principal consultant - fraud & risk assessment Jobs in Islamabad

principal consultant - fraud & risk assessment

senior consultant - fraud & risk assessment Jobs in Islamabad

senior consultant - fraud & risk assessment

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associate software consultant Jobs in Islamabad

associate software consultant

hse consultant

senior consultant

Inbox Business Technologies

<div><p>We at Inbox Business Technologies are hiring a Senior Consultant &ndash; Fraud &amp; Risk Assessment to support fraud risk assessments, policy development, and forensic investigations across digital payment platforms. The ideal candidate will collaborate with cross-functional teams and assist in delivering high-quality advisory and training sessions for senior executives.</p><h3 class="jobSectionHeader"><b>
Responsibilities</b></h3><ul>
<li>Assist in designing, implementing, and executing fraud risk assessment programs tailored to the digital banks.</li>
<li>Support the development of fraud prevention strategies, policies, and frameworks aligned with local regulatory standards and international best practices.</li>
<li>Conduct fraud risk assessments and forensic reviews into financial crimes, cyber fraud, and operational risks associated with digital banking platforms, mobile payments, and e-wallets prevalent in the region.</li>
<li>Collaborate with cross-functional teams to analyze fraud data, identify vulnerabilities, and recommend mitigation measures.</li>
<li>Support the delivery of advisory services to clients, including preparing reports, presentations, and technical documentation for C-level executives and senior management.</li>
<li>Support Principal Consultant in project execution, training sessions, and client presentations.</li>
<li>Stay informed on emerging fraud schemes, digital payment risks, and regulatory changes within KSA and the Middle East</li>
</ul><p><b>Requirements</b></p><ul>
<li>5+ years of experience in fraud risk management, financial crime, or internal audit, preferably within digital banking or fintech sectors.</li>
<li>Strong analytical and investigative skills with proficiency in tools like ACL, SAS, SQL, or Python for fraud analytics.</li>
<li>Knowledge of financial regulations (AML/KYC, PCI-DSS, SOX).</li>
<li>Familiarity with regional regulatory frameworks (SAMA, CMA) and compliance standards related to fraud and cybersecurity of KSA would be a certain plus.</li>
<li>Excellent report writing and client-facing communication skills.</li>
<li>Ability to work collaboratively within a team and under supervision to support larger projects.</li>
<li>Ability to manage multiple projects and mentor junior staff.</li>
<li>Bachelor&rsquo;s degree in Finance, Accounting, Computer Science, or related discipline.</li>
</ul><p><b>Key Certifications:</b></p><ul>
<li>Certified Fraud Examiner (CFE) or similar certifications preferred.</li>
<li>Additional regional certifications or industry-specific credentials are a plus.</li></ul></div>

Senior Consultant - Fraud & Risk Assessment

<div>
 We at Inbox Business Technologies are hiring a Senior Consultant - Fraud &amp; Risk Assessment to support fraud risk assessments, policy development, and forensic investigations across digital payment platforms. The ideal candidate will collaborate with cross-functional teams and assist in delivering high-quality advisory and training sessions for senior executives.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Assist in designing, implementing, and executing fraud risk assessment programs tailored to the digital banks.
  </li>
  <li>
   Support the development of fraud prevention strategies, policies, and frameworks aligned with local regulatory standards and international best practices.
  </li>
  <li>
   Conduct fraud risk assessments and forensic reviews into financial crimes, cyber fraud, and operational risks associated with digital banking platforms, mobile payments, and e-wallets prevalent in the region.
  </li>
  <li>
   Collaborate with cross-functional teams to analyze fraud data, identify vulnerabilities, and recommend mitigation measures.
  </li>
  <li>
   Support the delivery of advisory services to clients, including preparing reports, presentations, and technical documentation for C-level executives and senior management.
  </li>
  <li>
   Support Principal Consultant in project execution, training sessions, and client presentations.
  </li>
  <li>
   Stay informed on emerging fraud schemes, digital payment risks, and regulatory changes within KSA and the Middle East
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   5+ years of experience in fraud risk management, financial crime, or internal audit, preferably within digital banking or fintech sectors.
  </li>
  <li>
   Strong analytical and investigative skills with proficiency in tools like ACL, SAS, SQL, or Python for fraud analytics.
  </li>
  <li>
   Knowledge of financial regulations (AML/KYC, PCI-DSS, SOX).
  </li>
  <li>
   Familiarity with regional regulatory frameworks (SAMA, CMA) and compliance standards related to fraud and cybersecurity of KSA would be a certain plus.
  </li>
  <li>
   Excellent report writing and client-facing communication skills.
  </li>
  <li>
   Ability to work collaboratively within a team and under supervision to support larger projects.
  </li>
  <li>
   Ability to manage multiple projects and mentor junior staff.
  </li>
  <li>
   Bachelor's degree in Finance, Accounting, Computer Science, or related discipline.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Certifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Certified Fraud Examiner (CFE) or similar certifications preferred.
  </li>
  <li>
   Additional regional certifications or industry-specific credentials are a plus.
  </li>
 </ul>
</div>


Poshish Interiors

<p><b>Poshish</b>, Pakistan&rsquo;s leading furniture brand, is looking for a <b>Senior Design Consultant (Sales)</b> to strengthen its <b>Interior</b> <b>Design Department</b>. This is a senior-level role for a highly motivated professional who can lead impactful projects, drive brand growth, and manage both design and sales role.</p><p><b>Key Responsibilities:</b></p><ul><li>Oversee the complete customer experience, including measurements, 3D design creation, proposal finalization, installation supervision, and post-installation follow-up to ensure satisfaction for the KDW Segment</li><li>Meet assigned sales targets by managing the KDW opportunity matrix, processing client quotations/orders, and maintaining strong relationships with architects and contractors</li><li>Conduct site visits at critical stages, oversee verification, point marking, PDI, and installation processes, and address client complaints effectively</li><li>Ensure timely tracking of client payments, coordinate for product deliveries, and resolve any delays or partial delivery issues</li><li>Build and maintain strong relationships with clients, architects, and contractors to facilitate smooth project execution</li><li>Visual Merchandising for all Poshish Stores</li><li>Being the part of Poshish Product Merchandising team for Product R&amp; D and Development</li></ul><p><b>Requirements</b></p><ul><li>Bachelor's degree in architecture, Interior design or a related field</li><li>Minimum of 3-5 years of experience in same industry or related fields</li><li>Proven experience managing multiple projects simultaneously, with strong organizational and time management skills</li><li>Excellent leadership, communication, and interpersonal skills to collaborate effectively with various stakeholders</li><li>Strong problem-solving abilities and a proactive approach to project challenges</li><li>Knowledge of kitchen, doors and wardrobe materials, designs and market trends</li><li>Proficiency in design software like CAD, Sketchup etc</li></ul><p><b>Location: </b>H-13, Islamabad</p><p>Job Types: Full-time, Contract<br/>Contract length: 24 months</p><p>Pay: Rs60,000.00 - Rs130,000.00 per month</p><p>Application Question(s):</p><ul><li>Current Salary?</li><li>Expected Salary?</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>Interior Design: 3 years (Required)</li><li>Architecture: 3 years (Required)</li><li>Kitchen Designs: 3 years (Required)</li><li>Visual Merchandising: 2 years (Preferred)</li></ul><p>Language:</p><ul><li>English (Preferred)</li></ul><p>License/Certification:</p><ul><li>IAP Certificate? (Preferred)</li></ul><p>Work Location: In person</p>

Senior Design Consultant

<div>
 <strong>
  nbox Business Technologies is excited to announce an opportunity for an experienced professional to join our team as a Senior Technical Consultant (Oracle EBS R12 - OAF Development).
 </strong>
 In this role, you will be at the forefront of designing, developing, and customizing Oracle Applications Framework (OAF) components within the Oracle E-Business Suite. You will work in a dynamic, technology-driven environment where your expertise in PL/SQL, APIs, and integrations will play a key role in delivering innovative business solutions. This position offers the chance to collaborate with cross-functional teams, lead technical initiatives, mentor junior developers, and contribute to building scalable, high-performing enterprise systems.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Design, develop, and maintain custom OAF pages, extensions, and personalizations.
  </li>
  <li>
   Collaborate with functional teams to translate business requirements into technical solutions.
  </li>
  <li>
   Build and optimize PL/SQL procedures, packages, triggers, and functions.
  </li>
  <li>
   Work with Oracle EBS Interface APIs for integrations and data migrations.
  </li>
  <li>
   Develop and maintain reports using Oracle Report Builder and BI Publisher.
  </li>
  <li>
   Implement Oracle Workflow Builder for process automation.
  </li>
  <li>
   Integrate Oracle APEX applications with Oracle EBS modules.
  </li>
  <li>
   Perform system performance tuning, debugging, and troubleshooting.
  </li>
  <li>
   Provide technical guidance and mentoring to junior developers.
  </li>
  <li>
   Maintain comprehensive technical documentation and ensure code quality
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong analytical and problem-solving abilities.
  </li>
  <li>
   Excellent communication with both technical and business stakeholders.
  </li>
  <li>
   Ability to mentor team members and collaborate effectively.
  </li>
  <li>
   Strong documentation and reporting skills.
  </li>
  <li>
   Adaptability to learn new tools and frameworks quickly.
  </li>
  <li>
   Ability to perform under pressure and meet tight deadlines
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Required Technical Skills
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Databases: SQL, PL/SQL (expert level with optimization skills).
  </li>
  <li>
   Oracle EBS: Hands-on experience with EBS R12, OAF Framework, and personalization.
  </li>
  <li>
   OAF Development: Custom page creation, controller development, extensions.
  </li>
  <li>
   Integration: Oracle EBS Interface APIs, Web Services, Oracle APEX integrations.
  </li>
  <li>
   Programming: Java, JavaScript, XML, HTML, and OA Framework with JDeveloper.
  </li>
  <li>
   Tools: Oracle Workflow Builder, BI Publisher, Oracle Reports, JDeveloper.
  </li>
  <li>
   Performance: Query tuning, troubleshooting high-volume transaction systems
  </li>
 </ul>
</div>


Senior Technical Consultant

NUTRITION INTERNATIONAL

<div><div><div><div><b>Posted date</b></div> <div>15th September, 2025</div> <div><b>Last date to apply</b></div> <div>25th September, 2025</div>
</div><br>
<div><div><b>Country</b></div> <div>Pakistan</div> <div><b>Locations</b></div> <div>Islamabad</div>
</div><br>
<div><div><b>Category</b></div> <div>Development Sector
</div></div><br>
<div><div><b>Type</b></div> <div>Consultancy</div> <div><b>Position</b></div> <div>1</div></div></div></div><div></div>
<br><p></p><div><p><b>Background</b></p><br>
<p></p>
<p>
Nutrition International is a global nutrition organization headquartered in Ottawa, Canada. For more than 30 years, we have focused on delivering low-cost, high-impact nutrition interventions to people in need. Working alongside governments as an expert ally, we combine deep technical expertise with a flexible approach, increasing impact without increasing complexity or cost. In more than 60 countries, primarily in Asia and Africa, Nutrition International nourishes people to nourish life.</p><br>
<p></p>
<p>
Nutrition International&rsquo;s head office is in Ottawa, Canada, Country Office is in Pakistan. Nutrition International is looking for an IT Consultant to support information systems, improve the performances of current systems as well as the quality of IT support delivered to its staff in Pakistan under the technical supervision of IT Ottawa, RO. By doing so, the IT Consultant will work closely with Nutrition International staff of country office, Pakistan. The IT consultant shall be reporting to Senior Program Associate, Pakistan for administrative purposes and Technical reporting to IT Ottawa.</p><br>
<p></p>
<p><b>
Overall, Purpose / Broad Function</b></p><br>
<p></p>
<p>
The consultant will be responsible for first level support of users&rsquo; equipment as well as basic troubleshooting on the NI Pakistan systems and Networks. The IT Consultant is responsible for the effective and efficient support to staff in the Pakistan office by ensuring the proper usage of desktops, laptops, servers, printers, network devices, smartphones, software and any other IT related equipment. The consultant will liaise with our Managed IT service provider on routine maintenance (corrective and preventive), upgrades and troubleshooting as well as providing basic end-user training. In addition, the consultant will provide recommendations to the management of IT regarding the purchase of IT related equipment and services. The goal of this consultancy is to improve the overall operational efficiency and effectiveness of the Pakistan office by ensuring that staff are supported in the effective use of IT software and hardware. Also supporting the Pakistan Finance and Administration staff on the inventory and renewal of various licenses and IT equipment</p><br>
<p></p>
<p><b>
Requested Services and Tasks:</b></p><br>
<p></p>
<p>
The IT Consultant will work 5 days a week (Monday to Friday excluding National holidays during office hours).</p><br>
<p></p>
<p>
The IT Consultant responsibilities include the following tasks and services but are not limited to:</p><p><br>
Assist on IT operations and support NI Pakistan country staff as first point of contact for troubleshooting of software and hardware issues.</p>
<ul>
<li>Install, configure and troubleshoot corporate computers, printers and mobile devices.</li>
<li>Provide basic user support for NI Pakistan staff on software including MS SharePoint, Contracts DataBase (CDB), MS Dynamics GP, MS Dynamics CRM, Board, CLM, One Drive, MS Team and other Windows Server Services, MS Office 365 and other software that are being used at NI.</li>
<li>Coach staff in using hardware and software more effectively and efficiently</li>
<li>Liaise with local suppliers and support in the troubleshooting of problems regarding telephone system, Internet, fax lines, meeting rooms and other AV systems.</li>
<li>Provide required guidance helping NI Pakistan staff in the usage of IT standards. Ensure that users systems are up to date, healthy and protected.</li>
<li>Ensure NI Pakistan staff has his/her OneDrive application setup as required so that backups are including users&rsquo; files in the daily backup jobs.</li>
<li>Support in the implementation of the Disaster Recovery &amp; Business Continuity strategies when required. Ensure, daily, that local backup systems are executed as planned.</li>
<li>Work closely with ITOttawa to apply any requested modification in the NI Pakistan IT network or equipment.</li>
<li>Escalate issues with IT Ottawa or to an outsourced IT service provider as required.</li></ul><br>
<p></p>
<p><b>
Support in the management of NI&rsquo;s IT Assets (hardware and software) for both inventory and lifecycle purposes.</b></p>
<ul>
<li>Lead in the procurement process of IT assets (laptop, smartphone, accessories, licenses).</li>
<li>Track IT equipment in Pakistan office during their lifecycle as per the relevant corporate policies.</li>
<li>Update the IT assets inventory with newly procured IT equipment.</li>
<li>Ensure that equipment that has reached its end-life is replaced in a timely fashion.</li>
<li>Verify that IT equipment is procured with the relevant warranties and that warranties are applied when repair is needed.</li>
<li>Capture and track all software licenses being used in the Pakistan office.</li>
<li>Ensure that licenses and cloud subscriptions are renewed when required.</li></ul><br>
<p></p>
<p><b>
Provide the technical aspect of the on-boarding and the off-boarding of users.</b></p>
<ul>
<li>Request to IT Ottawa, RO new user account with appropriate security and distribution groups for each new staff and consultant when appropriate.</li>
<li>Setup and configure laptops, accessories, and appropriate software for new employees as per the corporate onboarding package.</li>
<li>Conduct briefing on the use of NI&rsquo;s IT systems and the IT processes for new employees.</li>
<li>Ensure that departing staff have their network and systems access discontinued, their licenses terminated or repurposed and work with Finance team to make sure that allocated equipment are timely returned.</li></ul></div><p></p>
<br><div><p>Apply By:</p>
<p>
 </p><p>Please send your technical &amp; Financial Proposal on <b>proposalspakistan@nutritionintl.org</b></p></div><p></p>

Firm For IT Support Services

Zones IT Solutions

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 Company Overview:
 <br/>
 <br/>
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 <br/>
 <br/>
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 <br/>
 <br/>
 <strong>
  Position Overview
  <br/>
  <br/>
 </strong>
 The ideal candidate will be a passionate advocate for Zones clients and understanding what it means to be intensely client focused. This role will make sure that Zones clients are happy, engaged, and receiving maximum operational support each day. As a member of one of Zones most client-facing organizations, this individual possesses intellectual curiosity, creativity, strong problem-solving skills, excellent communication skills, and an ability to influence business and technical leaders across multiple stakeholder groups.
 <br/>
 <br/>
 The Senior Licensing Advisor will report directly to the Licensing Advisor Manager and is responsible for proactive direct client communication regarding software lifecycle maintenance, subscription renewals and understanding the maintenance of software licenses of clients in their assigned region to provide dedicated white glove support. Knowledge of product offerings, licensing, and pricing is used daily. The role interacts with clients, publishers, CSS&rsquo;s and other departments as well as heavy client facing interaction through omni channel support.
 <br/>
 <br/>
 <strong>
  What You&rsquo;ll Do As The Senior Licensing Advisor
  <br/>
  <br/>
 </strong>
 Employees employed in the role of Senior Licensing Advisor shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
 <br/>
 <br/>
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 <br/>
 <br/>
 <ul>
  <li>
   Own and manage the proactive client engagement for licensing maintenance and subscription renewals; Act as the primary point of contact for licensing escalations for assigned region
  </li>
  <li>
   Manages the coordination of cadence client meetings with CSS and account support team
  </li>
  <li>
   Communicates with client and stakeholders to schedule business reviews, status calls, etc.
  </li>
  <li>
   Aids in presentation of reports and presentations as needed
  </li>
  <li>
   Support standardized reviews with clients to ensure all licensing requirements are met
  </li>
  <li>
   Timely and effective communication with licensees on relevant business needs, on-and offboarding, and product reports
  </li>
  <li>
   Maintain ticketing system case documentation related to activities and projects
  </li>
  <li>
   Deliver and proactively manage client install base to maintain customer satisfaction
  </li>
  <li>
   Ownership of all customer licensing, internal and external parties and existing client questions
  </li>
  <li>
   Proactively manage &ldquo;red flag alerts&rdquo;-heavy client communication interaction
  </li>
  <li>
   Works closely with CSS on customer software related escalations
  </li>
  <li>
   Analyze trends, pricing analysis and customer input to close custom deals
  </li>
  <li>
   Issue/Risk mitigation and resolution, work closely across departments to drive resolution and recovery
  </li>
  <li>
   Present action plan for issue resolution to account team with scheduled follow-ups until resolution achieved
  </li>
  <li>
   Work closely with SAM team to delivery internal reporting on key lifecycle events
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You Will Bring To The Team
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   4 years Bachelor&rsquo;s Degree
  </li>
  <li>
   4+ years working with Tier 1 software publishers and at least 3 years of account management with prior experience in IT software support
  </li>
  <li>
   Experience working in ticketing systems!
  </li>
  <li>
   Excellent verbal and written communication skills
  </li>
  <li>
   Demonstrated ability to provide world class customer service.
  </li>
  <li>
   Demonstrated strong communication and proven ability to resolve complex issues in a timely manner.
  </li>
  <li>
   Ability to act quickly on issues and develop solutions.
  </li>
  <li>
   Demonstrated track record of achieving productivity goals.
  </li>
  <li>
   Experience with Microsoft product terms and conditions.
  </li>
  <li>
   Adobe experience a plus
  </li>
  <li>
   Completion of Microsoft MCP (Licensing)
   <br/>
   <br/>
  </li>
 </ul>
 Zones offers a comprehensive Benefits package
 <br/>
 <br/>
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, and retirement benefits in line with Company policy. Employees also enjoy additional perks such as the Voluntary Pension Scheme, EOBI, complimentary meals, and access to our in-house gym.
 <br/>
 <br/>
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 <br/>
 <br/>
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
 <br/>
 <br/>
 Job timings: 8:00 PM to 5:00 AM (Pk time)
</div>


Senior Licensing Advisor

Zones

<div><p><b>Description</b><br>
</p><br>
<br>
<p>Company Overview:</p><p></p><p><br>
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM</p><p>
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.</p><p></p><p><br>
Position Overview:</p><p></p><p><br>
The ideal candidate will be a passionate advocate for Zones clients and understanding what it means to be intensely client focused. This role will make sure that Zones clients are happy, engaged, and receiving maximum operational support each day. As a member of one of Zones most client-facing organizations, this individual possesses intellectual curiosity, creativity, strong problem-solving skills, excellent communication skills, and an ability to influence business and technical leaders across multiple stakeholder groups.</p><p>
The Senior Licensing Advisor will report directly to the Licensing Advisor Manager and is responsible for proactive direct client communication regarding software lifecycle maintenance, subscription renewals and understanding the maintenance of software licenses of clients in their assigned region to provide dedicated white glove support. Knowledge of product offerings, licensing, and pricing is used daily. The role interacts with clients, publishers, CSS&rsquo;s and other departments as well as heavy client facing interaction through omni channel support.</p><p><br>
</p><p>What you&rsquo;ll do as the Senior Licensing Advisor:</p><p>
Employees employed in the role of Senior Licensing Advisor shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.</p><p>
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><ul><li>
Own and manage the proactive client engagement for licensing maintenance and subscription renewals; Act as the primary point of contact for licensing escalations for assigned region</li><li>
Manages the coordination of cadence client meetings with CSS and account support team</li><li>
Communicates with client and stakeholders to schedule business reviews, status calls, etc.</li><li>
Aids in presentation of reports and presentations as needed</li><li>
Support standardized reviews with clients to ensure all licensing requirements are met
</li><li>Timely and effective communication with licensees on relevant business needs, on-and offboarding, and product reports</li><li>
Maintain ticketing system case documentation related to activities and projects
</li><li>Deliver and proactively manage client install base to maintain customer satisfaction
</li><li>Ownership of all customer licensing, internal and external parties and existing client questions</li><li>
Proactively manage &ldquo;red flag alerts&rdquo;-heavy client communication interaction</li><li>
Works closely with CSS on customer software related escalations</li><li>
Analyze trends, pricing analysis and customer input to close custom deals</li><li>
Issue/Risk mitigation and resolution, work closely across departments to drive resolution and recovery</li><li>
Present action plan for issue resolution to account team with scheduled follow-ups until resolution achieved</li><li>
Work closely with SAM team to delivery internal reporting on key lifecycle events</li></ul><p></p><p><br>
What you will bring to the team:</p><ul><li>
4 years Bachelor&rsquo;s Degree</li><li>
4+ years working with Tier 1 software publishers and at least 3 years of account management with prior experience in IT software support</li><li>
Experience working in ticketing systems!</li><li>
Excellent verbal and written communication skills
</li><li>Demonstrated ability to provide world class customer service.</li><li>
Demonstrated strong communication and proven ability to resolve complex issues in a timely manner.</li><li>
Ability to act quickly on issues and develop solutions.</li><li>
Demonstrated track record of achieving productivity goals.</li><li>
Experience with Microsoft product terms and conditions.</li><li>
Adobe experience a plus</li><li>
Completion of Microsoft MCP (Licensing)</li></ul><p></p><p><br>
Zones offers a comprehensive Benefits package</p><p>
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, and retirement benefits in line with Company policy. Employees also enjoy additional perks such as the Voluntary Pension Scheme, EOBI, complimentary meals, and access to our in-house gym.</p><p>
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.</p><p>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.</p><p>
Job timings: 8:00 PM to 5:00 AM (Pk time)</p></div><p></p>

Explore 224+ Senior consultant in Islamabad this September. Find roles across top companies and apply now to boost your career.

224 senior consultant jobs IN Islamabad

Senior Consultant - Fraud & Risk Assessment

Senior Consultant - Fraud & Risk Assessment

Senior Design Consultant

Senior Technical Consultant

Firm For IT Support Services

Senior Licensing Advisor

Senior Licensing Advisor