencer, respected by partners and customers.</li>
<li>Strong attention to detail.</li>
<li>Familiarity with CRM software and account management tools.</li>
</ul>
What's in it for you? 
Nintex has a hybrid working model, enabling us to build culture, learn, and grow together. We intentionally connect and collaborate, while emphasizing flexibility with a blend of at-home and in-office work. This role is a hybrid role in our local Nintex office.

While our offerings differ from country to country, we offer our entire global workforce an array of exciting perks and benefits, including
<ul>
<li>Global Gratitude and Recharge Days</li>
<li>Flexible, paid time off policy</li>
<li>Employee wellness programs and counseling resources</li>
<li>Meaningful peer recognition and awards</li>
<li>Paid parental leave</li>
<li>Invention/patenting assistance</li>
<li>Community impact, paid volunteer time, and opportunities</li>
<li>Intercultural learning and celebration</li>
<li>Multiple tools through which to learn and grow, and an incredible global community</li>
</ul>
View more about our benefits here: https://www.nintex.com/wp-content/uploads/2023/01/Global-Perks-and-Benefits.pdf.</div>

Senior Account Executive

Ceres Group of Company

Job description:A European-managed Cleaning and Technical Services company in Dubai is seeking a motivated and detail-oriented Senior Accountant to join our team. The ideal candidate will have at least one year of UAE experience, preferably in the Maid Service, Cleaning, or Facility Management sector, and possess strong skills in accounting, debt collection, and financial reconciliation.Key Responsibilities:Accounts Receivables Management:Track and ensure timely collection of outstanding payments from clients.Maintain accurate records of all receivables transactions.Follow up with clients on overdue accounts and coordinate debt collection activities.Client Account Reconciliation and Invoicing:Reconcile client accounts to ensure accuracy in billing and payments.Prepare and send invoices to clients, ensuring compliance with company policies.Accounts Payable Transactions:Process purchase requests and prepare purchase orders.Handle supplier invoice verification and cheque preparation.Petty Cash Management:Maintain and record petty cash expenses accurately.Reconcile petty cash balances on a regular basis.Accounting Software Management:Utilize Peachtree and QuickBooks for day-to-day accounting tasks.Ensure data accuracy and timely updates in the accounting system.Financial Reporting:Prepare financial reports as required by the management.Assist in monthly and yearly financial closures.Administrative and Communication Tasks:Maintain organized financial records and documentation.Communicate effectively with internal teams and clients.Respond to financial inquiries and provide support as needed.Requirements:Education: Bachelor&rsquo;s degree in Accounting, Finance, or related field.Experience: Minimum 3-4 years of accounting experience in the UAE, preferably in Maid Service, Cleaning, or Facility Management.Experience handling more than 100 employees in a firm.Experience with cleaning or blue-collar companies will be considered an added advantage.Skills:Proficiency in Peachtree and QuickBooks accounting software.Expertise in Microsoft Excel and Word.Strong communication skills in English (Arabic proficiency is a plus).Knowledge of UAE debt collection and invoicing practices.Ability to work independently and handle tasks with minimal supervision.Job Type: Full-timePay: AED 4,500.00 - AED6,000.00 per monthJob Type: Full-timeJob Type: Full-timePay: AED4,500.00 - AED6,000.00 per month

Senior Accounts Officer

<div>
 
 About Nintex:
 
 
 
 At Nintex, we are transforming the way people work, everywhere.
 
 
 As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their digital transformation journeys by managing, automating, and optimizing business processes quickly and efficiently. We improve their lives through the technology we build.
 
 
 We are committed to fostering a workplace that supports amazing people in doing their very best work every day. Collaboration is constant, our workplace is fun, the environment is fast-paced, and we value our people&rsquo;s curiosity, ideas, and enthusiasm. Driven by passion and accountability, we take initiative, measure progress, and deliver results. Our culture fosters innovation and problem-solving, fueled by curiosity and a commitment to thinking big. Together, we move with agility, prioritize customer needs, and build unity through empathy, leaving a positive impact wherever we go.
 
 
 
 Working in Sales:
 
 
 
 For the Nintex sales organization, the success of our customers and partners is at the center of everything we do. Our dynamic and vibrant team is highly motivated and ambitious, always driven to crush our numbers while having fun. Here, you&rsquo;ll be a part of a supportive and energetic environment that values your expertise and dedication. We&rsquo;re seeking experienced sales professionals that are not only driven to succeed but align with our values and culture.
 
 
 
 About the role:
 
 
 
 As an Account Executive you will be responsible for driving revenue growth and market penetration of the Nintex portfolio across the most strategic and complex customer accounts. You will own Strategic Segment opportunities end-to-end and are responsible for coordinating resources and managing effective sales campaigns to land the most valuable, high-value customers Nintex serves.
 
 
 Your primary goal will be to understand customers' strategic objectives, align our software solutions with their needs, and ensure the delivery of exceptional service. This role requires a deep understanding of our software products, the ability to develop and maintain long-term relationships with customer. You will serve as the primary point of contact, ensuring customer satisfaction. Your strategic insights and exceptional communication skills will be instrumental in driving business success.
 
 
 
 Your contribution will be:
 
 
 
 
 Sales Prospecting and Lead Generation:
 
 
 
 <ul>
 <li>
 Identify new business opportunities and markets, thinking big to drive revenue growth, developing and executing comprehensive sales strategies that align with company objectives.
 </li>
 <li>
 Build and execute on territory plans to drive seamless execution of new logo pursuits.
 </li>
 <li>
 Convert leads into opportunities, and subsequently into customers, by utilizing the Nintex sales process and the sales support resources
 </li>
 <li>
 Prospect into Strategic companies and close opportunities by effectively and efficiently utilizing all the Nintex resources at their disposal, while also negotiating favorable pricing and terms.
 </li>
 <li>
 Work closely with Solutions Engineer during the sales process to provide technical insight and tailored solutions for strategic customers.
 </li>
 <li>
 Gain a deep understanding of customers&rsquo; internal business operations and the priorities/personas that drive purchasing decisions to connect Nintex&rsquo;s solutions to organizational needs.
 </li>
 <li>
 Identify and leverage compelling new business entryways to facilitate targeted outreach (events, marketing, conferences, groups).
 
 
 </li>
 </ul>
 
 Account Planning, Management, and Strategy:
 
 
 
 <ul>
 <li>
 Develop and leverage relationships within departments at Strategic Accounts to source high-quality opportunities and build diverse relationships within existing customers.
 </li>
 <li>
 Develop and implement account plans that outline objectives, strategies, and action steps to maximize customer satisfaction and revenue growth.
 </li>
 <li>
 Detailed account planning and strategy work for every account supported by quarterly business reviews (QBRs)
 </li>
 <li>
 Cultivate and nurture relationships with existing customers who can benefit from future solutions on the Nintex product roadmap and identify cross-sell and upsell opportunities.
 </li>
 <li>
 Understand customers' business goals and challenges and align our software solutions to address them effectively.
 </li>
 <li>
 Uncover buyer goals and pain points that can be addressed through Nintex offerings and identify a robust set of business drivers that will help build long-term relationships with the customer.
 </li>
 <li>
 Negotiate and manage contract renewals and extensions.
 
 
 </li>
 </ul>
 
 Sales Presentations and Demonstrations:
 
 
 
 <ul>
 <li>
 Utilize strong product knowledge and technical acumen to conduct effective, high-level demos before bringing in Solution Engineers, connecting prospects&rsquo; business objectives to specific Nintex solutions.
 </li>
 <li>
 Draw on value messaging to conduct product demonstrations and presentations to showcase our software, emphasizing their value and benefits.
 
 
 </li>
 </ul>
 
 Reporting and Forecasting:
 
 
 
 <ul>
 <li>
 Maintain accurate account records, activities, pipeline funnel and sales forecasts in Salesforce
 </li>
 <li>
 Provide regular reports on account health, performance, and opportunities to senior management.
 
 
 </li>
 </ul>
 
 Customer Success:
 
 
 
 <ul>
 <li>
 Ensure successful implementation and adoption of our solutions.
 </li>
 <li>
 Optimize usage of Nintex products and deployment.
 </li>
 <li>
 Monitor customer satisfaction and address any issues promptly to maintain high retention rates.
 </li>
 <li>
 Act as the voice of the customer, conveying their needs, feedback, and priorities to internal teams, ensuring their needs and concerns are addressed promptly to enhance products and services.
 
 
 </li>
 </ul>
 
 Market and Industry Knowledge:
 
 
 
 <ul>
 <li>
 Stay informed about industry trends, competitor offerings, and emerging technologies, providing strategic insights and recommendations to enable customers to stay ahead in their respective markets.
 
 
 </li>
 </ul>
 
 To be successful, we think you need:
 
 
 
 <ul>
 <li>
 Bachelor's degree in Sales, Marketing or Business or a related field is preferred.
 </li>
 <li>
 Proven experience in New Logo acquisition in the SaaS industry (3-5 years).
 </li>
 <li>
 In-depth knowledge of SaaS solutions and their applications.
 </li>
 <li>
 Strong understanding of the industry/market and its challenges.
 </li>
 <li>
 Excellent with customer relationships and engagement.
 </li>
 <li>
 Proficient in value messaging and objection handling.
 </li>
 <li>
 Results-oriented with a track record of meeting or exceeding sales targets.
 </li>
 <li>
 Excellent communication, negotiation, and presentation skills.
 </li>
 <li>
 Problem-solving abilities and a customer-centric mindset.
 </li>
 <li>
 Strong analytical and strategic thinking abilities.
 </li>
 <li>
 Excellent interpersonal skills; a high level of trust and integrity, great influencer, respected by partners and customers.
 </li>
 <li>
 Strong attention to detail.
 </li>
 <li>
 Familiarity with CRM software and account management tools.
 
 
 </li>
 </ul>
 
 What&rsquo;s in it for you?
 
 
 
 Nintex has a hybrid working model, enabling us to build culture, learn, and grow together. We intentionally connect and collaborate, while emphasizing flexibility with a blend of at-home and in-office work. This role is a hybrid role in our local Nintex office.
 
 
 While our offerings differ from country to country, we offer our entire global workforce an array of exciting perks and benefits, including
 
 
 <ul>
 <li>
 Global Gratitude and Recharge Days
 </li>
 <li>
 Flexible, paid time off policy
 </li>
 <li>
 Employee wellness programs and counseling resources
 </li>
 <li>
 Meaningful peer recognition and awards
 </li>
 <li>
 Paid parental leave
 </li>
 <li>
 Invention/patenting assistance
 </li>
 <li>
 Community impact, paid volunteer time, and opportunities
 </li>
 <li>
 Intercultural learning and celebration
 </li>
 <li>
 Multiple tools through which to learn and grow, and an incredible global community
 
 
 </li>
 </ul>
 View more about our benefits here: https://www.nintex.com/wp-content/uploads/2023/01/Global-Perks-and-Benefits.pdf.
</div>

ServiceNow

<div>Company Description 
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today &mdash; ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500&reg;. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. 
Job Description 
What you can expect from us:
At ServiceNow, we make work better for everyone &ndash; including our own employees. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible for our employees. Win as a Team is part of our culture, and we aspire to wow our customers. We stay hungry and humble and focus on creating belonging. Sustainability, inclusivity, and diversity are key focus areas within our business framework so that we have transparency, equity, and accountability to deliver meaningful, measurable change. With our vision and dedication for a better future already underway. Join us on this journey! 
In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward-thinking organisation, we provide resources to help you and your loved ones be well. From benefits plans and programs, to mental health resources that offer coaching and 24/7 support, to family support resources and parental leave programs &ndash; we want to help you take care of yourself and your loved ones. Below is a glimpse into even more of our offerings or click here for a full list: 
<ul><li>
Along with holidays, we have company-wide designated global well-being days where everyone is off and can spend time doing what matters most.</li><li>
Flexible working culture to support the balance you need in both work and life.</li><li>
Parental leave programs.</li><li>
Childcare and caregiving benefits.</li><li>
A learning experience platform built using our own technology, to support your learning and development goals as well as a tuition reimbursement program.</li><li>
A global, cross-functional mentoring program.</li><li>
We also have team building activities, various employee belonging groups, volunteering, and community outreach programs.</li></ul> 
What you get to do in this role: 
ServiceNow is seeking highly motivated and professional individuals to join our Support Account Management (SAM) Services team and play a critical role in delivering world-class customer satisfaction, as SAMs help ServiceNow change the way people work. 
The SAM will be delivering both proactive and reactive services and act as a central point of contact for all support-related activities. You will be a member of a highly skilled team focused on a select set of high profile, strategic customers whilst delivering a high-quality service.
Additionally, you will be responsible for driving cross-functional teams to ensure customer issues are clearly identified and resolved effectively. 
<ul><li>
Comfortable presenting to all levels of management, including C-Level stakeholders.</li><li>
Use industry leading software management tools to proactively identify potential degradation of service issues to mitigate and/or resolve business impacting events for customers.</li><li>
Deliver business value and solutions by understanding and aligning ServiceNow applications, features, and benefits as it relates to our customer needs.</li><li>
Drive regular scheduled customer conference calls and customer meetings to ensure the continual flow of information with timely updates on all open cases, changes, problems, and on-going projects.</li><li>
Facilitate summary status reports, including monthly performance reviews and quarterly service reviews.</li><li>
Act as the facilitator between customers and ServiceNow with reference to mandatory upgrades, patches, and security requirements.</li><li>
Manage, document and report on performance against service level agreements (SLA's) and where SLA&rsquo;s are not being met document and oversee an action plan that will result in meeting and exceeding those commitments routinely.</li><li>
Drive continual improvement for the customer and their environment through trend analysis and partnering with the internal account team to be a champion of change.</li><li>
Review open cases, problems and changes communicating aligned priorities to assigned ServiceNow teams to ensure a timely response and resolution.</li><li>
Act as an escalation point for customer impacting business critical issues.</li></ul> 

Qualifications 
To be successful in this role, we need someone who has:<ul><li>
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.</li><li>
Excellent written and oral communication skills</li><li>
Experience dealing with technical support teams</li><li>
Fundamental understanding of ITSM in enterprise environments and global deployments</li><li>
Comfortable interacting with all levels of management</li><li>
Working knowledge of ITIL incident, problem and release management process and procedures</li><li>
Ability to effectively work with tight schedules and fast paced environment to minimize problem impact on the customer within a global model</li><li>
Broad technical understanding in a cloud software environment</li><li>
Growth &amp; collaborative mindset</li></ul> 
Nice to have:<ul><li>
ServiceNow platform knowledge or experience</li><li>
Project Management capabilities and principles</li><li>
Service delivery account management experience</li></ul> 
Additional Information 
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. &copy;2025 Fortune Media IP Limited. All rights reserved. Used under license.</div>

Senior Support Account Manager (Service Delivery)

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