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senior it support engineer m365 windows expert

Cloudelligent

<div>Position Title: Senior IT Support Engineer - M365 &amp; Windows Expert 
Timings: 8:00 AM- 5:00 PM CST 
Location: Islamabad 
 
About Cloudelligent 
 
Cloudelligent is an AWS Premier Consulting Partner helping organizations modernize, migrate, and innovate in the cloud. We work at the intersection of cloud, data, and AI to solve real business problems and not just implement technology. With an international footprint, Cloudelligent is customer-obsessed and focuses on Generative AI and Agentic AI to deliver practical, scalable solutions. 
 
Responsibilities 
Microsoft 365 &amp; Identity Management
<ul><li>Manage and resolve activation and licensing issues for Microsoft 365 Apps for Enterprise.
</li><li>Administer Microsoft 365 services including Exchange Online, SharePoint Online,
</li><li>Teams, and Power Platform.
</li><li>Manage Active Directory (On-Prem &amp; Azure AD / Entra ID), including user lifecycle
</li><li>management, GPO administration, and access control.
</li><li>Support and maintain IAM integrations (OKTA or similar), including SSO and MFA
</li><li>configurations.
</li></ul>IT Support &amp; Infrastructure Operations
<ul><li>Provide advanced troubleshooting for software, hardware, networking, and
</li><li>authentication-related issues.
</li><li>Deliver L2/L3 support using remote support and RMM tools to diagnose and resolve
</li><li>complex end-user incidents.
</li><li>Support in-house IT operations, ensuring system availability and performance.
</li><li>Install, configure, upgrade, and patch operating systems and enterprise software.
</li><li>Manage IT asset inventory, lifecycle tracking, and compliance documentation.
</li><li>Perform backup and restore operations to ensure data integrity and business
</li><li>continuity.
</li></ul>Cloud &amp; Vendor Collaboration
<ul><li>Assist Cloud Engineering teams with Azure and AWS migration initiatives and ongoing infrastructure support.
</li><li>Coordinate with vendors for procurement, warranty claims, and technical
</li><li>escalations.
</li><li>Support hybrid cloud environments and ensure secure integration between on-prem
</li><li>and cloud systems.
</li></ul>Documentation, Reporting &amp; Leadership
<ul><li>Author, review, and maintain IT documentation, policies, procedures, and
</li><li>knowledge base articles aligned with ISO 27001 best practices.
</li><li>Manage helpdesk operations collaboratively to ensure optimal queue performance
</li><li>and timely incident resolution.
</li><li>Train and guide end-users on new technologies and security best practices.
</li><li>Lead and actively participate in IT infrastructure and cloud transformation projects.
</li><li>Serve as a senior escalation point and mentor junior support engineers when
</li><li>required.
</li></ul>Requirements
<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related
</li><li>discipline.
</li><li>5+ years of progressive experience in enterprise IT support, infrastructure, or
</li><li>managed services environments.
</li><li>Excellent verbal and written communication skills (strong English proficiency
</li><li>required).
</li><li>Strong hands-on experience in Microsoft 365 administration (Exchange Online,
</li><li>SharePoint Online, Teams, OneDrive).
</li><li>Advanced experience with Azure Active Directory (Entra ID), hybrid identity
</li><li>environments, and Exchange Online.
</li><li>Experience with IAM solutions such as OKTA or other identity providers, including
</li><li>SSO, MFA, and access policies.
</li><li>Experience using RMM and ticketing systems (preferably ConnectWise) with strong
</li><li>SLA management exposure.
</li><li>Strong knowledge of Windows operating systems (Windows 10/11) and Windows
</li><li>Server environments.
</li><li>Experience supporting hybrid (On-Prem &amp; Cloud) infrastructure.
</li><li>Understanding of ITIL framework and structured incident/problem management
</li><li>processes.
</li><li>Experience working in compliance-driven environments (ISO 27001 / SOC 2
</li><li>preferred).
</li><li>Microsoft (M365/Azure/Windows Server) certifications are highly desirable.</li></ul>
rjvUrjP9Ao</div>

Senior IT Support Engineer - M365 & Windows Expert

<div>
 
 
 
 &nbsp;
 
 
 Position Title:
 
 
 Senior IT Support Engineer - M365 &amp; Windows Expert
 
 &nbsp;
 
 
 
 
 
 
 
 
 Timings:
 
 8:00 AM- 5:00 PM CST
 
 
 
 
 
 
 
 
 Location:
 
 Islamabad
 
 &nbsp;
 
 
 About Cloudelligent&nbsp;
 
 
 &nbsp;
 
 Cloudelligent is an AWS Premier Consulting Partner helping organizations modernize, migrate, and innovate in the cloud. We work at the intersection of cloud, data, and AI to solve real business problems and not just implement technology. With an international footprint, Cloudelligent is customer-obsessed and focuses on Generative AI and Agentic AI to deliver practical, scalable solutions.&nbsp;
 
 &nbsp;
 
 
 Responsibilities&nbsp;
 
 
 
 
 
 
 
 
 
 Microsoft 365 &amp; Identity Management
 
 
 
 
 <ul>
 <li>
 
 
 
 Manage and resolve activation and licensing issues for Microsoft 365 Apps for Enterprise.
 
 
 
 </li>
 <li>
 
 
 
 Administer Microsoft 365 services including Exchange Online, SharePoint Online,
 
 
 
 </li>
 <li>
 
 
 
 Teams, and Power Platform.
 
 
 
 </li>
 <li>
 
 
 
 Manage Active Directory (On-Prem &amp; Azure AD / Entra ID), including user lifecycle
 
 
 
 </li>
 <li>
 
 
 
 management, GPO administration, and access control.
 
 
 
 </li>
 <li>
 
 
 
 Support and maintain IAM integrations (OKTA or similar), including SSO and MFA
 
 
 
 </li>
 <li>
 
 
 
 configurations.
 
 
 
 </li>
 </ul>
 
 
 
 
 IT Support &amp; Infrastructure Operations
 
 
 
 
 <ul>
 <li>
 
 
 
 Provide advanced troubleshooting for software, hardware, networking, and
 
 
 
 </li>
 <li>
 
 
 
 authentication-related issues.
 
 
 
 </li>
 <li>
 
 
 
 Deliver L2/L3 support using remote support and RMM tools to diagnose and resolve
 
 
 
 </li>
 <li>
 
 
 
 complex end-user incidents.
 
 
 
 </li>
 <li>
 
 
 
 Support in-house IT operations, ensuring system availability and performance.
 
 
 
 </li>
 <li>
 
 
 
 Install, configure, upgrade, and patch operating systems and enterprise software.
 
 
 
 </li>
 <li>
 
 
 
 Manage IT asset inventory, lifecycle tracking, and compliance documentation.
 
 
 
 </li>
 <li>
 
 
 
 Perform backup and restore operations to ensure data integrity and business
 
 
 
 </li>
 <li>
 
 
 
 continuity.
 
 
 
 </li>
 </ul>
 
 
 
 
 Cloud &amp; Vendor Collaboration
 
 
 
 
 <ul>
 <li>
 
 
 
 Assist Cloud Engineering teams with Azure and AWS migration initiatives and ongoing infrastructure support.
 
 
 
 </li>
 <li>
 
 
 
 Coordinate with vendors for procurement, warranty claims, and technical
 
 
 
 </li>
 <li>
 
 
 
 escalations.
 
 
 
 </li>
 <li>
 
 
 
 Support hybrid cloud environments and ensure secure integration between on-prem
 
 
 
 </li>
 <li>
 
 
 
 and cloud systems.
 
 
 
 </li>
 </ul>
 
 
 
 
 Documentation, Reporting &amp; Leadership
 
 
 
 
 <ul>
 <li>
 
 
 
 Author, review, and maintain IT documentation, policies, procedures, and
 
 
 
 </li>
 <li>
 
 
 
 knowledge base articles aligned with ISO 27001 best practices.
 
 
 
 </li>
 <li>
 
 
 
 Manage helpdesk operations collaboratively to ensure optimal queue performance
 
 
 
 </li>
 <li>
 
 
 
 and timely incident resolution.
 
 
 
 </li>
 <li>
 
 
 
 Train and guide end-users on new technologies and security best practices.
 
 
 
 </li>
 <li>
 
 
 
 Lead and actively participate in IT infrastructure and cloud transformation projects.
 
 
 
 </li>
 <li>
 
 
 
 Serve as a senior escalation point and mentor junior support engineers when
 
 
 
 </li>
 <li>
 
 
 
 required.
 
 
 
 </li>
 </ul>
 
 
 
 
 Requirements
 
 
 
 
 <ul>
 <li>
 
 
 
 Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related
 
 
 
 </li>
 <li>
 
 
 
 discipline.
 
 
 
 </li>
 <li>
 
 
 
 5+ years of progressive experience in enterprise IT support, infrastructure, or
 
 
 
 </li>
 <li>
 
 
 
 managed services environments.
 
 
 
 </li>
 <li>
 
 
 
 Excellent verbal and written communication skills (strong English proficiency
 
 
 
 </li>
 <li>
 
 
 
 required).
 
 
 
 </li>
 <li>
 
 
 
 Strong hands-on experience in Microsoft 365 administration (Exchange Online,
 
 
 
 </li>
 <li>
 
 
 
 SharePoint Online, Teams, OneDrive).
 
 
 
 </li>
 <li>
 
 
 
 Advanced experience with Azure Active Directory (Entra ID), hybrid identity
 
 
 
 </li>
 <li>
 
 
 
 environments, and Exchange Online.
 
 
 
 </li>
 <li>
 
 
 
 Experience with IAM solutions such as OKTA or other identity providers, including
 
 
 
 </li>
 <li>
 
 
 
 SSO, MFA, and access policies.
 
 
 
 </li>
 <li>
 
 
 
 Experience using RMM and ticketing systems (preferably ConnectWise) with strong
 
 
 
 </li>
 <li>
 
 
 
 SLA management exposure.
 
 
 
 </li>
 <li>
 
 
 
 Strong knowledge of Windows operating systems (Windows 10/11) and Windows
 
 
 
 </li>
 <li>
 
 
 
 Server environments.
 
 
 
 </li>
 <li>
 
 
 
 Experience supporting hybrid (On-Prem &amp; Cloud) infrastructure.
 
 
 
 </li>
 <li>
 
 
 
 Understanding of ITIL framework and structured incident/problem management
 
 
 
 </li>
 <li>
 
 
 
 processes.
 
 
 
 </li>
 <li>
 
 
 
 Experience working in compliance-driven environments (ISO 27001 / SOC 2
 
 
 
 </li>
 <li>
 
 
 
 preferred).
 
 
 
 </li>
 <li>
 
 
 
 Microsoft (M365/Azure/Windows Server) certifications are highly desirable.
 
 
 
 </li>
 </ul>
</div>

ZENCLOUD TECHNOLOGIES (PRIVATE) LIMITED

We are seeking a skilled Power Platform Engineer with 2-3 years proven experience to design, develop, and deploy end to end solutions across our client portfolio. You will be responsible for transforming manual business processes into streamlined, digital workflows using the Microsoft 365 ecosystem. This role focuses heavily on Dataverse architecture, AI Builder integration, and Power Automate.Key Responsibilities:<ul><li>System Architecture: Design and implement complex Dataverse environments to ensure data integrity across CRM and ERP functions.</li><li>Process Automation: Build sophisticated Power Automate flows to handle job capturing, order tracking, and financial document processing.</li><li>AI Integration: Configure AI Builder and Copilot Studio to automate data extraction from supplier invoices and incoming job requests.</li><li>Cross-Sector Delivery: Adapt solutions for diverse industries, such as engineering and construction, focusing on tracking project lifecycles and financial documents.</li><li>App Development: Create Canvas and Model-driven apps that provide intuitive interfaces for field staff and office administrators.</li></ul>Technical Requirements:<ul><li>Power Platform: Expert level proficiency in Power Apps, Power Automate, and Power BI.</li><li>Dataverse: Deep understanding of relational database design, security roles, and environment management.</li><li>M365 Ecosystem: Strong knowledge of SharePoint, Teams, and Outlook integration points.</li><li>AI &amp; Logic: Experience with AI Builder, Power Virtual Agents (Copilot Studio), and Azure Logic Apps.</li><li>Consultative Skills: Ability to translate &quot;business pain points&quot; into technical specifications.</li></ul>Preferred Qualifications:<ul><li>Microsoft Certifications (PL-100, PL-200, PL-400, or PL-600).</li><li>2-3 years proven experience with Power Pages for external supplier portals.</li><li>Background in automating financial workflows (Invoicing, PO matching).</li></ul>Work Location: In person

Power Platform Developer (AI & Automation Specialist)

Impact Business Technologies

Job Posting &ndash; System Engineer (Cloud &amp; Systems)Position Title: System Engineer &ndash; CloudDepartment: Information TechnologyLocation: IslamabadEmployment Type: Full-TimeReports To: Manager ITAbout the RoleWe are seeking a motivated System Engineer &ndash; Cloud &amp; Systems to support the organization&rsquo;s cloud platforms, Microsoft 365 services, on-premises servers, and hosting infrastructure. The role offers hands-on exposure to modern IT environments, including cloud services, virtualization, enterprise messaging systems, and infrastructure operations.The selected candidate will assist senior engineers in maintaining both cloud and on-premises infrastructure, supporting ongoing cloud migration initiatives, Exchange environments, and hosting platforms, while ensuring system reliability, performance, and security.Key ResponsibilitiesCloud &amp; Microsoft 365 Support<ul><li>Support Microsoft 365 services including Exchange Online, Teams, SharePoint, and OneDrive.</li><li>Assist with mailbox migrations, user provisioning, license assignments, and tenant administration.</li><li>Monitor cloud services, system alerts, and service health dashboards.</li><li>Support Azure AD identity and access management tasks.</li></ul>Systems &amp; Server Management<ul><li>Assist in managing Windows Server environments and Active Directory services.</li><li>Support on-premises Exchange Server administration, including mailbox management and system monitoring.</li><li>Maintain enterprise email services across hybrid or on-premises environments.</li><li>Support virtualization platforms such as Hyper-V or VMware.</li><li>Perform routine server health checks, system monitoring, and patch management.</li></ul>Hosting &amp; Infrastructure Services<ul><li>Assist in maintaining hosting infrastructure and multi-tenant environments for email and application hosting.</li><li>Support web hosting services, DNS management, and domain configurations.</li><li>Monitor server resource utilization, uptime, and system performance.</li><li>Assist with backup management and disaster recovery validation.</li></ul>Systems Operations<ul><li>Assist with server monitoring, patching, updates, and backups.</li><li>Support infrastructure maintenance and system optimization tasks.</li><li>Perform routine system validations and operational checks.</li></ul>Security &amp; Best Practices<ul><li>Support Multi-Factor Authentication (MFA) enforcement and identity reviews.</li><li>Assist in endpoint security monitoring and compliance activities.</li><li>Follow and help maintain IT security policies, SOPs, and documentation.</li></ul>Automation &amp; Documentation<ul><li>Assist in creating basic automation scripts and workflows (PowerShell).</li><li>Maintain technical documentation, system configuration records, and knowledge base articles.</li></ul>Learning &amp; Development<ul><li>Participate in cloud migration and infrastructure modernization projects.</li><li>Gain hands-on experience working with Microsoft 365, Exchange, servers, and virtualization technologies.</li><li>Work closely with senior engineers to develop advanced cloud and infrastructure skills.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree or diploma in Information Technology, Computer Science, or related field.</li><li>2&ndash;3 years of experience in IT systems support, server administration, or cloud operations.</li></ul>Basic Knowledge Of<ul><li>Microsoft 365 administration</li><li>Windows Server and Active Directory</li><li>Exchange Server (basic administration)</li><li>Networking fundamentals (TCP/IP, DNS, DHCP)</li><li>Server monitoring and system troubleshooting</li></ul>Personal Attributes<ul><li>Strong learning mindset and interest in cloud technologies</li><li>Good analytical and troubleshooting skills</li><li>Ability to work collaboratively in a team environment</li></ul>Preferred Skills / Certifications<ul><li>Microsoft Azure Fundamentals (AZ-900) &ndash; preferred or in progress</li><li>Microsoft 365 Fundamentals</li><li>Basic PowerShell scripting knowledge</li><li>Exposure to virtualization platforms (VMware / Hyper-V)</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

System Engineer

HR Ways

About Our Client: ﻿Our client is a global leader in workplace behavior change, empowering businesses to cultivate skills and habits that drive safety, health, and productivity since 1992.What We're Looking For:We are looking for an IT Systems &amp; Network Engineer to manage and support internal IT systems, endpoint devices, identity management, mobile device management, and local network infrastructure.This role focuses on maintaining company laptops, endpoint security, user access management, OS deployments, patch management, update roll-outs, MDM, and office network devices. The ideal candidate has 1 year of hands-on IT support experience and is looking to grow in systems and network administration.The successful candidate will be responsible for managing 100+ company devices across multiple locations, including the UK, Islamabad, and Karachi, ensuring devices are securely configured, updated, and properly managed.Responsibilities:Systems &amp; Device Management<ul><li>Manage and support company laptops and devices</li><li>Assist with Intune, ManageEngine, MDM, and endpoint security management</li><li>Handle device onboarding and offboarding</li><li>Support OS deployments and device provisioning</li><li>Manage patching, software updates, and roll-out of the operating system and application updates</li></ul>Identity &amp; Access<ul><li>Manage user accounts and access in Microsoft Entra ID</li><li>Reset passwords and support basic access control tasks</li></ul>Network Support<ul><li>Troubleshot LAN, Wi-Fi, and VPN connectivity issues</li><li>Assist with basic access point and router configurations</li></ul>Technical Support<ul><li>Provide support for Windows, Outlook, and Microsoft 365 issues</li><li>Offering remote and on-site technical assistance to staff</li></ul>Documentation<ul><li>Maintain IT asset records</li><li>Document issues and follow IT security policies</li></ul>﻿Requirements:<ul><li>Strong Windows troubleshooting skills</li><li>Basic networking knowledge (IP, DNS, DHCP, Wi-Fi)</li><li>Familiarity with Microsoft 365, Google Workspace, Outlook, and MDM tools</li><li>Basic understanding of endpoint security, preferably Bitdefender GravityZone</li><li>1+ years of IT support or systems experience</li></ul>﻿﻿Preferred Certifications:<ul><li>CompTIA A+</li><li>CompTIA Network+</li><li>ITIL Foundation</li><li>Microsoft 365 Certified: Endpoint Administrator Associate (MD-102)</li><li>Microsoft 365 Certified: Administrator Expert (MS-102)</li></ul>﻿Other Details:Work Mode: Onsite, IslamabadExperience: 1-3 yearsDays: ﻿Monday to FridayTiming: ﻿9 AM-6 PM﻿Benefits:<ul><li>Annual performance-based increments and bonuses</li><li>Health insurance</li><li>Life Insurance, and more</li></ul>Job Type: Full-timeWork Location: In person

IT Systems & Network Engineer

Motive

<div><div>Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.</div> 
<div></div>

Job Title: IT Support Engineer

Company: Motive (formerly KeepTruckin)

Location: PK - Islamabad (Hybrid)

Job Type: Full-Time (Rotational Shifts)

Who We Are:

Motive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. The Motive Automated Operations Platform combines IoT hardware with AI-powered applications to automate vehicle and equipment tracking, driver safety, compliance, maintenance, spend management, and more. Motive serves more than 120,000 businesses, across a wide range of industries including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit, and delivery.

 Motive is proud to be a Forbes Cloud 100 company and a 2020 Career-Launching Company by Wealthfront.
<h4 class="jobSectionHeader">
Job Description:</h4>

As an integral member of our dynamic team, the IT Support Engineer holds the pivotal responsibility of championing end-user satisfaction through adept IT support. Tasked with monitoring and maintaining our company's computer systems, the IT Support Engineer performs hardware and software installations and elevates our technological prowess by tackling logical, analytical, and technical challenges independently and through collaborative efforts with internal teams and valued vendor partnerships. 


Role Overview

We are looking for a skilled and customer-focused IT Support Engineer who can deliver high-quality technical support across endpoint systems, SaaS applications, and core IT services. This role requires hands-on experience with MacOS, Windows, and Linux environments, strong troubleshooting abilities, and the capability to support users both onsite and remotely. The ideal candidate will also have exposure to modern IT operations, including MDM platforms, ticketing systems, cloud productivity tools, and emerging AI-driven support workflows 


What You'll Do 
<ul>
<li>Provide end-to-end IT support across MacOS, Windows, and Linux environments, including mass OS installations, upgrades, and configurations</li>
<li>Manage employee onboarding and offboarding (onsite and remote), covering device provisioning and MDM enrolment</li>
<li>Provide IT Support for MDM platforms such as Kandji and Microsoft Intune</li>
<li>Hands-on MacOS support and advanced troubleshooting for Windows OS issues</li>
<li>Support enterprise SaaS tools including Google Workspace (G Suite), Okta, Salesforce, and collaboration platforms</li>
<li>Provide onsite support for office users and remote support via Jira tickets, email, and Slack</li>
<li>Maintain accurate IT asset inventory and device lifecycle records</li>
<li>Assist with basic network and infrastructure troubleshooting and maintain awareness of next-generation firewalls</li>
<li>Basic understanding of current AI trends and how AI can assist in IT support ticket management</li></ul> 


What We're Looking For 
<ul>
<li>Bachelor's degree in Computer Science, Engineering, or equivalent practical experience</li>
<li>1&ndash;6 years of IT support experience in a corporate or fast-paced environment</li>
<li>Strong working knowledge of MacOS and Windows, with basic Linux familiarity</li>
<li>Hands-on experience with MDM solutions (Kandji, Microsoft Intune, or similar)</li>
<li>Solid understanding of ticketing systems such as Jira Service Management</li>
<li>Practical experience supporting GWS, SSO, CRM, VoIP and other SaaS applications</li>
<li>Good foundational knowledge of networking concepts (TCP/IP, DNS, DHCP, VPNs) and general infrastructure</li>
<li>Awareness of modern IT security concepts and tools, including next-generation firewalls</li>
<li>Understanding of how AI and automation are applied in IT support workflows</li>
<li>Strong communication and customer-handling skills with a problem-solving mindset</li>
<li>Flexibility to work varying hours or shifts when required</li>
<li>Relevant certifications (CCNA, Microsoft 365, etc.) and call-center IT support experience are a plus</li></ul><div> 
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice here.

UK Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.</div></div>

IT Support Engineer

<div>
 
 Who We Are
 
 
 
 Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
 
 
 Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
 
 
 Visit gomotive.com to learn more.
 
 
 
 Job Title:
 
 IT Support Engineer
 
 
 
 Company:
 
 Motive (formerly KeepTruckin)
 
 
 
 Location:
 
 PK - Islamabad (Hybrid)
 
 
 
 Job Type:
 
 Full-Time (Rotational Shifts)
 
 
 
 Who We Are
 
 
 
 Motive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. The Motive Automated Operations Platform combines IoT hardware with AI-powered applications to automate vehicle and equipment tracking, driver safety, compliance, maintenance, spend management, and more. Motive serves more than 120,000 businesses, across a wide range of industries including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit, and delivery.
 
 
 Motive is proud to be a Forbes Cloud 100 company and a 2020 Career-Launching Company by Wealthfront.
 
 
 
 Job Description
 
 
 
 As an integral member of our dynamic team, the IT Support Engineer holds the pivotal responsibility of championing end-user satisfaction through adept IT support. Tasked with monitoring and maintaining our company's computer systems, the IT Support Engineer performs hardware and software installations and elevates our technological prowess by tackling logical, analytical, and technical challenges independently and through collaborative efforts with internal teams and valued vendor partnerships.
 
 
 
 Role Overview
 
 
 
 We are looking for a skilled and customer-focused IT Support Engineer who can deliver high-quality technical support across endpoint systems, SaaS applications, and core IT services. This role requires hands-on experience with MacOS, Windows, and Linux environments, strong troubleshooting abilities, and the capability to support users both onsite and remotely. The ideal candidate will also have exposure to modern IT operations, including MDM platforms, ticketing systems, cloud productivity tools, and emerging AI-driven support workflows
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Provide end-to-end IT support across MacOS, Windows, and Linux environments, including mass OS installations, upgrades, and configurations
 </li>
 <li>
 Manage employee onboarding and offboarding (onsite and remote), covering device provisioning and MDM enrolment
 </li>
 <li>
 Provide IT Support for MDM platforms such as Kandji and Microsoft Intune
 </li>
 <li>
 Hands-on MacOS support and advanced troubleshooting for Windows OS issues
 </li>
 <li>
 Support enterprise SaaS tools including Google Workspace (G Suite), Okta, Salesforce, and collaboration platforms
 </li>
 <li>
 Provide onsite support for office users and remote support via Jira tickets, email, and Slack
 </li>
 <li>
 Maintain accurate IT asset inventory and device lifecycle records
 </li>
 <li>
 Assist with basic network and infrastructure troubleshooting and maintain awareness of next-generation firewalls
 </li>
 <li>
 Basic understanding of current AI trends and how AI can assist in IT support ticket management
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Engineering, or equivalent practical experience
 </li>
 <li>
 1&ndash;6 years of IT support experience in a corporate or fast-paced environment
 </li>
 <li>
 Strong working knowledge of MacOS and Windows, with basic Linux familiarity
 </li>
 <li>
 Hands-on experience with MDM solutions (Kandji, Microsoft Intune, or similar)
 </li>
 <li>
 Solid understanding of ticketing systems such as Jira Service Management
 </li>
 <li>
 Practical experience supporting GWS, SSO, CRM, VoIP and other SaaS applications
 </li>
 <li>
 Good foundational knowledge of networking concepts (TCP/IP, DNS, DHCP, VPNs) and general infrastructure
 </li>
 <li>
 Awareness of modern IT security concepts and tools, including next-generation firewalls
 </li>
 <li>
 Understanding of how AI and automation are applied in IT support workflows
 </li>
 <li>
 Strong communication and customer-handling skills with a problem-solving mindset
 </li>
 <li>
 Flexibility to work varying hours or shifts when required
 </li>
 <li>
 Relevant certifications (CCNA, Microsoft 365, etc.) and call-center IT support experience are a plus
 
 
 </li>
 </ul>
 
 Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
 
 
 
 
 Please review our Candidate Privacy Notice here.
 
 
 
 
 UK Candidate Privacy Notice here.
 
 
 
 
 The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
 
</div>

Explore 581+ Senior it support engineer m365 windows expert in Islamabad this March. Find roles across top companies and apply now to boost your career.

581 senior it support engineer m365 windows expert jobs In Islamabad

Senior IT Support Engineer - M365 & Windows Expert

Senior IT Support Engineer - M365 & Windows Expert

Power Platform Developer (AI & Automation Specialist)

System Engineer

IT Systems & Network Engineer

IT Support Engineer

IT Support Engineer