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Datamatics Global Services Ltd

<div>Job Title: Technical Delivery Consultant (Data &amp; Analytics) 
Experience Level: 4&ndash;7 Years 
Location: Islamabad<h3 class="jobSectionHeader">
About the Role</h3>
We are looking for a proactive Technical Delivery Consultant to join our Data &amp; Analytics consulting practice. In this role, you will not only lead the technical execution of data platform implementations but also act as a quality gatekeeper&mdash;reviewing ongoing projects and guiding teams toward the right architectural decisions. Additionally, you will partner with our sales and client success teams to engage with prospective customers, understand their challenges, and propose fit-for-purpose data solutions. This role demands a rare mix of hands-on technical depth, delivery discipline, and consultative communication skills.<h3 class="jobSectionHeader">
Key Responsibilities</h3><h4 class="jobSectionHeader">
1. Delivery Leadership (Project Execution)</h4><ul><li>
Lead end-to-end technical delivery of data platform implementation projects (e.g., data warehousing, data lakes, lakehouses, or modern BI platforms).</li><li>
Translate business requirements into technical specifications, architecture blueprints, and development tasks.</li><li>
Manage technical risks and dependencies; ensure projects are delivered on time, within scope, and with high quality.</li><li>
Collaborate with junior developers, data engineers, and cross-functional teams to drive execution.</li></ul><h4 class="jobSectionHeader">
2. Technical Governance &amp; Quality Assurance</h4><ul><li>
Perform periodic technical health checks on in-progress projects to validate the technical approach, code quality, and architectural decisions.</li><li>
Identify areas of technical debt, performance bottlenecks, or scalability concerns and recommend actionable improvements.</li><li>
Establish and enforce best practices for data modeling, ETL/ELT pipelines, data governance, and security.</li><li>
Conduct peer reviews and technical audits to ensure consistency across multiple client engagements.</li></ul><h4 class="jobSectionHeader">
3. Pre-Sales &amp; Solutioning Support</h4><ul><li>
Participate in technical discovery meetings with prospect customers to understand their data challenges, existing landscape, and success criteria.</li><li>
Design and present high-level solution architectures, technology recommendations, and effort estimates.</li><li>
Articulate the value proposition of proposed solutions clearly to both technical and non-technical stakeholders.</li><li>
Build proof-of-concepts (PoCs) or reference architectures to demonstrate technical feasibility during sales cycles.</li></ul><h4 class="jobSectionHeader">
4. Client &amp; Stakeholder Communication</h4><ul><li>
Serve as a trusted technical advisor to client technical leads and architects.</li><li>
Facilitate workshops, sprint reviews, and technical status updates with clarity and confidence.</li><li>
Translate complex technical concepts (e.g., partitioning strategies, incremental loads, data lineage) into business-friendly language.</li></ul><h3 class="jobSectionHeader">
Required Qualifications</h3>
Technical Expertise:<ul><li>
4&ndash;7 years of hands-on experience in data platform implementation (cloud or on-prem).</li><li>
Strong proficiency in SQL and at least one programming language (Python, Scala, or Java).</li><li>
Experience with cloud data platforms (Snowflake, BigQuery, Redshift, Synapse, or Databricks).</li><li>
Solid understanding of data modeling (Kimball, Inmon, Data Vault), ETL/ELT patterns, and workflow orchestration (Airflow, dbt, Azure Data Factory, or similar).</li><li>
Familiarity with data governance, cataloging, and quality tools (Collibra, Purview, Great Expectations, etc.) is a plus.</li></ul>
Delivery &amp; Process Skills:<ul><li>
Proven experience leading technical workstreams within Agile/Scrum or hybrid methodologies.</li><li>
Experience conducting technical reviews, audits, or readiness assessments on live projects.</li><li>
Ability to balance speed of delivery with long-term maintainability and performance.</li></ul>
Consulting &amp; Communication:<ul><li>
Excellent verbal and written communication skills &ndash; able to lead technical conversations with customers and internal stakeholders.</li><li>
Comfortable creating solution architecture diagrams, slide decks, and proposals for prospect meetings.</li><li>
Prior experience supporting pre-sales (estimations, solutioning, PoCs) is highly desirable.</li><li>
Strong problem-solving mindset with the ability to push back constructively when needed.</li></ul><h3 class="jobSectionHeader">
Nice to Have</h3><ul><li>
Cloud certification (AWS Solutions Architect, Azure Data Engineer, or GCP Data Engineer).</li><li>
Experience with modern data stack (dbt, Airbyte, Fivetran, Looker, Power BI).</li><li>
Background working in a consulting or services organization (client-facing delivery).</li></ul>
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Technical Delivery Consultant (Data & Analytics)

Veevo Tech

VeevoNix (a subsidiary of Veevo Tech) is engaged in research and manufacturing across electronic and energy segment products. ChargeX &mdash; a 10+ year LFP-based power storage battery, designed &amp; built from scratch with custom built firmware, a touchscreen HMI, Hardware PCBs, and a cloud monitoring platform, LFP based storage chemistry and the electronics to hold it all together &mdash; is the first product built on this foundation, and it will not be the last.The Technical Product Engineer closes this gap. You will develop deep, genuine expertise in the ChargeX product &mdash; firmware, BMS, cloud platform, touchscreen, and the web/mobile portals &mdash; to the point where you can sit in a room with a customer or an EPC partner and answer their toughest technical question without needing to &quot;check with engineering.&quot; You will also be the person who decides, evaluates, and specs what ChargeX builds next, working closely with the Engineering Manager to ensure everything is implemented in line with existing architecture, protocols, and standards.This is a senior, high-trust role that sits between four functions &mdash; Sales, Customer Experience, Engineering, and the market itself. You are the translation layer that makes all four work together coherently.Core responsibilities:Customer &amp; sales-facing technical ownership<ul><li>Join customer, EPC partner, and corporate/B2B sales meetings whenever a technical or solution-fit question is expected</li><li>Own the technical narrative in the sales cycle &mdash; system sizing logic, firmware capability, cloud platform features, competitive differentiation</li><li>Translate customer and market requirements into clear, scoped product requirements for engineering</li><li>Act as the first point of technical escalation for Sales and Customer Experience &mdash; resolve what you can directly, route what you can't to the right engineer</li><li>Build and maintain a technical FAQ and objection-handling playbook for the sales team, updated as the product evolves</li><li>Support the Pre-Sales Technical Consultant on complex proposals where deep product knowledge is required</li></ul>Product ownership &amp; roadmap<ul><li>Own the ChargeX product roadmap &mdash; firmware features, cloud platform capabilities, web portal, and mobile app</li><li>Write clear product specs and requirement documents for every new feature, evaluated against existing architecture, firmware protocols, and cloud API contracts before handoff to engineering</li><li>Prioritise the roadmap based on customer feedback, sales pipeline needs, competitive pressure, and engineering capacity &mdash; in coordination with the CTO</li><li>Run a structured intake process for feature requests from Sales, Customer Experience, and partners &mdash; triage, evaluate, and either schedule, defer, or reject with clear reasoning</li><li>Own final sign-off that any new feature or change aligns with existing specs, protocols, and safety standards before it ships</li><li>Maintain a public-facing (internal) product changelog so the whole company knows what shipped and when</li></ul>Web portal &amp; mobile app ownership<ul><li>Own the product experience and roadmap for the ChargeX customer web dashboard and mobile app</li><li>Define UX requirements and feature priorities for the customer-facing cloud monitoring interface</li><li>Work with the Backend Engineer on API and data requirements needed to support portal/app features</li><li>Review and approve all portal/app releases before they go live &mdash; functionality, usability, and accuracy of battery data displayed</li><li>Track portal/app usage and engagement data &mdash; identify friction points and underused features</li></ul>Engineering coordination<ul><li>Work daily with the Engineering Manager to ensure the roadmap translates into properly scoped sprint work</li><li>Participate in sprint planning and review as the voice of the customer and the market</li><li>Validate that shipped features match the original spec and actually solve the customer or sales problem they were built for</li><li>Flag any proposed engineering shortcut or scope change that could affect the customer-facing experience or product quality</li><li>Maintain close enough technical fluency in firmware, cloud, and hardware fundamentals to have credible, specific conversations with every engineer on the team</li></ul>Technical &amp; market research<ul><li>Continuously research the residential and commercial energy storage market &mdash; competitor products, new BMS technologies, cell chemistry advances, firmware trends</li><li>Benchmark ChargeX against competitors (Phoenix, Volta, Inverex, Pylontech, BYD, and others) on features, cloud capability, and user experience</li><li>Evaluate new technologies for potential adoption &mdash; new cell chemistries, communication protocols, HMI approaches &mdash; and present recommendations to the CTO with a clear cost/benefit case</li><li>Attend industry exhibitions, webinars, and supplier briefings to stay current on solar and battery storage innovation</li><li>Produce a quarterly competitive and technology landscape brief for leadership</li></ul>Essential<ul><li>1-3 years of experience in product management, technical pre-sales, or a hybrid engineering/product role</li><li>Strong technical foundation &mdash; comfortable understanding firmware, BMS, cloud/IoT architecture, and web/mobile product concepts even without writing production code</li><li>Proven experience presenting technical solutions directly to customers or in sales-support settings</li><li>Ability to write clear, unambiguous product specs that engineers can build from without back-and-forth</li><li>Strong research instincts &mdash; comfortable tracking industry trends, competitor products, and emerging technology independently</li><li>Excellent communication skills in English and Urdu &mdash; equally credible with engineers, salespeople, and customers</li><li>Islamabad-based, with willingness to travel for customer meetings and industry events</li></ul>Preferred<ul><li>Background in energy storage, solar, IoT hardware, or a comparable connected-hardware product</li><li>Engineering degree (Electrical, Electronic, or Computer Engineering) or equivalent hands-on technical background</li><li>Prior experience owning a web or mobile product roadmap</li><li>Familiarity with battery safety standards (IEC 61960-3, UN38.3) and Pakistan's PSQCA certification landscape</li></ul>Pay: Rs45,000.00 - Rs75,000.00 per monthWork Location: In person

Technical Product Engineer

Pakmarketers

We are hiring a Trainee Estimating Engineer (Male only) who is passionate about construction and eager to build a career in estimation. This is a full-time, on-site position based in Bahria Town, ideal for fresh graduates or junior engineers ready to learn and grow in the construction industry. Timing: Night Shift &mdash; 6 PM to 2 AMRequirements:<ul><li>Must be a resident of Islamabad or Rawalpindi</li><li>Bachelor&rsquo;s degree in Civil Engineering, Construction Management, or equivalent (final-year students may also apply)</li><li>Basic understanding of construction drawings, building materials, and construction methods</li><li>Good command of Microsoft Excel (knowledge of formulas, formatting, and data organization)</li><li>Strong analytical skills with attention to detail and accuracy</li><li>Willingness to learn and adapt to new software/tools</li><li>Prior experience with Planswift/Bluebeam (a plus, but not required)</li><li>Strong communication, problem-solving, and teamwork skills</li><li>Ability to work under deadlines with a positive attitude</li></ul>Responsibilities:<ul><li>Assisting senior estimators with quantity takeoffs and cost estimation for U.S.-based residential and commercial projects</li><li>Reading and interpreting architectural and structural drawings</li><li>Preparing spreadsheets, estimation reports, and project documentation</li><li>Learning and applying industry-standard tools like Planswift, Bluebeam, and RSMeans</li><li>Supporting daily estimation tasks, data entry, and reporting activities</li><li>Collaborating with team members to meet project timelines and quality standards</li></ul>What We Offer:<ul><li>Hands-on training with international projects (U.S. based)</li><li>Growth opportunities for a long-term career in estimation</li><li>Professional learning environment with guidance from senior estimator</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs45,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

Trainee Estimating Engineer(only males)

VeevoNix (a subsidiary of Veevo Tech) is engaged in research and manufacturing across electronic and energy segment products. ChargeX &mdash; a 10+ year LFP-based power storage battery, designed &amp; built from scratch with custom built firmware, a touchscreen HMI, Hardware PCBs, and a cloud monitoring platform, LFP based storage chemistry and the electronics to hold it all together &mdash; is the first product built on this foundation, and it will not be the last.You will be the single point of accountability for engineering delivery and manufacturing process quality at VeevoNix. You run the sprint calendar, hold the team to SOPs and delivery timelines, and act as the operational bridge between the engineering pillars and the manufacturing floor - because at ChargeX, a firmware bug and an assembly defect can have the same root cause, and someone needs to see both sides.You will also bring practical 3D design and CAD literacy to support enclosure and casing design work - reviewing mechanical designs for manufacturability, coordinating with the Hardware Engineer on how the electronics fit the case, and helping evaluate or produce basic 3D models for new product variants.Core responsibilitiesDelivery management<ul><li>Own the engineering sprint and release calendar across all three pillars - firmware, cloud, and hardware</li><li>Break down roadmap items from the CTO / Technical Product Manager into scoped tasks with clear owners and deadlines</li><li>Run weekly standups and bi-weekly sprint reviews; maintain a live delivery tracker visible to the CTO</li><li>Identify and escalate delivery risks - dependency delays, resourcing gaps, scope creep - before they become blockers</li><li>Ensure every release (firmware OTA, cloud deployment, PCB revision) passes through a defined review and sign-off gate before going live</li><li>Hold pillar contributors accountable to committed timelines without needing to personally review their code or circuit designs</li><li>Leading the Product R&amp;D function in collaboration with existing engineering teams to ensure the product(s) stay competitive and innovative.</li></ul>SOP compliance &amp; process discipline<ul><li>Own and enforce engineering process standards: Git workflow, code review requirement (peer-reviewed by pillar contributors, not by you), firmware versioning, PCB revision control</li><li>Ensure every engineering deliverable has a documented spec, a review record, and a sign-off before release</li><li>Audit process compliance regularly - flag and correct process drift before it becomes habitual</li><li>Maintain the engineering SOP library and update it as the team and product evolve</li><li>Coordinate directly with the Production Supervisor to align engineering release processes (firmware versions, BOM changes) with manufacturing SOPs - no mismatch between what engineering ships and what production builds</li></ul>Manufacturing process linkage &amp; optimisation<ul><li>Work with the Production Supervisor to understand the current 10-stage assembly process and identify where engineering decisions (design, firmware, test procedure) affect manufacturing efficiency or yield</li><li>Review recurring NCRs (Non-Conformance Reports) from the floor and determine whether root cause is a design issue, firmware issue, or process issue - route accordingly</li><li>Identify opportunities to simplify or improve product design for easier, faster, more reliable assembly (Design for Manufacturing / Design for Testability)</li><li>Support the QC Engineer and Hardware Engineer in improving test fixtures and end-of-line test procedures for better throughput and accuracy</li><li>Propose and track process improvement initiatives - cycle time reduction, defect rate reduction, rework reduction - with monthly measurable targets</li></ul>Enclosure &amp; mechanical design support (3D / CAD)<ul><li>Bring working proficiency in a 3D CAD tool (SolidWorks, Fusion 360, or equivalent) to support casing and enclosure design for new product variants</li><li>Review and provide feedback on mechanical enclosure designs - fit, thermal considerations, cable routing, serviceability, and manufacturability</li><li>Coordinate between the Hardware Engineer (PCB/electronics) and any external mechanical/industrial designer to ensure the case, PCB, and touchscreen integrate cleanly</li><li>Where budget doesn't justify a dedicated mechanical designer, personally produce or modify basic 3D models for enclosure revisions and prototypes</li><li>Maintain a library of enclosure design files, revisions, and fabrication/tooling notes</li></ul>Team leadership &amp; hiring<ul><li>Line-manage all IC engineers: weekly 1-on-1s, quarterly performance reviews, career development conversations</li><li>Lead hiring for open engineering roles - write JDs, screen CVs, coordinate technical interviews with the relevant pillar lead or CTO for deep technical assessment</li><li>Build a team culture of documentation, peer review, and cross-pillar knowledge sharing</li><li>Recommend headcount changes (hire, contract, or outsource) per pillar based on delivery data, not gut feel</li></ul>CTO interface &amp; reporting<ul><li>Deliver a weekly engineering and manufacturing status report: what shipped, what's in progress, what's at risk, key process metrics</li><li>Translate CTO product priorities into engineering commitments with realistic delivery dates</li><li>Represent engineering and manufacturing coordination in cross-functional discussions with sales, customer experience, and the Technical Product Manager</li><li>Flag any design or process decision with significant cost, timeline, or quality risk before it is locked in</li></ul>RequirementsEssential<ul><li>1&ndash;4 years of experience in engineering management, technical program management, or a senior technical delivery role</li><li>A working mix of electrical and computer engineering fundamentals - enough to understand firmware, embedded systems, and cloud/backend concepts well enough to plan, question, and coordinate, without needing to be a specialist in any one</li><li>Proven experience managing cross-functional technical teams and holding delivery timelines</li><li>Practical working knowledge of a 3D CAD tool (SolidWorks, Fusion 360, AutoCAD, or equivalent) for enclosure/mechanical design review</li><li>Experience working with or managing a manufacturing or production floor, or strong operational process discipline that transfers directly</li><li>Strong documentation habits and comfort enforcing process compliance across a team</li><li>Excellent communication skills in English and Urdu</li></ul>Preferred<ul><li>Background in a hardware, electronics, or IoT product company - especially one with both a manufacturing floor and a software/cloud component</li><li>Familiarity with Design for Manufacturing (DFM) and Design for Testability (DFT) principles</li><li>Exposure to lean manufacturing or continuous improvement methodologies (5S, Kaizen, or similar)</li><li>Degree in Electrical Engineering, Mechatronics, or Computer Engineering</li><li>Prior experience in a startup or early-stage hardware company where process needed to be built from scratch</li></ul>This is a full-time permanent contract-bound office-based Job &amp; the starting salary would be 75K-120K as per professional experience + other allowances.Pay &amp; Perks: - Basic Pay - Free Company Maintained Accommodation (if required). - Fuel Allowance (if applicable). - Emergency Health Cover (Applicable after 01 year). - Paid Annual Leaves. - Employee Old Age Benefit Contribution (EOBI). - A healthy &amp; glass door open working environment.Pay: Rs75,000.00 - Rs120,000.00 per monthWork Location: In person

Mechatronics Engineer

Catkin Engineering Sale & Services (Pvt) Ltd

After Sales Engineer &ndash; Solar Hybrid SystemsLocation: DHA-2, Islamabad Department: After Sales Reports To: Service Manager Employment Type: Full-TimeJob SummaryThe After Sales Engineer is responsible for ensuring the reliable operation and maintenance of installed solar hybrid systems across residential, commercial, and industrial customers. The role involves commissioning support, troubleshooting, preventive maintenance, customer training, and technical assistance to ensure maximum system performance and customer satisfaction.Key ResponsibilitiesTechnical Support &amp; Field Service<ul><li>Provide on-site and remote technical support for solar hybrid systems.</li><li>Diagnose and resolve faults related to hybrid inverters, lithium batteries, PV arrays, protection devices, and monitoring systems.</li><li>Perform commissioning, testing, and system handover after installation.</li><li>Carry out preventive and corrective maintenance visits.</li><li>Monitor installed systems remotely and identify performance issues before they affect customers.</li><li>Ensure all service activities comply with company SOPs and electrical safety standards.</li></ul>Customer Support<ul><li>Respond promptly to customer complaints and service requests.</li><li>Provide technical guidance to customers on system operation and maintenance.</li><li>Maintain high customer satisfaction through professional communication and timely issue resolution.</li><li>Prepare service reports and obtain customer sign-off after each visit.</li></ul>Technical Coordination<ul><li>Coordinate with installation, sales, and procurement teams for technical support and replacement parts.</li><li>Maintain records of warranty status, service history, and equipment replacements.</li><li>Escalate complex technical issues to senior engineers or manufacturers when required.</li></ul>Documentation &amp; Reporting<ul><li>Maintain accurate service records and maintenance logs.</li><li>Prepare daily, weekly, and monthly service reports.</li><li>Record inverter, battery, and monitoring system configurations.</li><li>Update customer service databases and asset records.</li></ul>Required Qualifications<ul><li>Bachelor's Degree in Electrical Engineering or Electronics Engineering.</li><li>Strong understanding of:</li><li>Solar PV systems</li><li>Hybrid inverters</li><li>Lithium battery storage systems</li><li>Battery Management Systems (BMS)</li><li>Net Metering fundamentals</li><li>AC/DC electrical systems</li><li>Ability to read electrical single-line diagrams (SLDs) and wiring drawings.</li><li>Proficiency in Microsoft Office and technical reporting.</li><li>Valid motorcycle or driving licence with willingness to travel extensively across Pakistan.</li></ul>Skills &amp; Competencies<ul><li>Strong troubleshooting and analytical skills.</li><li>Excellent customer service and communication skills.</li><li>Ability to work independently in the field.</li><li>Time management and service scheduling.</li><li>Teamwork and coordination with cross-functional departments.</li><li>Commitment to safety and quality standards.</li></ul>Key Performance Indicators (KPIs)<ul><li>First Visit Resolution (FVR) percentage.</li><li>Average response time to customer complaints.</li><li>Average issue resolution time.</li><li>Preventive maintenance completion rate.</li><li>Customer satisfaction (CSAT) score.</li><li>Number of repeat service calls.</li><li>Warranty claim turnaround time.</li><li>System uptime after service.</li><li>Quality and accuracy of service documentation.</li></ul>Working Conditions<ul><li>Primarily field-based with travel across assigned regions.</li><li>May require weekend or emergency support during critical customer outages.</li><li>Must adhere to electrical safety procedures and use appropriate PPE at all times.</li></ul>Compensation &amp; Benefits<ul><li>Market-competitive salary.</li><li>Fuel allowance and travel reimbursement.</li><li>Mobile phone allowance.</li><li>Performance-based incentives.</li><li>Annual bonus (subject to company policy).</li><li>Paid annual, casual, and sick leave.</li><li>EOBI and other statutory benefits (where applicable).</li><li>Professional training and manufacturer certification opportunities.</li></ul>Career Progression<ul><li>Senior After Sales Engineer</li><li>Technical Support Lead</li><li>Service Manager</li><li>Technical Operations Manager</li></ul>Pay: Rs35,000.00 per monthWillingness to travel:<ul><li>75% (Preferred)</li></ul>Work Location: In person

After Sales Engineer – Solar Hybrid Systems

The Protector's

We are looking for an experienced and target-driven Outdoor Sales Engineer with up to 5 years of experience in B2B field sales. The ideal candidate will be responsible for expanding our client base, managing major accounts, and driving sales for our manufactured interior products by targeting architects, interior designers, contractors, and corporate clients.Key Responsibilities<ul><li>Outdoor Sales &amp; Client Visits: Conduct direct field visits to meet architects, interior designers, general contractors, and corporate clients to promote manufactured interior products.</li><li>Business Development: Proactively identify new commercial/residential projects and build a robust sales pipeline.</li><li>Technical Product Consulting: Present technical product specifications, custom solutions, and product samples to design professionals and project consultants.</li><li>Proposal &amp; Closing Management: Prepare cost estimates, technical quotations, handle negotiations, and successfully close high-value sales deals.</li><li>Key Account Management: Maintain strong long-term relationships with key industry stakeholders to ensure repeat business and project referrals.</li><li>Market Intelligence: Monitor market trends, customer demands, and competitor activities to adjust sales strategies accordingly.</li></ul>Work Location: In person

Experienced Outdoor Sales Engineer (Interior Products)

AireSpring

<div>
 
 Company Description
 
 
 
 Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has delivered 20 years of outstanding service to its rapidly rising base of national and global customers, while growing organically and remaining debt free.
 
 
 As the trusted provider to over 22,000 enterprise locations worldwide, our mission is to help our clients connect and communicate easily. We aim to delight our customers and partners by providing personalized, outstanding service.
 
 
 The company has built a solid reputation of integrity, reliability and dependability with its channel partners, end-user customers and technology partners.
 
 
 We have received more than 100 coveted industry awards including "Product of the Year- SD-WAN and UCaaS", "Excellence in Customer Service", "Unified Communications Excellence", "Best in Show," "Best Telecom Deal" and "Top Channel Program".
 
 
 
 Job Description
 
 
 
 As a Tier One Telecom Support Engineer, you will provide technical support for telecom transport issues, working with customers, carriers, and internal teams to resolve service disruptions quickly and professionally. This role requires strong troubleshooting skills, excellent communication abilities, and the ability to manage multiple issues simultaneously in a fast-paced environment.
 
 
 KEY RESPONSIBILITIES:
 
 
 <ul>
 <li>
 Technical Troubleshooting: Perform Layer 1 and Layer 2 OSI model testing and fault isolation through internal troubleshooting, carrier testing, router log analysis, loop testing, head-to-head testing, and performance statistics review.
 </li>
 <li>
 Carrier Coordination: Work directly with CLECs and ILECs to troubleshoot and resolve customer transport issues, coordinating with carriers and customer vendors as needed.
 </li>
 <li>
 Ticket Management: Handle inbound and outbound technical calls from customers, agents, and transport partners. Create and manage internal and carrier trouble tickets, taking corrective action or escalating to appropriate parties to resolve issues within contracted SLAs.
 </li>
 <li>
 Customer Communication: Provide professional and courteous support via phone, email, and chat. Determine appropriate actions for issue resolution, set clear expectations, and make follow-up calls on escalated issues until customer satisfaction is achieved.
 </li>
 <li>
 Issue Documentation: Log and document all interactions, issues, and resolutions efficiently and accurately in repair tickets and correspondence.
 </li>
 <li>
 Problem Diagnosis: Identify the source of problems (hardware, software, user-related, etc.) and advise customers and internal teams on appropriate next steps for resolution.
 </li>
 <li>
 Technical Support &amp; Training: Provide end-user training and education on telecom systems and troubleshooting procedures.
 </li>
 <li>
 Escalation &amp; Collaboration: Escalate complex issues to Senior/Lead Technicians and Tier 2 support as necessary. Work cross-functionally with other departments and team members to resolve complex service issues as quickly as possible.
 </li>
 <li>
 Multi-tasking in High-Pressure Environment: Manage and prioritize multiple issues simultaneously while maintaining accuracy and meeting service level agreements in a dynamic, fast-changing environment.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Required Experience
 
 
 <ul>
 <li>
 2+ years of experience researching and resolving telecom technical issues (voice, internet, and data)
 </li>
 <li>
 Strong knowledge of WAN technologies and centralized device monitoring and management tools
 </li>
 <li>
 Working knowledge of Cisco and Adtran routers, Velo SD-WAN devices, Meraki, and Fortinet Firewall hardware
 </li>
 <li>
 Prior experience working with CLECs and ILECs (Verizon, AT&amp;T, CenturyLink, etc.)
 </li>
 <li>
 Experience with broadband, copper, fiber, and wireless transport technologies
 </li>
 <li>
 Basic understanding of network topology, ping, and traceroute commands
 </li>
 <li>
 Excellent attention to detail and writing skills with the ability to create clear and concise documentation in repair tickets, emails, and internal or external correspondence
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Familiarity with SIP (Session Initiated Protocol) and RTP (Real-time Transport Protocol)
 </li>
 <li>
 Basic understanding of SD-WAN and Firewall technologies
 </li>
 <li>
 Experience with loopback testing and troubleshooting procedures
 </li>
 <li>
 Working knowledge of Traditional TDM networks
 </li>
 <li>
 LAN/WAN, router, and firewall technologies expertise
 </li>
 <li>
 Telecom industry certifications
 
 
 </li>
 </ul>
 Additional Information
 
 
 The hours will vary monthly or quarterly. We have six standard shifts:
 
 
 <ul>
 <li>
 Day Shift: 7 AM &ndash; 4 PM
 </li>
 <li>
 Mid Shift: 2 PM &ndash; 11 PM
 </li>
 <li>
 Night Shift: 10 PM &ndash; 5 AM
 
 
 </li>
 </ul>
 Start and end times may vary by one to two hours. Scheduled workdays can fall within any of the following ranges:
 
 
 <ul>
 <li>
 Monday to Friday
 </li>
 <li>
 Sunday to Thursday
 </li>
 <li>
 Tuesday to Saturday
 </li>
 </ul>
</div>

Tier One Telecom Support Engineer Remote

Explore 26+ Data engineer in Islamabad this August. Find roles across top companies and apply now to boost your career.