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senior business analyst - crm Jobs in Karachi

senior business analyst - crm

senior analyst

Alibaba

<div><div>Basic Infomation<div><div><div>
Department:
Daraz</div><div>
Degree:
Bachelor</div><div>
Work Experience:
3 year</div></div></div></div><div>
Job Description<div>
Customer Experience &amp; Strategic Analytics
 Lead deep-dive analyses to identify major friction points across the buyer journey and recommend improvements that drive NPS, CSAT, and issue resolution rates.
 Proactively monitor and interpret CXP performance trends, elevating insights to senior stakeholders with clear business storytelling.
 Own analytical workstreams for major company-wide initiatives (NPS revamping, product, launches, operational changes).
Dashboarding, Data Ownership &amp; KPI Governance
 Design, automate, and maintain scalable BI dashboards (PowerBI/Tableau) for regional stakeholders.
 Ensure KPI governance, metric alignment, and data accuracy across CXP reporting layers.
Root Cause Analysis &amp; Problem-Solving Leadership
 Lead root cause analyses for high-priority customer issues, working collaboratively with Ops, Product, and Tech.
 Conduct and guide advanced analytics such as cohorting, segmentation, A/B testing.
Cross-Functional Influence
 Act as a BI partner to Key CXP stakeholder - deeply understanding business challenges and shaping analytical solutions.
 Manage and prioritize complex analytical pipelines and ad hoc requests, ensuring timely delivery and clear communication.
 Mentor junior analysts (S1), providing guidance on SQL, dashboarding, and analytical frameworks.
Operational Excellence &amp; Automation
 Develop automation solutions to replace recurring manual reporting.
 Troubleshoot data flow issues, validate upstream pipelines, and work closely with DE/Tech teams to strengthen data infrastructure.</div></div><div>
Position Requirement<div>
Required Skills &amp; Qualifications
 Bachelors degree in a STEM field from a reputable institution.
 3+ years of experience in an analytical, BI, or data-focused role, preferably in a fast-paced or high-scale environment.
 Expert-level SQL proficiency with hands-on experience in handling complex datasets.
 Strong command of PowerBI/Tableau, including data modeling, calculated fields, and dashboard design best practices.
 Advanced Excel; Python proficiency is a plus.
 Strong ownership mindset - able to independently structure work, manage competing priorities, and deliver under tight timelines.
 Excellent communication, business understanding, and problem-solving skills.</div></div></div>

Daraz PK-BI Senior Analyst-CXP

Contour Software

<div>
 
 About Contour
 
 
 
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 
 
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 
 
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 
 
 
 The Perseus Operating Group
 
 , a division of Constellation Software (TSX: CSU), is seeking an energetic, independent, and detail-oriented Senior Financial Analyst to join our finance team at our Contour office in
 
 Karachi.
 
 Successful candidate will be able to accurately maintain a general ledger, have a strong understanding of the intricacies of assets, liabilities, profit, and loss, and other financial transactions within an organization. The candidate will have excellent communication, business, and analytical skills. This individual is efficient, resourceful, and has the ability and willingness to maintain confidentiality. This role includes ongoing support and knowledge of the business operations, accounting policies, financial processes, and accounting systems.
 
 
 Further, the
 
 Senior Financial Analyst
 
 will be responsible for, maintaining financial records, reports, and account reconciliations, consolidating overview packages for month-end reporting, and assisting with month-end financial analysis.
 
 
 Constellation is a publicly traded company that acquires, manages, and grows vertical market software companies all over the world.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Develop and maintain complex financial models for budgeting, forecasting, and long-range planning
 </li>
 <li>
 Analyze monthly, quarterly, and annual financial results, identifying key trends and variances
 </li>
 <li>
 Prepare and present executive-level reports, dashboards, and KPIs to track business performance
 </li>
 <li>
 Partner with cross-functional teams to support strategic initiatives and provide financial insights
 </li>
 <li>
 Conduct scenario planning, sensitivity analysis, and risk assessments to guide decision-making
 </li>
 <li>
 Coordinate and manage the annual budgeting process across departments
 </li>
 <li>
 Monitor departmental spending and identify opportunities for cost optimization
 </li>
 <li>
 Ensure accuracy and timeliness of financial reporting in compliance with internal policies
 </li>
 <li>
 Enhance financial systems and tools to improve reporting efficiency and data integrity
 </li>
 <li>
 Automate recurring reports and streamline workflows using Excel, Power BI, or similar tools
 </li>
 <li>
 Assist with internal audits and ensure adherence to financial controls and compliance standards
 
 
 </li>
 </ul>
 
 Professional Acumen
 
 
 
 <ul>
 <li>
 The ideal candidate will have strong organizational and communication skills, allowing him or her to manage multiple priorities while maintaining exceptional attention to detail.
 </li>
 <li>
 Possesses deep analytical skills with a keen eye for detail, capable of interpreting complex data sets and translating them into actionable insights
 </li>
 <li>
 Maintains a strong focus on outcomes, proactively identifying opportunities to improve financial performance, reduce costs, and drive operational efficiency
 </li>
 <li>
 Upholds the highest standards of accuracy, ethics, and confidentiality in financial reporting and analysis
 </li>
 <li>
 Thrives in fast-paced, dynamic environments and demonstrates agility in responding to shifting priorities and evolving business needs
 </li>
 <li>
 Committed to enhancing financial processes, tools, and systems to increase efficiency, accuracy, and scalability
 
 
 </li>
 </ul>
 
 Education And Technical Skills
 
 
 
 <ul>
 <li>
 Master&rsquo;s degree in Finance, Accounting, or a related field; professional certifications such as ACCA, CMA, or CIMA are strongly preferred
 </li>
 <li>
 3-5 years of industry experience in a finance or accounting function. Experience with an international company is a plus
 </li>
 <li>
 Working knowledge of GAAP, IFRS including the new IFRS 15 and 16 standard
 </li>
 <li>
 Highly proficient knowledge of Microsoft Office suite including sophisticated Excel workbooks and PowerPoint
 </li>
 <li>
 Advanced proficiency in building and maintaining complex financial models
 </li>
 <li>
 Experience with accounting technology including automated solutions and ERP's for general ledgers
 </li>
 <li>
 Experience with Great Plains, Jedox, Concur, banking applications, or other similar programs is a plus
 </li>
 <li>
 Skilled in preparing executive-ready presentations using PowerPoint or similar tools
 
 
 </li>
 </ul>
 Ability to manage, develop and implement new processes to align with best practices
 
 
 <ul>
 <li>
 Effective oral, written, and business communication skills
 </li>
 <li>
 Professional interpersonal skills with the ability to work independently and in a team
 </li>
 <li>
 Detail-oriented with the ability to meet deadlines, multi-task, and work in a rapidly changing environment
 
 
 </li>
 </ul>
 
 Exciting Benefits We Offer
 
 
 
 <ul>
 <li>
 Market-leading Salary
 </li>
 <li>
 Medical Coverage &ndash; Self &amp; Dependents
 </li>
 <li>
 Parents Medical Coverage
 </li>
 <li>
 Provident Fund
 </li>
 <li>
 Employee Performance-based bonuses
 </li>
 <li>
 Home Internet Subsidy
 </li>
 <li>
 Conveyance Allowance
 </li>
 <li>
 Profit Sharing Plan [Tenured Employees Only]
 </li>
 <li>
 Life Benefit
 </li>
 <li>
 Child Care Facility
 </li>
 <li>
 Company Provided Lunch/Dinner
 </li>
 <li>
 Professional Development Budget
 </li>
 <li>
 Recreational area for in-house games
 </li>
 <li>
 Sporadic On-shore training opportunities
 </li>
 <li>
 Friendly work environment
 </li>
 <li>
 Leave Encashment
 
 
 </li>
 </ul>
 
 
 Disclaimer:
 
 
 
 At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
 
 
 
 
 In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
 
</div>

Senior Financial Analyst

Datamatics Global Services Ltd

<div><h1 class="jobSectionHeader">Job Description &ndash; CRM Business Analyst</h1> 
Location: Pakistan (Remote) 
Job Type: Full-Time 
Experience: 6+ Years of Experience.<h2 class="jobSectionHeader"> 
Role Title: CRM Business Analyst</h2><h2 class="jobSectionHeader">
Role Purpose:</h2>
The CRM Business Analyst will serve as the key liaison between Business Units and IT, responsible for analyzing, articulating, and documenting all CRM-related business requirements. The role involves understanding current processes, proposing improvements, and ensuring optimal utilization of CRM systems in collaboration with IT, Enterprise Architecture (EA), and relevant stakeholders.
The CRM BA will support digital transformation initiatives by converting business needs into clear, structured requirements such as Business Requirement Documents (BRD), User Stories, Process Flows, and Wireframes.<h2 class="jobSectionHeader"> 
Key Responsibilities:</h2><h3 class="jobSectionHeader">
Core Responsibilities:</h3><ul><li>
Analyze submitted business requirements and develop an initial understanding of needs, identifying clarifications and preparing queries.</li><li>
Coordinate requirement-gathering sessions with IT Project Managers and business stakeholders to understand current and proposed CRM processes.</li><li>
Conduct detailed elicitation sessions with relevant stakeholders to capture all necessary information for CRM enhancements or change requests.</li><li>
Evaluate existing business processes, identify gaps, and propose improved &ldquo;To-Be&rdquo; processes, including workflows and wireframes where applicable.</li><li>
Prepare detailed documentation such as BRD, DOU, and User Stories with acceptance criteria, ensuring internal IT review before circulating to business units.</li><li>
Update requirement documents based on feedback from IT and Business, ensuring complete alignment before final approval.</li><li>
Support the IT Project Manager during System Integration Testing (SIT) and System Acceptance Testing (SAT), and assist business teams during UAT.</li><li>
Perform impact assessments for proposed changes and prepare assessment reports when required.</li><li>
Assist team members on cross-functional projects as directed by the Line Manager.</li><li>
Maintain and update personal task lists on a daily basis, ensuring visibility and progress tracking.</li></ul><h2 class="jobSectionHeader"> 
Qualifications &amp; Experience:</h2><ul><li>
Education: Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li><li>
Experience: 7&ndash;8 years of proven experience as a Business Analyst, preferably in CRM or IT-focused roles.</li><li>
Certifications (Preferred):<ul><li>
IIBA-CCBA</li><li>
IIBA-CBAP</li><li>
PMI-PBA</li></ul></li><li>
Skills:<ul><li>
Strong analytical and problem-solving skills</li><li>
Excellent documentation and requirement-gathering skills</li><li>
Ability to communicate effectively in English (written &amp; spoken)</li></ul></li></ul><h2 class="jobSectionHeader"> 
Preferred Background:</h2><ul><li>
Prior experience working in IT or CRM-driven environments</li><li>
Strong understanding of CRM systems, business workflows, and process re-engineering</li><li>
Ability to work collaboratively across technical and business teams</li></ul>
fRB6AEej5s</div>

Senior Business Analyst - CRM

Datamatics Technologies

<div>
 
 
 Job Description &ndash; CRM Business Analyst
 
 
 
 
 
 
 Location:
 
 &nbsp;Pakistan (Remote)
 
 
 
 
 Job Type:
 
 Full-Time&nbsp;
 
 
 Experience:
 
 6+ Years of Experience.
 
 
 
 
 
 Role Title:
 
 CRM Business Analyst
 
 Role Purpose:
 
 
 The CRM Business Analyst will serve as the key liaison between Business Units and IT, responsible for analyzing, articulating, and documenting all CRM-related business requirements. The role involves understanding current processes, proposing improvements, and ensuring optimal utilization of CRM systems in collaboration with IT, Enterprise Architecture (EA), and relevant stakeholders.
 
 
 The CRM BA will support digital transformation initiatives by converting business needs into clear, structured requirements such as Business Requirement Documents (BRD), User Stories, Process Flows, and Wireframes.
 
 
 
 Key Responsibilities:
 
 
 Core Responsibilities:
 
 <ol>
 <li>
 
 Analyze submitted business requirements and develop an initial understanding of needs, identifying clarifications and preparing queries.
 
 </li>
 <li>
 
 Coordinate requirement-gathering sessions with IT Project Managers and business stakeholders to understand current and proposed CRM processes.
 
 </li>
 <li>
 
 Conduct detailed elicitation sessions with relevant stakeholders to capture all necessary information for CRM enhancements or change requests.
 
 </li>
 <li>
 
 Evaluate existing business processes, identify gaps, and propose improved &ldquo;To-Be&rdquo; processes, including workflows and wireframes where applicable.
 
 </li>
 <li>
 
 Prepare detailed documentation such as BRD, DOU, and User Stories with acceptance criteria, ensuring internal IT review before circulating to business units.
 
 </li>
 <li>
 
 Update requirement documents based on feedback from IT and Business, ensuring complete alignment before final approval.
 
 </li>
 <li>
 
 Support the IT Project Manager during System Integration Testing (SIT) and System Acceptance Testing (SAT), and assist business teams during UAT.
 
 </li>
 <li>
 
 Perform impact assessments for proposed changes and prepare assessment reports when required.
 
 </li>
 <li>
 
 Assist team members on cross-functional projects as directed by the Line Manager.
 
 </li>
 <li>
 
 Maintain and update personal task lists on a daily basis, ensuring visibility and progress tracking.
 
 
 </li>
 </ol>
 
 Qualifications &amp; Experience:
 
 <ul>
 <li>
 
 
 Education:
 
 Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.
 
 </li>
 <li>
 
 
 Experience:
 
 7&ndash;8 years of proven experience as a Business Analyst, preferably in CRM or IT-focused roles.
 
 </li>
 <li>
 
 
 Certifications (Preferred):
 
 
 <ul>
 <li>
 
 IIBA-CCBA
 
 </li>
 <li>
 
 IIBA-CBAP
 
 </li>
 <li>
 
 PMI-PBA
 
 </li>
 </ul>
 </li>
 <li>
 
 
 Skills:
 
 
 <ul>
 <li>
 
 Strong analytical and problem-solving skills
 
 </li>
 <li>
 
 Excellent documentation and requirement-gathering skills
 
 </li>
 <li>
 
 Ability to communicate effectively in English (written &amp; spoken)
 
 
 </li>
 </ul>
 </li>
 </ul>
 
 Preferred Background:
 
 <ul>
 <li>
 
 Prior experience working in IT or CRM-driven environments
 
 </li>
 <li>
 
 Strong understanding of CRM systems, business workflows, and process re-engineering
 
 </li>
 <li>
 
 Ability to work collaboratively across technical and business teams
 
 </li>
 </ul>
</div>

<div><div>Basic Infomation<div><div><div>
Department:
Daraz</div><div>
Degree:
Bachelor</div><div>
Work Experience:
5 year</div></div></div></div><div>
Job Description<div>
&bull; Ownership of the Financial Planning Models, collecting all inputs from relevant stakeholders and ensuring outputs represent a coherent future view of business delivery.
&bull; Ownership, governance, review and execution of monthly commercial targets.
&bull; Perform qualitative analysis of operational and financial data and ensure and maintain quality assurance in models.&bull; Actualize financial models on monthly basis.
&bull; Build and manage financial databases by organizing and analyzing a wide range of data sources while interpreting and summarizing results.
&bull; Manage performance against the budget for each business and Daraz as a whole and report on deviations while working with relevant stakeholders for resolution of same.
&bull; Work cross-functionally with commercial, marketing, data science and logistics teams, to identify new business drivers, opportunities &amp; efficiency gains, and then help materialize them.
&bull; Prepares financial reports for internal/ external use at the business unit/ entity/ department and Daraz level by collecting, analyzing, formatting, and presenting information.
&bull; Assist Financial planning and performance manager in preparing budgets and forecasts.
&bull; Assist the operations and finance teams in monthly reporting.
&bull; Support functional stakeholders by developing new reports / analysis required by the business.
&bull; Support continuous improvement of planning processes through gathering feedback from teams and understanding their needs.
&bull; Provide data to all stakeholders in order to help calculate metrics, report financials, and support analysis and decision making.</div></div><div>
Position Requirement<div>
&bull; 5+ years of relevant experience working in an analytical / business partnership role with Commercial &amp; Business teams.
&bull; A degree in accountancy or an MBA from top business school + technical skills in Six Sigma/PMI will be an advantage.
&bull; Detailed oriented mindset with a strong grip on numbers.
&bull; Excellent financial modeling skills.
&bull; Go-getter, problem-solving attitude with a proactive approach to getting things done.
&bull; Superior organizational skills to manage multiple priorities, and the flexibility to adapt to changing scope and evolving business requirements.
&bull; Ability to manage and influence stakeholders across management levels.
&bull; Proficiency in Microsoft Excel and Power-point is essential.
&bull; Prior experience working with projects involving system integrations is strongly preferred.</div></div></div>

Daraz PK-Senior Analyst-Financial Planning & Analysis

Deluxe Stationery Supplies LLC

- Website Structuring- On-page and Off-page optimization- SEO Analysis and action plan to achieve the set goals- Monitoring and reporting activities of the competitors- Plan, develop and implement SEO strategies and successfully attain organic traffic goalsWhatsapp : +92 329 3277145Job Type: Full-timePay: Rs20,000.00 - Rs100,000.00 per month

Senior SEO Analyst

UBL - United Bank Limited

<div>
 
 
 Group:
 
 Risk &amp; Credit Policy
 
 
 
 Location
 
 : Head Office
 
 
 
 
 
 
 Profile Summary:
 
 
 
 Responsible for reviewing credit proposals and overseeing credit relationships for FI clients to ensure they meet internal policies and regulatory rules. Proactively identifies and raises key credit risks and any compliance or documentation issues. Supports sound and well-informed credit decisions.
 
 
 
 
 
 
 Job Responsibilities:
 
 
 
 
 
 
 
 Credit Analysis &amp; Due Diligence
 
 
 <ul>
 <li>
 Conduct in-depth credit assessments for new and existing FI clients
 </li>
 <li>
 Analysis of financial statementsto identify any anomalies, assess industry risks, and evaluate sector dynamics that may impact creditworthiness
 </li>
 <li>
 Evaluate loan requests by collecting and analysing information about customers&rsquo; financial standing and repayment capacity and clearly documenting all credit risks and how they will be managed
 </li>
 <li>
 Analyse the financial health and operational aspects of obligors to support credit decisions
 </li>
 <li>
 Ensure timely and insightful evaluation of credit proposals from FI business, confirming all credit approvals comply with regulatory and policy guidelines
 </li>
 </ul>
 
 
 Portfolio Monitoring &amp; Risk Mitigation
 
 
 <ul>
 <li>
 Actively manage and assess the FI portfolio, quickly identifying and raising concerns about any credit issues
 </li>
 <li>
 Determine country risk ratings, review limits for specific countries, and monitor overall exposure by assessing political risks and major economic trends
 </li>
 <li>
 Monitor key credit parameters such as expiry dates, covenants, deferrals, and past dues
 </li>
 <li>
 Review MIS reports on overdue accounts and NPLs to identify issues, proactively raise red flags, and develop strategies to mitigate key risks and prevent further deterioration
 </li>
 <li>
 Monitor covenants and other credit-related matters, track regularization of deferrals, and prepare required reports
 </li>
 </ul>
 
 
 Governance, Reporting &amp; Stakeholder Partnership
 
 
 <ul>
 <li>
 Prepare MIS and presentations for management committees and board meetings, highlighting key risks, trends, and recommendations for risk mitigation
 </li>
 <li>
 Ensure compliance with all relevant regulatory requirements and internal credit policies, including SBP PRs and the Bank&rsquo;s Credit Policy / Credit Manual
 </li>
 <li>
 Monitor geopolitical events, sovereign credit risks, and macroeconomic conditions
 </li>
 <li>
 Maintain effective coordination and communication with relevant stakeholders to ensure timely resolution of their requirements
 </li>
 <li>
 Stay up to date on credit risk regulations, best practices, and economic trends impacting the risk environment.
 </li>
 </ul>
 
 
 
 
 
 Experience and Qualification Requirement:
 
 
 <ul>
 <li>
 Minimum 3-5 years of relevant experience.
 </li>
 <li>
 Bachelors / Masters degree, preferably in a related discipline such as Finance, Accounting, Economics, or Business Administration
 </li>
 </ul>
 
 
 
 
 
 Skills Required:
 
 
 <ul>
 <li>
 Knowledge of accounting and finance principles
 </li>
 <li>
 Acquire familiarity with SBP PRs and the Bank&rsquo;s Credit Policy / Credit Manual
 </li>
 <li>
 Ability to apply knowledge and experience to actual credit situation and to communicate assessments and opinions clearly
 </li>
 <li>
 Balanced and independent judgement, with the character to assess each credit proposal on its merit
 </li>
 <li>
 Strong written and verbal communication skills
 </li>
 <li>
 Ability to work effectively in a team-oriented environment
 </li>
 </ul>
</div>

Senior Credit Analyst - Financial Institution

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