sales manager

account manager

key account manager

senior sales executive

customer success manager

senior customer success manager

Informatica

Senior Customer Success Manager We are looking for a Senior Customer Success Manager based in Dubai (United Arab Emirates) to join our growing team as an individual contributor.
You will report to the Senior Director, Customer Success and be part of the Customer Success Team in Dubai, a group dedicated to delivering exceptional customer outcomes through data-driven solutions. This is hybrid schedule model position.
 Your Role Responsibilities? Here's What You'll Do As the primary post-sale contact, you will use your deep customer and product knowledge to drive adoption, maximize value, and build long-term strategic partnerships. Your key responsibilities include:
<ul> <li>Developing trusted advisor relationships with executive sponsors to align Informatica's solutions with business goals.</li> <li>Tracking and reporting on implementation and adoption milestones for customer executives.</li> <li>Promoting product capabilities and identifying upsell and cross-sell opportunities.</li> <li>Demonstrating advanced features to deliver measurable business outcomes.</li> <li>Designing ROI metrics to quantify solution impact.</li> <li>Proactively addressing customer needs, adoption risks, and renewal strategies to boost retention.</li> <li>Managing escalations and collaborating with internal teams across functions.</li> <li>Preparing success reports and maintaining thorough documentation of customer interactions.</li> <li>Experience making customers feel valued through quality service.</li> </ul>
 What We'd Like to See <ul> <li>Proven experience managing complex customer accounts and driving adoption in a customer success or related role.</li> <li>Strong understanding of customers' industry, decision-making process, business objectives, and strategic priorities.</li> <li>Communicates ideas clearly, builds alignment across teams, and negotiates effectively with senior leaders.</li> <li>Collaborates effectively across teams, builds support for ideas, and helps guide projects toward successful outcomes.</li> <li>Solid knowledge of hybrid software deployment, data warehousing, databases, and/or business intelligence solutions.</li> <li>Background in customer-facing roles with a strong focus on customer satisfaction and utilization improvement.</li> <li>Fluent in English with mandatory proficiency in Arabic.</li> </ul>
 Role Essentials <ul> <li>Minimum of 5+ years relevant professional experience in customer success or similar field.</li> <li>BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience</li> <li>Minimum 8+ years of relevant professional experience</li> </ul>

Principal Customer Success Manager

CCL Global

<div>
 
 CCL Global are currently recruiting for a Senior Customer Success Manager &ndash; Middle East to join a leading global energy software company. This role is based in the UAE and will be part of the EMEA Customer Success team, working with utilities, regulators, government bodies, and energy companies.
 
 
 
 
 
 
 Permanent / Full-Time (UAE)
 
 
 
 
 
 
 
 Key You
 
 
 <ul>
 <li>
 Managing and growing a high-value portfolio of enterprise energy clients across the Middle East.
 </li>
 <li>
 Establishing and nurturing executive-level relationships with C-suite and senior stakeholders.
 </li>
 <li>
 Acting as a trusted advisor to clients, ensuring software solutions deliver measurable value.
 </li>
 <li>
 Driving customer retention, upsell, and cross-sell opportunities to maximize account growth.
 </li>
 <li>
 Partnering with clients to understand evolving priorities and ensure adoption and satisfaction.
 </li>
 <li>
 Represent
 </li>
 <li>
 Collaborating internally with product, implementation, and support teams to deliver excellent customer outcomes.
 </li>
 <li>
 Providing actionable insights and feedback to shape product development and innovation.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Engineering, Energy, or related field. Advanced degree preferred.
 </li>
 <li>
 12&ndash;15 years&rsquo; experience in Customer Success, Account Management, or Strategic Consulting within enterprise software or energy/utilities sectors.
 </li>
 <li>
 Strong understanding of the Middle East energy landscape, including utilities, regulators, and market dynamics.
 </li>
 <li>
 Exceptional relationship management and stakeholder engagement skills, including C-suite experience.
 </li>
 <li>
 Strong strategic thinking, problem-solving, and analytical skills.
 </li>
 <li>
 Excellent written and verbal communication; confident presenting to senior audiences.
 </li>
 <li>
 Willingness to travel across the Middle East as required.
 </li>
 </ul>
 
 
 
 
 
 Benefits &amp; Culture:
 
 
 <ul>
 <li>
 Opportunity to work with a
 
 fast-growing, innovative global company
 
 in the energy transition space.
 </li>
 <li>
 In
 </li>
 <li>
 Be part of a collaborative team that values ownership, innovation, and customer success.
 </li>
 </ul>
 
 
</div>

Customer Success Manager

Jobs via eFinancialCareers

Join to apply for the Customer Success Manager role at Jobs via eFinancialCareersJoin to apply for the Customer Success Manager role at Jobs via eFinancialCareersGet AI-powered advice on this job and more exclusive features.Location: Dubai, UAE Department: Customer Success Type: Full-time LSEG is seeking a Customer Success Manager to support post-sales engagement and ensure clients derive maximum value from our solutions. This role is central to driving customer satisfaction, retention, and long-term partnership by aligning our products with clients' business goals. About The Role The Customer Success Manager is responsible for guiding clients through the adoption of LSEG's financial data and technology solutions. This includes delivering tailored training, interpreting usage data to identify risks or opportunities, and collaborating with internal teams to ensure client needs are met. The role requires a strong understanding of financial markets and the ability to translate product capabilities into meaningful outcomes for clients. Key Responsibilities <ul><li>Deliver customized engagements such as training sessions, workshops, and webinars to support product adoption.</li><li>Analyze usage trends to identify at-risk accounts and recommend strategies to improve engagement.</li><li>Act as a liaison between clients and internal teams, ensuring feedback is shared and commitments are fulfilled.</li><li>Collaborate with Account Managers to support retention strategies and identify opportunities for growth.</li><li>Maintain a high level of client interaction, with a focus on building long-term relationships </li></ul>What We're Looking For <ul><li>Solid understanding of cross-asset financial markets and client workflows.</li><li>Experience in Asset Management, Wealth Management, or Investment Banking.</li><li>Proficiency in tools such as Excel and financial modeling platforms; familiarity with trading floor technologies is a plus.</li><li>Strong communication and problem-solving skills, with a background in client-facing roles.</li><li>A degree or equivalent experience is required; professional certifications (e.g., CFA, MBA, FRM) are advantageous. </li></ul>Inclusion and Accessibility LSEG is an equal opportunity employer. We are committed to fostering an inclusive workplace where everyone feels valued. If you require accommodations during the application or interview process, please let us know. We are happy to support your needs. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice. Seniority level <ul><li> Seniority level Entry level</li></ul> Employment type <ul><li> Employment type Full-time</li></ul> Job function <ul><li> Job function Other</li></ul>Referrals increase your chances of interviewing at Jobs via eFinancialCareers by 2x Sign in to set job alerts for "Customer Success Manager" roles. Customer Success Manager - Premium Services Customer Experience Manager-Design - Customer Service - UAE Senior Customer Success Manager (Travel Industry experience required) Dubai, Dubai, United Arab Emirates 20 hours ago Corporate Customer Service Manager ( UAE National ) Dubai, Dubai, United Arab Emirates 11 hours ago Assistant Manager - Marketing (F&B and Wellness) - Jumeirah Zabeel Saray We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Egnyte

<div><div>SR CUSTOMER SUCCESS MANAGER, MENA</div>
DUBAI, UNITED ARAB EMIRATES 
EGNYTE YOUR CAREER. SPARK YOUR PASSION.
Egnyte is a place where we spark opportunities for amazing people. We believe that every role has a great impact, and every Egnyter should be respected. When joining Egnyte, you&rsquo;re not just landing a new career, you become part of a team of Egnyters that are doers, thinkers, and collaborators who embrace and live by our values:<div></div><div>
Invested Relationships</div><div></div><div>
Fiscal Prudence</div><div></div><div>
Candid Conversations</div> 
ABOUT EGNYTE
Egnyte is the secure multi-cloud platform for content security and governance that enables organizations to better protect and collaborate on their most valuable content. Established in 2008, Egnyte has democratized cloud content security for more than 22,000 organizations, helping customers improve data security, maintain compliance, prevent and detect ransomware threats, and boost employee productivity on any app, any cloud, anywhere. For more information, visit www.egnyte.com.
The Senior Customer Success Manager provides focus and drives consistency in the execution of various customer success and retention-related matters. As a Customer Success Manager (CSM) you will be chartered with driving product adoption, maintaining healthy partnerships, and managing the day-to-day activities with our most strategic customers to foster a &ldquo;Customers for Life&rdquo; environment and ensure customer retention. You are passionate about engaging your customers and expanding the business for them and us! We are looking for a highly motivated professional with the ability to work under pressure, bring initiative to every engagement and help improve business processes to ensure overall customer success.
WHAT YOU&rsquo;LL DO:<ul><li>
Become a product expert including the technical knowledge and practical business applications delivering value to our clients.</li><li>
Manage new customers from the handover of Sales to Implementation process in order to ensure successful onboarding and adoption of our platform and delivering the intended value.</li><li>
Develop strategic success plans for your customer segment that outline critical success factors, metrics for success, timelines, and potential issues while providing recommendations to internal and external teams.</li><li>
Perform quarterly business reviews, product roadmap discussions, and on-site visits to ensure customer retention and successful renewal of services.</li><li>
Be the Customer Experience Champion leading in customer engagements in partnership with the Sales team, Channel / Technology Partners, Solution Architects/Engineers, SME teams, Professional Services, and Product to maintain intended value to your clients.</li><li>
Keep customers informed of process and procedural changes.</li><li>
Manage resolution of escalated customer issues.</li><li>
Collaborate on PMF &ndash; Product Market Fit submitting client feedback and keeping clients in the loop with product enhancements and value driven opportunities to benefit their organizations.</li><li>
Keep account notes and account plans up to date leveraging internal solutions and best practices.</li><li>
Attend internal Operational meetings, Handovers, Deal Reviews, Client kickoffs, and Customer Experience meetings prepared with your inputs and required outputs.</li><li>
Maintain a positive working relationship with Product Management and Engineering to resolve issues and to communicate customer needs for future product enhancements.</li><li>
Travel to customer and partner sites, Egnyte internal on-site meetings and trade shows/conferences.</li><li>
Ability to work remotely and 3 days minimum in office.</li></ul><div> 
</div>YOUR QUALIFICATIONS:<ul><li>
Bachelor&rsquo;s degree or equivalent</li><li>
3+ years of customer-facing type experience or equivalent with a track record of service excellence and best practices.</li><li>
Success managing customer relationships at a software, services, or SaaS company.</li><li>
Proactive approach with a demonstrated capability to identify and mitigate risk.</li><li>
Experience working across multiple, internal teams to resolve customer issues quickly and effectively.</li><li>
Previous experience with tech companies, specifically SaaS solutions.</li><li>
Excellent communication skills (writing, listening, phone).</li><li>
Able to communicate fluently in English (Arabic, French, Hindi, Urdu, Farsi, and/or Tagalog is a plus).</li><li>
A team player capable of high performance and flexibility working in a dynamic environment.</li><li>
Consistency - able to learn and maintain actioning best practices (coachable) and does not require learning lessons multiple times.</li></ul><div></div> 
BENEFITS:<ul><li>
Generous Time Off: 24 days of paid annual leave, plus all applicable public holidays</li><li>
Fully Covered Health Insurance: Employer-paid private medical coverage for you and your dependents</li><li>
End-of-Service Gratuity: Provided in accordance with UAE labor law</li><li>
Internet and Mobile Reimbursement: Monthly reimbursement for internet and mobile phone expenses</li><li>
Tax-Free Earnings: Enjoy the full benefit of tax-free income in the UAE</li></ul>
#LI-DNI</div>

Sr Customer Success Manager

GroRapid Labs

Customer Success Manager (Web3) - $100K - $120K RemoteGroRapid Labs Dubai, United Arab Emirates (Remote)About the Role: GroRapid Labs is seeking a Customer Success Manager to help drive success for their clients and partners in the rapidly evolving Web3 space. As a Customer Success Manager, you will be responsible for managing the entire client journey, from onboarding to launch and continued growth. Your role will involve close collaboration with growth, product, and engineering teams to ensure a smooth and impactful experience for clients.This is a remote position offering a salary range of $100K to $120K, and you'll work with cutting-edge blockchain technology, specifically a blockchain built on the NEAR Protocol, designed to bring blockchain solutions to Web2 businesses.Key Responsibilities:<ul><li>Own the full client journey-from onboarding to launch and ongoing growth.</li><li>Be the primary point of contact for key clients and partners, ensuring their success.</li><li>Guide clients through GroRapid Labs' product suite to ensure a seamless go-to-market experience.</li><li>Build and nurture strong, lasting relationships with Founders, understanding both their product and business needs.</li><li>Manage multiple client accounts, ensuring high satisfaction and timely delivery.</li><li>Collaborate with growth, product, and engineering teams to troubleshoot and enhance the customer experience.</li><li>Identify upsell/cross-sell opportunities based on client needs and product capabilities.</li><li>Lead regular check-ins, business reviews (QBRs), and performance assessments.</li><li>Structure and maintain a robust Customer Success strategy in partnership with the VP of Growth.</li><li>Provide additional support to self-serve signups and discover growth opportunities.</li><li>Analyze client usage data to drive better engagement outcomes.</li><li>Stay current with Web3 and blockchain trends and advise clients strategically.</li></ul>What We're Looking For:<ul><li>3+ years of experience in customer success, account management, or client-facing roles OR 2+ years in the blockchain/Web3 space.</li><li>Deep understanding of blockchain, cryptocurrencies, dApps, and Web3 technologies.</li><li>Strong interpersonal skills with the ability to build trust with both technical and non-technical stakeholders.</li><li>Proven ability to multitask and manage several high-value clients or projects simultaneously.</li><li>Analytical thinker who uses data to inform decisions and solve problems.</li><li>Independent, proactive, and naturally collaborative.</li><li>Excellent communication skills, with the ability to simplify complex ideas and navigate ambiguity.</li></ul>Bonus Points (Nice to Have):<ul><li>Experience in solution or technical product sales.</li><li>Background in partnerships, account/channel management.</li><li>Experience working at a Layer 1 / Layer 2 blockchain or centralized exchange.</li></ul>Our Core Values:<ul><li> Strive for excellence</li></ul>Interview Process:<ul><li>Behavioral Interview</li><li>Final Interview</li></ul>Location: Remote (Dubai, UAE)This is an exciting opportunity to work at the forefront of blockchain and Web3 technology, managing relationships with high-profile clients and helping them succeed in the digital space. If you're passionate about blockchain and customer success, apply today! Director of Engineering, Data Platform - San Francisco, CA Senior Oracle Technical Business Analyst

Customer Success Manager ( Web3 )

Mobileum

Overview Mobileum, a global leader in telecommunications analytics, roaming, security, and customer engagement solutions, is seeking a highly strategic Vice President of Customer Success & Growth.This role is responsible for driving expansion within key accounts and identifying new business opportunities to accelerate Mobileum's growth. Reporting directly to the Key Account Manager, the VP will serve as a trusted advisor to senior customer stakeholders, uncovering pain points and aligning Mobileum's product portfolio-spanning fraud management, network security, roaming, and analytics-to deliver transformative solutions.The position requires engaging across all levels of the customer organization, ensuring solutions deliver measurable value. The VP will coordinate high-quality engagement throughout the sales and post-sales lifecycle, collaborating with Delivery, Support, Product Management, Engineering, and Managed Services teams to address challenges and enhance customer experience. Establishing KPIs to demonstrate product utilization, customer satisfaction, and value creation is essential for fostering long-term relationships and unlocking growth potential. Key Responsibilities <ul><li>Strategic Account Growth : Identify and pursue new revenue opportunities, expanding Mobileum's footprint beyond renewals and driving non-recurring business across business units. Conduct discovery to uncover customer pain points and align solutions like Active Intelligence, RAID, and SITE to address needs in fraud prevention, 5G security, roaming, and customer experience.</li><li>Senior-Level Engagement : Build relationships with C-level executives and senior decision-makers, positioning Mobileum as a strategic partner. Present tailored value propositions to secure buy-in for expansion initiatives.</li><li>Cross-Organizational Leadership : Engage customers at all levels to ensure seamless adoption and utilization of Mobileum's products. Act as the central point of contact within Mobileum, coordinating with internal teams to deliver exceptional experiences.</li><li>Customer Success & Value Creation : Champion customer needs internally, collaborating to resolve issues and enhance product offerings. Develop strategies to maximize adoption and drive tangible business outcomes.</li><li>Performance Measurement & Improvement : Define and monitor KPIs related to product utilization, customer experience, and value creation. Present metrics demonstrating ROI, fraud reduction, and revenue uplift to reinforce Mobileum's impact.</li><li>Sales and Post-Sales Orchestration : Collaborate during the sales process to close deals and ensure smooth transitions to support, advocating for customer priorities and aligning with Mobileum's roadmap.</li></ul> Qualifications & Skills <ul><li>Experience : 10+ years in customer-facing, strategic sales or account management within telecommunications, SaaS, or tech sectors, with a proven growth record. 5+ years engaging with C-level executives, preferably in telco or cybersecurity.</li><li>Desirable Experience : Telecom industry or analytics / security solutions experience (e.g., fraud management, network security, roaming).</li></ul> Skills <ul><li>Exceptional ability to translate customer pain points into solutions using a technical product portfolio.</li><li>Strong leadership and collaboration skills, rallying cross-functional teams to meet customer needs.</li><li>Expertise in defining and tracking KPIs with a data-driven approach.</li><li>Outstanding communication and presentation skills, influencing senior leadership and building trust.</li></ul> Education & Attributes <ul><li>Bachelor's degree in Business, Technology, or related; MBA preferred.</li><li>Strategic thinker with a growth mindset, customer-obsessed, results-oriented, thriving in dynamic environments.</li></ul>

Vice President of Customer Success & Growth

SID Global Solutions

<div>
 Job Title: Sales Director / Director &ndash; Business Development Location: __________ Department: Sales &amp; Strategy Reports To: CEO / Country Manager Role Overview The Sales Director will lead regional sales operations, drive strategic growth, manage senior client relationships, and expand the company&rsquo;s presence in the Digital Transformation, Cloud, SaaS, and IT Consulting portfolio. The role requires strong leadership, strategic thinking, and deep understanding of enterprise technology solutions. Key Responsibilities Strategic Leadership &amp; Revenue Growth Own regional P&amp;L responsibility&mdash;including revenue, margins, and market share. Define and implement sales strategies aligned with business objectives. Lead enterprise sales across Digital Transformation, Cloud Migration, Data Modernization, AI/Automation, and Enterprise Applications. Build and manage relationships with large enterprise clients and government organizations. Team &amp; Partner Management Build, mentor, and lead high-performing sales teams. Set targets, oversee performance, and provide regular coaching. Develop strong ecosystem partnerships with AWS, GCP, Oracle, Microsoft, G42, Accenture, Atos, and other global system integrators. Drive co-selling initiatives and joint go-to-market programs. Business Development &amp; Client Engagement Identify opportunities for new business, new service offerings, and new markets. Lead strategic deals from initial discussions to closure&mdash;including commercial proposals, contracting, and negotiations. Work closely with Pre-Sales, Delivery, Marketing, and Product teams. Ensure customer success, long-term value realization, and account growth. Operational Excellence Create and implement sales processes, forecasting frameworks, and performance KPIs. Present monthly/quarterly business reviews to leadership. Monitor market landscape, competition, and emerging technologies to sharpen strategy. Required Skills &amp; Qualifications 15+ years in technology sales with at least 5+ years in a leadership role. Strong experience in Digital Transformation, Cloud Services, SaaS, Data Analytics, and IT Consulting. Proven success in leading sales teams and driving multi-million-dollar revenue. Excellent stakeholder management and executive-level communication skills. Exposure to GCC/MEA markets and enterprise customer environments. Strong financial acumen, negotiation skills, and strategic thinking.
</div>

Sales-Middle East

Explore 4361+ Senior customer success manager in Dubai this January. Find roles across top companies and apply now to boost your career.

4361 senior customer success manager jobs IN Dubai

Principal Customer Success Manager

Customer Success Manager

Customer Success Manager

Sr Customer Success Manager

Customer Success Manager ( Web3 )

Vice President of Customer Success & Growth

Sales-Middle East