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customer success logistics executive

senior crm executive

wego

<div>About Us: 
Wego is the most popular travel search engine in the Middle East and among the leading players in online travel in Southeast Asia.
ShopCash is a new cashback and loyalty program launched by Wego in MENA in 2020. ShopCash gives users access to a wide range of cashback offers, promo codes, deals and vouchers from a variety of merchants. ShopCash was developed to make brand and deal discovery easier while enabling users to save on every purchase.
Job Overview: 
We are seeking an experienced and strategic CRM professional to lead our customer relationship management initiatives. The ideal candidate will have a comprehensive understanding of CRM channels and tools, a keen eye for personalisation strategies, and the ability to coordinate effectively with product, marketing and commercial teams. Experience in the e-commerce industry is a significant advantage.
Key Responsibilities:
<div>
<ul><li>CRM Strategy Development:<ul>
<li>
Develop and execute a robust CRM strategy encompassing email marketing, push notifications, in-app and on-site notifications, WhatsApp, and SMS marketing in a B2C setup.</li>
<li>
Design and implement onboarding and engagement journeys to enhance customer retention and lifetime value.</li>
</ul></li></ul>
<ul><li>Campaign Management:<ul>
<li>
Lead end-to-end campaign planning, execution, and analysis for CRM channels.</li>
<li>
Utilize data-driven insights to optimize campaigns for maximum impact and engagement.</li>
</ul></li></ul>
<ul><li>Personalization and Segmentation:<ul>
<li>
Drive personalization efforts to deliver relevant content and offers to customers.</li>
<li>
Develop advanced segmentation strategies to target users based on behavior, preferences, and lifecycle stages.</li>
</ul></li></ul>
<ul><li>Cross-Functional Collaboration:<ul>
<li>
Work closely with the product team to align CRM efforts with product features and user experience enhancements.</li>
<li>
Collaborate with design and content teams to ensure cohesive and impactful campaigns.</li>
</ul></li></ul>
<ul><li>Innovation and Trends:<ul>
<li>
Stay up-to-date with the latest CRM technologies, trends, and best practices.</li>
<li>
Implement new tools and approaches to enhance CRM effectiveness.</li>
</ul></li></ul>
<ul><li>Performance Measurement:<ul>
<li>
Establish KPIs to measure the success of CRM initiatives.</li>
<li>
Regularly analyze campaign performance and provide actionable insights for improvement.</li>
</ul></li></ul>
</div>Qualifications and Requirements:<ul>
<li>
Proven experience (3+ years) in CRM management across multiple channels.</li>
<li>
Full proficiency in Arabic and English (Speaking - Reading - Writing)</li>
<li>
Strong expertise in email marketing, push notifications, and in-app/on-site notifications.</li>
<li>
Experience with customer onboarding and engagement journeys using at least one CRM tool (Webengage, Clevertap, Braze, etc).</li>
<li>
Deep understanding of personalization techniques and data-driven CRM strategies.</li>
<li>
Hands-on experience with CRM platforms and marketing automation tools.</li>
<li>
Proficiency with Microsoft Excel and BigQuery (good to have).</li>
<li>
Proficiency with HTML, CSS, JS, and other supporting languages for creating mailers and automating reports is a must.</li>
<li>
Exceptional analytical skills with the ability to interpret data and derive actionable insights.</li>
<li>
Strong project management skills with the ability to handle multiple campaigns simultaneously.</li>
<li>
Excellent communication and leadership skills.</li>
<li>
Bachelor's degree, preferably in marketing.</li></ul></div>

Senior CRM Executive

Wego.com

<div>
 
 About Us:
 
 
 
 Wego is the most popular travel search engine in the Middle East and among the leading players in online travel in Southeast Asia.
 
 
 
 ShopCash
 
 is a new cashback and loyalty program launched by Wego in MENA in 2020. ShopCash gives users access to a wide range of cashback offers, promo codes, deals and vouchers from a variety of merchants. ShopCash was developed to make brand and deal discovery easier while enabling users to save on every purchase.
 
 
 
 Job Overview:
 
 
 
 We are seeking an experienced and strategic CRM professional to lead our customer relationship management initiatives. The ideal candidate will have a comprehensive understanding of CRM channels and tools, a keen eye for personalisation strategies, and the ability to coordinate effectively with product, marketing and commercial teams. Experience in the e-commerce industry is a significant advantage.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 CRM Strategy Development:
 </li>
 <ul>
 <li>
 Develop and execute a robust CRM strategy encompassing email marketing, push notifications, in-app and on-site notifications, WhatsApp, and SMS marketing in a B2C setup.
 </li>
 <li>
 Design and implement onboarding and engagement journeys to enhance customer retention and lifetime value.
 </li>
 </ul>
 <li>
 Campaign Management:
 </li>
 <ul>
 <li>
 Lead end-to-end campaign planning, execution, and analysis for CRM channels.
 </li>
 <li>
 Utilize data-driven insights to optimize campaigns for maximum impact and engagement.
 </li>
 </ul>
 <li>
 Personalization and Segmentation:
 </li>
 <ul>
 <li>
 Drive personalization efforts to deliver relevant content and offers to customers.
 </li>
 <li>
 Develop advanced segmentation strategies to target users based on behavior, preferences, and lifecycle stages.
 </li>
 </ul>
 <li>
 Cross-Functional Collaboration:
 </li>
 <ul>
 <li>
 Work closely with the product team to align CRM efforts with product features and user experience enhancements.
 </li>
 <li>
 Collaborate with design and content teams to ensure cohesive and impactful campaigns.
 </li>
 </ul>
 <li>
 Innovation and Trends:
 </li>
 <ul>
 <li>
 Stay up-to-date with the latest CRM technologies, trends, and best practices.
 </li>
 <li>
 Implement new tools and approaches to enhance CRM effectiveness.
 </li>
 </ul>
 <li>
 Performance Measurement:
 </li>
 <ul>
 <li>
 Establish KPIs to measure the success of CRM initiatives.
 </li>
 <li>
 Regularly analyze campaign performance and provide actionable insights for improvement.
 
 </li>
 </ul>
 </ul>
 
 Qualifications and Requirements:
 
 
 
 <ul>
 <li>
 Proven experience (3+ years) in CRM management across multiple channels.
 </li>
 <li>
 Full proficiency in Arabic and English (Speaking - Reading - Writing)
 </li>
 <li>
 Strong expertise in email marketing, push notifications, and in-app/on-site notifications.
 </li>
 <li>
 Experience with customer onboarding and engagement journeys using at least one CRM tool (Webengage, Clevertap, Braze, etc).
 </li>
 <li>
 Deep understanding of personalization techniques and data-driven CRM strategies.
 </li>
 <li>
 Hands-on experience with CRM platforms and marketing automation tools.
 </li>
 <li>
 Proficiency with Microsoft Excel and BigQuery (good to have).
 </li>
 <li>
 Proficiency with HTML, CSS, JS, and other supporting languages for creating mailers and automating reports is a must.
 </li>
 <li>
 Exceptional analytical skills with the ability to interpret data and derive actionable insights.
 </li>
 <li>
 Strong project management skills with the ability to handle multiple campaigns simultaneously.
 </li>
 <li>
 Excellent communication and leadership skills.
 </li>
 <li>
 Bachelor's degree, preferably in marketing.
 </li>
 </ul>
</div>

<div>
 
 
 Job Title:
 
 &nbsp;Senior Sales Executive or Sales Executive (Freight Forwarding)
 
 
 
 Location:
 
 &nbsp;
 
 
 Head Office &ndash; Arkan Mall &ndash; Sheikh Zayed
 
 
 Alex Office
 
 
 Airport Office
 
 
 
 Job Type:
 
 &nbsp;Full-time
 
 
 
 Job Summary:
 
 
 
 
 We are seeking a dynamic and results-driven&nbsp;Senior Sales Executive Or Sales Executive
 
 &nbsp;to join our freight forwarding team in Egypt. The ideal candidate will be responsible for generating new business opportunities, building strong client relationships, and promoting our logistics and supply chain solutions. The role requires a deep understanding of freight forwarding services (air, ocean, and land), customs clearance, and trade compliance in the Egyptian market.
 
 
 
 Key Responsibilities:
 
 
 
 
 &middot;&nbsp;&nbsp;Identify and pursue new sales opportunities in freight forwarding (import/export, sea freight, air freight, road transport, and customs clearance).
 
 
 
 
 &middot;&nbsp;&nbsp;Develop and maintain strong relationships with clients, including shippers, importers, exporters, and manufacturers.
 
 
 
 
 &middot;&nbsp;&nbsp;Prepare and present sales proposals, negotiate contracts, and close deals to meet revenue targets.
 
 
 
 
 &middot;&nbsp;&nbsp;Stay updated on market trends, competitor activities, and industry regulations in Egypt.
 
 
 
 
 &middot;&nbsp;&nbsp;Collaborate with operations and customer service teams to ensure smooth service delivery.
 
 
 
 
 &middot;&nbsp;&nbsp;Attend industry events, trade shows, and networking sessions to expand the company&rsquo;s client base.
 
 
 
 
 &middot;&nbsp;&nbsp;Provide regular sales reports and forecasts to management.
 
 
 
 
 Qualifications &amp; Skills:
 
 
 
 
 &middot;&nbsp;&nbsp;Bachelor&rsquo;s degree in business, Logistics, Supply Chain, or a related field.
 
 
 
 
 &middot;&nbsp;&nbsp;Minimum 2-6 years of sales experience in freight forwarding, logistics, or shipping.
 
 
 
 
 &middot;&nbsp;&nbsp;Strong knowledge of Incoterms, customs procedures, and documentation in Egypt.
 
 
 
 
 &middot;&nbsp;&nbsp;Excellent communication, negotiation, and presentation skills.
 
 
 
 
 &middot;&nbsp;&nbsp;Proven track record of meeting or exceeding sales targets.
 
 
 
 
 &middot;&nbsp;&nbsp;Proficiency in English (written and spoken); Arabic is a must.
 
 
 
 
 &middot;&nbsp;&nbsp;Self-motivated, proactive, and able to work independently.
 
 
 
 
 Preferred Qualifications:
 
 
 
 
 &middot;&nbsp;&nbsp;Existing client portfolio in the logistics/freight industry.
 
 
 
 
 &middot;&nbsp;&nbsp;Familiarity with CRM software (e.g., Salesforce).
 
 
 
 
 &middot;&nbsp;&nbsp;Knowledge of major trade lanes and key ports in Egypt (Alexandria, Port Said, Sokhna).
 
 
 
 
 &middot;
 
 
 have experience in freight Forwarding
 
 
 
 
 Benefits:
 
 
 
 
 . Competitive salary and commission scheme.
 
 
 
 
 &middot; Competitive annual increases.
 
 
 
 &middot;
 
 Comprehensive medical insurance
 
 
 
 
 &middot; Social Insurance
 
 
 
 
 How to Apply:
 
 
 
 
 Interested candidates should send their CV to
 
 hr@teu-eg.com
 
 
 
 01280759800 (WhatsApp)
 
 
</div>

Sales Executive

Innovety

<div>
 
 Job Description
 
 
 
 
 
 We are seeking a highly organized and proactive Senior Administrative Officer to support the daily operations of our boutique management consultancy. This role requires a detail-oriented professional with strong organizational, communication, and multitasking skills. As Senior Administrative Officer, you will be the operational backbone of the firm, ensuring the smooth functioning of office logistics, administrative procedures, and internal support systems. You will work closely with the leadership team and consultants to maintain an efficient and professional work environment.
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 <ul>
 <li>
 Office Operations: Oversee day-to-day office activities, supplies, equipment maintenance, and vendor relationships.
 </li>
 <li>
 Administrative Support: Provide administrative support to consultants and leadership, including calendar management, travel coordination, and meeting logistics.
 </li>
 <li>
 Client Coordination: Assist with onboarding clients, maintaining CRM systems, and supporting project documentation and invoicing.
 </li>
 <li>
 Finance &amp; HR Support: Collaborate with external accountants/bookkeepers on expense tracking, invoicing, payroll coordination, and HR documentation.
 </li>
 <li>
 Process Optimization: Implement and refine office policies and procedures to support operational efficiency.
 </li>
 <li>
 IT and Systems Support: Liaise with IT support providers to ensure system uptime and resolve technical issues.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Management, or related field.
 </li>
 <li>
 5&ndash;8 years of experience in an office management, operations, or executive assistant role&mdash;preferably in a consultancy, agency, or professional services environment.
 </li>
 <li>
 Strong organizational and time management skills with attention to detail.
 </li>
 <li>
 Excellent written and verbal communication skills.
 </li>
 <li>
 Proficiency with Microsoft Office Suite, Google Workspace, and project management tools
 </li>
 <li>
 Ability to work independently and handle multiple priorities in a fast-paced environment.
 </li>
 <li>
 High level of professionalism, discretion, and confidentiality.
 </li>
 </ul>
 <li>
 
 </li>
</div>

Senior Administrative Officer

<div>Line of Service
Advisory
Industry/Sector
Technology
Specialism
Advisory - Other
Management Level
Senior Manager
Job Description &amp; Summary
At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.
 
 
Those in Microsoft Dynamics CRM at PwC will specialise in analysing client requirements, implementing CRM software solutions, and providing training and support for seamless integration and utilisation of Microsoft CRM applications. Working in this area, you will enable clients to optimise operational efficiency and achieve their strategic objectives.
<div>Leading cross-functional teams in client-facing delivery roles
 
Providing oversight across multiple projects simultaneously to deliver client success
 
Engaging with senior client stakeholders to promote customer outcomes and challenge existing approaches.
 
Building relationships with new and existing clients
 
Modelling commercial delivery models to ensure accurate estimation and budgeting while remaining competitive
 
Leading the build of re-usable assets that will increase the efficiency and go-to-market offerings of PwC
 
Documenting, proposing and discussing solution options as a part of the programme team (high level design / low level design)
 
Configuring and developing Microsoft Dynamics 365 Customer Engagement solutions to fit project requirements.
 
Engaging with team members to contribute towards successful project outcomes.
 
Working closely with technical development capability, including near shore and off shore teams.
 
Understanding business requirements and scope changes and highlighting any impact on delivery teams or technical solutions.
 
Providing SME input across a variety of programme workstreams, including testing, training, data, reporting, and business change.
 
Formally coach and manage people within the team
 
Build and maintain relationships with Microsoft and help support their go-to-market strategies
 
Keeping abreast of new and upcoming changes to the Microsoft CE applications and communicating opportunities internally and to clients
 
 
PwC Consulting Senior Manager Grade Expectations:
 
 
Project Management
 
<ul><li>Able to plan and manage delivery across all workstreams on projects they are assigned
</li><li>Runs project leadership and Steering Group meetings
</li><li>Manages dependencies with other projects
</li></ul> 
Delivery Management
 
<ul><li>Manages overall quality of deliverables across projects
</li><li>Ensures PwC assets and IP are leveraged to maximise quality and efficiency of deliverables
</li></ul> 
People Management
 
<ul><li>Responsible for managing technical development pathways for Microsoft team
</li><li>Able to support team members to resolve work related conflicts
</li></ul> 
Stakeholder Management
 
<ul><li>Resolves conflicts with PwC and client stakeholders
</li><li>Manages relationships with senior client, PwC and Microsoft stakeholders
</li></ul> 
Sales Support
 
<ul><li>Able to manage a sales pursuit
</li><li>Seen as the &lsquo;go to&rsquo; person for Microsoft sales opportunities across the Biz Apps solutions
</li></ul></div>Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Process Analysis, Coaching and Feedback, Communication, Creativity, CRM Analytics, CRM Implementations, CRM Project Management, Customer Journey Analysis, Data Management, Embracing Change, Emotional Regulation, Empathy, Inclusion, Influence, Intellectual Curiosity, Learning Agility, Microsoft Dynamics 365, Microsoft Dynamics CRM, Microsoft Dynamics Customer Relationship Management (CRM) Architecture, Microsoft Dynamics Customer Relationship Management (CRM) Configuration, Microsoft Dynamics Customer Relationship Management (CRM) Integration {+ 12 more}
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Not Specified
Available for Work Visa Sponsorship?
No
Government Clearance Required?
No
Job Posting End Date</div>

ETIC, Microsoft Dynamics CE- Senior Manager

Magnet

<div>
 
 
 Employer Overview
 
 
 
 A leading regional provider of human learning and development solutions, specializing in coaching and training through dedicated schools and executive programs. Since 2012, it has pioneered internationally accredited coaching certifications and executive change management services across the Middle East and beyond.
 
 
 
 
 
 
 Job Summary
 
 
 
 The
 
 Sales Advisor
 
 is responsible for guiding potential and existing clients through their learning journey by providing accurate information about programs, recommending suitable courses, and supporting them through the enrollment process. The role ensures a client-focused approach while contributing to enrollment targets and building long-term relationships.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Contact prospective and existing leads to share information about available programs.
 </li>
 <li>
 Assess client needs and goals to recommend the most suitable course track.
 </li>
 <li>
 Guide clients through the enrollment process and handle inquiries professionally.
 </li>
 <li>
 Maintain accurate records of client interactions and progress in the CRM system.
 </li>
 <li>
 Follow up with leads to support timely decisions and successful enrollments.
 </li>
 <li>
 Collaborate with academic and program teams to ensure proper client placement.
 </li>
 <li>
 Support outreach initiatives by nurturing warm leads and maintaining relationships.
 </li>
 <li>
 Contribute to achieving enrollment and engagement targets.
 </li>
 <li>
 Ensure a client-centered approach in all interactions.
 </li>
 </ul>
 
 
 
 
 
 Minimum Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in any field.
 </li>
 <li>
 0&ndash;2 years in customer service, tele-sales, or similar roles (fresh graduates are welcome).
 </li>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 Active listening and empathy.
 </li>
 <li>
 Problem-solving and critical thinking abilities.
 </li>
 <li>
 Ability to build and maintain positive client relationships.
 </li>
 <li>
 Basic knowledge of CRM systems or willingness to learn.
 </li>
 <li>
 Understanding of enrollment or advisory processes (preferred).
 </li>
 <li>
 Proficient in MS Office (Word, Excel, PowerPoint, Outlook).
 </li>
 <li>
 Good command of English (spoken and written).
 </li>
 <li>
 Client-oriented mindset.
 </li>
 <li>
 Ability to work under minimal supervision while meeting targets.
 </li>
 <li>
 Flexibility and adaptability in handling different client needs.
 </li>
 </ul>
</div>

Sales Advisor

BayanTech

<div>About the Job:
The Senior Business Development Specialist will play a pivotal role in driving the growth of Bayantech by developing strategic business relationships and enhancing client support. This position requires a seasoned professional with a deep understanding of the translation industry, strong sales acumen, and the ability to lead initiatives that drive revenue and client satisfaction.
Responsibilities:<ul><li>
Strategic Growth Development: Formulate and execute comprehensive growth strategies focused on maximizing financial gain and ensuring exceptional customer satisfaction.</li><li>
Client Prospecting: Identify and target new business opportunities through market research, networking, and leveraging existing relationships.</li><li>
Pipeline Management: Build and maintain a robust pipeline of potential clients, ensuring a consistent flow of opportunities.</li><li>
Revenue Generation: Achieve and exceed assigned revenue quotas through effective sales techniques and relationship management.</li><li>
Market Research and Analysis: Conduct in-depth research to identify new markets, assess customer needs, and analyze competitive landscapes to inform strategic decisions.</li><li>
Client Engagement: Establish and nurture relationships with key decision-makers, ensuring effective communication through calls, emails, and meetings.</li><li>
Contract Negotiation: Prepare, negotiate, and finalize sales contracts, ensuring compliance with legal and regulatory requirements.</li><li>
Quote Preparation and Follow-Up: Generate competitive quotes for clients and lead follow-up efforts to convert quotes into successful projects.</li><li>
Sales Documentation: Maintain accurate records of sales activities, revenue, and client interactions using CRM software.</li><li>
Post-Sales Support: Provide exceptional after-sales support and feedback, fostering long-term relationships with clients.</li><li>
Cross-Functional Collaboration: Collaborate closely with the Marketing team to ensure alignment on messaging, promotional materials, and market strategies.</li><li>
Presentations and Demonstrations: Deliver compelling presentations and demonstrations to potential clients, showcasing Bayantech's unique solutions and value propositions.</li><li>
Trend Analysis: Monitor industry trends and customer drivers, regularly reporting insights to management and stakeholders to shape strategic direction.</li><li>
Event Representation: Represent Bayantech at trade shows, conferences, and other industry events to promote services and expand network connections.</li><li>
Mentorship: Provide guidance and mentorship to junior team members, fostering a culture of continuous learning and improvement.</li></ul>
Requirements:<ul><li>
Proven experience as a business development executive, preferably within the translation or localization industry, with a strong track record of success.</li><li>
Demonstrated ability to close new business and achieve sales targets.</li><li>
Extensive experience in B2B sales, including negotiations and contract management.</li><li>
Proficiency in MS Office and CRM software (e.g., HubSpot).</li><li>
Excellent proficiency in English; additional languages are a plus.</li><li>
Deep understanding of market dynamics and customer needs in the translation industry.</li><li>
Strong communication, negotiation, and interpersonal skills.</li><li>
Exceptional time management, organizational, and planning abilities.</li><li>
Self-motivated, results-driven, and capable of working independently.</li><li>
Bachelor's degree in business administration, sales, or a relevant field; advanced degrees or certifications are a plus.</li><li>
Experience with data analysis, forecasting, and budgeting is essential.</li></ul>
What We Offer:<ul><li>
Hybrid Work Model (2 days in the office, 3 days remote).</li><li>
Competitive base salary with performance-based commissions.</li><li>
Comprehensive social and medical insurance.</li><li>
Opportunities for career advancement and professional development.</li></ul></div>

Senior Business Development Executive (Hybrid)

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Senior Business Development Executive (Hybrid)